front office supervisor

hr administrator

hr manager

area manager

front desk agent

reservations supervisor

Hilton

<div>Reservations Supervisor
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 
 
 
What will I be doing? 
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist in the day-to-day operations of the Reservations Department</li>
<li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li>
<li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li>
<li>Assist in the recruiting, managing, training and developing of the Reservation team</li>
</ul>What are we looking for? 
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
In addition to strong English skills, proficiency in Russian or German language is preferred.</li><li>
Good organisational and administration skills</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Confident telephone manner</li><li>
High level of IT skills</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the Reservations/Sales function within the hotel/leisure sector</li><li>
Relevant degree or other qualification in a business discipline</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Supervisor

six senses

<div>Duties and Responsibilities
<div>
As Reservations Supervisor, I will assume full responsibility for the efficient operation in the following:
 
<ul><li>Supervise and direct Reservations hosts in their day-to-day responsibilities.
</li><li>Ensure Reservations hosts&rsquo; checklist is completed daily and other assigned tasks.
</li><li>Assign Reservations hosts to respond promptly to incoming correspondence.
</li><li>Assist and handles all trainings regarding Reservations.
</li><li>Keep control on travel agent allotment.
</li><li>Supervise and assist in all allocation of rooms.
</li><li>Ensure Reservations hosts are familiar with all guest rooms, spa, dinning and selling techniques, resort facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requests.
</li><li>Ensure Reservations hosts run daily reports for Reservation department, operational departments, Sales &amp; Marketing.
</li><li>Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
</li><li>Assist in determine room rates based on the selling tactics of the resort.
</li><li>Assist the Director of Revenue &amp; Reservations to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div>

Qualifications 
To execute the position of Reservations Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 2 years&rsquo; experience in a similar luxury hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred. 
Technical skills include advanced MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
I have an excellent command of written and spoken English.

The above is intended to provide an overview of the role and responsibilities for a Reservations Supervisor at Six Senses, The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Onetouch Facility Management

<ul><li>Supervise the daily operations of the Reservations department, ensuring all inquiries (phone, email, online) are handled promptly, professionally, and accurately.</li><li>Manage group bookings, corporate contracts, and FIT reservations, optimizing room allocation and rates.</li><li>Monitor and manage room inventory across all distribution channels (Hotel website, OTAs, GDS) to ensure parity and maximize yield.</li><li>Train, mentor, and motivate the reservations team, fostering a culture of exceptional service and continuous improvement.</li><li>Handle complex guest requests, complaints, and reservation issues, providing effective solutions to ensure guest satisfaction.</li><li>Prepare daily, weekly, and monthly reservation reports and forecasts for management.</li><li>Work closely with the Revenue Manager and Sales Department to implement pricing strategies and promotional offers.</li><li>Analyze booking trends and market demand to provide insights for rate planning.</li><li>Ensure all reservation data is accurately input into the Property Management System (WinCloud).</li><li>Ensure all team members are aware of and comply with hotel policies, Dubai's cultural sensitivities, and legal requirements.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Reservation Supervisor

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<ul><li>
Ensure effective operation of the Reservations department in meeting the business goals of the hotel.</li><li>
Ensure that all Standard Operating Procedures are being adhered to, by training all team member and monitoring their performance. Continue to capture best current practice in new LSOPs.</li><li>
Training of Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and employees.</li><li>
Assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.</li><li>
Responsible to drive maximum revenues of preferred Anantara rate/package products by applying relevant selling strategy.</li><li>
Understand how Sales offices, Group Sales Department and Front office relate to the Reservation Department.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out and communicated to other relevant departments, all realistic expectations are met, and reservations are honoured.</li><li>
Build and upkeep close working relationship with Groups Sales Department. Ensure booking status reflects the correct Groups status. Regular follow up on pending/tentative/definite Groups.</li><li>
Take personal responsibility for driving Upselling within the property by setting monthly targets per reservation team member in order to achieve target.</li><li>
To continuously review technical problems, work &amp; operational procedures to maintain guest and employee satisfaction.</li><li>
Ensure Booking Status is constantly up to date; no back log of reservations, reservations without guest names, unattended tentative/guaranteed group blocks.</li><li>
Responsible for the administration of the Assistant Reservation Manager, Reservation Supervisor, Reservation Agents.</li><li>
Ensure all team members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel.</li><li>
Submit requested reports and information to regional/corporate office in a timely manner.</li><li>
Provide all team members with appropriate coaching and counseling, support and guidance.</li><li>
Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Liaise with the Accounting Department for accounting an up to date information related Reservation procedures, reports and operational problems and payments of commission.</li></ul>
#LI-MH1 
Qualifications 
<ul><li>
Minimum 3&ndash;5 years of experience in hotel reservations, with at least 1&ndash;2 years in a supervisory</li><li>
Hotel reservations operations / Luxury background</li><li>
Relevant hospitality certifications or reservations/revenue-related training are an added advantage</li><li>
Proficiency in Opera / Opera Cloud - Strong knowledge of PMS, CRS, channel distribution, and rate structures</li></ul></div>

