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Location: Onsite Shift: 9:00 PM - 6:00 AM Schedule: Monday - Friday Transportation: Available for female employeesJob Description: We are looking for a detail-oriented QA Analyst to join our team. The ideal candidate will be responsible for monitoring and evaluating calls, ensuring quality standards, and improving overall team performance. This role requires strong analytical skills and the ability to provide constructive feedback to enhance service quality.Key Responsibilities:<ul><li>Monitor and evaluate customer service or sales calls to ensure quality standards are met</li><li>Provide feedback and coaching to agents to improve performance</li><li>Identify trends, errors, and areas for improvement</li><li>Prepare QA reports and maintain quality documentation</li><li>Ensure compliance with company policies and processes</li><li>Collaborate with team leads and management to improve overall service quality</li></ul>Requirements:<ul><li>Previous experience as a QA Analyst / Quality Assurance in a call center or BPO environment preferred</li><li>Strong listening, analytical, and communication skills</li><li>Ability to handle performance evaluations and reporting</li><li>Good knowledge of MS Office and reporting tools</li><li>Ability to work in a night shift environment</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Monday to Friday schedule</li><li>Transportation facility for female employees</li><li>Professional and growth-oriented work environment</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you graduated ?</li><li>Can you speak english fluently?</li></ul>Work Location: In person

Data Entry/ Sales Support Trainee

TCP Software

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 
 About the Role:
 
 
 
 The Senior Ops Data Analyst is a senior individual contributor within the Systems &amp; Analytics organization responsible for delivering accurate, consistent, and actionable operational reporting across Client Operations (Support, Customer Success, and Implementation Services).
 
 
 This role owns cross-functional operational and executive reporting, ensuring leaders have a clear, trusted view of performance, health, and risk across the organization. The Senior Ops Data Analyst partners closely with Systems &amp; Analytics leadership to understand how data flows across core systems and to support improvements to data quality and reporting reliability.
 
 
 
 As a Senior Operations Data Analyst you will:
 
 
 
 <ul>
 <li>
 Develop and maintain operational dashboards and reports across Client Operations
 </li>
 <li>
 Consolidate metrics to provide a cohesive, cross-org view of operational health and performance
 </li>
 <li>
 Build and maintain recurring executive and C-level reporting packages and presentations
 </li>
 <li>
 Partner with Ops leaders to translate business questions into meaningful analysis, clear visualizations, and executive-ready narratives
 </li>
 <li>
 Ensure consistency in metric definitions, reporting logic, and trend analysis across Ops
 </li>
 <li>
 Monitor data accuracy, completeness, and integrity across operational reporting
 </li>
 <li>
 Identify data inconsistencies, gaps, or anomalies and partner with Systems &amp; Analytics leadership to diagnose root causes
 </li>
 <li>
 Support improvements to data quality and reporting reliability by informing system and process changes
 </li>
 <li>
 Help define and maintain reporting standards and best practices across Ops
 </li>
 <li>
 Coordinate with teams across Ops to reduce duplicative or conflicting reporting
 </li>
 <li>
 Proactively surface trends, risks, and opportunities to Ops and executive leadership
 </li>
 <li>
 Support special projects and ad-hoc analysis as needed
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in analytics, operational reporting, or a related role
 </li>
 <li>
 Hands-on experience building and maintaining dashboards in Tableau (or comparable BI tools)
 </li>
 <li>
 Strong experience working with Salesforce reporting and data structures
 </li>
 <li>
 Experience supporting Client Operations, including Support, Customer Success, or Implementation Services
 </li>
 <li>
 Experience working with CRM, ERP, and/or customer success platforms
 </li>
 <li>
 Experience using Python or similar tools for data analysis and validation, and translating complex data concepts into clear, compelling visualizations and narratives
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Strong multitasking and time-management skills, with the ability to manage competing priorities
 </li>
 <li>
 Project management skills, including the ability to organize work and drive deliverables to completion
 </li>
 <li>
 Advanced proficiency in PowerPoint and presenting data to leadership audiences
 </li>
 <li>
 High attention to detail and a strong sense of data ownership Required Experience
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 <ul>
 <li>
 Prolonged periods sitting at a desk and working on a computer.
 </li>
 <li>
 Must be able to lift up to 15 pounds at times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary based on experience
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 The work/life setup you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values its team
 </li>
 <li>
 Company sponsored training, workshops, education, and team building.
 </li>
 <li>
 The chance to make a genuine impact on the company's growth.
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself.
 </li>
 <li>
 Every day you'll get to work with amazing talent in a fast-growing company that really values their people.
 
