sqa engineer

software quality assurance engineer Jobs in Pakistan

software quality assurance engineer

internal auditor

sqa intern

compliance analyst

quality assurance

ACE Money Transfer

<div>
 <strong>
  Job Title:
 </strong>
 <strong>
  QA Executive
 </strong>
 <strong>
  Reporting to:
 </strong>
 <strong>
  Deputy Manager QA
 </strong>
 <strong>
  Alternate Reporting:
 </strong>
 <strong>
  Unit Head QA
 </strong>
 <strong>
  Department:
 </strong>
 <strong>
  Quality Assurance
 </strong>
 <strong>
  Location:
 </strong>
 <strong>
  ACE Money Transfer, Kharian, Pakistan
  <br/>
  <br/>
 </strong>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 The Quality Assurance Executive at ACE Money Transfer plays a vital role in upholding and enhancing service quality standards across customer-facing and internal operations. This role goes beyond traditional call and chat monitoring to include evaluating Trustpilot reviews, IVR feedback ratings, and social media feedback, ensuring a holistic view of customer experience. By analyzing diverse customer touchpoints, the QA Executive helps maintain ACE&rsquo;s strong customer-centric approach and supports continuous improvement across teams.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sampling Procedures: Develop and implement sampling methods for recording and reporting quality data, including customer feedback across multiple channels
  </li>
  <li>
   Monitoring and Reporting: Conduct call, chat, and ticket monitoring; review Trustpilot, IVR ratings, and social network feedback; provide trend data and share actionable insights with relevant stakeholders
  </li>
  <li>
   Mystery Shopping: Perform mystery shopping to evaluate service standards and ensure compliance with company expectations
  </li>
  <li>
   Customer Sentiment Analysis: Evaluate online reviews (Trustpilot, social platforms) and IVR feedback to identify recurring issues, customer sentiment, and service gaps
  </li>
  <li>
   Training Support: Create and disseminate case studies, feedback-based scenarios, and quizzes to support team training initiatives
  </li>
  <li>
   Trend Analysis: Review quality data across all customer interaction channels, identify irregularities, and communicate findings with recommendations
  </li>
  <li>
   Quality Assurance: Ensure compliance with communication and service quality standards across calls, chats, tickets, and digital feedback channels
  </li>
  <li>
   Standards Development: Assist in developing monitoring formats and standards to include new review and feedback sources
  </li>
  <li>
   Performance Tracking: Use the QA Portal and reporting tools to compile, track, and analyze performance at both team and individual levels
  </li>
  <li>
   Customer Needs &amp; Advocacy: Identify evolving customer expectations through multi-channel feedback and propose process improvements
  </li>
  <li>
   Reporting: Prepare and present consolidated quality and customer experience reports to management, integrating traditional QA results with online feedback and sentiment analysis
  </li>
  <li>
   Goal Achievement: Meet and exceed assigned daily, monthly, and annual performance targets
  </li>
  <li>
   Other Duties: Perform additional QA-related tasks as directed by management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of a bachelor&rsquo;s degree
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Relevant certifications in Quality Assurance, Customer Experience, or related fields will be an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-3 years of experience in the call centre or financial services industry
  </li>
  <li>
   Prior experience in quality assurance, customer experience monitoring, or proficiency with AI-based quality assurance is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong analytical and problem-solving skills with the ability to interpret feedback trends
  </li>
  <li>
   Proficiency in the English language is essential
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Attributes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in CRM systems, QA tools, and reporting platforms
  </li>
  <li>
   Strong knowledge of Microsoft Office (Outlook, Word, Excel) and Google Forms
  </li>
  <li>
   Ability to work independently as well as collaboratively
  </li>
  <li>
   High attention to detail, adaptability to evolving QA practices, and a commitment to maintaining service excellence
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
 <br/>
 <br/>
 tHnJrGe35z
</div>


