assistant supervisor – merchandising (bahrain)

bahraini national - customer service associate | retail | marks & spencer | bahrain

bahraini national -duty manager/ department manager | retail | m&s | bahrain

bahraini national store manager | retail | marks & spencer | bahrain

marketing manager (f&b)

marketing manager f b

GNJ Group

ONLY WITH EXPERIENCE IN F&amp;B INDUSTRY CAN APPLYKEY RESPONSIBILITIES:<ul><li>Develop marketing strategies.</li><li>Ensure efficient distribution of resources and assist the teams when required.</li><li>Work with the marketing director and analyze the results of the business and come up with strategies for the different products and acquisitions of the company.</li><li>Drive the marketing strategy and positioning for the company.</li><li>Continually identify and improve the product positioning and core customer segments.</li><li>Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities</li><li>Come up with innovative, customer-driven marketing campaigns.</li><li>Implementing new sales plans and advertising.</li><li>Gathering, investigating, and summarizing market data and trends to draft reports</li><li>Get input and feedback from customers to continuously improve the growth.</li><li>Define the long-term marketing strategy with the marketing director.</li><li>Manage and co-ordinate the PR activities of the firm and its related agencies if any.</li><li>Research about the current marketing trends and keep tabs on competitors</li><li>Follow the company's KPIs.</li><li>Negotiate with vendors and distributors to manage the product distribution, build distribution networks and distribution strategies.</li><li>Monitor and report all the marketing activities and their results</li><li>Conduct research to determine market conditions for current and new products</li><li>Determine the marketing budget and ensure the budget is not exceeded</li><li>Sustain a good work environment and ensure that the customers, stakeholders and employees are satisfied.</li><li>Provide product enhancements for all the teams.</li><li>Keep the costs to a minimum by monitoring the inventory of products with the help of the supply chain and operations teams.</li><li>Meet or exceed the financial targets by the end of the quarter or financial year.</li><li>To organize the company functions as per the requirement.</li><li>Prepare the monthly report for the management to measure the performance.</li></ul>QUALIFICATION:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s a plus).</li><li>3+ years in a marketing leadership or management role.</li><li>Strong grasp of strategy, branding, and campaign execution.</li><li>Skilled in market analysis, budgeting, and performance tracking.</li><li>Experience with vendor negotiation and distribution management.</li><li>Proficient in CRM, Google Analytics, and digital marketing tools.</li><li>PR or agency coordination experience is a plus.</li></ul>Job Type: Full-timePay: BD500.000 - BD600.000 per monthApplication Question(s):<ul><li>How many years of experience in this position?</li><li>How long is your notice period?</li></ul>Work Location: In person

Marketing Manager (F&B)

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175375
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The Accounts Associate/ Operations Associate provides support to the Operations Team in providing management reports, Sales figures, Managing information relating to the staff in the store.
 
 
 
 What you will do: -
 
 
 
 Description of Accountability:
 
 
 <ul>
 <li>
 MIS (Store/RO) - Ensure that accurate information is provided to the Senior Admin Assistant to ensure they can meet reporting deadlines.
 </li>
 <li>
 Maintain data in the system to facilitate easy access to information when it is required.
 </li>
 <li>
 Maintain and update information relating to staff in the store.
 </li>
 <li>
 Liaise with the Regional Operations and HR Office.
 </li>
 <li>
 Stock Control and Operations
 </li>
 <li>
 Support the Admin Department Manager / Team in conducting routine stock accuracy checks.
 </li>
 <li>
 Verify all bills from suppliers/contractors and get it approved by Store Manager and processed with Regional Office Accounts Team.
 </li>
 <li>
 Follow-up with suppliers for outstanding invoices and settle any outstanding payments
 </li>
 <li>
 Cash Office responsibilities including the following:
 </li>
 <li>
 Daily reconciliation of store takings &amp; reports
 </li>
 <li>
 Banking/Foreign Exchange
 </li>
 <li>
 Store Petty Cash
 </li>
 <li>
 Tallying of safe fund daily
 </li>
 <li>
 Credit Card Reconciliation
 </li>
 <li>
 Ensure accurate reports are provided to Admin Management to enable commercial decisions.
 </li>
 <li>
 Help liaise and arrange the induction training for new staff on procedures &ndash;to plan &amp; schedule induction training for newly recruited staff on the Admin procedures in the store.
 </li>
 <li>
 Ensuring that the accuracy of stock received from the warehouse is accounted in the system
 </li>
 <li>
 Ensuring Periodic stock accuracy checks with commercial team&rsquo;s co coordination.
 </li>
 <li>
 Daily stock related adjustments and booking the new stock receipts, store to store transfers and RTW&rsquo;s (Return To Warehouse) in the system.
 </li>
 <li>
 Ordering of Stationary for the Store / Admin Team
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 <ul>
 <li>
 Advance MS Office. SAP experience would be beneficial.
 </li>
 <li>
 Strong/excellent attention to detail
 </li>
 <li>
 Results-orientated
 </li>
 <li>
 Excellent working knowledge of MS Office
 </li>
 <li>
 A high level of customer focus and the ability to understand customers&rsquo; needs
 </li>
 <li>
 Strong analytical and numerical skills with experience in producing trade reports and analysis
 </li>
 <li>
 Ability to learn new technology quickly
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 High School degree (bachelor&rsquo;s degree preferred)
 </li>
 <li>
 2-5 years of retail sales experience.
 </li>
 <li>
 Analytical
 </li>
 <li>
 Time Management
 </li>
 <li>
 Communication
 </li>
 <li>
 Teamwork
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Store Operations Associate/ Accounts | Retail | M&S | Bahrain

