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operation manager

Contegris Pvt Ltd

Position Details:<ul><li>Timings: 10 am to 7 pm</li><li>Working Days: Monday to Friday</li><li>Place of Posting: Garden Town, Lahore</li><li>Deadline to apply: 31 October 2025</li></ul>About ContegrisContegris is a leading SaaS company dedicated to delivering &ldquo;Technology Solutions for a Delightful Customer Experience.&rdquo; Since 2012, we&rsquo;ve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, AiVA (AI-Powered Virtual Agent) and AiQA (AI-Powered Quality Assurance). With innovation at the core, we strive to enhance how businesses connect with their customers.Our Mission<ul><li>Establish Contegris as the #1 customer experience (CX) solution provider in Pakistan, and a rising brand across the MENAP region.</li><li>Dominate local markets, with a focus on CX, CPAAS, CCAAS, CRM &amp; UCAAS solutions.</li><li>Serve clients across Pakistan, MENAP, Gulf, Africa, and the USA.</li><li>Launch Contegris University offering free tech skill development classes (online and onsite) for the rural community.</li><li>Develop cutting-edge AI, NLP, and ML solutions for CX and information security.</li></ul>Our VisionAdd value to 100,000 customers worldwide with our cutting edge CX solutions.Role OverviewWe are looking for a dynamic Operations Manager to help streamline execution, scale performance, and drive operational excellence across all departments. The ideal candidate is a strategic executor who can transform vision into results, build systems for scale, and ensure accountability, efficiency, and customer delight across the organization.This is a high-impact leadership role designed for someone who thrives in a fast-paced, tech-driven, customer-centric environment and wants to play a key role in shaping Contegris&rsquo; next phase of growth &mdash; both locally and globally.What You&rsquo;ll Do:Strategy Execution &amp; Performance Management<ul><li>Translate annual strategic goals into actionable quarterly Rocks, initiatives, and measurable KPIs.</li><li>Lead EOS-style meeting rhythms &mdash; Weekly Level 10s, Scorecards, and Quarterly Reviews.</li><li>Track leading and lagging metrics such as ARR growth, churn, utilization rate, and SLA compliance.</li><li>Ensure company-wide accountability, timely execution, and transparent reporting to leadership.</li></ul>Operational Excellence &amp; Process Optimization<ul><li>Standardize and continuously improve operational Playbooks, SOPs, and delivery frameworks for Sales, Support, Implementation, and DevOps.</li><li>Build structured handoffs between Pre-Sales &rarr; Implementation &rarr; Support &rarr; Customer Success.</li><li>Identify inefficiencies and drive automation through AI, analytics, and workflow optimization.</li><li>Ensure predictable delivery, faster turnaround, and SLA compliance across all projects.</li></ul>Cross-Departmental Coordination<ul><li>Act as the operational bridge between Sales, Marketing, Product, Support, and HR teams.</li><li>Ensure alignment in customer lifecycle processes &mdash; from lead generation to renewal.</li><li>Work with HR to plan manpower, performance appraisals, training, and team development.</li><li>Collaborate with Product and Tech teams for new feature rollouts and internal readiness.</li></ul>Data, Reporting &amp; Insights<ul><li>Build real-time dashboards and reports for executive visibility (Sales, Support, NPS, Finance).</li><li>Analyze key business data &mdash; pipeline velocity, SLA, response time, utilization, and churn.</li><li>Recommend strategic decisions based on insights, trends, and predictive analytics.</li><li>Work with the BI and DevOps teams to implement process and performance analytics.</li></ul>Leadership, Culture &amp; Continuous Improvement<ul><li>Coach and develop team leads to foster ownership, accountability, and discipline.</li><li>Promote Contegris core values &mdash; Integrity, Humble Confidence, Growth Mindset, Customer-Centricity, and Teamwork.</li><li>Drive &ldquo;Extreme Ownership&rdquo; and &ldquo;Direction over Speed&rdquo; culture across teams.</li><li>Lead quarterly reviews to recognize achievements and address improvement areas.</li></ul>Success in This Role Means<ul><li>Company operations are predictable, measurable, and continuously improving.</li><li>Departmental performance is visible in real time through dashboards and KPIs.</li><li>Cross-functional collaboration runs smoothly with minimal bottlenecks.