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quality supervisor

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The Quality Assurance Supervisor is responsible for leading and managing a team of QA Analysts or agents to ensure the delivery of exceptional customer service and the maintenance of high-quality standards across all customer interactions. This role involves developing, implementing, and monitoring quality processes to drive continuous improvement, enhance customer satisfaction, and ensure compliance with all company policies and regulatory guidelines.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Management and Monitoring:
 
 
 
 <ul>
 <li>
 Monitor and evaluate customer interactions (calls, emails, chat, etc.) to ensure adherence to established quality standards, scripts, and compliance guidelines .
 </li>
 <li>
 Develop and implement effective quality assurance processes, including call monitoring, documentation reviews, and performance metrics tracking .
 </li>
 <li>
 Conduct regular audits and inspections to assess call center operations and identify areas for improvement in processes and service delivery .
 </li>
 <li>
 Finalize and manage the Quality Assurance form/scorecard and ensure TQT (Tool/System) readiness and use for auditing .
 </li>
 <li>
 Conduct calibration sessions to maintain consistency in internal review evaluations across the team .
 
 
 </li>
 </ul>
 
 Team Leadership And Development
 
 
 
 <ul>
 <li>
 Supervise the daily activities of the QA team, providing guidance and support .
 </li>
 <li>
 Conduct performance evaluations and provide regular, constructive feedback and coaching to the QA team to enhance their skills and knowledge .
 </li>
 <li>
 Collaborate with Team Managers/Leaders (TLs) and Learning &amp; Development to identify training needs for agents and develop targeted quality improvement plans and training programs .
 </li>
 <li>
 Be involved in the hiring and onboarding process for new QA Analysts and agents .
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze key performance indicators (KPIs) and quality data, such as Customer Satisfaction (CSAT), First Call Resolution (FCR) rate, Average Handle Time (AHT), and quality scores, to identify performance trends and recurring issues .
 </li>
 <li>
 Prepare and present monthly and annual performance reports on quality metrics and findings to upper management, making data-driven recommendations for process improvements .
 </li>
 <li>
 Document quality findings and maintain accurate records of evaluation scores, feedback provided, and action plans implemented .
 
 
 </li>
 </ul>
 
 Collaboration And Process Improvement
 
 
 
 <ul>
 <li>
 Collaborate with other departments (Operations, Training, Technology) to align on quality standards, resolve complex customer issues, and implement corrective actions to enhance overall operational efficiency and customer experience .
 </li>
 <li>
 Handle escalated customer inquiries and complaints, providing efficient resolution and feedback to prevent recurrence .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Associate's or Bachelor's degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 Experience: At least 2-5 years of experience in a call center environment, with a proven track record in a Quality Assurance or supervisory/leadership role .
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions .
 </li>
 <li>
 Excellent leadership, communication, and coaching abilities to motivate and develop a team .
 </li>
 <li>
 Deep knowledge of call center operations and quality assurance processes .
 </li>
 <li>
 Proficiency in call center software, CRM systems (e.g., Zendesk, Salesforce), and quality monitoring tools .
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2601_337
 
 
 Posted At: Thu Jan 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Quality Supervisor

Hikma Pharmaceuticals

<div>
 
 Duties &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Conducting regular investigations to guarantee that workers&rsquo; follow safety procedures as required
 </li>
 <li>
 Conducting quality audits as required to ensure compliance with GMP, Quality standards.
 </li>
 <li>
 Performing pre and post-production quality checks and providing related reports accordingly.
 </li>
 <li>
 Carrying out the issuance and weighing process of raw materials to guarantee the conformity of specifications to quality standards, approving the release of materials to production, as well as ensuring compliance of raw material storage with regulatory guidelines
 </li>
 <li>
 Ensuring compliance of plant conditions (Humidity, Temperature,&hellip;etc) with set guidelines
 </li>
 <li>
 Checking machine conformity to standards as well as ensuring periodic maintenance implementation
 </li>
 <li>
 Performing other duties related to the job as assigned by the direct supervisor
 
