junior associate

resource coordinator

staff marketing manager

membership advisor

U by David Barton

ABOUT THE ROLE:At Gym U, Membership Advisors do more than sell &mdash; they shape the culture of one of NYC&rsquo;s most exclusive fitness communities. We're looking for a high-performing sales professional with sharp focus, unwavering discipline, and the drive to exceed expectations. This is not an entry-level role &mdash; 5+ years of proven sales experience is a must. In return, we offer one of the most competitive compensation packages in the city's fitness industry. If you're not driven to be the best, this role isn't for you.RESPONSIBILITIES:<ul><li>Drive new and renewal membership and personal training sales and promote Gym U&rsquo;s services and experiences</li><li>Develop and maintain a strong pipeline of leads through outreach, referrals, and club events</li><li>Host tours and onboarding experiences that reflect the unique energy of Gym U</li><li>Achieve or exceed individual sales goals and contribute to team success</li><li>Collaborate with the Front Desk and Personal Training teams to create seamless guest and members journeys</li><li>Build and maintain relationships with prospects and current members to encourage retention, referrals and personal training</li><li>Participate in club activities and stay up-to-date with all offerings (PT, classes, special events, etc.)</li><li>Additional tasks may be assigned as needed to support the smooth and effective operation of the department.</li></ul>QUALIFICATIONS:<ul><li>Sales experience preferred, especially in fitness or lifestyle industries</li><li>Self-starter with an entrepreneurial mindset and a love for hustle</li><li>Strong communication skills &mdash; both written and verbal</li><li>Approachable, energetic, and genuinely passionate about fitness and people</li><li>Excellent time management and organizational skills</li><li>Team player with a positive attitude</li><li>Available to work evenings, weekends, holidays, and the last 4 days of each month</li><li>Able to commit to a full-time schedule (minimum 40 hours per week)</li></ul>PERKS &amp; COMPENSATION:<ul><li>Commission and bonuses &mdash; potential to earn $80,000+ based on performance</li><li>Complimentary Gym U membership</li><li>Exclusive staff discounts on services (personal training, retail, etc.)</li><li>Be part of a high-energy, cutting-edge fitness environment</li></ul>Job Type: Full-timePay: $45,000.00 - $120,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Membership Advisor

UCare Staffing, LLC

PLEASE NOTE: All interviews and applications are kept confidential. We are seeking a highly experienced Senior Wealth Advisor/Manager to join our client, a rapidly growing Wealth Management Registered Investment Advisory (RIA) firm. Our client is a leader in the industry, providing cutting-edge financial services and technology to help clients achieve their financial goals. As a Senior Wealth Advisor/Manager, you will have the opportunity to work with high net worth individuals and families, providing comprehensive wealth management services that include investment management, financial planning, tax planning, and estate planning. To be successful in this role, it is essential that you bring with you a transferable book of client assets that is greater than $25 million. This will allow you to hit the ground running and immediately contribute to the growth of our firm. In return for your expertise and contributions, this firm offers a highly competitive compensation package that includes up to 750k or more per year through Revenue Participation, Bonuses, and Equity. This firm strongly believes in rewarding their employees for their hard work and dedication. One of the unique benefits of this opportunity is the flexibility to work fully remotely. This firm understands the importance of work-life balance and strive to create an inclusive and supportive work environment for all their employees. In addition, they provide top-notch medical, dental, and vision plans along with unlimited paid time off and company holidays. You will also have access to a 401(k) plan and other outstanding benefits. Please note that even if you are bound by non-compete or non-solicitation agreements with your current or past employer, we still encourage you to apply for this role. We are an equal opportunity employer. All applications will be kept confidential. <img src="https://www.jobg8.com/Tracking.aspx?Sjg9ltxO23%2fI0TCqydlEnt8PaU%2fFNhdKi" width="0" height="0" />

