customer service representative Jobs in Lahore

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receptionist

M&N Business

Job Title: Receptionist Company: PNY Trainings Location: Allama Iqbal Town Salary: PKR 20,000 &ndash; 25,000 per month Job Type: Full-Time (9am to 6pm) Gender: (Female Only)PNY Trainings is looking for a professional, presentable, and customer-focused Receptionist to manage front-desk operations and provide support to students, visitors, instructors, and management.Key Responsibilities:<ul><li>Welcome students, visitors, parents, and guests professionally.</li><li>Manage front-desk operations and maintain a positive first impression of the organization.</li><li>Attend incoming calls, respond to WhatsApp messages, and forward queries to relevant departments.</li><li>Provide basic information regarding courses, admissions, fee structure, class timings, and branch details.</li><li>Maintain student inquiry records, visitor logs, call records, and daily front-desk reports.</li><li>Coordinate with Admissions, Academic, Accounts, and HR departments for student and visitor-related matters.</li><li>Follow up with students regarding admissions, fee submissions, and class schedules.</li><li>Receive documents, parcels, and courier deliveries and maintain proper records.</li><li>Handle student complaints or concerns professionally and escalate them when required.</li><li>Maintain cleanliness, discipline, and proper arrangement of the reception area.</li><li>Assist with printing, scanning, filing, attendance coordination, and other administrative tasks.</li><li>Maintain confidentiality of student, staff, and company information.</li><li>Perform any other front-desk or administrative task assigned by management.</li></ul>Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Fresh candidates or candidates with 1 year of experience as a Receptionist, Front Desk Officer, Customer Service Representative, or Admin Assistant may apply.</li><li>Excellent communication and interpersonal skills.</li><li>Presentable personality with a professional attitude.</li><li>Basic knowledge of MS Office, especially Word and Excel.</li><li>Ability to handle calls, WhatsApp communication, and student inquiries efficiently.</li><li>Strong organizational, multitasking, and problem-solving skills.</li><li>Female candidates are preferred.</li></ul>Pay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Receptionist (Female)

Soothmedia Technologies (Pvt.) Ltd.

About the RoleSoothmedia Technologies Pvt. Ltd. is looking for a professional, confident, and customer-oriented Female Front Desk Officer to join our growing team. The ideal candidate will be the first point of contact for clients and visitors while also handling customer and sales inquiries. If you have excellent communication skills and enjoy interacting with customers, we'd love to hear from you.Key Responsibilities<ul><li>Welcome visitors, clients, and guests in a professional and friendly manner.</li><li>Manage incoming and outgoing phone calls and direct them to the relevant department.</li><li>Respond to customer inquiries received via phone, email, WhatsApp, social media, and walk-in visits.</li><li>Attend sales inquiries, provide product and service information, and convert inquiries into potential business opportunities.</li><li>Forward qualified leads to the Sales Team and coordinate timely follow-ups.</li><li>Schedule appointments, meetings, and interviews.</li><li>Maintain visitor records and reception logs.</li><li>Prepare quotations and basic business correspondence when required.</li><li>Receive and distribute courier, parcels, and official documents.</li><li>Maintain a clean, organized, and professional reception area.</li><li>Manage office stationery and reception supplies.</li><li>Assist the HR and Administration department with daily office tasks.</li><li>Maintain confidentiality of company records and information.</li></ul>Requirements<ul><li>Bachelor's degree (preferred).</li><li>Fresh graduates are encouraged to apply.</li><li>Minimum 1 year of experience in Reception, Front Desk, Customer Service, Telemarketing, or Sales Support will be preferred.</li><li>Excellent communication skills in English and Urdu.</li><li>Strong customer service and interpersonal skills.</li><li>Good knowledge of Microsoft Office (Word, Excel, Outlook).</li><li>Professional appearance and positive attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Skills<ul><li>Customer Service</li><li>Front Desk Management</li><li>Sales Inquiry Handling</li><li>Lead Generation</li><li>Telephone &amp; Email Etiquette</li><li>Communication &amp; Negotiation</li><li>Time Management</li><li>Microsoft Office</li><li>Problem Solving</li><li>Administrative Support</li></ul>What We Offer<ul><li>Competitive salary</li><li>Attractive commission on successful sales and converted leads</li><li>Performance-based incentives</li><li>Professional and friendly work environment</li><li>Career growth opportunities</li><li>Training and development programs</li><li>Annual leave as per company policy</li></ul>Pay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you able to reliably commute to Thokar Niaz Baig, Lahore?</li></ul>Work Location: In person