</li><li>SLA, NPS, and Customer Experience metrics improve quarter over quarter.</li><li>Teams feel aligned, accountable, and motivated to achieve excellence.</li></ul>What We&rsquo;re Looking for:<ul><li>7&ndash;10 years of experience in Operations / Business Management, preferably in SaaS, Telecom, or Technology sectors.</li><li>Strong understanding of metrics such as ARR, MRR, CAC, Churn, SLA, NPS, and Utilization.</li><li>Proven experience managing multi-functional teams and delivering operational outcomes.</li><li>Excellent analytical, communication, and people management skills.</li><li>Proficiency with tools like ClickUp, HubSpot, Zoho CRM, PowerBI, or equivalent.</li><li>Entrepreneurial and structured mindset &mdash; thrives in dynamic, growth-stage environments.</li></ul>What We Don&rsquo;t Care About<ul><li>Your degree</li><li>Your ethnicity and race</li><li>The number of years of experience you&rsquo;ve had in operations or business management &mdash; we care more about what you can do than where you've been</li><li>Whether you&rsquo;ve held the exact same title before &mdash; if you have the right skills and mindset, you&rsquo;ll thrive here</li></ul>What We Care About the Most<ul><li>Response time &mdash; as an operations manager, your ability to address issues swiftly and keep things running smoothly is critical</li><li>Clear, confident communication &mdash; whether you're speaking with senior leadership or collaborating with cross-functional teams, strong communication is key</li><li>Proactive ownership &mdash; you take the initiative. If you spot a gap, you act before it becomes a problem</li><li>Adaptability &mdash; you'll need to thrive in an environment where priorities can shift quickly, and processes are continuously evolving</li><li>Strategic thinking &mdash; you not only manage day-to-day operations but also ensure every action ties back to our long-term goals.</li><li>Team collaboration &mdash; while you&rsquo;ll lead projects, the best results come when you can align and motivate multiple teams to work toward a common goal</li></ul>The Hard Parts<ul><li>Fast-paced environment &mdash; things move quickly here, and sometimes there will be multiple urgent issues happening at once. You&rsquo;ll need to juggle priorities effectively and stay calm under pressure</li><li>Cross-department coordination &mdash; working with teams across Sales, Software Development, SQA, Marketing, Support, and other departments to ensure smooth execution can be challenging, especially when deadlines are tight</li><li>Some repetitive tasks &mdash; data entry, process documentation, and report generation will sometimes feel mundane, but they&rsquo;re key to keeping everything running smoothly</li><li>Long hours at times &mdash; startup life demands flexibility. Some days will require you to put in extra hours to hit key milestones</li></ul>The Upside<ul><li>High impact &mdash; this is a leadership role where your decisions directly influence the company&rsquo;s success. Your work will shape the operational efficiency of Contegris as we scale</li><li>Career growth opportunities &mdash; you'll be working closely with senior leadership, gaining direct exposure to strategic decision-making and mentorship</li><li>Dynamic work environment &mdash; no two days are the same. You&rsquo;ll have the opportunity to innovate and solve problems as you help Contegris scale both locally and globally</li><li>Meaningful mission &mdash; Contegris is on a path to become a market leader in customer experience and AI-driven technology solutions, and you&rsquo;ll be at the forefront of this journey</li></ul>CompensationUpto PKR 200,000 monthly gross. .If you believe you bring more to the table, apply and show us why.Interview ProcessStage 1:Submit online applicationStage 2: Telephonic interview, 15 minutesA brief conversation with our People Success team to learn more about your background and alignment with the roleStage 3: Assessment Test, 30-45 minutesYou&rsquo;ll be evaluated on IQ, personality, and technical skills through a series of questions and scenarios.Stage 4: Technical Interview Final interview, 30 minutesA deeper discussion with team members to assess your technical expertiseStage 5: Technical Interview Final interview, 30 minutesConversation with the CEO and Manager People Success to evaluate your mindset, interests, expectations, and long term fit with us.Job Type: Full-timeWork Location: In person

