product manager

consultant, qa/qc

continuous improvement manager Jobs in Cairo Egypt

continuous improvement manager

director of quality

engineering manager

quality manager

Arab African International Bank

<div>
 <ol>
 <li>
 
 Training and development
 
 Creating training programs and materials for new and existing agents, including products, systems, services, soft skills, and telephone etiquette to ensure that all agents are prepared and updated before dealing with end users.
 </li>
 <li>
 Identifying current and future training needs and drive suitable initiatives that fulfil organizational needs.
 </li>
 <li>
 Testing the new/current system and explaining the necessary information, how to handle all customer inquiries and required actions.
 </li>
 <li>
 
 Quality Assurance
 
 Monitor and evaluate training program&rsquo;s effectiveness, success and periodically report and communicate with team members, trainers and management to ensure all needs are met.
 </li>
 <li>
 Oversee all the activities of Quality team to ensure high performance levels and efficient implementation.
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track operative performance.
 </li>
 <li>
 Report to call center head with effective recommendations to improve the quality of service.
 </li>
 <li>
 Managing quality calls which scored during Calibration sessions.
 </li>
 <li>
 
 CRM Management
 
 Edit and update all rules related to the CRM application.
 </li>
 <li>
 Monitor CRM application planner to capture and track all customers (Complaints, requests, and inquiries)
 </li>
 <li>
 
 Quality Analysis analyze
 
 the daily calls received in order to stay on top of our customers' inquiries and concerns.
 </li>
 <li>
 Weekly and monthly reports are designed to include monitored scores for all types of calls such as (actions, requests, requests, etc) for inbound and outbound.
 </li>
 <li>
 Create and distribute all necessary reports and figures to all stakeholders.
 </li>
 <li>
 Designed and generated weekly and monthly business review presentations capturing data regarding queues scores and agent&rsquo;s performance trend analysis.
 </li>
 <li>
 Participate in the development of the department strategy in line with AAIB and group/division strategy to ensure alignment with other initiatives and projects across the bank.
 </li>
 <li>
 Participate in the development of the department Policies, Processes and Procedures to ensure all relevant legislative/procedural requirements are fulfilled.
 </li>
 <li>
 Manage the day-to-day operations of the department. Providing guidance, encouraging teamwork, innovation, recommending new approaches and facilitating related professional work processes in order to achieve high performance standards.
 </li>
 <li>
 Liaise with internal and external parties at the appropriate levels to ensure smooth flow of interactions.
 </li>
 <li>
 Manage the effective achievement of the department objectives by setting individual targets, developing and motivating staff, providing of formal and informal feedback and appraisal in order to maximize subordinate and department performance.
 </li>
 <li>
 Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB&rsquo;s sound legal position and mitigate any potential risks.
 </li>
 </ol>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.
 </li>
 <li>
 Minimum of 6 &ndash; 8 years of experience required in the same field.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Excellent command of English and Arabic Languages.
 </li>
 <li>
 Proficient user of MS Office.
 </li>
 <li>
 Reliable, energetic, cooperative &amp; details oriented.
 </li>
 </ul>
 
 Excellent communication skills.
 
</div>

Call Centre Quality & Training Manager

Subsea7

<div>
 
 We have an exciting opportunity for a Senior Quality Advisor to join our Global Project Centre, based in our Cairo, Egypt office. This is initially a 12 month contract, reporting into the Quality Manager.
 
 
 
 
 
 The Senior Quality Advisor provides guidance and advice regarding the effective management of Quality Assurance and Quality Control (QA/QC), delivering quality management and improvement support to all projects and Functions within the designated area of responsibility.
 
 
 
 
 
 They provide support to the relevant Quality Manager and their team in the maintenance and control of processes, procedures, work methods and initiatives in support of the Company's overall Quality strategies.
 