Front Desk Officer (Female)

INTERNATIONAL PHARMA LABS

<ul><li>Prepare and serve tea, coffee, water, and refreshments to staff and visitors.</li><li>Ensure pantry items and office supplies are available and inform the supervisor when replenishment is required.</li><li>Assist in photocopying, scanning, filing, and distributing documents.</li><li>Deliver and collect documents, parcels, and courier items within and outside the office.</li><li>Arrange meeting rooms before meetings and clean them afterward.</li><li>Dispose of waste properly and maintain hygiene standards.</li><li>Assist in opening and closing the office as instructed.</li><li>Support HR and Administration with routine office tasks.</li><li>Report any maintenance or repair issues to the concerned department.</li><li>Perform any other duties assigned by management.</li><li>Location: Raiwind Road near The University of Lahore</li></ul>*Work Location: In person

Office boy

Ibraya Group

Female Umrah Customer Relations ExecutiveLocation: Lahore, Pakistan Job Type: Full-Time Industry: Travel &amp; TourismJob SummaryWe are looking for a professional and customer-focused Female Umrah Customer Relations Executive to join our growing travel agency in Lahore. The ideal candidate should have experience dealing with Umrah customers, excellent communication skills, and the ability to guide clients through the complete Umrah booking process with professionalism and care.Key Responsibilities<ul><li>Handle customer inquiries regarding Umrah packages via phone, WhatsApp, and in person.</li><li>Guide customers through the Umrah booking and documentation process.</li><li>Provide accurate information about packages, visas, flights, hotels, and travel requirements.</li><li>Follow up with prospective customers and convert inquiries into bookings.</li><li>Maintain customer records and update the CRM system.</li><li>Coordinate with the operations team to ensure smooth travel arrangements.</li><li>Deliver excellent customer service before, during, and after the customer's journey.</li></ul>Requirements<ul><li>Female candidates only.</li><li>Minimum 1&ndash;2 years of experience in Umrah or travel agency customer dealing.</li><li>Excellent communication and interpersonal skills.</li><li>Strong knowledge of Umrah packages and visa procedures.</li><li>Proficiency in Microsoft Office and WhatsApp Business.</li><li>Ability to work in a fast-paced environment and manage multiple customer inquiries.</li><li>Fluent in Urdu; English communication skills will be an advantage.</li></ul>Preferred Skills<ul><li>Sales and customer relationship management.</li><li>Strong negotiation and follow-up skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to work independently and as part of a team.</li></ul>What We Offer<ul><li>Competitive salary (based on experience).</li><li>Performance-based incentives.</li><li>Professional and supportive work environment.</li><li>Career growth opportunities in the travel and tourism industry.</li></ul>Work Location: LahoreHow to Apply: Interested candidates are encouraged to apply through Indeed or send their updated CV with the subject &quot;Female Umrah Customer Relations Executive&quot;.Work Location: In person

Female Umrah Customer Relations Executive

Premio Travel and Tours

Job Summary: We are looking for a friendly and organized Front Office Assistant to join our team.Responsibilities:<ul><li>Welcome and assist visitors.</li><li>Answer phone calls and respond to emails.</li><li>Manage appointments and maintain records.</li><li>Perform basic administrative and office tasks.</li><li>Support the team with daily office operations.</li></ul>Requirements:<ul><li>Good communication and interpersonal skills.</li><li>Basic computer knowledge (MS Office/Google Workspace).</li><li>Organized, reliable, and professional.</li><li>Previous office experience is a plus but not required.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Front Office Assistant

