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HSBC

<p></p><div><p><b>Operations Associate - Global Payments Services (Kuwaiti National Role)</b></p><p></p><p><br>
Some careers shine brighter than others</p><p><br>
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential.</p><p></p><p><br>
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.</p><p><br>
We are seeking an ambitious individual to join the Global Payments Services Operations team in Kuwait as a Operations Associate to support the growing business and achieve divisional targets.</p><p></p><p><b><br>
In this role, key responsibilities is as below:-</b></p><p></p><ul><li><br>
Understand the regulatory environment we operate within, including the significant market-wide change programmes.</li><li>Support the implementation of TOMs within country.</li><li>Support the Manager, Operations to deliver the annual business plan in line with Global Business demand.</li><li>Support the Manager, Operations for establishing Payments Operations goals in Production Quality, Service Quality, Financial Performance, and Operational Risk that meet Payments &amp; Wholesale Operations targets.</li><li>Support the Manager, Operations for ensuring global change programmes that impact Payments Operations and ensure they are fully supported, and any implications are fully understood.</li><li>Support the Manager, Operations for the implementation of initiatives across Payments Operations as appropriate, liaising with resources from the Business and Change Delivery as necessary. Function as the key interface between Operations and Lines of Businesses in country. Partner closely with the Global/Regional Operations team to deliver a best-in-class proposition to business partners.</li><li>Actively identify and realize quality and timeliness improvements through automation, elimination, and standardization to deliver cost efficient, high quality and scalable services to business partners.</li><li>Implement Operations strategy, by migrating work to the most appropriate, cost-effective location to leverage cost and efficiency benefits of Operations global capabilities. This can include outsourcing of work to a third party.</li><li>Drive up customer advocacy through excellent customer relationships with the business/function heads.</li><li>Ensure SLAs are agreed and then achieved or exceeded.</li><li>Deliver key projects, in line with Operations global model.</li><li>Effective management of contracts with third party suppliers</li><li>Have excellent working relationships with Country / Operational Risk, DBS stakeholders, Group Internal Audit and External Auditors / Local regulators</li><li>Be responsible for identifying and commissioning opportunities to improve Service Quality across Payments &amp; Wholesale Operations.</li><li>Establish proactive partnerships with other key stakeholders, including, but not exclusively Risk, Transformation, and Technology to support service and product development initiatives.</li><li>Ensure operational control and risk management by actively overseeing implementation of policies, procedures and regulatory requirements that include business continuity, operational risk, information security, and compliance requirements.</li><li>Support the Operations Manager with the execution of Payments Operations annual control monitoring plans.</li></ul><p></p><p><b><br>
To be successful in the role, you should meet the following requirements:</b></p><p></p><ul><li><br>
Excellent knowledge of Payment Operations, including products, services, systems &amp; processes.</li><li>Excellent knowledge of Payment Remittance, Investigations, Screening, Charges Unit,</li><li>Excellent understanding of Payment Systems within Kuwait</li><li>Good understanding of operational risk and controls</li><li>Proven problem-solving skills with ability to consider alternative and lateral solutions.</li><li>Able to communicate clearly and succinctly with senior stakeholders.</li><li>Ability to prioritize and work independently under pressure within a team environment.</li><li>Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.</li><li>Good interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate.</li><li>Bachelor&rsquo;s degree is a must</li></ul><p></p><p><br>
You&rsquo;ll achieve more at HSBC.</p><p><br>
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br>
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</p></div><p></p>

Operations Associate - Global Payments Services (Kuwaiti National Role)

