telephone operator

telecaller

call center agent

telemarketing executive

telesales

phone operator

Medical Specialists Centre

Job description:We are looking for a female telephone operator.Key Responsibilities:<ul><li>Answering Incoming Calls</li><li>Appointment Scheduling</li><li>Handling Inquiries</li><li>Relaying Messages</li><li>Internal Communication</li></ul>Requirements:<ul><li>High school diploma or equivalent.</li><li>Experience as a telephone operator or in a customer service role is an advantage.</li><li>Excellent verbal communication and active listening skills.</li><li>Polite, friendly, and professional demeanor.</li><li>Familiarity with medical terminology and clinic procedures is beneficial.</li><li>Basic computer skills, including proficiency in using phone systems, scheduling software, and Microsoft Office applications.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Language:<ul><li>English,Arabic,Urdu,Hindi (Required)</li></ul>Job Type: Full-timePay: From AED2,000.00 per month

Telephone Operator

Hilton

<div>
 A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.
 
 
 
 What will I be doing?
 
 
 
 A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Process all incoming and outgoing calls accurately and courteously
 </li>
 <li>
 Records and controls accurately wake up calls
 </li>
 <li>
 Pages guests in co-operation with concerned departments
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 Assists guests with international calls and directory queries
 </li>
 <li>
 Calls guests by name whenever possible
 </li>
 <li>
 Pages staff member when requested
 </li>
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 Abides by principles of guest privacy
 </li>
 <li>
 Handles guests' needs or requests and reports complaints to the Supervisor
 </li>
 <li>
 Report on logbook daily
 </li>
 <li>
 Bill call costs
 </li>
 <li>
 Aware of local telephone listings and frequently dialed numbers
 </li>
 <li>
 Advises defects on switchboard equipment to Supervisor
 </li>
 <li>
 Attends to all guest queries and requests promptly
 </li>
 <li>
 Maintains detailed knowledge of the Hotel's fire, life and safety system
 </li>
 <li>
 Maintain Hotel Information
 </li>
 <li>
 Provide secretarial services for guests
 </li>
 <li>
 Efficient in the use of all business center equipment
 </li>
 <li>
 Update traffic sheets accurately
 </li>
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 Handle complaints promptly and follow up thoroughly on action taken
 </li>
 <li>
 Promote in house service and facilities
 </li>
 <li>
 Update airline schedules and guides the guest whenever requested
 </li>
 <li>
 Co-ordinate the reservations of meeting rooms
 </li>
 <li>
 Advise to Supervisor all stationary needs in advance
 </li>
 <li>
 Ensure cleanliness of work area and clean your work area prior to departing
 </li>
 <li>
 Report daily activities in logbook
 
 
 
 </li>
 </ul>
 Occupational Health and Safety Responsibilities:
 
 
 <ul>
 <li>
 Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
 </li>
 <li>
 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
 </li>
 <li>
 Initiate action to correct a hazardous situation and notify supervisors of potential dangers
 </li>
 <li>
 Log security incidents and accidents in accordance with hotel requirements
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 
 Drive for Results:
 
 
 
 <ul>
 <li>
 Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
 </li>
 <li>
 Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
 
 
 
 </li>
 </ul>
 
 Understanding the Business:
 
 
 
 <ul>
 <li>
 Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
 </li>
 <li>
 Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
 </li>
 <li>
 Demonstrates an understanding of competitors' major strengths and weaknesses
 </li>
 <li>
 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
 <li>
 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Hospitality:
 
 
 
 <ul>
 <li>
 Demonstrates an understanding of competitors' major strengths and weaknesses
 </li>
 <li>
 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
 <li>
 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Teamwork:
 
 
 
 <ul>
 <li>
 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
 </li>
 <li>
 Actively participate in wider hotel meetings
 </li>
 <li>
 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
 
 
 
 </li>
 </ul>
 
 Adaptability:
 
 
 
 <ul>
 <li>
 Be comfortable and effective in an environment of ambiguity or change
 </li>
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 Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
 </li>
 <li>
 Complete tasks as directed by Management
 
 
 
 </li>
 </ul>
 
 Developing Self:
 
 
 
 <ul>
 <li>
 Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
 </li>
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 Seek feedback on areas of shortfall
 </li>
 <li>
 Maximize opportunities for self-development
 
 
 
 </li>
 </ul>
 
 Reliability:
 
 
 
 <ul>
 <li>
 Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
 </li>
 <li>
 Follow standards, policies and procedures
 </li>
 <li>
 Meet hotel attendance and grooming standards
 
 
 
 </li>
 </ul>
 
 Cultural Awareness:
 
 
 
 <ul>
 <li>
 Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Dubai Jumeirah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

