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qa executive

Shark Technologies 2.0

Company Overview:Join our dynamic team at Shark Technologies, where innovation meets passion! We are a leading company dedicated to the growth of it's employees. With a commitment to excellence and a supportive work culture, we empower our employees to thrive and grow professionally.Position: QA ExecutiveLocation: Bahria Town, RawalpindiTiming: Night ShiftAbout the Role:As a QA Executive at Shark Technologies, you will play a crucial role in ensuring the quality and excellence of customer interactions. You will monitor and evaluate agents&rsquo; performance, ensuring adherence to company standards, improving customer satisfaction, and enhancing the overall customer experience. Your work will contribute to optimizing operations and driving continuous improvement in service quality.Key Responsibilities:Conduct quality assurance monitoring and evaluations of customer service calls, emails, and chat interactionsAssess agents&rsquo; performance based on established quality standards and KPIs (Key Performance Indicators). Provide actionable feedback and coaching to agents to improve performance and customer service skills. Collaborate with team leads and supervisors to address quality issues and implement process improvements. Prepare and analyze quality performance reports, identifying trends and areas for improvement. Ensure that operations adhere to company policies, industry standards, and regulatory requirements. Assist in training new agents on quality standards and best practices. Continuously evaluate and refine quality assurance processes to enhance service delivery and customer satisfaction.Qualifications: Strong understanding of operations, customer service metrics, and QA best practices. Excellent communication and interpersonal skills, with the ability to provide constructive feedback. Detail-oriented with strong analytical skills to assess agent performance and identify areas for improvement Ability to work well in a fast-paced, dynamic environmentProficiency with QA tools and call monitoring software is a plusWhy Shark Technologies?At Shark Technologies, we believe in delivering exceptional customer service, and that starts with a dedicated and skilled team. As a QA Executive, you&rsquo;ll help us maintain the high standards that our customers expect, while working in a collaborative and growth-oriented environment.Send Your resume at:0333-7493239Join us on our journey to excellence - apply today and become part of our vibrant team at Shark TechnolgiesJob Type: Full-timePay: Rs40,000.00-50,000 per monthAbility to commute/relocate:Rawalpindi: Reliably commute or planning to relocate before starting work (Required)Experience:Quality Assurance: 1 year (Required)Job Type: Full-timeWork Location: In personJob Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

QA Executive

Company Overview:Join our dynamic team at Shark Technologies, where innovation meets passion! We are a leading company dedicated to the growth of it's employees. With a commitment to excellence and a supportive work culture, we empower our employees to thrive and grow professionally.Position: QA ExecutiveLocation: Bahria Town, RawalpindiAbout the Role:As a QA Executive at Shark Technologies, you will play a crucial role in ensuring the quality and excellence of customer interactions. You will monitor and evaluate agents&rsquo; performance, ensuring adherence to company standards, improving customer satisfaction, and enhancing the overall customer experience. Your work will contribute to optimizing operations and driving continuous improvement in service quality.Key Responsibilities:Conduct quality assurance monitoring and evaluations of customer service calls, emails, and chat interactionsAssess agents&rsquo; performance based on established quality standards and KPIs (Key Performance Indicators). Provide actionable feedback and coaching to agents to improve performance and customer service skills. Collaborate with team leads and supervisors to address quality issues and implement process improvements. Prepare and analyze quality performance reports, identifying trends and areas for improvement. Ensure that operations adhere to company policies, industry standards, and regulatory requirements. Assist in training new agents on quality standards and best practices. Continuously evaluate and refine quality assurance processes to enhance service delivery and customer satisfaction.Qualifications:2 years of experience in a customer service environment, with a focus on quality assurance or service delivery. Strong understanding of operations, customer service metrics, and QA best practices. Excellent communication and interpersonal skills, with the ability to provide constructive feedback. Detail-oriented with strong analytical skills to assess agent performance and identify areas for improvement Ability to work well in a fast-paced, dynamic environmentProficiency with QA tools and call monitoring software is a plusWhy Shark Technologies?At Shark Technologies, we believe in delivering exceptional customer service, and that starts with a dedicated and skilled team. As a QA Executive, you&rsquo;ll help us maintain the high standards that our customers expect, while working in a collaborative and growth-oriented environment.Send Your resume at:0317-5099353Join us on our journey to excellence - apply today and become part of our vibrant team at Shark TechnolgiesJob Type: Full-timePay: Rs40,000.00-50,000 per monthAbility to commute/relocate:Rawalpindi: Reliably commute or planning to relocate before starting work (Required)Experience:Quality Assurance: 1 year (Required)Job Type: Full-timeWork Location: In personJob Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>QA: 1 year (Required)</li></ul>Work Location: In person

