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Elahi Group of Companies

Now Hiring: Manager &ndash; Tiny Turf PlaycafeTiny Turf Playcafe is looking for a hands-on, energetic Manager to lead daily operations, create a welcoming family-friendly environment, and ensure smooth workflow across the caf&eacute;.Key Responsibilities:<ul><li>Oversee daily operations and maintain high service standards.</li><li>Hire, train, and schedule staff effectively.</li><li>Ensure cleanliness, hygiene, and a warm atmosphere.</li><li>Manage inventory and control wastage.</li><li>Interact with guests, resolve complaints, and enhance customer experience.</li><li>Support marketing efforts and special events.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s in Hospitality/Business (preferred).</li><li>2&ndash;4 years&rsquo; experience in hospitality or restaurant management.</li><li>Strong leadership, communication, and customer service skills.</li><li>Professional, reliable, and passionate about hospitality.</li></ul>This is an urgent requirement! If you meet the criteria and are ready to take on a leadership role, please submit your updated resume to Zainabsaqib27@gmail.com .Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Restaurant Manager

Viral Marketing solutions

Job Title: Restaurant Inventory ManagerLocation: Gulistan e jauhar Department: Operations / Back of House Reports To: Restaurant General Manager / Head of Operations Employment Type: Full-TimeJob Summary:We are seeking a detail-oriented and experienced Restaurant Inventory Manager to oversee the store and inventory operations of our restaurant. The ideal candidate will have prior experience in managing restaurant inventory, be proficient in inventory management software and Excel, and possess excellent organizational and analytical skills.Key Responsibilities:<ul><li>Oversee and manage all restaurant inventory, including food, beverage, packaging, and cleaning supplies</li><li>Maintain accurate records of incoming and outgoing inventory</li><li>Conduct regular stock counts and reconcile discrepancies</li><li>Monitor stock levels and initiate timely procurement to avoid shortages or overstocking</li><li>Develop and implement efficient inventory control systems and procedures</li><li>Coordinate with kitchen and purchasing teams to forecast usage and plan inventory accordingly</li><li>Ensure proper storage, labeling, and rotation of inventory in line with health and safety standards (FIFO)</li><li>Generate daily, weekly, and monthly inventory reports and present findings to management</li><li>Identify slow-moving and obsolete stock and propose action plans</li><li>Maintain vendor records and support the procurement process by comparing prices and negotiating terms</li><li>Ensure that all inventory management software systems are updated and used effectively</li><li>Train and supervise storekeeping staff if applicable</li></ul>Requirements:<ul><li>Proven experience as an Inventory Manager or Storekeeper in a restaurant or hospitality setting</li><li>Strong proficiency in inventory management software (e.g., MarketMan, PeachWorks, Orcavue, or similar)</li><li>Advanced Microsoft Excel skills, including use of formulas, pivot tables, and data analysis</li><li>Excellent organizational, analytical, and time management skills</li><li>Strong attention to detail and accuracy in data entry</li><li>Familiarity with food safety and hygiene regulations</li><li>Ability to work independently and collaboratively with cross-functional teams</li><li>Flexible schedule and ability to handle high-pressure situations</li></ul>Preferred Qualifications:<ul><li>Diploma or degree in Hospitality Management, Supply Chain, or a related field</li><li>Knowledge of restaurant operations and menu costing</li><li>Experience in managing perishable goods and inventory audits</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Restaurant Inventory Manager

