government relations officer / pro

guest relations executive

guest relations manager

public relations

Hilton

<div>Manager of Marketing Communications
A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. 
 
 
What will I be doing? 
As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements</li>
<li>Plan and execute print/web/online collateral and marketing strategies</li>
<li>Communicate/negotiate with vendors</li>
<li>Create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals</li>
<li>Communicate with other managers/divisions to create and execute effective advertising and public relations plans</li>
<li>Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations</li>
<li>Make the timeshare owners' newsletter (quarterly) as well as internal communications materials</li>
<li>Supervise a Marketing Communications coordinator</li></ul>
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>In addition, we look for the demonstration of the following key attributes:
<ul><li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li> 
</ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Manager of Marketing Communications

<div>
 A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company.
 
 
 
 What will I be doing?
 
 
 
 As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements
 </li>
 <li>
 Plan and execute print/web/online collateral and marketing strategies
 </li>
 <li>
 Communicate/negotiate with vendors
 </li>
 <li>
 Create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals
 </li>
 <li>
 Communicate with other managers/divisions to create and execute effective advertising and public relations plans
 </li>
 <li>
 Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations
 </li>
 <li>
 Make the timeshare owners' newsletter (quarterly) as well as internal communications materials
 </li>
 <li>
 Supervise a Marketing Communications coordinator
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality - We're passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity - We do the right thing, all the time.
 </li>
 <li>
 Leadership - We're leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork - We're team players in everything we do.
 </li>
 <li>
 Ownership - We're the owners of our actions and decisions.
 </li>
 <li>
 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 In addition, we look for the demonstration of the following key attributes:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Productivity
 </li>
 <li>
 Dependability
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Adaptability
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales and Marketing
</div>

<div>Government Relations Officer / PRO
Responsible for procurement of visas, renewals, medicals, and other governmental permits and licenses.
What will I be doing?
To coordinate with the business and provide support around all areas of government relations including processing and carrying out all transactions relating to visas, permits, licenses, registration etc that are crucial for the business. To coordinate with the business and provide support around all areas of government relations including processing and carrying out all transactions relating to visas, permits, licenses, registration etc that are crucial for the business.
<ul><li>Responsible for all applications of visas and cancellations and deal directly with immigration department for visa matters for team members, management and their families.</li>
<li>Maintain good relations and visits to the owning company, immigration, health department, ministry of information, traffic police as well as all government departments and ministries</li>
<li>Provides assistance on police and court cases, immigration and labour issues and other related matters</li>
<li>Keep records of passports and visa expiry dates, inform team members in advance of passport expiry dates and extend/renew visas prior to expiry dates</li>
<li>Provides assistance on police and court cases, immigration and labour issues and other related matters.</li>
<li>Provides assistance in obtaining visas for travelling key personnel.</li>
</ul>SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
<ul><li>Ensure the safekeeping of all team members passports</li>
<li>Ensures that all food handlers are having occupational health cards and ensures that expiring cards are renewed on time</li>
<li>Maintain and update the police report in the system</li>
<li>Carry out the fire, safety and evacuation procedures as required by the hotel fire policy</li>
<li>Comply with hotel standards in relation to hygiene and personal presentation</li>
<li>Any other tasks assigned by General Manager or Director, Human Resources</li>
</ul>What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable adjustments.
<ul><li>Excellent written and verbal communication skills</li>
<li>Ability to effectively deal with a variety of audience, some of whom will require high levels of patience, tact and diplomacy.</li>
<li>Strong computer literacy including knowledge of Windows XP and Microsoft Office Suite of products including Word</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Government Relations Officer / PRO

