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quality analyst

Abacus Outsourcing

<p><b>Job Summary:</b></p><p>We are looking for a <b>Sindhi-speaking Quality Analyst</b> to evaluate and ensure the quality of customer interactions. The ideal candidate must be a graduate with strong command over <b>Sindhi and Urdu</b> languages.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor and evaluate calls/chats for quality and compliance.</li><li>Identify gaps and provide actionable feedback to improve performance.</li><li>Prepare daily, weekly, and monthly QA reports.</li><li>Conduct coaching sessions with agents to enhance service quality.</li><li>Ensure all customer interactions meet company standards.</li><li>Collaborate with team leads and trainers for quality improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Must be a <b>graduate</b>.</li><li>Fluency in <b>Sindhi and Urdu</b> (mandatory).</li><li>Strong analytical and listening skills.</li><li>Good communication and documentation skills.</li><li>Ability to provide constructive feedback.</li><li>Previous QA or call center experience is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Quality Analyst (Sindhi Language)

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
About The Role<br>
Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS businesses to grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (CSI) &mdash; a global Canadian-based software leader &mdash; we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse.<br>
We are seeking a detail-oriented and analytical Merchant Onboarding Quality Analyst to join our team. This role is responsible for ensuring accuracy, consistency, and quality of payment operations, with a strong focus on onboarding processes, change management initiatives, and performance monitoring. The ideal candidate will play a key role in driving operational excellence by identifying gaps, implementing improvements, and ensuring key performance indicators (KPIs) are consistently met.<br>
This role may require limited travel (&lt;15%) for conferences, training, or partner visits.<br>
<br>
What You&rsquo;ll Do<br>
<ul><li>Collaborate with internal teams to resolve discrepancies and escalate issues where necessary.</li><li>Audit team member workflows to ensure adherence to quality control standards and operational procedures.</li><li>Provide feedback and identify coaching opportunities for team members on quality performance and compliance.</li><li>Develop and maintain quality control checklists and documentation.</li><li>Maintain accurate records and reporting for all investigations and quality control audits.</li><li>Identify trends, root causes, and areas for improvement in payment workflows.</li><li>Present findings and recommendations to management for process improvement.</li><li>Validate that changes are properly documented, tested, and communicated to relevant stakeholders.</li><li>Stay updated on industry best practices, regulatory changes, and internal policy updates.</li><li>Monitor quality metrics and KPIs related to payment operations, onboarding, and change management.</li><li>Develop and maintain dashboards and reports to track performance against KPIs.</li><li>Support training and development efforts to ensure team members understand quality standards and best practices.</li></ul><br>
Basic Qualifications<br>
<ul><li>2+ years of experience in transaction monitoring, fraud investigation, or quality assurance.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent written and verbal communication abilities.</li><li>Proficiency in data analysis tools and reporting software.</li><li>High level of integrity and discretion in handling sensitive information.</li></ul><br>
Preferred Qualifications<br>
<ul><li>Experience in merchant services or payment processing environments.</li><li>Familiarity with regulatory compliance frameworks (e.g., PCI-DSS, AML).</li><li>Certification in quality assurance or any other related certification is a plus.</li><li>Familiarity with leveraging AI tools to streamline workflows, enhance communication, or support decision-making.</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Merchant Onboarding Quality Analyst

