business analyst

data analyst

senior business analyst

product analyst

procurement analyst

process improvement analyst

Tabby

As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals. A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.What you'll be doing<ul><li>Process Optimization: Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.</li><li>Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.</li><li>Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.</li></ul>Formalized Workflow Documentation:<ul><li>Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.</li><li>Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.</li><li>Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.</li></ul>Cross-Functional Collaboration:<ul><li>Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.</li><li>Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.</li></ul>

Process Analyst, Customer Experience

Muller's Solutions

<div>M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
Key Responsibilities:<ul>
<li>Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.</li>
<li>Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.</li>
<li>Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.</li>
<li>Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.</li>
<li>Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.</li>
<li>Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li>
<li>3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.</li>
<li>Strong understanding of workflow design, process mapping, and optimization techniques.</li>
<li>Proficient in analyzing business requirements and translating them into technical specifications.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</li>
<li>Proven problem-solving skills and a proactive approach to identifying and resolving issues.</li>
<li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
<li>Certifications in ITIL or other ITSM methodologies are a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

The Cigna Group

<div><ul><li>Engaging with business stakeholders to elicit and define business project scope, business requirements and workflows as related to assigned projects or new intake items. The successful candidate in this position will have good work experience and a desire to work in a culturally diverse organization. This position will report into the business and is not an IT Business/Systems Analyst position.</li></ul><ul><li>
Main Duties/Responsibilities:</li></ul>
Working alongside the IT BSA, documenting business process requirements and business process flow as related to assigned process development or process improvement projects. Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics) Engage with business leads to understanding new project scope, creating scope statements and high-level scope requirements as required for the portfolio and project intake process. Document system integration requirements involving legacy platforms, third party solutions by acting as a liaison between business units and technology teams ensuring clear communication and delivery. Build an extensive knowledge of business operation to analyze current work procedures and practices. Investigate, evaluate and report alternative solutions to business needs and recommend the preferred solutions in compliance with the regulatory standards and enterprise architecture guidelines. Work closely with IT Business Systems Analysts to ensure business processes align with technology solutions. Will participate in some systems analysis design sessions as needed. Work with business stakeholders in the development of user acceptance test cases Work with business stakeholders in the execution of user acceptance testing Monitor, track and report UAT defects while coordinating with the QA test team for defect remediation
Experience/Qualifications Required:<ul><li>
Bachelor&rsquo;s degree in business, finance, information management or a related discipline</li><li>
3 years of business analysis work, preferably in insurance or financial services sector.</li><li>
Experienced in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.</li><li>
Good understanding of UAE insurance market and regulations.</li><li>
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.</li><li>
Analysis and support of the production of project proposals or business cases.</li><li>
Demonstrate a proven understanding of the business process re-engineering.</li><li>
Experience creating user acceptance testing documentation and leading UAT</li><li>
Must be a self-starter who is able to plan and lead work sessions with little oversight.</li><li>
Business Analysis techniques such as process modeling, root cause analysis, data modeling, process mapping and traceability are very desirable.</li><li>
Good knowledge and experience in Scaled Agile Framework and Agile overall</li></ul>
Skills Required:<ul><li>
Strong communication skills</li><li>
Ready to learn new business processes</li><li>
Interpersonal skills</li><li>
Team working - internal/external</li><li>
Customer Focus - internal/external</li><li>
Good business/product knowledge</li><li>
Organizational skills</li><li>
Good time management</li><li>
Negotiation skills</li><li>
Decision making</li><li>
Advanced User of Microsoft applications &ndash; Word, Excel, Project, Visio</li><li>
Experience in usage of Jira, Azure Dev Ops Platforms</li><li>
Identification of problems and problems solving</li><li>
Knowledge of Scaled Agile framework</li><li>
Six sigma certifications would be a plus</li><li>
Data analysis and Interpretation</li><li>
Critical Thinking</li></ul>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Business Analyst- Entry Level

Sobha Limited

Department: Business Excellence / Industrial EngineeringLocation: DubaiReports To: Business Excellence ManagerJob Purpose:To drive process improvements, enhance operational efficiency, and support the implementation of Lean, Six Sigma, and other continuous improvement initiatives across the organization. The role focuses on analyzing workflows, identifying waste, and ensuring sustainable improvement in productivity, quality, and cost efficiency.Key Responsibilities:<ul><li>Analyze existing business and production processes to identify areas for improvement.</li><li>Lead and support Lean, Kaizen, and Six Sigma projects to enhance process efficiency.</li><li>Develop process maps, value stream maps, and standard operating procedures (SOPs).</li><li>Monitor and report performance metrics (KPIs) to track progress of improvement initiatives.</li><li>Work closely with cross-functional teams to implement best practices and corrective actions.</li><li>Conduct time and motion studies to optimize manpower utilization and workflow.</li><li>Facilitate problem-solving workshops (e.g., Root Cause Analysis, 5 Whys, Fishbone Diagram).</li><li>Drive digitalization and automation initiatives in coordination with relevant departments.</li><li>Provide training and awareness sessions on Continuous Improvement tools and methodologies.</li><li>Support ISO, 5S, and Quality Management System (QMS) initiatives within the business.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per month

