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retail banking manager

Confidential Company

<h2>Job Description</h2>We are hiring Credit Card Sales - Retail Banking Executive to join our growing team in the UAE. The role involves direct banking sales of credit card products with a focus on New-to-Bank (NTB) customer acquisition.The position requires hands-on sales experience in retail banking or credit cards (minimum 2 years in the UAE) and is not open to DSA-only profiles. Key Responsibilities :<ul><li> Complying to Bank’s Policies and procedures all the time and adhering to Shariah Principles with NIL Exceptions.</li><li> Connecting with Right target audience for the Retail products offering.</li><li> Understanding the complete product and process flow of EI and offer as per the customer requirements.</li><li> Being customer centric and ensure customer requirements are fulfilled as appropriate.</li><li> Managing the End-to-End customer Asset onboarding journey smoothly.</li><li> Adhering to CPR guidelines and offers Products in line with the same.</li><li> Liaising with internal stake holders and ensuring customers are served within the defined TAT.</li><li> Follow-up on initial contacts as required to close the sale.</li><li> Identify proactively opportunities to improve performance and create actionable plans that drive results.</li></ul> Lead / Managerial Role:In addition to the above responsibilities, the Manager will be wholly responsible for driving the assigned team towards the common goal of achieving the sales numbers as per the target adhering to group requirements all the time and providing the market best customer onboarding experience.

Credit Card Sales - Retail Banking Executive - Dubai

First Abu Dhabi Bank

Job DetailsCountry: UAECity: DubaiIndustry: BankingFunction: Account Management-Non-CommissionedKey ResponsibilitiesCustomer Acquisition<ul><li>Identify, engage, and acquire new retail clients while ensuring that all onboarding activities comply with FAB policies and UAE regulations.</li><li>Conduct needs analysis and discuss financial requirements with clients to structure appropriate solutions in collaboration with product and credit teams.</li><li>Develop strategic account plans and follow up on new business opportunities to expand the client portfolio.</li><li>Monitor market trends and provide feedback on client needs to enhance existing products and services.</li></ul>Relationship Management<ul><li>Build and maintain strong relationships with existing clients, serving as their primary point of contact for all banking needs.</li><li>Proactively manage customer accounts to ensure satisfaction, loyalty, and cross-selling of FAB s products and services.</li><li>Conduct regular client meetings to assess financial goals, identify opportunities, and recommend suitable banking solutions.</li><li>Collaborate with internal partners across wealth management, lending, and digital banking divisions to deliver a holistic service offering.</li><li>Resolve client queries and issues efficiently, ensuring a seamless customer experience.</li></ul>Portfolio Management<ul><li>Manage a defined portfolio of clients, focusing on revenue growth, retention, and risk control.</li><li>Monitor client account activities, credit exposure, and risk indicators to ensure portfolio quality and compliance with internal policies.</li><li>Maximize profitability through cross-selling, referrals, and targeted product promotion.</li><li>Maintain up-to-date awareness of clients financial activities and proactively identify opportunities for engagement.</li></ul>Internal Collaboration<ul><li>Coordinate with Operations, Technology, Legal, Risk, and other internal departments to ensure timely delivery of products and services.</li><li>Contribute to internal process improvements to enhance client servicing efficiency.</li><li>Support the unit head in portfolio planning, reporting, and performance management.</li></ul>Self-Management and Professional Development<ul><li>Set annual goals in alignment with management objectives and track performance throughout the year.</li><li>Participate in professional training and continuous development programs to enhance relationship management skills.</li><li>Stay updated on new financial products, market developments, and regulatory changes impacting retail banking.</li></ul>Skills Set<ul><li>Retail relationship management</li><li>Client portfolio development</li><li>Sales and cross-selling strategy</li><li>Financial analysis and risk assessment</li><li>Compliance and regulatory awareness</li><li>Customer experience and service excellence</li></ul>

