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Optylon Krea

<div>
 
 
 Optylon Krea
 
 is a leading real estate development and investment management firm with two decades of industry leadership, managing assets worth &euro;1.8 billion across Portugal and Turkey. Our strategic investment advisory services and innovative approach position us at the forefront of the market.
 
 
 
 
 
 Our portfolio includes
 
 LovelyStay
 
 , Portugal's leading tourism accommodation manager, and
 
 Ando Living
 
 , our premium serviced residences brand. LovelyStay combines cutting-edge technology with a dedicated international team to provide unique and efficient lodging experiences. Ando Living sets new standards in hospitality with properties in Portugal, Turkey, and soon in vibrant cities like Madrid, Paris, and London. Our focus on innovation, transparency, and growth, combined with our commitment to continuous improvement and a collaborative spirit, drives our success!
 
 
 
 
 
 As
 
 Operations Manager
 
 , you will be responsible for ensuring the flawless day-to-day operation of Ando Living units in Istanbul, Turkey. You will uphold and elevate brand standards, lead operational excellence, and support the launch of new projects in close collaboration with headquarters and cross-functional teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee and guarantee seamless operations across all Ando Living units, ensuring high-quality service for both guests and owners.
 </li>
 <li>
 Prepare and manage the Profit &amp; Loss (P&amp;L) statements for each Ando Living project, ensuring financial targets are met and maintaining full accountability for both revenue generation and cost control.
 </li>
 <li>
 Assure compliance with Ando Living brand standards and operational procedures.
 </li>
 <li>
 Prepare, plan, and supervise the launch of new Ando Living projects within the country.
 </li>
 <li>
 Monitor and resolve guest and owner complaints, ensuring final satisfaction and service recovery.
 </li>
 <li>
 Oversee relationships with external service providers (e.g., cleaning, maintenance, security), ensuring quality, cost-efficiency, and contract compliance.
 </li>
 <li>
 Lead, manage, and motivate a dedicated team, fostering a culture of excellence, efficiency, ethics, and integrity.
 </li>
 <li>
 Design and implement training programs to upskill staff and reinforce brand standards.
 </li>
 <li>
 Define and monitor operational KPIs to track performance, identify trends, and drive continuous improvement.
 </li>
 <li>
 Ensure all units comply with local health, safety, and legal regulations, conducting regular audits and implementing corrective actions.
 </li>
 <li>
 Collaborate directly with headquarters to support future project developments.
 </li>
 </ul>
 
 
 
 
 
 Profile:
 
 
 <ul>
 <li>
 Proven experience in hospitality operations or property management.
 </li>
 <li>
 Strong leadership and team management capabilities.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 <li>
 Detail-oriented with a passion for service excellence.
 </li>
 <li>
 Comfortable working in a dynamic, fast-paced environment.
 </li>
 <li>
 
 Fluent in English
 
 ; other languages are a plus.
 </li>
 </ul>
 
 
 
 
 
 Note:
 
 Please make sure to upload your CV in
 
 English
 
 , so we can properly review your application.
 
 
 
 
 
 ANDO Living Group is committed to the principles of equality and non-discrimination in access to employment. The Group values the diversity of the people it employs and provides equal opportunities and equal treatment in access to employment and does not discriminate or deprive any person of their rights based on, for example, reduced capacity to work, disability, or chronic illness. ANDO Living Group fosters a diverse work environment where individual differences are recognized, respected, and valued to develop everyone's full potential and make use of their personal and professional talents and strengths.
 
</div>

Operations Manager - Hospitality

Hilton

<div>
 An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.
 
 
 
 What will I be doing?
 