Senior Wealth Advisor

The Pavilion

<div>VP, Marketing 
The Pavilion Story: From Spark to Global Movement

Pavilion began as a bold experiment to solve a personal problem. In the early 2010s, founder Sam Jacobs realized that the higher he climbed in go-to-market leadership, the lonelier the journey became. Those peer conversations&mdash;equal parts therapy, strategy, and camaraderie&mdash;sparked a global community of GTM professionals united by shared learning and support. 
Today, Pavilion serves nearly 10,000 members worldwide with industry-leading retention and profitability. At over $10M ARR, the brand is synonymous with excellence in GTM leadership. Our next chapter: strengthen the Pavilion brand, deepen the member experience, and ensure every professional who joins not only finds value but thrives. 
About the Role

We&rsquo;re seeking a Vice President of Marketing to lead Pavilion&rsquo;s next era of growth&mdash;defining how we attract, engage, and retain members across their full journey.

Reporting to the President, you&rsquo;ll own brand and lifecycle marketing while overseeing acquisition through internal and external partners. This is a high-impact leadership role for a strategist who blends creativity with discipline and understands that long-term growth depends on both attraction and retention. 
Key Responsibilities:

Strategy &amp; Leadership
<ul>
<li>Build an integrated marketing plan that balances brand storytelling, lifecycle engagement, and scalable growth.</li>
<li>Translate Pavilion&rsquo;s mission into clear messaging across every touchpoint&mdash;from awareness through renewal.</li>
<li>Partner with leadership to evolve brand architecture and positioning.</li>
<li>Define and measure success across acquisition, retention, and member satisfaction.</li>
</ul>
Brand &amp; Communications
<ul>
<li>Lead Pavilion&rsquo;s brand presence across web, social, events, and content.</li>
<li>Oversee thought leadership, PR, and storytelling that elevate Pavilion&rsquo;s reputation and member value.</li>
<li>Collaborate with Education and Community teams to highlight member success and insights.</li>
</ul>
Member Lifecycle Marketing
<ul>
<li>Create programs that drive activation, engagement, and renewal.</li>
<li>Partner with Member Experience on onboarding, nurture, and milestone communications.</li>
<li>Develop referral and win-back campaigns that turn satisfied members into advocates.</li>
</ul>
Growth Oversight (30%)
<ul>
<li>Manage external agencies running paid, SEO, and event campaigns.</li>
<li>Maintain ROI discipline and brand alignment across acquisition programs.</li>
<li>Test and evaluate new channels to reach GTM professionals globally.</li>
</ul>
AI-Driven Enablement
<ul>
<li>Implement AI tools that improve productivity, personalization, and insight generation.</li>
<li>Leverage AI for content creation, segmentation, and analytics.</li>
<li>Stay ahead of emerging technologies and embed them into team workflows.</li>
</ul>
Team &amp; Measurement
<ul>
<li>Lead a small, high-performing team (3&ndash;4 people).</li>
<li>Foster collaboration, accountability, and creative excellence.</li>
<li>Establish key marketing KPIs, dashboards, and optimization frameworks.</li></ul> 


Qualifications:
<ul>
<li>8+ years in marketing, including 3&ndash;5 in leadership within membership, community, or subscription models.</li>
<li>Proven success in integrated brand and lifecycle marketing.</li>
<li>Experience managing agencies or contractors for acquisition programs.</li>
<li>Strong content and communications background; comfort with analytics and budgets.</li>
<li>Familiarity with AI tools for marketing and personalization.</li>
<li>Excellent collaboration and communication skills.</li>
</ul>
Preferred: Experience in B2B SaaS or professional development; understanding of retention tactics, event marketing, and community storytelling. 
What Success Looks Like:

First 90 Days:
<ul>
<li>Audit brand, communications, and lifecycle performance.</li>
<li>Identify quick wins for engagement and retention.</li>
<li>Recommend AI tools and process improvements.</li>
<li>Build alignment with leadership and member teams.</li>
</ul>
First Year: Unified brand and communication framework.
<ul>
<li>Improved engagement, retention, and referral metrics.</li>
<li>Efficient, brand-aligned acquisition through partners.</li>
<li>Clear ROI from AI adoption and streamlined workflows.</li>
<li>Marketing is positioned as a driver of both growth and member satisfaction.</li></ul> 


Compensation &amp; Benefits:
<ul>
<li>Competitive salary + performance bonus tied to acquisition, retention, and engagement</li>
<li>Stock options in a profitable, mission-driven company</li>
<li>Comprehensive health benefits and professional development budget</li>
<li>Flexible, remote-friendly work environment</li>
<li>Access to Pavilion membership and education</li></ul> 


Why Join Pavilion Now?