<div>Marketing Executive
A Marketing Executive plays an important role in assisting the Line Manager in achieving key objectives in line with the annual marketing and PR plan, current initiatives and relevant activities. The marketing and PR team performs an integral role in bringing together all function areas to ensure commercial targets are heightened. The executive role involves managing individual projects relating to marketing, media relations and internal communications and performing day-to-day administrative duties. 
What will I be doing? 
As Marketing Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
Business Function<ul><li>
Coordinate and assist with delivering all agreed marketing and PR strategies and monitor on-going marketing and PR campaigns performance and reporting as directed by the Line Manager</li><li>
Support the Line Manager by developing and implementing promotional activity, collateral and in-house merchandising as well as maintaining the hotels&rsquo; media library to include video, film and press coverage archives</li><li>
Promote the hotels&rsquo; marketing activities to the media covering all food and beverage, rooms and event promotions</li><li>
Support all internal communication activities including, but not limited to, regional and area updates, press release writing, newsletters and drafting speeches for company executives and assisting with senior management interviews with relevant preparation material</li><li>
Promote and support all marketing and PR activities including special events, sponsorship opportunities, merchandising campaigns, exhibitions and property inspections</li><li>
Support the department with media relations involving tracking social media, updating press kits, archiving news releases and press coverage, maintaining media databases, coordinating interviews, and ensuring relevant administrative duties are completed in advance of media visits</li><li>
Organise and manage familiarisation trips for media professionals and entertain local media where appropriate</li><li>
Assist with and, where required, lead on-site photos shoots and hotel filming whilst ensuring all relevant administration approvals are completed and confirmed</li><li>
Monitor and support Line Manager on all social media activity for the hotels whilst supporting departmental initiatives</li><li>
Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone and voice compliant with corporate guidelines</li><li>
Support and identify opportunities along with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes</li><li>
Execute and implement appropriate use of marketing and PR content, creative resources, translation and photography while optimising an effective online presence in line with regional strategy</li><li>
Respond to customer postings as appropriate tackling any complaints and issues</li></ul>
Managing Execution<ul><li>
Support the Line Manager in executing effective content management across all available channels, including hotel websites, OTAs, social media, mobile marketing and partnership programs</li><li>
Develop monthly / quarterly reports on activities highlighting results and next steps</li><li>
Develop, maintain and grow the hotels&rsquo; databases to promote all hotel disciplines including targeted HHonors campaigns</li><li>
Be mindful and attentive of local news or stories affecting hotel business and inform line management swiftly and effectively on information which could impact the reputation of the hotels.</li><li>
Actively respond to requests for information about the hotels</li><li>
Assist in developing reports on specific marketing and PR initiatives and promotions</li><li>
Assist in reviewing third party website content, ensuring standards are met and information is accurate, creative and current</li><li>
Execute and report on competitive analysis on hotel, food and beverage and eCommerce marketing activities and maximise compatibility with public relations efforts</li><li>
Ensure hotels have appropriate marketing and PR archives and content including up to date media lists, press kits, collateral, photo and video library, newsletters, brochures, desktop publishing and all matters relating to marketing and PR</li><li>
Support and assist management in marketing and PR projects including resources with budget implications</li><li>
Support all communications connected with hotel crisis and issues set out by the Line Manager</li><li>
Achieve agreed performance goals and objectives of role set out by Line Manager and complete any reasonable task given from the Line Manager in a responsible and productive manner</li></ul>
Developing Talent<ul><li>
The executive role focuses more on self-development as opposed to developing team members</li></ul>
Building Relationships<ul><li>
Establish and maintain effective rapport and open communication with all hotel disciplines</li><li>
Develop strong working relationships with various levels of Hilton&rsquo;s personnel including hotel and regional teams and comply to Hilton core values</li><li>
Develop and manage working relationships with key members of the creative and media agencies</li><li>
Work effectively within the cluster marketing and PR team as well as supporting all hotel departments including regional levels on marketing and PR campaigns</li><li>
Support the Line Manager to develop and maintain effective working relationships with all external customers to include key members of the media, community organisations, local and municipality government officials, local industry organisations as well as suppliers and agencies.</li><li>
Excel at being an effective team player in all aspects of the role</li></ul>
What are we looking for? 
A Marketing Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous Marketing and/or Press Relations experience in a similar environment</li><li>
Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role</li><li>
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li><li>
Ability to work under pressure at all times</li><li>
Educated to College level or equivalent work experience</li><li>
Demonstrates ability to interact effectively with various levels of management</li><li>
Proven experience of working to and understanding key marketing and PR disciplines, plans and strategies</li><li>
Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role</li><li>
Proficiency in Microsoft Office applications, budget management and project and time management</li><li>
Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision making skills</li><li>
Exhibits previous experience of written work in a communications role</li><li>
Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals</li><li>
Professional approach, clean and well groomed at all times</li><li>
Friendly demeanour, positive and enthusiastic attitude with strong customer focus and ability to work independently</li><li>
Honesty, integrity, passion for hard work and achieving results and successful outcomes</li><li>
Demonstrated self-starter, with excellent attention to detail</li><li>
Creatively minded and has a desire to work in marketing and/or PR for the hospitality industry</li><li>
Enjoys working collaboratively and is a key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge</li><li>
Good understanding of Hilton, its core values and management structure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience of working in a marketing and PR role for the hospitality industry</li><li>
Able to speak further key business languages</li><li>
Qualifications or courses relating to creative, descriptive or effective writing</li><li>
Experience of working with media and design agencies</li><li>
Educated to College level with previous marketing and PR experience</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Marketing Executive

