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retail team leader

Thrift for Good

2 days ago Be among the first 25 applicants Direct message the job poster from Thrift for Good Humanitarian & Entrepreneur, advocating for children's rights and sustainability. Founder of Thrift for Good Dubai About Thrift For Good: Thrift For Good () is a social enterprise focused on rehoming preloved items to reduce waste and help children around the world in partnership with Gulf for Good. We do this through selling second hand clothing, shoes, accessories and books in our stores, on Palm Jumeirah, Times Square Centre, our Hub in Al Quoz 1, and soon in The Market Mall DIP. Position Overview: We are hiring team leaders responsible for managing, training and motivating our volunteer team. As a vital member of our team, you will also be responsible for managing day to day activities, ensuring exceptional customer service, maintaining store inventory, and fostering a positive environment in line with our charitable mission. Roles and Responsibilities of a Team Leader: <ul> <li>Operate the till and point of sale (POS) system accurately.</li> <li>Ensure the till area is tidy and secure and reconcile cash at the end of the day as needed.</li> <li>Support daily cash up procedures and report any discrepancies promptly.</li> <li>Reconcile POS at the end of a shift.</li> <li>Keep the store stocked and well running during your shift, teaching and managing volunteers to ensure the best service and sales possible.</li> <li>Identify and manage tasks required to keep volunteers engaged and feeling their time is of value; tasks are given based on their strengths and comfort level.</li> <li>Have confidence when asking volunteers and colleagues to perform tasks and the reasons why these are important to the success of TfG.</li> <li>Provide a high standard of customer service at all times to volunteers, customers and donors alike.</li> <li>Keep the store floor well stocked with items that pass the TfG quality check guidelines.</li> <li>Ensure all items on the floor are priced in line with our pricing schedule and/or have undergone the appropriate discounting.</li> <li>Be able to undertake tasks that require attention, such as steaming or sorting clothes, washing, repairing and others, whilst empowering volunteers to continuously learn until the stage where they could run the store independently, as is appropriate.</li> <li>Update merchandise to stay in line with the most recent VM Guidelines.</li> <li>Create a friendly and welcoming atmosphere in the store and stockroom during your shift.</li> <li>Uphold safety protocols, report hazards, and promote a safe environment for staff, customers, and visitors.</li> <li>Participate in safety briefings and emergency preparedness.</li> <li>Report concerns regarding theft, customer complaints and otherwise with the Store Manager.</li> <li>Escalate ideas to improve the stores to the Store Manager/Managing Director.</li> <li>Support special events, workshops, and sustainability campaigns.</li> </ul> Skills: <ul> <li>UAE passport holder</li> <li>Retail experience, with clothing preferred.</li> <li>Previous experience with volunteers a plus.</li> <li>Able to work quickly, multitasking and stay positive under pressure.</li> <li>Interested in fashion, sustainability and charity.</li> <li>Charitable heartbeat - passion for making the world a better place.</li> <li>25% in store discount, 15% on luxury AED150+ items.</li> <li>Monthly sales driven performance bonus after probationary period.</li> <li>Health insurance and other UAE benefits.</li> <li>30 annual leave days per year.</li> <li>A supportive and collaborative work environment where you are more than an employee.</li> </ul> Please apply through our website: This role will be based at one of our Thrift for Good store locations in Dubai. Flexibility to work across stores may be required.<img src="https://www.jobg8.com/Tracking.aspx?oU0RNjm3xmOMys%2f0ELh27Q16HakrPPV0m" width="0" height="0" />

Retail team leader - emiratization

Al Tayer Insignia

Team Leader - Beauty (Areej, Mall of the Emirates) Al Tayer Insignia, part of the Al Tayer Group, is a leader in luxury retail in the Middle East, hosting a portfolio of world class luxury brands across fashion, jewellery, home, and department store categories. In addition, it has expanded into lifestyle retail, representing top brands in beauty, home, fashion, and hospitality. Job Purpose Lead, support, and inspire the Beauty team to deliver exceptional customer service, maintain high retail standards, and ensure smooth department operations-including merchandising, stock control, and performance management-to achieve sales targets and uphold the brand's reputation. What You'll Do <ul> <li>Ensure brand and retail standards are consistently maintained across the department.</li> <li>Lead by example on the shop floor, delivering exceptional customer service and motivating the team.</li> <li>Coach and support team members in building strong client relationships and delivering high value sales.</li> <li>Welcome and greet each customer warmly, confidently identify their needs, and recommend suitable products, including link sales opportunities, to close transactions effectively.</li> <li>Handle and resolve customer complaints professionally, escalating to the Store Manager when necessary.</li> <li>Support the induction and training of new team members in coordination with the Store Manager and Training team.</li> <li>Uphold personal grooming and professional standards, encouraging team adherence.</li> <li>Monitor and maintain stock levels daily, reporting to the Store Manager to ensure optimum availability.</li> <li>Minimize stock loss through strong floor vigilance and compliance with company policies.</li> <li>Ensure department compliance with all policies and procedures, including refunds, exchanges, security, and health & safety.</li> </ul> Senior ity level: Not Applicable Employment type: Full time<img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f6HjT77Sb58h0NIKUmOoJczp" width="0" height="0" />

