customer service quality assurance specialist (remote)

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customer service quality assurance specialist (remote) Jobs in Pakistan

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quality assurance

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide.
 
 
 
 Position Summary:
 
 
 
 Quality Assurance Officer/Executive at ACE Money Transfer is essential for maintaining high service quality standards across our operations. This role involves monitoring, analyzing, and improving customer interactions, services, and internal processes, all while maintaining a strong customer-centric focus. Monitor and assess customer feedback from Trustpilot, IVR, and complaint logs to identify service gaps and recommend improvements.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Sampling Procedures: Develop and implement sampling procedures for recording and reporting quality data, both internal and external
 </li>
 <li>
 Monitoring and Reporting: Conduct call and chat monitoring, provide trend data, and report observations to the Team Lead, Deputy Manager, or Manager
 </li>
 <li>
 Mystery Shopping: Perform mystery shopping activities to evaluate whether our practices and standards align with expectations
 </li>
 <li>
 Training Materials: Create and disseminate case studies and quizzes to support training initiatives for customer-centric teams
 </li>
 <li>
 Trend Analysis: Review call and chat trends, identify irregularities, and communicate findings
 </li>
 <li>
 Quality Assurance: Ensure that staff adhere to quality standards in voice/text communication and product knowledge
 </li>
 <li>
 Standards Development: Participate in the development of call/chat monitoring formats and quality standards and propose improvements
 </li>
 <li>
 Performance Tracking: Utilize the QA Portal to compile, track, and analyze team and individual performance metrics
 </li>
 <li>
 Ticket/Email Monitoring: Monitor tickets and emails, evaluate responses, and assess systematic work operations
 </li>
 <li>
 Customer Needs: Proactively identify and address customer needs and expectations
 </li>
 <li>
 Recommendations: Offer recommendations to improve work practices based on observations and analyses
 </li>
 <li>
 Reporting: Prepare and share quality reports with relevant authorities
 </li>
 <li>
 Goal Achievement: Meet and exceed daily, monthly, and annual performance goals
 </li>
 <li>
 Other Duties: Perform additional tasks as assigned by management
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Education:
 
 
 
 Minimum requirement of a bachelor&rsquo;s degree.
 
 
 
 Certifications:
 
 
 
 Any certifications related to professional development will be an advantage.
 
 
 
 Relevant Experience:
 
 
 
 <ul>
 <li>
 A minimum of 1 year of experience in the call center industry is required
 </li>
 <li>
 Experience in quality assurance or a similar role is highly preferred
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent communication skills, both written and verbal.
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Must be proficient in the English Language
 
 
 </li>
 </ul>
 
 Attributes:
 
 
 
 Proficiency in CRM systems/applications and reporting tools.
 
 
 Strong command of Microsoft Office (Outlook, Word, Excel) and Google Forms.
 
 
 Ability to work both independently and collaboratively within team(s).
 
 
 close attention to detail and dedication to maintaining quality standards.
 
 
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
 
 
 Powered by JazzHR
 
 
 L3TcpxNgHn
</div>

Quality Assurance Executive

<div>About Us: 
 
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide. 
 
Position Summary: 
 
Quality Assurance Officer/Executive at ACE Money Transfer is essential for maintaining high service quality standards across our operations. This role involves monitoring, analyzing, and improving customer interactions, services, and internal processes, all while maintaining a strong customer-centric focus. Monitor and assess customer feedback from Trustpilot, IVR, and complaint logs to identify service gaps and recommend improvements. 
 
Job Responsibilities:<ul><li>
Sampling Procedures: Develop and implement sampling procedures for recording and reporting quality data, both internal and external.</li><li>
Monitoring and Reporting: Conduct call and chat monitoring, provide trend data, and report observations to the Team Lead, Deputy Manager, or Manager.</li><li>
Mystery Shopping: Perform mystery shopping activities to evaluate whether our practices and standards align with expectations.</li><li>
Training Materials: Create and disseminate case studies and quizzes to support training initiatives for customer-centric teams.</li><li>
Trend Analysis: Review call and chat trends, identify irregularities, and communicate findings.</li><li>
Quality Assurance: Ensure that staff adhere to quality standards in voice/text communication and product knowledge.</li><li>
Standards Development: Participate in the development of call/chat monitoring formats and quality standards and propose improvements.</li><li>
Performance Tracking: Utilize the QA Portal to compile, track, and analyze team and individual performance metrics.</li><li>
Ticket/Email Monitoring: Monitor tickets and emails, evaluate responses, and assess systematic work operations.</li><li>
Customer Needs: Proactively identify and address customer needs and expectations.</li><li>
Recommendations: Offer recommendations to improve work practices based on observations and analyses.</li><li>
Reporting: Prepare and share quality reports with relevant authorities.</li><li>
Goal Achievement: Meet and exceed daily, monthly, and annual performance goals.</li><li>
Other Duties: Perform additional tasks as assigned by management.</li></ul> 