Hot N Spicy Pvt Ltd

Job description:Position Title: Restaurant Shift ManagerJob Location: Defence Phase 5 &amp; 6 , Tower, Malir, North NazimabadJob Description:As the Restaurant Shift Manager, you will be responsible to manage shifts within the restaurant as detailed by the operations and branch manager and to maintain the highest possible standards of customer service, product quality and restaurant cleanliness.Key Responsibilities:<ul><li>To carry out QSC (Quality, Service &amp; Cleanliness) checks including meat cook outs.</li><li>To ensure regular travel paths to monitor shift control and to identify and correct service, product or quality issues.</li><li>To ensure all food and equipment is prepared in time for the restaurant opening or ensure that all food products and equipment are stored in the correct manner prior to closing the restaurant in the evening.</li><li>To draw up and implement staff positioning plans through a shift.</li><li>To ensure correct stock levels of product during shift with special attention to peak times to assist with service times.</li><li>To ensure that all equipment is kept within hygiene standards required.</li><li>To ensure all accidents or incidents in the restaurant are reported fully.</li><li>Manage safe controls and ensure all cash is accounted for within the Company Cash Policy.</li><li>Monitor service quality in terms of ordering procedures, and order accuracy of front counter staff.</li><li>Resolve customer complaints promptly.</li><li>Provide on-the-job training to new staff and corrective training to all staff</li></ul>Qualifications:<ul><li>Intermediate or Bachelor's degree</li><li>Good communication and negotiation abilities.</li><li>Knowledge of food safety and sanitation regulations.</li><li>Proficiency in restaurant management software and MS Office applications.</li><li>Night shift preferred</li></ul>If you're passionate about the restaurant industry and possess the necessary skills and experience, we invite you to join our team and help us continue to delight our customers and drive business success. Apply todayJob Type: Full-timePay: Rs37,000.00 - Rs47,000.00 per monthWork Location: In person

Restaurant Shift Manager

Yellow Taxi Pizza

Job description:A Restaurant General Manager (RGM) oversees all aspects of a restaurant's operations to ensure smooth and profitable functioning. This includes managing staff, finances, and customer service, while also upholding quality standards and legal compliance. RGMs are responsible for creating a positive environment for both employees and guests, driving business growth, and maintaining the restaurant's reputation.Job Type: Full-timeWork Location: In person

Restaurant General Manager (Sindhi Muslim & Gulshan)

Job description:Position Title: Operation ManagerJob Location: DHA Phase 5 Khadda MarketJob Overview:We are seeking a highly motivated and experienced Operations Manager to lead and manage our restaurant&rsquo;s day-to-day operations. The ideal candidate will ensure excellent customer service, optimize food and beverage service quality, and maintain profitability while adhering to health and safety standards.Key Responsibilities:. Operational Management:<ul><li>Oversee all operational aspects of the restaurant, including front-of-house and back-of-house activities.</li><li>Ensure the smooth running of kitchen and dining areas by managing staff schedules, inventory, and overall service flow.</li><li>Monitor restaurant maintenance and cleanliness standards, addressing any issues promptly.</li><li>Handle customer complaints and ensure the delivery of exceptional service at all times.</li></ul>2. Staff Management:<ul><li>Recruit, train, and manage a team of front and back-of-house staff.</li><li>Develop and implement training programs to maintain high service standards.</li><li>Manage shift scheduling, payroll, and employee performance evaluations.</li><li>Foster a positive work environment and motivate the team to achieve restaurant goals.</li></ul>3. Financial Oversight:<ul><li>Manage the restaurant&rsquo;s budget, including controlling food and labor costs.</li><li>Track and analyze financial performance, creating strategies to increase profitability.</li><li>Oversee inventory management, ordering supplies, and controlling stock levels to minimize waste.</li><li>Ensure compliance with cash handling procedures, banking, and financial audits.</li></ul>4. Customer Service:<ul><li>Maintain a high standard of customer service, ensuring a positive guest experience.</li><li>Implement feedback systems to gather guest input and make improvements where necessary.</li><li>Monitor online reviews and manage the restaurant&rsquo;s public image.</li></ul>5. Compliance and Safety:<ul><li>Ensure compliance with all health and safety regulations, including food safety, sanitation, and alcohol licensing.</li><li>Conduct regular inspections of kitchen and dining areas to maintain compliance.</li><li>Address any violations or areas of concern immediately to avoid penalties.</li></ul>6. Menu and Promotions:<ul><li>Collaborate with chefs and the marketing team to develop and roll out menu changes and special promotions.</li><li>Monitor customer preferences and adjust menu offerings to meet demand.</li></ul>7. Reporting:<ul><li>Provide regular reports on sales, customer feedback, and operational performance to senior management.</li><li>Identify areas for improvement and implement operational changes as needed</li></ul>Education &amp; Required Experience:<ul><li>Bachelor&rsquo;s degree in hospitality management, business administration, or a related field (preferred).</li><li>2-3 years of experience in restaurant management or operations.</li><li>Proven experience as an Operations Manager or similar leadership role in a restaurant or hospitality setting.</li><li>Strong understanding of restaurant management best practices.</li><li>Knowledge of financial management, including budgeting, cost control, and profit maximization.</li><li>Excellent communication and leadership skills.</li><li>Ability to handle high-pressure situations and problem-solve effectively.</li><li>Knowledge of food safety and health regulations.</li></ul>Key Skills:<ul><li>Leadership and team management</li><li>Budgeting and financial planning</li><li>Inventory and supply chain management</li><li>Customer service excellence</li><li>Problem-solving and decision-making</li><li>Attention to detail</li></ul>Working Conditions:<ul><li>Full-time position with including nights, weekends, and holidays.</li><li>Fast-paced restaurant environment requiring physical stamina and the ability to stand for long periods.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Job Type: Full-timeWork Location: In person