Pavilion stands at a unique inflection point&mdash;trusted brand, thriving community, and room to grow. The next VP of Marketing will shape how thousands of professionals experience Pavilion, from first impression to lifelong connection. 
If you&rsquo;re passionate about building enduring brands, creating meaningful experiences, and blending creativity with data-driven growth, we&rsquo;d love to meet you. 
Interested? Email: vpmarketingrole@joinpavilion.com</div>

VP, Marketing

JPMorganChase

<div>JOB DESCRIPTION 
Join the HR Business Advisory team where you'll have the opportunity to drive meaningful people strategies. This high impact role allows you to enhance your career by leveraging your Human Resources (HR) skills and collaborating with leaders across the organization. Be part of a supportive team that values innovation and professional growth and makes a positive impact in a leading financial institution.
As a Human Resources Business Advisor, Executive Director supporting Wealth Management, you will have the opportunity to collaborate with a diverse set of stakeholders at varying levels of the organization to execute strategic priorities set by senior leaders. Additionally, you will provide support to senior managers to bring resolution on core Human Resources activities and initiatives. This role offers high visibility across the organization and the chance to work closely with a wide variety of stakeholders and senior leaders.
Job Responsibilities:<ul>
<li>Partner with business leaders to establish a people agenda and support the implementation of related initiatives, activities, and efforts for your aligned lines of business.</li>
<li>Maintain the performance and talent management cycle by partnering with leaders on an as-needed basis to handle succession planning needs and requirements, answer performance questions, issues, and processes, and provide guidance on the promotion process.</li>
<li>Support the year-end compensation process by ensuring that baselines are accurate and synchronized with finance and/or business management, providing guidance on incentive compensation and salary planning, and supporting managers through compensation decisions.</li>
<li>Engage in employee listening/feedback initiatives, such as action plans based on Employee Opinion Surveys.</li>
<li>Participate in individualized development and coaching to managers and emerging leaders, as needed, and in partnership with the talent team.</li>
<li>Advise business leadership and cascade the structuring and re-organizational changes deeper into Line of Business areas to institutionalize the new organization into BAU.</li></ul>
Required Qualifications, Capabilities, and Skills:<ul>
<li>Proven ability to interact with business leaders at all levels and influence employee-related decision-making.</li>
<li>Project management abilities, including execution skills and end-to-end process improvement.</li>
<li>Ability to utilize critical thinking and analytical skills to identify issues and trends, develop solutions, and address root causes.</li>
<li>Able to operate in a highly matrixed environment and across all levels of the organization.</li>
<li>Solid relationship management skills and ability to navigate across the function and the firm.</li>
<li>Exceptional communication skills; written and verbal, able to present and articulate ideas to the business and HR colleagues.</li>
<li>Demonstrated ability to thrive in a fast-paced, collaborative, team-based culture and leverage a matrixed organization to problem solve, design, and execute people priorities.</li>
<li>Ability to implement change across multiple stakeholders and within the HR Business Advisor team.</li>
<li>Comfort partnering with employee relations and HR legal on complex and often time-sensitive employee matters.</li>
<li>10+ years of Human Resources experience required.</li>
<li>Technically proficient in MS Office Suite &ndash; including Excel and PowerPoint.</li></ul>
Preferred Qualifications, Capabilities, and Skills<ul>
<li>Previous Human Resource Business Advisor experience advising senior leadership is a plus.</li></ul>
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div> 
 
</div><div>Human Resources plays a critical role in driving the employee experience, shaping the firm&rsquo;s culture and building a diverse and inclusive workforce. We are a strategic partner to the business &mdash; working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.</div></div>

