assistant manager - procurement Jobs in Jobs In Hyderabad

assistant manager - procurement

assistant manager-mfg process ops -supply chain Jobs in Jobs In Hyderabad

assistant manager-mfg process ops -supply chain

associate - operations Jobs in Jobs In Hyderabad

associate - operations

business operations associate Jobs in Jobs In Hyderabad

business operations associate

business operations manager Jobs in Jobs In Hyderabad

business operations manager

partner operations manager vendor operations manager

Telstra

<div>
 
 Job Description for Advertising
 
 
 
 About the role:
 
 
 
 We are seeking a dynamic and experienced Partner Specialist to manage the strategic and operational relationship with our Partner. The ideal candidate will be responsible for driving operational KPIs, ensuring governance and regulatory compliance, and maintaining a strong presence at the partner site. This role demands flexibility for extensive travel and a proactive approach to partnership management.
 
 
 
 
 
 
 Location - Hyderabad
 
 
 
 
 Work timing - 2.30AM onwards
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 - Serve as the primary liaison between Belong and Partner site.
 
 
 - Monitor and drive performance against defined operational KPIs.
 
 
 - Ensure adherence to governance frameworks and regulatory requirements.
 
 
 - Available at site and audits to ensure compliance and operational excellence.
 
 
 - Collaborate with cross-functional teams to resolve issues and implement improvements.
 
 
 - Prepare and present performance reports and strategic updates to senior leadership.
 
 
 - Facilitate training, workshops, and knowledge-sharing sessions with partner teams.
 
 
 - Maintain up-to-date knowledge of industry regulations and best practices.
 
 
 
 
 
 
 Qualifications:
 
 
 
 - Bachelor&rsquo;s degree in business administration, Operations Management, or a related field.
 
 
 - 10 - 15+ years of experience in partner management, operations management managing large teams, or a similar role.
 
 
 - Strong understanding of governance, compliance, and regulatory frameworks.
 
 
 - Excellent communication, negotiation, and interpersonal skills.
 
 
 - Ability to work independently and manage multiple priorities.
 
 
 - Willingness and flexibility to travel extensively and be located at the partner site.
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 - Experience working with or managing relationships with partners.
 
 
 - Project management certification (e.g., PMP) is a plus.
 
 
 - 10 -15 years in operations management with Telco experience and deep understanding of business KPI&rsquo;s
 
 
 
 
 
 
 Must Have Advance Level Capabilities/Competencies:
 
 
 
 Adapts and grows
 
 
 Collaborates and Influences
 
 
 Customer Focused
 
 
 Informed Decision Maker
 
 
 Innovates and improves
 
 
 Leads the Way
 
 
 Team Performer
 
 
 Analytical Thinking
 
 
 Change Management
 
 
 Conflict Management
 
 
 Business acumen
 
</div>

Partner Operations Manager/Vendor operations Manager

Reliance Retail

<div>
 
 Manager Facilities
 
 
 
 
 Role Summary
 
 
 
 As the Manager Facilities at Swadesh, you will be responsible for the end-to-end supervision of all infrastructure support functions including housekeeping, technical maintenance (MST), valet services, and packing operations. You will ensure that the physical store environment remains clean, safe, functional, and guest-ready at all timesaligning with Swadeshs high standards of hospitality and luxury retail experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team &amp; Workflow Management
 
 
 </li>
 </ul>
 Supervise third-party staff including housekeeping, maintenance technicians, packers, and valet teams.
 
 
 Allocate daily responsibilities and ensure seamless execution of workflows across store zonessales floor, back office, restrooms, stockroom, and parking.
 
 
 Ensure each team functions within SOPs, with timely task execution, grooming, and service alignment.
 
 
 <ul>
 <li>
 Cleanliness &amp; Hygiene Oversight
 
 
 </li>
 </ul>
 Monitor regular cleaning, sanitation, and waste disposal operations.
 
 
 Ensure all customer-facing and staff areas (e.g., restrooms, trial rooms, glass displays, entryways) are always clean and maintained.
 
 
 Plan and execute deep cleaning routines during non-peak hours.
 
 
 <ul>
 <li>
 Preventive &amp; Reactive Maintenance
 
 
 </li>
 </ul>
 Oversee routine maintenance checks and preventive servicing of plumbing, electrical, HVAC, lighting, furniture, and fixtures.
 
