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patient care coordinator

GluCare.Health

<div>
 Location: Grove Mall, Al Barsha 2 and/or 268 Al Wasl Rd, Jumeirah 1, Dubai, UAE
 
 
 Job Overview:
 
 
 We are seeking a motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations to join our team. This role is responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.
 
 
 Key Responsibilities:
 
 
 Healthcare Program Sales:
 
 
 <ul>
 <li>
 Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs
 </li>
 <li>
 Manage leads and nurture leads through CRM systems to ensure timely communication and conversions. Cross-sell and upsell relevant services to existing patients
 </li>
 <li>
 Meet or exceed monthly and quarterly enrollment and revenue targets
 </li>
 <li>
 Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes
 
 
 </li>
 </ul>
 Patient Coordination:
 
 
 <ul>
 <li>
 Schedule appointments and manage patient flow through EMR systems
 </li>
 <li>
 Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc)
 </li>
 <li>
 Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
 </li>
 <li>
 Maintain accurate and timely documentation of patient interactions, program progress, and service delivery
 </li>
 <li>
 Track and encourage patient adherence to program milestones and follow-up visits
 
 
 </li>
 </ul>
 Client Relationship Management:
 
 
 <ul>
 <li>
 Build strong relationships with patients, serving as their primary point of contact
 </li>
 <li>
 Address inquiries and concerns promptly to ensure a positive patient experience and retention
 
 
 </li>
 </ul>
 Product Knowledge and Promotion:
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of company services and healthcare industry trends
 </li>
 <li>
 Confidently educate patients about program offerings and benefits
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in healthcare administration, management, or a related field
 </li>
 <li>
 3-4 years of experience as a patient coordinator or in a similar healthcare role in the UAE
 </li>
 <li>
 Proven track record in sales or client relationship management within healthcare
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills
 </li>
 <li>
 Experience with CRM, EMR, and insurance systems preferred
 </li>
 <li>
 Ability to work weekends and public holidays
 </li>
 <li>
 Professional, adaptable, and patient-focused approach
 </li>
 </ul>
</div>

Program Coordinator

King’s College Hospital London, Dubai

<div>
 
 Position Overview:
 
 
 The Organ Transplant Coordinator plays a pivotal role in supporting the Organ Transplant Department&rsquo;s operational &amp; administrative functions. The position holder provides a high-level support to the department, assisting in the coordination, organization, and facilitation of daily operations and communications. This role requires exceptional organizational skills, discretion, and the ability to manage sensitive information effectively.The position holder works closely with medical professionals, administrative staff, patients, and external stakeholders to ensure smooth functioning of the Organ Transplant Services. The coordinator serves as the central point of contact for patients, families, referrers, and internal stakeholders, ensuring high-quality service delivery and compliance with healthcare standards.
 
 
 
 
 
 
 
 Administrative &amp; Operational Coordination:
 
 
 
 <ul>
 <li>
 Manage calendars, schedule clinics, meetings, and appointments for clinics &amp; transplant patients and clinical staff.
 </li>
 <li>
 Organize regular MDT meetings, including attendance tracking, documentation, and communication of outcomes.
 </li>
 <li>
 Serves as primary point of contact for internal &amp; external referrals, including screening and directing phone calls, responding to inquiries and managing email correspondence/referrals on behalf of the organ transplant services.
 </li>
 </ul>
 
 
 
 
 
 
 Patient Pathway Management:
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for new patient enquiries, guiding them through initial stages of the organ transplant pathway.
 </li>
 <li>
 Ensure accurate and timely documentation of patient information, including updates on clinical milestones.
 </li>
 <li>
 Coordinate post-transplant care including investigations, follow-up appointments, and post-operative requirements.
 </li>
 </ul>
 
 
 
 
 
 
 Referral &amp; Stakeholder Engagement
 
 :
 
 
 <ul>
 <li>
 Manage internal and external referrals, including screening calls, responding to enquiries, and managing email correspondence.
 </li>
 <li>
 Support the development and maintenance of referral networks, including Memorandum of Understanding&rsquo;s with partner hospitals.
 </li>
 </ul>
 
 
 
 
 
 
 Education, Qualification &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Nursing with healthcare or administrative field experience.
 </li>
 <li>
 Minimum 5 years of experience in a hospital or similar healthcare setting.
 </li>
 <li>
 Previous experience in similar roles and working with electronic health records (EHRs) preferred.
 </li>
 </ul>
 
