receptionist Jobs in Dubai United Arab Emirates

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patient services representative

NMC Health plc

<div><ul><li>The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.
</li><li>He/she is also responsible for coordinating specialty care for patients in need of external consultation as requested by the primary care physician and responsible for scheduling, tracking, referral case management and providing reports.</li></ul></div>
 <div><div><ul><li>Greet visitors and patients, determines their needs, checks appointments and directs or escorts to concerned person, office or clinic
</li><li>Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
</li><li>Ensure that the patients/attendants are kept comfortable at all times and ensure their requirements are met as laid down in CosmeSurge rules.
</li><li>Direct patients opting for treatments on special packages to the designated area/block or in the right category of rooms as required by them
</li><li>Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.
</li><li>Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialist.
</li><li>Assist with the conduction and coordination of company&rsquo;s promotional campaigns
</li><li>Educate the patients regarding admission policies and privileges at the time of admission and assist them with the admission procedures and requirements. Procure all the required consent forms and get them signed properly by the patients or their legal guardians/representatives.
</li><li>Keep patient data and records updated and maintain confidentiality of patient information.
</li><li>Answers questions and gives information directly to person, based on knowledge of Clinic/Department rules and regulations (Non-medical information only, otherwise refer to the people concerned or the HOD for medical information).
</li><li>Keep the Branch Manager informed of work-related activities and issues.
</li><li>Will attend all such departmental meetings and training sessions.
</li><li>Respond to patient&rsquo;s needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.
</li><li>Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.
</li><li>Assist in the investigation of patient needs and devise methods to improve the overall effectiveness between patients and the Clinic.
</li><li>Collect data and information about patient care concerns, needs and issues and make recommendations as appropriate.
</li><li>Act as a coordinator between patient, doctor and administration department
</li><li>Explain services available and need for the proper use of it
</li><li>Manage front desk practice correspondence and administration
</li><li>Work towards achieving the best when it comes to the number of visits at the Centre
</li><li>Take extra care of any VIP patient and keep the Branch Manager updated
</li><li>Be updated about the accepted insurance cards in the Clinic</li></ul></div></div>
 <div><ul><li>Any Bachelor degree preferred
</li><li>Minimum 2-4 years in a similar organization</li></ul></div>

Senior Patient Admin Executive

VIP Doctor

Senior Customer Service RepresentativeLocation: DubaiEmployment Type: Full-timeExperience Level: Senior______________About Us:We are currently the Largest Doctor on call provider in UAE and by far the Largest Private Ambulance Service Provider in Dubai; Our Victors team is 300+ staffs with high qualifications in medical service including licensed Doctors, Nurses and Paramedics.Due to our expansion, we are looking for the qualified candidates for the position of a Senior Customer Service; Arabic &amp; European Languages is an advantage.______________Key Responsibilities:<ul><li>Answer inbound calls</li></ul><ul><li>Schedule and coordinate patient appointments</li></ul><ul><li>Provide information about services, eligibility, and care plans</li></ul><ul><li>Maintain accurate records and documentation in our CRM system</li></ul><ul><li>Handle service-related concerns and resolve issues promptly and professionally</li></ul><ul><li>Collaborate with doctors, nursing staff and field personnel</li></ul><ul><li>Follow up with clients to ensure satisfaction and care continuity</li></ul>______________Qualifications:<ul><li>Previous experience in customer service with at least 4 years, preferably in healthcare industry</li></ul><ul><li>Excellent communication and interpersonal skills</li></ul><ul><li>Proficient in Microsoft Office and CRM systems</li></ul><ul><li>Ability to multitask and stay organized under pressure</li></ul><ul><li>Empathy, patience, and professionalism when dealing with sensitive situations</li></ul><ul><li>College degree; healthcare training is a plus</li></ul>______________Qualified candidates may submit their updated CV tohr@vipdoctor247.comJob Type: Full-time

Senior Customer Service Representative

<div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
 <div>College Diploma - Any discipline or related fields.</div>

