operations manager

executive - operations (travel industry) Jobs in Cairo Egypt

executive - operations (travel industry)

operations team leader Jobs in Cairo Egypt

operations team leader

people operations officer Jobs in Cairo Egypt

people operations officer

sales operations executive Jobs in Cairo Egypt

sales operations executive

operations executive

Informa Markets

<div>
 
 Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
 
 
 
 
 We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
 
 
 
 
 
 
 Reports to:
 
 Operations Manager
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 Working with the whole Operations team, the Operations Executive is responsible for providing general support to Operations in the planning and executing their allocated physical, digital and hybrid events throughout the year along with supporting the team where required onsite at the events themselves.
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 Operational Duties
 
 
 
 
 <ul>
 <li>
 Ensure all preferred suppliers, venues and Show teams are kept fully up to date with show information, e.g. floorplans and exhibitor lists to an agreed frequency schedule.
 </li>
 <li>
 Organise, produce and maintain content for exhibitor manuals, collate relevant order forms, or web links from suppliers and venues.
 </li>
 <li>
 Sending out timely &lsquo;deadline form reminders&rsquo; to exhibitors and / or working closely with Customer Service team in creating the Exhibitor newsletter content.
 </li>
 <li>
 Schedule collection and delivery of all freight and equipment to / from the office to the various venues for shows.
 </li>
 <li>
 Manage all pre-show packing, research and ordering of equipment and services such as radios, stationary, wristbands, PPE, as well as onsite welfare for the show teams &amp; official contractors.
 </li>
 <li>
 Under the guidance of senior team members produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks incl. safety information etc.
 </li>
 <li>
 Support the Digital Operations team with the delivery of Digital events, webinars and conferences when allocated.
 </li>
 <li>
 Implementation of operational sponsorship deliverables and content collection
 </li>
 <li>
 Create and issue PO&rsquo;s upon request and update budget &amp; invoice trackers accordingly.
 </li>
 <li>
 Participate at events (digital and physical onsite) where requested, performing ad hoc duties as instructed by senior team members such as setting up office(s).
 </li>
 <li>
 Assist with post-event reporting and analysis through collation and recording of requested data.
 </li>
 <li>
 Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable.
 </li>
 </ul>
 
 
 General team support &amp; additional areas of responsibility
 
 
 
 
 <ul>
 <li>
 Attendance at any required meetings, minute &amp; action taking for distribution.
 </li>
 <li>
 Arrange travel and accommodation bookings when requested, in line with set Operations budget.
 </li>
 <li>
 Manage expenses and invoice payments where applicable.
 </li>
 <li>
 Create and maintain show specific project plans in the agreed format for review &amp; sign off by individual Operations Managers on an event by event basis.
 </li>
 <li>
 Arrange internal Operations Team events and training at the request of Senior Management.
 </li>
 <li>
 Action stationery and IT orders for the Operations Team.
 </li>
 <li>
 Ensure all allocated operational tasks are carried out on a timely basis according to individual project plans and within deadlines.
 </li>
 <li>
 Ensuring you are working within the company&rsquo;s H&amp;S, Security &amp; Sustainability guidelines at all times.
 </li>
 <li>
 Assisting with the implementation of internal and external Service Level Agreements.
 </li>
 <li>
 Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Qualities needed for the role:
 
 
 
 
 <ul>
 <li>
 Able to demonstrate a proactive approach and take initiative, anticipating needs.
 </li>
 <li>
 Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks at the same time.
 </li>
 <li>
 Excellent interpersonal, oral and written skills in English with additional languages highly beneficial.
 </li>
 <li>
 IT confident and able to work with various systems; including, but not limited to, excellent Outlook, Word, Excel, PowerPoint skills.
 </li>
 <li>
 Ability and willingness to travel to events as required.
 </li>
 </ul>
 
 
 Desired experience:
 
 
 
 
 <ul>
 <li>
 6-12 months experience at Operations Executive level within the event management industry.
 </li>
 <li>
 Working knowledge and/or understanding of the exhibition industry, venues and contractors.
 </li>
 <li>
 Ability and willingness to work additional hours if required to deliver an event.
 </li>
 <li>
 Bonus: Experience with digital platforms such as Swapcard, On24, MS Teams Live and/or Zoom.
 </li>
 </ul>
 
 
 Qualities needed for culture fit
 
 
 
 
 <ul>
 <li>
 Professional customer focused attitude; ability to stay calm and patient under pressure.
 </li>
 <li>
 Forward thinking, flexible and able to trouble shoot.
 </li>
 <li>
 Positive attitude, Confident team player with a creative and innovative approach.
 </li>
 <li>
 Strong attention to detail.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
 
 
 
 
 Our benefits include:
 
 
 
 <ul>
 <li>
 
 Great community:
 
 a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
 </li>
 <li>
 
 Broader impact:
 
 take up to four days per year to volunteer, with charity match funding available too
 </li>
 <li>
 
 Career opportunity:
 
 the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves
 </li>
 <li>
 
 Time out:
 
 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
 </li>
 <li>
 A comprehensive company funded private medical insurance with international coverage
 </li>
 <li>
 A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
 </li>
 <li>
 Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
 </li>
 <li>
 Recognition for great work, with global awards and kudos programmes
 </li>
 <li>
 As an international company, the chance to collaborate with teams around the world
 </li>
 </ul>
 
 We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
 
 
 
 
 If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
 
 
 
 
 See how Informa handles your personal data when you apply for a job here.
 
