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operations manager Jobs in Riyadh Saudi Arabia

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أديرا للضيافة | Adeera Hospitality - a PIF Company

<div>
 
 كن جزءًا من أحد المشاريع الفندقية الرائدة في قلب مركز الملك عبدالله المالي (كافد)! حيث يجتمع عمق الضيافة السعودية مع معايير التميّز العالمية. يقدم هذا الفندق الفاخر تجارب ضيافة متكاملة تشمل مطاعم راقية وخدمات مبتكرة، تعكس الطابع العصري لمدينة تنبض بالتطور والطموح.
 
 
 
 
 
 نرحب باستقبال طلبات التوظيف لمختلف الإدارات.
 
 
 للاطلاع على التفاصيل والتقديم، يُرجى زيارة الرابط التالي:
 
 
 https://careers.adeera.com
 
 
 
 
 
 
 
 
 Be part of a landmark addition to the King Abdullah Financial District (KAFD) &mdash; a new luxury hotel at the heart of Riyadh&rsquo;s financial hub. Where authentic Saudi warmth meets global excellence, this hotel stands at the very heart of KAFD.
 
 
 
 
 
 A place alive with Saudi Arabia&rsquo;s progressive energy, through destination dining and curated experiences, capturing the pulse of a district in constant evolution.
 
 
 
 
 
 Available positions are open across all functions.
 
 
 
 
 
 To learn more and to apply please visit the link
 
 
 https://lnkd.in/dvB27XkR
 
 
 
 
 
 
 
 
 Positions:
 
 
 
 
 
 
 Culinary
 
 
 <ul>
 <li>
 Chef de Cuisine
 </li>
 <li>
 Saudi Restaurant Chef de Cuisine
 </li>
 <li>
 Executive Pastry Chef
 </li>
 <li>
 Chef De Partie
 </li>
 <li>
 Culinary Coordinator
 </li>
 <li>
 Executive Sous Chef
 </li>
 <li>
 Head Butcher
 </li>
 <li>
 Sous Chef
 </li>
 <li>
 Saudi Restaurant Sous Chef
 </li>
 </ul>
 
 
 
 
 
 Engineering
 
 
 <ul>
 <li>
 AC Technician
 </li>
 <li>
 Asst. Director of Engineering
 </li>
 <li>
 Boiler / Plant Room Supervisor
 </li>
 <li>
 Duty Engineer
 </li>
 <li>
 Electrician - Technician
 </li>
 <li>
 Engineering Coordinator
 </li>
 <li>
 Engineering Team Leader
 </li>
 <li>
 Kitchen Technician
 </li>
 <li>
 Plumber
 </li>
 </ul>
 
 
 
 
 
 Executive Office
 
 
 <ul>
 <li>
 Health &amp; Safety Manager
 </li>
 <li>
 PA to General Manager
 </li>
 </ul>
 
 
 
 
 
 Finance
 
 
 <ul>
 <li>
 Asst. Director of Finance
 </li>
 <li>
 Payroll Executive
 </li>
 <li>
 Procurement Executive
 </li>
 <li>
 Procurement Manager
 </li>
 </ul>
 
 
 
 
 
 Food &amp; Beverage
 
 
 <ul>
 <li>
 Assistant Director of F&amp;B
 </li>
 <li>
 Executive Lounge &amp; Pool Manager
 </li>
 <li>
 F&amp;B Coordinator
 </li>
 <li>
 Restaurant Manager
 </li>
 <li>
 Saudi Restaurant Manager
 </li>
 <li>
 Banquet Operations Manager
 </li>
 </ul>
 
 
 
 
 
 Information Technology
 
 
 <ul>
 <li>
 IT Specialist
 </li>
 </ul>
 
 
 
 
 
 Rooms
 
 
 <ul>
 <li>
 Chief Concierge
 </li>
 <li>
 Duty Manager
 </li>
 <li>
 Executive Housekeeper
 </li>
 <li>
 Guest Services Manager
 </li>
 <li>
 Housekeeping Manager
 </li>
 <li>
 Housekeeping Order Taker
 </li>
 <li>
 Housekeeping Room Attendant
 </li>
 <li>
 Housekeeping Team Leader
 </li>
 <li>
 Laundry Team Leader
 </li>
 <li>
 Rooms Coordinator
 </li>
 <li>
 Tailor
 </li>
 <li>
 Uniform Room Attendant
 </li>
 </ul>
 
 
 
 
 
