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procurement operations supervisor Jobs in Giza

procurement operations supervisor

sales supervisor – osl

quality supervisor

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The Quality Assurance Supervisor is responsible for leading and managing a team of QA Analysts or agents to ensure the delivery of exceptional customer service and the maintenance of high-quality standards across all customer interactions. This role involves developing, implementing, and monitoring quality processes to drive continuous improvement, enhance customer satisfaction, and ensure compliance with all company policies and regulatory guidelines.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Management and Monitoring:
 
 
 
 <ul>
 <li>
 Monitor and evaluate customer interactions (calls, emails, chat, etc.) to ensure adherence to established quality standards, scripts, and compliance guidelines .
 </li>
 <li>
 Develop and implement effective quality assurance processes, including call monitoring, documentation reviews, and performance metrics tracking .
 </li>
 <li>
 Conduct regular audits and inspections to assess call center operations and identify areas for improvement in processes and service delivery .
 </li>
 <li>
 Finalize and manage the Quality Assurance form/scorecard and ensure TQT (Tool/System) readiness and use for auditing .
 </li>
 <li>
 Conduct calibration sessions to maintain consistency in internal review evaluations across the team .
 
 
 </li>
 </ul>
 
 Team Leadership And Development
 
 
 
 <ul>
 <li>
 Supervise the daily activities of the QA team, providing guidance and support .
 </li>
 <li>
 Conduct performance evaluations and provide regular, constructive feedback and coaching to the QA team to enhance their skills and knowledge .
 </li>
 <li>
 Collaborate with Team Managers/Leaders (TLs) and Learning &amp; Development to identify training needs for agents and develop targeted quality improvement plans and training programs .
 </li>
 <li>
 Be involved in the hiring and onboarding process for new QA Analysts and agents .
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze key performance indicators (KPIs) and quality data, such as Customer Satisfaction (CSAT), First Call Resolution (FCR) rate, Average Handle Time (AHT), and quality scores, to identify performance trends and recurring issues .
 </li>
 <li>
 Prepare and present monthly and annual performance reports on quality metrics and findings to upper management, making data-driven recommendations for process improvements .
 </li>
 <li>
 Document quality findings and maintain accurate records of evaluation scores, feedback provided, and action plans implemented .
 
 
 </li>
 </ul>
 
 Collaboration And Process Improvement
 
 
 
 <ul>
 <li>
 Collaborate with other departments (Operations, Training, Technology) to align on quality standards, resolve complex customer issues, and implement corrective actions to enhance overall operational efficiency and customer experience .
 </li>
 <li>
 Handle escalated customer inquiries and complaints, providing efficient resolution and feedback to prevent recurrence .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Associate's or Bachelor's degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 Experience: At least 2-5 years of experience in a call center environment, with a proven track record in a Quality Assurance or supervisory/leadership role .
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions .
 </li>
 <li>
 Excellent leadership, communication, and coaching abilities to motivate and develop a team .
 </li>
 <li>
 Deep knowledge of call center operations and quality assurance processes .
 </li>
 <li>
 Proficiency in call center software, CRM systems (e.g., Zendesk, Salesforce), and quality monitoring tools .
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2601_337
 
 
 Posted At: Thu Jan 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Quality Supervisor

General Motors (GM)

