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quality assurance engineer Jobs in Lahore

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software quality assurance engineer Jobs in Lahore

software quality assurance engineer

quality analyst

Vortex BPO

<p><b>Job Summary</b></p><p>We are seeking a detail-oriented <b>Quality Support Analyst</b> to monitor, evaluate, and improve the quality of calls and operational processes for our <b>USA Trucking Campaign</b>. The ideal candidate will ensure agents comply with company standards, DOT-related guidelines, and customer service expectations while supporting continuous performance improvement.</p><p>This role plays a key part in maintaining professionalism, accuracy, and compliance across driver, broker, and shipper communications.</p><p><b>Key Responsibilities</b></p><ul><li>Monitor and evaluate inbound and outbound calls related to U.S. trucking operations (dispatch, driver support, broker communication).</li><li>Ensure compliance with company policies, call scripts, and U.S. trucking industry standards.</li><li>Audit call recordings, chats, and CRM notes for accuracy and professionalism.</li><li>Identify performance gaps and provide detailed feedback to agents and supervisors.</li><li>Prepare quality reports, scorecards, and trend analysis.</li><li>Collaborate with operations and training teams to improve call handling and service quality.</li><li>Flag compliance risks, escalations, and recurring issues.</li><li>Support onboarding by assisting with quality guidelines and expectations.</li><li>Maintain strict confidentiality and data security standards.</li></ul><p><b>Required Qualifications</b></p><ul><li>Minimum <b>1 year experience</b> as a Quality Analyst / Quality Support Analyst (Call Center or BPO).</li><li>Experience with <b>USA Trucking Campaigns</b> (Dispatch, Freight Brokerage, Driver Support).</li><li>Strong understanding of call quality metrics (QA scorecards, KPIs).</li><li>Excellent English communication skills (listening, writing, and reporting).</li><li>Strong attention to detail and analytical skills.</li><li>Ability to work during <b>U.S. business hours</b>.</li><li>Experience using call monitoring tools, CRM systems, and spreadsheets.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Prior experience in <b>logistics, freight brokerage, or trucking operations</b>.</li><li>Knowledge of DOT compliance and trucking terminology.</li><li>Experience working with remote teams.</li><li>Background in coaching or agent performance improvement.</li></ul><p><b>Skills Required</b></p><ul><li>Call auditing &amp; quality scoring</li><li>Compliance monitoring</li><li>Performance analysis &amp; reporting</li><li>Communication &amp; feedback delivery</li><li>Time management &amp; organization</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary based on experience</li><li>Growth opportunities within logistics operations</li><li>Performance-based incentives</li><li>Supportive and professional work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Quality Analyst/QA Analyst

Ceptrum

<p><b>Job Title:</b></p><p><b>Quality Improvement Analyst</b></p><p><b>Job Description:</b></p><p>We are seeking a detail-oriented and data-driven Quality Improvement Analyst to join our team. In this role, you will monitor performance indicators, analyze workflow processes, identify areas of improvement, and support the implementation of quality initiatives across the organization. You will collaborate with cross-functional teams to develop solutions that enhance efficiency, service delivery, and overall organizational performance. If you thrive on solving problems, improving systems, and making meaningful operational impact, we&rsquo;d love to meet you!</p><p><b>Must Haves: </b></p><p><b>* Bachelor&rsquo;s degree in healthcare administration, public health, or related field preferred. </b></p><p><b>* Prior experience in care management, quality improvement, or healthcare operations.</b></p><p><b>* Familiarity with population health tools (e.g., Azara DRVS) and electronic health records (EHR).</b></p><p><b>* You must have ECW knowledge at least 2 to 3 years.</b></p><p>Why You&rsquo;ll Love Working with Us</p><p>In-House Celebrations</p><p>We celebrate every team member! Enjoy fun in-house birthday celebrations, team moments, and small surprises that make your day special.</p><p>Work-Life Balance Matters</p><p>Weekends Off &ndash; Reset, recharge, and enjoy your personal time . A positive environment that values work-life harmony.</p><p>Paid Leave &amp; Support Paid Sick Leave &ndash; Your health comes first.</p><p>Take the time you need without worry. Generous leave policies that support your well-being.</p><p>Rewards &amp; Recognition</p><p>Biannual Bonuses based on performance and company growth. Recognition programs that appreciate your hard work and dedication.</p><p>Career Growth Opportunities Continuous learning and development programs</p><p>A supportive team that encourages professional progress and innovation.</p><p>Inclusive &amp; Collaborative Culture Friendly, supportive coworkers.</p><p>An environment where your ideas are heard, and your contributions truly matter.</p><p>Budget: 120,000 - 130,000 PKR</p><p>Timings: 07:00 PM - 04:00 AM</p><p>Job Type: Full-time</p><p>Pay: Rs120,000.00 - Rs140,000.00 per month</p><p>Work Location: In person</p>