Team Leader

Sephora

POSITION PURPOSE: Sephora Middle East is recruiting a Retail People Leader to drive our people strategy across 50+ stores in 5 countries. We are looking for an operational leader who thrives on being close to our people and our stores, someone who can inspire, coach and develop teams to deliver excellence every day. In this role, you will drive excellence through consistent people practices across all stores and act as a strong ambassador of Sephora s culture. You will foster an inclusive, high-performance environment, develop future-ready leaders, and serve as a trusted advisor to retail leaders, championing how we attract, grow, and engage talent while strengthening Sephora s position as an employer of choice in the Middle East. KEY AREAS OF RESPONSIBILITY: 1. Leadership, Talent &amp; Performance -Partner with Retail leaders, People CoEs and Sephora Univeristy to to align people priorities with business strategic goals. -Partner with Retail leaders and People CoEs, sharing perspectives and recommendations to shape organizational design, rewards, HR operations, and learning initiatives that support and accelerate business goals. -Attract, develop, and retain top retail talent, building strong and engaged teams at all levels. -Identify and grow high-potential talent, creating clear development paths and succession pipelines in partnership with Sephora University. -Lead performance management with clarity, accountability, and fairness. -Leverage people analytics and KPIs to provide insights, build action plans, and influence decisions. -Develop and lead a high-performing People team that is trusted and business-savvy. 2. People Operations &amp; Execution -Oversee the full employee lifecycle, ensuring a consistent and engaging experience from onboarding to offboarding. -Partner with HR operations teams to ensure seamless and efficient execution. -Provide coaching and guidance on performance, development, and change management. -Participate in business and People reviews with Retail leaders to track progress, share best practices, and resolve challenges. -Ensure compliance with policies, standards, and retail procedures. -Foster trusted relationships across all levels of the business, nurturing a culture rooted in Sephora s values. 3. Culture &amp; Engagement -Champin diversity, equity, and inclusion across every stage of the employee lifecycle. -Act as a visible and accessible culture ambassador, ensuring Sephora s values are lived every day across the retail network. -Create an engaging environment where teams feel motivated, empowered, and inspired to deliver their best. -Leverage employee feedback to shape action plans and deliver meaningful change. -Handle employee relations matters with fairness and discretion, including investigations and disciplinary processes. -Ensure consistent application of policies to sustain trust, fairness, and engagement SKILLS AND QUALITIFCATION: -Experienced HR leader with a strong track record in senior HR roles, preferably in retail or other fast-paced, multi-country environments. -Proven ability to manage large retail networks and align people strategies with commercial priorities. -Inclusive leader passionate about building diverse, high-performing teams. -Hands-on and operational leadership with the ability to balance strategy with execution. -Skilled communicator and influencer, with credibility across all organizational levels. -Proactive, analytical, and solutions-oriented, with strong change management experience. -Resilient and adaptable leader, thriving in dynamic and multicultural contexts. HERE, YOU WILL FIND: -Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit -Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead -Work that brings fulfillment. From delighting clients every day, inspiring and developing talent, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful.

Retail People Leader

<div>
 
 
 Who We Are
 
 
 
 
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
 
 
 
 
 
 
 Role Overview: Store Supervisor &ndash; UAE Sports Retail
 
 
 
 
 
 
 The Deputy Store Manager and Store Supervisor role supports store operations and sales performance for our leading sports retail outlets across the UAE. The position partners with the Store Manager to deliver an excellent customer experience, ensure consistent achievement of sales targets, drive team development, and maintain operations in line with company standards. This opportunity is ideal for an ambitious individual passionate about sports retail who seeks to lead by example and foster a high-performance, customer-centric environment.
 
