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product development partnership manager

ELITE ESCAPE FOR TOURISM

Product Development &amp;amp; Partnerships Manager &ndash; Elite Escape for TourismPosition OverviewElite Escape for Tourism is seeking a dynamic and commercially driven ProductDevelopment &amp;amp; Partnerships Manager to lead the creation of new travel experiences, buildglobal partnerships, and expand the company&rsquo;s destination portfolio. This person will play acritical role in shaping Elite Escape&rsquo;s next phase of growth &mdash; ensuring every new package,partner, and destination reflects our brand promise of luxury, adventure, and exclusivity.Key Responsibilities&#61623; 1. Product Development&#61623; Research and design new tourism products and destination experiences acrossAfrica, the Middle East, and other premium markets.&#61623; Develop full travel itineraries, package structures, and pricing models ensuring highvalue and profitability.&#61623; Identify unique destinations and niche experiences (luxury safaris, private lodges,exclusive hunting reserves, etc.).&#61623; Work with the operations and marketing teams to align product design withcustomer expectations and brand positioning.&#61623; 2. Partnerships &amp;amp; Negotiations&#61623; Build and maintain strategic partnerships with resorts, safari lodges, airlines, andtourism boards.&#61623; Negotiate B2B contracts, partnership terms, and commission structures.&#61623; Represent Elite Escape at tourism exhibitions, trade shows, and networking events.&#61623; Ensure all partners meet Elite Escape&rsquo;s quality, service, and ethical standards.&#61623; 3. Growth &amp;amp; Portfolio Expansion&#61623; Drive the expansion of Elite Escape&rsquo;s portfolio by launching new destinations andexperiences each quarter.&#61623; Conduct market research and competitor benchmarking to identify emerging traveltrends.&#61623; Collaborate with the CEO to set and achieve growth targets for revenue,destinations, and customer acquisition.&#61623; Build a database of premium partners and suppliers for long-term collaboration.&#61623; 4. Cross-Functional Collaboration&#61623; Work closely with the Marketing &amp;amp; Content Manager to ensure that new productsare effectively promoted and presented online.&#61623; Coordinate with the Operations Team to ensure logistical feasibility and serviceexcellence.&#61623; Provide input for visual and storytelling content related to newly launcheddestinations.Qualifications &amp;amp; Skills&#61623; Bachelor&rsquo;s degree in Business, Tourism Management, or International Relations.&#61623; Minimum 5&ndash;8 years experience in tourism product development, DMC management,or partnership negotiation.&#61623; Strong negotiation and contract management skills.&#61623; Deep understanding of the luxury travel market and global tourism trends.&#61623; Excellent communication and relationship-building abilities.&#61623; Fluent in Arabic and English; additional languages are a plus.&#61623; Willingness to travel frequently for partnership meetings and trade events.Compensation &amp;amp; Benefits&#61623; Competitive salary and performance-based bonus.&#61623; International travel opportunities and exhibition attendance.&#61623; Annual growth incentive tied to new product launches and revenue performance.&#61623; Flexible working culture focused on results.How to ApplyQualified candidates are invited to send their CV and cover letter to:Email: admin@eliteescapeqa.comSubject line: &ldquo;Product Development &amp; Partnerships Manager &ndash; Elite Escape Qatar&rdquo;Job Types: Full-time, PermanentPay: QAR900.00 - QAR1,000.00 per month

Product Development & Partnership Manager

Ooredoo Qatar

<div>
 
 Purpose:
 
 
 This role is responsible for enhancing the OQ portfolio through strategic partnerships, creating unique offerings, and reducing the cost of ownership throughout the delivery lifecycle. This
 
 
 role is crucial for the division's commercial success, with a mandate to ensure that partnerships are optimized and aligned with OQ's best interests. Whether integrated into mass-market
 
 
 products, tailored bespoke solutions, or managed services, effective partnerships is crucial to achieving the key objectives. The role requires extensive experience in in scouting, negotiating, and finalizing deals that enhance value across the entire partnership lifecycle, focusing specifically on
 
 
 technology and services pertinent to OQ. This commercially focused position will be assessed on the value created through these partnerships, including rebates. Furthermore, it will uphold standards of purpose and quality, setting industry benchmarks while ensuring ethical conduct and efficient contract management.
 