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS businesses to grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (CSI) &mdash; a global Canadian-based software leader &mdash; we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse.
 <br/>
 <br/>
 We are seeking a detail-oriented and analytical Merchant Onboarding Quality Analyst to join our team. This role is responsible for ensuring accuracy, consistency, and quality of payment operations, with a strong focus on onboarding processes, change management initiatives, and performance monitoring. The ideal candidate will play a key role in driving operational excellence by identifying gaps, implementing improvements, and ensuring key performance indicators (KPIs) are consistently met.
 <br/>
 <br/>
 This role may require limited travel (&lt;15%) for conferences, training, or partner visits.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with internal teams to resolve discrepancies and escalate issues where necessary.
  </li>
  <li>
   Audit team member workflows to ensure adherence to quality control standards and operational procedures.
  </li>
  <li>
   Provide feedback and identify coaching opportunities for team members on quality performance and compliance.
  </li>
  <li>
   Develop and maintain quality control checklists and documentation.
  </li>
  <li>
   Maintain accurate records and reporting for all investigations and quality control audits.
  </li>
  <li>
   Identify trends, root causes, and areas for improvement in payment workflows.
  </li>
  <li>
   Present findings and recommendations to management for process improvement.
  </li>
  <li>
   Validate that changes are properly documented, tested, and communicated to relevant stakeholders.
  </li>
  <li>
   Stay updated on industry best practices, regulatory changes, and internal policy updates.
  </li>
  <li>
   Monitor quality metrics and KPIs related to payment operations, onboarding, and change management.
  </li>
  <li>
   Develop and maintain dashboards and reports to track performance against KPIs.
  </li>
  <li>
   Support training and development efforts to ensure team members understand quality standards and best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in transaction monitoring, fraud investigation, or quality assurance.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Excellent written and verbal communication abilities.
  </li>
  <li>
   Proficiency in data analysis tools and reporting software.
  </li>
  <li>
   High level of integrity and discretion in handling sensitive information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in merchant services or payment processing environments.
  </li>
  <li>
   Familiarity with regulatory compliance frameworks (e.g., PCI-DSS, AML).
  </li>
  <li>
   Certification in quality assurance or any other related certification is a plus.
  </li>
  <li>
   Familiarity with leveraging AI tools to streamline workflows, enhance communication, or support decision-making.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Vega Pharmaceuticals (Pvt.) Ltd.

<p>Job description:</p><p>We are looking for a Quality Control Officer for our Nutraceuticals Section</p><p>Male</p><p>Responsibilities</p><ul><li>Maintain and calibrate laboratory instruments.</li></ul><ul><li>Prepare and maintain proper documentation as per cGMP standards.</li></ul><ul><li>Investigate and document non-conformities and deviations.</li></ul><ul><li>Coordinate with production and QA teams to ensure compliance.</li></ul><ul><li>Production processes understanding</li></ul><p>Requirements:</p><ul><li>0-1 years experience in pharmaceutical</li></ul><ul><li>Bachelor's degree in Pharmacy of Chemistry.</li></ul><ul><li>Prior experience in a QC production role in a pharmaceutical company is prefered.</li></ul><ul><li>Familiarity with production processes, HPLC U Spectrophotometer, and other analytical instruments.</li></ul><ul><li>Knowledge of GMP/GLP standards.</li></ul><p>Location:</p><p>Factory: Pharma City, Plot # 4, 30km, Multan Road, Lahore. 042-35975265</p><p>Submit your CV: career@vegapharmaceuticals.com &quot;Please mention &quot;THE POSITION APPLIED FOR&quot; in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Quality Control Analyst (Male)

Ceptrum

<p><b>Job Responsibilities:</b></p><ul><li>Generate and manage outreach lists for patient engagement.</li><li>Execute outreach campaigns for preventive care and chronic disease management.</li><li>Maintain and update patient registries with Azara (or similar population health platform) for quality reporting.</li><li>Monitor and reconcile Cologuard, laboratory, and diagnostic imaging orders.</li><li>Ensure accuracy and timely processing of patient records and results.</li><li>Process and track DME orders.Coordinate patient transportation services.</li></ul><p><b>Requirements: </b></p><ul><li>Bachelor&rsquo;s degree in healthcare administration, public health, or related field preferred.</li><li>Prior experience in care management, quality improvement, or healthcare operations.</li><li>Candidates must have good knowledge about eCW.</li><li>Familiarity with population health tools (e.g., Azara DRVS) and electronic health records (EHR).</li></ul><p><b>Skills:</b></p><ul><li>Strong organizational and data management skills.</li><li>Ability to work independently and meet deadlines.</li><li>Excellent communication and problem-solving abilities.</li></ul><p><b>Details:</b></p><ul><li>Salary: 100k - 125k</li><li>Timings: 6pm - 3am</li><li>Office location: Phase 3, DHA Lahore.</li><li>Apply at hr@xerosumhq.com</li></ul><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs125,000.00 per month</p><p>Work Location: In person</p>

