customer service representative Jobs in Abu Dhabi

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patient service representative

IIQAF

<div><p><b>Company:</b> IIQAF Group<br>
<b>Location:</b> Abu Dhabi, United Arab Emirates<br>
<b>Industry:</b> Hospital / Healthcare<br>
<b>Salary:</b> AED 6,500 &ndash; AED 7,500 per month<br>
<b>Job Type:</b> Full-Time</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>IIQAF Group is seeking a professional and customer-focused <b>Customer Service Representative in Abu Dhabi</b> to support our hospital and healthcare operations. The ideal candidate will have experience in <b>patient support, healthcare customer service, front desk operations, and handling inquiries in a medical environment</b>.</p>
<p>This position is suitable for candidates searching for <b>Hospital Customer Service jobs in Abu Dhabi, Healthcare Customer Support roles, Medical Receptionist jobs, or Patient Service Representative positions</b>.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Provide excellent <b>customer service to patients and visitors</b></li><li>
Handle inbound and outbound calls professionally</li><li>
Assist patients with appointments, registration, and inquiries</li><li>
Support hospital front desk operations</li><li>
Respond to emails and follow up on patient requests</li><li>
Coordinate with medical and administrative departments</li><li>
Resolve complaints and ensure patient satisfaction</li><li>
Maintain accurate records of interactions and service requests</li><li>
Ensure compliance with hospital policies and confidentiality standards</li></ul>
<h2 class="jobSectionHeader"><b>Requirements</b></h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Strong communication and interpersonal skills</li><li>
Experience in handling patient services or medical reception preferred</li><li>
Proficiency in Microsoft Office and basic computer systems</li><li>
Ability to work in a fast-paced healthcare setting</li><li>
Immediate joiners preferred</li></ul></div>

Customer Service Representative

Dr Firas Dental & Orthodontic Center

<p>We are looking for a Call Center Agent to join our Customer Service team in a busy dental healthcare setting. The role focuses on handling inbound and outbound patient calls, appointment scheduling, and ensuring excellent patient experience in line with the center&rsquo;s service standards.</p><p>The Call Center Agent will act as a key link between patients and clinical teams, ensuring calls are answered promptly, patient inquiries are handled professionally, and appointments are efficiently managed using the clinic&rsquo;s EMR and call management systems. Attention to detail, clear communication, and a patient-centered attitude are essential for success in this role.</p><ul><li>Handle patient calls within service standards</li><li>Book, confirm, reschedule, and follow up appointments</li><li>Manage no-show, cancelled, and missed appointments</li><li>Update and maintain accurate patient records in the system</li><li>Coordinate with dentists and front desk for smooth patient flow</li><li>Ensure data confidentiality and compliance with healthcare policies</li></ul><p><b>Preferred Profile</b></p><ul><li>Experience in a <b>healthcare or dental call center</b> is an advantage</li><li>Fluent in <b>English &amp; Arabic</b></li><li>Familiar with <b>EMR systems</b> and call management tools (e.g., 3CX is a plus)</li><li>Strong communication, organization, and customer service skills</li></ul><p>Job Type: Full-time</p>

Call Center Agent

NMC Health plc

<div><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.
</p></li><li><p>Register new patients and ensure the records of current patients are up to date.
</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.
</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.
</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</p></li><li><p>Participate in the Hospital training programs.
</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</p></li><li><p>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.
</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.
</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div>
<br><div><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.
</p></li><li><p>Register new patients and ensure the records of current patients are up to date.
</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.
</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.
</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</p></li><li><p>Participate in the Hospital training programs.
</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</p></li><li><p>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.
</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.
</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div>
<br><div><p>College Diploma - Any discipline or related fields.</p></div>