Human Resources Business Advisor - Executive Director

Sia Experience

<div>Company Description 
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We&rsquo;re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.
About Sia Experience - Creative
Sia Experience is the full-service creative agency within Sia. In the SiaX-Creative business line, we combine creative, CX, marketing, and deep AI expertise with industry leading knowledge to deliver impactful, growth-focused solutions for our clients. By bringing together agencies known for creating standout work for leading brands, Sia is building SiaX into a premier player in the creative and digital agency space&mdash;pairing the speed, creativity, and independence of top boutique shops with the reach and resources of a global network.
At SiaX we&rsquo;re nimble, deeply collaborative, and known for delivering high-impact work with lean teams. As strategic partners to our clients, we focus on building brands and delivering growth for clients that are aiming to break through creative barriers and accelerate digital transformation.
It&rsquo;s an exciting time to join us. SiaX has long been the agency behind some of the world&rsquo;s biggest brands&mdash;now we&rsquo;re expanding, becoming one of the most recognizable names for companies that demand bold, business-driving creative. We&rsquo;re shaping SiaX into the go-to agency of the future. This is your chance to be part of that growth, working alongside top-tier creatives and agency leaders to continuously evolve what a modern, full-service agency can be. Opportunities like this don&rsquo;t come around often&mdash;if you want in on the next level, this is it. 
Job Description 
About the Role
SiaX is looking for a Paid Media Strategist to drive the strategy and execution of paid campaigns across search, social, display, video, and app environments. This role goes beyond channel execution &mdash; it requires critical thinking, proactive problem-solving, and the ability to connect paid media performance directly to business growth. You&rsquo;ll partner closely with Growth, Creative, Analytics, and Account teams to ensure campaigns are not just optimized, but continuously evolving through innovation, A/B testing, and strategic foresight.
Your Impact<ul><li>
Strategic Growth Partner: Lead the strategy and execution of paid search campaigns across Google Ads, Microsoft Ads, and app ecosystems, aligning media investment with client business goals and full-funnel performance.</li><li>
Optimization Expert: Build and manage granular campaign structures &mdash; including keyword segmentation, ad copy testing, and bidding strategy &mdash; to maximize efficiency and return on spend.</li><li>
Automation Architect: Collaborate with Ad Tech and Product teams to implement smart bidding strategies, feed-based automations, and scripts that scale performance and reduce manual optimization.</li><li>
Conversion &amp; Tracking Owner: Partner with Analytics and Tech to ensure data integrity through clean tagging, conversion tracking, and attribution modeling across GA4, GTM, and CRM integrations.</li><li>
Performance Analyst: Translate campaign data into actionable insights &mdash; identifying trends, explaining performance drivers, and forecasting growth opportunities.</li><li>
Cross-Functional Collaborator: Work alongside Creative, SEO, and Account teams to ensure paid search efforts complement broader digital marketing initiatives.</li><li>
Continuous Innovator: Stay ahead of algorithm updates, automation advancements, and beta opportunities across Google and Microsoft to keep campaigns at the leading edge.</li></ul>
What Success Looks Like<ul><li>
Campaigns consistently exceed KPIs for ROI, CPA, and conversion volume across Google and Microsoft ecosystems.</li><li>
Budget pacing, bid automation, and targeting frameworks operate seamlessly, maintaining efficiency and accuracy at scale.</li><li>
Conversion tracking and reporting deliver clear, actionable insights tied directly to business outcomes.</li><li>
Search strategies evolve continually through structured testing, data analysis, and platform innovation.</li><li>
Clients and internal stakeholders view you as a trusted advisor who connects media performance to real business growth.</li><li>
Documentation, testing roadmaps, and optimization playbooks establish replicable best practices for the broader team.</li></ul> 
Qualifications<ul><li> 
5+ years of experience managing paid search campaigns, ideally within an agency or performance marketing environment.</li><li>
Deep platform expertise across Google Ads, Microsoft Ads, YouTube, and app ecosystems (Apple Search Ads, Google UAC, etc.).</li><li>
Strong understanding of keyword architecture, query mapping, bidding models, and conversion tracking.</li><li>
Proven experience managing multi-million-dollar paid search budgets with accountability for CPA, ROAS, and ROI performance.</li><li>
Proficiency in automation tools and scripts (e.g., SA360, Skai, Marin, or in-house API-based solutions).</li><li>
Advanced analytical skills with the ability to translate campaign data into meaningful insights and business recommendations.</li><li>
Experience designing and executing A/B tests across ad copy, landing pages, and bidding strategies.</li><li>
Familiarity with GA4, Google Tag Manager, attribution modeling, and feed-based automation.</li></ul> 
Additional Information 
Compensation &amp; Benefits
We believe in supporting our team professionally and personally. Here&rsquo;s a snapshot of the comprehensive benefits you&rsquo;ll enjoy as part of Sia.
Competitive Compensation<ul><li>
Annual base salary range at $130,000-$150,000, commensurate with experience and qualifications</li><li>
Annual performance based discretionary bonus</li></ul>
Robust Health Coverage<ul><li>
3 Medical plans</li><li>
Dental and Vision</li><li>
Life, AD&amp;D and other voluntary insurance</li></ul>
Tax-Advantaged Accounts<ul><li>
401K retirement plan</li><li>
4% matching and 100% vested upon enrollment</li><li>
Health Savings Account (HSA)</li><li>
Flexible Spending Account (FSA)</li><li>
Health, Dependent Care, Commuter</li></ul>
Family Friendly Benefits<ul><li>
100% paid parental leave for all new parents with eligible tenure</li><li>
Building Healthy Families program if enrolled through Medical plan</li></ul>
Time Off to Recharge<ul><li>
Generous Paid Time Off (PTO) policy</li><li>
9 company holidays plus 1 floating holiday</li></ul>
Extras that Make Life Easier<ul><li>
College savings and student loan repayment assistance</li><li>
Monthly cell phone stipend</li><li>
Access to wellness programs at no cost if enrolled through Medical plan, including:<ul><li>
Gym membership reimbursement</li><li>
LiveHealth Online virtual care</li><li>
Personalized support from a Well-being Coach</li></ul></li><li>
Employee Assistance Program at no cost<ul><li>
Free confidential counseling and emotional support services</li><li>
On-demand access to Emotional Well-being resources (ranging from relaxation techniques to stress management)</li></ul></li></ul>
Diversity, Equity, Inclusion &amp; Belonging
At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our website for more information.
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
Office Workplace Guidelines
Sia is committed to providing a flexible workplace environment that supports client, business, and market needs. Consultants located in our primary market office locations&mdash;New York City, Charlotte, Seattle, and San Francisco&mdash;are expected to live within a reasonable commuting distance and attend the office at least three days per week. For Consultants outside of our primary markets, we can offer more flexible in-person requirements in accordance with your location.
Work Authorization &amp; Sponsorship
At this time, Sia does not intend to pursue employment with applicants who will require now or in the future visa by our company for work authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status).</div>