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Focal point for QA/QC matters, providing a support function to project management, ensuring that they have adequate resources and QA/QC input.
 </li>
 <li>
 The Quality engineer ensures the implementation/compliance and alignment of all quality programs, policies, processes, and procedures within the allocated packages/projects.
 </li>
 <li>
 Typical activities: Quality risk assessment, documentation review, inspection management including QC budget tracking and resource forecasting, performance monitoring and reporting, interface with internal and external parties for Quality related topics, supporting package/project until close-out with final documentation, supplier performance rating and Lesson Learned process.
 </li>
 <li>
 Supporting risk-based audit process and responsible of audit execution (both internal and external).
 </li>
 <li>
 Managing non-conformities, facilitate and review root-cause analysis investigation, monitor and contribute to corrective actions process, and verify effective implementation of solutions to prevent recurrence.
 </li>
 <li>
 Working in conjunction with Supply Chain Management (at project and category level), Engineering and Fabrication to assess, manage and develop suppliers&rsquo; quality aspects, ensuring that quality requirements are well defined, understood and implemented by suppliers.
 </li>
 <li>
 Ensuring the Central Quality function capitalizes from Lessons Learned and provides support to project in accordance with best practices, striving to mitigate risk, promoting repeatability, safety and integrity consistently.
 </li>
 <li>
 Assisting with the maintenance, development and implementation of Continuous Improvement of our Business Management System.
 </li>
 <li>
 Advising project personnel in all matters relating to the application and implementation of the Business Management System on projects.
 </li>
 <li>
 Responsible for the co-ordination, preparation and delivery of Project Quality Plans and may provide support and input to tendering process as directed.
 </li>
 <li>
 Driving and delivering quality awareness within projects and suppliers (Workshops, Talking Points, trainings, etc.).
 </li>
 <li>
 Contributing to resources development and mentoring to meet business needs.
 </li>
 <li>
 Supporting and promoting our commitments to Safety and the importance of Quality in influencing success of our Safety commitments.
 </li>
 <li>
 The Quality Engineer may be required to fulfil a Senior Quality Engineer role in small projects.
 </li>
 </ul>
 
 
 
 
 
 What experience would we like you to have?
 
 
 
 
 
 
 Please note, if you don&rsquo;t tick all the boxes below but feel you have some of the relevant skills and experience we&rsquo;re looking for, please do consider applying. We would encourage you to apply with a CV that highlights your transferable skills and experience.
 
 
 
 
 <ul>
 <li>
 Experience of the subsea, offshore or a related industry.
 </li>
 <li>
 Broad depth of Supplier Quality Management knowledge including inspection coordination and NCR management (technical quality capability).
 </li>
 <li>
 Good level of general education required, preferably supported by a diploma/degree in Engineering or Quality Management.
 </li>
 <li>
 Able to confidently communicate in English (both written and oral). Arabic language skills would also be advantageous for this role.
 </li>
 <li>
 Broad understanding of subsea products and welding works (structural and piping). Working experience with in-country fabrication yards (various regions) is a plus.
 </li>
 <li>
 Available to travel both domestically (Egypt) and internationally (onshore) up to 70 % of the time.
 </li>
 <li>
 Auditor competency, ideally demonstrated by certified lead auditor qualification and experience.
 </li>
 <li>
 Experience working on international, fast-paced projects.
 </li>
 </ul>
</div>

Senior Quality Advisor

Worley

<div>
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Right now, we&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while providing the energy, chemicals and resources needed now.
 
