patient service representative

Smart Research System

Emirati Nationals Only &ndash; Patient Access RepresentativeJob Title: Patient Access Representative Section: Patient Access || Office of Access ManagementRole SummaryThe Patient Access Representative is responsible for welcoming patients and supporting registration, scheduling, and admission processes. The role ensures accurate data entry, smooth patient flow, and a positive patient experience across all access points.Key Responsibilities<ul><li>Register and admit patients, schedule appointments, and manage patient check‑in</li><li>Verify patient details and insurance eligibility</li><li>Coordinate with clinical and administrative teams to ensure smooth patient flow</li><li>Maintain accurate and confidential patient records in hospital systems</li><li>Provide high‑quality, culturally sensitive customer service</li></ul>Requirements<ul><li>UAE National (mandatory &ndash; Emiratisation role)</li><li>Strong Arabic and English communication skills</li><li>Customer service or patient‑facing experience preferred</li><li>Basic computer skills and ability to learn hospital systems</li><li>Professional, detail‑oriented, and patient‑focused</li></ul>Pay: AED6,500.00 - AED10,000.00 per monthWork Location: In person

Patient Access Representative - UAE Nationals/Emirati

Al Razi City Medical Center

We are looking for a Call Center Agent&mdash;Arabic Speaking with experience working in a dental or medical facility , willing to work in Shakbout City, Abu Dhabi (transportation provided).<ul><li>Answer incoming patient calls professionally and efficiently.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Conduct appointment reminder calls to reduce no-shows.</li><li>Provide information about clinic services, doctor availability, and operating hours.</li><li>Escalate patient complaints or concerns to supervisors when necessary.</li><li>Good telephone handling skills</li></ul>Job Type: Full-timeWork Location: In person

Call Center Agent – Arabic Speaking

NMC Health plc

<div>First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system</div>

Call Center Executive

Dr Firas Dental & Orthodontic Center

Job description:A Call Center Agent primarily schedules patient appointments, handles patient inquiries about services and treatments, assists with insurance verification and questions, manages patient records, and provides follow-up support. They act as the main point of contact, requiring strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic's system.Responsibilities:A. Patient Complaints&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.B. Quality Checking&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.C. KPI Reporting&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; Management&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; ManagementExperience:<ul><li>Dental Arabic Call Center: 1 year (Required)</li><li>Arabic Speaker is a must</li></ul>Job Type: Full-timeWork Location: In person

Call Center Agent ( Arabic/English Speaker)

Cherie clinic

Job Description:We are looking for a professional and customer-focused Call Center Executive who is a native Arabic speaker to join our team. The ideal candidate will have experience in the medical field and a strong ability to handle patient interactions with care and efficiency.Key Responsibilities:Handle inbound and outbound calls in Arabic professionallyAssist patients with inquiries, appointments, and medical informationMaintain accurate records of customer interactionsProvide high-quality customer service and resolve issues promptlyCoordinate with internal medical teams when requiredRequirements:Native Arabic speaker (mandatory)Minimum 2 years of experience in a call center within the medical/healthcare fieldStrong communication and interpersonal skillsAbility to handle sensitive information with confidentialityBasic computer knowledge.Preferred Qualifications:Experience in hospitals, clinics, or healthcareJob Type: Full-timeWork Location: In person

Call Center Representative

First Abu Dhabi Bank (FAB)

<div>
 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
</div>

Customer Service Representative

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Shopping Experience Representative Cashier PT is integral to delivering exceptional customer service and efficient cash handling processes within IKEA's retail stores. Ensuring a seamless customer experience at the info desk, this role involves overseeing financial transactions, addressing customer inquiries, and supporting the smooth operation of the store's Returns &amp; Exchange desk. The representative maintains customer satisfaction through proactive problem solving and effective communication, contributing to IKEA's reputation for quality service. Success in this role requires dedication to customer focus, individual accountability, and continuous improvement, fostering teamwork and personal leadership.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Cash Handling
 
 
 <ul>
 <li>
 Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Compute and record transactions ensuring 100% accuracy for all register transactions.
 </li>
 <li>
 Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
 </li>
 <li>
 Prepare daily, weekly, and monthly reports of transactions at the returns &amp; exchange desk to be used for reconciling with the cash till and accounts.
 </li>
 <li>
 Ensure accurate reconciliation of transaction records with the cash till and accounts for analyzing sales trends and store performance.
 
 
 </li>
 </ul>
 Customer Service
 
 
 <ul>
 <li>
 Greet and welcome customers on arrival at the store, providing shopping tools and catalogues.
 </li>
 <li>
 Respond efficiently to customer needs to minimize queues and ensure customers are well attended.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously to maximize customer satisfaction.
 </li>
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 Greet and welcome customers at Smaland, explaining the Smaland admission policy professionally.
 
 
 </li>
 </ul>
 Returns and Exchange
 
 
 <ul>
 <li>
 Ensure the returns and exchange policy is perceived as generous and the procedure quick and easy.
 </li>
 <li>
 Handle returns and exchange issues based on judgment, experience, and authority, making exceptions as needed to retain customers.
 </li>
 <li>
 Use information from the Returns &amp; Exchange desk to detect and communicate product faults, safety issues, or transportation problems to management.
 </li>
 <li>
 Brief the Duty Manager on complaints requiring management assistance.
 
 
 </li>
 </ul>
 Safety and Announcements
 
 
 <ul>
 <li>
 Ensure child safety is the main priority within Smaland, providing a safe environment for children.
 </li>
 <li>
 Make announcements and page customers (parents) if issues arise with children in the playroom area.
 </li>
 <li>
 Conduct general announcements to customers when necessary.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Proactive problem-solving abilities
 </li>
 <li>
 Effective customer service focus
 </li>
 <li>
 Ability to work efficiently in a team-oriented environment
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School diploma required.
 </li>
 <li>
 Minimum of 2 years of experience in a similar role within a retail environment.
 </li>
 <li>
 Proficiency in English; command of the Arabic language preferred.
 </li>
 <li>
 Ability to demonstrate excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem solving abilities and proactive attitude.
 </li>
 </ul>
</div>

Emiratization | Shopping Experience Assistant - Cashier | Retail | IKEA | Dalma

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