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Pharmacy with grade Very good or Excellent
 </li>
 <li>
 Fresh graduate.
 </li>
 <li>
 Ability to work with a team and being an effective team member
 </li>
 <li>
 Good understanding in the QA processes and the Agile development process
 </li>
 <li>
 Knowledge of quality assurance terminology, methods, and tools
 </li>
 </ul>
</div>

Quality Assurance Officer

Kraft Heinz

<div>
 
 Job Description
 
 
 The Kraft Heinz Company is looking for a Procurement Operations Supervisor who will have the overall responsibility of following up on Direct Material orders from the ordering date until they reach the factory, develop dashboard to show Procurement function contract status, spend analysis and PO reports. In addition to that he/she will be responsible for developing any process that needs development.
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Leading the process in the critical cases.
 </li>
 <li>
 Map process and work on process improvements by identifying the gaps in the process and work on them.
 </li>
 <li>
 Follow up on imported shipments and ensure required documents are being sent t0 logistics team.
 </li>
 <li>
 Responsible for any kind of communications from the logistics to the foreign suppliers, or from the suppliers to the logistics
 </li>
 <li>
 Responsible for negotiating with the suppliers to refund any kind of the demurrage fees
 </li>
 <li>
 Share the logistics comments with the suppliers and ensure that the supplier update his documents
 </li>
 <li>
 Share the updated documents with logistics and confirm it.
 </li>
 <li>
 Manage timely supplier performance and ways of working between Suppliers to ensure on time delivery, handling quality issues, supporting the on-time payment and on time deliveries.
 </li>
 <li>
 Attend Factory daily operation meeting-Weekly Catch for ops &amp; commercial-Material Risk Review with S&amp;OP- Weekly procurement &amp; Finance meetings
 </li>
 <li>
 Developed of dashboard to monitoring the performance and stand along the gaps to support the cross functions to close it.
 
 </li>
 </ul>
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in commerce/ business or a similar field
 </li>
 <li>
 5-7 years in Operations Procurement
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Resilient mindset
 </li>
 <li>
 Stakeholder Management skills
 </li>
 <li>
 Supplier Relationship management
 
 </li>
 </ul>
 Location(s)
 
 6 October Factory
 
 
 Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 
 
 .
 
</div>

Procurement Operations Supervisor

اورنچ مصر

<div>About the job Supervisor, Core Switching &amp; IMS
<div>Purpose of the job

Develop the Core Network elements through the introduction of new technologies/services to fulfill the network and Business needs and Provide Core Network capacity in order to fulfill the sales forecast needs.

Duties and responsibilities

<ul><li>Study the introduction of new technologies and services to the Core Network.</li><li>
Plan the Core Network capacity growth based on the available capacity on the switches versus the sales forecast.</li><li>
Plan the IMS capacity growth based on the sales and th enew services</li><li>
Develop the global network capacity growth plan and share it with the concerned teams; Core Switching, Packet Core, Transmission &amp; RAN, production, &amp; VAS so that each team can plan the requirements from his side.</li><li>
Act as Project Manager for the SW upgrade project over the IMS and the Core Network switches</li><li>
Supervise the implementation of new services and new network elements.</li><li>
Interface with the capacity team in the budget related subject and in the Core Network capacity issues.</li><li>
Handle any IOT tests and the integration between any network element and the switch, and resolve any technical problem.</li><li>
Define and handle all the IOT tests for the IMS with all the network elments and Services platforms.</li><li>
Seek for ideas and solutions for Core Network architecture to enhance the network KPI's.</li><li>
Plan future capacity expansion and network development needs with internal customers for the Switches and the IMS.</li><li>
Issue a weekly progress report, to the Head of Converged Voice core engineering &amp; impl. for the running projects and studies.</li><li>
Supervise the switches' &amp; IMS elements performance indicators to achieve best quality of service.</li></ul>