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. For more information, visit
 
 
 Worley.com
 
 
 
 As
 
 Senior Quality Assurance Expert
 
 you will be responsible for planning and executing the quality assurance functions on a nuclear project, providing direct interface with the Customer and assists in the training of the Customer&rsquo;s personnel.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provides support to the Project Quality Manager and the Project management team.
 </li>
 <li>
 Represents Worley Quality team at internal &amp; external meetings on the project.
 </li>
 <li>
 Implements Worley Project procedures and processes.
 </li>
 <li>
 Supports Customer&rsquo;s Quality Organization in performing internal audits and audits of Project Contractors and Subcontractors.
 </li>
 <li>
 Supports Customer&rsquo;s Quality Organization in managing the nonconformances and corrective actions during project implementation.
 </li>
 <li>
 Coordinates effectively with Project personnel.
 </li>
 <li>
 Completes reports of work performed accurately and on time
 </li>
 <li>
 Reports on project performance against the baseline plan.
 </li>
 <li>
 Ensure participation in safety and hazard assessments.
 </li>
 <li>
 Reviews and reports on process compliance.
 </li>
 <li>
 Reviews and comments on QA programs and Quality plans, processes, and procedures prepared by the Contractors and their Subcontractors.
 </li>
 <li>
 Reviews, comments, and prepares drafts of client correspondence pertaining to QA systems and processes.
 </li>
 <li>
 Performs other duties as required or assigned.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 Strong technical skills; 8+ years of experience in quality assurance in nuclear power plant operation and nuclear construction projects, including experience in audits.
 </li>
 <li>
 Valid qualification as an auditor is a plus.
 </li>
 <li>
 Recognized as having a specialized depth or breadth of expertise.
 </li>
 <li>
 Excellent report writing skills.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to communicate, influence and persuade.
 </li>
 <li>
 Strong written and verbal communication skills in English essential, understanding of Russian is a plus.
 </li>
 <li>
 Sound engineering background.
 </li>
 <li>
 Prudent use of confidential information.
 </li>
 <li>
 Organized and disciplined, with a capability to plan and schedule tasks and events.
 </li>
 <li>
 Ability to work and interact with multi-cultural teams.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 At Worley we want our people to be energised and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.
 
 
 We recognise the value of equal employment opportunity and are committed to promoting fairness, equity and diversity in its workplace hence we encourage applications from people with a variety of experience and backgrounds. We&rsquo;re building a diverse, inclusive, and respectful workplace where everyone feels they belong, can be themselves, and are heard.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Apply today.
 
 
 
 Company
 
 
 
 Worley
 
 
 
 Primary Location
 
 
 
 EGY-CAI-Cairo
 
 
 
 Job
 
 
 
 Quality
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Employment Type
 
 
 
 Employee
 
 
 
 Management Level
 
 
 
 Individual Contributor
 
 
 
 Job Posting
 
 
 
 Aug 29, 2025
 
 
 
 Unposting Date
 
 
 
 Nov 28, 2025
 
 
 
 Reporting Manager Title
 
 
 
 Senior Project Manager
</div>

Senior Quality Assurance Expert

Ariat International

<div>
 
 
 Summary:
 
 
 
 Ariat International is seeking a Supplier Quality Engineer to support apparel quality manufacturing. This role will be based in Egypt (Cairo) and will play a crucial role in ensuring that the apparel products produced by our suppliers meet the highest quality standards. This role will work closely with garment suppliers at various stages of the product lifecycle to ensure robust quality management systems are in place, assist with challenges during product development, confirm successful product qualifications, conduct product inspections, lead root cause analysis and CAPA.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Collaborate with Supplier Quality Team to execute Supplier Quality Strategy with a goal of onboarding strong suppliers, driving process improvement, managing risks, and ensuring quality production
 
 (Factory Audits, Supplier Pre-Production Meetings, Sample Evaluations, Inspections, etc.).
 
