executive - campaign and operations (contract role)

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executive - campaign and operations (contract role) Jobs in Associate Talent Acquisition Advisory Consulting Ifs Bangalore Jobs In Mangaluru

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manager - procurement (coe)

operations executive - supply chain Jobs in Associate Talent Acquisition Advisory Consulting Ifs Bangalore Jobs In Mangaluru

operations executive - supply chain

operations executive

Curefit

<div>
 
 Description
 
 
 
 The
 
 Operations Executive &ndash; Supply Chain
 
 acts as the primary interface between the Warehouse, our delivery partners and customers. The candidate is expected to identify delivery concerns, warehouse concerns, and customer escalations and work on troubleshooting by opting for the best and most frugal methods possible.
 
 
 
 Years Of Exp
 
 
 
 1 to 3 years
 
 
 
 Skills Required
 
 
 
 supply chain, Process Management, warehouse, logistics operations, operations
 
 
 
 Role
 
 
 
 <ul>
 <li>
 Excellent communication and email skills are mandatory.
 </li>
 <li>
 Effectively communicate in a clear and professional manner at all times
 </li>
 <li>
 Provides/ expedites prompt and efficient service to customers/ delivery partners/ warehouses
 </li>
 <li>
 Effectively manage sensitive cases by reporting up the escalation matrix
 </li>
 <li>
 Demonstrate outstanding time-management skills
 </li>
 <li>
 Good deep diving and root cause analysis skills.
 </li>
 <li>
 Maintains or exceeds targeted performance metrics
 </li>
 <li>
 Actively seek solutions through logical reasoning and identify trends to suggest process improvements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Graduation in any specialization from a recognized university.
 </li>
 <li>
 1-3 years of experience in a Supply Chain and logistics environment
 </li>
 <li>
 Excellent communication skills (written and verbal). Ability to communicate correctly and clearly with all customers.
 </li>
 <li>
 Good comprehension skills &ndash; the ability to clearly understand and state the issues customers present Ability to concentrate &ndash; follow customers' issues without distraction to resolution
 </li>
 <li>
 Work successfully in a team environment as well as independently
 </li>
 <li>
 Familiarity with Microsoft Excel and data analysis.
 </li>
 <li>
 Demonstrates a proficient knowledge of Google sheets
 </li>
 <li>
 Logistics background and experience in control tower.
 
 
 </li>
 </ul>
 
 Location
 
 
 
 Bengaluru
</div>

Operations Executive - Supply Chain

MSI Services Pvt Ltd

<div>
 
 
 ABOUT MSI SERVICES PVT LTD
 
 
 
 &ldquo;MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with 4000+ employees in the USA. MSI Services India offers IT &amp; ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore, India with 800+ employees&rdquo;. We plan to grow further and offer best in class Employee Benefits. For more details visit our website &ndash;http://www.msiservices.in/
 
 
 
 
 
 If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last twenty years, MSI is seeking individuals looking for a long-term career and upward mobility.
 
 
 
 
 
 MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.
 
 
 
 
 
 MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - &ldquo;Associate &ndash; Product Support Team&rdquo; within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.
 
 
 
 
 
 
 This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross- functional projects we are equal opportunity employer with growth based on meritocracy.
 
 
 
 
 
 
 
 Summary:
 
 The Product Team initiates operations with comprehensive inventory planning and forecasting, progressing seamlessly into transactional processes such as generating purchase orders and managing the creation of receipts for goods. This dynamic team is also responsible for delivering project drawings and quotes within agreed SLA and for handling the introduction of new SKUs and producing a variety of analytical reports
 
 
 related to inventory management
 
 
 
 
 
 
 Requirements:
 
 
 
 1. Experience in procedures involved from Procurement to payment.
 
 
 2. Hands on in planning inventory, creating a purchase order, creating a shipment, cross checking the documents, bringing the inventory into the system, creation of labels to create receipts for payment for all inventory invoices from vendors.
 