 
 
 As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment
 </li>
 <li>
 Ensuring all departments are kept informed of guest needs and feedback
 </li>
 <li>
 Support Operations Management team to respond immediately to changes received
 </li>
 <li>
 Ensure high levels of communication are maintained between the Operations Department and other departments
 </li>
 <li>
 Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractors
 </li>
 <li>
 Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
 </li>
 <li>
 Ensure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place
 </li>
 <li>
 Guest Operations Manager with training needs and development
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Ensure that staffing levels are maintained
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Be environmentally aware
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Customer Service experience in supervisory or higher capacity
 </li>
 <li>
 Ability to listen and respond to demanding guest needs
 </li>
 <li>
 Excellent leadership skills
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Committed to delivering high levels of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in similar role
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Passion for delivering exceptional levels of guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hampton by Hilton Zeytinburnu
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hampton by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Operations Manager

Holiday Inn Istanbul Old City

<div>
 
 
 Company Description
 
 
 
 Senator Hotels Group partners with world-renowned hospitality brands such as IHG and Marriott to operate and manage exceptional hotels across multiple markets. Committed to excellence, we focus on delivering outstanding guest experiences and maintaining the highest standards of quality, service, and operational performance throughout our portfolio.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking an accomplished and highly motivated Hotel Operations Manager to join our team at Holiday Inn Istanbul Old City, located in Fatih, Istanbul. This is a full-time, on-site leadership role responsible for directing all aspects of daily hotel operations, ensuring superior guest satisfaction, and driving overall operational success.
 
 
 
 
 
 
 The Hotel Operations Manager will:
 
 
 
 &bull;	Oversee guest services and coordinate seamlessly across departments&mdash;including Front Office, Housekeeping, Technical Staff and Food &amp; Beverage.
 
 
 &bull;	Lead staff training and development programs to uphold service excellence.
 
 
 &bull;	Implement strategies that enhance efficiency, quality, and financial performance.
 
 
 &bull;	Report directly to the Board, playing a key role in shaping operational direction and maintaining brand alignment.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull;
 
 Minimum of 5 years&rsquo; experience as a General Manager or Operations Manager in an hotel with strong guest satisfaction, preferably within an IHG, an Accor or a Marriott Hotel
 
 
 
 &bull;	Strong focus on Customer Service and Guest Satisfaction
 
 
 &bull;	Excellent Communication and Interpersonal skills
 
 
 &bull;	Experience in Self / Staff Training and Development
 
 
 &bull;	Ability to thrive in a fast-paced, high-performance environment
 
 
 &bull;	Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull;	Quarterly Heartbeat Survey Analysis: Measure and improve employee engagement to build a motivated, high-performing team.
 
 
 &bull;	Online Reputation Management: Monitor, maintain, and elevate guest reviews across IHG Heartbeat, OTAs (Online Travel Agencies) and platforms such as Google and TripAdvisor.
 
 
 &bull;	Staff Development &amp; Retention: Drive continuous education and professional growth initiatives to enhance performance and reduce turnover.
 
</div>

Hotel Operations Manager

<div>
 THE ROLE
 
 
 At Hilton, we are committed to building strong and lasting relationships with our Government and Diplomatic partners. As a
 
 Sales Manager Government &amp; Diplomatic Relations
 
 , you will support the Government &amp; Diplomatic Sales team in achieving commercial targets, strengthening key partnerships, and ensuring the highest level of service for our valued government and diplomatic guests. This role offers a unique opportunity to grow your career in Sales within one of Hilton&rsquo;s most prestigious hotels.
 
 
 <ul>
 <li>
 Position Title: Sales Manager Government &amp; Diplomatic Relations
 </li>
 </ul>
 <ul>
 <li>
 Location: &Idot;stanbul
 </li>
 <li>
 Company: Hilton &ndash; T&uuml;rkiye
 </li>
 <li>
 Hotel: Hilton &Idot;stanbul Bosphorus
 </li>
 <li>
 Job Type: Full-Time
 </li>
 <li>
 Salary: Competitive, with benefits package
 
