operations manager

Hilton

<div>Operations Manager
the Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
What will I be doing? 
the Operations Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li><li>
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li><li>
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>
Respond to audits that are completed by the company to ensure continual improvement is achieved</li><li>
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>
Comply and exceed hotel and company Service Standards</li><li>
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li><li>
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>
Hold regular briefings and communication meetings with the HOD team</li></ul>
What are we looking for? 
the Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li><li>
Experience in managing budgets, revenue proposals and forecasting results</li><li>
In-depth knowledge of the hotel / leisure / service sector</li><li>
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li><li>
Accountable and resilient</li><li>
Ability to work under pressure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Operations Manager

Fairmont

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Fairmont The Red Sea is seeking an experienced and guest-focused Fairmont Residences Manager to lead the operations of our luxury residential offering in Umluj, Saudi Arabia.
In this pivotal leadership role, you will oversee the daily operations of the Fairmont Residences, ensuring exceptional service delivery while maintaining the highest standards of luxury hospitality. You will lead a dedicated team, drive operational excellence, and create memorable experiences for residence owners and long-stay guests.
Key Responsibilities<ul><li>
Oversee the daily operations of the Fairmont Residences, ensuring seamless service delivery and adherence to Fairmont&rsquo;s luxury service standards</li><li>
Lead, mentor, and supervise a team of hospitality professionals, fostering a culture of excellence, accountability, and continuous improvement</li><li>
Manage guest and residence owner relations, ensuring exceptional service experiences while addressing inquiries and resolving concerns with professionalism and discretion</li><li>
Develop and implement operational procedures and service standards that enhance efficiency while maintaining the luxury lifestyle experience expected by our guests and owners</li><li>
Monitor and analyze key performance metrics, including guest satisfaction scores, operational efficiency, and financial performance</li><li>
Manage departmental budgets, control costs, and optimize resource allocation to achieve financial targets</li><li>
Coordinate with Rooms, Concierge, Butler Service, and other hotel departments to ensure seamless service delivery and a personalized guest journey</li><li>
Ensure compliance with company policies, health and safety regulations, and local Saudi Arabian requirements</li><li>
Conduct staff training and development programs to ensure consistent delivery of high-quality service</li><li>
Implement tailored services and lifestyle programs for residence owners and long-stay guest</li></ul> 
Qualifications 
<ul><li>
Minimum 5 years of management experience in luxury hospitality operations</li><li>
Minimum 3 years of direct experience managing exclusive lounges, clubs, or residence facilities</li><li>
Proven track record of leading and developing high-performing teams in upscale hospitality environments</li><li>
Demonstrated expertise in guest relations and delivering exceptional customer service to high-net-worth clientele</li><li>
Strong operational and financial management skills, including budget management and cost control</li><li>
Excellent communication and interpersonal skills in English; multilingual abilities are highly preferred</li><li>
Proficiency with property management systems (PMS) and hospitality technology platforms</li><li>
Comprehensive knowledge of luxury hospitality standards and best practices</li><li>
Strong organizational and time management skills with the ability to manage multiple priorities</li><li>
Problem-solving abilities and decisiveness in addressing operational challenges</li><li>
Experience with event coordination and customized guest programming</li><li>
Familiarity with Fairmont service standards and luxury brand positioning is preferred</li><li>
Knowledge of Saudi Arabian hospitality regulations and cultural considerations is advantageous</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Fairmont Gold & Residence Manager - Fairmont The Red Sea

Saudi Entertainment Ventures | SEVEN

<div>
 
 
 Job Purpose
 
 
 
 The Security Assistant Manager is responsible for overseeing all Security related aspects, within the complex/attractions. Including, managing security personnel and third-party security manpower contracts, overseeing crisis and emergency management, managing traffic control and parking security operations, conducting incident management &amp; investigations, managing access controls, conducting risk assessments, and coordinating with local authorities to maintain a secure and controlled environment for employees, guests, and assets.
 
 
 This role acts as the primary point of contact for all Security and Crisis Management matters between the complex and Corporate Security. The Security Manager ensures that all Security policies and procedures are adhered to, that security manpower contracts are effectively managed, that traffic flow and vehicular safety within the complex are properly controlled, and that any potential threats, incidents, or crises are managed effectively.
 