 </li>
 <li>
 Review supplier performance and scorecards with suppliers to drive improvements.
 </li>
 <li>
 Lead supplier qualification plans/activities, issue resolution, supplier corrective actions.
 </li>
 <li>
 Advise on supplier selection through qualification and audit process.
 </li>
 <li>
 Develop positive relationships and work closely with HQ teams - Sourcing, Production, Tech Design and Quality.
 </li>
 <li>
 Provide quality engineering expertise.
 </li>
 <li>
 Execute supplier quality and performance strategy and system.
 </li>
 <li>
 Identify product quality risk and develop solution plans.
 </li>
 <li>
 Arrange and conduct in-line and final product inspections and provide advice and solutions on technical issues.
 </li>
 <li>
 Conduct supplier Quality Management System audits at new and current suppliers.
 </li>
 <li>
 Participate in and advise during supplier pre-production meetings to ensure Ariat Quality standards are understood and appropriate control plans are developed to meet standards.
 </li>
 <li>
 Provide QA advice on complex product items to factories before and during the manufacturing process.
 </li>
 <li>
 Check development and pre-production samples against specifications to ensure they meet standards.
 </li>
 <li>
 Provide technical advice and solutions on various product quality issues.
 </li>
 </ul>
 
 
 
 
 
 Requirements/Experience:
 
 
 <ul>
 <li>
 At least 10 years of quality operations experience in the apparel industry
 </li>
 <li>
 Degree in Engineering, Apparel, Textiles, or other relevant discipline
 </li>
 <li>
 Quality Certifications are a plus (ex. six sigma, ASQ, etc.)
 </li>
 <li>
 Familiar with US product safety standards and regulations
 </li>
 <li>
 Strong written and verbal communication (English)
 </li>
 <li>
 Use computers and computer systems (hardware and software) in English to manage quality control information, including compiling, categorizing, calculating, auditing and verifying detailed information or data.
 </li>
 <li>
 Develop schedules and work plans to prioritize, organize, and accomplish inspection/audit/production meeting goals.
 </li>
 <li>
 Maintain professional work standards when representing Ariat to outside resources.
 </li>
 <li>
 Ability to collaborate with suppliers to remediate quality problems and settle disputes and conflicts in a positive way.
 </li>
 <li>
 Able to travel frequently, with about 70% of the time on business travel.
 </li>
 </ul>
 
 
</div>

Supplier Quality Engineer

Newtimes Group of Companies

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Responsible for supervising QC/ technical staff and maintaining quality control processes, analyzing the results, and giving feedback and guidance to the production &amp; manufacturing teams under direct supervision
 </li>
 <li>
 Evaluate denim-specific attributes, including fabric quality, wash techniques, stitching, fit, and finishing processes, to ensure consistency and adherence to design specifications
 </li>
 <li>
 Manage and decide all regulatory guidelines, i.e. raw materials, products, and/or processes are in accordance with specifications
 </li>
 <li>
 Ensure designated factories follow the production processes and best practices to produce expected quality standards
 </li>
 <li>
 Examine test results, stablished specifications and control limits, and make recommendations on quality solutions
 </li>
 <li>
 Collaborate with cross-functional teams to address quality issues and drive continuous improvement initiatives
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Diploma or above in Fashion, Textiles or related disciplines
 </li>
 <li>
 At least 10-year relevant working experience in garment trading field; experience in USA market is preferable
 </li>
 <li>
 Denim experience is a must; Proven expertise in denim fabric characteristics, wash techniques, and garment construction
 </li>
 <li>
 Possess knowledge in factory safety and apparel safety requirements for US and EU
 </li>
 <li>
 Sound knowledge in technical patterns and construction
 </li>
 <li>
 Good problem solving and communication skills to deal with customers and factories
 </li>
 <li>
 Independent, well-organized and presentable
 </li>
 <li>
 Good computer knowledge (MS Office - Word, Excel)
 </li>
 <li>
 Good command of both written and spoken English
 </li>
 </ul>
</div>

QC Manager (Denim) - Expat Welcome

Arcera

<div>
 
 
 The position may be located either in Turkey or Egypt
 
 
 
 
 
 
 Arcera is a global life sciences company headquartered in Abu Dhabi, United Arab Emirates. Our purpose is to enable longer and healthier lives while creating sustainable growth. We develop, manufacture, and commercialize a broad range of high-quality innovative and proven medicines in key international markets. With an operational footprint spanning over 90 countries across four continents, and manufacturing sites in eight countries, we offer more than 2,000 medicines across various therapeutic areas worldwide.
 