<div>Job Description
Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.
The Role:
The Supplier Quality Supervisor responsible for ensuring that suppliers consistently deliver parts, materials, and services that meet quality, safety, regulatory, and performance requirements. The role provides oversight, technical direction, performance management, and strategic improvement initiatives across the supplier base.
What You'll Do:
1. Incoming Supplier Quality Management
<ul><li>Monitor supplier performance through KPIs (PPM, defect rates, SBR, QPR).
</li><li>Review incoming quality concerns and ensure immediate containment at the plant.
</li><li>Support sorting, rework, and controlled shipping activities (CS1/CS2).
</li></ul>2. Issue Resolution &amp; Problem Solving
<ul><li>Manage supplier issues through systems like SPPS, PRTS, or equivalent.
</li><li>Lead 8D investigations and ensure robust, permanent corrective actions.
</li><li>Validate root-cause analysis using 5 Why, Ishikawa, and other tools.
</li><li>Follow up on corrective action implementation and effectiveness verification.
</li></ul>3. Supplier Development &amp; Process Improvement
<ul><li>Perform supplier process audits (e.g., VDA 6.3, LPA, QMS audits).
</li><li>Identify process gaps and drive supplier improvement initiatives.
</li><li>Provide technical coaching to suppliers on quality systems and manufacturing processes.
</li></ul>4. APQP &amp; New Model Launch Support
<ul><li>Manage APQP deliverables for assigned suppliers from concept to PPAP.
</li><li>Review and approve:
</li><li>Control Plans
</li><li>PFMEA/DFMEA
</li><li>Process Flow Diagrams
</li><li>Capability Studies (Cp/Cpk)
</li><li>MSA
</li><li>Conduct supplier readiness assessments before MRD/PPV builds.
</li><li>Support on‑site build events and resolve supplier-related disruptions.
</li></ul>5. PPAP Submission &amp; Approval
<ul><li>Evaluate and approve PPAP submissions according to AIAG requirements.
</li><li>Verify dimensional reports, material certifications, testing results, process capability.
</li><li>Ensure production processes are stable, capable, and documented.
</li></ul>6. Supplier Change Management
<ul><li>Review and approve Supplier Change Requests (SCRs/PCNs).
</li><li>Validate process changes, tooling moves, line changes, or material changes.
</li><li>Conduct risk assessments and coordinate requalification activities.
</li></ul>7. Cross-Functional Collaboration
<ul><li>Partner with manufacturing, engineering, STA, and purchasing to resolve supplier issues.
</li><li>Participate in sourcing decisions based on supplier quality performance and risk.
</li><li>Support warranty, field issues, and returned parts analysis when related to suppliers.
</li></ul>8. New launches
<ul><li>Ensure new Program Flawless Launch Execution (PPV, MVBns, MVBs, SORP, STC).
</li><li>Support Sourcing activities.
</li><li>Develop new Suppliers to GM Bid List.
</li></ul>Your Skills &amp; Abilities ( Required Qualification )
Education
<ul><li>Bachelor&rsquo;s degree in Mechanical, Industrial, Electrical, or any related engineering fields.
</li></ul>Experience
<ul><li>5 ~ 8 Years of experience in supplier quality, manufacturing quality, or process engineering.
</li><li>Automotive or high-volume production experience preferred.
</li></ul>Technical Skills
<ul><li>Strong knowledge of APQP, PPAP, FMEA, SPC, MSA , Control Plans.
</li><li>Familiar with IATF 16949, ISO 9001.
</li><li>Proficient in root-cause analysis and structured problem-solving (8D, DMAIC).
</li><li>Ability to interpret engineering drawings and GD&amp;T.
</li><li>Hands-on knowledge of manufacturing processes (e.g., machining, stamping, plastics, electronics).
</li></ul>Soft Skills
<ul><li>Strong communication and negotiation skills.
</li><li>Analytical, data-driven thinking.
</li><li>High sense of urgency with strong ownership.
</li><li>Ability to work cross-functionally and influence suppliers.
</li></ul>&amp;#xa;&amp;#xa;&amp;#xa;&amp;#xa;
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
 
 
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</div>

Supplier Quality Supervisor

Linah Group

<div>Job Purpose
The Packaging Supervisor is responsible for overseeing daily packaging operations to ensure products are packed efficiently, safely, and in line with quality standards and production targets.
Key Responsibilities<ul><li>
Supervise packaging line activities to meet production schedules and performance targets.
</li><li>Ensure compliance with quality, safety, and hygiene standards.
</li><li>Lead and support packaging team members to maintain productivity and efficiency.
</li><li>Coordinate with production, quality, maintenance, and warehouse teams for smooth operations.
</li><li>Monitor equipment performance and report maintenance needs.
</li><li>Maintain accurate production records and reports.
</li>Identify opportunities to improve processes and reduce waste. 
<li>
</li></ul> 
 
Requirements 
 
Qualifications<ul><li>
Bachelor&rsquo;s degree in a relevant field.
</li><li>3+ years of experience in packaging or production, preferably in a supervisory role.
</li><li>Strong leadership, communication, and problem-solving skills.
</li><li>Ability to work under pressure and meet deadlines.</li></ul> 

Benefits 
Benefits:<ul><li>
Medical insurance</li></ul><ul>
<li>Social insurance</li>
<li>Annual Bonus upon KPIs</li>
<li>SIM Card</li></ul></div>

Packaging Supervisor

Marc

<div>MARC for Medical Services and Scientific Research is an integrative research center that aims to advance science by conducting research in interdisciplinary disease areas. Our goal is to conduct high-priority and ethical basic, preclinical and clinical research, bridging the gap between science and community to improve health and quality of life.
MARC is looking to have an experienced candidate for Bioequivalence Data Management &amp; Medical Writing Supervisor<ul><li>
Key responsibilities:
</li></ul><ul><li>Supervise preparation, review, and finalization of study documents including Protocols, Clinical Study Reports (CSR), Statistical Analysis Plans (SAP), and Statistical Analysis Reports (SAR).</li><li>
Review and oversee data management activities to ensure data accuracy, consistency, integrity, and timely database lock.</li><li>
Perform and review pharmacokinetic (PK) and statistical calculations related to bioequivalence studies.</li><li>
Coordinate with biostatistics, bioanalytical, clinical, and regulatory teams to ensure timely, compliant, and high-quality study deliverables.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in pharmacy.</li><li>
Minimum 5 years of experience in medical writing, data management, or biostatistics.</li><li>
Strong knowledge of bioequivalence requirements, PK analysis, statistical methods, and regulatory guidelines (ICH-GCP, FDA, EMA).</li><li>
Strong attention to detail, leadership skills, and ability to review technical and statistical documents accurately</li></ul></div>