 
 
 
 
 
 Managerial Accountabilities:
 
 
 
 
 Strategy and Planning
 
 
 <ul>
 <li>
 Implement the SEVEN Security standards across the complex and attraction, aligning with the overall business objectives and Corporate Security standards.
 </li>
 <li>
 Develop and implement the site Security, Crisis Management, and Traffic Management Plan.
 </li>
 <li>
 Plan and coordinate security manpower resource allocation, budgeting, staffing, and traffic marshalling coverage to ensure effective coverage and operational efficiency.
 </li>
 <li>
 Set performance goals for the Security function and monitor progress to achieve department objectives.
 </li>
 </ul>
 
 
 Stakeholder Relations
 
 
 <ul>
 <li>
 Act as the primary point of contact for Security, Crisis Management, and Traffic Management related matters with internal and external stakeholders, including Corporate Security, local authorities, traffic police, and emergency services.
 </li>
 <li>
 Build and maintain strong relationships with law enforcement agencies and industry partners to enhance collaboration, information sharing, and emergency coordination.
 </li>
 </ul>
 
 
 Governance and Compliance
 
 
 <ul>
 <li>
 Implement and monitor the SEVEN Security policies, standards, and Crisis Management framework.
 </li>
 <li>
 Monitor compliance with security policies, procedures, and contractual obligations, conducting audits and assessments to identify gaps and implement corrective actions.
 </li>
 </ul>
 
 
 Budget Management
 
 
 <ul>
 <li>
 Oversee the budgeting process for Complex/Attraction Security operations, including security manpower contracts and traffic management requirements, ensuring effective utilization of resources and alignment with financial targets.
 </li>
 <li>
 Monitor and control Security related expenses, validate contractor invoicing against approved staffing models and scope, and seek opportunities to optimize costs and improve operational efficiency.
 </li>
 <li>
 Optimize resource allocation, including labor and equipment, to maximize efficiency and minimize risks.
 </li>
 </ul>
 
 
 
 
 
 Functional Accountabilities:
 
 
 
 
 Security Operations Management
 
 
 <ul>
 <li>
 Lead and supervise security personnel, ensuring that all staff are trained, equipped, and capable of carrying out their duties effectively.
 </li>
 <li>
 Manage the performance of the appointed security third party within the attractions/complex.
 </li>
 <li>
 Develop and implement security policies, procedures, and emergency response plans to protect employees, guests, and assets.
 </li>
 <li>
 Monitor access control systems, surveillance, traffic control measures, and other security measures to prevent unauthorized access and mitigate security risks.
 </li>
 </ul>
 
 
 Risk Assessment &amp; Incident Management
 
 
 <ul>
 <li>
 Conduct regular risk assessments to identify potential Security threats, vulnerabilities, and areas for improvement within the complex or attraction, including traffic and crowd related risks.
 </li>
 <li>
 Manage incidents and emergencies, coordinating with local authorities and internal teams to ensure a swift and effective response.
 </li>
 <li>
 Prepare and maintain detailed incident reports, documenting all Security breaches, investigations, and resolutions.
 </li>
 <li>
 Develop incident management reports for management and Corporate Security submission.
 </li>
 </ul>
 
 
 Compliance &amp; Coordination
 
 
 <ul>
 <li>
 Ensure compliance with local regulations, Corporate Security standards, and internal policies to maintain a safe and secure environment.
 </li>
 <li>
 Liaise with local law enforcement, emergency services, traffic police, and regulatory authorities to build strong partnerships and support effective incident and crisis management.
 </li>
 <li>
 Manage audits and inspections, ensuring that all measures meet established standards and are operating effectively.
 </li>
 </ul>
 
 
 Team Development &amp; Training
 
 
 <ul>
 <li>
 Develop and implement training programs for SEVEN employees, including security employees and attractions operation teams, focusing on emergency response, crisis management, traffic marshaling, crowd control, and compliance with Security protocols.
 </li>
 <li>
 Ensure that security staff are familiar with the layout of the complex or attraction and can assist guests and employees as needed.
 </li>
 <li>
 Coordinate regular emergency drills within the complex, identify opportunities for improvement and provide reports.
 </li>
 </ul>
 