Quality Improvement Analyst

<p><b>Job Summary:</b></p><p>We are looking for a <b>Quality Analyst</b> to evaluate and ensure the quality of customer interactions. The ideal candidate must be a graduate with strong command over <b>English</b> <b>and Urdu</b> languages.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor and evaluate calls/chats for quality and compliance.</li><li>Identify gaps and provide actionable feedback to improve performance.</li><li>Prepare daily, weekly, and monthly QA reports.</li><li>Conduct coaching sessions with agents to enhance service quality.</li><li>Ensure all customer interactions meet company standards.</li><li>Collaborate with team leads and trainers for quality improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Must be a <b>graduate</b>.</li><li>Fluency in <b>English and Urdu</b> (mandatory).</li><li>Strong analytical and listening skills.</li><li>Good communication and documentation skills.</li><li>Ability to provide constructive feedback.</li><li>Previous QA or call center experience is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance

Brand Surge

<p><b>Job Overview</b></p><p>We are seeking a detail-oriented and proactive <b>QA Executive</b> to ensure the quality, accuracy, and performance of deliverables produced by our Web Development, SEO, and Design teams. The ideal candidate will have strong analytical skills, a keen eye for detail, and the ability to identify issues before they impact client delivery. This role requires cross-functional collaboration, documentation, and consistent follow-ups to maintain high standards across all departments.</p><p><b>Key Responsibilities1. Web Development QA</b></p><ul><li>Review websites, landing pages, and web applications for functionality, responsiveness, and performance.</li><li>Conduct cross-browser and cross-device testing.</li><li>Verify forms, CTAs, APIs, redirects, navigation flow, and UI/UX consistency.</li><li>Check for broken links, loading issues, and rendering problems.</li><li>Work with developers to reproduce bugs, track issues, and ensure proper fixes.</li></ul><p><b>2. SEO QA</b></p><ul><li>Verify on-page optimization including meta tags, title tags, alt tags, schema, headings, and URL structures.</li><li>QA deliverables such as SEO audits, keyword mappings, content outlines, and on-page recommendations.</li><li>Check for technical issues such as indexing errors, duplicate content, Core Web Vitals, sitemap and robots status.</li><li>Validate keyword insertion and ensure content follows SEO guidelines.</li><li>Review analytics data to ensure correct tracking (GA4, GSC, Tag Manager).</li></ul><p><b>3. Design QA</b></p><ul><li>Ensure design files follow brand guidelines, correct dimensions, and proper alignment.</li><li>Review UI/UX deliverables for consistency, visual accuracy, and user-friendly flow.</li><li>Validate exported assets (images, banners, social media posts, UI screens) for clarity and quality.</li><li>Confirm that creative materials match approved briefs and copy.</li><li>Perform QA on design-heavy web pages and landing pages.</li></ul><p><b>General Responsibilities</b></p><ul><li>Create QA checklists for each department (Web, SEO, Design).</li><li>Maintain documentation of issues and report patterns to improve processes.</li><li>Collaborate with team leads to ensure timely corrections and smooth workflow.</li><li>Prioritize tasks and meet deadlines within fast-paced agency environments.</li><li>Ensure all deliverables meet company quality standards before client submission.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>3 years of experience in QA within a digital marketing, web, or design environment.</li><li>Strong understanding of web technologies (HTML, CSS, WordPress, Webflow, etc.).</li><li>Good knowledge of SEO fundamentals and tools (GA4, GSC, Screaming Frog, Ahrefs, SEMrush).</li><li>Familiarity with design tools such as Figma, Adobe XD, Photoshop, Illustrator.</li><li>Exceptional attention to detail and ability to spot inconsistencies.</li><li>Strong communication skills and a solution-oriented mindset.</li><li>Ability to manage multiple tasks and work cross-functionally.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience working in a digital marketing agency.</li><li>Understanding of UI/UX principles.</li><li>Basic understanding of performance testing tools.</li><li>Experience with project management tools (ClickUp, Asana, Trello, Jira).</li></ul><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

QA Executive

Explore 1210+ Quality analyst in Lahore this December. Find roles across top companies and apply now to boost your career.

1210 quality analyst jobs IN Lahore

Quality Analyst (Sindhi Language)

Merchant Onboarding Quality Analyst

Merchant Onboarding Quality Analyst

Quality Control Analyst (Male)

Quality Improvement Analyst

Quality Assurance

QA Executive