 
 3. Well versed with running various reports &ndash; open purchase order, Back order, etc.
 
 
 4. To meet or exceed desired service levels and inventory targets as defined for the products assigned
 
 
 5. Prepare Customized reports for analyzing and incorporating improvements in processes.
 
 
 6. Perform additional duties as required and or requested.
 
 
 
 
 
 
 Desired Candidate Profile
 
 
 
 1. Bachelors / master&rsquo;s degree with a minimum of 1 &ndash; 4years of experience in Procurement operations, PR to PO, SCM.
 
 
 2. Good in MS office, with hands-on experience in Excel
 
 
 3. Should be a fast learner.
 
 
 4. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
 
 
 5. The candidate must have excellent interpersonal and communication (verbal &amp; written) skills with all levels of employees and management
 
 
 6. Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills
 
 
 7. Strong attention to detail and Good follow up skills.
 
 
 8. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
 
 
 9. Good communication and presentation skills are required.
 
 
 10. Flexible to night shifts
 
 
 
</div>

Procurement Specialist

Flipkart

<div>
 
 Campaign Creation
 
 
 
 
 You are Responsible for:
 
 
 
 <ul>
 <li>
 Develop, strategize, and execute marketing campaigns tailored to meet predefined objectives and targets
 </li>
 <li>
 Collaborate closely with cross-functional teams to ensure flawless execution of campaigns within specified timelines
 
 
 </li>
 </ul>
 
 Content And Creative Support
 
 
 
 <ul>
 <li>
 Assist in crafting and refining campaign content in collaboration with the creative team to maximize impact and engagement
 
 
 </li>
 </ul>
 
 Operational Support
 
 
 
 <ul>
 <li>
 Optimize operational workflows to boost productivity and efficiency across various departments
 </li>
 <li>
 Manage internal communications and documentation pertaining to operational processes
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Conduct in-depth analysis of campaign data to derive actionable insights for performance enhancement
 </li>
 <li>
 Contribute to the preparation of comprehensive reports and dashboards to communicate campaign outcomes to stakeholders effectively
 
 
 </li>
 </ul>
 
 Administrative Tasks
 
 
 
 <ul>
 <li>
 Handle administrative tasks including scheduling meetings, managing calendars, and coordinating events related to campaigns and operations
 
 
 </li>
 </ul>
 
 To succeed in this role &ndash; you should have the following
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
 </li>
 <li>
 Meticulous attention to detail and ability to thrive in a fast-paced environment
 </li>
 <li>
 Demonstrated sense of ownership and a relentless pursuit of targets while prioritizing customer experience
 </li>
 <li>
 Willingness to learn new skills basis the requirement of the team
 </li>
 </ul>
</div>

Executive - Campaign and Operations (Contract Role)

EnviPack India

<div>
 
 Job Title: Procurement Executive
 
 
 
 
 About EnviPack
 
 
 
 EnviPack is an Indian Startup, founded in March 2023. As a bootstrapped company, we are building India&rsquo;s largest procurement platform which helps D2C, E-commerce, Logistics, Agritech and Hotel Industries with their end-to-end procurement of Packaging Materials, Consumable Supplies and Bed Bath and Linen.
 
 
 
 Position Overview
 
 
 