 
 Loss Prevention
 
 
 <ul>
 <li>
 Implement loss prevention strategies to protect company assets, inventory, and equipment from theft, vandalism, or misuse.
 </li>
 <li>
 Monitor and review security systems, traffic control measures, and processes to identify potential vulnerabilities and implement corrective actions.
 </li>
 <li>
 Support the Facility Management team in managing physical security systems such as CCTV, alarms, and access controls.
 </li>
 </ul>
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Contribute to a positive guest experience by ensuring a safe and secure environment for all guests, employees, and stakeholders, including safe and efficient traffic flow.
 </li>
 <li>
 Address guest inquiries or concerns related to Security with professionalism and efficiency, providing assistance as needed.
 </li>
 <li>
 Support the guest services team in managing crowd control, event security, and emergency response to maintain a safe and welcoming atmosphere.
 </li>
 </ul>
 
 
 Asset Protection &amp; Loss Prevention
 
 
 <ul>
 <li>
 Implement loss prevention strategies to protect company assets, inventory, and equipment from theft, vandalism, or misuse.
 </li>
 <li>
 Monitor and review security systems and processes to identify potential vulnerabilities and implement corrective actions.
 </li>
 <li>
 Support the Facility Management team in managing physical security systems such as CCTV, alarms, and access controls.
 </li>
 </ul>
 
 
 Security Manpower &amp; Contract Management
 
 
 <ul>
 <li>
 Manage the execution of the appointed security manpower contract within the attractions/complex and ensure compliance with contractual service level agreements (SLAs) and KPIs.
 </li>
 <li>
 Review and approve manpower deployment plans, shift coverage models, and contingency staffing arrangements to ensure effective coverage and risk mitigation.
 </li>
 <li>
 Monitor guard licensing, training compliance, and uniform standards, conducting performance reviews and implementing corrective actions as required.
 </li>
 <li>
 Support contract renewal processes by providing performance evaluations and defining operational requirements.
 </li>
 </ul>
 
 
 
 
 
 KNOWLEDGE &amp; EXPERIENCE:
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Security Management, Risk Management, Criminal Justice, or a related field is preferred.
 </li>
 <li>
 Professional training in security operations, crisis management, and incident management.
 </li>
 </ul>
 
 
 Professional Certifications
 
 
 <ul>
 <li>
 Certification in Security Management (e.g., CPP, PSP) is preferred.
 </li>
 <li>
 Crisis Management / Incident Command certification is preferred.
 </li>
 <li>
 First Aid and Emergency Response Certification
 </li>
 <li>
 Risk Management
 </li>
 </ul>
 
 
 Required Experience
 
 
 <ul>
 <li>
 Minimum of 7-10 years of experience in security management, with at least 3 years in a managerial role.
 </li>
 <li>
 Experience in managing security operations for large complexes, attractions, malls, or entertainment venues is highly desirable.
 </li>
 <li>
 Experience in managing security manpower contracts and contractor performance.
 </li>
 <li>
 Experience coordinating crisis response and traffic management operations within high footfall environments.
 </li>
 </ul>
 
 
 Physical Requirements
 
 
 <ul>
 <li>
 Ability to conduct routine patrols and site inspections.
 </li>
 <li>
 Availability to respond to emergencies outside normal working hours.
 </li>
 </ul>
</div>

Security Assistant Manager (Tabuk)