 
 Coordinate quick resolution of urgent repair needs and ensure timely reporting/escalation of major issues.
 
 
 Maintain records of repairs, inspections, and AMC/vendor interventions.
 
 
 <ul>
 <li>
 Inventory &amp; Supplies Control
 
 
 </li>
 </ul>
 Monitor usage and replenishment of cleaning materials, tools, safety gear, and packaging consumables.
 
 
 Raise requisitions for stock in coordination with procurement; avoid overuse or shortages.
 
 
 <ul>
 <li>
 Event &amp; Peak Period Readiness
 
 
 </li>
 </ul>
 Prepare the store for special events, exhibitions, or high-footfall days with advance cleaning, valet optimization, and aesthetic readiness.
 
 
 Coordinate with VM and Events teams for set-up, movement, and post-event clean-up.
 
 
 <ul>
 <li>
 Safety, Compliance &amp; Customer Comfort
 
 
 </li>
 </ul>
 Ensure adherence to safety standardsPPE usage, chemical handling, fire safety, and spill prevention.
 
 
 Keep aisles, exits, and parking zones hazard-free and guest-ready.
 
 
 Monitor valet operations for safety, efficiency, and service etiquette.
 
 
 <ul>
 <li>
 Documentation &amp; Reporting
 
 
 </li>
 </ul>
 Maintain daily logs of cleaning, maintenance checks, valet operations, and packing support.
 
 
 Prepare weekly reports on staffing, attendance, issue resolutions, and escalations.
 
 
 Track vendor SLAs, billing accuracy, and staff performance audits.
 
 
 
 Functional Expertise
 
 
 
 Housekeeping standards &amp; SOPs
 
 
 General maintenance &amp; AMC coordination
 
 
 Stock &amp; packaging workflow familiarity
 
 
 Valet logistics and customer service
 
 
 Vendor coordination and performance tracking
 
 
 Health, hygiene &amp; safety compliance
 
 
 
 Behavioral Competencies
 
 
 
 Proactive Ownership &amp; Problem Solving
 
 
 Team Supervision &amp; Multitasking
 
 
 Communication &amp; Conflict Resolution
 
 
 Process Orientation with Attention to Detail
 
 
 Customer-Centric Operational Thinking
 
 
 Agility under Pressure
 
 
 
 Eligibility Criteria
 
 
 
 Graduate in Hospitality
 
 
 58 years of experience managing facility services in luxury retail, hospitality, or premium commercial environments.
 
 
 Familiarity with safety protocols, maintenance standards, and housekeeping benchmarks.
 
 
 Proven ability to manage third-party vendors and supervise cross-functional support staff.
</div>

Manager Facilities - Swadesh

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Electrical, Mechanical, Industrial, Construction Engineering, Construction Management or equivalent practical experience.
 </li>
 <li>
 10 years of experience in mission critical facility design and construction environments.
 </li>
 <li>
 3 years of experience developing and managing managers.
 </li>
 <li>
 Experience with project and vendor management.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 15 years of experience in mission critical facility design and construction environments.
 </li>
 <li>
 Experience in managing construction projects within an international working environment or with commercial agreement management and procurement.
 </li>
 <li>
 Experience in managing vendor relationships, with the knowledge of standard practices in the design and construction industry.
 </li>
 <li>
 Experience in working within the mission critical sector.
 </li>
 <li>
 Experience with data center equipment/environments, including switchgear, generators, chillers, cooling towers, air handling units, controls, security monitoring systems, and fire safety systems.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 As a Data Center Services Manager (DCS), you will be fully involved in nearly every aspect of the design development and localization, procurement, schedule and cost management, delivery, commissioning, handover and close-out of our data centre projects, including facility upgrades within operational data centres. You will partner with our local/regional facility managers, plant engineers, our design, project controls, delivery, and commissioning teams, to develop scalable solutions at pace. In this role, you will manage complex schedules, budgets and broad inter-dependencies, all while maintaining industry leading EHS and Quality standards.You will use your communication, collaborative and organizational skills.
 
