business analyst

consultant, qa/qc

product analyst

qc finished product analyst Jobs in Cairo

qc finished product analyst

quality assurance - elite

quality assurance analyst

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, Social Media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:
 
 
 
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Apply the BEST QM Requirements; Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager; Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations.
 </li>
 <li>
 End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...);
 </li>
 <li>
 Interaction with other departments to improve and maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree or Graduate
 </li>
 <li>
 
 Fluency in English (C1)
 
 </li>
 <li>
 1 years' experience in Contact Center or any relevant field
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (English)

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

<div>
 
 
 Job Title: German
 
 Quality Assurance Analyst.
 
 
 
 
 
 
 Work Week:
 
 Monday to Friday.
 
 
 
 
 
 
 Department:
 
 Digital Services and Transformation; Operations.
 
 
 
 
 
 
 Reports To:
 
 Operations.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 (may perform other duties as requested, not specifically addressed in this document)
 
 
 
 
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:
 
 
 
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Education and specific Training: Bachelor&rsquo;s degree or Graduate (preferentially).
 </li>
 <li>
 Fluency in German B2 Level and English.
 </li>
 <li>
 Work Experience: At least 6 Months up to one year of experience in Quality Assurance and in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills &amp;Other Requirements:
 
 
 
 
 
 
 
 Technical Skills Hiring Requirements:
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System.
 </li>
 </ul>
 
 
 
 
 
 Competencies and specific skills:
 
 
 <ul>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
 
 
 You can Apply Here and Also you can share your resume Mentioning "German QA" as a Subject with HR Dina through her Email Address
 
 dina.mohamed.3435@teleperformance.com
 
 
 
 
</div>

German QA Analyst(Customer Service)

Jamjoom Pharma

<div>
 
 Join Us as a QC Finished Product Analyst
 
 
 
 Jamjoom Pharma is in search of a detail-oriented
 
 QC Finished product Analys
 
 t to join our team. This role is essential in ensuring that our raw materials, in-process materials, and finished goods meet the highest standards of quality and compliance. The QC Finished product Analyst will conduct routine and non-routine analyses, prepare reports, and make recommendations to continuously improve our processes and products
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Perform routine and advanced tests using specialized instruments.
 </li>
 <li>
 Record, calculate, and report results with precision through computer systems.
 </li>
 <li>
 Carry out visual inspections of finished products.
 </li>
 <li>
 Contribute to internal audits and quality improvement initiatives.
 </li>
 <li>
 Interpret test data to resolve production or design challenges.
 </li>
 <li>
 Maintain, calibrate, and troubleshoot laboratory equipment.
 </li>
 <li>
 Uphold occupational safety, health regulations, and company policies in every procedure.
 
 
 </li>
 </ul>
 Qualification s&amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in chemistry, Biology, Pharmaceutical Sciences.
 </li>
 <li>
 At least 2 years of experience in the pharmaceutical industry.
 </li>
 <li>
 Strong analytical skills with exceptional attention to detail.
 </li>
 <li>
 Familiarity with GMP, GLP, and ISO standards.
 </li>
 <li>
 Basic knowledge of laboratory instruments and computer‑based reporting systems.
 </li>
 <li>
 Excellent communication and problem‑solving abilities.
 
 
 </li>
 </ul>
 Why Join Us? At Jamjoom Pharma, you&rsquo;ll be part of a dynamic team committed to excellence, innovation, and continuous improvement. We offer competitive compensation, professional development opportunities, and a collaborative environment where your contributions make a real impact.
</div>

QC Finished product Analyst

Al-Futtaim

<div>
 
 
 FSSC Process &amp; Compliance Analyst
 
 
 
 
 
 
 
 Company: Al-Futtaim &ndash; FSSC (Finance Shared Services Center)
 
 
 
 
 
 
 
 Overview of the Role
 
 
 
 
 
 
 The FSSC Process &amp; Compliance Analyst plays a critical role in enabling secure, reliable, and scalable documentation governance across all FSSC towers. This role ensures strong process standards, audit readiness, and compliance through effective evidence management, SOP development, and control framework maintenance. The analyst partners closely with Group Finance, Treasury, IT, Legal, and Audit to drive operational excellence, enhance documentation quality, and strengthen adherence to internal policies.
 
 
 Reporting to the Process &amp; Compliance Manager, this role supports business continuity by driving structured governance, digital enablement, and high-quality, audit-ready operations.
 
 
 
 
 
 
 What You Will Do
 
 
 
 
 Platform Design &amp; Process Governance
 
 
 
 
 
 <ul>
 <li>
 Collaborate with IT and business stakeholders to design a secure, scalable document storage and evidence management platform.
 </li>
 <li>
 Contribute to project timelines, milestone tracking, and risk assessments.
 </li>
 <li>
 Ensure alignment of platform features with compliance, usability, and scalability requirements.
 </li>
 </ul>
 
 
 
 
 
 Document Control &amp; Evidence Management
 
 
 <ul>
 <li>
 Define and maintain consistent taxonomy and metadata standards across all FSSC documentation.
 </li>
 <li>
 Govern mandatory fields, naming conventions, and filing SLAs, and lead clean-up campaigns when required.
 </li>
 <li>
 Enable mailbox ingestion, auto-indexing, and digital workflows to minimize manual handling.
 </li>
 <li>
 Monitor expiry-triggered documents (contracts, licenses, KYC) and ensure timely renewals.
 </li>
 <li>
 Coordinate with finance, operations, and compliance teams to validate and maintain complete and accurate document sets.
 </li>
 </ul>
 