 
 
 
 
 Functional Context:
 
 
 Ooredoo&rsquo;s Business BU is a critical part of the company&rsquo;s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department drives strategic partnerships within OQ's B2B, focusing on innovative solutions, enhanced service offerings, and business growth. These partnerships, ranging
 
 
 from product and innovation to delivery and service, aim to create mutual benefits for both the B2B department and its customers. The department mandate includes identifying potential partners, evaluating them, establishing robust relationships, and continuously monitoring and adjusting partnership conditions. This ensures swift partner onboarding and seamless integration of resources, products, and processes into OQ&rsquo;s operations, supported by comprehensive documentation and meticulous processes. The team operates in two modes: responding to specific partnership requests from other departments (e.g., Product Hub, Professional Services) and proactively scouting partners based on industry trends and market opportunities.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Develop and implement a B2B partnerships strategy to support the B2B strategic direction and position in the market, while achieving the revenue growth targets and enhance profitability.
 
 
 &bull; Lead the identification, evaluation, and development of the strategic partnerships that aligns with Ooredoo&rsquo;s business objectives especially with hyper scalers, OEMs and technology disruptors.
 
 
 &bull; Establish the next level of partnerships at OQ as key value creation driver and implementing approaches such as product integration, co-marketing, co-creation, and joint value proposition development with partners.
 
 
 &bull; Maintain a monitoring and escalation role for partners during implementation of projects, ensuring timely delivery, budget adherence, and quality outcomes.
 
 
 &bull; Lead the Partnerships program for B2B department, taking full accountability for the success of the partnerships program and steering the partnerships initiatives especially the strategic ones very closely.
 
 
 &bull; Ensure that quality across partnerships program is maintained through proper documentation, processes, legal framework, and support ecosystem.
 
 
 &bull; Define the key objectives and develop business plans for individual partners, set business direction and lead activities to fulfil the strategic objectives of both parties.
 
 
 &bull; Oversee all partner engagements, including communication, ecosystem management, and collaborative initiatives such as joint product development, solution integration, and co-marketing campaigns.
 
 
 &bull; Negotiate and establish partnership agreements, contracts, and business terms that maximize value for OQ, protects its IP rights including brand assets, and lowers commercial risks.
 
 
 &bull; Set up frameworks for easy partner onboarding and integration into the operating model (tools, business processes, IT).
 
 
 &bull; Be the business owner for the automation of partner onboarding, revenue share management and recognition, and other back-office related processes such as an easy-to-integrate IT infrastructure.
 
 
 &bull; Monitor and analyze the performance of running partnership, track KPIs, and provide regular reports to senior management on the success and ROI of partnerships initiatives.
 
 
 &bull; Stay ahead of Telecom and ICT industry trends to provide strategic guidance for the continuous enhancement of partnerships.
 
 
 &bull; Build and maintain strong relationships with key stakeholders, including executives and decision-makers within partner organizations.
 
 
 &bull; Serve as the primary point of contact for strategic partners, ensuring effective communication and collaboration.
 
 
 &bull; Attend key partner events to represent OQ B2B unit, build relationships with key partner stakeholders and stay abreast of the latest partner updates.
 
 
 &bull; Develop and enhance team skills while serving as a subject matter expert to create a multiplier effect across B2B divisions.
 
 
 &bull; Collaborate closely with internal cross-functional teams, including Business Accounts, Customer Experience, Product Hub, and Delivery, to select, manage and ensure a cohesive partner experience.
 
 
 &bull; Work closely with the Business Account to develop joint industry strategies with partners, including target accounts, co-sell opportunities and joint marketing/events.
 
 
 &bull; Assist Business Account and Product teams in developing and conceptualizing new products and solutions by providing insights and intelligence from partners.
 
