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quality assurance analyst

Al Ahly Momkn

<div>
 
 
 Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 Issue Management Triage &amp; Prioritization: Lead the triage process by collaborating with stakeholders to prioritize defects based on risk assessment and business impact, ensuring high-value resolutions, and ensure timely resolution according to business impact.
 
 
 </li>
 <li>
 Stakeholder Collaboration Cross-Functional Leadership: Facilitate calibration sessions and technical meetings across all organizational levels to align on system stability and quality standards.
 
 
 </li>
 <li>
 Reporting &amp; Analytics Operational Intelligence: Analyze performance drivers and technical changes to provide actionable insights. Deliver high-level dashboards and reports (Weekly/Monthly/Annual) to senior management.
 
 
 </li>
 <li>
 Quality Strategy Framework Design: Partner with QA leadership to design and implement Quality Gates, and refine quality rules, guidelines, and monitoring limits within the CI/CD pipeline to ensure consistent service delivery.
 
 
 </li>
 <li>
 Continuous Improvement Process Optimization: Leverage customer feedback and performance data to recommend and implement process improvements that enhance the end-to-end user experience.
 
 
 </li>
 <li>
 Performance Tracking: Manage individual and team performance tracking using ITSM tools (Jira, ManageEngine, etc.) to ensure accountability and KPIs are met and Implement Predictive Analytics to forecast potential system bottlenecks before they occur.
 
 
 </li>
 <li>
 Risk Mitigation &amp; Training: Conduct Root Cause Analysis (RCA) and Hazard Analysis, to prevent recurring issues, and Develop training materials to improve the team on quality best practices.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 Job Requirements:
 
 
 Education:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, CIS, MIS, BIS, from a top-tier university is a strong preference.
 
 
 </li>
 </ul>
 Technical Skills:
 
 <ul>
 <li>
 Skillful in data analysis &amp; reporting tools [MS Excel, Power BI, Python, &hellip; etc.]
 
 </li>
 <li>
 Working knowledge of tools, methods, and concepts of quality assurance.
 
 </li>
 <li>
 Familiarity with AI-powered testing assistants (e.g., Copilot for QA, self-healing test scripts) is highly recommended.
 
 </li>
 <li>
 A certificate in Data Analysis using Excel &amp; Power BI or Python is needed.
 
 </li>
 <li>
 Certificate in Quality Assurance, ISO 27001, ITIL Foundation, Six Sigma (Green/Black Belt), or Lean Management is a plus.
 
 
 </li>
 </ul>
 Soft Skills:
 
 <ul>
 <li>
 Excellent data collection &amp; presentation skills.
 
 </li>
 <li>
 Strong attention to detail, problem analysis and problem solving.
 
 </li>
 <li>
 High communication skills, both verbal &amp; written.
 
 </li>
 <li>
 Ability to translate complex technical defects into business-risk language for non-technical executives.
 
 </li>
 <li>
 High Adaptability.
 
 </li>
 </ul>
</div>

IT Quality Assurance Senior Analyst

IntouchCX

<div>
 
 
 About the Company :
 
 
 
 
 
 
 
 IntouchCX
 
 is a global leader in customer experience and technology solutions. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 
 
 
 
 
 
 About the Job
 
 
 
 
 
 We&rsquo;re changing the way people think about customer service, and we need your help!
 
 
 
 
 We&rsquo;re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing, and evaluating Voice, Email, Chat, and Social contacts.
 
 
 
 
 
 As Quality Assurance Analyst (Spanish/English Bilingual), You Will&hellip;
 
 
 
 
 
 Coach CSRs/Tier 2s on the quality of service to ensure proper procedures are being followed
 
 
 Complete Quality Assurance and coaching session reports on a weekly basis
 
 
 Attend and participate in meetings with supervisors and managers to review monitoring lists
 
 
 Attend and participate in partner and internal calibration meetings
 
 
 Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operations Managers
 
 
 Report scripting problems or questions from callers to the appropriate departments
 
 
 Distribute partner and company-related correspondence to all CSRs/Tier 2 team members
 
 
 Perform other duties as assigned
 
 
 
 
 
 As Quality Assurance Analyst (Spanish/English Bilingual), You Have&hellip;
 
 
 
 
 
 High school diploma or equivalent (required)
 
 
 Must be fluent in Spanish and English, written and oral
 
 
 1 year of front-line contact center experience (preferred)
 
 
 1-2 years of Quality Assurance experience (preferred)
 
 
 Intermediate knowledge of MS Excel, MS Word and MS Office (required)
 
 
 Ability to type 30 wpm minimum with accuracy
 
 
 Strong verbal and written communication skills, including spelling and grammar
 
 
 Excellent organizational and time management skills
 
 
 Ability to make fair and consistent judgments and decisions
 
 
 Ability to multitask under high-pressure situations
 
 
 Ability to solve problems and offer suggestions in a positive and developmental manner
 
