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operations director

AmCham Abu Dhabi

<div>
 <p>
  <strong>
   Position Title:
  </strong>
  Operations Director
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Executive Director
 </p>
 <p>
  <strong>
   Supervises:
  </strong>
  Marketing &amp; Communications Specialist, Finance Manager, Office Administrator, Events &amp; Membership Manager (dual reporting), and Intern
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
  The Operations Director is responsible for ensuring the seamless functioning of AmCham Abu Dhabi&rsquo;s day-to-day operations and the efficient delivery of all programs and services. The role provides strategic and operational leadership over office administration, marketing and communications, IT systems, supplier management, and program implementation. The Operations Director ensures operational excellence, brand consistency, and strong alignment between administrative functions, program execution, and AmCham Abu Dhabi&rsquo;s overall strategy and mission.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position requires an experienced professional capable of managing multi-disciplinary teams, streamlining workflows, ensuring compliance, and driving innovation in support services and communications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Operational Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee all office operations, facilities, and administrative support functions.
  </li>
  <li>
   Ensure compliance with internal policies, contracts, and UAE regulatory requirements.
  </li>
  <li>
   Manage supplier relationships, service agreements, and procurement to ensure cost-effective operations.
  </li>
  <li>
   Supervise IT systems, licenses, and technology support to enable efficient communication and digital engagement.
  </li>
  <li>
   Coordinate cross-departmental planning to ensure alignment of all operational activities with AmCham&rsquo;s annual goals and strategy.
  </li>
  <li>
   Develop and monitor operating budgets for events, programs, and administrative functions.
  </li>
  <li>
   Implement systems and tools to track performance, budgets, and operational efficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Program Development &amp; Delivery
  </strong>
 </p>
 <ul>
  <li>
   Lead the design and execution of
   <span>
    AmCham Abu Dhabi&rsquo;s program portfolio in coordination with the Executive Director and Committee Chairs, Co-Chairs.
   </span>
  </li>
  <li>
   <span>
    Ensure each program aligns with AmCham&rsquo;s mission
   </span>
   , member needs, and stakeholder expectations.
  </li>
  <li>
   <span>
    Oversee program timelines, deliverables, and quality assurance across all initiatives.
   </span>
  </li>
  <li>
   <span>
    Leads
   </span>
   Events &amp; Membership Manager to
   <span>
    execute
   </span>
   seamless event logistics and impactful delivery.
  </li>
  <li>
   Develop key performance indicators (KPIs) and reporting mechanisms to evaluate program success and inform future improvements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Marketing and Communications Oversight
  </strong>
 </p>
 <ul>
  <li>
   Supervise the Marketing &amp; Communications Specialist to ensure cohesive and professional brand representation across all channels.
  </li>
  <li>
   Oversee creation of digital, print, and video content to promote programs, membership, and AmCham visibility.
  </li>
  <li>
   Ensure timely and consistent media
   <span>
    engagement, press releases, and social media activity.
   </span>
  </li>
  <li>
   <span>
    Collaborate with the Business Development &amp; Partnerships Director to support sponsorship and partnership visibility across communication platforms.
   </span>
  </li>
  <li>
   <span>
    Maintain brand integrity and ensure alignment with the organization&rsquo;s messaging and strategic positioning.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Governance &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Support the Executive Director in ensuring proper implementation of governance and compliance policies.
  </li>
  <li>
   Prepare operational reports, dashboards, and documentation for board and committee review.
  </li>
  <li>
   Act as operational liaison between staff and committees to guarantee that operational capacity supports strategic objectives.
  </li>
  <li>
   Ensure timely and transparent internal communication among all functions.
  </li>
 </ul>
 <p>
  For internal alignment, hold joint weekly planning meetings or maintain a shared performance dashboards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   People Management
  </strong>
 </p>
 <ul>
  <li>
   Supervise, mentor, and evaluate the performance of direct reports.
  </li>
  <li>
   Build a collaborative and efficient work environment emphasizing accountability, innovation, and service excellence.
  </li>
  <li>
   Oversee the internship program and support capacity building within the team.
  </li>
  <li>
   Ensure clear goal setting, performance tracking, and professional development for all operations team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Collaboration with Other Directors
  </strong>
 </p>
 <ul>
  <li>
   Work closely with the Business Development &amp; Partnerships Director on membership growth, event execution, and sponsor engagement.
  </li>
  <li>
   Partner with the Finance Manager on budget controls, procurement processes, and vendor payments.
  </li>
  <li>
   Support the Executive Director in board-related operations, committee coordination, and executive reporting.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field (Master&rsquo;s preferred).
  </li>
  <li>
   7&ndash;10 years of experience in operations or program management within membership-based, non-profit, or corporate organizations.
  </li>
  <li>
   Proven ability to manage teams, budgets, and multiple projects simultaneously.
  </li>
  <li>
   Strong understanding of event and program logistics, communications, and stakeholder management.
  </li>
  <li>
   Leadership, organizational, and interpersonal skills.
  </li>
  <li>
   High proficiency in Microsoft Office, CRM systems, and digital collaboration tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strategic and operational thinking
  </li>
  <li>
   Project and process management
  </li>
  <li>
   Communication and stakeholder coordination
  </li>
  <li>
   Budgeting and financial oversight
  </li>
  <li>
   Leadership and staff development
  </li>
  <li>
   Brand and marketing awareness
  </li>
  <li>
   Problem solving and adaptability
  </li>
 </ul>
</div>