1 Stop Technologies

Job Title: Quality Assurance (QA) Specialist Location: Main Peshawar Road, Rawalpindi Shift: 7:00 PM &ndash; 4:00 AM (PST) | Night Shift (On-site)At Amigos BPO, we understand that every great customer experience begins with quality. We are seeking a Quality Assurance Specialist who is passionate about precision, driven by excellence, and committed to raising the standard of every interaction. If you have the ability to listen beyond the words and identify what truly matters, this role is for you.Key Responsibilities:<ul><li>Monitor and evaluate agent calls for quality, compliance, and customer satisfaction.</li><li>Apply QA scorecards to assess script adherence, communication effectiveness, and service delivery.</li><li>Provide actionable feedback and coaching to enhance agent performance.</li><li>Identify recurring issues and deliver insights to team leads and management.</li><li>Ensure compliance with both internal standards and regulatory requirements.</li><li>Maintain QA documentation and contribute to performance and improvement reports.</li></ul>Requirements:<ul><li>Minimum 6 months of QA experience in a call center or BPO setting.</li><li>Strong understanding of call center dynamics, KPIs, and compliance standards.</li><li>Exceptional listening, analytical, and communication skills.</li><li>Proficiency in QA tools and Microsoft Excel for data analysis and reporting.</li><li>Skilled at providing constructive, solution-focused feedback.</li><li>Comfortable with night shifts aligned with U.S. hours.</li><li>Detail-oriented, organized, and collaborative, with a relentless commitment to quality.</li></ul>What We Offer:<ul><li>Competitive compensation with performance-based rewards.</li><li>A professional and collaborative work environment.</li><li>Structured training and career development opportunities.</li><li>Stable night shifts, providing alignment with U.S. business hours.</li></ul>At Amigos BPO, we don&rsquo;t just monitor quality &mdash; we shape it. Join us, and help redefine excellence one call at a time.Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Quality Assurance Specialist

3TechSoft

3TechSoft is a dynamic and innovative software development company dedicated to delivering cutting-edge solutions. As we continue to expand our mobile development team, we are seeking a talented Junior Android App Developer to contribute to our exciting projects and grow alongside our experienced team.Requirements:Bachelor's degree in Computer Science or a related field.Minimum 1-3 year of professional experience in Android app development.Hands on experience with AdMob, Facebook, Firebase SDKsSolid understanding of Java and Kotlin programming languages.Experience with Android Studio and the Android SDK.Familiarity with RESTful APIs to connect Android applications to back-end services.Strong problem-solving skills and attention to detail.Ability to work collaboratively in a team environment.Excellent communication skills.Responsibilities:Collaborate with cross-functional teams to define, design, and ship new features for Android applications.Maintain and enhance existing Android applications to ensure optimal performance and user experience.Participate in the full software development lifecycle, from concept and design to testing and deployment.Work closely with UI/UX designers to implement visually appealing and intuitive mobile interfaces.Debug and resolve issues reported by QA and end-users promptly.Stay updated on the latest industry trends and technologies to ensure the adoption of best practices in Android development.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Have you worked with Google Admob sdk?</li></ul>Experience:<ul><li>Android Development: 1 year (Required)</li></ul>Work Location: In person

Junior Android Developer

Iplex

We, at iPlex, are always on the look for talented professionals to join us. If you're excited to be part of a winning team, iPlex is a great place to grow your career.Description:We are looking for an experienced Project Manager to join our technical team.Responsibilities:<ul><li>Communicate with international clients, such as those in the US and Canada.</li><li>Manage the resources assigned i.e., developers, and designers.</li><li>Manage the timelines of assigned projects.</li><li>Manage the communication from the developer to the client and vice versa.</li><li>Reporting to the upper management with regard to the health of the project and the resources.</li><li>Own the project&rsquo;s requirements and manage its delivery.</li><li>Adapt to changing clients and their requirements.</li><li>Use tools such as Jira, Podio, asana, Monday, etc. to manage the projects.</li><li>Come up with ideas and plans of action to further improve the organization&rsquo;s client handling strategies.</li><li>Act as a QA for the developers and a solution architect for the designers.</li></ul>Qualification and Requirements:<ul><li>Bachelors or Master&rsquo;s Degree in any field.</li><li>Previous working experience as a project manager for 2 years is a plus.</li><li>Excellent communication, interpersonal, and presentation skills.</li><li>Outstanding organizational and time-management skills.</li><li>Experience in web design and content production is a big plus.</li></ul>Skills Required:<ul><li>Fluent in English, Strong Communication, and Client Handling.</li></ul>Exprience Required:<ul><li>2 to 3 years of experience as a Project Manager (Technical).</li></ul>Job Type: Full-timeWork Location: In person

Project Manager

Ropstam BPO Pvt. Ltd.