<div>
 A Marketing Executive plays an important role in assisting the Line Manager in achieving key objectives in line with the annual marketing and PR plan, current initiatives and relevant activities. The marketing and PR team performs an integral role in bringing together all function areas to ensure commercial targets are heightened. The executive role involves managing individual projects relating to marketing, media relations and internal communications and performing day-to-day administrative duties.
 
 
 
 What will I be doing?
 
 
 
 As Marketing Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
 
 
 Business Function
 
 
 <ul>
 <li>
 Coordinate and assist with delivering all agreed marketing and PR strategies and monitor on-going marketing and PR campaigns performance and reporting as directed by the Line Manager
 </li>
 <li>
 Support the Line Manager by developing and implementing promotional activity, collateral and in-house merchandising as well as maintaining the hotels&rsquo; media library to include video, film and press coverage archives
 </li>
 <li>
 Promote the hotels&rsquo; marketing activities to the media covering all food and beverage, rooms and event promotions
 </li>
 <li>
 Support all internal communication activities including, but not limited to, regional and area updates, press release writing, newsletters and drafting speeches for company executives and assisting with senior management interviews with relevant preparation material
 </li>
 <li>
 Promote and support all marketing and PR activities including special events, sponsorship opportunities, merchandising campaigns, exhibitions and property inspections
 </li>
 <li>
 Support the department with media relations involving tracking social media, updating press kits, archiving news releases and press coverage, maintaining media databases, coordinating interviews, and ensuring relevant administrative duties are completed in advance of media visits
 </li>
 <li>
 Organise and manage familiarisation trips for media professionals and entertain local media where appropriate
 </li>
 <li>
 Assist with and, where required, lead on-site photos shoots and hotel filming whilst ensuring all relevant administration approvals are completed and confirmed
 </li>
 <li>
 Monitor and support Line Manager on all social media activity for the hotels whilst supporting departmental initiatives
 </li>
 <li>
 Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone and voice compliant with corporate guidelines
 </li>
 <li>
 Support and identify opportunities along with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes
 </li>
 <li>
 Execute and implement appropriate use of marketing and PR content, creative resources, translation and photography while optimising an effective online presence in line with regional strategy
 </li>
 <li>
 Respond to customer postings as appropriate tackling any complaints and issues
 
 
 