Operations Director

New York University

<div>Position Summary:
<div><b>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</b></div><div></div><div><br>
New York University Abu Dhabi (NYUAD) seeks to appoint a Director, IT Operations and Service Management reporting to the Chief Information Officer.</div><div></div><div><br>
The Director, IT Operations and Service Management provides leadership for the delivery, performance, and continuous improvement of IT services at NYU Abu Dhabi. This role is accountable for ensuring that technology services are reliable, user-centered, scalable, and operationally sustainable, directly enabling the university&rsquo;s academic, research, and administrative missions.</div><div></div><div><br>
Serving as the operational service owner, the Director assumes responsibility for IT services as they transition from design and build into steady-state operations. The role leads IT Service Management (ITSM), service desk operations, incident and problem management, change enablement, and service performance governance. A core objective is to deliver a highly effective, tiered support and service management model that prioritizes early resolution, strong operational ownership, and well-governed escalation aligned with service maturity and design intent.</div><div></div><div><br>
This role builds and leads a best-in-class, dynamic IT operations organization. The Director fosters a culture of trust, accountability, continuous learning, and service excellence, empowering teams with clear frameworks, meaningful metrics, and the authority to act. Through strong leadership, data-driven decision-making, and user-centric service design, the role ensures IT Operations functions not merely as a reactive support organization, but as a strategic partner to the institution.</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li>
Lead and manage the full suite of IT operational functions including service management, incident response, problem resolution, change management, service request fulfillment, and enterprise support operations. Establish and maintain service delivery frameworks, SLAs, and KPIs to ensure reliability, stability, and responsiveness. Oversee operational dashboards and reporting to drive continuous improvement, strengthen service quality, and ensure user satisfaction across faculty, students, staff, and researchers</li><li>
Manage the daily operation, maintenance, and lifecycle of the university&rsquo;s core IT infrastructure including data center systems, cloud and hybrid services, enterprise networks, storage, backup, unified communications, and endpoint technologies. Lead proactive capacity planning, performance monitoring, patching, upgrades, and lifecycle refresh programs to ensure resilient, secure, and modern systems that support NYUAD&rsquo;s mission</li><li>
Ensure all new technology solutions and infrastructure projects transition effectively into steady-state support. Establish operational readiness artifacts including runbooks, support models, asset documentation, disaster recovery procedures, and knowledge bases. Collaborate with Architecture, Engineering, and Information Security to ensure supportability, compliance, cohesive handover processes, and ongoing operational sustainability</li><li>
Coordinate with NYU IT (NYU Global Partners) to align local systems, processes, standards, and service frameworks with global platforms. Facilitate integration, consistency, and interoperability across campus and global environments. Communicate local needs, ensure adherence to global standards where applicable, and support unified user experiences across the global university network</li><li>
Develop and enforce ITSM policies, governance practices, and operational standards that support reliable service execution. Enhance ITIL-aligned processes for change governance, configuration management, service catalog development, and continuous improvement. Establish operational KPIs and review mechanisms to ensure compliance, efficiency, and quality across all service domains</li><li>
Lead and manage the IT Operations and Service Management department, overseeing personnel, budget utilization, vendor relationships, and internal operations. Recruit, develop, and mentor technical and service-delivery professionals. Foster high performance, accountability, and a culture of operational excellence, ensuring teams have the skills, support structures, and resources necessary to deliver dependable services</li></ul>