 
 The AI and Infrastructure team is redefining what&rsquo;s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
 
 
 We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive the development of localized designs leveraged from programmatic design, supporting procurement, construction, commissioning, closeout to the operations team while meeting safety, cost, schedule and quality goals and established customer requirements.
 </li>
 <li>
 Establish and maintain delivery models and global relationships with multiple vendors, measuring Key Performance Indicators (KPIs) and metrics.
 </li>
 <li>
 Develop growth plans and lead talent recruitment initiatives, delivering onboarding programs to ensure the success of newly-added team members.
 </li>
 <li>
 Lead the identification, selection and onboarding of new regional contractors and vendors to increase the current bench.
 </li>
 <li>
 Manage a large, campus-wide data center construction and delivery organization with the DCS Manager as the single point of accountability and oversight new construction projects, or large capital improvement projects in existing facilities, utilizing internal and extended workforce resources.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Data Center Services Manager

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Hyderabad, Telangana, India; Bengaluru, Karnataka, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 7 years of experience as an HR Business Partner or HR Generalist providing consultations to the business on performance management, workplace queries, etc.
 </li>
 <li>
 Experience in managing multiple stakeholders.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in HR, people programs, or people related roles.
 </li>
 <li>
 Experience with cross-functional collaboration.
 </li>
 <li>
 Experience with coaching and mentoring.
 </li>
 <li>
 Excellent investigative and problem solving skills, with the ability to organize and analyze data using Human Resource Information System (HRIS) for reporting.
 </li>
 <li>
 Excellent teamwork and organizational skills.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made.
 
 
 People Experience (PX) is the team at Google that delivers hire-to-retire experiences for employees. We deliver global Human Resource (HR) processes that are personalized and delightful for candidates. PX teams span Recruiting, Problem-solving and Planning, HR Operations, Vendor Management, Service Model Excellence, and Employee and Market-level HR support.
 
 
 In this role, you will work with Google employees, People Partners and other People Operation (POps) teams to provide personalized guidance, support, and solutions on people operations related activities requiring expertise and depth across multiple organizations and specialties. You will ensure that employees experience the best that HR has to offer. You will focus on employee experiences, provide responses, share knowledge and experiences with team members, and balance needs with philosophy, principles, and available resources.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate across organizational boundaries, and navigate the People Operations (POps) ecosystem to influence people's priorities and solutions in service of the business, product, or market.
 </li>
 <li>
 Drive operational excellence across the organization to improve processes, operations, and service delivery, and influence forward thinking interventions, process and product improvements that enable a better employee experience.
 </li>
 <li>
 Act as a HR advisor, mentor, and partner to employees, managers, and leaders, and manage risk mitigation and de-escalating/resolving HR matters.
 </li>
 <li>
 Provide HR guidance, managing clients, business, and company needs against risks, to solve HR problems, build relationships, and increase manager, and leader capability.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

People Consultant

ModMed India

<div>
 
 We are united in our mission to make a positive impact on healthcare. Join Us!
 
 
 
 <ul>
 <li>
 South Florida Business Journal, Best Places to Work 2024
 </li>
 <li>
 Inc. 5000 Fastest-Growing Private Companies in America 2024
 </li>
 <li>
 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
 </li>
 <li>
 2024 Spring Digital Health Awards, &ldquo;Web-based Digital Health&rdquo; category for EMA Health Records (Gold)
 </li>
 <li>
 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 We Are Modernizing Medicine (WAMM)! We&rsquo;re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
 
 
 The RCM Operations Project Manager is responsible for delivering business value through developing, planning, and managing a program of high-priority work initiatives. Primary functions include identifying opportunities for new workflows based on product changes, standard operating procedures (SOPs), and/or healthcare industry changes; collaborating with internal stakeholders to assist in the creation of new processes and workflows; overseeing beta processes as necessary; providing education to internal and partner teams on workflow and process changes. The RCM Operations Project Manager takes a process-oriented and results-focused approach in collaborating with internal ModMed staff and Global Services Teams on software modifications/enhancements, product questions, and BOOST processes, working with various departments to ensure information is relayed appropriately.Essential Duties and Responsibilities
 