 
 
 
 
 
 Key Responsibilities in Store Management and Supervision
 
 
 
 
 
 <ul>
 <li>
 Support the Store Manager in overseeing all daily shop floor and back-office activities.
 </li>
 <li>
 Help achieve store financial objectives by preparing forecasts, scheduling staff, and analyzing sales results.
 </li>
 <li>
 Ensure team delivers outstanding customer service in line with the GMG customer promise.
 </li>
 <li>
 Implement and monitor visual merchandising, inventory controls, and stock replenishment procedures.
 </li>
 <li>
 Assist in driving promotional activity and new product launches to maximize sales opportunities.
 </li>
 <li>
 Oversee compliance with company policies, UAE legal, health, and safety requirements.
 </li>
 <li>
 Lead and support Store Manager in conducting regular performance reviews.
 </li>
 <li>
 Address customer queries and complaints in a professional and timely manner.
 </li>
 </ul>
 
 
 
 
 
 What We Look for in a Store Supervisor
 
 
 
 
 
 <ul>
 <li>
 Education: Minimum bachelor&rsquo;s degree in business, Retail Management, or a related field preferred.
 </li>
 <li>
 Experience: At least 3 years in retail management or supervisory roles, ideally within a sports, fashion, or lifestyle brand environment.
 </li>
 <li>
 Proven experience in leading teams and managing store operations in a high-volume retail setting.
 </li>
 <li>
 Strong organizational, analytical, and communication skills with a proactive and positive attitude.
 </li>
 <li>
 Solid understanding of customer needs and a strong customer service ethic.
 </li>
 <li>
 Demonstrated ability to motivate and develop team members and to work with colleagues from diverse backgrounds.
 </li>
 <li>
 Tech savvy and comfortable with retail management and point of sale systems.
 </li>
 <li>
 Fluency in English required; knowledge of Arabic is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Why Join GMG&rsquo;s UAE Sports Retail Team?
 
 
 
 
 
 <ul>
 <li>
 Opportunity to grow within a leading international sports and lifestyle group with a strong retail reputation.
 </li>
 <li>
 Dynamic and engaging work culture focused on teamwork and employee well-being.
 </li>
 <li>
 Competitive salary package with attractive benefits.
 </li>
 <li>
 Hands-on training, career progression support, and exposure to top global brands.
 </li>
 </ul>
 
 
</div>

Store Supervisor

Berluti

<div>
 Le poste
 
 
 Berluti, the only men's House in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina.
 
 
 In 2005, the House launched its leather goods collection and, in 2011, a ready-to-wear collection.
 
 
 Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories, offer an innovative lifestyle while keeping the Berluti spirit.
 
 
 Berluti is currently looking for a
 
 Store Supervisor
 
 (M/W) based in our
 
 Dubai Mall Flagship
 
 Store. Reporting directly to the Store Manager, the Supervisor will support the store manager in the day-to-day management of the business ensuring an exceptional customer experience. They play a key role in the store, motivating and inspiring the team to achieve productivity and sales goals. They must embody the role of Ambassador of the Brand and must be reliable, disciplined, autonomous, and proactive. They must also possess excellent leadership skills, product knowledge, and CRM expertise.
 
 
 Les missions
 
 
 
 Business And Client Development
 
 
 
 <ul>
 <li>
 Assist with supervising and developing the store's activity and performance under the guidance of store management by cultivating a comprehensive and strategic understanding of the business.
 </li>
 <li>
 Monitor weekly and monthly KPIs for store sales and staff performance as well as CRM KPIs.
 </li>
 <li>
 Maximize potential across all product categories offered in-store by leveraging all available resources (VM, training, CRM, events...) and promoting synergies between categories.
 </li>
 <li>
 Work in partnership with the EMEA headquarters teams and Store Manager to identify key opportunities and best practices for the store.
 </li>
 <li>
 Promote customer loyalty to ensure quantitative and qualitative targets are met.
 </li>
 <li>
 Ensure excellence in customer service.
 </li>
 <li>
 Be an expert in products as well as understand industry trends.
 
 
 </li>
 </ul>
 
 Team Leadership And Management
 
 
 
 <ul>
 <li>
 Support in promoting the spirit of Brand through effective communication with the team.
 </li>
 <li>
 Engage sales team while sharing best practices.
 </li>
 <li>
 In partnership with the Store Manager, create a favorable work environment that is positive and inclusive; empower teams while encouraging innovative solutions.
 </li>
 <li>
 In collaboration with the Store Manager, ensure team development &amp; training (both individually &amp; collectively) by sharing development plans.
 </li>
 <li>
 Participate in onboarding new hires &amp; their onboarding. Stand as support for Store Manager in monitoring individual &amp; collective team performances.
 </li>
 <li>
 Communicate &amp; embody strategic vision, goals, projects &amp; initiatives making sure team consistently displays values &amp; behaviors of Brand.
 </li>
 <li>
 Work diligently with energy &amp; creativity maximizing opportunities to progress brand objectives.
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 <ul>
 <li>
 Ensure operational procedures are communicated understood &amp; implemented especially concerning transactions inventories transfers etc.
 </li>
 <li>
 Retail excellence: Organize contribute to stock management ensuring respect for visual merchandising.
 </li>
 <li>
 Ensure synergy cooperation between sales teams back office.To ensure that the boutique's image and the care given to products comply with the House's guidelines, and to secure the commitment of the teams in this respect.
 