Relationship Manager Retail Banking

Job Title Sales Officer Retail Banking First Abu Dhabi Bank (FAB) Dubai, UAE Job Description Sales Officer Retail Banking First Abu Dhabi Bank (FAB) Dubai, UAE Position Overview First Abu Dhabi Bank (FAB), the UAE s largest and most secure financial institution, is seeking an ambitious and customer-focused **Sales Officer Retail Banking** to join its growing team in Dubai. The successful candidate will be responsible for achieving sales targets through new-to-bank customer acquisition, cross-selling, and maintaining strong client relationships. This role offers the opportunity to work in a high-performing, fast-paced banking environment while developing a rewarding career within the UAE s top financial institution. Job Details Country: UAE City: Dubai Industry: Banking Function: Sales-Business Development Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities Sales and Business Growth * Achieve monthly and annual sales and revenue objectives across assigned retail banking products. * Focus on **New-to-Bank** customer acquisition while building and maintaining long-term client relationships. * Conduct detailed field visits and prepare comprehensive customer analyses and reports. * Leverage cross-selling opportunities to maximize revenue per customer. * Maintain accurate and timely Daily Sales Reports for management review. Customer Relationship Management * Deliver exceptional customer experience during onboarding and throughout the relationship cycle. * Understand client needs and recommend appropriate products and services transparently. * Handle customer inquiries and resolve issues effectively, ensuring satisfaction and trust. * Build rapport with clients to encourage repeat business and referrals. * Uphold FAB s customer-first values by maintaining service excellence at every interaction. Compliance and Risk Control * Ensure strict adherence to FAB s **KYC**, compliance, and operational procedures. * Follow prescribed sales and audit processes to maintain satisfactory risk and governance ratings. * Participate in fraud control, documentation verification, and client application reviews to safeguard bank interests. * Identify and escalate potential risk areas promptly to management. Learning and Development * Actively participate in FAB s training and professional development programs to enhance product and sales expertise. * Stay informed about competitor offerings, market trends, and new banking technologies. * Contribute ideas for process improvements and product enhancements. * Take ownership of personal growth and skill advancement through continuous learning. Internal Collaboration * Coordinate with internal departments credit, operations, and compliance to ensure smooth client onboarding. * Maintain clear communication with team leaders and managers to align goals and resolve challenges. * Support cross-functional initiatives to enhance customer experience and efficiency. Ideal Profile * Bachelor s degree in Business Administration, Finance, or a related field (MBA preferred). * 2 4 years of experience in retail banking or financial services sales. * Proven ability to meet or exceed sales and revenue targets. * Strong communication, negotiation, and interpersonal skills. * In-depth understanding of banking products, credit evaluation, and customer onboarding processes. * High level of integrity, professionalism, and customer service orientation. * Self-motivated, energetic, and adaptable to a dynamic work environment. Skills Set * Retail banking and financial sales * Customer relationship management * Compliance and KYC * Cross-selling and portfolio expansion * Market and competitor awareness * Reporting and performance tracking Why Join Us * Be part of the UAE s largest and most trusted financial institution. * Competitive tax-free salary with attractive incentives and benefits. * Structured learning and career progression opportunities. * Exposure to cutting-edge banking systems and digital platforms. * Work in a collaborative, multicultural environment that values excellence and innovation.