 
 <ul>
 <li>
 Develop, plan, and manage a program of high-priority work initiatives within Boost including projects that are cross-functional and/or enterprise-wide.
 </li>
 <li>
 Perform project management of the high-priority work initiatives documented in a road map.
 </li>
 <li>
 Act as change agent to foster a customer centric quality culture throughout the organization and drive measurable business process improvements.
 </li>
 <li>
 Responsible for all aspects of the development/implementation of projects, focused on the delivery of a process or service from the design process through a finished state for internal/external customers.
 </li>
 <li>
 Interface with all areas affected by the project which may include internal departments in Operations, Client Success, Product, senior level executives, as well as Global Service vendors.
 </li>
 <li>
 Assess RCM workflow and process issues and develop resolutions to meet productivity, quality, and client success.
 </li>
 <li>
 Develop detailed work plans, schedules, project timelines, project estimates, resource plans, budgets, and status reports.
 </li>
 <li>
 Oversee and coordinate all aspects of a project, including high-profile, complex projects.
 </li>
 <li>
 Conduct project meetings and be responsible for meeting expected deliverables and timelines.
 </li>
 <li>
 Work together with Global Vendor Liaison to manage the integration of vendor tasks while tracking and reviewing deliverables. May provide project management guidance to the project team.
 </li>
 <li>
 Plan and direct schedules as well as project budgets. Monitor the product/program/project from initiation through delivery, interfacing with (internal) customers on all matters.
 </li>
 <li>
 Recommend and take action to direct the analysis of and solution to problems.
 </li>
 <li>
 Lead, coordinate, and facilitate client and internal meetings concerning project activities.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Experience And Skills Requirements
 
 
 
 <ul>
 <li>
 Four to five years of relevant experience preferred or equivalent combination of experience and education
 </li>
 <li>
 Experience with healthcare revenue cycle and medical billing operations is require
 </li>
 <li>
 PMP certification preferred
 </li>
 <li>
 Knowledge of and experience with RCM workflows and processes
 </li>
 <li>
 Excellent communication; teamwork; extraordinary high level of attention to detail
 </li>
 <li>
 Experience managing vendor relationships or offshore relationships is a plus
 </li>
 <li>
 An intelligent and articulate individual who can relate to people at all levels of an organization and possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective
 </li>
 <li>
 A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus
 </li>
 <li>
 Ability to lead a cross-functional project team and work with peers in a team effort
 </li>
 <li>
 Demonstrated ability to manage multiple priorities and deadlines
 </li>
 <li>
 A well-organized and self-directed individual who is able to work with minimal supervision
 </li>
 <li>
 Capability to efficiently complete tasks in a fast-paced environment
 </li>
 <li>
 Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results.
 
 
 </li>
 </ul>
 
 
 ModMed Benefits Highlight:
 
 
 At ModMed, we believe it&rsquo;s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
 
 
 
 India
 
 
 
 <ul>
 <li>
 Meals &amp; Snacks: Enjoy complimentary office lunches &amp; dinners on select days and healthy snacks delivered to your desk,
 </li>
 <li>
 Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
 </li>
 <li>
 Allowances: Annual wellness allowance to support your well-being and productivity,
 </li>
 <li>
 Earned, casual, and sick leaves to maintain a healthy work-life balance,
 </li>
 <li>
 Bereavement leave for difficult times and extended medical leave options,
 </li>
 <li>
 Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
 </li>
 <li>
 Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
 
 
 </li>
 </ul>
 
 United States
 
 
 
 <ul>
 <li>
 Comprehensive medical, dental, and vision benefits
 </li>
 <li>
 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
 </li>
 <li>
 Generous Paid Time Off and Paid Parental Leave programs,
 </li>
 <li>
 Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
 </li>
 <li>
 Company-sponsored Business Resource &amp; Special Interest Groups that provide engaged and supportive communities within ModMed,
 </li>
 <li>
 Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
 </li>
 <li>
 Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
 </li>
 <li>
 Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
 
 
 </li>
 </ul>
 
 PHISHING SCAM WARNING:
 
 ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders&rsquo; email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
</div>

Operations Project Manager

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 10 years of experience in operations or business management, vendor management and quality assurance.
 </li>
 <li>
 10 years of experience using analytics or applying project management tools to address business problems.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience managing vendors that provide software, hardware, telecom and other IT products and services.
 </li>
 <li>
 Experience in project management and vendor management with the ability to execute, multi-task and delegate efficiently.
 </li>
 <li>
 Ability to manage multiple IT vendors across many Google stakeholder groups simultaneously.
 </li>
 <li>
 Ability to think globally and strategically, influencing change across a complex organization.
 </li>
 <li>
 Excellent communication skills with the ability to articulate complex ideas in easy to understand terms.
 </li>
 <li>
 Excellent problem-solving skills with attention to detail.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 A problem isn&rsquo;t truly solved until it&rsquo;s solved for all. That&rsquo;s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you&rsquo;ll lead complex, multi-disciplinary projects from start to finish &mdash; working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
 
 
 The Corporate Engineering builds the technical foundation behind Google&rsquo;s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. Corporate Engineering is the team that builds and maintains the infrastructure that powers Google. We are responsible for designing, building, securing, and operating the systems that keep Google running smoothly. Our mission is to enable Googlers to do their best work by providing them with the reliable, secure, and scalable infrastructure they need. Our goal is to be the world's leading provider of enterprise technology solutions.
 