Accor

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Fairmont The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travellers. 
Job Description 
Operational Supervision &amp; Quality Assurance:<ul><li>
Supervise the daily operations of the spa, fitness center, and recreation facilities, ensuring efficient and consistent service delivery.</li><li>
Conduct routine inspections of wellness areas to ensure compliance with Fairmont standards for cleanliness, safety, and presentation.</li><li>
Ensure all facilities, treatment rooms, and equipment are fully operational, maintained, and guest-ready at all times.</li><li>
Monitor inventory levels and ensure proper handling and control of spa products, linens, and equipment.</li><li>
Ensure adherence to established operational procedures, service protocols, and quality benchmarks.</li></ul>
Guest Experience &amp; Service Excellence:<ul><li>
Ensure delivery of a consistent, high-quality wellness experience aligned with Fairmont brand standards.</li><li>
Support personalized service delivery by anticipating guest needs and preferences.</li><li>
Address guest inquiries, requests, and feedback in a professional and timely manner.</li><li>
Assist in coordinating VIP services, private wellness sessions, and special arrangements.</li><li>
Support service recovery efforts by ensuring prompt resolution and follow-up.</li></ul>
Team Leadership &amp; Development:<ul><li>
Supervise and support spa therapists, fitness trainers, and recreation attendants to ensure consistent performance and service standards.</li><li>
Conduct daily briefings to communicate operational priorities, guest movements, and departmental objectives.</li><li>
Provide coaching and guidance to team members to enhance service delivery and operational efficiency.</li><li>
Assist in scheduling, attendance monitoring, and performance management.</li><li>
Promote a culture of teamwork, accountability, and continuous improvement.</li></ul>
Coordination &amp; Communication:<ul><li>
Coordinate closely with Front Office, Housekeeping, Engineering, and Guest Services to ensure seamless operations.</li><li>
Ensure accurate and timely communication of appointments, guest preferences, and operational updates.</li><li>
Report maintenance issues, equipment malfunctions, and safety concerns promptly.</li><li>
Support the coordination of wellness programs and cross-functional activities.</li></ul>
Commercial &amp; Financial Performance:<ul><li>
Support the achievement of departmental revenue targets through effective scheduling and service optimization.</li><li>
Promote spa services, wellness programs, and retail offerings to maximize guest engagement and revenue opportunities.</li><li>
Ensure accurate billing, posting of charges, and adherence to financial procedures.</li><li>
Monitor daily operations to support efficiency and cost control initiatives.</li></ul>
Standards, Safety &amp; Compliance:<ul><li>
Ensure compliance with Fairmont grooming standards, hygiene protocols, and workplace safety requirements.</li><li>
Adhere to local regulations, health and safety standards, and company policies.</li><li>
Maintain confidentiality of guest information and uphold professional standards at all times.</li><li>
Support environmental and sustainability initiatives in line with Fairmont commitments.</li></ul> 
Qualifications 
Qualifications &amp; Experience:<ul><li>
Minimum 2&ndash;4 years of experience in Spa, Wellness, or Recreation within a luxury or five-star hotel environment.</li><li>
Previous supervisory experience in spa, fitness, or recreation is preferred.</li><li>
Diploma or certification in Hospitality, Wellness, or Spa Operations is an advantage.</li><li>
Pre-opening experience is an added advantage.</li></ul>
Skills &amp; Competencies:<ul><li>
Strong supervisory and team coordination skills.</li><li>
Good knowledge of spa operations, wellness services, and recreation activities.</li><li>
Excellent attention to detail and service quality orientation.</li><li>
Strong communication and interpersonal skills.</li><li>
Organizational and problem-solving abilities.</li><li>
Familiarity with spa booking systems and operational procedures is an advantage.</li></ul>
Personal Attributes:<ul><li>
Passion for wellness and delivering exceptional guest experiences.</li><li>
Professional, calm, and composed under pressure.</li><li>
Guest-focused mindset with a proactive approach.</li><li>
Flexible and adaptable to a dynamic, remote luxury environment.</li><li>
Reliable, trustworthy, and detail-oriented.</li></ul> 
Additional Information<ul><li> 
Understanding of ultra-luxury guest expectations and Fairmont brand standards.</li><li>
Ability to support pre-opening activities, including setup, training, and operational readiness.</li><li>
A hands-on approach with strong ownership and accountability.</li><li>
Impeccable grooming and presentation aligned with luxury standards.</li><li>
Willingness to work shifts, including weekends and public holidays.</li></ul></div>