 
 
</div>

Operations Executive

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Operations Executive, you will support and enable revenue teams to sell better, faster, and more efficiently through planning and analysis. You will also be an excellent coordinator with exceptional communication skills.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Track sales funnels and operational business drivers to provide regular insights into business;
 </li>
 <li>
 Responsible for leads management processes for direct sales channels by ensuring the quality of leads and the assignment process and exploring new ways of generating leads;
 </li>
 <li>
 Ensure the sustainability of Dubizzle EG payment channels, in addition to exploring new payment channels;
 </li>
 <li>
 Manage couriers by handling daily shipments, invoicing and tracking the pipeline of old shipments;
 </li>
 <li>
 Responsible for self-serve management, including daily figures reporting, monthly closing and finance closing;
 </li>
 <li>
 Responsible for account management tasks, including topping up B2C and self-serve accounts with a balance on a daily basis;
 </li>
 <li>
 Provide monthly reporting on revenue and sales figures, in addition to keeping an eye on paying clients' performance, including acquired clients through sales channels, and users acquired organically online while owning accounts management lifecycle;
 </li>
 <li>
 Supporting the sales team through operational excellence
 </li>
 <li>
 Improving sales productivity, maintaining accurate reporting, managing sales data and tools
 </li>
 <li>
 Ensuring smooth execution of sales processes
 </li>
 <li>
 Oversee all aspects of the operational activities that vary depending on size scope and require flexibility management solutions using planning, monitoring and controlling processes;
 </li>
 <li>
 Contribute to continuous improvement activities &amp; find solutions and alternatives for operational obstacles;
 </li>
 <li>
 Ensure that CRM applications are updated and have all needed dashboards;
 </li>
 <li>
 Liaise with CRM product experts to fix/enhance system flows;
 </li>
 <li>
 Track and enhance the productivity of sales channels
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in relevant field
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in a similar field;
 </li>
 <li>
 Administration &amp; sales coordination experience is a plus
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Working knowledge of MS Office
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent interpersonal and problem-solving skills;
 </li>
 <li>
 Excellent communication skills;
 </li>
 <li>
 Creative thinking skills;
 </li>
 <li>
 Strong project management skills
 
 
 
 </li>
 </ul>
 
 Traits
 
 
 
 <ul>
 <li>
 Data-driven decision-making mentality;
 </li>
 <li>
 Sound business judgment through strong analytical thinking;
 </li>
 <li>
 Roll up your sleeves and get into the detail approach;
 </li>
 <li>
 Ability to take initiative and prioritise in a constantly changing work environment
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Operations Executive

Amazon

<div>
 
 Description
 
 
 
 Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon&rsquo;s Ultra Fast Grocery (UFG) team is looking for a detail-oriented and execution-focused Packaging Executive to support packaging operations across our growing network of stores. In this role, you will be responsible for ensuring daily packaging readiness across sites, managing inventory of consumables, and coordinating with vendors and store teams to drive seamless replenishment. You will play a critical role in enabling consistent and customer-centric packaging experiences that support speed, quality, and operational excellence. This is your chance to make an impact at the ground level as we scale our presence across the region. Join us and help redefine how Amazon delivers groceries &ndash; faster and smarter.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Setup of robust planning processes to ensure business continuity
 </li>
 <li>
 Raising of purchase orders for packaging replenishment orders
 </li>
 <li>
 Maintaining inventory records of packaging and shipping supplies on store level
 </li>
 <li>
 Establish SOPs and mechanisms for packaging testing and trials
 </li>
 <li>
 Lead weekly packaging call with procurement and finance
 </li>
 <li>
 Lead packaging charter
 </li>
 <li>
 Innovate and explore opportunities in continuous improvement of packaging methods, quality and cost
 </li>
 <li>
 Establish strong relationship with external vendors
 
 
 </li>
 </ul>
 A day in the life
 
 
 
 Preferred Requirements
 
 
 
 Packaging related experience
 
 
 Experience building processes and project management
 
 
 Ability to drive automation
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
 </li>
 <li>
 Bachelors degree
 </li>
 <li>
 1-2 years of working experience
 </li>
 <li>
 Strong Analytical and organizational skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Packaging related experience
 </li>
 <li>
 Experience building processes and project management
 </li>
 <li>
 Ability to drive automation
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3108138
</div>

Packaging Executive, Amazon Now

Al-Mansour Automotive

<div>
 
 
 Cadillac &ndash; Customer Experience &amp; Network Executive
 
 
 
 
 
 
 The
 
 Customer Experience &amp; Network Executive
 
 supports the execution of customer-centric initiatives across the Cadillac network by contributing to marketing insights, brand storytelling, and operational excellence. The role focuses on supporting a seamless, premium customer experience across all touchpoints while assisting in dealer performance and customer loyalty initiatives.
 