Patient Admin Executive

DM Healthcare

<ul><li>Act as the primary point of contact for patients on the clinic floor—guide, pacify, inform, and educate them to ensure a smooth visit.</li><li>Serve as a patient advocate, anticipating needs and offering support without waiting to be asked.</li><li>Identify and resolve any discomfort at patient touchpoints, including wait times, seating, wheelchair access, or delayed appointments.</li><li>Take proactive steps to delight patients, especially senior citizens and children, by making their wait more comfortable and less stressful.</li><li>Handle real-time complaints, concerns, and feedback from patients, ensuring prompt resolution and follow-up.</li><li>Promote clinic amenities, services, and wellness programs (e.g., Aster Health Check) to patients and their families.</li><li>Provide accurate information about clinic services, procedures, physicians, and protocols.</li><li>Assist patients with registration and billing queries, and direct them to the appropriate departments when needed.</li><li>Support crisis intervention efforts by working calmly under pressure to de-escalate issues.</li><li>Work closely with the Operations Team to streamline patient flow and address feedback-driven improvements.</li><li>Continuously monitor customer feedback platforms, including QR surveys and Google reviews, to gather actionable insights.</li><li>Encourage and create awareness among patients to submit feedback through digital platforms (QR codes, Google ratings).</li><li>Lead initiatives that increase patient satisfaction scores, working collaboratively with clinical and non-clinical teams.</li><li>Foster a positive environment among staff by recognizing their efforts and sharing patient appreciation stories.</li><li>Suggest and drive process improvements to enhance patient comfort, reduce wait times, and improve service delivery.</li></ul>

Guest Relation Executive-Female

Cornish Arabian Aesthetic Clinic

<ul><li>We are looking to hire a female receptionist with excellent organizational and administrative skills.</li><li>Medical Receptionist Responsibilities:</li></ul><ul><li>Greet and attend to patients in person and over the phone.</li><li>Professionally assist doctors, staff, visitors, and patients.</li><li>Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.</li><li>Answer all phone calls in a professional and courteous manner.</li><li>Follow up the patient leads and convert to sales</li><li>Maintain confidentiality of all doctor, staff, and patient information.</li><li>Schedule appointments between doctors and patients</li><li>Communicate medical results to patients under clinical supervision.</li><li>Complete accurate documentation of patient visits.</li></ul>Medical Receptionist Requirements: * Bachelors degree (advantageous).<ul><li>2 years of experience at a healthcare facility in a medical receptionist role (essential).</li><li>Innovative thinker with strong conceptual and problem-solving skills.</li><li>Meticulous attention to detail with the ability to multi-task.</li><li>Strong organizational, administrative, and planning skills.</li><li>Ability to work under pressure and react effectively to emergency situations.</li><li>Ability to use discretion while working with sensitive information.</li><li>Excellent documentation, communication, and IT skills.</li><li>Passionate about healthcare excellence.</li></ul><ul><li>Previous Healthcare experience is an advantage</li><li>Arabic language - speaking is must</li><li>Only female candidate can apply</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Relation Executive ( Female )

<ul><li>Greet patients and visitors in a friendly and professional manner.</li><li>Schedule appointments and manage bookings through the clinic&#x27;s system.</li><li>Answer incoming phone calls, emails, and WhatsApp messages, providing accurate information and assistance.</li><li>Coordinate with doctors, nurses, and other departments to ensure seamless patient experience.</li><li>Handle patient registration, insurance verification, and billing inquiries.</li><li>Maintain confidentiality and uphold the privacy of patient information.</li><li>Resolve patient concerns or escalate to the clinic manager when needed.</li><li>Collect feedback from patients to improve service delivery.</li><li>Ensure the front desk area is clean and welcoming at all times.</li></ul>

Customer Service Representative - Male

COSMEDENT MEDICAL CENTER LLC

Job Title: Receptionist Experience Required: Minimum 1 year in a medical center or clinicJob Description: We are looking for a professional and friendly Receptionist to join our team. The ideal candidate will have at least one year of experience working in a medical center, with excellent communication and organizational skills.Responsibilities:<ul><li>Greet and welcome patients in a professional manner.</li><li>Manage phone calls, WhatsApp, and appointment bookings.</li><li>Register new patients and update existing patient information.</li><li>Coordinate with doctors, nurses, and other staff to ensure smooth operations.</li><li>Handle billing, payments, and insurance verification when required.</li><li>Maintain a clean and organized reception area.</li><li>Assist in daily administrative and front desk tasks.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in a medical or dental center.</li><li>Excellent communication skills in English and Arabic (additional languages are a plus).</li><li>Strong customer service and multitasking abilities.</li><li>Presentable, organized, and punctual.</li><li>Proficiency in Microsoft Office and clinic management software.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthExperience:<ul><li>medical receptionist : 1 year (Required)</li></ul>

Receptionist

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