Paid Media Search Strategist

Aionios

<div><div>A nationally recognized litigation firm is seeking a Senior Cyber Security Class Action Associate Attorney to join its Los Angeles, Chicago, or New York office. The firm represents Fortune 500 companies, financial institutions, technology companies, and insurers in high-stakes litigation and class action defense matters.
This role is ideal for an experienced litigator who thrives on managing complex matters, particularly those involving cyber, privacy, and data breach class actions. The position offers a path for professional development and increased responsibility within a nationally active litigation practice.</div><div>
This position offers a flexible, hybrid work arrangement and the opportunity to work with a collaborative, innovative team focused on client service and long-term professional growth.
</div><div></div>RESPONSIBILITIES<ul><li>
Defend privacy and data breach class actions in state and federal courts nationwide, including multi-district litigation (MDL) proceedings.
</li><li>Draft and argue dispositive motions, including motions to dismiss, strike, and for summary judgment.
</li><li>Manage litigation strategy, case organization, and deadlines across multiple large-scale matters.
</li><li>Handle discovery, depositions, and expert coordination.
</li><li>Participate in mediations and settlement negotiations; draft settlement and approval filings.
</li></ul>QUALIFICATIONS<div><ul><li>
8+ years of complex litigation experience in state and federal courts.
</li><li>JD from an accredited law school and active bar membership in California (or eligibility for admission).
</li><li>Demonstrated class action litigation experience required.
</li><li>Background in cybersecurity, privacy, or data breach defense strongly preferred.
</li><li>Excellent writing, research, and oral advocacy skills.
</li><li>Experience with large-scale e-discovery and multi-party litigation management.
</li><li>Working knowledge of federal and state procedural rules.
</li><li>Strong organizational and case management skills; collaborative, team-oriented mindset.
</li></ul></div><div>COMPENSATION &amp; BENEFITS