Bioequivalence Data Management & Medical Writing Supervisor

Orascom Investment Holding

<div>Position: Sales Supervisor
Organization: OSL for Entertainment Projects
OSL, under Orascom Investment Holdings umbrella, is leading the transformation of the iconic Pyramids Sound &amp; Light Show. Through advanced sound, light, and projection technologies, OSL is reimagining the storytelling of ancient Egypt, offering visitors a multi-sensory, educational, and inspiring experience. This project reinforces Egypt's cultural legacy while positioning the Pyramids as a world-class tourism destination. 
LinkedIn account: https://www.linkedin.com/company/osl-for-entertainment-projects/?viewAsMember=true
Job Description:
The Sales Supervisor is responsible for driving ticketing and group sales revenue for the Sound &amp; Light Show at the Pyramids of Giza. The role oversees day‑to‑day sales operations, manages frontline sales teams, maintains relationships with B2B partners (travel agencies, corporates, tour operators), and ensures sales targets, service standards, and commercial objectives are consistently achieved.
Key Responsibilities:
1. Sales &amp; Revenue Growth<ul>
<li>Achieve monthly and annual ticketing and group‑sales targets.</li>
<li>Identify new revenue opportunities across tourism companies, DMCs, schools, corporates, and event organizers.</li>
<li>Monitor demand patterns and propose promotional packages, seasonal deals, and bulk sales initiatives.</li>
<li>Provide weekly and monthly sales performance reports to the Commercial Director.</li></ul>
2. B2B &amp; Partner Relations<ul>
<li>Maintain strong relationships with tourism and travel partners to maximize group bookings.</li>
<li>Coordinate with corporate clients for private show bookings, venue activations, and special events.</li>
<li>Ensure timely communication of show schedules, availability, capacity, and pricing updates.</li></ul>
3. Customer Experience &amp; Ticketing Quality Control<ul>
<li>Ensure the ticket desks operate smoothly and are fully equipped at all times.</li>
<li>Resolve customer complaints or issues escalated by the sales team.</li>
<li>Ensure all policies related to pricing, discounts, cancellations, and special rates are followed accurately.</li></ul>
4. Coordination With Internal Departments<ul>
<li>Align closely with Operations to communicate group bookings, show capacities, and guest flow needs.</li>
<li>Collaborate with Marketing for campaigns, offers, and promotional activities.</li>
<li>Work with Finance to ensure proper reconciliation of sales transactions and cash handling.</li></ul>
5. Reporting &amp; Systems<ul>
<li>Maintain accurate daily sales logs, group booking records, and revenue tracking sheets.</li>
<li>Use the ticketing &amp; CRM system to update bookings, monitor inventory, and track inquiries.</li><li>
Analyze sales trends, customer behavior, and market feedback to support commercial decision‑making.</li></ul>
Qualifications:<ul>
<li>Bachelor's degree in Business, Tourism, Marketing, or related field.</li>
<li>3&ndash;5 years of experience in sales roles (preferably in attractions, tourism, or entertainment).</li>
<li>Fluency in English; additional languages (especially Spanish, German, French) are a plus.</li>
<li>Experience in tourism, attractions, entertainment, or hospitality sectors preferred</li>
<li>Familiarity with ticketing systems is a plus.</li><li>
Data‑driven mindset with solid reporting and analytical ability.</li></ul></div>

Sales Supervisor – OSL

justclean

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

Call Center Agent

Kraft Heinz

<div><h2 class="jobSectionHeader">Job Description
</h2>The Kraft Heinz Company is looking for a Procurement Operations Supervisor who will have the overall responsibility of following up on Direct Material orders from the ordering date until they reach the factory, develop dashboard to show Procurement function contract status, spend analysis and PO reports. In addition to that he/she will be responsible for developing any process that needs development.
Responsibilities
<ul><li>Leading the process in the critical cases.
</li><li>Map process and work on process improvements by identifying the gaps in the process and work on them.
</li><li>Follow up on imported shipments and ensure required documents are being sent t0 logistics team.
</li><li>Responsible for any kind of communications from the logistics to the foreign suppliers, or from the suppliers to the logistics
</li><li>Responsible for negotiating with the suppliers to refund any kind of the demurrage fees
</li><li>Share the logistics comments with the suppliers and ensure that the supplier update his documents
</li><li>Share the updated documents with logistics and confirm it.
</li><li>Manage timely supplier performance and ways of working between Suppliers to ensure on time delivery, handling quality issues, supporting the on-time payment and on time deliveries.
</li><li>Attend Factory daily operation meeting-Weekly Catch for ops &amp; commercial-Material Risk Review with S&amp;OP- Weekly procurement &amp; Finance meetings
</li><li>Developed of dashboard to monitoring the performance and stand along the gaps to support the cross functions to close it.
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in commerce/ business or a similar field
</li><li>5-7 years in Operations Procurement
</li><li>Fluent in English
</li><li>Negotiation skills
</li><li>Communication skills
</li><li>Resilient mindset
</li><li>Stakeholder Management skills
</li><li>Supplier Relationship management
</li></ul><h2 class="jobSectionHeader">Location(s)
</h2>6 October Factory 
 
 
Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .</div>

Procurement Operations Supervisor

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