We are seeking a Technical Recruiter to manage and execute the end-to-end hiring process. The ideal candidate will play a key role in identifying, recruiting, and presenting top talent for technical and non-technical positions, collaborating with hiring managers to define and meet hiring needs.Responsibilities:<ul><li>Manage the full recruitment life cycle: sourcing, screening, interviewing, reference checks, and salary negotiations.</li><li>Develop and implement creative sourcing strategies to attract both active and passive candidates.</li><li>Utilize platforms such as LinkedIn, Indeed &amp; Rozee and social media to identify top technical talent.</li><li>Collaborate with Technical Managers and the HR Manager to align on role requirements and hiring strategies.</li><li>Build and maintain long-term relationships with candidates for current and future opportunities.</li><li>Stay updated with changing market trends and adapt recruitment approaches accordingly.</li><li>Ensure a positive candidate experience through timely communication and professional interactions.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resources, Computer Science, Business Administration, or a related field (or equivalent relevant experience).</li><li>2+ years of proven IT/Technical recruitment experience.</li><li>Strong knowledge and hands-on experience with Applicant Tracking Systems (ATS).</li><li>Knowledge of technical domains such as MERN stack, React Native, CMS platforms, QA methodologies, and design tools like Figma.</li><li>Excellent communication (written &amp; verbal) and interpersonal skills.</li><li>Ability to work under pressure and meet strict deadlines.</li><li>Proven ability to work effectively within a team and contribute to a positive work culture.</li><li>Strong organizational and problem-solving skills with attention to detail.</li></ul>Benefits:<ul><li>Market competitive salaries</li><li>Provident Fund</li><li>Medical Insurance</li><li>EOBI</li><li>Annual Leaves</li><li>Annual increments</li><li>Company's meal</li></ul>Job Type: Full-timeWork Location: In person

Technical Recruiter (Female)

AKY Services Pvt. Ltd

Leads Expert is Hiring!Position: QC Executive &ndash; Call Center Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the Role: We are looking for a detail-oriented and proactive QC (Quality Control) Executive to join our team at Leads Expert. The QC Executive will be responsible for monitoring calls, evaluating agent performance, and ensuring that company standards for quality and compliance are consistently met.Key Responsibilities:<ul><li>Listen to and evaluate recorded/live calls to measure performance.</li><li>Ensure agents are following scripts, compliance rules, and quality guidelines.</li><li>Provide timely and constructive feedback to agents and team leaders.</li><li>Document errors, compliance issues, and improvement areas.</li><li>Prepare daily/weekly quality reports for management.</li><li>Suggest strategies to improve overall call quality and customer satisfaction.</li><li>Collaborate with trainers and supervisors to bridge performance gaps.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or relevant experience.</li><li>Previous experience as a QC Executive / Call Quality Analyst in a call center.</li><li>Strong English listening and comprehension skills.</li><li>Excellent attention to detail and analytical ability.</li><li>Ability to provide feedback in a professional and motivating manner.</li><li>Knowledge of call center processes and compliance standards.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth and learning opportunities.</li><li>A collaborative and professional work environment.</li><li>The chance to ensure high-quality service delivery at Leads Expert.</li></ul>How to Apply: HR Contact: 0333 9739861 Office: Leads Expert, 2nd Floor, Nadra Building, Rehmanabad, Murree Road, RawalpindiAt Leads Expert, quality is at the heart of what we do. Join our team and make an impact by ensuring the highest standards in customer interactions.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Call Center QC Executive

Explore 67+ Qa executive in Rawalpindi this September. Find roles across top companies and apply now to boost your career.

67 qa executive jobs IN Rawalpindi

QA Executive

QA Executive

Quality Assurance Specialist

Junior Android Developer

Project Manager

Technical Recruiter (Female)

Call Center QC Executive