account manager

administration manager Jobs in Cairo Egypt

administration manager

client relations executive Jobs in Cairo Egypt

client relations executive

client relations specialist Jobs in Cairo Egypt

client relations specialist

community manager

relationship manager

Fawry MSME Finance

<div>
 <li>
 
 Acquire new B2B SME clients through proactive prospecting, referrals, and market networking.
 
 
 </li>
 <li>
 
 Conduct market mapping and lead generation to identify potential SME clients and business opportunities.
 
 
 </li>
 <li>
 
 Build and maintain strong B2B relationships to drive sustainable portfolio growth.
 
 
 </li>
 <li>
 
 Assess clients&rsquo; financial and business needs to propose suitable financial solutions.
 
 
 </li>
 <li>
 
 Prepare and submit accurate and complete loan applications in coordination with internal teams.
 
 
 </li>
 <li>
 
 Collaborate with Credit, Risk, and Operations teams to ensure smooth and timely onboarding of new clients.
 
 
 </li>
 <li>
 
 Monitor clients&rsquo; financial performance to ensure portfolio quality and minimize risk.
 
 
 </li>
 <li>
 
 Achieve acquisition and portfolio growth targets in line with business objectives.
 
 
 
 
 
 </li>
 Requirements
 
 
 
 &middot; Bachelor&rsquo;s degree in finance, Business Administration, or a related field.
 
 
 
 &middot; Previous experience from 1-3 years in financial services or banking is a must.
 
 
 
 &middot; Customer Relationship Management and Client Servicing skills.
 
 
 
 &middot; Experience in acquiring and managing FMCG clients.
 
 
 
 &middot; Market Research and Business Development skills..
 
 
 
 &middot; Excellent Communication and Negotiation skills
 
 
 
 
 
</div>

SME Relationship Manager

Banque du Caire

<div>
 
 
 Job Summary:
 
 
 
 Responsible for running Syndicated Loans and structured finance loans by setting and implementing plans and conducting the work of credit studies for loans requests submitted by the clients, expanding the client network to increase the portfolio and increase credit opportunities and consequently increasing the bank&rsquo;s profitability in accordance with the strategies and policies set.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Implementing marketing strategies to target business opportunities.
 </li>
 <li>
 Conducting transactions screening and due diligence process.
 </li>
 <li>
 Preparing credit assessment process.
 </li>
 <li>
 Preparing Credit Proposals to be presented to the concerned internal approving stakeholder.
 </li>
 <li>
 Coordinating with other internal departments (Risk, Legal, Admin, and operations&hellip;etc) to ensure the success and smoothness of the execution of any transaction in a timely manner.
 </li>
 <li>
 Participating in the appointing process of the Legal and other Counsels for providing necessary services to the transactions, cooperate and following up with them.
 </li>
 <li>
 Following up on the business relationship post the signing of the Loan Agreement and utilization.
 </li>
 <li>
 Participating in interim reviews regarding contracts, financials, and special transactions.
 </li>
 <li>
 Participating in the preparation of the annual business development plan.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in accounting, Business Administration or related field
 </li>
 <li>
 ARM: 1 to 3 years of experience.
 </li>
 <li>
 RM: 3-5 years of Banking experience.
 </li>
 <li>
 Credit Certified is a must.
 </li>
 </ul>
 
 
</div>

Syndicated Loans – Relationship Manager / Assistant Relationship Manager

Abu Dhabi Islamic Bank - Egypt

<div>
 
 To manage a portfolio with coverage of SME/ BB customers in Cairo and other governorates in Egypt (excluding Alex and Delta), marketing &amp; soliciting new relationships in-order to achieve predetermined objectives.
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 Functional
 