Qualifications:
<div><b>
Required Education:</b></div><ul><li>
Bachelor's degree in Computer Science, Information Technology, Engineering, or diploma in a related field or 25+ years of relevant industry experience</li></ul><div><b>
Preferred Education:</b></div><ul><li>
Master's degree in Computer Science, Engineering, Business Administration (MBA), or a related field</li></ul><div><b>
Required Experience:</b></div><ul><li>
10+ years of progressive experience in IT operations, service management, infrastructure operations, or enterprise support in large-scale academic or enterprise environments</li><li>
5+ years in a senior leadership or directorial role with responsibility for IT operations, service management, infrastructure reliability, and team leadership</li><li>
Extensive experience managing enterprise networks, data center operations, cloud and hybrid infrastructures, endpoint technologies, unified communications, and backup/DR systems</li><li>
Demonstrated leadership in operational lifecycle management, capacity planning, reliability improvement, and the execution of campus-wide or enterprise infrastructure projects</li><li>
Strong background in vendor management, contract negotiation, and operational procurement workflows</li><li>
Extensive experience managing multi-disciplinary operations and service-delivery teams, ensuring reliable and high-quality IT support</li><li>
Demonstrated experience in leading cross-functional technical teams and delivering complex IT infrastructure projects in a dynamic, enterprise environment</li><li>
Proven track record of overseeing infrastructure operations, service performance, and large-scale system lifecycle programs</li><li>
Deep understanding of service transition, ITSM frameworks, operational governance, and support model design</li><li>
Ability to translate institutional objectives into operational strategies, process improvements, and service-aligned operational frameworks</li><li><div>
Deep expertise in IT service management frameworks (ITIL) and operational governance principles</div></li><li><div>
Strong understanding of scalable, secure, and resilient systems operation and enterprise infrastructure management</div></li><li>
Broad knowledge of cloud architectures, hybrid environments, and systems integration in operational contexts</li><li>
Comprehensive understanding of networking, cybersecurity fundamentals, identity and access management, and data governance</li><li>
Expertise in endpoint management, asset lifecycle planning, and support frameworks for distributed IT environments</li><li>
Strong ability to translate operational needs into service models, process structures, and performance metrics</li><li>
Exceptional leadership and people-management skills with demonstrated success developing high-performing operational and support teams</li><li>
Excellent communication and presentation skills, capable of conveying technical information to diverse audiences</li><li>
Strong analytical and problem-solving abilities with experience making operational decisions in complex environments<br>
</li><li>
Ability to embed service management frameworks into solution deployments to ensure long-term operational viability</li></ul><div><b>
Preferred Experience:</b></div><ul><li>
ITIL Expert, ITIL Master, or ITIL v4 Managing Professional</li><li>
Project Management certifications (e.g., PMP)</li><li>
Cloud platform certifications (e.g., AWS, Azure)</li><li>
Understanding of higher-education operational technology needs, including teaching, learning, and campus services</li><li>
Knowledge of research computing support environments</li><li>
Familiarity with DevOps/SRE approaches to reliability, monitoring, automation, and operational efficiency</li><li>
Experience improving workflow automation and operational tooling aligned with ITSM and support frameworks</li><li>
Ability to balance innovation with operational stability and long-term sustainability</li></ul><br>
<div></div>
Additional Information:
<h6 class="jobSectionHeader"><b>About NYUAD</b></h6><div>
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</div></div>