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design and recommend sales programs while setting short- and long-term sales strategies.
 </li>
 <li>
 Act as an advisor to operation departments regarding projects, tasks, and high protocol events.
 </li>
 <li>
 Oversee daily Government Sales activities including:
 </li>
 <li>
 Reviewing VIP &amp; Arrival reports.
 </li>
 <li>
 Ensuring accurate reservations, proper room assignments, and VIP treatments.
 </li>
 <li>
 Coordinating with in-house departments for smooth operations.
 </li>
 <li>
 Build morale and promote teamwork within a competitive sales environment.
 </li>
 <li>
 Attend local networking events, exhibitions, and receptions with government institutions.
 </li>
 <li>
 Conduct a minimum of 15 sales calls per week (mainly Istanbul, occasionally other cities).
 </li>
 <li>
 Organize at least 4 client entertainments per week.
 </li>
 <li>
 Generate a minimum of 5 group leads per month.
 </li>
 <li>
 Manage RFP processes, local agreements, and rate strategy.
 </li>
 <li>
 Promote and sell F&amp;B outlets, car park, Health Club, and Laundry services (Total Account Management).
 </li>
 <li>
 Keep clients informed on new products, services, and developments.
 </li>
 <li>
 Plan and execute sales actions to meet Hilton &Idot;stanbul Bosphorus&rsquo; budget, forecasts, and objectives.
 </li>
 <li>
 Review catering production reports and direct the team on new and existing leads.
 </li>
 <li>
 Prioritize and follow up group leads with the GC&amp;E Manager.
 </li>
 <li>
 Maintain close contact with bookers and accounts, sharing updates with Group Sales.
 </li>
 <li>
 Monitor media, political/economic developments, city events, and projects to identify new opportunities.
 </li>
 <li>
 Track upcoming meetings and conferences in Istanbul to maximize cross-selling opportunities.
 </li>
 <li>
 Gather intelligence, analyze, and apply insights within the sales process.
 
 
 
 </li>
 </ul>
 IDEAL CANDIDATE PROFILE
 
 
 <ul>
 <li>
 Previous experience in Sales or Guest Relations, ideally within hospitality or a luxury hotel environment.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to build relationships with high-level officials and diplomatic clients.
 </li>
 <li>
 Highly organized, with the ability to manage multiple priorities and deadlines.
 </li>
 <li>
 A proactive and flexible approach to work, with strong problem-solving skills.
 </li>
 <li>
 Fluency in Turkish and English (additional languages are an advantage).
 </li>
 <li>
 Knowledge of government protocols and procedures is a plus.
 
 
 
 </li>
 </ul>
 WHAT ARE WE LOOKING FOR?
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality &ndash; Passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity &ndash; Doing the right thing, all the time.
 </li>
 <li>
 Leadership &ndash; Leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork &ndash; Team players in everything we do.
 </li>
 <li>
 Ownership &ndash; Owners of our actions and decisions.
 </li>
 <li>
 Now &ndash; Operating with a sense of urgency and discipline.
 
 
 
 </li>
 </ul>
 WHY JOIN US?
 
 
 <ul>
 <li>
 Opportunity to develop your career in Government &amp; Diplomatic Sales within Hilton &Idot;stanbul Bosphorus.
 </li>
 <li>
 Supportive and international team environment.
 </li>
 <li>
 Career growth and learning opportunities within Hilton&rsquo;s global network.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Be part of the world&rsquo;s leading hospitality company.
 
 
 
 </li>
 </ul>
 
 Hilton is an equal opportunity employer.
 
 We celebrate diversity and are committed to creating an inclusive environment for all our team members.
 
 
 
 Work Location:
 
 Hilton &Idot;stanbul Bosphorus
 
 
 
 Expected Start Date:
 
 September 2025
 
 
 
 Work Locations
 
 
 
 Hilton Istanbul Bosphorus
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales
</div>

Sales Manager Government & Diplomatic Relations

HÜRREM SULTAN HAMAMI

<div><h2 class="jobSectionHeader">Job Description</h2>
Commissioned by Sultan Suleiman the Magnificent in honor of H&uuml;rrem Sultan and built by the legendary architect Mimar Sinan, the Ayasofya H&uuml;rrem Sultan Hammam is one of the most distinguished examples of Ottoman bath culture. Today, it brings together a historical atmosphere with a modern approach to service.
 