Wellness Supervisor - Fairmont The Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travellers. 
Job Description 
Operational Supervision &amp; Quality Assurance:<ul><li>
Supervise the daily operations of the spa, fitness center, and recreation facilities, ensuring smooth and efficient service delivery.</li><li>
Monitor treatment rooms, wellness areas, and recreational spaces to ensure they are clean, safe, and fully operational at all times.</li><li>
Conduct routine inspections to ensure compliance with Raffles brand standards, presentation, and service protocols.</li><li>
Ensure all equipment, facilities, and wellness amenities are well-maintained and properly utilized.</li><li>
Support inventory control of spa products, linens, and recreation equipment.</li></ul>
Guest Experience &amp; Service Excellence:<ul><li>
Ensure all guests receive a seamless, personalized, and memorable wellness experience.</li><li>
Anticipate guest needs and support the delivery of bespoke spa and recreation services.</li><li>
Address guest requests, feedback, and concerns promptly and professionally.</li><li>
Support coordination of VIP treatments, private sessions, and special wellness arrangements.</li><li>
Assist in service recovery efforts by ensuring timely and effective resolution.</li></ul>
Team Leadership &amp; Development:<ul><li>
Supervise spa therapists, recreation attendants, and wellness team members to uphold Raffles service culture and Heartist&reg; values.</li><li>
Conduct daily briefings to communicate operational priorities, guest movements, and service expectations.</li><li>
Provide on-the-job coaching and continuous feedback to ensure consistent service standards.</li><li>
Assist in scheduling, attendance monitoring, and performance tracking of the team.</li><li>
Promote a culture of accountability, teamwork, and continuous improvement.</li></ul>
Coordination &amp; Communication:<ul><li>
Liaise closely with Front Office, Guest Relations, Housekeeping, and Engineering to ensure seamless operations.</li><li>
Ensure accurate communication of appointments, guest preferences, and special requests.</li><li>
Report maintenance issues, equipment malfunctions, and safety concerns promptly.</li><li>
Support coordination of wellness programs and cross-departmental guest experiences.</li></ul>
Commercial &amp; Financial Performance:<ul><li>
Support revenue generation through spa bookings, wellness activities, and retail sales.</li><li>
Encourage upselling and cross-selling of spa services and products.</li><li>
Monitor daily operations to support achievement of departmental revenue targets.</li><li>
Ensure accurate recording of services and adherence to billing procedures.</li></ul>
Standards, Safety &amp; Compliance:<ul><li>
Ensure adherence to Raffles grooming, hygiene, and operational standards.</li><li>
Maintain compliance with health, safety, and sanitation regulations.</li><li>
Uphold guest privacy and confidentiality at all times.</li><li>
Support sustainability initiatives and environmentally responsible practices.</li></ul> 
Qualifications 
Qualifications &amp; Experience:<ul><li>
Minimum 2&ndash;4 years of experience in Spa, Wellness, or Recreation within a luxury or five-star hotel environment.</li><li>
Previous supervisory experience in spa, fitness, or recreation is preferred.</li><li>
Diploma or certification in Hospitality, Wellness, or Spa Operations is an advantage.</li><li>
Pre-opening experience is an added advantage.</li></ul>
Skills &amp; Competencies:<ul><li>
Strong supervisory and team coordination skills.</li><li>
Good knowledge of spa operations, wellness services, and recreation activities.</li><li>
Excellent attention to detail and service quality orientation.</li><li>
Strong communication and interpersonal skills.</li><li>
Organizational and problem-solving abilities.</li><li>
Familiarity with spa booking systems and operational procedures is an advantage.</li></ul>
Personal Attributes:<ul><li>
Passion for wellness and delivering exceptional guest experiences.</li><li>
Professional, calm, and composed under pressure.</li><li>
Guest-focused mindset with a proactive approach.</li><li>
Flexible and adaptable to a dynamic, remote luxury environment.</li><li>
Reliable, trustworthy, and detail-oriented.</li></ul> 
Additional Information<ul><li> 
Understanding of ultra-luxury guest expectations and Raffles brand standards.</li><li>
Ability to support pre-opening activities, including setup, training, and operational readiness.</li><li>
A hands-on approach with strong ownership and accountability.</li><li>
Impeccable grooming and presentation aligned with luxury standards.</li><li>
Willingness to work shifts, including weekends and public holidays.</li></ul></div>