Director, IT Operations and Service Management - Information Technology

Fev Outlet

<p><b>Company Overview:</b> Fev Outlet is a registered retail brand located at <b>88 Fashion Boulevard, Abu Dhabi, UAE</b>. We specialize in delivering quality fashion products at competitive prices while providing an exceptional shopping experience. We are currently seeking an experienced <b>Vice President of Operations</b> to lead our operational strategies and drive efficiency across our retail operations.</p><p><b>Position Overview:</b></p><p>As the <b>Vice President of Operations</b>, you will be responsible for overseeing and enhancing the company&rsquo;s operational processes to ensure a seamless shopping experience for our customers. You will work closely with various departments to implement strategies that align with our business goals.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and implement effective operational strategies that enhance efficiency and support business growth.</li><li>Oversee daily operations, including inventory management, logistics, and customer service.</li><li>Collaborate with the executive team to define operational goals and drive initiatives that improve performance.</li><li>Monitor KPIs and analyze operational data to identify areas for improvement and optimization.</li><li>Foster a culture of excellence, accountability, and continuous improvement within the operations team.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience as a Vice President of Operations or in a senior management role within the retail industry.</li><li>Strong knowledge of retail operations, supply chain management, and inventory control.</li><li>Excellent leadership and team management skills, with a focus on building high-performing teams.</li><li>Strong analytical and problem-solving abilities.</li><li>Exceptional communication skills, with the ability to engage stakeholders at all levels.</li></ul><p><b>Salary and Benefits:</b></p><ul><li>Competitive hourly salary ranging from <b>80</b> <b>to</b> <b>160</b> <b>SAR/hr</b>.</li><li>Opportunity to work in a dynamic and innovative retail environment.</li><li>Access to professional development and advancement opportunities.</li></ul><p><b>If you are a strategic leader with a passion for retail operations and a commitment to excellence, we encourage you to apply! Join Fev Outlet and help us shape the future of fashion retail.</b></p><p>Job Types: Full-time, Part-time, Permanent</p><p>Pay: AED80.10 - AED160.34 per hour</p><p>Work Location: On the road</p>

Vice President of Operations

Saadiyat Rotana Resort & Villas

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 <br/>
 <br/>
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
  </li>
  <li>
   Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
  </li>
  <li>
   Establish and maintain effective employee relations
  </li>
  <li>
   Assist the Director of Front Office in employee related matters such as appraising and consulting
  </li>
  <li>
   Assist in the preparation of statistical, performance and forecast reports as necessary in order
   <br/>
   <br/>
  </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 <br/>
 <br/>
 <ul>
  <li>
   Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Business
 <br/>
 <br/>
 Influencing Outcomes
 <br/>
 <br/>
 Planning for Business
 <br/>
 <br/>
 Team Building
 <br/>
 <br/>
 Valuing Diversity
 <br/>
 <br/>
 Leading People
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Drive for Results
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Managing Operations
</div>


Assistant Director of Front Office

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26046266
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Human Resources
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Reports to the Director of Human Resources. Responsible for staff dormitory operations, including ensuring the dormitory is in safe and clean and dormitory policies are followed by employees.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 3 years experience in human resources, management operations, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in human resources, management operations, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Managing Employee Housing Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Based on the Dormitory Enrollment Request, assign rooms to the staff on check -in day.
  </li>
  <li>
   Checks in the staff with the Staff Dormitory Check In / Check Out Form and issues the linen and key to the staff
  </li>
  <li>
   Upon staff check-out from the dormitory, completes clearance as per the Staff Dormitory Check In / Check Out Form and reports to Human Resources office for any further follow up.
  </li>
  <li>
   Inspects the cleanliness status of the Dormitory Public Areas and the staff rooms on daily basis and corrects issues as needed.
  </li>
  <li>
   Schedules regular dormitory cleanliness inspection.
  </li>
  <li>
   Liaises with contractor for pest control on regular basis
  </li>
  <li>
   Implements the Dormitory Rules and Regulations.
  </li>
  <li>
   Report special disciplinary issues to Director of Human Resources and educates employees as needed.
  </li>
  <li>
   Maintains room key copies per policy. .
  </li>
  <li>
   Liaises with contractor to conduct regular checks on the fire equipments and room electrical facilities; keeps records per policy.
  </li>
  <li>
   Works with hotel Loss Prevention Director to organize dormitory Fire Drill on regular basis.
  </li>
  <li>
   Implement the Dormitory Visitor Policy.
  </li>
  <li>
   Maintains knowledge of dormitory contract terms and reports/ follows up for any deviations to the contract.
  </li>
  <li>
   Completes the dormitory staff duty roaster per required schedule and submits for approval.
  </li>
  <li>
   Maintains records of dormitory issues (e.g., maintenance requests, special staff requests, check in and out details).
  </li>
  <li>
   Updates rooming list on weekly basis and submits to Human Resources.
  </li>
  <li>
   Assist Director of Human Resources with the Linen Purchase/ Replacement Plan per appropriate schedule.
  </li>
  <li>
   Liaises with Laundry to change the linens on weekly basis.
  </li>
  <li>
   Maintains the appropriate amount of store items (e.g., chemicals, garbage bags).
  </li>
  <li>
   Maintains an inventory for all dormitory items owned by the location (e.g., bunk beds, wardrobe, linens, electrical utensils, chemicals).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Conducting Human Resource Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy.
  </li>
  <li>
   Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  </li>
  <li>
   Participates in employee progressive discipline procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  </li>
  <li>
   Analyzes information and evaluating results to choose the best solution and solve problems.
  </li>
  <li>
   Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 <br/>
 <br/>
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 <br/>
 <br/>
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 <br/>
 <br/>
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Employee Housing Manager