Operation Manager

Pharma Distributer

We are looking for an experienced and motivated Operations Manager to oversee daily operations in our pharmaceutical distribution company. The ideal candidate will be responsible for ensuring smooth and efficient workflow across departments, managing logistics, warehouse, and supply chain processes while ensuring compliance with pharmaceutical industry standards. Key Responsibilities:&middot; Oversee daily warehouse and distribution operations.&middot; Coordinate with suppliers, bookers, pharmacies, and internal departments.&middot; Ensure bookers achieve daily sales targets and conduct regular follow-ups to monitor performance.&middot; Manage inventory levels and ensure timely stock replenishment.&middot; Implement and monitor SOPs (Standard Operating Procedures).&middot; Supervise dispatch, delivery, and logistics processes.&middot; Ensure compliance with DRAP and other regulatory authorities.&middot; Lead and train operational staff.&middot; Prepare daily, weekly, and monthly performance reports.Requirements:&middot; Minimum Bachelor&rsquo;s degree required.&middot; Minimum 2&ndash;3 years of experience in pharma distribution or related industry.&middot; Strong leadership, communication, and problem-solving skills.&middot; Proficiency in MS Excel and inventory/ERP software is required.Job Type: Full-timeWork Location: In person

Emirates Talent Solution

Position Title: Operations Manager &ndash; Property Development Industry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-TimeJob OverviewA well-established property development and real estate firm in Karachi is seeking an experienced and dynamic Operations Manager to lead and oversee the operational activities of its ongoing and upcoming development projects.The ideal candidate will possess 7&ndash;10 years of proven experience in managing real estate or construction operations, with strong expertise in project coordination, process optimization, and cross-functional leadership. This role demands a result-oriented professional capable of ensuring efficiency, compliance, and timely delivery of all development projects from planning through completion.Key ResponsibilitiesProject &amp; Operational Management<ul><li>Supervise daily operations across multiple property development projects.</li><li>Coordinate effectively with departments including design, construction, sales, marketing, finance, and procurement.</li><li>Monitor project timelines, deliverables, and budgets to ensure timely and efficient execution.</li><li>Develop and implement operational systems, procedures, and best practices to enhance overall productivity.</li></ul>Strategic Planning &amp; Execution<ul><li>Work closely with senior management to plan and execute operational strategies aligned with company goals.</li><li>Evaluate project performance, identify operational bottlenecks, and implement corrective measures.</li><li>Ensure adherence to local real estate regulations, building codes, and company quality standards.</li><li>Manage vendor contracts, procurement, and supply chain activities to ensure cost-effective operations.</li></ul>Sales &amp; Marketing Coordination<ul><li>Support the sales and marketing departments during property launches, events, and exhibitions.</li><li>Oversee operational readiness for new project rollouts, including documentation and client coordination.</li><li>Analyze client feedback and market insights to improve service quality and customer satisfaction.</li></ul>Team Leadership &amp; Administration<ul><li>Lead, guide, and motivate cross-functional teams to achieve organizational objectives.</li><li>Establish and enforce internal Standard Operating Procedures (SOPs) for consistent performance.</li><li>Supervise HR, logistics, and administrative operations as part of daily workflow.</li><li>Conduct performance reviews and training programs to enhance team productivity.</li></ul>Reporting &amp; Compliance<ul><li>Prepare detailed operational, financial, and performance reports for management review.</li><li>Ensure full compliance with company policies, safety standards, and local regulatory requirements.</li><li>Present operational progress, risk assessments, and improvement plans to senior management.</li></ul>Key RequirementsQualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Project Management, Civil Engineering, or a related field.</li><li>Professional certifications.</li></ul>Experience<ul><li>7&ndash;10 years of solid experience in property development, construction, or real estate operations.</li><li>Proven track record of managing large-scale projects and leading multidisciplinary teams.</li></ul>Technical Skills<ul><li>Strong understanding of project management, budgeting, and documentation within the real estate domain.</li><li>Proficient in MS Office, CRM platforms, and project management tools.</li></ul>Soft Skills<ul><li>Excellent leadership, communication, and analytical problem-solving skills.</li><li>Strategic mindset with attention to detail and focus on process improvement.</li><li>Ability to multitask and perform effectively under pressure in a fast-paced environment.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package commensurate with experience.</li><li>Performance-based incentives.</li><li>Health insurance and annual leave benefits.</li><li>Opportunities for professional growth and leadership development.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs500,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Operation Manager – Property Development