 We are seeking a motivated and detail-oriented Procurement Executive to join our team. The Procurement Executive will play a key role in sourcing, negotiating, and procuring packaging materials from suppliers, ensuring timely delivery and maintaining optimal inventory levels. The ideal candidate will have strong analytical skills, excellent communication abilities, and a deep understanding of procurement processes within the packaging industry.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Source and evaluate potential suppliers of packaging materials, assessing factors such as quality, price, and reliability.
 </li>
 <li>
 Negotiate contracts, terms, and pricing agreements with suppliers to secure favourable terms and conditions for EnviPack.
 </li>
 <li>
 Collaborate with internal stakeholders, including sales, operations, and finance teams, to understand procurement requirements and ensure alignment with business objectives.
 </li>
 <li>
 Develop and maintain relationships with existing suppliers, monitoring performance and addressing any issues or concerns that may arise.
 </li>
 <li>
 Identify opportunities for cost savings, process improvements, and supply chain optimization within the procurement function.
 </li>
 <li>
 Prepare and analyze procurement reports, tracking key performance metrics such as supplier performance, inventory levels, and cost savings.
 </li>
 <li>
 Ensure compliance with company policies, procedures, and ethical standards in all procurement activities.
 </li>
 <li>
 Support the development and implementation of procurement strategies and initiatives to enhance EnviPack's competitive position in the market.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain Management, or any related field.
 </li>
 <li>
 Proven experience in procurement, sourcing, or supply chain management, preferably within the packaging industry.
 </li>
 <li>
 Strong negotiation skills and the ability to build and maintain effective relationships with suppliers and internal stakeholders.
 </li>
 <li>
 Excellent analytical and problem-solving abilities, with a keen attention to detail.
 </li>
 <li>
 Proficiency in procurement software and tools, as well as Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Excellent communication skills, both written and verbal.
 </li>
 <li>
 Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
 
 
 </li>
 </ul>
 Skills: cost savings,negations,supply chain,suppliers,communication,procurement
</div>

Procurement Executive

Konecta

<div>
 
 
 Job Title:
 
 Program &amp; Customer Manager &ndash; Global Accounts
 
 
 
 Department/Function:
 
 Digital Operations/AI &amp; GenAI Services
 
 
 
 Location:
 
 Bangalore, India
 
 
 
 Reporting To:
 
 Head of Professional Services
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Work Mode:
 
 Hybrid (3 days On-Site), Whitefield, Mahadevapura
 
 
 
 
 
 
 1. Role Summary
 
 
 
 The Program &amp; Customer Manager &ndash; Global Accounts acts as the central orchestrator for a premier, multinational client, overseeing all programs, projects, and services across regions. This role ensures tight alignment between the client&rsquo;s global strategy and local execution, drives revenue growth, manages cross-regional dependencies, and serves as the single point of accountability for end-to-end service delivery.
 
 
 Positioned within the business organization, the role carries ownership for customer outcomes, program governance, and people leadership across global delivery teams. The incumbent will play a critical role in scaling operations, strengthening delivery maturity, and building trusted, long-term client partnerships across markets.
 
 
 
 
 
 
 2. Key Responsibilities
 
 
 
 
 Global Program &amp; Account Leadership
 
 
 <ul>
 <li>
 Own end-to-end program oversight for a large, complex multinational account across all regions.
 </li>
 <li>
 Align client&rsquo;s global objectives with regional execution plans to ensure consistency, quality, and scalability.
 </li>
 <li>
 Manage the demand/supply equation for professional services resources in close alignment with the different global clients and Konecta delivery centres
 </li>
 <li>
 Manage the recruitment process and performance improvement plans for all professional services resources in close alignment with the global clients and Konecta local HR in the delivery centres
 </li>
 <li>
 Manage cross-regional dependencies, risks, and delivery interlocks across time zones.
 </li>
 <li>
 Drive revenue growth, account expansion, and operational scalability through strong program leadership.
 </li>
 <li>
 Support broader global program initiatives, ensuring alignment with evolving business and client goals.
 </li>
 </ul>
 
 
 Customer &amp; Relationship Management (C-Suite)
 
 
 <ul>
 <li>
 Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers.
 </li>
 <li>
 Act as the primary escalation and governance owner for the client globally.
 </li>
 <li>
 organise and drive executive reviews, steering committees, and strategic discussions with client leadership.
 </li>
 <li>
 Translate client feedback into actionable priorities across delivery teams and regions.
 </li>
 </ul>
 
 
 People Leadership &amp; Experience (Business-Owned)
 