Operations Manager

Call Cafe

Position: Floor ManagerDepartment: Customer ServiceReports To: Overall Manager/CEO &amp; DirectorsCompany: Call Caf&eacute; Head Office (Karachi)Job Type: Full Time. Night Shifts (Rotational)Salary: Rs.80,000/monthThe Call Caf&eacute; Floor PhilosophyWe don&rsquo;t just manage calls &ndash; we orchestrate culinary conversations where: Every agent performs like a Michelin-starred call handler Friday night rush hours flow like a perfectly timed kitchen brigade Client restaurants feel our team is their own front-of-house staffYour mission: Transform raw talent into a symphony of order-taking excellence.Role PurposeThe Floor Manager at Call Caf&eacute; is responsible for the smooth day-to-day functioning of the operations floor. The role involves supervising inbound agents, ensuring they are effectively handling restaurant orders, customer queries, and upselling opportunities. The Floor Manager acts as the first line of leadership on the floor, ensuring discipline, quality, and productivity are maintained at all times. While primarily a supervisory role, the Floor Manager may also step in to handle incoming calls during peak hours or whenever additional support is required.Key Responsibilities1. Operational &amp; Team Management<ul><li>Supervise and monitor the performance of all agents (Inbound) during shifts.</li><li>Ensure agents are actively attending to their assigned restaurants and not idling during work hours.</li><li>Review and maintain daily and weekly performance sheets for each restaurant, including:</li><li>Upsell per restaurant.</li><li>Service levels and call handling metrics.</li><li>Ensure agents follow Call Caf&eacute;&rsquo;s SOPs and respective restaurants Protocol&rsquo;s for order-taking, complaint handling, and upselling.</li><li>Take corrective actions immediately in case of performance issues or non-compliance.</li><li>Allocate tasks and provide backup cover if an agent is on break or absent.</li></ul>2. Call Handling &amp; Customer Service<ul><li>Take incoming calls from restaurants/customers if agent load is high or coverage is required.</li><li>Resolve escalated queries or complaints that agents are unable to handle.</li><li>Ensure consistent service quality that builds trust and satisfaction for Call Caf&eacute;&rsquo;s restaurant partners.</li></ul>3. Monitoring &amp; Reporting<ul><li>Prepare and submit performance reports to management, highlighting strengths, issues, and required actions.</li><li>Track agent KPIs including adherence, upselling success, and call quality.</li><li>Monitor and report technical issues (system slowdowns, phone line disruptions, etc.) to the IT/Admin team.</li></ul>4. Training &amp; Development<ul><li>Ensure all agents assigned to new restaurants are properly briefed and trained on restaurant-specific protocols.</li><li>Identify training needs of agents and recommend sessions in collaboration with the Training Department.</li><li>Conduct quick refresher briefings or huddles with teams to address gaps or reinforce best practices.</li></ul>5. Discipline &amp; Culture Building<ul><li>Enforce company policies including break times, dress code, and professional behavior on the floor.</li><li>Motivate and guide agents to maintain a positive and professional work environment.</li></ul>6. Menu &amp; Protocol Management<ul><li>Understand &amp; Supervise the collection and integration of menu details, promotions, and protocols into Call Caf&eacute;&rsquo;s EPOS system.</li><li>Approve and validate all menus and restaurant protocols before they go live.</li></ul>7. Manage Outbound Feedback Team:&middot; Make sure team call backs customers after they have placed orders (whether directly with restaurants or via third-party platforms like Uber Eats, FoodPanda, FoodUp, etc.).&middot; Make sure team collects structured feedback on customer satisfaction, delivery experience, food quality, and service efficiency.&middot; Record and maintain responses in Call Caf&eacute;&rsquo;s central database for performance tracking and analysis.8. Make sure QA is doing Call Monitoring &amp; Evaluation:&middot; Make sure QA is regularly monitor inbound and outbound calls to assess quality of service, communication effectiveness, product knowledge, and adherence to restaurant protocols.9. Monitor Trainer:&middot; Make sure trainer is Training agents in call handling, order-taking, upselling, complaint resolution, and communication etiquette.Key Performance Indicators (KPIs)<ul><li>Agent adherence, and discipline.</li><li>Consistent service quality and SLA achievement.</li><li>Number of escalations resolved on the floor.</li><li>Growth in upselling per restaurant.</li><li>Overall floor productivity and smooth workflow.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>3&ndash;5 years of experience in a call center / BPO environment with at least 1&ndash;2 years in a supervisory or managerial role.</li><li>Prior exposure to multiple departments within operations is a strong plus.</li><li>Knowledge of Zoho CRM is a plus.</li><li>Knowledge of 3CX is a plus.</li><li>Knowledge of culinary &amp; restaurant business is a plus.</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Shahra-E-Faisal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you work rotational &amp; night shifts?</li></ul>Experience:<ul><li>Managing Call Center: 3 years (Required)</li></ul>Work Location: In person

