receptionist

medical receptionist

telesales representative Jobs in Abu Dhabi

telesales representative

call center representative Jobs in Abu Dhabi

call center representative

customer service manager Jobs in Abu Dhabi

customer service manager

patient service representative

Smart Research System

Emirati Nationals Only &ndash; Patient Access RepresentativeJob Title: Patient Access Representative Section: Patient Access || Office of Access ManagementRole SummaryThe Patient Access Representative is responsible for welcoming patients and supporting registration, scheduling, and admission processes. The role ensures accurate data entry, smooth patient flow, and a positive patient experience across all access points.Key Responsibilities<ul><li>Register and admit patients, schedule appointments, and manage patient check‑in</li><li>Verify patient details and insurance eligibility</li><li>Coordinate with clinical and administrative teams to ensure smooth patient flow</li><li>Maintain accurate and confidential patient records in hospital systems</li><li>Provide high‑quality, culturally sensitive customer service</li></ul>Requirements<ul><li>UAE National (mandatory &ndash; Emiratisation role)</li><li>Strong Arabic and English communication skills</li><li>Customer service or patient‑facing experience preferred</li><li>Basic computer skills and ability to learn hospital systems</li><li>Professional, detail‑oriented, and patient‑focused</li></ul>Pay: AED6,500.00 - AED10,000.00 per monthWork Location: In person

Patient Access Representative - UAE Nationals/Emirati

NMC Health plc

<div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>High School Diploma or equivalent Degree
</li><li>College Diploma - Any discipline or related fields.
</li><li>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</li></ul></div>

Call Center Executive -UAEN

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system.</div>

Call Center Executive - UAEN

Dr Firas Dental & Orthodontic Center

Call Center AgentJob Description: A Call Center Agent is responsible for scheduling patient appointments, handling inquiries regarding services and treatments, assisting with insurance-related questions, managing patient records, and providing follow-up support. The role serves as the primary point of contact for patients and requires strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic&rsquo;s system.Responsibilities<ul><li>Receive and document patient complaints, ensuring all relevant details are accurately and comprehensively recorded, including the nature of the complaint, timeline of events, and specific concerns raised by the patient.</li><li>Maintain open communication with patients throughout the complaint resolution process by providing updates, addressing concerns, and ensuring patient satisfaction with the outcome.</li><li>Handle all patient information with strict confidentiality in compliance with privacy regulations and organizational policies.</li><li>Responsible for booking, confirming, and rescheduling patient appointments in coordination with clinic operations.</li><li>Manage and optimize dentists&rsquo; schedules to ensure efficient utilization of time and minimize gaps, cancellations, and delays.</li><li>Coordinate with Front Desk and clinical teams to align patient bookings with treatment availability and priority cases.</li><li>Monitor daily schedules and proactively adjust appointments when necessary to accommodate operational requirements.</li><li>Ensure accurate entry and updating of appointment details in the EMR system.</li></ul>Qualifications<ul><li>Minimum of 1 year experience in a dental setting (required)</li><li>Arabic speaker is a must</li><li>Knowledge of EMR systems is an advantage</li><li>Strong communication and interpersonal skills</li><li>Ability to handle patient concerns professionally and with empathy</li></ul>Job Type: Full-timeWork Location: In person

Dental Call Center Representative

Cherie clinic

Job Description:We are looking for a professional and customer-focused Call Center Executive who is a native Arabic speaker to join our team. The ideal candidate will have experience in the medical field and a strong ability to handle patient interactions with care and efficiency.Key Responsibilities:Handle inbound and outbound calls in Arabic professionallyAssist patients with inquiries, appointments, and medical informationMaintain accurate records of customer interactionsProvide high-quality customer service and resolve issues promptlyCoordinate with internal medical teams when requiredRequirements:Native Arabic speaker (mandatory)Minimum 2 years of experience in a call center within the medical/healthcare fieldStrong communication and interpersonal skillsAbility to handle sensitive information with confidentialityBasic computer knowledge.Preferred Qualifications:Experience in hospitals, clinics, or healthcareJob Type: Full-timeWork Location: In person

Call Center Representative

First Abu Dhabi Bank (FAB)

<div>
 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
</div>

Customer Service Representative

Spret Retail

Work place: Shops / MallsJob Location: Abu DhabiEmployment Type: Full TimeSeniority Level: Entry-LevelRetail Sales Representative Responsibilities:<ul><li>Greet, engage and responsible for providing our customers with exceptional service by meeting their individual needs and expectations as well as creating a branded, luxury client experience on a friendly and professional manner.</li><li>Assist customers in finding the products they are looking for and provide recommendations based on their needs.</li><li>Maintain a clean and organized sales floor, including product displays and shelves.</li><li>Process transactions accurately and efficiently using our point-of-sale system.</li><li>Meet and exceed individual and team sales targets on a daily, weekly, and monthly basis.</li><li>Handle customer inquiries, complaints, and returns in a timely and professional manner.</li><li>Stay up-to-date on product knowledge, promotions, and current sales trends.</li><li>Collaborate with team members to achieve team goals and contribute to a positive work environment.</li><li>Assist in inventory management by monitoring stock levels and replenishing merchandise as needed.</li><li>Participate in training sessions and meetings to enhance product knowledge and sales techniques.</li></ul>Retail Sales Representative Required Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and sales skills.</li><li>Ability to work in a fast-paced retail environment.</li><li>Attention to detail and accuracy in handling transactions.</li><li>Good organizational and time management skills.</li><li>Ability to work independently as well as in a team.</li><li>Basic knowledge of computer systems and point-of-sale software.</li><li>Flexibility to work evenings, weekends, and holidays as required.</li><li>Ability to lift and carry heavy merchandise, as needed.</li><li>Positive attitude and a passion for helping customers.</li></ul>Required Qualifications:<ul><li>High school diploma or equivalent.</li><li>Effective communication skills, fluent in English, ability to speak Arabic is a plus</li><li>In-depth knowledge of beauty products, with hands-on beauty and personal care service experience is a plus</li><li>Proven experience in a retail or sales-related role is preferred.</li><li>Familiarity with products in the retail industry is a plus.</li><li>Proficiency in using cash registers and handling cash transactions.</li><li>Ability to work effectively in a target-driven environment.</li><li>Knowledge of sales techniques and customer service principles.</li><li>Ability to multitask and prioritize tasks effectively.</li><li>Willingness to learn and adapt to changing business needs.</li><li>Ability to build and maintain strong customer relationships.</li><li>Must be legally eligible to work in UAE.</li></ul>Why Join Us?<ul><li>Luxurious Products: Work with some of the most prestigious skincare brands in the market.</li><li>Attractive Commission: Enjoy a competitive commission structure that rewards your hard work.</li><li>Most prominent Malls in UAE and Prime Retail Locations.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A dynamic and supportive work environment.</li><li>The chance to be part of a leading company in the skincare and beauty industry.</li></ul>If you meet our criteria and are passionate about luxury skincare, we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,500.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Living in Currently in UAE?</li><li>Proficient in English Language?</li></ul>Experience:<ul><li>Retail Skincare: 2 years (Required)</li></ul>Language:<ul><li>English &amp; Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>Work Location: In person

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Explore 484+ Patient service representative in Abu Dhabi this May. Find roles across top companies and apply now to boost your career.