 
 </li>
 </ul>
 
 TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Senior Operations Data Analyst

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus): 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
About the Role: 
The Senior Ops Data Analyst is a senior individual contributor within the Systems &amp; Analytics organization responsible for delivering accurate, consistent, and actionable operational reporting across Client Operations (Support, Customer Success, and Implementation Services).
This role owns cross-functional operational and executive reporting, ensuring leaders have a clear, trusted view of performance, health, and risk across the organization. The Senior Ops Data Analyst partners closely with Systems &amp; Analytics leadership to understand how data flows across core systems and to support improvements to data quality and reporting reliability.
As a Senior Operations Data Analyst you will:<ul><li>
Develop and maintain operational dashboards and reports across Client Operations
</li><li>Consolidate metrics to provide a cohesive, cross-org view of operational health and performance
</li><li>Build and maintain recurring executive and C-level reporting packages and presentations
</li><li>Partner with Ops leaders to translate business questions into meaningful analysis, clear visualizations, and executive-ready narratives
</li><li>Ensure consistency in metric definitions, reporting logic, and trend analysis across Ops
</li><li>Monitor data accuracy, completeness, and integrity across operational reporting
</li><li>Identify data inconsistencies, gaps, or anomalies and partner with Systems &amp; Analytics leadership to diagnose root causes
</li><li>Support improvements to data quality and reporting reliability by informing system and process changes
</li><li>Help define and maintain reporting standards and best practices across Ops
</li><li>Coordinate with teams across Ops to reduce duplicative or conflicting reporting
</li><li>Proactively surface trends, risks, and opportunities to Ops and executive leadership
</li>Support special projects and ad-hoc analysis as needed 
<li>
</li></ul>Requirements<ul><li>
5+ years of experience in analytics, operational reporting, or a related role
</li><li>Hands-on experience building and maintaining dashboards in Tableau (or comparable BI tools)
</li><li>Strong experience working with Salesforce reporting and data structures
</li><li>Experience supporting Client Operations, including Support, Customer Success, or Implementation Services
</li><li>Experience working with CRM, ERP, and/or customer success platforms
</li><li>Experience using Python or similar tools for data analysis and validation, and translating complex data concepts into clear, compelling visualizations and narratives
</li><li>Excellent verbal and written communication skills
</li><li>Strong analytical and problem-solving skills
</li><li>Strong multitasking and time-management skills, with the ability to manage competing priorities
</li><li>Project management skills, including the ability to organize work and drive deliverables to completion
</li><li>Advanced proficiency in PowerPoint and presenting data to leadership audiences
</li><li>High attention to detail and a strong sense of data ownership Required Experience
</li></ul>Physical Requirements:<ul><li>
Prolonged periods sitting at a desk and working on a computer.</li><li>
Must be able to lift up to 15 pounds at times.</li></ul>
Benefits<ul><li>
Competitive salary based on experience</li><li>
PTO and Sick leaves</li><li>
In-Patient Health insurance</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values its team</li><li>
Company sponsored training, workshops, education, and team building.
</li><li>The chance to make a genuine impact on the company&rsquo;s growth.
</li><li>Plenty of challenging work and the opportunity to stretch yourself.
</li><li>Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Senior Operations Data Analyst Lahore, Punjab, Pakistan

PepsiCo

<div>
 
 Overview
 
 
 