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 
 <ul>
 <li>
 Proven experience as an administrative professional in a healthcare or medical setting.
 </li>
 <li>
 Strong organizational skills with the ability to prioritize tasks and manage multiple priorities simultaneously.
 </li>
 <li>
 Excellent communication skills, both written and verbal, with a high level of professionalism and discretion.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and electronic health record (EHR) systems.
 </li>
 </ul>
 
 
</div>

Organ Transplant Coordinator - Nurse

Amir Beladi Dental Clinic LLC

Job Description &ndash; Patient Relations &amp; Sales Coordinator(Philippines)Position Summary: The Patient Relations &amp; Sales Coordinator is responsible for ensuring a seamless patient journey from inquiry to treatment. This role combines patient coordination, sales, CRM, marketing follow-ups, service training, and compliance awareness to enhance patient satisfaction and achieve clinic growth targets.---Key Responsibilities:1. Patient CoordinationAssist doctors during consultations for pricing discussions and help in convincing patients for treatment.Support patients during treatment to ensure comfort and trust.Collect reviews and testimonials from satisfied patients.Distribute vouchers and offers for patients&rsquo; future treatments.2. SalesBook appointments for new patients through phone, WhatsApp, Meta, and other channels.Follow up on new inquiries promptly and effectively.Upsell additional treatments based on doctor recommendations and consultations.Achieve monthly sales targets and contribute to revenue growth.3. CRM &amp; Patient Follow-upsManage bookings and scheduling in the clinic system.Arrange follow-up appointments and provide offers for upcoming treatments.Follow up with old patients regarding pending treatments or check-ups.4. Marketing Support &amp; Follow-upsCoordinate with the Marketing/Meta team regarding active offers, and request removal of ineffective campaigns.Request new offers/designs based on market trends, compare with competitors, and after doctors&rsquo; confirmation, forward to Marketing.Coordinate photography/videography sessions and ensure content variety.(Optional/Future) Assist with running ads and verifying target audiences.5. Phone &amp; Message ManagementAnswer phone calls and messages (WhatsApp, Instagram, Meta) in a professional and timely manner (24/7 availability as per duty schedule).Categorize inquiries (appointments, packages, insurance, follow-ups) and respond with appropriate templates.Send appointment reminders and follow up with patients after treatment.Document all communication in the CRM for proper tracking.6. Service Training &amp; Patient CommunicationLearn all clinic services (dentistry and dermatology/beauty) in detail.Explain treatments accurately and clearly to patients, highlighting benefits, procedures, and expectations.Ensure patients understand treatment plans before starting.Use role-play or mock consultations to practice explaining services confidently.7. Compliance &amp; DHA Knowledge (New &ndash; for Clinic Manager support)Maintain basic awareness of DHA rules and regulations related to patient data, insurance claims, treatment consent, and marketing compliance.Assist the Clinic Manager by ensuring that patient coordination, sales practices, and communication follow DHA guidelines.Report any potential compliance issues or patient safety concerns to the Clinic Manager.Job Type: Full-time

Patient Coordinator

NMC Health plc

Registered Nurse - OPD (Urology)