 
 
 
 
 Audit Readiness &amp; Control Assurance
 
 
 
 
 
 <ul>
 <li>
 Maintain a real-time audit pack, documentation tracker, and control repository.
 </li>
 <li>
 Coordinate with GIAD to support audits and respond to recommendations.
 </li>
 <li>
 Drive remediation actions, root-cause analysis, and continuous strengthening of preventive controls.
 </li>
 </ul>
 
 
 
 
 
 SOP Development, Training &amp; Change Management
 
 
 
 
 
 <ul>
 <li>
 Develop, refine, and maintain SOPs covering document capture, indexing, storage, retention, retrieval, and disposal.
 </li>
 <li>
 Deliver training, quick guides, and floor support to ensure adoption and capability uplift.
 </li>
 <li>
 Govern version control, review cycles, and stakeholder approvals to maintain consistent standards.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role operates in a multi-entity, multi-tower environment that requires strong collaboration across FSSC, Group Functions, IT, Legal, and Audit. The analyst must balance efficiency, compliance, and user experience while driving standardized, auditable processes across the organization.
 
 
 
 
 
 
 Required Skills to Be Successful
 
 
 
 
 
 <ul>
 <li>
 Strong understanding of process governance, document control, and compliance frameworks.
 </li>
 <li>
 Ability to build and maintain SOPs and documentation standards.
 </li>
 <li>
 Proficiency in SAP modules (FI/CO/MM/TRM), DMS/SharePoint/OpenText, Power BI, Alteryx, and advanced Excel.
 </li>
 <li>
 Strong analytical and documentation skills, including taxonomy design and metadata structuring.
 </li>
 <li>
 Excellent stakeholder engagement and ability to collaborate across finance, IT, and compliance functions.
 </li>
 <li>
 Organized, detail-oriented, and capable of managing competing priorities.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You for the Role
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Information Management, or a related field (MBA/CPA/CIA is a plus).
 </li>
 <li>
 3&ndash;5 years&rsquo; experience in shared services, audit/assurance, process governance, or compliance.
 </li>
 <li>
 Experience with RCMs, control testing, process mapping, dashboard development, and documentation governance.
 </li>
 <li>
 Strong planning, prioritization, and communication skills with a continuous improvement mindset.
 </li>
 <li>
 Ability to influence, collaborate, and work effectively in a high-volume, multi-entity environment.
 </li>
 </ul>
 
 
</div>

Senior Process and compliance Specialist

Vezeeta

<div>
 
 Job Summary
 
 
 
 We are seeking a highly motivated and detail-oriented Junior Data Analyst to join our data-driven team. As a Data Analyst, you will play a crucial role in supporting data-related activities within our organization. You will work closely with senior data analysts and other team members to collect, analyze, and present data insights that inform decision-making and drive business growth. This is an excellent opportunity for a recent graduate or entry-level professional to gain valuable experience in the field of data analysis.
 
 
 Data Collection and Cleaning: Collect and compile data from various sources, ensuring data accuracy and completeness. Perform data cleaning and transformation as necessary to prepare it for analysis.
 
 
 <ul>
 <li>
 Data Analysis: Assist in conducting data analysis using statistical methods, data visualization tools, and data analysis software. Summarize findings in clear and concise reports.
 </li>
 <li>
 Data Visualization: Create visually appealing and informative charts, graphs, and dashboards to present data insights to stakeholders. Use tools such as Tableau, Power BI, or Excel for visualization.
 </li>
 <li>
 Report Generation: Prepare regular and ad-hoc reports to communicate key metrics and findings to the team and management. Ensure reports are accurate and delivered on time.
 </li>
 <li>
 Data Quality Assurance: Help maintain data quality standards by identifying and resolving data discrepancies or inconsistencies. Collaborate with other team members to establish data quality protocols.
 </li>
 <li>
 Collaboration: Work closely with cross-functional teams, including data engineers, business analysts, and stakeholders, to understand data requirements and deliver actionable insights.
 </li>
 <li>
 Research and Learning: Stay up-to-date with industry trends and best practices in data analysis. Continuously expand your knowledge and skills in data analytics techniques and tools.
 
 
 </li>
 </ul>
 
 Requirements And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field such as Data Science, Statistics, Mathematics, Computer Science, or a related discipline.
 </li>
 <li>
 Strong analytical skills and a passion for working with data.
 </li>
 <li>
 1 year of experience
 </li>
 <li>
 Proficiency in data analysis tools and programming languages such as Excel, SQL.
 </li>
 <li>
 Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
 </li>
 <li>
 Excellent communication skills, with the ability to translate complex data into understandable insights.
 </li>
 <li>
 Detail-oriented and capable of maintaining data accuracy and integrity.
 </li>
 <li>
 Strong problem-solving skills and the ability to think critically.
 </li>
 <li>
 Highly organized and able to manage multiple tasks and deadlines effectively.
 </li>
 <li>
 Team player with a collaborative mindset and the ability to work well in a diverse team environment.
 </li>
 <li>
 Eagerness to learn and adapt to new tools, techniques, and technologies in the field of data analysis.
 </li>
 </ul>
</div>

Data Analyst

Senior Quality Assurance Engineer

Explore 610+ Quality assurance analyst in Cairo this December. Find roles across top companies and apply now to boost your career.