Assistant Reservations Manager

Arrowwood Resort and Conference Center

Job Profile &ndash; Reservations Manager (Group &amp; Transient)Location: REMOTE - Arrowwood Resort &amp; Conference Center &ndash; Alexandria, MN Department: Reservations / Revenue Management Reports To: General Manager (dotted line to Sales &amp; Revenue) Employment Type: Full-Time, REMOTEPosition OverviewThe Reservations Manager (Group &amp; Transient) is responsible for managing all room reservation activities for transient, group, and contracted business to maximize occupancy, ADR, and total rooms revenue. This role oversees the reservations team, ensures accurate group block management, controls inventory across all distribution channels, and acts as the operational bridge between Sales, Front Office, and Revenue Management.This position is highly KPI-driven with direct accountability for conversion, pace, accuracy, and revenue optimization.Core ResponsibilitiesGroup Reservations Management<ul><li>Manage all group room blocks including conferences, weddings, social events, and tour groups.</li><li>Build, load, and maintain group blocks, cut-off dates, rooming lists, and pickup tracking.</li><li>Monitor group pickup vs. contracted blocks and proactively adjust inventory.</li><li>Provide accurate pickup, wash, and forecast reports to Sales and Revenue weekly.</li><li>Coordinate with Conference Services, Sales, and Front Office to ensure seamless execution.</li></ul>Transient Reservations Management<ul><li>Oversee all individual and transient reservations via phone, website, OTAs, and packages.</li><li>Optimize rate offerings based on demand patterns and revenue strategy.</li><li>Ensure correct rate loading, restrictions, packages, and policies in the PMS.</li><li>Maintain rate parity across all booking channels.</li></ul>Revenue &amp; Yield Optimization<ul><li>Work closely with Revenue Management to support ADR, RevPAR, and occupancy goals.</li><li>Upsell rooms, packages, upgrades, add-ons, and extended stays.</li><li>Identify shoulder-night opportunities and soft-date demand drivers.</li><li>Recommend overbooking strategies and inventory controls during peak periods.</li></ul>Reservations Team Leadership<ul><li>Hire, train, schedule, and manage Reservations Agents.</li><li>Develop scripts and standards for selling, upselling, and guest engagement.</li><li>Monitor calls, emails, and booking accuracy.</li><li>Conduct weekly training, call reviews, and performance coaching.</li></ul>Systems, Reporting &amp; Accuracy<ul><li>Maintain clean reservations data in PMS and CRM systems.</li><li>Monitor and correct reservation errors before arrival.</li><li>Produce daily pace, weekly pickup, monthly forecast, and variance reports.</li><li>Ensure compliance with cancellation, deposit, and payment policies.</li></ul>Cross-Department Coordination<ul><li>Coordinate daily with Front Office, Night Audit, Housekeeping, and Sales.</li><li>Support pre-arrival planning and VIP group arrivals.</li><li>Communicate sell-out dates, restrictions, and special notes clearly to Operations.</li></ul>Key Performance Indicators (KPIs)Revenue &amp; Performance<ul><li>Occupancy: Meet or exceed annual budget</li><li>ADR Growth: Achieve year-over-year ADR improvement per budget.</li><li>RevPAR: Meet or exceed budgeted RevPAR targets.</li><li>Group Pickup Performance: &ge; 90&ndash;95% pickup against contracted blocks.</li><li>Call Conversion Rate: &ge; 35&ndash;40% for inbound reservations calls.</li></ul>Accuracy &amp; Controls<ul><li>Reservation Accuracy Rate: &ge; 99% (no rate/room/date errors).</li><li>Group Block Accuracy: 100% accurate block setup and cut-off enforcement.</li><li>OTA Parity Issues: &lt; 1% occurrence per month.</li><li>Overbooking Errors: Zero uncontrolled walk situations.</li></ul>Sales &amp; Upselling<ul><li>Upsell Attachment Rate: &ge; 20% of bookings with upgrades or add-ons.</li><li>Average Length of Stay: Meet or exceed budgeted LOS targets.</li><li>Shoulder Night Fill Rate: Improve by 5&ndash;10% YOY.</li></ul>Team &amp; Productivity<ul><li>Reservations staff productivity within budgeted labor hours.</li><li>Training completion rate 100% for scripts, systems, and policies.</li><li>Annual team retention rate 80%+.</li></ul>Service &amp; Responsiveness<ul><li>Email response time: &le; 4 business hours.</li><li>Phone standards: 95% of calls answered within 3 rings.</li><li>Guest pre-arrival issues resolved before check-in in 98% of cases.</li></ul>Qualifications<ul><li>3&ndash;5 years of hotel or resort reservations experience with group and transient focus.</li><li>Previous supervisory or management experience preferred.</li><li>Strong knowledge of PMS systems (Maestro, Opera, or equivalent).</li><li>Solid understanding of group rooms, cut-offs, wash, attrition, and forecasts.</li><li>Strong analytical, revenue, and communication skills.</li><li>Detail-oriented, deadline-driven, and guest-focused.</li></ul>Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per monthWork Location: Remote