Job specification

Education

<ul><li>Bachelor degree in Communication Engineering</li></ul>

Experience<ul><li>
Minimum of 2 &ndash; 3 years of experience in relevant role</li>
<li>Bachelor's degree in communication engineering</li>
<li>Good knowledge in (Voice Core, Core Network, Core Switching, IMS, CS)</li><li>
Excellent communication and presentation skills.</li><li>
Quick learner with ability to search for new ideas.</li><li>
Able to work under stress.</li><li>
Project management skills.</li></ul></div></div>

Supervisor, Core Switching & IMS

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 To search for new business opportunities in local market to deliver sales, through making outbound calls/ (visits when needed) to describe bank&rsquo;s products, explain the benefits of these products, in relevance to customer&rsquo;s needs, and to answer customer&rsquo;s questions to increase revenues and meet set targets.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 Sales Activities:
 
 
 1. Present financial products to clients using the authorized techniques in order to meet customer&rsquo;s needs and preserve QNB&rsquo;s market share.
 
 
 2. Initiate efficiently and professionally new customer accounts to increase revenues.
 
 
 3. Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures.
 
 
 4. Prepare sales reports to advise Telesales supervisor stating sales progress in order to support further decision making.
 
 
 5. Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.
 
 
 Compliance
 
 
 6. Complies with all relevant CBE regulations, banking law, AML regulations and internal QNB policies and code of conduct in order to maintain QNB&rsquo;s sound legal position and mitigate any potential risks.
 
 
 Day to Day Management
 
 
 7. Follows day to day operations related to own jobs in the Sales Channels Department to ensure continuity of work.
 
 
 Polices, Processes and Procedure
 
 
 8. Follows all the relevant department policies, processes and standard operating procedures and instructions so that work is carried out in a controlled and consistent manner."
 
 
 
 Qualifications &amp; Experience:
 
 
 
 &bull; Bachelor's degree of commerce, business administration or related fields
 
 
 
 
 
 
 
 
 
 Skills:
 
 
 
 &bull; Energetic and enthusiastic.
 
 
 &bull; Good command of English &amp; Arabic languages
 
 
 &bull; Basic computer skills.
 
 
 &bull; Basic selling, communication, and negotiation skills.
 
 
 &bull; Service Oriented"
 
 
 
 
 
 
 Experience:
 
 
 
 &bull; (0-2) years of retail sales experience
 
</div>

Tele sales agent

<div>About the job Digital Healthcare Pre-sales Sr. Supervisor
<div>Purpose of the job

The Digital Healthcare Presales Senior Supervisor will play a pivotal role in driving business growth by supporting sales and business development teams in pipeline management within the healthcare sector. This position requires a deep understanding of both public and private healthcare systems, with a focus on digital solutions and transformation initiatives. The role involves leading solution demonstrations, coordinating technical and costing offerings, and ensuring the seamless integration of vendor technologies into client proposals.

Duties and responsibilities
<ul>
<li>Partner with Business Development and Sales teams to manage and grow the healthcare pipeline.</li>
<li>Demonstrate strong knowledge of healthcare digital solutions and transformation projects.</li>
<li>Lead solution demonstrations with potential vendors in response to client requirements.</li>
<li>Collaborate with cross-functional teams to analyze, design, and deliver technical and costing offerings.</li>
<li>Develop and maintain technical offering templates, costing sheets, and demo plans.</li>
<li>Identify and evaluate potential technology vendor options, including managing costing and contract negotiations.</li><li>
Review and approve technical components of proposals, ensuring efficient integration of configured solutions before submission to the sales team</li></ul>

Job specification

<ul><li>Bachelors degree in engineering, Computer Science, Pharmacy, Biomedical or a related field.</li><li>
7&ndash;10 years of proven work experience in the digital healthcare domain.</li><li>
Excellent communication, interpersonal, and presentation skills.</li><li>
Strong negotiation skills with proven ability to influence stakeholders.</li><li>
Proficiency in Business English (written and spoken).</li><li>
Experience in the digital healthcare industry is highly desirable.</li></ul>

