customer service representative Jobs in Abu Dhabi

customer service representative

cashier

receptionist

waiter/waitress

barista

restaurant server

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.
 
 
 As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
 </li>
 <li>
 Greet and seat customers and serve them in a professional, discreet and personalized way
 </li>
 <li>
 Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
 </li>
 <li>
 Consistently monitor quality of food &amp; beverage being served
 </li>
 <li>
 Practice good customer relations and attend to customer complaints / queries satisfactorily
 </li>
 <li>
 Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
 </li>
 <li>
 Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
 </li>
 <li>
 Ensure minimum wastage, breakage and spoilage
 </li>
 <li>
 Actively use up selling techniques to exceed guest expectations and increase revenue
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in food &amp; beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Recognizing Differences
 
 
 Taking Responsibility
 
 
 Teamwork
 
 
 Understanding the Job
</div>

Waiter / Waitress

La Petite Maison (LPM)

<div>
 
 
 About LPM Restaurant &amp; Bar
 
 
 
 
 
 
 
 LPM Restaurant &amp; Bar
 
 is a globally renowned dining destination with a presence in some of the world&rsquo;s most vibrant cities, London, Dubai, Miami, Mykonos, Limassol, Abu Dhabi, Hong Kong, Riyadh, Kuwait, Doha, Marbella, and Las Vegas.
 
 
 
 
 
 Inspired by the
 
 Mediterranean spirit
 
 of the
 
 French Riviera
 
 , LPM celebrates the art of sharing. Our dishes, crafted with the freshest ingredients and prepared
 
 &agrave; la minute
 
 , are designed to be enjoyed together at the heart of the table as soon as they are ready. This philosophy creates a convivial dining experience, where exceptional food, warm and genuine service, and a lively atmosphere come together seamlessly.
 
 
 
 
 
 At
 
 La Petite Maison
 
 , which stands for
 
 &lsquo;&rsquo;The Little House&rsquo;&rsquo;
 
 in French, we see our guests as part of our family, and we are dedicated to making each one feel truly welcome. This same family spirit extends to our colleagues, whether long-standing, new, or future members of the team. Our core value is simple yet powerful:
 
 treat your colleagues and guests as you would your own family and friends.
 
 It is this ethos that guides everything we do and defines who we are.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 <ul>
 <li>
 Support the Chef de Rang team by delivering food and beverages from the kitchen and/or bar to tables in an efficient and timely manner.
 </li>
 <li>
 Clear and reset tables promptly to ensure a seamless service flow.
 </li>
 <li>
 Maintain all service stations fully stocked with cutlery, glassware, plates, condiments, napkins, and bread at all times.
 </li>
 <li>
 Support with maintaining restrooms and public areas in line with company hygiene and sanitation standards.
 </li>
 <li>
 Prepare, set up, and clean the terrace and outdoor dining areas to ensure they are presentable and ready for service.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 
 
 
 <ul>
 <li>
 Minimum of one year&rsquo;s experience as a Commis Waiter/ress in a fine dining restaurant or 5-star luxury hotel.
 </li>
 <li>
 Strong communication skills in spoken and written English; knowledge of Arabic or another European language is an advantage.
 </li>
 <li>
 Ability to work in both indoor and outdoor environments, including during hot weather conditions.
 </li>
 <li>
 Flexibility to work across varying shifts and willingness to provide support in Back of House departments when required.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 We offer a competitive package plus tips, shared accommodation with transportation to and from work, duty meals, comprehensive medical insurance, and generous time off (3 days per week, 30 calendar days, plus public holidays). Most importantly, you will have the opportunity to grow professionally within one of Abu Dhabi&rsquo;s most prestigious dining destinations, with career prospects across LPM locations worldwide. Additional benefits are also available.
 
 
 
 
 
 At
 
 LPM Restaurant &amp; Bar
 
 , we celebrate diversity and are proud to be an equal-opportunity employer. We encourage candidates from all backgrounds to apply and join our talented team.
 
</div>

Commis De Rang (Assistant Waiter/ress)

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests. There are the key influencing factors in guest satisfaction, and as such their responsibility is to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Their main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets, must have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. They ensure a safe &amp; hygienic work area, and uphold the privacy rights of the guests.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma
 </li>
 <li>
 Previous experience in Food &amp; Beverage/Restaurant operations for at least 1 year, luxury hotel experience must.
 </li>
 <li>
 Passion for excellent service
 </li>
 <li>
 Excellent team player and great communication skills
 
 
 </li>
 </ul>
 Additional Information
 
 
 Relocate to remote area
</div>

Waiter/Waitress

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
The Server Assistant assists the Server in providing an expertly served dining experience conforming by clearing and resetting tables according to standards.
What you will do
Main Duties/Description:
 
1. Describe the selection of food &amp; beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest&rsquo;s original order; transport items to the guest table in a timely manner to ensure proper food quality.
 
2. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
 
3. Breakdown, clean and set-up of tables, buffets, and food stations as well as the back-of-house areas.
 
4. Comply with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
 
5. Retrieve and stock all linen, china, silver, glassware and food and beverage items.
 
6. Complete opening and closing side work as assigned and have all tables set according to standard. Provide unobtrusive and professional service.
 