The First Group Hospitality

<div>Job Description:
<ul><li>Ensure brand standards, policies and procedures are adhered to at all times.</li><li>
Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li><li>
Maintain cleanliness throughout the areas.</li><li>
Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department&rsquo;s standards and procedures.</li><li>
Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li><li>
Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li><li>
Communicates special instructions to the kitchen and expediters.</li><li>
Handles guests&rsquo; complaints and takes action to resolve problems.</li><li>
Accepts and relays guests messages, either manually, written or through voice mail system.</li><li>
Maintain and update Opera telephone Directory.</li><li>
Prepare any admin related tasks delegated by the line manager.</li><li>
Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li><li>
Greets guests with a cheerful and pleasant voice during the conversation.</li><li>
Responds to emergency situations calmly, effectively, according to hotel guidelines.</li><li>
Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li><li>
Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li><li>
Successful completion of the training / certification process.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.</li><li>
Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li><li>
Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li><li>
Perform any other works as and when assigned by the supervisor and/or management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li><li>
1 year experience Front Office computer literacy</li><li>
Excellent communications skills with Proficiency in speaking and writing English.</li><li>
Team player with excellent planning, organizing skills and excellent problem-solving skills.</li><li>
Able to work flexible working hours with rotating shifts.</li><li>
Pleasant personality and good grooming.</li></ul></div>

The First Group

Accor

<div>Company Description 
The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 
Job Description 
Prime Function:<ul><li>
Provide quick and friendly service to callers and direct calls to the appropriate departments during the shift.</li><li>
Ensure speedy and courteous answering of incoming telephone calls both internal and external following the standard phrases during the shift.</li><li>
To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the organization during the shift.</li><li>
To ensure all guest queries, enquiries and requests are attended to in a helpful and professional, yet warm and friendly manner during the shift.</li><li>
 Any matter, which may affect the interests of the hotel, should be brought to the attention of the Management during the shift.</li></ul>
Key Responsibilities:<ul><li>
Provide effective support to the team to enable them to provide effective &amp; efficient services.</li><li>
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.</li><li>
Establish and maintain seamless co-ordination &amp; co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.</li></ul>
Operational Management<ul><li>
Ensure to bring any problems or complaints immediately and directly to the attention of the Front Office Manager whether or not it relates to the Front Office or any other department.</li><li>
While connecting to the desired extensions in the hotel, which are busy, use standard phrases and keep the caller informed of the busy status.</li><li>
Responsible for the wake up calls requested by the guest.</li><li>
To research and provide specific directory information to both internal and external inquiries, as required, in accordance with policies and procedures pertaining to the disclosure of directory information.</li><li>
If a guest does not answer the telephone call, the telephone operator should politely ask the caller if he wishes to leave a message.</li><li>
Be acutely aware of the procedure for handling fire alarms and other emergency situations.</li><li>
Adhere to the out-of &ndash;city and out- of- country policy, both for guests and employees.</li><li>
Ensure that long distance calls are recorded on the appropriate vouchers, and similarly local calls, and that the vouchers are delivered promptly to the Front Office Department.</li><li>
Ensure that personal presentation, telephone etiquette and guest services are as per the set guidelines.</li><li>
Ensure to maintain and update telephone directories and event schedules via computerized data base when notified of changes in order to access correct information.</li></ul> 

Qualifications 
Good communication skills
0-2 years of experience in a similar role</div>

LA SUITE

<div>Company Description 
Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel &amp; Apartments.
Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views of the city and Arabian Gulf. 
Job Description 
Job Purpose
This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel&rsquo;s standards.
Primary Responsibilities
Operation<ul><li>
Process all incoming and outgoing calls accurately and courteously</li><li>
Ensure smooth internal telecommunication as per Hotel Standards</li><li>
Record and control wake-up calls accurately</li><li>
Assist guests with international calls and directory queries. Address guests by name whenever possible</li><li>
Bill call costs</li><li>
Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor or Duty Manager</li><li>
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations</li><li>
Page staff member when requested</li><li>
Abide by principles of guest privacy</li><li>
Be aware of local telephone listings and frequently dialed numbers</li><li>
Advise defects on switchboard equipment to Supervisor</li><li>
Maintain a clean work environment</li></ul> 

Qualifications 
Knowledge and Experience<ul><li>
Secondary / High school education</li><li>
Minimum 1 year of relevant experience</li><li>
Excellent reading, writing and oral proficiency in English language</li><li>
Ability to speak other languages and basic understanding of local languages will be an advantage</li></ul>
Competencies<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Must be well-presented and professionally groomed at all times</li></ul></div>

Swissôtel

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description<ul><li> 
Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills</li><li>Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages.</li><li>Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information</li><li>Utilizes public address, paging, and voice mail systems to ensure proper routing of calls</li><li>To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.</li><li>To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.</li><li>Ensures a rapid response from the different departments concerned</li><li>Handle wake-up call request from guest</li><li>Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard</li></ul>
functionality 
<ul><li>Makes sure that all the information available in the front Office information board is well presented and up-to-date</li><li>Able to work multi-task</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Written and verbal communication skills in English</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all hotel guests &amp; patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li></ul>
QUALIFICATIONS<ul><li>
Secondary Education or relevant qualifications in Hotel Management.
</li></ul>EXPERIENCE<ul><li>
Minimum 1 year relevant experience preferably in a four or five star hotel</li></ul> 

Additional Information 
Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes&rsquo; drive to DIFC, World Trade Centre and just 15 minutes&rsquo; drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city&rsquo;s favoured destinations for business or leisure.</div>

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