 
 &bull; Identify and pursue innovative initiatives and collaborative projects within Telco and ICT that can drive growth and add value to the organization.
 
 
 &bull; Work with Procurement, Legal department and Contract Management team (primary contact) to ensure partner agreements are in line with sourcing and partnerships guidelines.
 
 
 
 
 
 Minimum Entry Qualifications:
 
 
 Bachelor's Degree in Business Administration or Marketing or Engineering
 
 
 
 
 
 Minimum Experience, Essential Knowledge &amp; Skills:
 
 
 10 years' experience in a similar role.
 
 
 Experience in defining and developing requirements for products and services within a technology
 
 
 company &ndash; preferably telecommunications related.
 
</div>

Senior Manager Partnerships

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking a highly motivated and experienced Manager, Issuing VAS - Specialized Sales, part of the larger Value-Added Services Sales function, with expected focus on the sale of services related to Issuing VAS in the market (Qatar &amp; Kuwait). Internally, the role requires collaboration with a wide range of cross functional teams, including but is not limited to Generalist Sellers, Sales Operations, Product, Sales Engineering, Strategy, Client Services, Digital Partners, and Marketing.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and manage the pipeline and end to end sales process for Issuing Solutions in Qatar and Kuwait. Manage and meet the targets for Qatar and Kuwait Issuing VAS Sales both on added new revenue and existing revenue.
 </li>
 <li>
 Actively prospect, qualify, negotiate, and close opportunities within assigned territory.
 </li>
 <li>
 Demonstrate a deep understanding of the payment&rsquo;s ecosystem, specifically Issuers needs, emerging trends, open banking, real time payments, regulatory changes, and the specific operational challenges players in the payment&rsquo;s ecosystem face.
 </li>
 <li>
 Develop/ demonstrate a comprehensive understanding of Visa's solutions and their application for clients particularly, Risk and Identity, Network services, Digital and Loyalty solutions.
 </li>
 <li>
 Ensure timely and accurate updates on sales activities are captured in Microsoft Dynamics, offering Insight into market trends and competitive analysis.
 </li>
 <li>
 Identify high potential clients to target and cultivate relationships with key decision-makers within these organizations.
 </li>
 <li>
 Ensure high levels of client/ prospect satisfaction through proactive outreach with relevant insights and regular follow-ups.
 </li>
 <li>
 Partner with the Generalist Sales team to prepare proposals, presentations, and other sales materials that highlight Visa solutions' technical capabilities and advantages to address client needs.
 </li>
 <li>
 Develop and execute sales strategies tailored to issuers that align with Visa&rsquo;s Purpose to uplift everyone, everywhere by being the best way to pay and be paid.
 </li>
 <li>
 Work collaboratively with various teams, including Product, Client Services, Finance and Technology, to ensure optimal client experience and continuous product improvement.
 </li>
 <li>
 Promote an understanding of critical success factors to achieving the assigned solutions revenue objectives.
 </li>
 <li>
 Provide input into design and implementation of sales collateral, general marketing and promotional activities and materials to ensure increased awareness of VAS objectives and priorities.
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Accountable for driving and achieving the sales targets for Issuing VAS Solutions, covering Loyalty, Risk &amp; Identity, potentially inclusive of other Issuer Value Added Services over time, booking revenue lines through collaboration and partnership with Account Executives and Account Managers through acquisition of net-new customers or upsell of existing clients.
 </li>
 <li>
 Acquisition of new clients and retention/ growth of existing clients in partnership with market product teams.
 </li>
 <li>
 Understand clients&rsquo; complex challenges/ problems and uses of Visa technology to drive solutions with said technology.
 </li>
 <li>
 Champion and lead from the front with Visa&rsquo;s value-based sales methodology, post-sale commercialization, mutual success planning with clients and across Visa to ensure client outcomes and Visa revenue realization.
 </li>
 <li>
 Partner with the Product and Sales engineering teams to prepare proposals, presentations, and other sales materials that highlight our solutions' technical capabilities and advantages.
 </li>
 <li>
 Engage with internal cross functional teams including Product Management, Product Development, Sales Engineering, Client Support and Product Marketing to relay market feedback and provide input into the design of new solutions.
 </li>
 <li>
 Identify, qualify and quantify market specific opportunities in close cooperation with local relationship management and product teams.
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Basic Qualifications
 