 Sales &amp; Marketing
 
 
 <ul>
 <li>
 Assistant Director of Marketing
 </li>
 <li>
 Assistant Director of Sales
 </li>
 <li>
 Director of Events
 </li>
 <li>
 Director of Revenue
 </li>
 <li>
 Events Coordinator
 </li>
 <li>
 Reservations Supervisor
 </li>
 <li>
 Reservations Manager
 </li>
 <li>
 Sales Coordinator
 </li>
 <li>
 Sales Manager
 </li>
 </ul>
 
 
 
 
 
 Security
 
 
 <ul>
 <li>
 Director of Security
 </li>
 <li>
 Security Manager
 </li>
 </ul>
 
 
 
 
 
 Stewarding
 
 
 <ul>
 <li>
 Chief Steward
 </li>
 <li>
 Stewarding Team Leader
 </li>
 </ul>
 
 
 
 
 
 Human Resources
 
 
 <ul>
 <li>
 Learning &amp; Development Coordinator
 </li>
 <li>
 Learning &amp; Development Manager
 </li>
 <li>
 People &amp; Culture Executive
 </li>
 <li>
 Talent Acquisition Manager
 </li>
 </ul>
</div>

Luxury Hotel - KAFD

Salma Alessa Photography

Job Opening &ndash; Operations Manager Location: Riyadh, Saudi ArabiaWe are looking for an experienced and results-driven Operations Manager to oversee daily business operations and ensure efficiency, quality, and compliance across all departments.Key Responsibilities:<ul><li>Manage and supervise day-to-day operations to ensure smooth workflow</li><li>Plan, coordinate, and monitor operational processes and resources</li><li>Develop and implement operational policies and procedures</li><li>Manage staff performance, scheduling, and productivity</li><li>Coordinate with HR, Finance, and other departments</li><li>Ensure compliance with Saudi labor laws, company policies, and safety regulations</li><li>Control operational costs and improve efficiency</li><li>Prepare operational reports and present updates to management</li><li>Handle vendor coordination, logistics, and operational planning</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field</li><li>Minimum 3&ndash;5 years of experience as an Operations Manager (Saudi Arabia experience preferred)</li><li>Strong leadership, problem-solving, and organizational skills</li><li>Knowledge of operations planning, budgeting, and process improvement</li><li>Excellent communication skills in English &amp; Arabic</li><li>Ability to work under pressure and manage multiple priorities</li><li>Must be currently in Saudi Arabia or willing to relocate to Riyadh</li></ul>Job Types: Full-time, PermanentPay: ﷼10.00 - ﷼20.00 per month

Operation Manager

Talent Blueprint FZ LLC

<div>
 
 
 Position
 
 : Operations Manager (Events)
 
 
 
 
 Duration
 
 : 10th Jan - 13th Jan 2026
 
 
 
 
 Location
 
 : Riyadh (Only candidates based in KSA would be considered)
 
 
 
 
 
 We are seeking an experienced Operations Manager to lead the planning, coordination, and delivery of all operational services for a large-scale, high-profile seasonal cultural activation in Saudi Arabia.&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Planning &amp; Coordination
 
 
 
 <ul>
 
 <li>
 
 Lead the development of the Operational &ldquo;Dot Plan,&rdquo; aligned with creative, content, and live programming objectives.
 
 </li>
 
 <li>
 
 Collaborate with cross-functional teams to define key timelines, priorities, and delivery milestones.
 
 </li>
 
 <li>
 
 Oversee the creation of SOPs, DRS, key timings, and all core operational documentation.
 
 </li>
 
 </ul>
 
 
 
 Venue &amp; Site Operations
 
 
 
 <ul>
 
 <li>
 
 Manage front-of-house and back-of-house operations, including HSE, Transport, Ushers &amp; Crowd Services, Ticketing &amp; Access Control, Security, Cleaning, Catering &amp; Waste, and Accreditation.
 
 </li>
 
 <li>
 
 Work closely with venue owners, creative teams, brand partners, and vendors to ensure seamless site operations.
 
 </li>
 
 <li>
 
 Proactively manage schedule changes, content-driven adjustments, and live operational requirements.
 
 </li>
 
 </ul>
 
 
 
 Project Timelines &amp; Delivery
 
 
 
 <ul>
 
 <li>
 
 Create, manage, and maintain the master operations timeline and company roadmap.
 
 </li>
 
 <li>
 
 Track progress against milestones and provide regular updates to senior management and stakeholders.
 
 </li>
 
 </ul>
 
 
 
 Team Leadership
 
 
 
 <ul>
 
 <li>
 
 Lead zone managers and sub-functional managers across all operational disciplines.
 
 </li>
 
 <li>
 
 Build a collaborative, agile, and solution-driven operational team capable of supporting live content and audience experiences.
 