Reservations Manager (Group & Transient)

PULLMAN

<div>Company Description 
Bienvenue &agrave; Couqley!
Amidst the clinking of glasses, friends&rsquo; laughter, and France&rsquo;s glorious flavors, forge cherished memories at this delightful brasserie located in vibrant Downtown Dubai. Offering a premium-casual dining experience with cherished companions. With seating on the year-round al fresco terrace and interiors designed by artist Ana D&rsquo;Castro, among the lively chatter of fellow connoisseurs, Couqley is the perfect venue for a romantic dinner or casual meal with friends.
This award winning Brasserie offers a personalized, friendly service and a selection of authentic culinary creations, to create an unforgettable culinary experience for our guests. 
Job Description 
Reporting to Restaurant General Manager, Assistant Restaurant Reservations Manager oversees the reservations process, ensures smooth guest booking experiences, and drives revenue through proactive sales strategies. This role combines operational excellence with a strong commercial mindset to maximize occupancy and guest satisfaction.
What you will do:<ul><li>
Oversee daily operations of the reservations desk.</li><li>
Maintain and update reservation systems accurately.</li><li>
Monitor table occupancy and optimize seating to maximize revenue.</li><li>
Identify upselling opportunities (special menus, wine pairings, private dining).</li><li>
Promote seasonal offers, events, and loyalty programs during the booking process</li><li>
Provide prompt, courteous responses to guest inquiries.</li><li>
Communicate reservation details to staff to ensure smooth service.</li><li>
Train and supervise hostess team.</li><li>
Prepare reports on reservation trends and sales conversions.</li><li>
Analyse booking data to identify opportunities for improvement.</li><li>
Respond to guest inquiries and reviews on platforms like Instagram, Facebook, and TripAdvisor.</li><li>
Monitor online reservations and integrate digital campaigns with booking systems.</li><li>
Use social media insights to identify guest preferences and trends.</li></ul> 

Qualifications 
<ul><li>
Service focused personality is essential</li><li>
Previous experience in a similar role for a busy venue in UAE is highly desired.</li><li>
Strong interpersonal and communication skills with a passion for service</li><li>
Previous experience on Applications i.e. Eat App or Seven Rooms is an advantage.</li><li>
Should have exposure to Social Media Platforms.</li></ul> 

Additional Information 
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Assistant Restaurant Reservations Manager - Couqley French Brasserie

Al Qudrah Car Rental

AL QUDRAH CAR RENTAL is hiring _ Counter Sales Staff Key Responsibilities:<ul><li>Greet customers upon arrival and provide professional, high-quality customer service.</li><li>Clearly explain the company&rsquo;s services, available cars, insurance options, and additional fees.</li><li>Prepare rental contracts and accurately enter data into the system.</li><li>Ensure all required documents are verified, including ID, driver&rsquo;s license, and payment methods.</li><li>Carry out car delivery and return processes according to company standards.</li><li>Monitor daily reservations through the system and ensure the availability of requested vehicles.</li><li>Handle customer inquiries and minor complaints, escalating complex cases to the supervisor.</li><li>Inspect the vehicle with the customer during delivery and return, documenting any notes.</li><li>Collect due payments from customers.</li><li>Adhere to company policies and rental regulations.</li></ul>Work Type: Full-time &ndash; Shift-basedHow to Apply: Please send your CV to: hr@alqudrahcars.com Or contact us via WhatsApp: +971503947433Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per month

Counter Sales Representative

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Reservations Supervisor

Reservations Supervisor

Reservation Supervisor

Assistant Reservations Manager

Reservations Manager (Group & Transient)

Assistant Restaurant Reservations Manager - Couqley French Brasserie

Counter Sales Representative