 
 
 5+ years of relevant work experience and a Bachelors degree,
 
 
 
 
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 8 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD)
 </li>
 <li>
 Knowledge and understanding of payment processing including products and services, business systems and processes
 </li>
 <li>
 Knowledge and understanding of issuer Value added Services, specifically Fraud &amp; Risk, Loyalty, Network and Digital
 </li>
 <li>
 Card issuer/ banking/Retail banking/financial services sector or payment business experience.
 </li>
 <li>
 Direct experience in managing a sales pipelines
 </li>
 <li>
 Excellent sales skills
 </li>
 <li>
 Excellent time management skills and ability to achieve goals with minimal management oversight
 </li>
 <li>
 Very strong technical skills
 </li>
 <li>
 Expert understanding and influencing the direction in Qatar and Kuwait by selling the VisaNet story (features, benefits, et al).
 </li>
 <li>
 Strong communication, interpersonal and collaboration skills to influence direction and change attitudes and decisions of senior level international bankers
 </li>
 <li>
 Strong self-management skills including demonstrable drive and energy
 </li>
 <li>
 Sales/ business development experience and proven negotiation skills
 </li>
 <li>
 Multicultural sensitivity and interpersonal relationship management, including the ability to work effectively within GCC
 </li>
 <li>
 Fluent in English
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Manager Issuer VAS specialist Seller Qatar & Kuwait

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
We are seeking a highly motivated and experienced Manager, Issuing VAS - Specialized Sales, part of the larger Value-Added Services Sales function, with expected focus on the sale of services related to Issuing VAS in the market (Qatar &amp; Kuwait). Internally, the role requires collaboration with a wide range of cross functional teams, including but is not limited to Generalist Sellers, Sales Operations, Product, Sales Engineering, Strategy, Client Services, Digital Partners, and Marketing.
Key Responsibilities:<ul><li>
Develop and manage the pipeline and end to end sales process for Issuing Solutions in Qatar and Kuwait. Manage and meet the targets for Qatar and Kuwait Issuing VAS Sales both on added new revenue and existing revenue.</li><li>
Actively prospect, qualify, negotiate, and close opportunities within assigned territory.</li><li>
Demonstrate a deep understanding of the payment&rsquo;s ecosystem, specifically Issuers needs, emerging trends, open banking, real time payments, regulatory changes, and the specific operational challenges players in the payment&rsquo;s ecosystem face.</li><li>
Develop/ demonstrate a comprehensive understanding of Visa's solutions and their application for clients particularly, Risk and Identity, Network services, Digital and Loyalty solutions.</li><li>
Ensure timely and accurate updates on sales activities are captured in Microsoft Dynamics, offering Insight into market trends and competitive analysis.</li><li>
Identify high potential clients to target and cultivate relationships with key decision-makers within these organizations.</li><li>
Ensure high levels of client/ prospect satisfaction through proactive outreach with relevant insights and regular follow-ups.</li><li>
Partner with the Generalist Sales team to prepare proposals, presentations, and other sales materials that highlight Visa solutions' technical capabilities and advantages to address client needs.</li><li>
Develop and execute sales strategies tailored to issuers that align with Visa&rsquo;s Purpose to uplift everyone, everywhere by being the best way to pay and be paid.</li><li>
Work collaboratively with various teams, including Product, Client Services, Finance and Technology, to ensure optimal client experience and continuous product improvement.</li><li>
Promote an understanding of critical success factors to achieving the assigned solutions revenue objectives.</li><li>
Provide input into design and implementation of sales collateral, general marketing and promotional activities and materials to ensure increased awareness of VAS objectives and priorities.</li></ul>
Essential Functions:<ul><li>
Accountable for driving and achieving the sales targets for Issuing VAS Solutions, covering Loyalty, Risk &amp; Identity, potentially inclusive of other Issuer Value Added Services over time, booking revenue lines through collaboration and partnership with Account Executives and Account Managers through acquisition of net-new customers or upsell of existing clients.</li><li>
Acquisition of new clients and retention/ growth of existing clients in partnership with market product teams.</li><li>
Understand clients&rsquo; complex challenges/ problems and uses of Visa technology to drive solutions with said technology.</li><li>
Champion and lead from the front with Visa&rsquo;s value-based sales methodology, post-sale commercialization, mutual success planning with clients and across Visa to ensure client outcomes and Visa revenue realization.</li><li>
Partner with the Product and Sales engineering teams to prepare proposals, presentations, and other sales materials that highlight our solutions' technical capabilities and advantages.</li><li>
Engage with internal cross functional teams including Product Management, Product Development, Sales Engineering, Client Support and Product Marketing to relay market feedback and provide input into the design of new solutions.</li><li>
Identify, qualify and quantify market specific opportunities in close cooperation with local relationship management and product teams.</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. 
Qualifications 
Basic Qualifications 
5+ years of relevant work experience and a Bachelors degree, 
 