 
 This position combines
 
 hands-on execution
 
 ,
 
 data-driven support
 
 , and
 
 cross-functional coordination
 
 to contribute to customer experience programs, CRM operations, and training activities for both sales and aftersales teams.
 
 
 The executive will support the
 
 monitoring and follow-up of customer experience and CRM processes
 
 , assisting in reviewing the end-to-end customer journey from both customer and dealership perspectives. This includes contributing to the review of key interaction points such as initial inquiries, marketing communications, showroom and digital experiences, and after-sales support and retention activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Customer Experience Execution:
 
 Support the implementation of customer experience initiatives to improve satisfaction and loyalty across all customer touchpoints.
 </li>
 <li>
 
 Network Support:
 
 Assist in monitoring dealership compliance with brand standards to ensure consistent delivery of premium customer experience.
 </li>
 <li>
 
 Network Expansion Support:
 
 Support activities related to distribution network expansion in line with the overall growth plan.
 </li>
 <li>
 
 Dealer Coordination:
 
 Coordinate with dealership teams and the Training Academy on training activities, support requests, and performance follow-up.
 </li>
 <li>
 
 CRM Support:
 
 Assist in operating CRM systems, tracking customer data, and supporting engagement and retention initiatives.
 </li>
 <li>
 
 Performance Tracking:
 
 Support the analysis of customer feedback, satisfaction scores, and network KPIs to identify improvement areas.
 </li>
 <li>
 
 Call Center Follow-up:
 
 Assist in monitoring call center performance and follow up on action items with relevant stakeholders.
 </li>
 <li>
 
 Brand Alignment:
 
 Ensure customer-facing activities are aligned with Cadillac brand values and premium positioning.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Support coordination with marketing teams to integrate customer insights into campaigns, service design, and content.
 </li>
 <li>
 
 Online-to-Offline Journey:
 
 Support maintaining a seamless Online-to-Offline customer journey across all customer touchpoints.
 </li>
 <li>
 
 Digital Support:
 
 Assist in customer-facing digital initiatives including website, app, showroom, and workshop systems.
 </li>
 <li>
 
 Omnichannel Support:
 
 Contribute to omnichannel customer journey governance and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in customer experience, marketing, CRM, customer operations, or a related field.
 </li>
 <li>
 Basic understanding of
 
 customer journey mapping, brand positioning, and CRM tools
 
 .
 </li>
 <li>
 Proven Experience to:
 </li>
 <li>
 Digital and offline marketing campaigns
 </li>
 <li>
 Customer data tracking and reporting
 </li>
 <li>
 Customer feedback analysis and NPS tracking
 </li>
 <li>
 Content coordination and brand messaging
 </li>
 <li>
 Basic analytics tools such as Google Analytics, Power BI, or similar
 </li>
 <li>
 Strong coordination and communication skills.
 </li>
 <li>
 Ability to work cross-functionally with sales, service, marketing, and operations teams.
 </li>
 </ul>
 
 
</div>

Cadillac – Customer Experience & Network Executive

Aqarmap Egypt

<div>
 
 Key Responsibilities
 
 
 
 Manage day-to-day communication and relationships with assigned clients.
 
 
 Understand clients&rsquo; business needs and provide tailored solutions to achieve their goals.
 
 
 Coordinate with internal teams (sales, marketing, operations, etc.) to ensure smooth project delivery.
 
 
 Prepare proposals, quotations, and reports to support business decisions.
 
 
 Monitor account performance, identify upselling opportunities, and maintain client satisfaction.
 
 
 Handle client inquiries and resolve issues promptly and professionally.
 
 
 Contribute to achieving monthly and quarterly account targets.
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Marketing, or any related field.
 
 
 1-2 years of experience as an Account Manager, Sales Executive, or in a client-facing role.
 
 
 Strong interpersonal, negotiation, and presentation skills.
 
 
 Excellent command of English and Arabic.
 
 
 Proficiency in MS Office and CRM tools.
 