Quality Assurance Executive

Prime Educational Hub

<p><b>Position Purpose:</b></p><p>The Quality Assurance (QA) Associate ensures that all training and consultancy services at Prime Educational Hub comply with international quality standards, accreditation requirements, and internal policies. The role supports continuous improvement, audit readiness, and consistent delivery of high-quality education and consultancy solutions.</p><p><b>Key Roles &amp; Responsibilities</b></p><p><b>1. Compliance &amp; Accreditation</b></p><ul><li>Ensure compliance with national and international accreditation bodies (OTHM, NVQ, ISO, JCI, CARF, etc.).</li><li>Maintain documentation required for audits, approvals, and re-certifications.</li><li>Support in preparing quality manuals, policies, and standard operating procedures.</li></ul><p><b>2. Training Quality Monitoring</b></p><ul><li>Monitor training delivery to ensure it aligns with approved curricula, learning outcomes, and accreditation standards.</li><li>Collect and review learner feedback forms, attendance, and progress trackers.</li><li>Support tutors in following PEH&rsquo;s quality guidelines.</li></ul><p><b>3. Internal Audits &amp; Continuous Improvement</b></p><ul><li>Conduct internal quality checks on training and consultancy documentation.</li><li>Identify gaps and recommend corrective and preventive actions (CAPA).</li><li>Assist in preparing for external audits, inspections, and accreditation reviews.</li></ul><p><b>4. Record Management</b></p><ul><li>Maintain accurate and updated records of learners, trainers, and consultancy projects.</li><li>Ensure secure storage of assessment records, certificates, and progress reports.</li><li>Track and report non-conformities and resolutions.</li></ul><p><b>5. Reporting &amp; Coordination</b></p><ul><li>Prepare periodic QA reports for management review.</li><li>Coordinate with the Academic Director, Tutors, and Operations team for quality assurance matters.</li><li>Support in aligning company practices with ISO 9001, 45001, 22301, and other management system standards.</li></ul><p><b>6. Customer &amp; Stakeholder Satisfaction</b></p><ul><li>Monitor client and learner satisfaction through surveys and feedback tools.</li><li>Ensure timely resolution of complaints or concerns.</li><li>Promote a culture of quality, safety, and compliance across the organization.</li></ul><p><b>Skills &amp; Competencies Required</b></p><ul><li>Strong knowledge of Quality Assurance principles and accreditation requirements.</li><li>Familiarity with ISO standards and education/training compliance frameworks.</li><li>Good documentation and reporting skills.</li><li>Attention to detail with strong organizational abilities.</li><li>Effective communication and teamwork skills.</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: Rs25,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Associate

Trustmark Real Estate & Marketing

<p>The Quality Assurance Officer will be responsible for monitoring, evaluating, and improving the quality of real estate leads generated through various channels. The role ensures that all leads meet company standards for accuracy, relevance, and conversion potential. This position plays a critical role in enhancing sales efficiency, reducing wastage of resources, and maintaining high client satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Audit and verify daily incoming leads from digital platforms, field agents, and referral channels.</li><li>Ensure lead data accuracy, completeness, and compliance with company guidelines.</li><li>Evaluate the quality of leads based on criteria such as location, budget, property interest, and client intent.</li><li>Identify patterns in low-quality leads and recommend improvements</li><li>Prepare reports on lead quality metrics, conversion ratios</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li><li>Min 1 year of experience in quality assurance, preferably in real estate, sales operations, or call center QA.</li><li>Strong knowledge of lead management processes.</li><li>Excellent attention to detail and analytical skills.</li><li>Strong communication and interpersonal abilities.</li><li>Proficiency in MS Excel, Google Sheets, and reporting tools.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs30,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Officer