Quality Improvement Analyst

Abacus Outsourcing

<p><b>Job Summary:</b></p><p>We are looking for a <b>Quality Analyst</b> to evaluate and ensure the quality of customer interactions. The ideal candidate must be a graduate with strong command over <b>Urdu</b> <b>and Sindhi </b>languages.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor and evaluate calls/chats for quality and compliance.</li><li>Identify gaps and provide actionable feedback to improve performance.</li><li>Prepare daily, weekly, and monthly QA reports.</li><li>Conduct coaching sessions with agents to enhance service quality.</li><li>Ensure all customer interactions meet company standards.</li><li>Collaborate with team leads and trainers for quality improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Must be a <b>graduate</b>.</li><li>Fluency in <b>Sindhi and Urdu</b> (mandatory).</li><li>Strong analytical and listening skills.</li><li>Good communication and documentation skills.</li><li>Ability to provide constructive feedback.</li><li>Previous QA or call center experience is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance (Sindhi Speaker)

AffinityVibez (Pvt) Ltd

<p><b>Job Summary:</b></p><p>The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.</p><p><b>Key Responsibilities:</b></p><p><b>1. Call Monitoring &amp; Evaluation</b></p><p>&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</p><p>&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.</p><p>&middot; Ensure accuracy in quality scoring and documentation.</p><p><b>2. Quality Assurance &amp; Compliance</b></p><p>&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</p><p>&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.</p><p>&middot; Address quality-related escalations in coordination with operations teams.</p><p><b>3. Feedback, Coaching &amp; Calibration</b></p><p>&middot; Provide structured, actionable feedback to agents to improve performance.</p><p>&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.</p><p>&middot; Support coaching initiatives by sharing insights and improvement recommendations.</p><p><b>4. Reporting &amp; Analysis</b></p><p>&middot; Prepare and share daily, weekly, and monthly quality performance reports.</p><p>&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.</p><p>&middot; Present quality insights and improvement suggestions to management and stakeholders.</p><p><b>5. Process Improvement &amp; Client Support</b></p><p>&middot; Assist in quality reviews, internal audits, and client audits.</p><p>&middot; Ensure client expectations and quality benchmarks are consistently met.</p><p>&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.</p><p><b>6. Key Performance Indicators (KPIs):</b></p><p>&middot; Call Quality Scores</p><p>&middot; SLA and Compliance Adherence</p><p>&middot; Reduction in Customer Complaints and Escalations</p><p>&middot; Agent Performance Improvement Post-Coaching</p><p>&middot; Calibration Accuracy and Consistency</p><p><b>Required Skills &amp; Competencies:</b></p><p>&middot; Strong understanding of BPO/Call Center QA standards and methodologies</p><p>&middot; Excellent listening, analytical, and attention-to-detail skills</p><p>&middot; Ability to provide constructive feedback and performance insights</p><p>&middot; Strong reporting and data interpretation skills</p><p>&middot; Good communication and stakeholder coordination abilities</p><p><b>Education:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)</p><p>Experience:</p><p>&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance</p><p>&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)</p><p><b>Perks &amp; Benefits</b></p><ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul><p><b>Location:</b> Wapda Town Phase 1<br/><b>Shift Timing:</b> Night Shift (6:30 PM &ndash; 3:30 AM)<br/><b>Work Schedule:</b> Monday to Friday (Weekends Off)</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Specilaists (Call Center/BPO)

Interact Global

<p><b>Job Summary:</b></p><p>The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.</p><p><b>Key Responsibilities:</b></p><p><b>1. Call Monitoring &amp; Evaluation</b></p><p>&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</p><p>&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.</p><p>&middot; Ensure accuracy in quality scoring and documentation.</p><p><b>2. Quality Assurance &amp; Compliance</b></p><p>&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</p><p>&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.</p><p>&middot; Address quality-related escalations in coordination with operations teams.</p><p><b>3. Feedback, Coaching &amp; Calibration</b></p><p>&middot; Provide structured, actionable feedback to agents to improve performance.</p><p>&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.</p><p>&middot; Support coaching initiatives by sharing insights and improvement recommendations.</p><p><b>4. Reporting &amp; Analysis</b></p><p>&middot; Prepare and share daily, weekly, and monthly quality performance reports.</p><p>&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.</p><p>&middot; Present quality insights and improvement suggestions to management and stakeholders.</p><p><b>5. Process Improvement &amp; Client Support</b></p><p>&middot; Assist in quality reviews, internal audits, and client audits.</p><p>&middot; Ensure client expectations and quality benchmarks are consistently met.</p><p>&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.</p><p><b>6. Key Performance Indicators (KPIs):</b></p><p>&middot; Call Quality Scores</p><p>&middot; SLA and Compliance Adherence</p><p>&middot; Reduction in Customer Complaints and Escalations</p><p>&middot; Agent Performance Improvement Post-Coaching</p><p>&middot; Calibration Accuracy and Consistency</p><p><b>Required Skills &amp; Competencies:</b></p><p>&middot; Strong understanding of BPO/Call Center QA standards and methodologies</p><p>&middot; Excellent listening, analytical, and attention-to-detail skills</p><p>&middot; Ability to provide constructive feedback and performance insights</p><p>&middot; Strong reporting and data interpretation skills</p><p>&middot; Good communication and stakeholder coordination abilities</p><p><b>Education:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)</p><p>Experience:</p><p>&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance</p><p>&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)</p><p><b>Perks &amp; Benefits</b></p><ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul><p><b>Location:</b> Wapda Town Phase 1<br/><b>Shift Timing:</b> Night Shift (5:30 PM &ndash; 2:30 AM)<br/><b>Work Schedule:</b> Monday to Friday (Weekends Off)</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Specialists - BPO