Wellness Supervisor - Raffles The Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Fairmont The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travellers. 
Job Description 
Key Responsibilities
Operational Supervision &amp; Quality Assurance:<ul><li>
Oversee the daily operations of the Turkish specialty restaurant, ensuring seamless service delivery aligned with Fairmont brand standards and luxury dining expectations.</li><li>
Ensure all aspects of restaurant readiness, including mise en place, cleanliness, ambiance, and table settings, reflect authenticity and excellence in Turkish dining culture.</li><li>
Conduct daily briefings and inspections to maintain consistency in food presentation, service rituals, hygiene, and safety standards.</li><li>
Monitor inventory levels, ordering processes, and cost controls, ensuring optimal stock management while minimizing waste.</li><li>
Ensure compliance with HACCP, local regulations, and company policies related to food safety and hygiene.</li></ul>
Guest Experience &amp; Service Excellence:<ul><li>
Curate an immersive and culturally authentic Turkish dining experience, incorporating storytelling, rituals, and personalized service.</li><li>
Engage with guests proactively, ensuring satisfaction, anticipating needs, and creating memorable dining moments.</li><li>
Handle guest feedback, complaints, and service recovery with professionalism, urgency, and a solution-oriented mindset.</li><li>
Collaborate with the culinary team to ensure menu knowledge is consistently delivered and that recommendations reflect authenticity and quality.</li><li>
Drive loyalty by building relationships with repeat guests and promoting signature experiences within the restaurant.</li></ul>
Team Leadership &amp; Development:<ul><li>
Lead, inspire, and develop a high-performing service team, fostering a culture of excellence, accountability, and collaboration.</li><li>
Conduct regular training sessions on Turkish cuisine knowledge, service standards, upselling techniques, and Fairmont service culture.</li><li>
Ensure team grooming, discipline, and professionalism align with luxury hospitality standards.</li><li>
Coach team members through continuous feedback, performance reviews, and development plans.</li><li>
Support talent development, succession planning, and internal mobility within the Food &amp; Beverage division.</li></ul>
Financial Performance &amp; Commercial Focus:<ul><li>
Drive revenue growth through strategic upselling, promotions, and optimization of average check value.</li><li>
Monitor financial performance, including revenue, labor costs, and cost of sales, ensuring alignment with budget targets.</li><li>
Prepare forecasts, analyze trends, and implement action plans to improve profitability.</li><li>
Collaborate with marketing and events teams to promote the Turkish restaurant through campaigns, activations, and partnerships.</li><li>
Ensure accurate billing, cash handling, and compliance with financial procedures.</li></ul>
Brand, Culture &amp; Pre-Opening Excellence:<ul><li>
Ensure the restaurant concept reflects Fairmont brand positioning while honoring the authenticity of Turkish cuisine and hospitality traditions.</li><li>
Support pre-opening activities including recruitment, training, SOP development, and trial operations.</li><li>
Contribute to the creation and implementation of service standards, workflows, and operational manuals.</li><li>
Embed Fairmont culture and values within the team, promoting a sense of belonging and pride.</li><li>
Collaborate cross-functionally to ensure seamless guest journeys across all touchpoints.</li></ul>
Health, Safety &amp; Compliance:<ul><li>
Ensure adherence to all health, safety, and hygiene standards in line with local regulations and company policies.</li><li>
Conduct regular audits and ensure corrective actions are implemented promptly.</li><li>
Promote a safe working environment for colleagues and guests at all times.</li></ul> 

Qualifications 
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s degree or diploma in Hospitality Management, Food &amp; Beverage, or a related field.</li><li>
Minimum 3&ndash;5 years of experience in a luxury hotel or standalone specialty restaurant, with exposure to Turkish or Middle Eastern cuisine preferred.</li><li>
Strong operational knowledge of fine dining service standards and restaurant management systems.</li><li>
Pre-opening experience is an advantage.</li></ul>
Competencies:<ul><li>
Strong leadership and team management skills</li><li>
Passion for Turkish cuisine, culture, and guest storytelling</li><li>
Excellent communication and interpersonal skills</li><li>
Financial acumen and commercial awareness</li><li>
Attention to detail and commitment to excellence</li><li>
Ability to thrive in a fast-paced, multicultural environment</li><li>
Problem-solving and decision-making capabilities</li></ul> 

Additional Information 
<ul><li>
Strong understanding of Raffles &amp; Fairmont service culture and emotional luxury philosophy.</li><li>
A proactive and anticipatory approach to guest service, ensuring every moment is meaningful and memorable.</li><li>
Impeccable grooming and personal presentation aligned with ultra-luxury standards.</li><li>
Flexibility to work shifts, including weekends and public holidays.</li></ul></div>