Continuous Improvement Engineer

Confidential Company

<h3>Key Responsibilities:</h3><h4>1. Internal Audits & Compliance</h4><ul><li>Plan and conduct internal audits of various departments and processes (e.g., retail store operations, inventory management, customer service procedures) to ensure compliance with established policies, procedures, and quality standards.</li><li>Prepare detailed audit reports that document findings, non-conformities, and corrective action recommendations.</li><li>Follow up on audit findings to ensure corrective actions are implemented effectively and on time.</li><li>Stay updated on industry standards (e.g., ISO 9001) and regulatory requirements to ensure all business processes are compliant.</li></ul><h4>2. Root Cause Analysis & Process Improvement</h4><ul><li>Lead the investigation of operational issues and recurring problems using formal methodologies like the "5 Whys," Fishbone Diagram, or other root cause analysis tools.</li><li>Collaborate with cross-functional teams to identify the underlying causes of defects, inefficiencies, or customer complaints.</li><li>Develop and propose process improvement initiatives based on analysis to eliminate recurring issues and enhance overall performance.</li><li>Track and report on the effectiveness of implemented improvements to ensure they deliver the desired outcomes.</li></ul><h4>3. Documentation & Quality Management System</h4><ul><li>Develop, review, and update standard operating procedures (SOPs) and quality manuals to reflect best practices and process improvements.</li><li>Maintain a centralized documentation system for all quality-related records, reports, and data.</li><li>Monitor key quality metrics (KPIs), such as return rates, repair turnaround times, and customer service satisfaction scores, to provide actionable insights to management.</li><li>Prepare and present quality performance reports to senior management on a regular basis.</li></ul>

Quality Officer

HLB HAMT - Audit, Tax, Advisory & Consulting

We are seeking a highly skilled and experienced Business Analyst with expertise in Enterprise Resource Planning (ERP) systems (Preferably SAP B1) to join our dynamic team.
This individual will be responsible for analyzing business processes, identifying areas for improvement, and implementing ERP solutions that drive efficiency, scalability, and overall business growth. The Business Analyst will work closely with stakeholders, internal teams, and ERP vendors to ensure the successful design, deployment, and optimization of ERP systems.
Key Responsibilities:
<ul>
<li>Lead requirements gathering sessions with business users and stakeholders to understand business needs and objectives.</li>
<li>Analyze, document, and assess business processes and workflows to identify opportunities for improvement using ERP solutions.</li>
<li>Act as the liaison between business stakeholders and technical teams to ensure clear communication of functional requirements and technical solutions.</li>
<li>Collaborate with ERP vendors, consultants, and IT teams to configure and implement ERP systems tailored to the organization s needs.</li>
<li>Expertise in the documentation process and conversion of As Is Process and To Be Process and Blueprint Document</li>
<li>Stay up to date with the latest ERP trends, functionalities, and industry best practices to propose continuous improvements.</li>
<li>Work closely with project management teams to ensure projects are delivered on time and within scope.</li>
</ul>

ERP Business Analyst

CROZIO

We are seeking a Business Process Analyst with a passion for process optimization, continuous improvement, and digital transformation. The ideal candidate will possess a strong understanding of Lean Six Sigma principles, process modelling, and automation tools to analyze, streamline, and enhance organizational workflows.

The role requires a blend of analytical thinking, technical capability, and strong communication skills to drive operational excellence across departments.

Key Responsibilities

Map, analyze, and redesign existing business processes using BPMN 2.0 standards.

Identify process bottlenecks, inefficiencies, and improvement opportunities through Lean Six Sigma methodologies (DMAIC / Kaizen).

Develop and implement continuous improvement frameworks to enhance productivity and reduce costs.

Collaborate with cross-functional teams (IT, Operations, Finance, HR, Sales) to gather requirements and define business needs.

Support automation initiatives using tools like n8n, Power Automate, UiPath, or Odoo Workflow.

Define and track KPIs and performance metrics to measure the effectiveness of process changes.

Prepare detailed SOPs, process documentation, and workflow diagrams for process governance.

Assist in ERP/CRM implementation and ensure process alignment across digital systems.

Conduct training and awareness sessions on Lean and Continuous Improvement practices.

Partner with leadership to translate strategic goals into actionable process improvement initiatives

Business Process Analyst (Lean Six Sigma Preferred)

Explore 5355+ Process improvement analyst in Dubai this November. Find roles across top companies and apply now to boost your career.