Shopify Pro

<p><b>Job Title:</b> Quality Assurance Intern<br/><b>Location:</b> Lahore (On-site &ndash; Green Acres Housing Society)<br/><b>Working Hours:</b> US Time Zone (Night Shift: 5:00 PM &ndash; 2:00 AM)</p><p><b>About the Role:</b></p><p>We are looking for a <b>Quality Assurance Intern (Paid)</b> to join our growing team. The ideal candidate will be detail-oriented, eager to learn, and passionate about ensuring the highest standards of quality in our products and processes. This is an excellent opportunity for fresh graduates or early-career professionals to gain hands-on experience in a fast-paced, performance-driven environment.</p><p><b>Key Responsibilities:</b></p><ul><li>Review and test software, processes, and deliverables to ensure quality standards.</li><li>Identify, document, and track bugs, errors, or inconsistencies.</li><li>Assist in developing and maintaining QA documentation.</li><li>Collaborate with developers and business teams to resolve issues.</li><li>Ensure compliance with client requirements and company quality policies.</li><li>Support the QA team in day-to-day testing and reporting activities.</li></ul><p><b>Required Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or a related field (students in their final semester are also encouraged to apply).</li><li>Strong attention to detail with excellent problem-solving skills.</li><li>Good communication skills (verbal and written).</li><li>Basic understanding of QA methodologies, testing tools, and processes.</li><li>Ability to work in a team-oriented, fast-paced environment.</li><li>Eagerness to learn and adapt quickly.</li></ul><p><b>Job Type:</b></p><p>Paid Internship (On-site)</p><p><b>Application Questions:</b></p><ul><li>Are you able to commute to Green Acres Housing Society, Lahore?</li><li>Are you comfortable working the shift schedule from <b>5:00 PM to 2:00 AM</b>?</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Expected Start Date: 18/09/2025</p>

Quality Assurance Intern

1 Stop Technologies

<p><b>Job Title:</b> Quality Assurance (QA) Specialist<br/><b>Location:</b> Main Peshawar Road, Rawalpindi<br/><b>Shift:</b> 7:00 PM &ndash; 4:00 AM (PST) | Night Shift (On-site)</p><p>At <b>Amigos BPO</b>, we understand that every great customer experience begins with quality. We are seeking a <b>Quality Assurance Specialist</b> who is passionate about precision, driven by excellence, and committed to raising the standard of every interaction. If you have the ability to listen beyond the words and identify what truly matters, this role is for you.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor and evaluate agent calls for <b>quality, compliance, and customer satisfaction</b>.</li><li>Apply QA scorecards to assess <b>script adherence, communication effectiveness, and service delivery</b>.</li><li>Provide <b>actionable feedback and coaching</b> to enhance agent performance.</li><li>Identify recurring issues and deliver insights to <b>team leads and management</b>.</li><li>Ensure compliance with both <b>internal standards and regulatory requirements</b>.</li><li>Maintain QA documentation and contribute to <b>performance and improvement reports</b>.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>6 months of QA experience</b> in a call center or BPO setting.</li><li>Strong understanding of <b>call center dynamics, KPIs, and compliance standards</b>.</li><li>Exceptional <b>listening, analytical, and communication skills</b>.</li><li>Proficiency in <b>QA tools and Microsoft Excel</b> for data analysis and reporting.</li><li>Skilled at providing <b>constructive, solution-focused feedback</b>.</li><li>Comfortable with <b>night shifts aligned with U.S. hours</b>.</li><li><b>Detail-oriented, organized, and collaborative</b>, with a relentless commitment to quality.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive compensation with <b>performance-based rewards</b>.</li><li>A <b>professional and collaborative work environment</b>.</li><li>Structured <b>training and career development opportunities</b>.</li><li>Stable night shifts, providing alignment with <b>U.S. business hours</b>.</li></ul><p><b>At Amigos BPO, we don&rsquo;t just monitor quality &mdash; we shape it. Join us, and help redefine excellence one call at a time.</b></p><p>Job Type: Full-time</p><p>Pay: From Rs35,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Specialist

B & H Surgical Instrument

<p>We are seeking a dedicated and experienced <b>Quality Assurance Manager</b> to join our team. The ideal candidate will have a strong background in Quality Management Systems (QMS) and the ability to ensure compliance with industry standards. Experience in the surgical industry and knowledge of technical drawing management systems is preferred.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee and manage the Quality Management System (QMS) to ensure it meets industry standards and regulatory requirements.</li><li>Maintain and manage technical drawings and related management systems.</li><li>Ensure compliance with Medical Device Regulation (MDR) and Unique Device Identification (UDI) requirements.</li><li>Develop, implement, and monitor quality control systems to ensure product quality and compliance.</li><li>Identify and address quality issues and implement corrective actions.</li><li>Provide training and support to staff on quality management systems and standards.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Quality Assurance Manager