Speciality Restaurant Manager - Turkish

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Fairmont The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travellers. 
Job Description 
Key Responsibilities
Operational Supervision &amp; Quality Assurance:<ul><li>
Oversee the daily operations of the Mediterranean restaurant, ensuring a seamless, intuitive, and refined service experience in alignment with Fairmont standards of excellence.</li><li>
Ensure the restaurant environment reflects the rich heritage and multicultural identity of Mediterranean cuisine, blending elegance with vibrant authenticity in ambiance, presentation, and service flow.</li><li>
Conduct daily briefings and meticulous inspections to ensure consistency in food quality, service rituals, cleanliness, and attention to detail.</li><li>
Maintain strict control of inventory, sourcing, and cost management, ensuring the use of authentic ingredients while optimizing efficiency and minimizing waste.</li><li>
Ensure full compliance with HACCP standards, local regulations, and Fairmont operational policies.</li></ul>
Guest Experience &amp; Service Excellence:<ul><li>
Curate a soulful and immersive Mediterranean dining journey, where each guest experience is personalized, memorable, and emotionally engaging.</li><li>
Bring dishes to life through storytelling, sharing the heritage, cultural influences, and inspirations behind each offering, reflecting the Mediterranean's diverse culinary identity.</li><li>
Anticipate guest needs with intuition and grace, ensuring seamless service delivery that feels both effortless and bespoke.</li><li>
Handle guest feedback and service recovery with empathy, discretion, and a commitment to turning moments into lasting impressions.</li><li>
Build meaningful relationships with guests, recognizing preferences and creating a sense of belonging that encourages return visits.</li></ul>
Team Leadership &amp; Development:<ul><li>
Lead and inspire a team of Heartists&reg;, fostering a culture of passion, pride, and excellence in every interaction.</li><li>
Coach and develop team members on service artistry, Mediterranean cuisine knowledge, and personalized guest engagement.</li><li>
Embed Fairmont service culture through continuous training, storytelling, and role modelling of brand values.</li><li>
Ensure high standards of grooming, professionalism, and emotional intelligence within the team.</li><li>
Support talent development, succession planning, and the growth of future leaders within the Fairmont family.</li></ul>
Financial Performance &amp; Commercial Focus:<ul><li>
Drive revenue growth through strategic upselling, promotions, and optimization of average check value.</li><li>
Monitor financial performance, including revenue, labor costs, and cost of sales, ensuring alignment with budget targets.</li><li>
Prepare forecasts, analyze trends, and implement action plans to improve profitability.</li><li>
Collaborate with marketing and events teams to promote the Mediterranean restaurant through campaigns, activations, and partnerships.</li><li>
Ensure accurate billing, cash handling, and compliance with financial procedures.</li></ul>
Brand, Culture &amp; Pre-Opening Excellence:<ul><li>
Bring to life the spirit of Raffles through the restaurant concept, blending timeless elegance with the vibrant soul of Mediterranean cuisine.</li><li>
Support pre-opening initiatives including recruitment, onboarding, training programs, and the creation of bespoke service rituals.</li><li>
Contribute to the development of SOPs, guest journey mapping, and service choreography aligned with Raffles standards.</li><li>
Champion a culture of belonging, creativity, and excellence, where every team member contributes to making &ldquo;special happen&quot;.</li><li>
Collaborate cross-functionally to ensure a seamless and elevated guest journey across all touchpoints.</li></ul>
Health, Safety &amp; Compliance:<ul><li>
Ensure adherence to all health, safety, and hygiene standards in line with local regulations and company policies.</li><li>
Conduct regular audits and ensure corrective actions are implemented promptly.</li><li>
Promote a safe working environment for colleagues and guests at all times.</li></ul> 

Qualifications 
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s degree or diploma in Hospitality Management, Food &amp; Beverage, or a related field.</li><li>
Minimum 3&ndash;5 years of experience in a luxury hotel or high-end restaurant, with exposure to Mediterranean cuisine preferred.</li><li>
Strong understanding of luxury service standards and guest engagement.</li><li>
Pre-opening experience is highly advantageous.</li></ul>
Competencies:<ul><li>
Inspirational leadership with a passion for people development</li><li>
Deep appreciation for Mediterranean cuisine and cultural storytelling</li><li>
Exceptional communication and interpersonal skills</li><li>
Strong commercial awareness and financial acumen</li><li>
Attention to detail with a commitment to excellence</li><li>
Emotional intelligence and ability to create meaningful guest connections</li></ul> 

Additional Information 
<ul><li>
Strong understanding of Raffles &amp; Fairmont service culture and emotional luxury philosophy.</li><li>
A proactive and anticipatory approach to guest service, ensuring every moment is meaningful and memorable.</li><li>
Impeccable grooming and personal presentation aligned with ultra-luxury standards.</li><li>
Flexibility to work shifts, including weekends and public holidays.</li></ul></div>

Restaurant Manager - Mediterranean - Fairmont The Red Sea

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