<div><b>Additional Information</b><br>
<b>Job Number</b>26046266<br>
<b>Job Category</b>Human Resources<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Reports to the Director of Human Resources. Responsible for staff dormitory operations, including ensuring the dormitory is in safe and clean and dormitory policies are followed by employees.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 3 years experience in human resources, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in human resources, management operations, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Employee Housing Goals</b></p>
<ul><li>Based on the Dormitory Enrollment Request, assign rooms to the staff on check -in day.</li></ul>
<ul><li>Checks in the staff with the Staff Dormitory Check In / Check Out Form and issues the linen and key to the staff</li></ul>
<ul><li>Upon staff check-out from the dormitory, completes clearance as per the Staff Dormitory Check In / Check Out Form and reports to Human Resources office for any further follow up.</li></ul>
<ul><li>Inspects the cleanliness status of the Dormitory Public Areas and the staff rooms on daily basis and corrects issues as needed.</li></ul>
<ul><li>Schedules regular dormitory cleanliness inspection.</li></ul>
<ul><li>Liaises with contractor for pest control on regular basis</li></ul>
<ul><li>Implements the Dormitory Rules and Regulations.</li></ul>
<ul><li>Report special disciplinary issues to Director of Human Resources and educates employees as needed.</li></ul>
<ul><li>Maintains room key copies per policy. .</li></ul>
<ul><li>Liaises with contractor to conduct regular checks on the fire equipments and room electrical facilities; keeps records per policy.</li></ul>
<ul><li>Works with hotel Loss Prevention Director to organize dormitory Fire Drill on regular basis.</li></ul>
<ul><li>Implement the Dormitory Visitor Policy.</li></ul>
<ul><li>Maintains knowledge of dormitory contract terms and reports/ follows up for any deviations to the contract.</li></ul>
<ul><li>Completes the dormitory staff duty roaster per required schedule and submits for approval.</li></ul>
<ul><li>Maintains records of dormitory issues (e.g., maintenance requests, special staff requests, check in and out details).</li></ul>
<ul><li>Updates rooming list on weekly basis and submits to Human Resources.</li></ul>
<ul><li>Assist Director of Human Resources with the Linen Purchase/ Replacement Plan per appropriate schedule.</li></ul>
<ul><li>Liaises with Laundry to change the linens on weekly basis.</li></ul>
<ul><li>Maintains the appropriate amount of store items (e.g., chemicals, garbage bags).</li></ul>
<ul><li>Maintains an inventory for all dormitory items owned by the location (e.g., bunk beds, wardrobe, linens, electrical utensils, chemicals).</li></ul><p><br>
</p><p><b>Conducting Human Resource Activities</b></p>
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