 
 
 Work Conditions
 
 
 
 Location: Nasr City, Cairo
 
 
 Working Hours: Full-time
 
 
 Type: On-site
</div>

Junior Account Manager

TBO.COM

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships.
 </li>
 <li>
 We stand by our eco system of suppliers and buyers to service the end customer
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveler in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
 </li>
 <li>
 Challenge Yourself to do something path breaking.
 </li>
 <li>
 Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic: travel space is likely to see significant growth.
 </li>
 <li>
 Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 <ul>
 <li>
 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
 </li>
 <li>
 Manage and resolve issues and complaints with high quality resolution.
 </li>
 <li>
 Document and classify customer interactions and issues accurately in the appropriate systems.
 </li>
 <li>
 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
 </li>
 <li>
 Report on emerging and recurring issues promptly
 </li>
 <li>
 Adhere to internal processes and policies when interacting with customers.
 </li>
 <li>
 Maintain a positive, empathetic, and professional attitude in all customer interactions.
 </li>
 <li>
 Triage case escalations and engage with our partner on phone and email.
 </li>
 <li>
 Provide high quality resolution and service recovery.
 </li>
 <li>
 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
 </li>
 <li>
 Document case details accurately and track issues promptly
 </li>
 <li>
 Keep customers and stakeholders updated on case progress.
 </li>
 <li>
 Build firm knowledge on product, processes, and policies.
 </li>
 <li>
 Participate in VOC&rsquo;s and provide feedback on customer experience.
 </li>
 <li>
 Share information and knowledge with team members through clear documentation and reports
 </li>
 <li>
 Contribute actively to meetings and discussions to improve operation efficiency.
 </li>
 </ul>
 
 
 
 
 
 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Have at least 2 years of experience in hotel operations support
 </li>
 <li>
 Resolve conflicts and manage negotiations with tact and diplomacy.
 </li>
 <li>
 Manage time efficiently to deal with multiple type of tasks.
 </li>
 <li>
 Resourceful and thrive on challenges.
 </li>
 <li>
 Self-starter and comfortable with ambiguity
 </li>
 <li>
 Work proactively with manager to meet targets and goals.
 </li>
 <li>
 Able to work shifts that span weekends and public holidays.
 </li>
 </ul>
</div>

Executive - Operations (Travel Industry)

Canonical

<div>
 Canonical is hiring exceptional Revenue Operations leaders and experienced analysts to grow and manage our global direct, alliance, channel partner and online sales. Our Revenue Operations teams analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.
 
 
 You will partner with Canonical's executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires leadership, initiative and an analytical approach, a keen eye for detail and the ability to drive continuous improvements in processes, systems, governance and data quality. People that thrive in these roles are proactive problem solvers who are passionate about the opportunity to partner with sales leadership, our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and the opportunity to design and drive programs in support of Canonical's continued success.
 
 
 
 Location:
 
 
 These roles will be based remotely in the EMEA region.
 
 
 
 The role entails
 
 
 <ul>
 <li>
 Delivering precise, scalable revenue operations for business through direct, indirect or online channels
 </li>
 <li>
 Leading and developing a team of revenue operations analysts in developing policies, driving processes and providing daily operational support and enablement to sales teams and partners
 </li>
 <li>
 Driving Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
 </li>
 <li>
 Instrumenting, measuring and improving policies and processes across teams covering the entire revenue operations spectrum
 </li>
 <li>
 Delivering metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals.
 </li>
 <li>
 Using data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews.
 </li>
 <li>
 Overseeing our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
 </li>
 <li>
 Leading the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
 </li>
 <li>
 Driving data quality, through order processing, new hire training, process documentation, reporting and data cleansing
 </li>
 <li>
 Leading and enhancing our commercial review process for evaluating and steering sales and alliance opportunities
 </li>
 <li>
 Owning the commission plan and leading the process for setting goals, evaluating and paying against that plan
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Experience operating in a leadership Revenue Operations role, driving effectiveness of direct, channel and alliance partnerships
 </li>
 <li>
 Data-driven and analytical approach with a high attention to detail
 </li>
 <li>
 Track record of providing insight through robust CRM and other Revenue Operations technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
 </li>
 <li>
 An energetic, thoughtful, systematic approach, a problem solver with skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
 </li>
 <li>
 Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
 </li>
 <li>
 Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
 </li>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path
 </li>
 <li>
 Strong communication, interpersonal, negotiation and influencing skills
 </li>
 <li>
 Professional written and spoken English with excellent presentation skills
 </li>
 <li>
 Ability to travel internationally up to four times a year for company events up to two weeks long
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 <ul>
 <li>
 Experience gained within a similar, technology subscription-based business
 </li>
 <li>
 Deep understanding of working in a global, multicultural organization including driving a team based remotely in multiple time zones
 </li>
 <li>
 Experience in mentoring and coaching team members on technical and soft skills, directly contributing to their professional development and performance improvement.
 
 
 </li>
 </ul>
 What Canonical offers
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
 
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Sales Operations Analyst

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