OTIS

<div><p><b>Date Posted:
</b></p>2026-07-09
<p><b>Country:
</b></p>Kuwait
<p><b>Location:
</b></p>KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab
<h2 class="jobSectionHeader"><b>Job Purpose
</b></h2><p>The role holder supports Service Operations by coordinating field support activities, maintaining operational records, preparing reports and dashboards, supporting process governance, and ensuring timely follow-up of operational activities. The role works closely with field teams, supervisors, customers, and internal stakeholders to improve operational efficiency and service performance.
</p><h2 class="jobSectionHeader"><b>Key Responsibilities
</b></h2><h3 class="jobSectionHeader"><b>Core Responsibilities
</b></h3><ul><li>Support field operations through coordination, follow-up, and process administration.
</li><li>Maintain operational trackers, records, and documentation.
</li><li>Prepare and distribute operational reports, KPI reports, dashboards, and management updates.
</li><li>Support customer communication requirements, appointments, and reporting activities.
</li><li>Monitor pending actions, operational KPIs, and business processes to support timely completion.
</li><li>Support timesheet validation, compliance monitoring, and reporting activities.
</li><li>Coordinate with supervisors, finance, sales, and field teams to support operational requirements.
</li><li>Maintain data accuracy and support system updates.
</li><li>Participate in process improvement, reporting enhancement, and automation initiatives.
</li><li>Support regional projects related to service operations, reporting, governance, and continuous improvement.
</li></ul><h3 class="jobSectionHeader"><b>Self-Management
</b></h3><ul><li>Work with the reporting manager to establish and achieve performance objectives.
</li><li>Identify development needs and participate in relevant training opportunities.
</li><li>Maintain a high level of professionalism, accountability, and customer focus.
</li><li>Keep abreast of business processes, technologies, and best practices.
</li></ul><h2 class="jobSectionHeader"><b>Minimum Qualifications, Experience and Skills
</b></h2><h3 class="jobSectionHeader"><b>Minimum Qualification
</b></h3><ul><li>Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field.
</li></ul><h3 class="jobSectionHeader"><b>Years of Experience
</b></h3><ul><li>Minimum 3&ndash;5 years of experience in operations support, service coordination, reporting, administration, or related functions.
</li></ul><h3 class="jobSectionHeader"><b>Skills &amp; Experience
</b></h3><ul><li>Experience supporting service or field operations and coordinating with multiple stakeholders.
</li><li>Experience in reporting, KPI tracking, dashboard preparation, and process coordination.
</li><li>Strong Microsoft Excel skills; Power BI knowledge is preferred.
</li><li>Strong analytical, communication, and stakeholder management skills.
</li><li>Ability to manage multiple priorities and work independently in a fast-paced environment.
</li><li>Experience with operational systems, digital tools, and reporting platforms is an advantage.
</li></ul><h3 class="jobSectionHeader"><b>Language Skills
</b></h3><ul><li>Fluent written and spoken English.
</li><li>Arabic is an advantage..
</li></ul><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
</p><p></p><p>Otis is the world&rsquo;s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
</p><p></p><p>You may recognize our products in some of the world&rsquo;s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
</p><p></p><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You&rsquo;ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you&rsquo;ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
</p><p></p><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
</p><p></p><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people &ndash; passengers, customers, and colleagues &ndash; at the center of everything we do. We are guided by our values that we call our Three Absolutes &ndash; prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .
</p><p></p><p>Become a part of the Otis team and help us #Buildwhatsnext!
</p><div><div><p><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></p></div></div></div><p></p>