 
 
 
 
 The Regional QA Head META is responsible for overseeing and directing all Quality Assurance (QA) activities and initiatives across the META region. This includes the implementation and continuous improvement of the Quality Management System (QMS), ensuring compliance with company standards, local and international regulations (GMP, GDP, GLP), and fostering a culture of quality, data integrity, and operational excellence. The role involves developing and leading regional and local QA teams, ensuring effective training, documentation, and archiving practices, and acting as the primary interface with regulatory authorities and external partners. The Regional QA Head META also leads escalation processes, supports audits and inspections, and drives initiatives to enhance quality performance and compliance across the region.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Release and Distribution:
 
 
 <ul>
 <li>
 Lead batch release and certification for products where Arcera is the Marketing Authorization Holder (MAH), exercising independent decision-making authority for batch release or rejection
 </li>
 </ul>
 
 
 2. Quality Management System (QMS) Implementation:
 
 
 <ul>
 <li>
 Oversee the implementation, maintenance, and continuous improvement of the QMS, including Technical Quality Agreements (TQAs) and all quality-related documentation, ensuring compliance with company, local, and international regulations.
 </li>
 </ul>
 
 
 3. Compliance and Regulatory Affairs:
 
 
 <ul>
 <li>
 Ensure all products and processes comply with market authorization, GMP, GDP, and GLP requirements. Act as the primary interface with regulatory authorities for GxP-related activities, including pharmacovigilance and regulatory submissions.
 </li>
 </ul>
 
 
 4. Quality Culture and Data Integrity:
 
 
 <ul>
 <li>
 Establish and promote a culture of quality and data integrity across the META region, acting as a data integrity ambassador and driving DI best practices.
 </li>
 </ul>
 
 
 5. Escalation and Issue Management:
 
 
 <ul>
 <li>
 Lead the escalation process for quality-related matters in the META region, track investigations, and consolidate findings to ensure timely and effective resolution.
 </li>
 </ul>
 
 
 6. Audit and Inspection Support:
 
 
 <ul>
 <li>
 Support and coordinate internal and external audits and inspections, ensuring readiness and effective follow-up on findings.
 </li>
 </ul>
 
 
 7. Performance Monitoring and Reporting:
 
 
 <ul>
 <li>
 Monitor the effectiveness of quality systems, including self-inspections, KPI tracking, and participation in management reviews. Track and report on site quality KPIs and manage hot topic issues.
 </li>
 </ul>
 
 
 8. People Leadership and Talent Management:
 
 
 <ul>
 <li>
 Develop and lead regional and local QA teams, fostering talent management and organizational development. Conduct regular performance reviews of direct reports against agreed goals and KPIs.
 </li>
 </ul>
 
 
 9. Cross-Functional Collaboration:
 
 
 <ul>
 <li>
 Work collaboratively with cross-functional teams to ensure alignment with global quality KPIs, annual quality plans, and business objectives.
 </li>
 </ul>
 
 
 10. Continuous Improvement:
 
 
 <ul>
 <li>
 Drive initiatives to enhance quality performance, process efficiency, and compliance, fostering a culture of continuous improvement throughout the region
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 
 Quality Assurance Expertise
 
 : Deep understanding of QA, pharmaceutical manufacturing, and quality control.
 </li>
 <li>
 
 Auditing &amp; Compliance
 
 : Experience in auditing and ensuring compliance with international GMP, GDP, and GLP requirements with focus on Out of Specification, Transport Validations etc...
 </li>
 <li>
 
 Leadership &amp; People Development
 
 : Proven ability to lead, coach, and develop teams across diverse cultures.
 </li>
 <li>
 