 
 At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google&rsquo;s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Define and execute the overarching Keep The Lights On (KTLO) vendorization strategy for the HR application portfolio, ensuring operational excellence through the establishment of key performance indicators for uptime and incident response.
 </li>
 <li>
 Serve for strategic HR technology vendors and ensure alignment on delivery Service Level Objectives (SLOs), security, release schedules, and long-term technical roadmaps.
 </li>
 <li>
 Partner with finance and procurement to provide technical oversight on vendor agreements, license utilization, and service consumption, ensuring optimal value and technical alignment.
 </li>
 <li>
 Lead response to major system incidents within the KTLO portfolio, acting as an escalation point. Drive the post-incident review (PIR) process and own the resulting problem management road-map to ensure permanent fixes.
 </li>
 <li>
 Provide regular updates on KTLO program status, vendor performance, and risks to all stakeholders. Lead change management efforts related to KTLO program within the engineering teams.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Vendor Manager, HR Engineering

GMR Hyderabad International Airport Ltd

<div>
 
 Job Purpose
 
 
 
 The position is crucial for ensuring the integrity and effectiveness of the Feedback Management System, which is vital for maintaining high customer satisfaction. By managing customer issues throughout their lifecycle, maintaining accurate correspondence data, and understanding customer needs, this role directly contributes to enhancing the overall customer experience. Additionally, the position involves executing surveys to capture the Voice of the Customer, developing problem-solving methodologies, and driving process improvements. Collaboration with stakeholders and adherence to ISO standards ensures a customer-focused approach that aligns with the organization's mission to create lifetime customers and deliver consistent, high-quality service.
 
 
 
 ORGANISATION CHART
 
 
 
 Head - Passenger Experience / CPEO --&gt; Associate Manager- Passenger Experience
 
 
 
 Key Accountabilities
 
 
 
 Responsibilities Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 To keep track of All departmental MIS and update it on periodic basis/as and when required
 </li>
 <li>
 MIS up to date
 
 
 </li>
 </ul>
 
 Aesthetics &amp; Branding Standardization
 
 
 
 <ul>
 <li>
 Undertake daily/scheduled audits and support Manager-Pax EX in collation of findings
 </li>
 <li>
 Update observation status in the tracker periodically.
 </li>
 <li>
 Daily/scheduled walkthrough Reports
 </li>
 <li>
 Audit Trackers
 
 
 </li>
 </ul>
 Event &amp; D&eacute;cor Management
 
 
 
 Support Head- Pax Experience In Below
 
 
 
 <ul>
 <li>
 Ensure smooth execution of planned passenger experience events and airport decor as per the annual event calendar.
 </li>
 <li>
 Coordinate with Corporate Communication/ BD-Non Aero Team for Events and D&eacute;cor Management for passenger engagement
 </li>
 <li>
 Ensure on ground coordination with various stakeholders for d&eacute;cor and events for material movement, tool permit, safety clearances, work permits etc.
 </li>
 <li>
 Ensure the safety norms adherence while execution of events and decors
 </li>
 <li>
 Build a database for event management companies and ensure the highest quality of execution in close coordination with the vendor for Brand enhancement and passenger appreciations.
 </li>
 <li>
 Ensure smooth execution of planned passenger experience events and
 </li>
 <li>
 Adherence to the event Calendar
 </li>
 <li>
 Seamless Execution of events
 
 
 </li>
 </ul>
 
 Passenger Journey Mapping And Experience Enhancement
 
 
 
 <ul>
 <li>
 Observe gaps in current service delivery mechanism, review passenger requirements based on VOC (voice of Passengers), compare VOC vs VOB (Voice of Business) and infrastructure requirements to meet passenger expectations.
 </li>
 <li>
 Must have Balance of Technology and Human Touch points.
 
 
 </li>
 </ul>
 Interact with Passengers during the full life cycle of the passenger Experience journey to ensure a positive Passenger experience.
 