Registered Nurse - ICU

<div><ul><li>Take care of the patients from the time they call till they finish their medical checkup and go back.
</li><li>Advocates patients&rsquo; and their families&rsquo; rights and responsibilities, confidentiality, information and education.
</li><li>Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
</li><li>Visit inpatient ward patients on daily basis.
</li><li>Should be capable of solving problems, effective communication strategies and conflict resolution.
</li><li>Communicate all information to front office personnel and Physicians regarding Patient.
</li><li>Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
</li><li>Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
</li><li>Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
</li><li>Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
</li><li>Provide information about medical insurance coverage to patients.
</li><li>Keeps accurate records of discussions or correspondence with customers.
</li><li>Write reports analyzing the quality of customer service.
</li><li>Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
</li><li>Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
</li><li>Work accordance with the documented OSH procedures and instructions, specific responsibilities.
</li><li>Be familiar with emergency and evacuation procedures.
</li><li>Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
</li><li>Comply with Waste management procedures and policies.
</li><li>Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
</li><li>Use of appropriate personal protective equipment and safety systems.
</li><li>To follow appropriate international guidelines, DHA regulations &amp; Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.</li></ul></div>
 <div><ul><li>Take care of the patients from the time they call till they finish their medical checkup and go back.
</li><li>Advocates patients&rsquo; and their families&rsquo; rights and responsibilities, confidentiality, information and education.
</li><li>Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
</li><li>Visit inpatient ward patients on daily basis.
</li><li>Should be capable of solving problems, effective communication strategies and conflict resolution.
</li><li>Communicate all information to front office personnel and Physicians regarding Patient.
</li><li>Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
</li><li>Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
</li><li>Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
</li><li>Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
</li><li>Provide information about medical insurance coverage to patients.
</li><li>Keeps accurate records of discussions or correspondence with customers.
</li><li>Write reports analyzing the quality of customer service.
</li><li>Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
</li><li>Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
</li><li>Work accordance with the documented OSH procedures and instructions, specific responsibilities.
</li><li>Be familiar with emergency and evacuation procedures.
</li><li>Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
</li><li>Comply with Waste management procedures and policies.
</li><li>Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
</li><li>Use of appropriate personal protective equipment and safety systems.
</li><li>To follow appropriate international guidelines, DHA regulations &amp; Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.</li></ul></div>
 <div><ul><li>Graduate in any discipline.
</li><li>Minimum 3 years&rsquo; experience in handling patients in a hospital environment.
</li><li>Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet explorer skills.
</li><li>Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills.
</li><li>Patient focused; service oriented; patient &amp; understanding.
</li><li>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
</li><li>Reliable, punctual, dependable, and responsive.
</li><li>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</li></ul></div>

Patient Service Executive

Beverly Hills Specialist Hospital

Job Summary:The Patient Coordinator cum Sales Executive will be responsible for managing patient relations and sales activities within the Plastic Surgery department. This role involves ensuring a high level of patient satisfaction, coordinating patient care, and driving sales initiatives to promote the hospital's plastic surgery services.Key Responsibilities:Patient Coordination:<ul><li>Patient Management: Welcome patients and guide them through their treatment journey, from initial consultation to post-operative care.</li><li>Scheduling: Coordinate and schedule appointments, surgeries, and follow-up visits.</li><li>Patient Education: Provide patients with detailed information about procedures, pre-operative and post-operative care, and address any concerns or questions.</li><li>Documentation: Maintain accurate patient records, including medical history, treatment plans, and communication logs.</li><li>Liaison: Act as a liaison between patients, doctors, and other healthcare professionals to ensure seamless communication and care coordination.</li></ul>Sales and Marketing:<ul><li>Lead Generation: Identify and engage potential patients through various channels such as online inquiries, referrals, and marketing campaigns.</li><li>Consultations: Assist in initial patient consultations to discuss potential procedures, providing information and addressing any preliminary questions.</li><li>Sales Targets: Meet and exceed sales targets by promoting the hospital&rsquo;s plastic surgery services.</li><li>Marketing Strategies: Collaborate with the marketing team to develop and implement strategies to attract new patients.</li><li>Follow-ups: Conduct follow-ups with potential patients to convert inquiries into consultations and surgeries.</li></ul>Qualifications:<ul><li>Education: Bachelor's degree in Healthcare Management, Business Administration, Marketing, or a related field.</li><li>Experience: Minimum of 2-3 years of experience in patient coordination and sales, preferably within a plastic surgery or healthcare setting.</li><li>Skills:</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Sales-oriented mindset with a proven track record of meeting sales targets.</li><li>Knowledge of plastic surgery procedures and patient care.</li><li>Proficiency in using healthcare management software and CRM systems.</li></ul>Key Competencies:<ul><li>Customer Service: Demonstrate a patient-centric approach, ensuring a high level of patient satisfaction.</li><li>Sales Acumen: Ability to identify sales opportunities and convert leads into successful consultations and treatments.</li><li>Detail-Oriented: Ensure accuracy in scheduling, documentation, and communication.</li><li>Team Collaboration: Work effectively with medical staff, administrative personnel, and marketing teams.</li><li>Problem-Solving: Address and resolve patient concerns and issues promptly and effectively.</li></ul>Job Type: Full-timePay: From AED5,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Patient Coordinator cum Sales Executive: 1 year (Preferred)</li><li>aesthetic clinic: 1 year (Preferred)</li><li>healthcare: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Patient Coordinator cum Sales Executive

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