 
 Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
 
 
 Ability to perform basic mathematical functions to ensure scoring accuracy
 
 
 Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
 
 
 Ability to work a variety of shifts, including days, afternoons, evenings and holidays
 
</div>

Spanish Quality Analyst

Konecta

<div>
 
 
 Quality Analyst (German OR French Speaker)
 
 
 
 
 Job Title:
 
 Quality Analyst
 
 
 
 Location:
 
 Konecta &ndash; Hybrid
 
 
 
 Working Hours:
 
 Full-time (flexible within campaign operating hours)
 
 
 
 Main Purpose of Role
 
 
 
 The Quality Analyst ensures that customers receive outstanding service by monitoring agent interactions, identifying improvement opportunities, and supporting performance development. This role guarantees adherence to procedures, accuracy of information shared, and consistency in delivering the customer experience.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and evaluate interactions across calls, emails, alerts, and webchat.
 </li>
 <li>
 Provide clear, constructive feedback and coaching to agents.
 </li>
 <li>
 Identify trends, process gaps, and training needs through QA insights.
 </li>
 <li>
 Participate in calibration sessions with the client and internal teams.
 </li>
 <li>
 Maintain quality reports and dashboards for performance tracking.
 </li>
 <li>
 Support continuous improvement initiatives to enhance customer satisfaction.
 </li>
 <li>
 Ensure compliance with all policies, data protection, and brand guidelines.
 </li>
 </ul>
 
 
 Skill Requirements
 
 
 <ul>
 <li>
 Strong attention to detail and analytical abilities.
 </li>
 <li>
 Excellent written and verbal communication.
 </li>
 <li>
 Experience in quality monitoring within customer service preferred.
 </li>
 <li>
 Ability to give objective feedback and influence service behaviors.
 </li>
 <li>
 Familiar with QA tools and scoring methodologies.
 </li>
 </ul>
 
 
</div>

Quality Analyst (French Speaker)

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Quality Consultant
 
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Job Type:
 
 Full‑time
 
 
 
 Purpose of the Role
 
 
 
 The Quality Assurance function plays a vital role in protecting our customers, supporting operational excellence, and ensuring our services are delivered in line with regulatory expectations and Bupa&rsquo;s commitment to fair outcomes.
 
 
 As a
 
 Quality Consultant
 
 , you will review, assess, and monitor a wide range of customer interactions across UKI operations. You will ensure accuracy, consistency, and compliance with processes, policies, and regulatory frameworks. Your work directly contributes to exceptional customer experiences by providing clear, constructive feedback, identifying risks, highlighting improvement opportunities, and supporting corrective action plans that deliver positive and fair outcomes for all customers.
 
 
 
 What You&rsquo;ll Do
 
 
 
 Your responsibilities may vary depending on business priorities and operational needs, but will include:
 
 
 
 Quality Reviews &amp; Compliance
 
 
 
 <ul>
 <li>
 Reviewing real‑time and retrospective customer interactions to ensure regulatory compliance and alignment with Bupa standards.
 </li>
 <li>
 Assessing whether customers received the correct outcome and experience based on available information and guidelines.
 </li>
 <li>
 Developing comprehensive knowledge of current procedures, processes, and regulatory requirements.
 
 
 </li>
 </ul>
 
 Feedback, Insight &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Using established QA frameworks to complete reviews and ensure consistency of assessments and decision‑making.
 </li>
 <li>
 Providing constructive feedback to internal stakeholders to enhance performance and improve customer outcomes.
 </li>
 <li>
 Identifying non‑conformances, breaches, and areas for improvement and communicating these to Business Managers.
 </li>
 <li>
 Supporting redress activities and conducting follow‑up reviews to ensure customer issues are fully resolved without detriment.
 </li>
 <li>
 Escalating recurring trends, risks, and systemic issues to help prevent future failures and enhance overall service delivery.
 
 
 </li>
 </ul>
 
 Stakeholder Engagement &amp; Collaboration
 
 
 
 <ul>
 <li>
 Collaborating closely with business areas to review processes, offer insights, and improve documentation.
 </li>
 <li>
 Working with operational teams to ensure continuous alignment and quality improvement.
 </li>
 <li>
 Providing advisory input on procedures and contributing to the future enhancement of QA processes.
 