Patient Admin Executive

Add care Medical center

<p>We are looking for a <b>female receptionist</b> to join our medical center in Abu Dhabi. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming environment and smooth administrative operations. Candidates must have experience with <b>Electronic Medical Records (EMR)</b> systems and <b>medical insurance procedures</b> in the UAE healthcare sector.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and assist patients and visitors in a professional and courteous manner.</li><li>Manage patient appointments, scheduling, confirmations, and follow-ups.</li><li>Register new patients and update existing records accurately in the EMR system.</li><li>Handle patient check-in and check-out processes efficiently.</li><li>Verify insurance coverage, process insurance approvals, and coordinate claims.</li><li>Maintain accurate and confidential patient records in compliance with clinic policies and UAE healthcare regulations.</li><li>Answer phone calls, respond to inquiries, and direct calls to appropriate staff.</li><li>Collect payments, issue receipts, and maintain daily cash records.</li><li>Support doctors and nurses with administrative tasks as required.</li><li>Maintain an organized and welcoming reception area.</li></ul><p><b>Requirements:</b></p><ul><li><b>Female candidates only</b> (as per clinic requirement).</li><li>Currently based in Abu Dhabi or willing to relocate.</li><li>Minimum <b>2 years of experience</b> as a receptionist in a <b>medical or healthcare facility</b>.</li><li>Strong working knowledge of <b>EMR systems</b> (e.g., Cortex, Dok32, etc.).</li><li>Proven <b>experience with medical insurance processes</b> &ndash; eligibility verification, approvals, and claims submission.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in English (Arabic is an advantage).</li><li>Professional appearance and patient-oriented attitude.</li><li>Proficient in MS Office and general computer applications.</li></ul><p><b>Working Hours:</b></p><p>Full-time, as per UAE labor law and clinic operational schedule (may include weekends or shifts if required).</p><p><b>Salary &amp; Benefits:</b></p><ul><li>Competitive salary based on experience.</li><li>Health insurance and benefits as per UAE labor law.</li><li>Paid annual leave and public holidays.</li></ul><p>نوع الوظيفة: دائم</p>

Receptionist-(Arabic Female)

Ayadi Home Health Care LLC

<div>
 Closing date: 11/03/2026
 <br/>
 <br/>
 Number of positions: 1
 <br/>
 <br/>
 Recruiter name: Reem Mansoor
 <br/>
 <br/>
 Reference number: 67452
 <br/>
 <br/>
 Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates
 <br/>
 <br/>
 <strong>
  MAIN PURPOSE OF JOB
  <br/>
  <br/>
 </strong>
 To assist with and support the operational implementation of marketing plans and initiatives aimed at revenue optimisation and effectively establishing Mediclinic as the preferred healthcare brand in the UAE market
 <br/>
 <br/>
 <strong>
  KEY RESPONSIBILITY AREAS
  <br/>
  <br/>
 </strong>
 1 Conduct market research to understand local demographics, competitor activity, and patient needs in the assigned region
 <br/>
 <br/>
 2 Support in developing and execute targeted marketing campaigns across various channels (online, offline, and experiential) to promote Mediclinic's services and attract new patients
 <br/>
 <br/>
 3 Develop the Marketing calendar for the cluster and create compelling content (e.g., brochures, social media posts, website content) that resonates with the local audience and supports campaign objectives
 <br/>
 <br/>
 4 Manage stakeholder relationships through regular communication on progress related to delivery on marketing strategies and achievement of set objectives
 <br/>
 <br/>
 5 Organise and manage local marketing events, such as health fairs and educational seminars, to raise awareness and generate leads.
 <br/>
 <br/>
 6 Track and analyse the performance on marketing campaigns to measure success and identify areas for improvement
 <br/>
 <br/>
 7 Support the management of doctor onboarding and promotion of practice opportunities
 <br/>
 <br/>
 <strong>
  Required Education
  <br/>
  <br/>
 </strong>
 ESSENTIAL EDUCATION
 <br/>
 <br/>
 Diploma or relevant equivalent qualification in Marketing
 <br/>
 <br/>
 DESIRED EDUCATION
 <br/>
 <br/>
 A relevant bachelor&rsquo;s degree or Healthcare Management Degree
 <br/>
 <br/>
 <strong>
  Required Experience
  <br/>
  <br/>
 </strong>
 ESSENTIAL MINIMUM EXPERIENCE
 <br/>
 <br/>
 At least 2-3 years in a marketing position within the healthcare industry or medical insurance industry or as a medical representative
 <br/>
 <br/>
 Experienced with organising CME events
 <br/>
 <br/>
 <strong>
  Desired Experience
  <br/>
  <br/>
 </strong>
 Relevant marketing, medical representative, or sales experience in a healthcare environment with the UAE
 <br/>
 <br/>
 <strong>
  Required Job Skills And Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Apply procedure; requirements; regulations; or policies related to marketing and public relations in the production of work,unit outputs or results
  </li>
  <li>
   Communication, marketing, client interaction, and reputation management principles
  </li>
  <li>
   Digital marketing principles and best practice
  </li>
  <li>
   UAE healthcare industry
  </li>
  <li>
   Verbal and written communication skills in English
  </li>
  <li>
   Computer Literacy (Microsoft Office)
   <br/>
   <br/>
  </li>
 </ul>
 All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family
</div>