Requirements: 
 
Education: 
Minimum requirement of a bachelor&rsquo;s degree. 
Certifications: 
Any certifications related to professional development will be an advantage. 
 
Relevant Experience:<ul><li>
A minimum of 1 year of experience in the call center industry is required.</li><li>
Experience in quality assurance or a similar role is highly preferred.</li></ul>
Skills:<ul><li>
Excellent communication skills, both written and verbal.
</li><li>Strong analytical and problem-solving abilities.</li><li>
Must be proficient in the English Language.</li></ul>
Attributes: 
 
Proficiency in CRM systems/applications and reporting tools. 
Strong command of Microsoft Office (Outlook, Word, Excel) and Google Forms. 
Ability to work both independently and collaboratively within team(s). 
close attention to detail and dedication to maintaining quality standards. 
 
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
L3TcpxNgHn</div>

PEPLE PVT LTD

People perfect is looking for Quality Assurance Manager for client, who will be the guardian of our manufacturing excellence. Will lead THE QA/QC strategies while ensuring our systems meet the highest global standards for compliance and precision.Job Responsibilities:<ul><li>Standards &amp; Compliance: Lead the implementation and maintenance of ISO certifications and other global packaging standards.</li><li>Quality Auditing: Execute rigorous internal and external Quality Management Audits to ensure 100% compliance across all manufacturing processes.</li><li>Process Excellence: Oversee the end-to-end quality of printing and packaging materials, ensuring cost-efficiency without compromising quality.</li><li>Data-Driven Leadership: Utilize SAP/ERP and BI tools (Power BI/Tableau) to track quality KPIs, analyze defect trends, and provide actionable insights for business growth.</li><li>Cross-Functional Synergy: Collaborate with production and supply chain teams to optimize workflows and maintain seamless supply security for top-tier global clients.</li></ul>What We're Looking For<ul><li>Experience: 5+ years in Quality Assurance/Management, specifically within packaging, printing, or high-volume manufacturing.</li><li>Technical Education: Minimum DAE in Printing and Graphic Arts; a Bachelor's degree in Engineering or Quality Management is highly preferred.</li><li>Certification Expertise: Proven track record in managing ISO Certification lifecycles and conducting professional Quality Audits.</li><li>Technical Proficiency: Strong hands-on experience with SAP/ERP systems is required; expertise in BI tools is a significant asset.</li><li>Mindset: A passion for innovation, a &quot;continuous improvement&quot; attitude, and the ability to lead a high-performance QA team.</li></ul>Location: Sundar Industrial Estate LahoreLocation:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Quality Assurance Manager

Amigos BPO

<div>
 
 We are seeking a Quality Assurance Specialist for our expanding call center operations. Ideal candidate would possess at least 1 year of QA Assurance experience from a reputed USA based BPO and be equipped with exceptionally honed listening skills.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Perform live call monitoring and provide trend data to the site management team.
 </li>
 <li>
 Perform daily evaluations of customer interacting departments.
 </li>
 <li>
 Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
 </li>
 <li>
 Making and sharing daily productivity reports.
 </li>
 <li>
 Participate and coordinate in calibration sessions.
 </li>
 <li>
 Call Scoring according to call evaluation.
 </li>
 <li>
 Provides feedback to Sales reps, team leaders, and managers.
 </li>
 <li>
 Conduct feedback and training sessions for reps.
 </li>
 <li>
 Resolve any disputes filed by reps, TLs, and/or Managers.
 </li>
 <li>
 Prepares and analyses internal and external quality reports for management staff review.
 </li>
 <li>
 Perform any and all other duties as assigned.
 </li>
 <li>
 Achieve all daily and monthly KPIs.
 