Preferred Qualifications<ul><li>
8 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD)</li><li>
Knowledge and understanding of payment processing including products and services, business systems and processes</li><li>
Knowledge and understanding of issuer Value added Services, specifically Fraud &amp; Risk, Loyalty, Network and Digital</li><li>
Card issuer/ banking/Retail banking/financial services sector or payment business experience.</li><li>
Direct experience in managing a sales pipelines</li><li>
Excellent sales skills</li><li>
Excellent time management skills and ability to achieve goals with minimal management oversight</li><li>
Very strong technical skills</li><li>
Expert understanding and influencing the direction in Qatar and Kuwait by selling the VisaNet story (features, benefits, et al).</li><li>
Strong communication, interpersonal and collaboration skills to influence direction and change attitudes and decisions of senior level international bankers</li><li>
Strong self-management skills including demonstrable drive and energy</li><li>
Sales/ business development experience and proven negotiation skills</li><li>
Multicultural sensitivity and interpersonal relationship management, including the ability to work effectively within GCC</li><li>
Fluent in English</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Ooredoo Group of Companies

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. modes: responding to specific partnership requests from other departments (e.g., Product Hub, Professional Services)and proactively scouting partners based on industry trends and market opportunities. The Managed Services department is an integral revenue growth area to the newly created business solution division focused initially on providing services in the established managed connectivity and security areas and mandated with overall growth in revenue and in further new domains such as cloud. Whereas the professional services team is the overall lead in acquisition and delivery of projects, the managed services team is focused on offering and maintaining managed services as on-going customer services (recurring revenues). OQ is sending a strong signal to the enterprise market by giving focus to the managed services domain as a means to enhance customer value and engagement continuously with the OQ quality of service, and for that, the Managed services team is responsible for building and delivering that quality.
About the Role: 
This role is responsible for developing, managing, and enhancing Ooredoo's Managed Security Services portfolio to meet market demand and business objectives. The role collaborates closely with account managers, technology teams, product development, and strategic partners/vendors to design, position, and deliver innovative cybersecurity services that drive growth and customer satisfaction. For more details, please click here.
About You:<ul><li> 
10 years' experience in a similar role.</li><li>
Led the end-to-end lifecycle of Managed Security Services (MSSP) offerings from concept, design, and pricing to launch and continuous improvement</li><li>
Worked closely with account managers and presales teams to identify customer needs, build value propositions, and support complex deal closures.</li><li>
Collaborated with technology and product development teams to ensure service quality, scalability, and alignment with evolving cybersecurity trends.</li><li>
Managed strategic relationships with global and regional vendors/partners to enhance Ooredoo's MSSP capabilities and competitive advantage.</li><li>
Delivered measurable business outcomes by driving revenue growth, customer satisfaction, and operational excellence across the MSSP portfolio.</li><li>
Experience as Product Manager within an MSSP organization for Managed SOC Services that is coupled with a solid background as a technical solution architect/presales engineer for Managed Cyber Security Services.</li><li>
Solid experience with business case development, driving pricing and commercials, and negotiating contractual terms for Managed Security Services including experience in solution pricing models</li><li>
Ability to work cross-functionally with sales, operations, and project management teams to ensure the successful delivery and satisfactory service performance for Managed SOC customers</li><li>
Ability to support sales teams with customer presentations, RFP responses, and competitive differentiators.</li></ul></div>