Sales Officer Retail Banking

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

Mashreq Corporate & Investment Banking Group

To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and respect.The job holder is required to enhance Private Banking sales / revenues and promote the cross selling of bank products to all existing clients.Job Holder must be able to source new business of Super HNW individuals through referrals, marketing activities, and personal contacts.Financial Advisor must ensure that client are aware of all financial services offered by the banks many departments, TCM, Trade Finance, Mortgage, Corporate Finance etc.Optimize the potential value of the client base through the delivery of Private Banking products and services and actively identify new customersAbility to communicate with HNW clients to structure advise based on client needsAbility to recognize opportunities to partner with other bank professionals to service client needs and maximize bank revenues.Maximizing profitability from the Private Banking base whilst countering competition from other providers offering alternative investment / WM opportunities.Safeguard the bank from potential loss / AML fraud/ and ensure ethical behaviorSafeguard banks reputation by ensuring ethical professional behavior at all times before/during after salesEnhance market profile and awareness.Achieve revenue goals, sales &amp; portfolio growth targets across a range of products &amp; services (Investments, Term Deposits, CASA balances, TCM, FX trading, share financing, etc)Acquire 'new to bank' NHW clientsMaintain a superior customer service experience for clients including pre-empting issues and proactive servicing.Minimize customer attritionMaintain proactive client contactUniversity GraduateStrong numbers, selling &amp; investments/ Financial Market KnowledgeStrong Interpersonal skills and cultural sensitivityRelationship Management &amp; Networking skills. Extrovert / Amiable personalityAt least, 5 years of experience of a similar job with another bank / financial services co in UAE, they should be certified from the Securities &amp; Investment Institute (SII) for selling investment.Behavioral Competencies

Associate Director.RBG - Private Banking Front Office.

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

GSSTech Group

<div><h3 class="jobSectionHeader">Introduction</h3>
We are seeking an experienced Senior Business Analyst to lead a team and drive critical digital and core banking initiatives on the Finacle platform. The ideal candidate will possess strong analytical capabilities, deep understanding of retail banking, expertise in bank expense management, and the ability to act as a domain SME while coordinating with business, technology, and vendor teams.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Lead and mentor a team of Business Analysts, ensuring high-quality deliverables and adherence to project timelines.
</li><li>Serve as a Subject Matter Expert (SME) for Finacle Core Banking, with strong functional knowledge across retail banking products.
</li><li>Work closely with stakeholders across Business, Operations, Technology, Compliance, and Finance.
</li><li>Gather, analyse, and translate business requirements into functional specifications for Finacle enhancements and integrations.
</li><li>Drive end-to-end requirement lifecycle including BRD, FSD, UAT planning, test case validation, and production readiness.
</li><li>Support Finacle parameterisation, configuration, and impact assessment for change requests.
</li><li>Review and optimise processes related to Retail Banking, Payments, Customer Journeys, Expense Management, and internal workflows.
</li><li>Ensure solution alignment with banking regulations, risk guidelines, and audit requirements.
</li><li>Collaborate with QA and development teams for clarifications and ensure smooth delivery.
</li><li>Track project progress, report risks, and ensure timely closure of issues through structured governance. 
</li></ul><h3 class="jobSectionHeader">Required Skills &amp; Experience</h3><ul>
<li>8&ndash;12 years of experience as a Business Analyst within Banking &amp; Financial Services, preferably in GCC or large Banks.
</li><li>Strong hands-on expertise in Finacle Core Banking, including modules such as CASA, Loans, Deposits, Payments, Fees &amp; Charges, and Expense Management.
</li><li>Proven experience leading and managing a BA/functional team.
</li><li>Deep understanding of retail banking operations, product workflows, accounting entries, reconciliation, and customer lifecycle processes.
</li><li>Experience working on bank expense/fees modules, cost control processes, and reporting.
</li><li>Ability to prepare BRDs, FSDs, user stories, process flows, and gap analyses.
</li><li>Strong knowledge of banking regulations, compliance, audit standards, and risk processes.
</li><li>Excellent communication skills, stakeholder management, and problem-solving abilities.
</li><li>Experience with agile/scrum methodology is an added advantage.
</li></ul><h3 class="jobSectionHeader">Good to Have</h3><ul>
<li>Experience in transformation projects, system migrations, or large-scale digital banking initiatives.
</li><li>Exposure to API integrations, Middleware layers, and data reporting platforms.
</li><li>Understanding of automation opportunities within bank operations.</li>
</ul><h3 class="jobSectionHeader">Why Join Us</h3><ul>
<li>Opportunity to lead strategic digital and core banking initiatives.
</li><li>Work with senior stakeholders across business and technical teams.
</li><li>Be part of a high-growth environment within one of the leading banking technology partners.</li></ul></div>

Senior Business Analyst - Finacle Platform

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