Half Price Packaging PVT Ltd

We are looking for energetic and confident Call Center Agents to join our UK-based campaign. Whether you're an experienced professional or a fresh candidate eager to start your career, we encourage you to apply.Responsibilities<ul><li>Make and receive calls for our UK campaign.</li><li>Communicate professionally with customers.</li><li>Achieve daily and monthly performance targets.</li><li>Maintain accurate customer records and follow company procedures.</li></ul>Requirements<ul><li>Excellent communication skills in English.</li><li>UK call center experience is preferred but fresh candidates are also welcome to apply.</li><li>Strong interpersonal and customer service skills.</li><li>Self-motivated, punctual, and target-driven.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Attractive performance-based incentives</li><li>Paid training for fresh candidates</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul>Location Johar Town, Lahorewhatsapp ( 03401323-282) send cv with Mantion Joher town branch or gulberg BranchApply Now and become part of our growing team!Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agents (Joher town)

Avari Boutique Gujranwala

We are looking for a professional, well-groomed, and customer-focused Guest Service Agent to join our hospitality team. The ideal candidate will be responsible for delivering exceptional guest service, managing front office operations, handling guest check-in/check-out procedures, and ensuring a memorable guest experience while following hotel policies and SOPs.Key Responsibilities<ul><li>Welcome guests warmly, perform check-in/check-out procedures, assign rooms, and issue room keys.</li><li>Handle hotel reservations, modifications, and cancellations via telephone and other communication channels.</li><li>Process guest payments, maintain accurate billing records, and settle guest accounts through the Property Management System (PMS).</li><li>Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution and complete guest satisfaction.</li><li>Coordinate with Housekeeping, Bell Desk, Reservations, and other departments to meet guest requirements.</li><li>Provide information about hotel facilities, local attractions, transportation, restaurants, and entertainment options.</li><li>Arrange delivery of guest mail, packages, faxes, and in-room dining requests.</li><li>Maintain cash float, post guest charges accurately, and perform daily cashiering duties.</li><li>Prepare housekeeping discrepancy reports and fruit basket/replenishment reports on each shift.</li><li>Ensure all registration cards, vouchers, and guest documentation are properly filed.</li><li>Follow departmental SOPs and assist with switchboard and reservation calls whenever required.</li><li>Promote hotel services, room upgrades, and packages using effective upselling techniques.</li><li>Stay updated on daily occupancy, room availability, BAR rates, promotions, events, and hotel packages.</li><li>Resolve finance-related discrepancies promptly in coordination with relevant departments.</li><li>Collect guest feedback and report concerns to the Duty Manager or Front Office Manager.</li><li>Assist with translation of guest information, menus, and hotel materials when required.</li><li>Perform additional duties assigned by the Duty Manager or Front Office Management.</li></ul>Qualifications<ul><li>Bachelor's degree or Graduation preferred.</li><li>Diploma in Hospitality or Hotel Management will be an advantage.</li></ul>Experience<ul><li>Minimum 1 year of experience in a similar Front Office role.</li><li>3 years of hospitality industry experience will be preferred.</li></ul>Required Skills<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Basic knowledge of Hotel Property Management Systems (PMS).</li><li>Cash handling and record-keeping skills.</li><li>Professional appearance and positive attitude.</li><li>Team player with strong organizational skills.</li></ul>Language Requirements<ul><li>Excellent spoken and written English is mandatory.</li><li>Additional languages will be considered an advantage.</li></ul>Work Location: In person

Guest Service Agent-Avari Xpress Gulberg

Explore 9+ Receptionist in Lahore this August. Find roles across top companies and apply now to boost your career.