 
 </li>
 </ul>
 
 Workload Management &amp; Accountability
 
 
 
 <ul>
 <li>
 Prioritising and managing your workload independently, taking full ownership of each review.
 </li>
 <li>
 Ensuring all decisions are accurate, consistent, fair, and supported by policy and regulatory expectations.
 </li>
 <li>
 Maintaining up‑to‑date knowledge of compliance, regulatory obligations, and business requirements.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Proven track record of delivering customer focussed outcomes in a regulatory environment.
 </li>
 <li>
 Previous experience of working in Customer Services, Claims, Underwriting/Non Disclosure, Sales, Enrolments or Quality Assurance to a high standard is advantageous but not essential.
 </li>
 <li>
 Strong attention to detail with the ability to analyse each interaction and make decisions with confidence, occasionally defusing difficult and emotive situations.
 </li>
 <li>
 Demonstrate excellent problem-solving skills and initiative together with the ability to make sound commercial decisions, weighing up the possible detriment to the customer, financial implications to Bupa and the impact on overall customer experience
 </li>
 <li>
 Excellent communication skills with the ability to liaise and communicate with management and staff.
 </li>
 <li>
 Organised and able to prioritise workload.
 </li>
 <li>
 Sound understanding of customer insight.
 </li>
 <li>
 Knowledge of the current procedures and processes should extend to a level where a Quality Assurance Consultant can provide constructive and progressive input to the future development of these procedures.
 </li>
 <li>
 Knowledge of Consumer Duty requirements, ICOBS, FCA complaint handling requirements, T&amp;C principles and the Financial Ombudsman Service.
 </li>
 <li>
 Demonstrate flexibility within the working environment including lone or remote working.
 </li>
 <li>
 Progress to relevant Regulatory Qualifications within an agreed timeframe, as appropriate
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by one purpose:
 
 helping people live longer, healthier, happier lives and making a better world.
 
 
 
 We make health happen by being
 
 brave, caring, and responsible
 
 in everything we do.
 
 
 At Bupa, we encourage you to
 
 &ldquo;Be you at Bupa.&rdquo;
 
 We champion diversity and believe our teams should reflect the communities and customers we serve. We strongly welcome applicants from a wide range of backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Quality Assurance Consultant

Valeo

<div>
 As a Graduate Internship Trainee in the Quality Team, you will be actively involved in:
 
 
 <ul>
 <li>
 Plan and Confirm QA Strategy
 </li>
 <li>
 Review and update Quality Assurance Setup
 </li>
 <li>
 Review and update Quality Assurance goals and objectives
 </li>
 <li>
 Perform QA Process/WP reviews
 </li>
 <li>
 Log and track findings till closure
 </li>
 <li>
 Review and Consolidate SW Iteration Checklist and Report Iteration Status
 </li>
 <li>
 Report and escalate QA impediments
 </li>
 <li>
 Participate in applied communication mechanisms in place
 </li>
 <li>
 Escalate QA impediments when needed
 </li>
 <li>
 Create and Propagate lessons learned
 </li>
 <li>
 Identify and record Lessons Learned
 </li>
 <li>
 Support the R&amp;D project team to identify gaps and inefficiencies
 </li>
 <li>
 Coach the R&amp;D project team on process, method and tool topics or organizes that they get coaching from respective sources,
 </li>
 <li>
 Take gaps identified by SYS&amp;SW Quality reviews, customer reviews. self-assessments, or other reviews and tracks them to closure,
 </li>
 <li>
 Work closely together and is supported by Process Owners and Key Users.
 </li>
 <li>
 Perform configuration management audits
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Recent graduate of year 2025 and 2024
 </li>
 <li>
 Bachelor's degree in Communication, Mechatronics, Electronics ,Computer Engineering or Computer Science.
 </li>
 <li>
 Language Proficiency: Excellent command of both English and Arabic (written and verbal communication is essential). French is a strong plus.
 </li>
 <li>
 Ability to work effectively in a team environment.
 
 
 </li>
 </ul>
 
 Program Details
 
 
 
 Duration: 6 months, with renewal possibility based on performance and program needs.
 
 
 Status: Full time.
 
 
 Location: On-site.
</div>

Graduate in Training Program (GIT), Quality Assurance

EVA pharma

<div>
 
 Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for&nbsp;Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for&nbsp;our team members.
 
 
 
 Job Summary
 
 We are seeking a passionate and talented
 
 Senior Quality Assurance Specialist
 
 to join our dynamic team.
 
 
 The&nbsp;ideal candidate will contribute to our mission of enhancing human health and well-being,&nbsp;ensuring that we meet the highest standards of excellence in our industry.&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Key Responsibilities: &nbsp;&nbsp;
 