 
 <ol>
 <li>
 Screens proposed customers against Target Market Plan and Risk Acceptance Criteria, to initially identify ADIB EGYPT credit risk appetite for obligors and setting the facility structure, subject to Business and Risk Management approvals and the Wholesale Bank Policy.
 </li>
 <li>
 Furnishes / updates the Business Analyst with client information, financial statements, and relevant data, for the different types of CA reviews (Annual, Initial, Interim etc.).
 </li>
 <li>
 Reviews/Approves extensions of credit (for Credit Officers) and ensure that the data within these extensions of credit are accurate and that they are designed with the appropriate requested facility package and all credit risks are properly addressed.
 </li>
 <li>
 Ensures that the extensions of credit are consistent with the relationship profile and endorsing the risk/reward balance.
 </li>
 <li>
 Ensures appropriate obligatory / facility risk ratings in line with the risk ratings Policy of the bank.
 </li>
 <li>
 Conducts regular accounts follow up assisted by periodical reports to avoid the manifestation of past dues, excess and the breach of terms and conditions of the approved facilities.
 </li>
 <li>
 Monitors changes in the risk position of the clients using renewal and monitoring tools, and are promptly communicated to Business and Risk managers.
 </li>
 <li>
 Maintains regular contacts with customers to sort any internal/ departmental issues with immediate action, supporting CSU Service Unit to serve customers in the best way, as per approved SLA.
 </li>
 <li>
 Conducts periodic client calls / site visits and document client calls with the frequency indicated in the Credit Analysis section.
 </li>
 <li>
 Maintains customer loyalty and promote brand identity by providing excellent customer service via regular updates and reviews on bank&rsquo;s range of financial products as well as customers&rsquo; financial needs.
 </li>
 <li>
 Provides quality service to clients and closely follow up and ensure the processing of all requests (new facilities, increase of existing facilities, amendments, waivers, operations requests etc.) up to their satisfaction duly within SLAs without deviation.
 </li>
 <li>
 Prepares target list of potential relationships.
 </li>
 <li>
 Conducts marketing calls to screen the market And approaching potential relationships.
 </li>
 <li>
 Identifies expansion opportunities with existing clientele base to achieve portfolio growth.
 </li>
 <li>
 Monitor practices of competition and report findings to Unit &amp; Department Heads.
 </li>
 <li>
 Provides product specialists with qualified referrals for cross-sell. Responsible for overall parent relationship management and providing a wide range of treasury, cash management, trade and corporate finance products and solutions.
 </li>
 <li>
 Closely monitors Past Dues Report, and take any required action, after consulting with Unit Head and/or Wholesale Bank Head.
 </li>
 <li>
 Ensures that extensions of credit follow regulatory limits and the Central Bank of Egypt regulations and guidelines.
 </li>
 <li>
 Initiates &ldquo;credit checking&rdquo; and &ldquo;Central de Risqu&eacute; &ndash; CBE&rdquo; requests, and ensure their completeness by the time of the credit approval.
 </li>
 <li>
 Provides recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner.
 </li>
 <li>
 And any other assigned tasks.
 </li>
 </ol>
 
 
 QUALIFICATIONS
 
 
 
 
 Academic and professional qualifications
 
 
 <ul>
 <li>
 University/College Degree
 </li>
 <li>
 Credit Risk course
 </li>
 <li>
 MA /MBA is an advantage
 </li>
 </ul>
 
 
 Experience and other requirements
 
 
 <ul>
 <li>
 Basic Qualifications:
 </li>
 <li>
 Islamic Banking Knowledge
 </li>
 <li>
 Ability to build and sustain good personal contacts with client executives at varying levels of seniority, balancing client needs and ADIB EGYPT objectives /priorities.
 </li>
 <li>
 Creativity - an enquiring mind willing to develop a detailed understanding of client issues/needs and develop ideas/solutions in response Strong work ethic; high energy levels; results oriented - a self-starter prepared to take the initiative to start topics and/or follow issues through, whilst exercising judgment as to when to seek assistance.
 </li>
 <li>
 Networking - Maintaining close contact with coverage, product and risk specialists within NBD.
 </li>
 <li>
 Natural Team Player - Having an adaptable/flexible approach; willing to work in a co-operative manner to fulfil client and internal requirements.
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 
 RM: Min 5 years of Experience + CC Certified.
 
 
 SRM: Min 7 years of Experience + CC Certified.
 