Skills and abilities

<ul><li>Hands-on experience with healthcare IT solutions such as Electronic Health Records (EHRs), Picture Archiving and Communication Systems (PACS), Laboratory Information Systems (LIS), and Health Information Exchange (HIE).</li><li>
Ability to design, evaluate, and present complex technical solutions tailored to client needs.</li><li>
Strong background in digital transformation projects within healthcare.</li><li>
Strategic thinker with a customer-centric approach.</li>
<li>Strong leadership and team collaboration skills.</li></ul></div></div>

Digital Healthcare Pre-sales Sr. Supervisor

<div>About the job Sr. Supervisor, Mobile Packet Core Engineering
<div>Purpose of the job

Putting architecture and implementing complex End to End Solutions for Packet Core system

Duties and responsibilities

<ul><li>Follow on hardware and software status of Packet Core systems (SGSNs, GGSNs, MMEs, AMF, SMF, s-GW, p-GW, CGs, DNSs, Optimization, Caching, Transparent Caching, AAA &amp; PaCo DN) that provide Data service for all Orange subscribers and estimating their influence on other teams systems.</li></ul>
<ul><li>Perform virtualized Packet Core cross systems insurance of alignment with most recent validations in Orange.</li></ul>
<ul><li>Handle Master Plan for Packet Core systems latest hardware and software releases.</li></ul>
<ul><li>Benchmark with Orange subsidiaries for best practices used in Packet Core domain. Evaluates impact of redesign on other teams plans.</li></ul>
<ul><li>Analyze Commercial forecast versus Packet Core plans, and give recommendations for projects and upgrades.</li></ul>
<ul><li>Recommend solutions to unprecedented problems that may occur in own area of expertise. Evaluate impact on other teams. Test new features &amp; setups in Packet Core LAB to reach optimum solution.</li></ul>
<ul><li>Responsible for studying new architecture recommendations in Orange group and provide evaluation reports of usefulness in local environment.</li></ul>
<ul><li>Perform studies regularly and evaluate failure scenarios for major Packet Core services. Investigate and provide alternative solution for weak points.</li></ul>
<ul><li>Create and maintain documentation for solutions implemented in Packet Core.</li></ul>
<ul><li>Collaborate with customers and vendors/suppliers during new solutions in design phase for optimum delivery.</li></ul>
<ul><li>Manage supplier-relations from RFQ (Request for Quotation) including design, evaluation of supplier selection, awarding till equipment delivery and implementation.</li></ul>
<ul><li>Act as Project Manager for major projects. Handling Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk, Procurement &amp; Stakeholders.</li></ul>
<ul><li>Handle communication with Procurement &amp; Budgeting teams and Warehouse teams, to ensure smooth Packet Core workflow.</li></ul>
<ul><li>Provide Packet Core Management with weekly progress report on the ongoing activities.</li></ul>
<ul><li>Follow up on Packet Core Budget commitments, spending, Final Acceptances, Purchase Forms &amp; Purchase Orders.</li></ul>

Job specification

Education

University degree &ndash; Faculty of Engineering-Communications or equivalent

Experience

<ul><li>Minimum of 4 years of experience, 2 of which in a relevant role.</li></ul>

Knowledge in various Packet Core systems

Skills and abilities

<ul><li>Very good English both written &amp; spoken.</li></ul>
<ul><li>Very good Computer skills</li></ul>
<ul><li>Excellent communication and negotiation skills required to interface with different departments. Ability to persuade teams with suggested solutions.</li></ul>
<ul><li>Ability to mentor Junior team members</li></ul>
<ul><li>Ability to work under pressure
</li></ul><ul><li>Excellent team player</li></ul>
<ul><li>Full up-to-date knowledge of telecom regulations and standards</li></ul></div></div>

Sr. Supervisor, Mobile Packet Core Engineering

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