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
About Contour</div></div><div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div></div><div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div></div><div><div>
The Division:</div></div><div><div>
Lean Industries develops and delivers comprehensive enterprise software solutions designed to lower the costs and improve the quality of managing consumer and fraud disputes, exceptions and adjustments for electronic payment transactions. A highly configurable workflow-based solution, the software is typically installed on premise at large financial institutions and merchant acquiring companies.</div></div><div><div>
Lean is growing rapidly, and we seek self-motivated individuals to assist us with customer support, market growth and ongoing project tasks.</div></div><div><div>
Overview: Role involves analyzing and understanding project requirements, elaborating high-level test scenarios into detailed test cases.</div></div><div><div>
The Position:</div></div><div><div>
We are seeking a motivated and experienced SQA Analyst to join our team. The hired individual will analyze and understand project requirements, elaborating high-level test scenarios into detailed test cases.</div></div><div><div>
The selected individual will work in the Contour Software Lahore office, working as part of the resource-center team, as an extension of the onshore R&amp;D team.</div></div><div><div>
Job Responsibilities:</div></div><div></div><div><ul><li><div><br>
Understand requirements to create and maintain test case suites</div></li></ul></div><div><ul><li><div>
Log defects and track fixes within established processes</div></li></ul></div><div></div><div><div><br>
Job Qualifications:</div></div><div></div><div><ul><li><div><br>
Bachelor&rsquo;s degree in computer science, Information Systems, or a related field, or a comparable combination of education and practical experience.</div></li></ul></div><div><ul><li><div>
 Minimum 4-year college or university degree in technical subjects such as computer science, engineering or business administration.</div></li></ul></div><div><ul><li><div>
 2+ year of Quality Assurance experience, preferably with electronic payments and/or case management systems.</div></li></ul></div></div><div><div><ul><li><div>
Understanding requirements to execute tests and maintain test case suites</div></li></ul></div><div><ul><li><div>
Knowledge of any scripting language is an asset</div></li></ul></div><div><ul><li><div>
Basic knowledge of SQL queries and database concepts is an asset</div></li></ul></div><div><ul><li><div>
Ability to work under minimal supervision</div></li></ul></div><div><ul><li><div>
Excellent organizational skills - ability to work efficiently across multiple projects</div></li></ul></div><div><ul><li><div>
Exceptional English written and verbal communication skills with the ability to communicate with Clients in one-on-one and in large group settings, both onsite and remote.</div></li></ul></div><div><ul><li><div>
Well organized with the ability to work independently of direct manager oversight.</div></li></ul></div><div><ul><li><div>
Acquire new knowledge rapidly and interprets functional and non-functional requirements quickly.</div></li></ul></div><div></div><div><div><br>
Competencies:</div></div><div><ul><li><div>
 Functional/Technical Skills</div></li></ul></div><div><ul><li><div>
Technical Learning</div></li></ul></div><div><ul><li><div>
Peer Relationships</div></li></ul></div><div><ul><li><div>
Time Management</div></li></ul></div><div><ul><li><div>
Self-Development</div></li></ul></div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

SQA Analyst

Pukat Digital Pvt Ltd

<p><b>Job Title:</b> QA Executive / QA Engineer</p><p><b>Experience:</b> 6 Months &ndash; 1 Year<br/><b>Location:</b> Lahore<br/><b>Employment Type:</b> Full-time</p><p><b>Job Description:</b></p><p>We are looking for a detail-oriented <b>QA Executive / QA Engineer</b> with 6 months to 1 year of experience to ensure the quality and reliability of our software products. The ideal candidate will be responsible for testing applications, identifying bugs, and working closely with the development team to maintain high-quality standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Perform manual testing of web and/or mobile applications</li><li>Understand requirements and prepare test cases and test scenarios</li><li>Execute test cases and report bugs clearly</li><li>Perform functional, regression, and smoke testing</li><li>Verify bug fixes and maintain test documentation</li><li>Collaborate with developers and product teams to improve product quality</li></ul><p><b>Requirements:</b></p><ul><li>6 months to 1 year of experience in software quality assurance</li><li>Basic understanding of SDLC and STLC</li><li>Knowledge of manual testing concepts</li><li>Familiarity with bug tracking tools (e.g., JIRA, Trello)</li><li>Good analytical and communication skills</li><li>Ability to work independently and in a team</li></ul><p><b>Nice to Have:</b></p><ul><li>Basic knowledge of SQL</li><li>Exposure to automation testing tools (Selenium, etc.)</li><li>Experience in Agile/Scrum environments</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Quality Assurance Engineer

Explore 1066+ Quality analyst in Lahore this January. Find roles across top companies and apply now to boost your career.