 </li>
 
 </ul>
 
 
 
 Special Events &amp; Broadcast Operations
 
 
 
 <ul>
 
 <li>
 
 Manage coinciding special moments, including VVIP engagements, creator-led activations, and live or recorded broadcast elements.
 
 </li>
 
 <li>
 
 Ensure all operational services meet broadcast, brand, and guest experience standards.
 
 </li>
 
 </ul>
 
 
 
 Documentation &amp; Reporting
 
 
 
 <ul>
 
 <li>
 
 Develop and finalize Operations Plans, SOPs, Event Books, and Daily Run Sheets.
 
 </li>
 
 <li>
 
 Deliver accurate weekly and milestone-based reporting throughout the project lifecycle.
 
 </li>
 
 </ul>
 
 
 
 Stakeholder Collaboration
 
 
 
 <ul>
 
 <li>
 
 Liaise with government stakeholders, local authorities, and regulatory bodies to ensure compliance and alignment.
 
 </li>
 
 <li>
 
 Coordinate closely with internal teams, third-party vendors, and contractors.
 
 </li>
 
 </ul>
 
 
 
 Training &amp; Event Readiness
 
 
 
 <ul>
 
 <li>
 
 Train and manage the immediate operations and production teams.
 
 </li>
 
 <li>
 
 Lead forward planning and implement real-time operational reporting tools during live event days.
 
 </li>
 
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 Ideal Profile
 
 
 
 
 
 <ul>
 
 <li>
 
 Proven experience delivering large-scale cultural, entertainment, or branded live events
 
 </li>
 
 <li>
 
 Strong operational leadership within fast-paced, content-led environments
 
 </li>
 
 <li>
 
 Experience working in Saudi Arabia or the GCC preferred
 
 </li>
 
 <li>
 
 Calm under pressure with excellent stakeholder and team management skills
 
 </li>
 </ul>
</div>

Operations Manager (Events)

Tahaluf

<div>Company Description 
Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF). 
 
Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun. Here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia&rsquo;s B2B and B2C large-scale events scene. 
 
Be part of something BIG with Tahaluf&rsquo;s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector. 
 
Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you&rsquo;ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities. 
Job Description 
We are building awe-inspiring experiences. We are launching award-winning brands. And we are scaling faster than any event organiser in history. Take a leap with Tahaluf, we are offering you the chance to:<ul><li>
Work within a highly dynamic business with the energy and style of a start-up</li><li>
Be part of building a business that is launching new products and events at scale</li><li>
Grab an opportunity to accelerate your career and make a real impact.</li></ul>
What you will do
As our Operations Manager, you are responsible for the professional operational delivery of your allocated events, features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.
Reporting to the Senior/Group Operations Manager, the Operations Manager will, together with the Senior/Group Operations Manager, be responsible for implementing the EMEA Operations objectives.
The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times.
Key responsibilities<ul><li>
Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.</li><li>
Accountability for setting, regular forecasting &amp; achieving operational show budgets for allocated events.</li><li>
Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features &amp; fully undertaking all related tasks.</li><li>
Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.</li><li>
Ensuring all allocated events are working within the company&rsquo;s H&amp;S, Security &amp; Sustainability guidelines at all times</li><li>
Implementation of internal and external Service Level Agreements on all allocated events.</li><li>
Oversee production and delivery of the show exhibitor manual</li><li>
Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.</li><li>
Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.</li><li>
Compile post event reports and KPI analysis</li><li>
In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.</li></ul>
Management<ul><li>
Manage, mentor &amp; develop line reports &amp; others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads &amp; priorities for each team member individually.</li><li>
Setting, monitoring and management of direct reports&rsquo; performance objectives and identifying training needs.</li><li>
Work with colleagues to achieve best practice in terms of operational planning and management.</li></ul>
Compliance / legal / Health &amp; Saftey (H&amp;S) / Sustainability<ul><li>
Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements</li><li>
Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice &amp; continual improvement into all your event planning</li><li>
Collaborate with Informa H&amp;S team to ensure suppliers meet and exceed our H&amp;S requirements.</li><li>
Work with the H&amp;S team on remedial measures where necessary</li><li>
Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives</li></ul> 