</div>

SMEs / Business Banking- Relationship Manager/Senior Relationship Manager

<div>
 
 To manage a large portfolio with coverage in BB hubs , enhancing exiting BB Customers relationships in-order to achieve predetermined objectives.To manage a large portfolio with coverage in BB hubs , enhancing exiting BB Customers relationships in-order to achieve predetermined objectives.
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 Functional
 
 
 <ol>
 <li>
 Screens Proposed Customers against Target Market Plan and Risk Acceptance Criteria, to initially identify ADIB EGYPT credit risk appetite for obligors and setting the facility structure, subject to Business and Risk Management approvals and the Wholesale Bank Policy.
 </li>
 <li>
 Furnishes / updates the Business Analyst with client information, financial statements, and relevant data, for the different types of CA reviews (Annual, Initial, Interim etc.).
 </li>
 <li>
 Reviews /Approves extensions of credit (for credit officers) and ensure that the data within these extensions of credit are accurate and that they are designed with the appropriate requested facility package and all credit risks are properly addressed.
 </li>
 <li>
 Ensures that the extensions of credit are consistent with the relationship profile and endorsing the risk /reward balance.
 </li>
 <li>
 Ensures appropriate obligor / facility risk ratings in line with the risk ratings Policy of the bank.
 </li>
 <li>
 Conducts regular accounts follow up assisted by periodical reports to avoid the manifestation of past dues, excess and the breach of terms and conditions of the approved facilities.
 </li>
 <li>
 Monitors changes in the risk position of the clients using renewal and monitoring tools, and are promptly communicated to business and risk managers.
 </li>
 <li>
 Maintains regular contacts with customers to sort any internal/ departmental issues with immediate action, supporting CSU Service Unit to serve customers in the best way, as per approved SLA.
 </li>
 <li>
 Conducts periodic client calls /site visits and document client calls with the frequency indicated in the credit analysis section.
 </li>
 <li>
 Maintains customer loyalty and promote brand identify by providing excellent customer service via regular updates and reviews on bank&rsquo;s range of financial products as well as customers&rsquo; financial needs.
 </li>
 <li>
 Provides quality service to clients and closely follow up and ensure the processing of all requests (new facilities, increase of existing facilities, amendments, waivers, operations requests etc.) up to their satisfaction duly within SLAs without deviation.
 </li>
 <li>
 Conducts marketing calls to screen the market and approach potential relationships.
 </li>
 <li>
 Identifies expansion opportunities with existing clientele base to achieve portfolio growth.
 </li>
 <li>
 Monitors practices of competition and report findings to RM/SRM.
 </li>
 <li>
 Provides product specialists with qualified referrals for cross-sell. Responsible for overall parent relationship management and providing a wide range of treasury, cash management, trade and corporate finance products and solutions.
 </li>
 <li>
 Monitors Past Dues Report and take any required action, after consulting with Unit Head and/or Wholesale Bank Head.
 </li>
 <li>
 Ensures that extensions of credit follow regulatory limits and the Central Bank of Egypt regulations and guidelines.
 </li>
 <li>
 Initiates &ldquo;credit checking&rdquo; and &ldquo;Central de Risqu&eacute; &ndash; CBE&rdquo; requests, and ensure their completeness by the time of the credit approval.
 </li>
 <li>
 Provides recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner.
 </li>
 <li>
 And any other assigned tasks.
 </li>
 </ol>
 
 QUALIFICATIONS:
 
 
 
 
 Academic and professional qualifications
 
 
 
 <ul>
 <li>
 University/College Degree .
 </li>
 <li>
 MA or MBA is an advantage
 </li>
 </ul>
 
 
 
 Experience and other requirements
 
 
 
 <ul>
 <li>
 
 Basic Qualifications:
 