 The role is responsible to co-ordinate and ensures quality testing and data collection for reporting process and ensures statistical trend analysis of information to identify opportunities food quality improvement. The incumbent is also responsible for complete shiftily analysis of NPC lines.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Perform regular sampling, testing and monitoring of two lines (Random extruder and Schaff lines in particular) as per IPS defined frequencies and coordinate with FLM about information of product quality as well as required corrective actions to ensure product within specifications.
 </li>
 <li>
 Ensure control of non-conforming Random extruder and Schaff lines finish products through PepsiCo Hold and Release guidelines and coordinate the activity with Production as well as Supply Chain effectively to avoid mishandling or dispatch of any out of specification product, Perform verification testing and close all hold incidents as defined in Hold release procedure.
 </li>
 <li>
 Perform calibrations of laboratory instruments (Hunter lab, Spectra star, ovens, Oxy sampler, Freezer, pH Meter, Weighing balances and rest of the instruments) in respective shift to ensure all testing are with confidence circle
 </li>
 <li>
 Ensure that product and packaging quality walls of Random extruder and Schaff lines are being performed at defined intervals to ensure product is as per defined consumer design.
 </li>
 <li>
 Conduct at least one thorough line walks in Process, Packaging and Storage areas for both Random extruder and Schaff lines during the shift to ensure compliance PepsiCo Quality and Food Safety standards during the shift
 </li>
 <li>
 Perform data entries for Random extruder and Schaff lines Process and packaging weak link in his/her respective shift in the SAP/defined system.
 </li>
 <li>
 Perform control samples are tested (Moisture, Oil, Salt, FFA) on instruments to ensure instruments are within specs.
 </li>
 <li>
 Perform-FL710 daily checks and Bias tracking, sampling, grinding, Testing + results entries in Bias Manager of Random extruder line and perform corrective action if required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 BS/MS degree in Food Technology/Chemistry/QM
 </li>
 <li>
 2-3 years with FMCG
 </li>
 <li>
 Good knowledge of material testing and quality assessment
 </li>
 <li>
 Knowledge of quality and food safety standards (preferably lead auditor)
 </li>
 <li>
 Competencies required, Communication and Facilitation Skills, Efficient and comprehensive approach, Problem Solving skills, Collaboration and influencing skills, Teamwork, Drive for results.
 </li>
 </ul>
</div>

QFS Officer NPC

Allied Bank Limited

<div>
 
 
 Eligibility Criteria
 
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s Degree from a recognized university.
 
 
 
 
 
 
 Required Skill Set:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skill.
 </li>
 <li>
 Excellent communication, Active listening and interpersonal skills.
 </li>
 <li>
 Proficient in using call monitoring software and quality assessment tools.
 </li>
 <li>
 Ability to work independently as well as part of a team.
 </li>
 <li>
 Ability to manage multiple tasks and priorities effectively.
 </li>
 <li>
 Presentation skills, creative thinking skills along with strong grip on Microsoft office.
 </li>
 <li>
 In-depth knowledge of Call Center Operations Matrixes and reports, process and procedure.
 </li>
 <li>
 Adaptability, Flexibility &amp; Cultural Awareness.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Stay updated on all relevant policies, procedures, and Standard Operating Procedures (SOPs) related to service quality within the call center.
 </li>
 <li>
 Evaluate the calls and complete daily target of call monitoring as per defined SOP.
 </li>
 <li>
 Utilize active listening skills and strong decision-making abilities to evaluate financial / non-financial calls effectively. Respond promptly and take precautionary actions when and where required.
 </li>
 <li>
 Generate report of Transaction call monitoring and share with line management.
 </li>
 <li>
 Instantly act on any out of pattern activities to mitigate any potential fraud risk.
 </li>
 <li>
 Give constrictive feedback and coaching to Contact Center agents on the basis of call evaluation.
 </li>
 <li>
 Conduct Call backs when and where required to authenticate customer.
 </li>
 <li>
 Organize and conduct one-on-one and collective training sessions to emphasize the accuracy in banking transactions.
 </li>
 <li>
 Ensure highlighting error / gap found in calls to relevant team.
 </li>
 <li>
 Arrange approvals for execution of financial transactions as required in process manual.
 </li>
 <li>
 Assist line manager for any associated task.
 </li>
 <li>
 Responsible to maintain and update call monitoring record.
 </li>
 <li>
 Any other task(s) assigned by Line Management.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Lahore, Islamabad
 
 
 
 
 
 
 Experience:
 
 Preferably 1 year and above experience in relevant field.
 