Service Field Support Specialist

<div><p><b>Title:</b></p>
AFCAP V: UAE SWA Transient Aircraft Services: Alternate Site Manager (Secret Clearance)<p></p><div><p><b>
Belong, Connect, Grow</b><b>, with</b><b> </b><b>KBR!</b></p></div><p></p><div><p><b><br>
Program Summary</b></p></div><div><p>
KBR, through the AFCAP V Program, assists the U.S. Air Force by offering Southwest Asia Transient Aircraft Services (SWA TAS). These services facilitate essential aircraft arrivals and departures services for United States and Coalition Forces. Alongside SWA Transient Aircraft Services, KBR delivers Engineering Support, NTV Leasing, LAMS, Power Production, BOS-I, and a range of quality-of-life solutions that help sustain base operations.</p></div><p></p><div><p><b>
Job Summary</b></p></div><div><p>
The Alternate Site Manager (ASM) is responsible for supporting the day-to-day management, coordination, and performance of all Transient Aircraft Services (TAS) operations at an assigned installation within the Southwest Asia Area of Responsibility (AOR). Reporting directly to the Site Manager, the ASM ensures aircraft servicing operations are executed safely, efficiently, and in full compliance with the Performance Work Statement (PWS), contractual requirements, applicable Technical Orders, airfield safety standards, and U.S. Government/U.S. Air Force directives.</p></div><div><p>
This position provides leadership across all flight line operations, including aircraft arrival, marshaling, parking, servicing, turn-around, and departure activities, while assisting in the supervision of all assigned personnel supporting TAS operations. The ASM serves as the designated authority in the absence of the Site Manager and is accountable for maintaining operational continuity, coordinating with Government stakeholders, and ensuring consistent performance in a high-tempo, 24/7/365 austere environment.</p></div><p></p><div><p><b>
Roles and Responsibilities</b></p></div><div><div><ul><li><p>
Maintain a ZERO Harm workplace by enforcing strict adherence to flight line safety standards, FOD prevention programs, and tool control procedures at all times.</p></li></ul></div><div><ul><li><p>
Ensure full compliance with Environmental, Safety, and Quality Assurance requirements; support documentation, reporting, and enforcement across TAS operations.</p></li></ul></div><div><ul><li><p>
Assist in the daily oversight of TAS operations, including aircraft arrival, marshaling, parking, servicing, turn-around, and departure activities to ensure PWS performance objectives are met.</p></li></ul></div><div><ul><li><p>
Lead, supervise, and mentor assigned personnel during shifts; reinforce operational discipline, safety standards, and quality execution.</p></li></ul></div><div><ul><li><p>
Serve as the acting Site Manager in the absence of the Site Manager, maintaining full authority over daily operations and decision-making.</p></li></ul></div><div><ul><li><p>
Coordinate daily tasking and priorities; assign work, monitor execution, and resolve operational challenges impacting aircraft flow and mission execution.</p></li></ul></div><div><ul><li><p>
Schedule personnel (shifts, rotations, coverage) to maintain required 24/7/365 service levels, including surge and contingency operations.</p></li></ul></div><div><ul><li><p>
Inspect and audit in-process and completed work to verify compliance with PWS requirements, Technical Orders, and airfield procedures; implement corrective actions as required.</p></li></ul></div><div><ul><li><p>
Oversee execution of aircraft ground handling and servicing operations to ensure safety, efficiency, and compliance with applicable standards.</p></li></ul></div><div><ul><li><p>
Monitor performance trends, identify operational risks, and assist in implementing corrective actions to sustain mission readiness.</p></li></ul></div><div><ul><li><p>
Maintain effective coordination with Government stakeholders (COR, ACO, Airfield Management, Maintenance Operations Center (MOC), and other mission partners).</p></li></ul></div><div><ul><li><p>
Ensure accurate documentation, reporting, and records management, including staffing updates, performance metrics, and operational deliverables.</p></li></ul></div><div><ul><li><p>
Maintain accountability of on-site equipment, vehicles, and tools; ensure proper use, maintenance, and documentation.</p></li></ul></div><div><ul><li><p>
Support training, qualification, and readiness of personnel; ensure all team members meet required certifications and standards.</p></li></ul></div><div><ul><li><p>
Assist with transition, mobilization, and demobilization activities to maintain continuity of operations.</p></li></ul></div><div><ul><li><p>
Plan, organize, and prioritize multiple competing requirements in a dynamic, austere environment while maintaining mission focus.</p></li></ul></div><div><ul><li><p>
Perform additional duties and special projects as assigned by the Site Manager.</p></li></ul></div></div><p></p><div><p><b><br>
Basic Qualifications</b></p></div><div><div><ul><li><p>
U.S. National (USN) with an active Secret Security Clearance</p></li></ul></div><div><ul><li><p>
Minimum 6 years of experience in aviation operations, aircraft maintenance, or Transient Aircraft Services</p></li></ul></div><div><ul><li><p>
Demonstrated experience in flight line operations and aircraft servicing</p></li><li><p>
Prior experience in a supervisory or leadership role</p></li></ul></div><p></p><div><p><b>
Strong knowledge of:</b></p></div><div><ul><li><p>
Aircraft ground handling and servicing procedures</p></li></ul></div><div><ul><li><p>
Airfield safety requirements and flight line operations</p></li></ul></div><div><ul><li><p>
Applicable Technical Orders and maintenance practices</p></li></ul></div></div><p></p><div><p><b>
Preferred Qualifications</b></p></div><div><div><ul><li><p>
Prior experience managing TAS operations at locations such as:</p></li></ul></div><div><ul><li><p>
Prince Sultan Air Base</p></li></ul></div><div><ul><li><p>
Al Udeid Air Base</p></li></ul></div><div><ul><li><p>
Al Dhafra Air Base</p></li></ul></div><div><ul><li><p>
Ali Al Salem Air Base</p></li></ul></div><div><ul><li><p>
Muwaffaq Salti Air Base</p></li></ul></div><div><ul><li><p>
Prior experience supporting U.S. Air Force TAS operations</p></li></ul></div><p></p><div><p><b><br>
K</b><b>BR Benefits</b></p></div><div><p>
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&amp;D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.</p></div></div></div><p></p>