<div>Position Summary:
<div><b>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</b></div><div></div><div><br>
New York University Abu Dhabi (NYUAD) seeks to appoint a Director of Open Enrollment Programs, Executive and Professional Education reporting to the Vice Provost, Executive &amp; Professional Education.</div><div></div><div><br>
The Director of Open Enrollment Programs provides strategic leadership for the development, growth, and academic oversight of NYU Abu Dhabi&rsquo;s portfolio of open enrollment offerings across three key verticals: Community Learning, Professional Micro-Credentials, and High School Programs.<br>
Reporting to the Vice Provost of Executive and Professional Education, the role is responsible for designing and expanding a market-responsive portfolio that supports NYUAD&rsquo;s academic mission while addressing regional workforce development, youth enrichment, and lifelong learning priorities. The Director oversees portfolio strategy, program development, financial performance, and operational excellence, positioning NYUAD as a regional leader in professional education and pre-university learning.<br>
Working closely with academic leadership, faculty, and external partners, the Director ensures programs are aligned with emerging market needs while maintaining academic integrity and institutional standards across the UAE, GCC, MENA region, and India.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><br>
</div><div><i>Portfolio Strategy &amp; Growth</i></div><ul><li>
Lead the development and execution of a multi-year growth strategy for open enrollment programs across community learning, micro-credentials, and high school program verticals</li><li>
Collaborate with OEPE marketing, admissions, and business development teams to drive lead generation, conversion, and regional brand visibility</li><li>
Program Leadership &amp; Academic Quality</li><li>
Lead market-informed program development and expansion in partnership with NYUAD faculty, NYU SPS New York, and global academic units</li><li>
Recruit, onboard, and manage academic and scholar-practitioner faculty and instructors in alignment with NYU academic standards</li><li>
Ensure academic integrity, safeguarding, regulatory compliance, and institutional approvals for all programs</li></ul><div><i>
Revenve &amp; Financial Performance</i></div><ul><li>
Hold P&amp;L responsibility for the open enrollment portfolio and oversee financial performance and sustainability</li><li>
Manage enrollment targets, margin optimization, and financial forecasting to support program growth</li></ul><div><i>
Operational Excellence</i></div><ul><li>
Provide strategic oversight of end-to-end program delivery across all open enrollment program verticals</li><li>
Create a high-quality learner experience across programs</li><li>
Ensure compliance requirements are met, particularly for programs involving minors</li><li>
Lead continuous improvement initiatives across program operations</li><li>
Work with the Program Delivery team to identify and hire academic and seasonal staff required for program delivery</li></ul><br>
<div></div>
Qualifications:
<div><b>
Qualifications</b></div><div><b><br>
Required Education</b></div><ul><li>
Master's Degree or higher from an accredited institution
</li></ul><div><b>Required Experience</b></div><ul><li>
10+ years of progressive leadership experience in Continuing education, executive education, or professional education</li><li>
University-based or higher education program management</li><li>
Demonstrated experience building and scaling open enrollment or certificate portfolios</li><li>
Proven P&amp;L responsibility and revenue growth leadership</li><li>
Experience managing multi-stakeholder academic partnerships</li><li>
Strong understanding of youth education, workforce development, and lifelong learning markets</li><li>
Knowledge of:<ul><li>
Open enrollment and continuing education business models</li><li>
Youth education, pre-college pathways, and academic enrichment</li><li>
Professional micro-credential and workforce credentialing markets</li><li>
Higher education governance and quality assurance frameworks</li></ul></li><li>
Skills:<ul><li>
Strategic portfolio design and market positioning</li><li>
Financial modeling, pricing strategy, and margin management</li><li>
Partnership development and stakeholder management</li><li>
Program launch, scaling, and lifecycle management</li><li>
Executive-level communication and presentation</li></ul></li><li>
Abilities:<ul><li>
Lead cross-functional academic, marketing, admissions, and operations teams</li><li>
Operate in a complex global university environment</li><li>
Build high-trust relationships with faculty and external partners</li><li>
Drive growth while maintaining academic excellence and compliance</li></ul></li></ul><div><b>
Preferred Education</b></div><ul><li>
Doctoral Degree or terminal degree</li><li>
Certified Professional in Learning &amp; Performance (CPLP)</li><li>
Project Management Professional (PMP)</li><li>
Certified Continuing Education Professional (CCEP)</li><li>
Safeguarding / Child Protection Certification (for youth programs)</li></ul><div><b>
Preferred Knowledge, Skills and Abilities</b></div><ul><li>
Knowledge of:<ul><li>
UAE education regulation, youth safeguarding frameworks, and accreditation environments</li><li>
Regional workforce priorities and national development agendas</li><li>
Global micro-credential frameworks and digital credentialing ecosystems</li></ul></li><li>
Skills:<ul><li>
International market entry and regional expansion</li><li>
Institutional partnership negotiation</li><li>
Thought leadership and brand positioning</li></ul></li><li>
Abilities:<ul><li>
Operate at executive and ministerial levels</li><li>
Represent NYUAD at global education forums and regional summits</li></ul></li></ul><br>
<div></div>
Additional Information:
<div>
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</div></div>

Director of Open Enrollment Programs, Executive and Professional Education - Office of Executive Education

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