 
 </li>
 </ul>
 
 Qualifications And Skills Needed
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree is preferred.
 </li>
 <li>
 Excellent English communication skills with a good ear for American accent and vernacular.
 </li>
 <li>
 Must be comfortable with working night shift.
 </li>
 <li>
 Excellent verbal, written, and interpersonal communication skills.
 </li>
 <li>
 One year experience as call center QA is a MUST
 </li>
 <li>
 Excellent proficiency in MS-Excel (Stats/Graphs)
 </li>
 <li>
 Adaptability.
 </li>
 <li>
 Detail oriented.
 </li>
 <li>
 Exceptional listening and analytical skills.
 </li>
 <li>
 Selection Process.
 </li>
 <li>
 Candidates will first go through an assessment test.
 </li>
 <li>
 Only those candidates who pass the assessment test will go through the next round of interviews.
 
 
 </li>
 </ul>
 
 What are we offering?
 
 
 
 <ul>
 <li>
 Excellent remuneration
 </li>
 <li>
 Health Insurance (Self &amp; spouse)
 </li>
 <li>
 A chance to work with the Nation&rsquo;s largest and premium BPO network.
 </li>
 </ul>
</div>

Quality Assurance Specialist

Vendify TM

Vendify is seeking a detail-oriented Quality Assurance (QA) Analyst to oversee the call quality and compliance of our international POS sales campaigns. The ideal candidate will have deep expertise in the POS industry and a proven track record of improving sales conversion through rigorous call monitoring and feedback.Role Overview<ul><li>Location: On-site &ndash; Gulshan-e-Iqbal, Karachi.</li><li>Shift: Night Shift (08:00 PM &ndash; 05:00 AM).</li><li>Tenure: Full-time / Permanent.</li></ul>Key Responsibilities<ul><li>Call Monitoring: Audit live and recorded outbound sales calls to ensure adherence to POS campaign scripts and USA/Canada compliance standards.</li><li>Performance Analysis: Evaluate &quot;POS Closers&quot; and &quot;Lead Gen&quot; agents based on communication, tone, objection handling, and closing techniques.</li><li>Feedback &amp; Coaching: Conduct one-on-one feedback sessions and group workshops to address performance gaps and improve campaign KPIs.</li><li>Reporting: Prepare daily and weekly QA reports for the Recruitment and Operations Managers to track the quality of the &quot;New Room&quot; and existing teams.</li><li>Compliance: Ensure all agents follow SOPs regarding merchant data security and ethical sales practices.</li></ul>Requirements<ul><li>Experience: Minimum 2 years of experience specifically in a QA role for POS campaigns (Point of Sale/Merchant Services).</li><li>Education: Minimum Bachelors or equivalent.</li><li>Industry Knowledge: Deep understanding of the North American POS market, merchant processing, and common sales objections.</li><li>Communication: Exceptional verbal and written English skills with a sharp ear for nuances in international sales calls.</li><li>Analytical Skills: Ability to identify trends in agent performance and suggest data-driven training solutions.</li></ul>What We Offer<ul><li>Market-Leading Salary: Based on experience and POS domain expertise.</li><li>Incentives: Performance-based bonuses and recognition.</li><li>Transport: Dedicated Pick &amp; Drop facility for female staff covering 11+ major Karachi areas.</li><li>Growth: A professional environment with opportunities to lead the QA department.</li></ul>How to ApplyInterested professionals meeting the 2-year POS experience criteria are encouraged to apply. Email: contact@vendify.info WhatsApp: 0322-0757648Pay: Rs50,000.00 - Rs70,000.00 per monthLocation:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

Quality Assurance Officer

Sharp Tech IT Solution.