<div>
 
 Job Requisition ID:
 
 174779
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 Department Manager/ Duty Manager are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.
 
 
 
 What you will do:-
 
 
 
 Description of Accountability:
 
 
 
 Customer Service
 
 
 
 <ul>
 <li>
 Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
 </li>
 <li>
 Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
 </li>
 <li>
 Replying to all customer feedback and following up actions within the department on a daily basis
 </li>
 <li>
 Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
 </li>
 <li>
 Delivers friendly, knowledgeable and efficient service within the department.
 
 
 </li>
 </ul>
 
 Store Operations
 
 
 
 <ul>
 <li>
 Ensure store opening and closing procedures are adhered to.
 </li>
 <li>
 Ensure Store cover is planned and implemented properly.
 </li>
 <li>
 Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
 </li>
 <li>
 Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
 </li>
 <li>
 Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
 </li>
 <li>
 Safety procedures need to be implemented in line with company policy.
 </li>
 <li>
 Adherers to Standard Operating Procedures (SOP) manual on day to day basis
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Newcomers and staff are properly inducted and trained.
 </li>
 <li>
 Manage department colleague's Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
 </li>
 <li>
 Effectively manages conflicts &amp; motivating colleagues to perform to their best of the abilities
 
 
 </li>
 </ul>
 
 Required Skills to be successful:-
 
 
 
 <ul>
 <li>
 Knowledge of customer service principles and processes
 </li>
 <li>
 Knowledge of sales principles
 </li>
 <li>
 The ability to lead and motivate a team
 </li>
 <li>
 Excellent communication and 'people' skills
 </li>
 <li>
 A strong commitment to customer service
 </li>
 <li>
 The ability to work under pressure and handle challenging situations
 </li>
 <li>
 Confidence, drive and enthusiasm
 </li>
 <li>
 Decision-making ability and a sense of responsibility
 </li>
 <li>
 The ability to understand and analyse sales figures
 </li>
 <li>
 Good MS excel and word skills
 </li>
 <li>
 Some heavy lifiting
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 5-7 years&rsquo; experience in in similar role with Retail sales background.
 </li>
 <li>
 Retail Background
 </li>
 <li>
 Acumen and the ability to communicate with individuals at all levels
 </li>
 <li>
 Taking Initiative
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Good communication skills (verbal and written)
 </li>
 <li>
 Strong/excellent attention to detail
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Bahraini National -Duty Manager/ Department Manager | Retail | M&S | Bahrain

<div>
 
 Job Requisition ID:
 
 174819
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 The Store Manager is responsible for consistent operational excellence in the store and has full P&amp;L responsibility and ensures Brand compliance for the store He/she creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.
 
 
 
 What You Will Do
 
 
 
 
 SALES
 
 
 
 <ul>
 <li>
 Drive Sales
 </li>
 <li>
 Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
 </li>
 <li>
 Challenges the team to improve performance compared to business and shape of chain using relevant metrics.
 </li>
 <li>
 Engages with RO colleagues to enlist support for local opportunities that deliver sales growth for the store.
 </li>
 <li>
 Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
 </li>
 <li>
 Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.
 </li>
 <li>
 Layout and Look
 </li>
 <li>
 Delivers store proportionality and implements events with impact and commercial focus.
 </li>
 <li>
 Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered with authority.
 </li>
 <li>
 Ensures ticketing and VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
 </li>
 <li>
 Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer.
 </li>
 <li>
 Stock Management
 </li>
 <li>
 Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales.
 </li>
 <li>
 Challenges the availability of NOOSE lines, keep the team informed about NOOSE lines and focuses on to ensure required availability ratio of NOOSE lines.
 </li>
 <li>
 Regularly reviews stock management process and stockholding areas with direct reports to identify areas of risk and initiate action.
 