Senior Specialist Solutions - Security

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

<div>
 
 The Senior Merchandiser is responsible for the execution of QC+&rsquo;s merchandise development and production process, including coordination of merchandise suppliers, product selection/quality control, supply logistics and various internal departments inside the company.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Collaborate with the Merchandise Manager and Design Team and/or Head of Merchandise Development &amp; Production to develop new merchandise requirements and plan new product designs and categories.
 </li>
 <li>
 Liaise closely with suppliers and Design Team to develop bespoke products from artwork to product specifications, molding, samples, and final production, achieving the highest levels of quality in product fabrication.
 </li>
 <li>
 Coordinate product research process to support concepts for new products/product lines and prepare reports detailing findings and recommendations.
 </li>
 <li>
 Coordinate with merchandise suppliers on all aspects of the production process, including contract placement, product sampling and design revisions, quality control, main order finalization, shipping, and delivery, etc.
 </li>
 <li>
 Maintain strong working relationships with merchandise suppliers and act as day-to-day point of contact for all such suppliers.
 </li>
 <li>
 Work closely with suppliers to ensure a swift response and timely resolution to any issues and deliver merchandising milestones within the critical path.
 </li>
 <li>
 Manage timely deliveries and ensure product specifications are met to QC+&rsquo;s standards.
 </li>
 <li>
 Research patents, copyright, and trademarks related to bespoke product development to ensure that no future infringement issues or claims against QC+ arise.
 </li>
 <li>
 Conduct research to identify the best means to fabricate products and the best suppliers to engage for production.
 </li>
 <li>
 Work with the Merchandise Manager and Head of Merchandise Development &amp; Production and Design Team colleagues to review product samples and coordinate required updates/design alterations.
 </li>
 <li>
 Work with the Merchandise Manager and/or Head of Merchandise Development &amp; Production and Design Team colleagues to plan parameters for merchandising main orders/reorders, including order quantities, pricing, packaging, labelling, shipping specifics, etc.
 </li>
 <li>
 Work with the Merchandise Coordinators and Merchandise Administrators to complete all operational and administrative processes including using the product request acceptance form.
 </li>
 <li>
 Liaise with the Procurement Team to oversee and support all aspects of the procurement process related to merchandise supply.
 </li>
 <li>
 Liaise with the Legal and Finance Teams to process contracts, invoicing, and other documentation related to suppliers.
 </li>
 <li>
 Liaise with Logistics Team and other departments to facilitate the inbound shipping of product samples and main orders.
 </li>
 <li>
 Develop a strong collaborative relationship with staff at QM/QC+ gift shops, ensuring that relevant aspects of the merchandise production process are communicated and that logistical requirements are coordinated.
 </li>
 <li>
 Prepare ad-hoc reports as required.
 </li>
 <li>
 Prepare forecasts to optimize sales, stock holding, margin, and availability.
 </li>
 <li>
 Monitor margin performance to ensure that retail &amp; merchandising margin targets are achieved.
 </li>
 <li>
 Source/identify and evaluate potential suppliers to engage for new business.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 A degree in business administration, marketing, design, or other relevant subject area.
 </li>
 <li>
 At least 6 years of retail experience.
 </li>
 <li>
 Well-developed computing skills, including the understanding of relevant IT products and software (Microsoft Word, Excel, PowerPoint, and ERP/Oracle).
 </li>
 </ul>
 
 
</div>

Senior Retail Merchandiser

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