AFCAP V: UAE SWA Transient Aircraft Services: Alternate Site Manager (Secret Clearance)

Linked4HR

<div>
 <p>
  We are seeking a
  <strong>
   Well Control &ndash; BOP Technician Maintenance Manager
  </strong>
  with deep drilling land rigs experience for our client in Kuwait.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview:
  </strong>
  The Well Control &ndash; BOP Technician Maintenance Manager will lead the maintenance, inspection, testing, and reliability of Blowout Preventer (BOP) systems and associated well control equipment for deep drilling land rig operations in Kuwait.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   BOP &amp; Well Control Equipment:
  </strong>
 </p>
 <ul>
  <li>
   Lead all maintenance, repair, inspection, testing, and certification activities for BOP systems and well control equipment.
  </li>
  <li>
   Ensure BOP stacks, choke manifolds, accumulator units, hydraulic control systems, and associated equipment remain fully operational.
  </li>
  <li>
   Plan and execute preventive and predictive maintenance programs.
  </li>
  <li>
   Coordinate BOP pressure testing and function testing in accordance with company and regulatory requirements.
  </li>
  <li>
   Troubleshoot mechanical, hydraulic, pneumatic, and electrical failures.
  </li>
  <li>
   Ensure OEM maintenance recommendations are implemented.
  </li>
 </ul>
 <p>
  <strong>
   Maintenance Management:
  </strong>
 </p>
 <ul>
  <li>
   Develop annual and quarterly maintenance strategies for drilling equipment.
  </li>
  <li>
   Manage maintenance planning using CMMS.
  </li>
  <li>
   Optimize equipment reliability and minimize non-productive time (NPT).
  </li>
  <li>
   Manage spare parts inventory and critical equipment availability.
  </li>
  <li>
   Lead root cause failure analysis (RCFA) and corrective action implementation.
  </li>
  <li>
   Control maintenance budgets and contractor performance.
  </li>
 </ul>
 <p>
  <strong>
   Compliance &amp; Safety:
  </strong>
 </p>
 <ul>
  <li>
   Ensure compliance with company HSE standards and applicable regional regulations.
  </li>
  <li>
   Promote a strong well control and process safety culture.
  </li>
  <li>
   Maintain complete maintenance and certification records.
  </li>
  <li>
   Participate in audits, rig inspections, and incident investigations.
  </li>
  <li>
   Ensure emergency response readiness for well control equipment.
  </li>
 </ul>
 <p>
  <strong>
   Leadership:
  </strong>
 </p>
 <ul>
  <li>
   Supervise BOP technicians, mechanics, and maintenance personnel.
  </li>
  <li>
   Mentor and develop technical competency within the maintenance team.
  </li>
  <li>
   Coordinate with Rig Managers, Toolpushers, Drilling Superintendents, OEMs, and third-party service providers.
  </li>
  <li>
   Foster effective collaboration within multicultural work environments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree or Technical Diploma in Mechanical, Electrical, Mechatronics, or Petroleum Engineering.
  </li>
  <li>
   Experience of 8+years of drilling equipment maintenance and BOP maintenance experience.
  </li>
  <li>
   Minimum 5 years in a maintenance leadership or management role.
  </li>
  <li>
   Extensive experience supporting deep drilling land rigs (3000HP, HPHT and high-capacity drilling operations).
  </li>
  <li>
   Demonstrated success leading maintenance teams in multicultural Middle East operations.
  </li>
  <li>
   Strong working knowledge of international drilling standards and OEM maintenance practices.
  </li>
  <li>
   Excellent understanding of well control equipment reliability and operational risk management.
  </li>
  <li>
   Ability to minimize downtime while maintaining the highest safety standards.
  </li>
  <li>
   Strong communication skills in English.
  </li>
  <li>
   Current well control certification (e.g., IWCF or IADC WellSharp).
  </li>
  <li>
   Strong knowledge of OEM BOP systems and control equipment.
  </li>
  <li>
   Experience using computerized maintenance management systems (CMMS).
  </li>
  <li>
   Candidates from Canada, United States, Europe, Eastern Europe, Australia, China are preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Well Control – BOP Technician Maintenance Manager