 
 </li>
 </ul>
 
 SERVICE
 
 
 
 <ul>
 <li>
 Service Standards
 </li>
 <li>
 Actively demonstrates and role models service &ndash; Doing the right thing generating excitement and commitment to Service.
 </li>
 <li>
 Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement.
 </li>
 <li>
 Reviews the service offer across the store with respect to the business model and customer demand to ensure that service levels are consistently delivered and demonstrates an understanding of the services offered by competitors in key business areas.
 </li>
 <li>
 Drives the internal assessment process for ensuring service standards are driven on a daily basis and walks and talks service at every opportunity.
 </li>
 <li>
 Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.
 </li>
 <li>
 Ensure the elements of The Service Pyramid is in place to provide an easy to shop environment and staff are consciously delivering Rhythm and Routine, Basic Services
 </li>
 <li>
 and Delight. (Clean, nice smelling, well maintained, proper music, shopping tools in reach, staff well-presented and engaged on floor, at tills and fitting rooms, etc.)
 </li>
 <li>
 Service Measurements
 </li>
 <li>
 Analyses Mystery Shop and CSI report to identify areas for improvement and implements an action plan.
 </li>
 <li>
 Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement.
 </li>
 <li>
 Fully exploits the service awards budget by rewarding and recognizing excellent service in store on a regular basis supported by clear communication.
 
 
 </li>
 </ul>
 
 STANDARDS
 
 
 
 <ul>
 <li>
 Compliance
 </li>
 <li>
 Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained.
 </li>
 <li>
 Provides strong leadership in embedding the weekly rhythm and routine through WWF to ensure all management review and sign off the business compliance documentation on time.
 </li>
 <li>
 Ensures employees are knowledgeable and always updated on SOPs.
 </li>
 <li>
 Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered.
 
 
 </li>
 </ul>
 
 HEALTH AND SAFETY
 
 
 
 <ul>
 <li>
 Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan.
 </li>
 <li>
 Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate.
 </li>
 <li>
 Cleaning contractors are regularly reviewed to ensure they are delivering to M&amp;S cleaning specifications and escalate risks appropriately.
 
 
 </li>
 </ul>
 
 DUTY MANAGEMENT
 
 
 
 Ensures that all the duty managers are trained and able to carry out the Duty Manager role and manage major incidents competently.
 
 
 WWF is applied to organize the weekly activities across the store.
 
 
 
 PEOPLE
 
 
 
 <ul>
 <li>
 People policies and Process
 </li>
 <li>
 Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team.
 </li>
 <li>
 Demonstrates an understanding of the HR policies to drive improvement in employee&rsquo;s behaviour &amp; outcome.
 </li>
 <li>
 Develops with HRBP a robust succession plan at all levels within the store that supports the regional succession plan.
 </li>
 <li>
 Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels.
 </li>
 <li>
 Voice of Employee
 </li>
 <li>
 Engages with the employees on a regular basis to build a strong working partnership that promotes good communication and involvement throughout the store.
 </li>
 <li>
 Reviews and identifies the key learning&rsquo;s from the survey in conjunction with Store Management team to create a robust action plan that drives improvement.
 </li>
 <li>
 Performance Development (PDR)
 </li>
 <li>
 Personally, demonstrates all aspects of performance &amp; development management, career, and succession planning.
 </li>
 <li>
 Ensures that all direct reports have SMART objectives and an individual development plan which are reviewed in line with the business performance management cycle.
 </li>
 <li>
 Partners with L&amp;D Manager to ensure staff completes required trainings through a Training Calendar and ensures reporting of training activity as required.
 </li>
 <li>
 Drives a rhythm and routine in recognizing and rewarding success across the store formally and informally.
 