Title
            
                
                    Marketing Officer

Tenaris

<p></p><div><p>At <b>Tenaris</b>, you will join a global network of professionals working together toward a common goal: shape the future of <b>energy</b> through advanced <b>tubular products and services</b>.</p>
<p>If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, <b>Tenaris </b>is the place for you.</p><br>
<p></p>
<p><b>LOCATION:</b></p>
<p><b>DEPARTMENT:</b></p><br>
<p></p>
<div>
<div><div><div><b>Job Description</b></div></div><div><br>
<div></div>
</div><br>
<br>
<br>
<div></div><div><div><b>About the Role</b></div><div><br>
</div></div><br>
<div><div><p><b>About the Role</b></p>
<p>
Helps to provide technical assistance services to final customers ensuring the correct use of Tenaris Premium Connections. Checks and follows up on the feedback gathered from the field about product performance and general on-field information valuable for Tenaris.</p></div></div><br>
<div>
</div><br>
<div></div><div><div><b>Main Responsibilities</b></div><div><br>
</div></div><br>
<div><div><br>
<ul><li>Ensures the correct use of TenarisHydril recommended practices, controlling and ensuring well site preparations and running, and well site repairing of Tenaris Premium Connections, preventing potential problems and incidents maximizing a safer and efficient installation of our products.</li>
<li>Provides technical support and directly liaising with customer representative to assure the product is installed in the most efficient manner allowing the product to perform to its optimum design potential.</li>
<li>Provides technical support and directly liaising with customer representative to assure the product is installed in the most efficient manner allowing the product to perform to its optimum design potential.</li>
<li>Provides Tenaris general overview to customer's representative at rig site using our internet sites and info and any other specific one applicable for the operation or region visited. Responsible to ask to customer's representative about Tenaris perception (product and services) to identify potential areas to improve.</li>
<li>Responsible for updated self-training and knowledge on Tenaris Standards and procedures according to FISE training curricula.</li>
<li>Responsible for service report fulfilment same in timely fashion both hardcopy and electronically (running assistance report, miscellaneous, log time, inspection, service ticket and specific as dopeless and visit ones)</li>
<li>Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.</li></ul></div></div><br>
<div></div>
<br>
<div></div>
<br>
<div></div> <br>
<div></div><div><div><b>Requirements:</b></div><div><br>
</div></div><br>
<div><div><p>Education: University degree, preferably in Engineering.</p>
<p>
Experience: A minimum of 6 years of experience in the oil and gas industry or a similar role</p></div></div><div><br>
<div></div>
</div><br>
<br>
<div></div><div><div>Business Management</div> <div>Willing to learn the business manufacturing process, its context and its future evolution : constant updating of his supervisor and conduction of the necessary reporting.</div>
</div><br>
<div><div>Client Focus</div> <div>Ability to understand and respond to internal clients&rsquo; needs and problems by innovating workarounds to minimize the down time and optimize the workflow.</div>
</div><br>
<div><div>Professional Expertise</div> <div>Mastery, application and updating of technical and professional competencies of own unit. Ability to build professional networks.</div>
</div><br>
<div><div>Drive For Results</div> <div>Personal commitment, tenacity and energy applied to his/her management. Ability to solve problems in order to achieve results.</div></div></div></div><br>
<p></p>
<p></p><p>If you are interested in this position and your experience and knowledge match our requirements, please apply, or contact your local HR representative for more information.</p><br>
<p></p>
<p>Thank you for your interest.</p></div><p></p>

Field Service Representative

Sitters Child Care Services

<p><b>Job Description:</b></p><p>We are seeking a dynamic and results-oriented <b>Customer Care Representative </b>to join our team. The ideal candidate will be responsible for managing large volumes of incoming phone calls, generating sales leads, and providing exceptional customer service to our clients.</p><p><b>Responsibilities:</b></p><ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Requirements and Skills:</li><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From AED3,000.00 per month</p>

Explore 698+ Patient service representative in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

698 patient service representative jobs In Abu Dhabi

Customer Service Representative

Call Center Agent

Patient Admin Executive

Receptionist-(Arabic Female)

Title Marketing Officer

Field Service Representative

Customer Service Representative