Qualifications 
What you will bring<ul><li>
Educated to degree level or equivalent</li><li>
Must have independently and successfully managed operations on multiple large events to a consistently high standard.</li><li>
Experience of managing, supporting &amp; developing multiple line reports simultaneously.</li><li>
You will possess a good working knowledge of the exhibition industry &amp; venues as well as a great working relationship with all official contractors.</li><li>
Effective communication skills &ndash; being able to liaise with Operations team members as well as working with &amp; reporting to Director Level individuals throughout the portfolio(s).</li><li>
Familiarity with good procurement practices</li><li>
Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions.</li><li>
Ability to anticipate problems and/or put contingency plans in place</li><li>
A proven ability to work to tight deadlines, with attention to detail under pressure is a pre requisite.</li><li>
Willingness and ability to travel / work across differing time zones especially within the EMEA region</li><li>
Proven knowledge of exhibition H&amp;S Guidelines and implementation.</li><li>
Computer-literate and proficient in the use of commonly used business software and project management software</li><li>
Effective verbal and written English and Arabic communication skills</li><li>
IOSH Managing Safety Certificate (or equivalent) as a minimum.</li></ul> 
Additional Information 
What you will get<ul><li>
BUPA Medical Insurance for you and your family</li><li>
Annual leave &ndash; 25 days</li><li>
Remote working on Sundays</li><li>
Working anywhere &ndash; 1 month every year</li><li>
Wellbeing Benefits</li><li>
Family visa costs (up to a max of three children)</li><li>
Individual annual flight allowance for expats</li></ul>
International Relocation Package*<ul><li>
Paid flight to Riyadh &ndash; for you and your family (up to a max of three children)</li><li>
60 days of accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000</li><li>
Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs</li><li>
Individual paid flight home and an end-of-service gratuity payment when leaving the company*</li></ul>
Local Relocation Package*<ul><li>
Paid flight to Riyadh &ndash; individual and family (up to a max of three children)</li><li>
30 days accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000</li><li>
Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs</li><li>If eligible</li></ul>
We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.</div>

Operations Manager

<div>
 
 Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia
 
 by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).
 
 
 Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun. Here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia&rsquo;s B2B and B2C large-scale events scene.
 
 
 Be part of something BIG with Tahaluf&rsquo;s series of
 
 record-breaking events
 
 : LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.
 
 
 
 Join our ambitious and highly committed team
 
 , unafraid to push boundaries and disrupt the status quo. From day one, you&rsquo;ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.
 
 
 
 Job Description
 
 
 
 We are building awe-inspiring experiences. We are launching award-winning brands. And we are scaling faster than any event organiser in history. Take a leap with Tahaluf, we are offering you the chance to:
 
 
 <ul>
 <li>
 Work within a highly dynamic business with the energy and style of a start-up
 </li>
 <li>
 Be part of building a business that is launching new products and events at scale
 </li>
 <li>
 Grab an opportunity to accelerate your career and make a real impact.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 As our Operations Manager, you are responsible for the professional operational delivery of your allocated events, features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.
 
 
 Reporting to the Senior/Group Operations Manager, the Operations Manager will, together with the Senior/Group Operations Manager, be responsible for implementing the EMEA Operations objectives.
 
 
 The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times.
 
 
 Key responsibilities
 
 
 <ul>
 <li>
 Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
 </li>
 <li>
 Accountability for setting, regular forecasting &amp; achieving operational show budgets for allocated events.
 </li>
 <li>
 Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features &amp; fully undertaking all related tasks.
 </li>
 <li>
 Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
 </li>
 <li>
 Ensuring all allocated events are working within the company&rsquo;s H&amp;S, Security &amp; Sustainability guidelines at all times
 </li>
 <li>
 Implementation of internal and external Service Level Agreements on all allocated events.
 </li>
 <li>
 Oversee production and delivery of the show exhibitor manual
 </li>
 <li>
 Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
 </li>
 <li>
 Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
 </li>
 <li>
 Compile post event reports and KPI analysis
 </li>
 <li>
 In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
 
 
 </li>
 </ul>
 Management
 
 
 <ul>
 <li>
 Manage, mentor &amp; develop line reports &amp; others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads &amp; priorities for each team member individually.
 </li>
 <li>
 Setting, monitoring and management of direct reports&rsquo; performance objectives and identifying training needs.
 </li>
 <li>
 Work with colleagues to achieve best practice in terms of operational planning and management.
 
 
 </li>
 </ul>
 Compliance / legal / Health &amp; Saftey (H&amp;S) / Sustainability
 
 
 <ul>
 <li>
 Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
 </li>
 <li>
 Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice &amp; continual improvement into all your event planning
 </li>
 <li>
 Collaborate with Informa H&amp;S team to ensure suppliers meet and exceed our H&amp;S requirements.
 </li>
 <li>
 Work with the H&amp;S team on remedial measures where necessary
 </li>
 <li>
 Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What you will bring
 
 
 