<ul><li>Base Salary Range: starting at $200k and up! (depending on experience and qualifications).</li><li>
Bonus Eligibility: Discretionary performance-based bonuses.</li><li>
Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, 401(k) with employer match, and generous PTO.</li><li>
Work Model: Hybrid flexibility with opportunities for in-office collaboration and remote work.</li></ul>

WHY JOIN US?<ul><li>
Flexibility: Balanced hybrid work model supporting professional and personal needs.</li><li>
Career Growth: Clear pathway for advancement in a sophisticated national practice.</li><li>
Culture: Supportive, collegial team environment focused on mentorship and collaboration.</li><li>
Resources: Access to top-tier clients, technology, and professional development programs.</li></ul></div></div><div></div>

Senior Cyber Security Class Action Associate Attorney

1199 SEIU

<div><div><div><div><div>Requisition #:
</div><div>7377</div>
</div><div><div># of openings:
</div><div>1</div>
</div><div><div>Employment Type:
</div><div>Full time</div>
</div><div><div>Position Status:
</div><div>Permanent</div>
</div><div><div>Category:
</div><div>Bargaining</div>
</div><div><div>Workplace Arrangement:
</div><div>Hybrid</div>
</div><div><div>Fund:
</div><div>1199SEIU National Benefit Fund</div>
</div><div><div>Job Classification:
</div><div>Non-Exempt</div>
</div>
</div></div><div>Responsibilities<ul><li>
Perform eligibility and prescription benefit updates; accurately and professionally resolving issues in real time and providing excellent telephone customer service</li><li>
Research, update, and follow up on changes such as: enrollment and workflows, eligibility and benefit elections in eligibility system (Vitech), PHI, prescription (Express Scripts), dental and call tracking (QNXT) systems.</li><li>
Data enter enrollment information, relevant membership data, and supporting documentation obtained from various sources such as: Member Services, Outreach Department, satellite office - pension codes, employer reports, workers compensation, disability, home mortgage, Cross Fund reports, 1199SEIU Training and Employment Funds, GNY Spousal Premiums etc.</li><li>
Communicate with management; keeping them abreast of any member issues that require escalation and report trends via established protocols.</li><li>
Create various weekly and monthly Excel reports regarding productivity</li><li>
Work closely with management in maintaining and reviewing work production</li><li>
Provide clerical support to the Eligibility department including but not limited to: filing, photocopying, and faxing, etc.</li><li>
Perform additional duties and projects as assigned by management</li></ul> 
Qualifications:<ul><li>
High School Diploma or GED required, some College or Degree preferred</li><li>
Minimum two (2) years Eligibility systems knowledge/experience (Vitech, QNXT, or ESI) in a health benefits environment required</li><li>
Minimum two (2) years customer service experience in a call center environment; or two (2) years&rsquo; experience in a member-facing position required</li><li>
Comprehensive knowledge of enrollment documentation, eligibility requirements, benefit provisions and enrollment processing required</li><li>
Excellent keyboarding skills required (minimum 6,000 KPH and 6% or less error rate)</li><li>
Basic skill level in Microsoft Word and Excel preferred, able to perform enrollment data entry analysis and navigate eligibility systems (Vitech V3)</li><li>
Excellent customer service and telephone skills a must; able to maintain pleasant and helpful demeanor ensuring professional services are provided</li><li>
Ability to work well under pressure, multi-task, establish priorities, meet deadlines, problem solve and follow through on assignments</li><li>
Good communication skills (oral and written) and ability to speak in a clear and concise manner</li><li>
Available to work overtime preferred</li><li>
Must meet performance standards including attendance and punctuality</li></ul></div></div>

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