 <ul>
 <li>
 Monitor and oversee environmental conditions (temperature, humidity, and pressure differentials), ensuring consistent compliance with GMP requirements across production and warehouse areas, and provide guidance on any observed trends or deviations
 </li>
 <li>
 Supervise raw material dispensing activities, ensuring adherence to specifications and verifying calculations in line with approved SOPs
 </li>
 <li>
 Provide oversight of manufacturing and packaging operations, ensuring full compliance with GMP, SOPs, and data integrity requirements, while supporting continuous improvement initiatives
 </li>
 <li>
 Review and approve batch records and logbooks, ensuring completeness, accuracy, and compliance with GDP standards
 </li>
 <li>
 Lead the handling of deviations, non-conformities, and incidents, including conducting or supporting root cause investigations and ensuring effective implementation and follow-up of CAPA
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Pharmacy
 </li>
 </ul>
 <ul>
 <li>
 2-4 years of relevant experience in a pharmaceutical QA environment
 </li>
 </ul>
 <ul>
 <li>
 Strong knowledge of cGMP and GDP principles
 </li>
 <li>
 Solid understanding of CAPA, change control, deviation management, and quality documentation systems
 </li>
 <li>
 Familiarity with ISO 9001, quality systems, and safety programs
 </li>
 <li>
 Good understanding of validation principles and basic statistical concepts
 </li>
 </ul>
</div>

Senior Quality Assurance Specialist

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of &euro;22 billion.
 
 
 
 Role Description
 
 
 
 Our Cyber Defense Unit is expanding, and we are looking for a talented Security Analyst to join our Incident Management &amp; Response (IMR) team. You will lead the lifecycle of major cybersecurity incidents, from identification through containment, eradication, and recovery, while coordinating with technical teams and executive stakeholders to ensure a timely and effective response.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and coordinate end-to-end cybersecurity incident response activities, ensuring incidents are fully resolved and lessons learned are documented.
 </li>
 <li>
 Manage escalations from L1 and L2 SOC analysts and CISO teams, including complex or specialist investigations.
 </li>
 <li>
 Act as the primary point of contact for Group-level cyber incidents, collaborating closely with both analyst teams and executive stakeholders.
 </li>
 <li>
 Deliver clear, concise status updates for stakeholders at all levels.
 </li>
 <li>
 Prepare comprehensive incident reports tailored to both technical and non-technical audiences.
 </li>
 <li>
 Interpret and present technical cybersecurity subjects to executives.
 </li>
 <li>
 Conduct in-depth technical investigations using SIEM, HIPS/NIPS, EDR/AV, UBEA, and other monitoring tools.
 </li>
 <li>
 Perform threat and vulnerability analysis and provide advisory services to CISO teams and internal stakeholders.
 </li>
 <li>
 Provide oversight for specialized investigations such as digital forensics and investigative interviews, ensuring alignment with standards and legislation.
 </li>
 <li>
 Define, improve, and support incident response processes, playbooks, and methodologies.
 </li>
 <li>
 Contribute to audit support and maintain documentation.
 </li>
 <li>
 Provide regular metrics, reports, and trend analysis across weekly and monthly cycles.
 </li>
 <li>
 Analyze and improve the effectiveness of existing use cases.
 </li>
 <li>
 Develop and deliver documentation, knowledge articles, and visual materials.
 </li>
 <li>
 Support lessons learned sessions and contribute to improving the Cyber Defense Unit&rsquo;s maturity.
 </li>
 <li>
 Stay current on emerging threats, technologies, and regulatory changes.
 </li>
 <li>
 you may participate in: User awareness campaigns, Phishing simulations, Vulnerability management, Cyber-scenario exercises, Security assurance activities
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 3+ years in Information Security or related fields.
 </li>
 <li>
 Incident management certifications such as CCIM, GCIH.
 </li>
 <li>
 Technical certifications such as GCFA, CHFI, CFCE.
 </li>
 <li>
 Vendor certifications such as CrowdStrike Falcon Responder, Splunk Cybersecurity Defense Analyst, EnCE.
 </li>
 <li>
 Experience with ITIL frameworks.
 </li>
 <li>
 Technical background in computing, networks, or programming.
 </li>
 <li>
 Familiarity with risk and control frameworks (e.g., NIST IR lifecycle, Cyber Kill Chain).
 </li>
 <li>
 Industry-recognized certifications such as CISSP or CISM.
 </li>
 <li>
 Proven experience handling cybersecurity incidents and risk management.
 </li>
 <li>
 Strong written and verbal communication skills in English.
 </li>
 <li>
 Experience in digital forensics, threat hunting, or enterprise‑scale incident response.
 </li>
 <li>
 Ability to manage multiple priorities in fast‑paced environments.
 </li>
 <li>
 Hands-on experience with SOC monitoring and intrusion detection tools (e.g., CrowdStrike, Splunk ES, VirusTotal Enterprise).
 </li>
 <li>
 Broad understanding of the cybersecurity threat landscape.
 </li>
 <li>
 Solid grasp of IT and security methodologies and technologies.
 
 
 </li>
 </ul>
 Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
 
 
 Get the future you want | www.capgemini.com
</div>

SOC IMR Analyst

Explore 374+ Quality assurance analyst in Cairo this March. Find roles across top companies and apply now to boost your career.