 <ul>
 <li>
 Educated to degree level or equivalent
 </li>
 <li>
 Must have independently and successfully managed operations on multiple large events to a consistently high standard.
 </li>
 <li>
 Experience of managing, supporting &amp; developing multiple line reports simultaneously.
 </li>
 <li>
 You will possess a good working knowledge of the exhibition industry &amp; venues as well as a great working relationship with all official contractors.
 </li>
 <li>
 Effective communication skills &ndash; being able to liaise with Operations team members as well as working with &amp; reporting to Director Level individuals throughout the portfolio(s).
 </li>
 <li>
 Familiarity with good procurement practices
 </li>
 <li>
 Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions.
 </li>
 <li>
 Ability to anticipate problems and/or put contingency plans in place
 </li>
 <li>
 A proven ability to work to tight deadlines, with attention to detail under pressure is a pre requisite.
 </li>
 <li>
 Willingness and ability to travel / work across differing time zones especially within the EMEA region
 </li>
 <li>
 Proven knowledge of exhibition H&amp;S Guidelines and implementation.
 </li>
 <li>
 Computer-literate and proficient in the use of commonly used business software and project management software
 </li>
 <li>
 Effective verbal and written English and Arabic communication skills
 </li>
 <li>
 IOSH Managing Safety Certificate (or equivalent) as a minimum.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What you will get
 
 
 
 <ul>
 <li>
 BUPA Medical Insurance for you and your family
 </li>
 <li>
 Annual leave &ndash; 25 days
 </li>
 <li>
 Remote working on Sundays
 </li>
 <li>
 Working anywhere &ndash; 1 month every year
 </li>
 <li>
 Wellbeing Benefits
 </li>
 <li>
 Family visa costs (up to a max of three children)
 </li>
 <li>
 Individual annual flight allowance for expats
 
 
 </li>
 </ul>
 
 International Relocation Package*
 
 
 
 <ul>
 <li>
 Paid flight to Riyadh &ndash; for you and your family (up to a max of three children)
 </li>
 <li>
 60 days of accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000
 </li>
 <li>
 Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs
 </li>
 <li>
 Individual paid flight home and an end-of-service gratuity payment when leaving the company*
 
 
 </li>
 </ul>
 
 Local Relocation Package*
 
 
 
 <ul>
 <li>
 Paid flight to Riyadh &ndash; individual and family (up to a max of three children)
 </li>
 <li>
 30 days accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000
 </li>
 <li>
 Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs
 </li>
 <li>
 If eligible
 
 
 </li>
 </ul>
 We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.
</div>

Axios International

<div>Position: Customer Care Coordinator 
Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (KSA)

Confidential

Job Overview Our Group is seeking a dynamic and experienced Operations Manager (Specialty Coffee) to join our team in Riyadh, Saudi Arabia. This is a full-time position for a professional who will be instrumental in driving the success of our specialty coffee division. As a company that aspires to be a world-class global leader, is committed to hiring and developing the most efficient and dynamic people.&nbsp; The ideal candidate will be a strategic leader with a passion for coffee, responsible for ensuring operational excellence, maintaining the highest quality standards, and contributing to our continued growth by staying ahead of contemporary market trends. Responsibilities * Oversee and manage all day-to-day operations of the specialty coffee business, including retail outlets and potential roastery functions. * Develop and implement efficient operational policies and procedures to optimise workflow and ensure consistency across all locations. * Lead, train, and motivate a team of baristas and support staff, fostering a culture of excellence and professional development. * Manage the entire supply chain, from green bean sourcing and procurement to inventory control of all consumables and equipment. * Ensure stringent quality control at every stage, from bean to cup, to maintain our reputation for superior coffee. * Take responsibility for the financial performance of the coffee division, including budgeting, forecasting, P&amp;L analysis, and cost control. * Guarantee compliance with all health, safety, and sanitation regulations. * Analyse performance metrics and sales data to identify areas for improvement and drive business growth. * Build and maintain strong relationships with suppliers, vendors, and partners. Qualifications * Proven experience in an operations management role, specifically within the specialty coffee industry. * In-depth knowledge of the coffee value chain, including sourcing, roasting, brewing standards, and equipment maintenance. * Strong leadership skills with a track record of successfully managing and developing teams. * Excellent financial acumen with demonstrable experience in budgeting and financial reporting. * Exceptional organisational, problem-solving, and decision-making abilities. * Superb communication and interpersonal skills, with fluency in English required. * A degree in Business Administration, Hospitality Management, or a related field is highly desirable. * Professional certifications from bodies such as the Specialty Coffee Association (SCA) would be a significant advantage. Benefits * A competitive salary and benefits package commensurate with experience. * The opportunity to be part of a forward-thinking, world-class organisation. * A dynamic work environment with significant opportunities for professional growth and development.

Operations Manager (Specialty Coffee)

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