 </li>
 </ul>
 Managing Execution
 
 
 <ul>
 <li>
 Support the Line Manager in executing effective content management across all available channels, including hotel websites, OTAs, social media, mobile marketing and partnership programs
 </li>
 <li>
 Develop monthly / quarterly reports on activities highlighting results and next steps
 </li>
 <li>
 Develop, maintain and grow the hotels&rsquo; databases to promote all hotel disciplines including targeted HHonors campaigns
 </li>
 <li>
 Be mindful and attentive of local news or stories affecting hotel business and inform line management swiftly and effectively on information which could impact the reputation of the hotels.
 </li>
 <li>
 Actively respond to requests for information about the hotels
 </li>
 <li>
 Assist in developing reports on specific marketing and PR initiatives and promotions
 </li>
 <li>
 Assist in reviewing third party website content, ensuring standards are met and information is accurate, creative and current
 </li>
 <li>
 Execute and report on competitive analysis on hotel, food and beverage and eCommerce marketing activities and maximise compatibility with public relations efforts
 </li>
 <li>
 Ensure hotels have appropriate marketing and PR archives and content including up to date media lists, press kits, collateral, photo and video library, newsletters, brochures, desktop publishing and all matters relating to marketing and PR
 </li>
 <li>
 Support and assist management in marketing and PR projects including resources with budget implications
 </li>
 <li>
 Support all communications connected with hotel crisis and issues set out by the Line Manager
 </li>
 <li>
 Achieve agreed performance goals and objectives of role set out by Line Manager and complete any reasonable task given from the Line Manager in a responsible and productive manner
 
 
 
 </li>
 </ul>
 Developing Talent
 
 
 <ul>
 <li>
 The executive role focuses more on self-development as opposed to developing team members
 
 
 
 </li>
 </ul>
 Building Relationships
 
 
 <ul>
 <li>
 Establish and maintain effective rapport and open communication with all hotel disciplines
 </li>
 <li>
 Develop strong working relationships with various levels of Hilton&rsquo;s personnel including hotel and regional teams and comply to Hilton core values
 </li>
 <li>
 Develop and manage working relationships with key members of the creative and media agencies
 </li>
 <li>
 Work effectively within the cluster marketing and PR team as well as supporting all hotel departments including regional levels on marketing and PR campaigns
 </li>
 <li>
 Support the Line Manager to develop and maintain effective working relationships with all external customers to include key members of the media, community organisations, local and municipality government officials, local industry organisations as well as suppliers and agencies.
 </li>
 <li>
 Excel at being an effective team player in all aspects of the role
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Marketing Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous Marketing and/or Press Relations experience in a similar environment
 </li>
 <li>
 Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Ability to work under pressure at all times
 </li>
 <li>
 Educated to College level or equivalent work experience
 </li>
 <li>
 Demonstrates ability to interact effectively with various levels of management
 </li>
 <li>
 Proven experience of working to and understanding key marketing and PR disciplines, plans and strategies
 </li>
 <li>
 Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
 </li>
 <li>
 Proficiency in Microsoft Office applications, budget management and project and time management
 </li>
 <li>
 Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision making skills
 </li>
 <li>
 Exhibits previous experience of written work in a communications role
 </li>
 <li>
 Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
 </li>
 <li>
 Professional approach, clean and well groomed at all times
 </li>
 <li>
 Friendly demeanour, positive and enthusiastic attitude with strong customer focus and ability to work independently
 </li>
 <li>
 Honesty, integrity, passion for hard work and achieving results and successful outcomes
 </li>
 <li>
 Demonstrated self-starter, with excellent attention to detail
 </li>
 <li>
 Creatively minded and has a desire to work in marketing and/or PR for the hospitality industry
 </li>
 <li>
 Enjoys working collaboratively and is a key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge
 </li>
 <li>
 Good understanding of Hilton, its core values and management structure
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience of working in a marketing and PR role for the hospitality industry
 </li>
 <li>
 Able to speak further key business languages
 </li>
 <li>
 Qualifications or courses relating to creative, descriptive or effective writing
 </li>
 <li>
 Experience of working with media and design agencies
 </li>
 <li>
 Educated to College level with previous marketing and PR experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales
</div>

<div>Guest Relations Manager
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager

<div>Guest Relations Executive
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Executive

Explore 33+ Public relations in Kuwait this April. Find roles across top companies and apply now to boost your career.

33 public relations jobs In Kuwait

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Guest Relations Executive