Company: Sharp Tech IT Solution Ltd Employment Type: Full-Time Job Type: (WFH/On-Site) Timing: 09:00 PM to 05:00 AM Industry: Design &amp; Digital Services (Web Development, Graphic Design, Sales &amp; Lead Generation)About Us: Sharp Tech IT Solution Ltd is a dynamic and innovative company specializing in the IT software industry and design sales. We pride ourselves on our commitment to excellence and our vibrant workplace culture. We are currently seeking Quality Assurance Executive (Female) a dedicated and professional to join our team on-site.Job SummaryWe are looking for a detail-oriented and analytical Quality Assurance Executive to ensure high standards across our design, development, and sales processes. The role involves monitoring creative outputs, evaluating web deliverables, and auditing sales activities such as bidding, Bark platform usage, and cold calling to maintain quality, consistency, and professionalism.Key Responsibilities:<ul><li>Review and proof graphic design deliverables including social media posts, branding materials, and marketing assets for quality and accuracy.</li><li>Perform QA on websites (UI/UX, responsiveness, functionality, content accuracy) before final delivery.</li><li>Audit sales activities including proposals, client communication, Bark submissions, and cold calling performance.</li><li>Ensure all work aligns with client requirements, company standards, and brand guidelines.</li><li>Identify errors, inconsistencies, or gaps in both creative and sales processes.</li><li>Monitor recorded sales calls and provide feedback on communication quality, pitch clarity, and professionalism.</li><li>Maintain QA checklists and documentation for design, development, and sales workflows.</li><li>Coordinate with designers, developers, and sales teams to ensure timely corrections and improvements.</li><li>Track recurring issues and recommend process improvements.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Media Sciences, IT, or a related field.</li><li>1&ndash;3 years of experience in QA, design review, web development, or sales audit roles.</li><li>Basic understanding of graphic design principles and web development (UI/UX, responsive design).</li><li>Familiarity with sales processes including bidding platforms (e.g., Bark), lead generation, and cold calling.</li><li>Strong attention to detail and problem-solving skills.</li><li>Good communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Preferred Skills:<ul><li>Experience in a digital agency or software house.</li><li>Knowledge of CRM tools and call monitoring systems.</li><li>Understanding of international client communication standards.</li></ul>Note: This position is open to female candidates only, as per organizational requirements.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Nazimabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Quality Assurance Executive: 1 year (Required)</li></ul>Work Location: In person

Quality Assurance Executive (Female)

Romeo Staffing Agency

Job Title: Quality Assurance Registered Nurse (QA Registered Nurse) Location: PECHS, Karachi. (Bank of Punjab Street) Timings: 6:00 PM &ndash; 3:00 AM (Monday to Friday) Job Type: Full-Time Company: Romeo Staffing Agency (RSA)About the CompanyRomeo Staffing Agency (RSA) provides healthcare staffing and compliance support to U.S.-based home health and hospice organizations. Our Karachi office operates as a back-office support hub, specializing in clinical documentation, quality assurance, HR, and administrative services. We pride ourselves on a structured work environment, strong team collaboration, and partnerships with leading healthcare providers in the United States.Position OverviewWe are looking for a detail-oriented and motivated Quality Assurance Registered Nurse (QA Registered Nurse) to join our growing QA and compliance team. In this role, you will be responsible for reviewing clinical documentation submitted by U.S.-based field clinicians, ensuring accuracy, completeness, and compliance with regulatory and agency standards.Key Responsibilities<ul><li>Review skilled nursing notes, OASIS assessments, and visit documentation for accuracy and completeness.</li><li>Identify documentation gaps, inconsistencies, and errors, and coordinate corrections with relevant teams.</li><li>Ensure all documentation meets medical necessity criteria and compliance standards (including CMS guidelines).</li><li>Maintain accurate documentation logs and generate QA reports.</li><li>Support quality improvement initiatives and participate in internal training sessions.</li><li>Collaborate with U.S.-based clinical and administrative teams to maintain documentation excellence.</li></ul>Requirements<ul><li>Bachelor of Science in Nursing (BSN/BScN) with a valid Pakistan Nursing Council (PNC) license.</li><li>Minimum 1 year of experience in nursing, quality assurance, or medical documentation.</li><li>Familiarity with U.S. home health or hospice documentation standards is a plus.</li><li>Strong English communication skills (written and verbal).</li><li>Excellent attention to detail and organizational skills.</li><li>Proficiency in MS Word, Excel, and EMR systems.</li><li>Willingness to work night shifts to align with U.S. operations.</li></ul>Why Join RSA?<ul><li>Exposure to U.S.-based healthcare systems and standards.</li><li>Professional growth and skill development opportunities.</li><li>Structured and supportive work environment.</li><li>Competitive salary package.</li></ul>Additional Requirements<ul><li>Ability to reliably commute to PECHS, Karachi or relocate before joining.</li></ul>Work LocationOn-site (Karachi)Job Type: Full-timePay: Rs80,000.00 - Rs110,000.00 per monthWork Location: In person

Quality Assurance Registered Nurse

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2742 quality assurance jobs In Pakistan

Quality Assurance Executive

Quality Assurance Executive

Quality Assurance Manager

Quality Assurance Specialist

Quality Assurance Officer

Quality Assurance Executive (Female)

Quality Assurance Registered Nurse