 
In this unique establishment, we are looking for a Hamam Operations Manager to lead our team with the vision of providing a world-class experience to both local and international guests.
 
 
We are seeking an experienced professional who will be responsible for all operational processes of the hammam, with a strong background in team management, service quality, hygiene standards, and customer satisfaction. This position involves a wide range of responsibilities, from managing daily operations to long-term strategic planning.
 
 
Ensure all hammam operations are carried out smoothly and at the highest quality standards, 
Manage, train, and schedule all staff 
Develop practices and improvements to continuously enhance the guest experience 
Ensure implementation and supervision of cleanliness, hygiene, and health standards 
Conduct quality control of spa therapies, product use, and guest feedback 
Monitor inventory and oversee procurement and supply processes 
Track revenues and expenses, and provide regular weekly/monthly reports to management 
Propose campaigns and business development ideas in line with tourism seasons and special events<h2 class="jobSectionHeader">
Required Skills</h2>
Minimum 3 years of managerial experience, preferably in hospitality, spa, or wellness sectors 
Strong command of English (a second foreign language is a plus) 
Strong communication and representation skills, with a high focus on guest satisfaction 
A team player with proven leadership skills 
Well-versed in hygiene, safety, and quality standards 
Flexible and able to adapt to dynamic work hours and high-paced environments 
Knowledgeable in tourism, spa, beauty, or hospitality industries 
 
Would you like to be part of a globally recognized brand and work in the management of a historical landmark? If you are passionate about delivering a unique and memorable experience to our guests, we look forward to receiving your application.</div>
 <div></div><div><h2 class="jobSectionHeader">Summary Info</h2><ul>
<div>Position
<div>:</div>
<div>SPA M&uuml;d&uuml;r&uuml;
</div></div><div>Sector
<div>:</div>
<div>Hizmet
</div></div><div>Department
<div>:</div>
<div>Hizmet
</div></div><div>Working Type
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div>Working Preference
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div>Career Level
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div>Location
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Fatih
</div></div><div>Experience
<div>:</div>
<div>3-10 y&#305;l
</div></div><div>Refresh Date
<div>:</div>
<div>30.10.2025
</div></div><div>Last Application Date
<div>:</div>
<div>6.12.2025</div></div></ul></div>

Hammam Operations Manager / Womens Section

Marriott International

<div>Additional Information 
Job Number25163136 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Monitoring Property Operations
<ul><li>Monitors and ensures compliance with all Guidelines to Operations.</li></ul>
<ul><li>Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).</li></ul>
<ul><li>Ensures employees are working in a safe environment.</li></ul>
<ul><li>Manages all period-end inventories.</li></ul> 
Supporting Profitability and Revenue Goals
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.</li></ul>
<ul><li>Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.</li></ul>
<ul><li>Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.</li></ul>
<ul><li>Administers plans and actions to keep chargebacks and rebates to a minimum.</li></ul>
<ul><li>Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.</li></ul>
<ul><li>Manages employee hours.</li></ul>
<ul><li>Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.</li></ul> 
Supporting Human Resources Activities
<ul><li>Promotes participation in property safety-related programs.</li></ul>
<ul><li>Monitors employee attendance and records absences/tardiness.</li></ul>
<ul><li>Promotes teamwork and employee morale.</li></ul>
<ul><li>Keeps employees informed regarding new operational procedures, standards, or programs.</li></ul>
<ul><li>Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).</li></ul>
<ul><li>Ensures all employees have complete knowledge of emergency procedures.</li></ul>
<ul><li>Encourages employee relations through gifts, parties, outings.</li></ul>
<ul><li>Creates incentives that will promote better service and profit for the property.</li></ul>
<ul><li>Assists operations manager in processing employee payroll weekly.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Night Manager I

<div>Additional Information 
Job Number25166174 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Duty Manager

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