</div>

Officer Transaction Monitoring - Digital Banking Group

Location: Lahore Salary: PKR 45,000 - 60,000 per month Shift: Monday to Friday | 9:00 PM - 6:00 AM Facility: Transportation provided for female employeesJob Description: We are looking for a detail-oriented and analytical Quality Assurance Specialist to join our team. The ideal candidate will be responsible for monitoring calls, evaluating performance, and ensuring that quality standards and compliance requirements are consistently met.Key Responsibilities:<ul><li>Monitor and evaluate customer interactions (calls/chats) to ensure quality standards.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Identify process gaps and recommend improvements.</li><li>Maintain QA reports, scorecards, and performance records.</li><li>Ensure compliance with company policies and client requirements.</li><li>Collaborate with operations and training teams to enhance service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Previous experience in Quality Assurance (BPO/Call Center) is preferred.</li><li>Strong listening, analytical, and reporting skills.</li><li>Good communication and attention to detail.</li><li>Ability to work in a night shift environment.</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 45,000 &ndash; 60,000).</li><li>Stable Monday to Friday schedule.</li><li>Transportation facility for female staff.</li><li>Growth opportunities in a professional work environment.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Have you done with your graduation?</li><li>Can you speak English Fluently?</li></ul>Work Location: In person

Quality Assurance Specialist (Night Shift)

Tibbi Pvt LTD

Job Summary: The Feedback Call Auditor at Aesthetics Lab is responsible for evaluating client feedback calls related to aesthetic treatments, diagnostic services, consultations, and post-procedure follow- ups. The role ensures that client interactions reflect the service quality standards, ethical practices, confidentiality requirements, and brand values. The auditor plays a critical role in improving client satisfaction, trust, and service excellence while ensuring compliance with healthcare and data privacy regulations.Key Responsibilities: Feedback Call Monitoring &amp; Evaluation &middot; Audit recorded and/or live client feedback calls related to aesthetic procedures, skin treatments, cosmetic diagnostics, and all other services. &middot; Evaluate calls for tone, empathy, clarity, professionalism, and client-centric communication. &middot; Ensure agents accurately capture client feedback, concerns, and post-treatment experiences. &middot; Assess adherence to approved call scripts, medical disclaimers, and escalation protocols.Client Experience &amp; Quality Assurance &middot; Ensure client interactions align with the service standards and ethical healthcare practices. &middot; Verify that sensitive medical and personal information is handled confidentially and respectfully. &middot; Monitor compliance with communication guidelines and internal SOPs. &middot; Identify any miscommunication regarding procedures, results, pricing, risks, or aftercare.Compliance &amp; Risk Monitoring &middot; Ensure calls comply with data privacy regulations (applicable local healthcare laws). &middot; Flag and escalate critical issues such as client dissatisfaction, safety concerns, misinformation, or complaints. &middot; Identify potential medico-legal risks arising from call handling or communication gaps.Reporting &amp; Documentation &middot; Prepare detailed audit reports highlighting call quality, compliance gaps, and client sentiment. &middot; Maintain structured audit records, scorecards, and trend reports. &middot; Track recurring client concerns related to treatment outcomes, delays, hygiene, staff behaviour, or follow-up. Feedback &amp; Coaching Support &middot; Share clear, constructive, and empathetic feedback with call agents and client coordinators. &middot; Support training teams with real-call insights to improve communication and service etiquette. &middot; Participate in calibration sessions to maintain consistency in audit scoring and interpretation.Process &amp; Service Improvement &middot; Identify systemic service issues affecting client satisfaction and retention. &middot; Recommend improvements in call scripts, client communication flow, and feedback processes. &middot; Collaborate with operations and branch managers to enhance client experience.Client Sentiment &amp; CX Analysis &middot; Analyse client sentiment, expectations, and satisfaction levels from feedback calls. &middot; Highlight key drivers of client trust, referrals, and complaints.Required Skills &amp; Competencies &middot; Strong understanding of call auditing and quality evaluation frameworks. &middot; Knowledge of client communication standards in healthcare or aesthetics. &middot; Familiarity with call monitoring tools, and QA software. &middot; Proficiency in MS Excel / Google Sheets for reporting and analysis. &middot; Excellent listening, analytical, and observation skills. &middot; High attention to detail and strong sense of accountability. &middot; Empathy and sensitivity when handling client-related information. &middot; Clear, professional verbal and written communication. &middot; Ability to provide unbiased, constructive feedback.Educational Qualifications: &middot; Bachelor&rsquo;s degree in any discipline (Healthcare or Management preferred). &middot; Certification in Quality Management, Healthcare Quality, or Customer Experience is an advantage.Experience Requirements: &middot; 1&ndash;3 years of experience in call auditing, quality analysis, or client experience roles &middot; Prior experience in aesthetics clinics, diagnostic labs, hospitals, or healthcare preferred.Work Location: In person

Feedback Call Auditor (Female)

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