Grand Hyatt

<div>
 <strong>
  Organization- Grand Hyatt Kuwait City
  <br/>
  <br/>
 </strong>
 <strong>
  R&eacute;sum&eacute;
  <br/>
  <br/>
 </strong>
 You will be responsible for the efficient running of the department in line with Grand Hyatt Kuwait's strategies and brand standards, whilst meeting colleague, guest and owner expectations.
 <br/>
 <br/>
 The Spa Manager is responsible to provide hands on support and guidance ensuring the spa and wellness offerings and experiences position the spa as a leading luxury wellness destination. You will also be responsible to ensure the discerning guests feel that their every need is anticipated and they have created a long lasting relationship with the spa.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 We are looking for candidates who have experience in a similar role in a 5* luxury hotel and display strong traits in the following areas:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum 3 years&rsquo; experience as a manager in a luxury spa.
  </li>
  <li>
   Strong leadership skills with a proven track record in similar luxury operations
  </li>
  <li>
   Completed an accredited program in massage and beauty therapy.
  </li>
  <li>
   Minimum of 2 years&rsquo; experience of performing massage and beauty treatments at a resort/hotel spa is preferable.
  </li>
  <li>
   Someone with an entrepreneurial mind-set that thrives in fast pace environments and problem solving
  </li>
 </ul>
</div>


Chef de Service : sans informations personnelles

Enshaat Al Sayer

<p><b>Job Summary</b></p><p>The Workshop Supervisor will be responsible for supervising workshop operations related to the maintenance, inspection, repair, and servicing of valves and associated equipment to ensure timely and efficient support for project and operational requirements. Duties include coordinating workshop personnel, planning daily activities, monitoring work quality and progress, managing workshop resources, and maintaining maintenance records. The role requires strong technical knowledge of oil &amp; gas valve maintenance, leadership and coordination skills, effective communication, attention to detail, and the ability to manage workshop operations efficiently.</p><p><b>Qualifications</b></p><ul><li>Diploma, ITI Certificate, or higher qualification in Mechanical Engineering, Mechanical Technology, or a related discipline</li><li>Minimum of 3 years of relevant experience in workshop supervision, valve maintenance, or mechanical workshop operations within the oil &amp; gas industry.</li><li>Proficient in valve inspection, maintenance, repair, testing, workshop planning, work scheduling, and technical documentation</li><li>Strong knowledge of oil &amp; gas valves, mechanical equipment, workshop practices, and maintenance procedures</li><li>Demonstrates strong leadership, communication, organizational, and problem-solving skills, with the ability to supervise workshop personnel and manage daily operations efficiently</li><li>Valid Kuwait Driving License will be considered an advantage</li><li>Must be available in Kuwait with valid transferrable visa</li></ul><p><b>Other Benefits</b></p><ul><li>Transportation / Car</li><li>Accommodation</li></ul><p><b>Job ID: NR5070 Workshop Supervisor</b></p><p><b>How to Apply</b></p><p>Send your updated CV along with the supporting documents to careers@enshaat.com for initial assessment.</p><p>Job Type: Full-time</p><p>Pay: From KD400.000 per month</p><p>Work Location: In person</p>