 
 <ul>
 <li>
 Own people leadership responsibilities for the global account across all regions.
 </li>
 <li>
 Regularly obtain structured and informal feedback on Konecta employees from
 
 client project managers and stakeholders
 
 .
 </li>
 <li>
 Drive consistent people experience, engagement, and performance standards across geographies.
 </li>
 <li>
 Identify early risks related to performance, engagement, or attrition and address them proactively with business leaders.
 </li>
 <li>
 Support onboarding, integration, and stabilization of teams during ramp-ups, transitions, and scale-ups.
 </li>
 </ul>
 
 
 Talent Scaling &amp; Operational Readiness
 
 
 <ul>
 <li>
 Lead workforce scaling initiatives across regions, including ramp-ups, onboarding coordination, training readiness, and production stabilization.
 </li>
 <li>
 Ensure timely and high-quality operational launches aligned to client commitments.
 </li>
 <li>
 Enable teams to meet productivity, quality, and delivery benchmarks consistently.
 </li>
 </ul>
 
 
 Governance, Execution &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Establish and drive strong global governance models, reporting cadence, and performance dashboards.
 </li>
 <li>
 Monitor delivery health, customer satisfaction, and people indicators to support data-driven decisions.
 </li>
 <li>
 Identify opportunities for continuous improvement across delivery, execution, and customer experience.
 </li>
 <li>
 Contribute to building scalable, resilient delivery models that support Konecta&rsquo;s long-term global growth.
 </li>
 </ul>
 
 
 Leadership &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership capability within matrixed organizations, with the ability to influence without direct authority.
 </li>
 <li>
 High level of business and commercial acumen.
 </li>
 <li>
 Excellent cross-cultural communication, interpersonal, and presentation skills.
 </li>
 <li>
 Fluency in English is essential; additional languages are an advantage.
 </li>
 <li>
 High emotional intelligence, sound judgment, and strong executive presence.
 </li>
 <li>
 Comfortable operating in fast-paced, complex, global environments.
 </li>
 </ul>
 
 
 
 
 
 3. Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Global account and program leadership
 </li>
 <li>
 Strong customer and executive stakeholder management
 </li>
 <li>
 Business and commercial acumen
 </li>
 <li>
 Ability to manage people outcomes within a business role
 </li>
 <li>
 Influence in matrixed, cross-functional environments
 </li>
 <li>
 Cross-cultural communication and executive presence
 </li>
 <li>
 Structured execution, governance, and risk management
 </li>
 <li>
 Data-driven decision-making and problem-solving
 
 
 </li>
 </ul>
 
 
 
 
 
 4. Education &amp; Experience Requirements Education
 
 
 <ul>
 <li>
 
 8+ years of experience
 
 in program management, account management, or customer-facing business leadership roles.
 </li>
 <li>
 Proven experience managing
 
 multinational or large, complex enterprise accounts
 
 across regions.
 </li>
 <li>
 Strong exposure to
 
 BPO, IT services, or professional services environments
 
 .
 </li>
 <li>
 Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams.
 </li>
 <li>
 Prior experience working with
 
 US-based and global enterprise clients
 
 is mandatory.
 </li>
 <li>
 Commercial awareness and customer centricity
 </li>
 </ul>
 
 
 
 
 
 5. Tools / Systems Knowledge
 
 
 <ul>
 <li>
 Familiarity with global delivery, governance, and performance-tracking systems
 </li>
 <li>
 Exposure to customer engagement and stakeholder communication platforms
 </li>
 <li>
 Ability to leverage data and dashboards to monitor delivery health and outcomes
 </li>
 <li>
 Comfortable adapting to new tools and systems across global environments
 </li>
 <li>
 Experience working with enterprise program management and reporting tools
 </li>
 </ul>
 
 
 
 
 
 6. Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Customer satisfaction and stakeholder confidence across global accounts
 </li>
 <li>
 Achievement of program delivery milestones, timelines, and quality standards
 </li>
 <li>
 Revenue growth, account expansion, and margin adherence
 </li>
 <li>
 Stability, engagement, and performance of global delivery teams
 </li>
 <li>
 Effectiveness of cross-regional governance and issue resolution
 </li>
 <li>
 Timeliness and success of onboarding, ramp-ups, and project launches
 </li>
 <li>
 Proactive risk identification and mitigation
 </li>
 <li>
 Consistency in execution across regions and markets
 </li>
 <li>
 Churn, retention, and recruitment metrics
 </li>
 </ul>
 