 </li>
 <li>
 Corporate Banking Knowledge
 </li>
 <li>
 Sound understanding of corporate, treasury, cash management and trade, corporate lending products and other products offered.
 </li>
 <li>
 Strong sales&amp; marketing skills, with the ability to interpret complex financial information.
 </li>
 <li>
 Proven track record of meeting/exceeding revenue targets
 </li>
 <li>
 Excellent interpersonal skills, including listening skills/temperament.
 </li>
 <li>
 Excellent communication (written and verbal) and negotiation skills.
 </li>
 <li>
 Ability to build and sustain good personal contacts with client executives at varying levels of seniority, balancing client needs and ADIB EGYPT objectives/priorities.
 </li>
 <li>
 Creativity - an enquiring mind willing to develop a detailed understanding of client issues/needs and develop ideas/solutions in response Strong work ethic; high energy levels; results oriented - a self-starter prepared to take the initiative to start topics and/or follow issues through, whilst exercising judgment as to when to seek assistance.
 </li>
 <li>
 Networking - Maintaining close contact with coverage, product and risk specialists within ADIB.
 </li>
 <li>
 Natural Team Player - Having an adaptable/flexible approach; willing to work in a co-operative manner to fulfil client and internal requirements.
 </li>
 <li>
 Coordinate with other BB staff for Cross selling BB asset and other banking product.
 </li>
 <li>
 Ensure high level of service
 </li>
 </ul>
 
 
 Minimum Experience
 
 :
 
 <ul>
 <li>
 BB Acquisition Senior RM: 8-10 years of banking experience at least 3 of them in SME/ BB / Trade /Corporate service
 </li>
 <li>
 BB Acquisition RM: 5-7 years of banking experience in sme / BB / Trade /corporate service .
 </li>
 </ul>
 
 
</div>

Business Banking Acquisition Relationship Manager - Liabilities (Obour/Arabella/October)

elmenus

<div>
 
 Job Description
 
 
 
 
 Company Description
 
 
 
 Elmenus is a leading food discovery and ordering platform dedicated to helping people find and enjoy meals they will love. With a vision to uncover the best dishes in each city, Elmenus provides a personalised experience, connecting diners with restaurants offering meals that match their tastes. The platform empowers food lovers to explore a wide variety of cuisines and supports restaurants in reaching their most passionate customers. Elmenus is reshaping how people discover and experience food.
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 This is a full-time, on-site role for an On-boarding VM based in Cairo who will be responsible for managing relationships with restaurant partners, ensuring client satisfaction, and driving revenue growth.
 </li>
 <li>
 Manage the full on-boarding cycle from contracting to activation.
 </li>
 <li>
 Daily tasks include on-boarding new partners, analysing performance data, creating growth strategies for accounts, addressing client concerns, and collaborating internally to provide the highest level of service.
 </li>
 <li>
 This role requires strong organisational and interpersonal skills to maintain positive partnerships and achieve business objectives.
 </li>
 <li>
 Collect and verify legal and financial documents.
 </li>
 <li>
 Prepare performance reports and track key on-boarding metrics.
 
 
 </li>
 </ul>
 Job requirements
 
 
 <ul>
 <li>
 1-2 years experience in account manager or vendor manager in any related field.
 </li>
 <li>
 Strong client relationship management, communication, and interpersonal skills.
 </li>
 <li>
 Experience in account growth strategies, performance analysis, and reporting.
 </li>
 <li>
 Organisational and problem-solving skills to handle multiple accounts effectively.
 </li>
 <li>
 Proficiency in CRM tools, data analysis, and Microsoft Office applications.
 </li>
 <li>
 Knowledge of the food and restaurant industry is a plus.
 </li>
 <li>
 Proven ability to work independently and within a team.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 </ul>
</div>

On-boarding Vendor Management

Emirates NBD

<div>
 
 Job Responsibilities:
 
 <ul>
 <li>
 Contribute to the total Treasury Sales Team annual target.
 </li>
 <li>
 Work closely with the Traders, Relationship Manager, Market Risk, Structuring, GCD &amp; other business units to ensure the transaction is approved and within limits prior to trading with the client.
 </li>
 <li>
 Provide training to Relationship Managers and Branches as required at various times throughout the year.
 </li>
 <li>
 Conduct regular market updates for internal &amp; external customers by email or telephone.
 </li>
 <li>
 Execute &lsquo;live&rsquo; trades ensuring that they have the appropriate approvals, limits and documentation in place.
 </li>
 <li>
 ACI dealing certificate is preferable.
 </li>
 <li>
 Required years of experience from 3 to 5 in Treasury Sales in Banking Sector.
 </li>
 </ul>
 
 
</div>

Manager - Treasury Sales

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

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