 
 </li>
 </ul>
 
 COSTS
 
 
 
 <ul>
 <li>
 Profitability
 </li>
 <li>
 Deliver an efficient use of FTE in the store which is comparable to peer stores
 </li>
 <li>
 Embeds a weekly rhythm and routine around Bottom Line
 </li>
 <li>
 Tuesday and takes a leadership role to ensure all cost KPIs are probed and a clear action plan generated to improve performance
 </li>
 <li>
 Challenges direct reports to deliver GM and Food shrinkage targets through accurate management of all stock systems and people processes.
 </li>
 <li>
 Cost improvement
 </li>
 <li>
 Creates a robust Cost Improvement action plan for their store and embeds a rhythm and routine which looks for opportunities to drive improvement
 </li>
 <li>
 Actively measures efficiency across the store and compares output against peer group average and proposes action to improve where performance is not in line
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 Ability to demonstrate critical thinking and problem-solving skills as well as good organizational,
 
 
 management, communication and sales skills.
 
 
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Graduate Degree
 </li>
 <li>
 Retail and Whole sales experience
 </li>
 <li>
 Motivated and can work towards set targets and KPI'S
 </li>
 <li>
 Experience with and passion for premium fashion brands
 </li>
 <li>
 Commercial Acumen
 </li>
 <li>
 Customer focus
 </li>
 <li>
 Minimum 8 years of relevant experience
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Bahraini National Store Manager | Retail | Marks & Spencer | Bahrain

<div>
 
 Job Requisition ID:
 
 174778
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
 </li>
 <li>
 You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service &amp; Complaint Handling
 
 
 <ul>
 <li>
 Engage with customers to provide a high level of service and assist with their needs.
 </li>
 <li>
 Address basic customer complaints and escalate issues as needed.
 
 
 </li>
 </ul>
 Visual Merchandising &amp; Store Maintenance
 
 
 <ul>
 <li>
 Ensure that the store is well-organized and adheres to company visual merchandising standards.
 </li>
 <li>
 Regularly clean and maintain the sales floor to create an inviting shopping environment.
 
 
 </li>
 </ul>
 Stock Management &amp; Inventory
 
 
 <ul>
 <li>
 Actively participate in receiving new shipments and restocking the store.
 </li>
 <li>
 Help manage inventory and ensure the store is fully stocked.
 
 
 </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 
 
 <ul>
 <li>
 Recommend products to customers based on their needs, focusing on upselling and cross-selling.
 </li>
 <li>
 Stay updated on product information to make informed recommendations.
 
 
 </li>
 </ul>
 Cash Register Operation
 
 
 <ul>
 <li>
 Operate the cash register, process transactions, and follow company policies for handling payments.
 </li>
 <li>
 Ensure accurate cash handling and maintain a clean and organized checkout area.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong verbal communication skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 Attention to detail for maintaining store standards.
 </li>
 <li>
 Ability to engage in upselling and cross-selling.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Previous experience in customer-facing roles, with a focus on providing excellent service.
 </li>
 <li>
 Strong verbal communication and interpersonal skills to interact with customers effectively.
 </li>
 <li>
 Ability to maintain high store standards, both in terms of product organization and cleanliness.
 </li>
 <li>
 Experience in operating cash registers and following cash handling procedures.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Bahraini National - Customer Service Associate | Retail | Marks & Spencer | Bahrain

SNIPER TRADING

Job Summary: We are seeking a proactive and customer-focused professional to handle customer service operations and manage online customer interactions. The role includes responding to customer inquiries, following up with clients online, managing social media platforms, and coordinating with the marketing agency to ensure effective execution of content and marketing plans.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and social media platforms.</li><li>Follow up with customers online to ensure satisfaction and resolve issues effectively.</li><li>Manage and monitor company social media accounts (Instagram, Facebook, TikTok, etc.).</li><li>Coordinate with the marketing company to follow up on campaigns, content calendars, and promotional activities.</li><li>Ensure the proper execution of approved content and marketing plans.</li><li>Monitor customer feedback, comments, and messages, and escalate issues when required.</li><li>Maintain accurate records of customer interactions and feedback.</li><li>Support marketing activities by sharing insights from customer interactions to improve engagement and sales.</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong communication skills in Arabic and English.</li><li>Experience in customer service and social media management.</li><li>Familiar with social media platforms and online customer engagement tools.</li><li>Ability to coordinate with external marketing agencies.</li><li>Strong organizational and follow-up skills.</li><li>Ability to work independently and as part of a team.</li></ul>Preferred Qualifications:<ul><li>Experience in retail or e-commerce environment.</li><li>Basic understanding of digital marketing and content strategies.</li></ul>Job Type: Full-timePay: From BD300.000 per month

Customer Service & Social Media Coordinator