B. Braun

<div><div>Job Description
<div></div><div><div><p>You&rsquo;re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That&rsquo;s why we would like to keep developing our company with you. Keeping your future in mind, we&rsquo;re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
</p></div></div><div><div><div><div>Executive - Quality Assurance
</div></div></div></div><div><div><div><div>Company: Oyster Medisafe Pvt. Ltd.
</div></div></div></div><div><div><div><div>Job Posting Location: Hyderabad, Telangana, India
</div></div></div></div><div><div><div><div>Functional Area: Quality
</div></div></div></div><div><div><div><div>Working Model: Onsite
</div></div></div></div><div><div><div><div>Requisition ID: 7472
</div></div></div></div><div></div><div><div><div><div><p><b>Job Summary:
</b></p><p>This position will be responsible for ensuring that all products and processes comply with regulatory standards and internal quality policies. Also responsible for managing documentation, handling deviations and change control, overseeing validation processes, ensuring data integrity, driving continuous improvement, managing Corrective and Preventive Actions (CAPA), and conducting internal audits.
 </p><p><b>Key Responsibilities:
</b></p><p><b>Documentation Management
</b></p><ul><li>Act as author, maintaining and managing quality documentation in digital B. Braun Document and collaboration system.
</li><li>Maintain and update quality assurance documentation, including Standard Operating Procedures (SOPs) and forms.
</li></ul><p><b>Deviation Management and Change Control
</b></p><ul><li>Identify, document, and investigate deviations from standard processes.
</li><li>Perform root cause analysis and implement corrective actions to prevent recurrence.
</li><li>Ensure timely closure of deviation reports and maintain records for audit purposes.
</li><li>Involve in change control activities and co-ordinate from QM perspective.
</li></ul><p><b>Validation
</b></p><ul><li>Develop and execute validation protocols for equipment, processes, and software.
</li><li>Ensure validation activities comply with regulatory standards and industry best practices.
</li><li>Maintain validation documentation and ensure it is readily available for audits.
</li><li>Responsible for Sterilization validation.
</li></ul><p><b>Data Integrity
</b></p><ul><li>Ensure the accuracy, consistency, and reliability of data throughout the manufacturing process.
</li><li>Implement and monitor data integrity policies and procedures.
</li><li>Conduct regular audits to verify data integrity and address any discrepancies.
</li></ul><p><b>Corrective and Preventive Actions (CAPA)
</b></p><ul><li>Manage the CAPA process, including the identification, investigation, and resolution of quality issues.
</li><li>Develop and implement CAPA plans to address root causes and prevent recurrence.
</li><li>Track and report on the status of CAPA activities to ensure timely completion in digital B.TraQS system.
</li></ul><p><b>Internal Audits:
</b></p><ul><li>Involve and co-ordinate internal audits to assess compliance with quality standards and regulatory requirements.
</li><li>Assist in preparing audit reports and communicate findings to relevant stakeholders.
</li>Follow up on audit findings to ensure corrective actions are implemented and effective.<br>
<li>
 </li></ul><p></p><p><b>Job Requirements:
</b></p><ul><li><b>Education: </b>Bachelor's degree in a relevant field (e.g., Bio Engineering, Life Sciences, Engineering, Quality Management).
</li><li><b>Experience: </b>Minimum of 5 years of experience in quality relevant in manufacturing , preferably in the medical device or pharmaceutical industry.
</li><li><b>Certifications: </b>Preferrable to have internal auditor certification in ISO 13485 &amp; awareness on Indian Medical Device Rule and EU Medical Device Regulations.
</li><li><b>Knowledge: </b>Preferrable to have knowledge in standards, including ISO 13485, CE marking, EU MDR 2017/745 and Indian Medical Device Rules &amp; regulations.
</li><li><b>Skills: </b>Excellent document management and system handling skills. Strong communication and interpersonal skills.
</li><li><b>Attention to Detail: </b>High level of accuracy and attention to detail in all tasks.</li></ul></div></div></div></div></div></div><div></div>

Executive - Quality Assurance

Explore 3140+ Quality assurance in Pakistan this September. Find roles across top companies and apply now to boost your career.