Workshop Supervisor

ZainTECH

<div>
 The SOC Analyst - Tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH's Managed Security Operations Center (SOC). As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements.
 <br/>
 <br/>
 Responsibilities:
 <br/>
 <br/>
 Security Monitoring &amp; Event Analysis
 <br/>
 <br/>
 <ul>
  <li>
   Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations.
  </li>
  <li>
   Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, Endpoint Detection &amp; Response (EDR) tools, Firewalls, Email security gateways, Web security solutions and Cloud security platforms
  </li>
  <li>
   Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive.
  </li>
  <li>
   Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact.
  </li>
  <li>
   Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation.
   <br/>
   <br/>
  </li>
 </ul>
 Incident Triage &amp; Escalation
 <br/>
 <br/>
 <ul>
  <li>
   Perform first-level analysis and triage of security alerts and events.
  </li>
  <li>
   Create and manage incident tickets within approved incident management platforms.
  </li>
  <li>
   Categorize incidents based on Severity, Impact, Urgency and Threat classification
  </li>
  <li>
   Escalate validated incidents to SOC Analyst - Tier 2 teams in accordance with approved escalation procedures.
  </li>
  <li>
   Ensure escalations include complete and accurate investigation details to support efficient handover and further analysis.
  </li>
  <li>
   Maintain incident tracking and ensure timely updates throughout the incident lifecycle.
   <br/>
   <br/>
  </li>
 </ul>
 SIEM Operations &amp; Security Monitoring
 <br/>
 <br/>
 <ul>
  <li>
   Utilize SIEM platforms to Monitor security events, Review alerts, Execute predefined searches and queries, Support basic investigations
  </li>
  <li>
   Support operational activities including Alert validation, Monitoring dashboard review, Log analysis and Security event correlation
  </li>
  <li>
   Assist with identifying false positives and escalating tuning recommendations where required.
  </li>
  <li>
   Support the overall effectiveness and reliability of monitoring operations.
   <br/>
   <br/>
  </li>
 </ul>
 Documentation &amp; Reporting
 <br/>
 <br/>
 <ul>
  <li>
   Maintain accurate records of investigations, observations, and escalation activities.
  </li>
  <li>
   Document security incidents and monitoring activities in accordance with operational procedures.
  </li>
  <li>
   Participate in shift handovers and ensure continuity of investigations between teams.
  </li>
  <li>
   Support operational reporting and SOC performance metrics activities.
   <br/>
   <br/>
  </li>
 </ul>
 Governance, Compliance &amp; Operational Excellence
 <br/>
 <br/>
 <ul>
  <li>
   Follow approved SOC procedures, playbooks, and operational standards.
  </li>
  <li>
   Ensure compliance with Internal security policies and Customer contractual obligations
  </li>
  <li>
   Handle customer information with strict confidentiality and professionalism.
  </li>
  <li>
   Participate in training, simulation exercises, and continuous improvement initiatives.
  </li>
  <li>
   Maintain awareness of emerging cybersecurity threats and attack techniques.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Our Culture &amp; Code of Conduct:
  <br/>
  <br/>
 </em>
 <em>
  At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do &mdash; from how we work with each other to how we engage with clients and partners globally.
  <br/>
  <br/>
 </em>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1 year of SOC operations experience
  </li>
  <li>
   Familiarity with SIEM consoles, alert triage, and SOC monitoring workflow; willingness to work rotating shifts.
  </li>
  <li>
   Foundational networking and operating-system knowledge is preferable.
  </li>
  <li>
   Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related field.
  </li>
  <li>
   Security +, CEH or any relevant certification preferred
  </li>
 </ul>
</div>


SOC Analyst - Tier 1 (Managed SOC)

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