 Analytical Thinking
 
 : Ability to analyze training data, audit findings, and quality metrics to drive improvements.
 </li>
 <li>
 
 Collaboration
 
 : Works effectively across functions and with diverse teams.
 </li>
 <li>
 
 Change Management
 
 : Supports and drives change initiatives in the META region.
 </li>
 <li>
 
 Regulatory Knowledge
 
 : Expertise in regulatory requirements for target markets.
 </li>
 <li>
 
 Communication
 
 : Strong communication and interpersonal skills.
 </li>
 <li>
 
 Problem Solving
 
 : Able to solve complex situations and problems.
 </li>
 <li>
 
 Cultural Awareness
 
 : Understanding and adapting to different cultural behaviors.
 </li>
 <li>
 
 Result- and Process-Oriented
 
 : Focused on achieving results and optimizing processes.
 </li>
 <li>
 
 Service/Customer Orientation
 
 : Committed to internal and external customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Degree in Life Sciences, Pharmacy, Chemistry, or related field; advanced degree preferred.
 </li>
 <li>
 5+ years&rsquo; experience in pharmaceutical quality management systems, with a focus on QA leadership, training, documentation, or data integrity.
 </li>
 <li>
 Experience in developing and delivering training programs.
 </li>
 <li>
 Strong knowledge of GMP, GDP, GLP, and QC requirements.
 </li>
 <li>
 Experience with electronic documentation and learning management systems.
 </li>
 <li>
 Audit support and regulatory inspection experience.
 </li>
 <li>
 Excellent organizational and communication skills.
 </li>
 <li>
 Proven ability to drive process improvements and foster a culture of quality and compliance.
 </li>
 <li>
 Business fluent English; additional languages are an asset
 </li>
 </ul>
 
 
 
 
 In connection with your application, Arcera will collect, process and store personal data about you. Our
 
 Privacy Notice for Prospective Employees
 
 , also available in
 
 German
 
 , provides an overview of the personal data that Arcera processes during the application process.
 
 
 Note: This Privacy Notice may be updated by Arcera, we therefore invite you to consult the latest versions via the above links. In the event of any conflict between the English and German versions of this Privacy Notice, the English version shall prevail.
 
</div>

Region META Quality Head 100%(m/f/d)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25124179
 
 
 
 Job Category
 
 Procurement, Purchasing, and Quality Assurance
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company&rsquo;s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. .
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Quality Assurance Goals
 
 
 
 <ul>
 <li>
 Coaches managers on adopting the Total Quality Management leadership style.
 </li>
 <li>
 Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
 </li>
 <li>
 Directs property quality efforts to address critical customer requirements.
 </li>
 <li>
 Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
 
 
 </li>
 </ul>
 
 Leading Quality Assurance Team
 
 
 
 <ul>
 <li>
 Trains team members and managers on problem solving, process improvement and strategic planning techniques
 </li>
 <li>
 Develops systems to enable employees to understand guest satisfaction results.
 </li>
 <li>
 Communicates a clear and consistent message regarding departmental goals to produce desired results.
 </li>
 <li>
 Coaches managers on adopting the Total Quality Management leadership style.
 </li>
 <li>
 Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.
 </li>
 <li>
 Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.
 
 
 </li>
 </ul>
 
 Managing Quality Tools
 
 
 
 <ul>
 <li>
 Ensures that management practices at all levels are aligned with quality tools.
 </li>
 <li>
 Uses data collection methods to compile, display, track, and analyze defect trends.
 </li>
 <li>
 Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.
 </li>
 <li>
 Analyzes issues and identifies trends.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Creates an atmosphere in all properties that meets or exceeds guest expectations.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Ensures that regular, ongoing communication is happening in quality assurance.
 </li>
 <li>
 Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
 </li>
 <li>
 Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
 </li>
 <li>
 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
 </li>
 <li>
 Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Quality

Explore 582+ Quality manager in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.