7. Serve an appetizer to guests while explaining the contents and preparation.
 
8. Offer coffee, tea, bread and butter or serve any requested according to Four Seasons' standards.
 
9. Change ashtrays and crumb tables.
 
10. Carry trays properly and safely as well as break them down.
 
11. Clear tables and reset them for specific number of persons.
 
12. Provide quick and attentive assistance to any mishap in the restaurant.
 
13. Breakdown any buffets or displays when needed and assist servers when needed.
 
14. Report any accident immediately, no matter how minor, to a manager.
 
15. Recognize and address potential intoxicated, disruptive or undesirable guests.
 
16. Clean service area when needed
 
17. Light and refill outside heater with propane when needed.
 
18. Sweep the outdoor seating space before/after a shift if needed.
 
19. Work harmoniously and professionally with co-workers and supervisors.
 
20. Ability to work closely with stewarding &amp; culinary teams and Housekeeping.
 
21. Ability to work with 3rd parties (i.e. staffing agencies, etc&hellip;)
 
22. Plate, prepare food &amp; beverage items and serve as indicated in the Standards Training Manual.
 
23. Assist with food &amp; beverage service throughout hotel, guest rooms, meal periods, special events etc. Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc).
 
24. Operate tea/coffee making equipment at any time based on guest requests.
 
25. Store supplies.
 
26. Take an active role in implementing safety procedures and following up within the department.
 
27. Respond properly in any hotel emergency or safety situation. 
 
Standard Duties:
 
1. To provide a friendly and professional service that always exceeds guests&rsquo; expectations.
 
2. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
 
3. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
 
4. To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
 
5. To comply with local legislation as required.
 
6. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
 
7. To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
 
8. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
 
9. Conduct and attend training sessions as outlined.
 
10. Wear hair restraint/hat, gloves to complete assignment within the kitchen areas.
 
11. Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.
 
12. Perform other tasks or projects as assigned by the F&amp;B Outlet Manager or Director of Food &amp; Beverage. 
 
<div>What you bring:
 
<ul><li>A minimum of at least1+ years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>Proficient in English (speaking, reading, writing)
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills
</li></ul><div>What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!</li></ul></div>

Crust Server Assistant

Cipriani

A fine dining waitress/server delivers exceptional, personalized service, combining deep menu knowledge with high-end,, discreet service protocols. Key duties include welcoming guests, providing expert recommendations (food/wine pairing), managing table turnover timing, and maintaining pristine table settings. This role requires at least 2+ years of experience, a professional appearance, and impeccable attention to detail.<ul><li>Customer Experience: Greet guests, present menus, explain specials, and provide personalized service.</li><li>Menu Expertise: Master the menu, including ingredients, preparation methods, and wine pairings to make recommendations.</li><li>Service Delivery: Take precise orders, serve food/drinks according to strict standards (e.g., serving left, clearing right), and manage course timing.</li><li>Table Maintenance: Set up tables with proper linens, polished cutlery, and glassware.</li><li>Order Accuracy: Input orders into POS systems accurately and communicate with the kitchen.</li><li>Safety &amp; Cleanliness: Adhere to sanitation standards, maintain a clean station, and ensure pristine presentation.</li></ul>Requirements<ul><li>Experience: Proven, high-level experience in a fine dining or luxury hospitality setting.</li><li>Skills: Exceptional communication, memory for detail, multitasking, and ability to work under pressure.</li><li>Appearance: Maintain a polished, professional appearance.</li><li>Flexibility: Willingness to work evenings, weekends, and holidays.</li></ul>Key Differences from Casual Dining<ul><li>Proactive Service: Anticipating guest needs before they ask.</li><li>Discretion: Providing unobtrusive, seamless service.</li><li>Knowledge: Deep understanding of wine lists, specialty spirits, and complex culinary techniques.</li></ul>Job Type: Full-time

Waitress/Cashier/Barista

Hilton

<div>Waiter/ess - Chinese Restaurant (Preferably Chinese Speaker) - Conrad Abu Dhabi Etihad Towers
A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
What will I be doing?
As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess, will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage guest queries in a friendly, timely, and efficient manner
<ul><li>Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents</li>
<li>Ensure knowledge of menu and all products</li>
<li>Ensure mis-en-place is well stocked at all floor stations</li>
<li>Follow correct reporting procedures if faced with issues</li>
<li>Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor</li>
<li>Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
</ul>What are we looking for?
A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude</li>
<li>Good communication skills</li>
<li>Committed to delivering high levels of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in Food and Beverage department in a luxury setting</li>
<li>Previous experience of cash handling</li>
<li>Knowledge of Food Hygiene Regulations</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Waiter/ess - Chinese Restaurant (Preferably Chinese Speaker) - Conrad Abu Dhabi Etihad Towers

<div>
 A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
 
 
 
 What will I be doing?
 
 
 
 As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess, will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 Manage guest queries in a friendly, timely, and efficient manner
 
 
 <ul>
 <li>
 Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
 </li>
 <li>
 Ensure knowledge of menu and all products
 </li>
 <li>
 Ensure mis-en-place is well stocked at all floor stations
 </li>
 <li>
 Follow correct reporting procedures if faced with issues
 </li>
 <li>
 Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
 </li>
 <li>
 Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Committed to delivering high levels of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work on your own or in teams
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Experience in Food and Beverage department in a luxury setting
 </li>
 <li>
 Previous experience of cash handling
 </li>
 <li>
 Knowledge of Food Hygiene Regulations
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Conrad Abu Dhabi Etihad Towers
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Conrad Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Bars and Restaurants
</div>

Waiter/ess - Pool Bar - Conrad Abu Dhabi Etihad Towers

Explore 54+ Restaurant server in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.