 
 <ul>
 <li>
 Journey Mapping Tracker
 
 
 </li>
 </ul>
 
 Admin/ Misc Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and Circulate MOM of all cross departmental meetings like Passenger Ex Council Review meetings, Audit meetings etc.
 </li>
 <li>
 Keep a record of all MIS and departmental Documentation.
 </li>
 <li>
 Undertake any other miscellaneous requirements of the department
 </li>
 <li>
 Timely PR/PO
 </li>
 <li>
 No pending invoices
 </li>
 <li>
 MIS up to date
 
 
 </li>
 </ul>
 Safety &ndash;
 
 
 <ul>
 <li>
 Ensure safety is incorporated in all processes, initiatives
 </li>
 <li>
 Ensure safety is incorporated, monitored and managed in vendor contracts
 </li>
 <li>
 Ongoing
 
 
 </li>
 </ul>
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 Responsibilities Key Performance Indicators (KPIs)
 
 Vendor Management (PR to Payment):
 
 
 
 <ul>
 <li>
 Ensure all PR /PO are executed within set timeframes by internal coordination with Procurement, Finance, MAG etc.
 </li>
 <li>
 Ensure vendor bills are submitted in a timely manner.
 </li>
 <li>
 Follow up vendor payments are made in a timely manner, ensuring departmental clearance of all invoices.
 </li>
 <li>
 Keep departmental AOP data and expenses data updated.
 </li>
 <li>
 Monitor SAP entries.
 </li>
 <li>
 Timely PR/PO
 </li>
 <li>
 No pending invoices Admin/ Misc Responsibilities:
 </li>
 <li>
 Support/Assist Manager- Pax Ex to Prepare and Circulate MOM of all cross departmental meetings like Passenger Ex Council Review meetings, Audit meetings etc.
 </li>
 <li>
 Keep a record of all MIS and departmental Documentation.
 </li>
 <li>
 Undertake any other miscellaneous requirements of the department.
 </li>
 <li>
 Keep track of All departmental MIS and update it on periodic basis/as and when required.
 </li>
 <li>
 Up to date MIS Safety:
 </li>
 <li>
 Ensure safety is incorporated in all processes, initiatives.
 </li>
 <li>
 Ensure safety is incorporated, monitored, and managed in vendor contracts.
 
 
 </li>
 </ul>
 
 EXTERNAL INTERACTIONS
 
 
 
 <ul>
 <li>
 Coordinate with various Stakeholders like CISF, RAXA, concessionaires etc. for passenger experience initiatives /decors
 </li>
 <li>
 Coordination with External Vendors for events &amp; D&eacute;cor
 
 
 </li>
 </ul>
 Service Providers
 
 
 
 INTERNAL INTERACTIONS
 
 
 
 Coordination with internal departments like Operations, Business Development, SPG and Finance for PR/PO and invoice clearances
 
 
 
 FINANCIAL DIMENSIONS
 
 
 
 <ul>
 <li>
 Invoicing
 </li>
 <li>
 PR/PO SAP Process
 
 
 </li>
 </ul>
 
 Other Dimensions
 
 
 
 <ul>
 <li>
 Will be coordinating with GHIAL employees and outsourced employees
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 Any bachelor&rsquo;s degree (Preferably Hospitality)
 </li>
 <li>
 Event management
 </li>
 <li>
 Knowledge of SAP modules
 </li>
 <li>
 Exposure to project Management will be an added advantage
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 8-12 years of relevant experience
 </li>
 <li>
 Having a fair understanding of event management and d&eacute;cor
 </li>
 <li>
 Fair understanding of MS office
 </li>
 <li>
 Experience in the Airport Sector/ Airlines/Retail will be an added advantage.
 
 
 </li>
 </ul>
 
 COMPETENCIES
 
 
 
 <ul>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Stakeholder Focus
 </li>
 <li>
 Networking
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Quality Assurance (Practitioner)
 </li>
 <li>
 Brand Management, Aesthetics and Standardization (Practitioner)
 </li>
 <li>
 Information Management and Analysis (Practitioner)
 </li>
 <li>
 Regulatory, Compliance and Audit frameworks Knowledge (Practitioner)
 </li>
 <li>
 Passenger Journey Mapping (Practitioner)
 </li>
 <li>
 Passenger Insights (Practitioner)
 </li>
 <li>
 Safety Management (Practitioner)
 </li>
 </ul>
</div>

Associate Manager Passenger Experience

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