 
 
 
 
 7. Additional Requirements
 
 
 <ul>
 <li>
 Willingness and flexibility for
 
 extensive international travel
 
 , including frequent travel to the
 
 United States
 
 .
 </li>
 <li>
 Ability to work across
 
 multiple time zones
 
 and support global stakeholders.
 </li>
 <li>
 Comfortable operating in
 
 ambiguous, fast-evolving environments
 
 with high ownership.
 </li>
 <li>
 Strong judgment in handling sensitive customer, delivery, and people-related matters.
 </li>
 <li>
 Ability to balance strategic thinking with hands-on execution.
 </li>
 <li>
 High levels of professionalism, confidentiality, and accountability.
 </li>
 </ul>
 
 
 
 
 
 About Konecta
 
 
 
 Konecta is a global leader in experience-driven solutions, combining human expertise with advanced digital and AI-enabled capabilities to transform customer and employee experiences. With a presence in over
 
 26 countries
 
 , more than
 
 120,000 professionals
 
 , and support in
 
 30+ languages
 
 , Konecta partners with organizations across industries to deliver tailored, end-to-end solutions that drive engagement, performance, and growth. The company operates with a strong commitment to innovation, collaboration, and making every connection meaningful, while redefining what&rsquo;s possible in the age of AI-powered experience management.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 If you thrive in
 
 complex, global environments
 
 , enjoy orchestrating large-scale programs, and can balance
 
 customer expectations with execution excellence
 
 , Konecta offers a platform where you can make a visible, lasting impact.
 
 <ul>
 <li>
 Be the
 
 central owner for a premier, multinational global account
 
 , with real accountability and influence across regions and senior client stakeholders.
 </li>
 <li>
 Work with a
 
 global CX and digital services leader operating across 26+ countries
 
 , supporting some of the world&rsquo;s most recognized brands.
 </li>
 <li>
 Play a pivotal role in
 
 shaping global delivery, governance, and customer strategy
 
 , directly impacting revenue growth and long-term partnerships.
 </li>
 <li>
 Experience a culture that values
 
 ownership, decisiveness, and outcome-driven leadership
 
 , giving you the autonomy to lead from Day 1.
 </li>
 <li>
 Collaborate with diverse, high-performing teams across geographies, gaining unmatched exposure to
 
 global delivery models and executive engagement
 
 .
 </li>
 <li>
 Be part of Konecta&rsquo;s
 
 India growth journey
 
 , while operating at a truly global scale with opportunities for mobility and leadership visibility.
 </li>
 <li>
 Contribute to Konecta&rsquo;s evolution as the CX landscape advances-where
 
 scale, quality, technology, and people leadership
 
 come together to deliver differentiated outcomes for clients.
 </li>
 </ul>
</div>

Program Manager & Customer Manager– Global Accounts

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 Primary Scope- HR Assistant for the APEX org. consists of five key teams: i. Network Operation Center (NOC): the command and control center managing Relay Operations(ATS and Inbound), AMZL &amp; GSF Central Operations and Holiday Contingency Planning(HCP) &amp; Executive Escalations(ECR). ii. Business Intelligence-Tech iii. Transportation Execution: handles network configurations and implementations. iv. Product Management: encompasses four verticals - Supply Chain, Fulfillment Centers, Middle Mile, and Last Mile - working closely with operations and platform teams to drive product development v. Software Development
 </li>
 <li>
 Conduct FGDs with L2 and L3 population of the above mentioned orgs, collect voices, define themes and track its closure
 </li>
 <li>
 Anchor Employee experience initiatives like a) Listening Circle Completion b) LC Action Item Closure c) IDP Completion d) PWD hiring experience
 </li>
 <li>
 Create P0 for MTRs/MBRs
 </li>
 <li>
 Program manage Student program- Onboarding experience, NPS improvement
 </li>
 <li>
 Program manage R&amp;R/Engagement activities Completion of the supporting functions
 </li>
 <li>
 Program manage onboarding experience of associates, to improve associate experience and reduce early attrition
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ months of human resources experience
 </li>
 <li>
 6+ months of Microsoft Office products and applications experience
 </li>
 <li>
 Experience in confidential environments
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of human resources experience
 </li>
 <li>
 1+ years of customer service experience
 </li>
 <li>
 1+ years of Microsoft Office products and applications experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3181947
</div>