Jacked Nutrition

Retail Operations Manager &ndash; Jacked NutritionLocation: Islamabad, Pakistan Job Type: Full-TimeAbout Us: Jacked Nutrition is a leading health and fitness brand dedicated to providing premium supplements, top-tier gym products, and expert nutritional guidance. We&rsquo;re expanding our retail operations and looking for a dynamic Retail Operations Manager to lead our retail network and ensure smooth day-to-day store performance.Key Responsibilities:<ul><li>Oversee the operations of multiple retail outlets to ensure sales targets and operational standards are met.</li><li>Implement effective sales strategies to maximize revenue and profitability.</li><li>Manage store staff, including recruitment, training, and performance monitoring.</li><li>Conduct regular store visits to assess compliance with company policies and merchandising standards.</li><li>Coordinate with supply chain and warehouse teams to maintain optimal stock levels.</li><li>Analyze sales data and prepare performance reports for senior management.</li><li>Ensure a seamless customer experience across all retail channels.</li><li>Proven experience managing multiple retail outlets (6&ndash;7 stores).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience in retail operations management (preferably in health, fitness, or FMCG industries).</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to multitask and handle operational challenges efficiently.</li><li>Proficiency in MS Office and ERP systems.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth opportunities in a fast-paced, expanding organization.</li><li>Collaborative and health-focused work environment.</li></ul>How to Apply: Interested candidates can apply directly through IndeedJob Type: Full-timeWork Location: In person

Retail Operation Manager

Wavelink Digital

The job will entail all work related to planning, execution &amp; post execution analysis of activation &amp; branding jobs carried out. This role entails will include the following responsibilities. Prior agency experience minimum of 4-5 years is a must.<ul><li>Pre planning &amp; managing all activation project</li><li>Cash flow &amp; execution pre planning before events/activation</li><li>Reporting - strong grip required Excel &amp; Power point - planning pre &amp; post project reports</li><li>Managing ongoing activations/executions</li><li>Managing HR(Brand Ambassadors, Labor, Temp Staff) &amp; Vendors</li><li>Searching, negotiating &amp; managing vendors</li><li>Managing client's requirements</li><li>Searching, negotiating &amp; managing vendors</li><li>Mode of Transport (Bike, ) Required</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthWork Location: In person

Operation Project Manager -

Awaz Television Network

Job Description (JD):The House Operations Manager will oversee the day-to-day management of the house, ensuring smooth operation, maintenance, and supervision of all household staff. This position requires a proactive individual who ensures comfort, security, and efficient functioning of the residence.Key Responsibilities:<ul><li>Supervise and coordinate all household activities including maintenance, housekeeping, security, and kitchen operations.</li><li>Manage household staff schedules, attendance, and performance.</li><li>Liaise with vendors, maintenance contractors, and service providers.</li><li>Ensure cleanliness, safety, and readiness of the entire property.</li><li>Monitor inventory of supplies and approve household purchases.</li><li>Maintain expense records and prepare periodic operational reports.</li><li>Coordinate with family members for guest arrangements and events.</li><li>Handle emergencies and ensure confidentiality and discretion at all times.</li></ul>Job Specification (JS):<ul><li>Education: Bachelor&rsquo;s degree in Administration, Hospitality, or related field.</li><li>Experience: Minimum 5 years of experience in household or hospitality management.</li><li>Skills:</li><li>Excellent communication and leadership skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Proficiency in record-keeping and vendor coordination.</li><li>Polished, professional, and trustworthy demeanor.</li><li>Location: Hyderabad.</li><li>Reporting To: House Owner / Family Representative.</li></ul>Interested candidates are requested to share their resume at WhatsApp: 0333-3918328Job Type: Full-timeWork Location: In person

Operations Manager (House)

HRCONSOL

Education: Graduate degreeExperience: Minimum 5 years in operations, with at least 2 years as a Branch/Operations ManagerIndustry: Hospitality, Services, or Retail experience preferredResponsibilities:- Oversee daily operations- Oversee all aspects of retail store operations, including sales, staff management, inventory, andcustomer service- Drive sales performance and ensure targets are consistently met or exceeded- Ensure excellent customer service standards and handle customer queries and complaints efficiently- Manage teams- Ensure customer satisfaction- Drive business growthJob Type: Full-timeWork Location: In person

Operations Manager

Explore 1962+ Operation manager in Pakistan this November. Find roles across top companies and apply now to boost your career.