Floor Manager (Call Center)

Foods Inn

About us:Foods Inn is a dynamic and forward-thinking organization committed to excellence in restaurant industry. We are seeking a highly motivated and experienced Kitchen Supervisor to join our team.Key Responsibilities:<ul><li>Check and verify previous day&rsquo;s Inventory closing records.</li><li>Ensure LPG levels are maintained and monitored regularly.</li><li>Receive physical stock from Warehouse with respect to departments.</li><li>Check quality and production date of all stocks received from warehouse.</li><li>Ensure accuracy of stock received from warehouse with system generated requisition.</li><li>Distribute stock received from warehouse to their respective departments.</li><li>Ensure compliance with food safety and hygiene regulations.</li><li>Maintain kitchen cleanliness and hygiene standards during shift.</li><li>Check cleaning of all kitchen equipment&rsquo;s &amp; appliances at opening &amp; closing of shift.</li><li>Ensure staff personal hygiene is maintained at all times.</li><li>Monitor staff attendance and share absentees list with manager.</li><li>Coordinate with HR for staff-related issues.</li><li>Ensure timely dispatching of all orders from kitchen during shift.</li><li>Ensure all Kitchen related SOPs are strictly followed during the shift.</li><li>Conduct Briefing session of all kitchen staff once during the shift.</li><li>Ensure stock is stacked and used as per FIFO method to maintain quality and freshness.</li><li>Oversee proper use and maintenance of kitchen equipment, report technical issues to maintenance team.</li><li>Maintain discipline, teamwork, and a positive work environment.</li></ul>Requirements:<ul><li>Intermediate degree in a related field (Bachelor&rsquo;s degree is preferred).</li><li>Minimum 3 year of experience in a managerial role in a restaurant.</li><li>Basic computer literacy is a must.</li><li>Basic Microsoft Excel knowledge &amp; awareness.</li><li>Strong leadership and team management skills.</li><li>Good knowledge of food, safety standards and hygiene practices.</li><li>Strong communication and interpersonal skills.</li><li>Flexibility to work different shifts, including weekends and holidays.</li></ul>Benefits:<ul><li>Market Competitive Salary</li><li>9 Hours Duty</li><li>Daily Meal</li><li>Weekly Rest Day</li><li>Annual Leaves</li><li>Two Bonuses per year</li><li>Medical Insurance</li><li>Child Education Allowance</li><li>Personal &amp; Family Wedding Allowance</li><li>Travelling Allowance</li></ul>Job Type: Full-timeWork Location: In person

Kitchen Manager

Explore 522+ Restaurant manager in Karachi this September. Find roles across top companies and apply now to boost your career.