HR Associate Partner

Rubrik

<div>
 
 Job Summary:
 
 
 
 
 Manager, Customer Success
 
 
 
 
 
 
 
 Location: Bengaluru
 
 
 
 
 Timings: (EST Shift:- 5:30 pm IST to 2:30 am IST)
 
 
 
 
 Job Summary
 
 
 
 The Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing customer base.This role requires a strategic, data-driven leader who can instill a culture of proactive, value-based engagement and technical competence. Success will be measured by the collective performance of your team across key KPIs, including Time to Value, Adoption Metrics, and Customer Health Score improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Performance Management:
 
 
 <ul>
 <li>
 Recruit, onboard, train, and coach a high-performing team of CSMs, focusing on developing skills in driving customer success, Rubrik products and executive communication.
 </li>
 <li>
 Conduct regular 1:1 meetings, performance reviews, and quarterly goal setting, holding the team accountable for achieving activation and adoption targets.
 </li>
 <li>
 Manage team workload and employee assessments, based on team member capacity and expertise.
 </li>
 </ul>
 
 
 Operational Strategy &amp; Process Excellence:
 
 
 <ul>
 <li>
 Define, standardize, and enforce the team's execution of core CSM playbooks across the entire customer lifecycle (Activation, adoption, and retention).
 </li>
 <li>
 Collaborate with CS Operations to utilize metrics and data insights to continuously refine team engagement strategies and drive process efficiencies.
 </li>
 </ul>
 
 
 Risk Mitigation &amp; Escalation Management:
 
 
 
 Act as the escalation point for high-priority customer issues, providing strategic oversight, removing internal roadblocks, and ensuring prompt, satisfactory resolution by the team.
 
 <ul>
 <li>
 Oversee the team's execution of proactive retention strategies and collaborate closely with Sales and Renewals leadership to forecast and manage portfolio risk.
 </li>
 </ul>
 
 
 Cross-Functional Partnership &amp; Advocacy:
 
 
 <ul>
 <li>
 Serve as the advocate for the team's needs internally, actively partnering with peer managers and leadership across Product Management, Engineering, Technical Support, Renewals and Sales to secure resources and influence alignment.
 </li>
 <li>
 Provide regular, consolidated forecasts, updates, and business insights on portfolio performance and customer sentiment to senior leadership.
 </li>
 </ul>
 
 
 Required Qualifications and Skills
 
 
 
 
 Experience &amp; Management:
 
 
 <ul>
 <li>
 10+ years of total experience in Customer Success, Technical Account Management, Technical Support or a related customer-facing role, including 3+ years of direct people management experience leading a CSM or TAM team in a SaaS or enterprise software company.
 </li>
 <li>
 Strong technical understanding of data protection, backup and recovery, cloud data management, and cybersecurity concepts, sufficient to coach and challenge the team on technical engagement strategy.
 </li>
 <li>
 Exceptional coaching, mentoring, and team development skills.
 </li>
 <li>
 Excellent executive-level communication and presentation skills, with the ability to articulate strategy, risk, and team performance clearly to internal and external senior audiences.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Demonstrated ability to use Salesforce, Customer Success Platforms and business intelligence tools to manage team workflow, forecast results, and make data-driven decisions.
 </li>
 <li>
 Prior experience in defining and implementing Customer Success segmentation or scaling models is a plus
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, GCP) and experience driving Zero Trust security principles.
 </li>
 </ul>
 
 
</div>

Manager of Customer Success

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