 
 </li>
 </ul>
 Votre profil
 
 
 <ul>
 <li>
 Passionate about Luxury and Retail.
 </li>
 <li>
 Brand Ambassador
 </li>
 <li>
 Solid knowledge of products, trends, and sales techniques.
 </li>
 <li>
 Extensive experience in sales within the fashion and luxury goods sector.
 </li>
 <li>
 Leadership skills with an ability to work as a team in a cross-functional manner.
 </li>
 <li>
 Service oriented, initiative-taking abilities, commercial proposal strength while respecting the values of the Brand.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Talent for management, coaching, and team development.
 </li>
 <li>
 Proficient in computer tools.
 </li>
 <li>
 Evolving profile.
 
 
 </li>
 </ul>
 Informations compl&eacute;mentaires
 
 
 Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.
</div>

Store Supervisor (M/W) - Dubai

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
Fulfillment Operations<ul>
<li>
Lead day-to-day fulfillment operations to ensure accurate and timely order processing, packing, and dispatch.</li>
</ul><ul><li>Monitor order accuracy, lead times, and service-level agreements (SLAs).</li>
<li>Identify and resolve operational bottlenecks affecting fulfillment performance.</li>
</ul>
Coordination with Buying, Supply Chain, Tech, Commercial and other stake holders<ul>
<li>Collaborate closely with the Buying team to align inventory availability with sales and demand forecasts.</li>
<li>Work with Supply Chain counterparts to ensure optimal stock levels, efficient replenishment, and inbound logistics coordination.</li>
<li>Act as a key liaison between cross-functional teams to address issues affecting operational flow.</li>
<li>Coordination with IT on all ongoing project and ensure UAT signing off prior launching.</li>
<li>Coordinate with Commercial, CS and other stake holders with necessary support with analytical reports, presentation etc.</li>
</ul>
3PL Warehouse Oversight and support
<ul><li>Monitor performance of third-party logistics (3PL) partners against SLAs (e.g., order accuracy, shipping timelines, inventory accuracy).</li>
<li>Conduct regular performance reviews and escalate issues when necessary.</li>
<li>Ensure SOPs and compliance standards are consistently followed by external partners.</li>
<li>Support US team with constructive Feedback towards continuous improvement.</li>
</ul>
Operations Support &amp; Continuous Improvement<ul>
<li>Support the end-to-end U.S. operations cycle including returns, reverse logistics, and warehouse transfers.</li>
<li>Contribute to the development and refinement of operational KPIs, reports, and dashboards.</li>
<li>Lead and participate in continuous improvement initiatives to enhance cost-efficiency, speed, and customer satisfaction.</li>
</ul>
What you&rsquo;ll need to succeed 
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Warehouse Team Lead - Level Shoes

Key Accountabilities:
<ul>
 <li>Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take</li>
 <li>Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues</li>
 <li>Assist SM in planning weekly rota, training schedule and annual leaves</li>
 <li>Analyze and record personnel and operational data, and write related activity reports.</li>
 <li>Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e. Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results</li>
 <li>Control cash handling and inventory management in the store ensuring no discrepancies by end of the day</li>
 <li>Resolve customer complaints and collate feedback on the products and services.</li>
 <li>Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning</li>
 <li>Maintain store staff job results, Monitor Staff attendance and disciplining employees; planning, monitoring, and appraising job results</li>
 <li>Ensure safety of cash and valuable inventory in the store</li>
</ul>
Skills:
<ul>
 <li>Highly self-motivated and able to act on own abilities</li>
 <li>Effective listening skills that deliver against customer needs</li>
 <li>Passion &amp; motivation for over achieving against KPI s</li>
 <li>Great at networking and building genuine and productive relationships</li>
 <li>Interest in and awareness of technology</li>
 <li>Mobility within local area</li>
 <li>Evidence of attaining and exceeding service / sales related targets/goals</li>
 <li>Working collaboratively</li>
 <li>Influencing &amp; persuading</li>
 <li>Delivery of Results</li>
 <li>Focusing on the customer</li>
 <li>May be required to perform additional tasks and responsibilities in line with the needs of the business</li>
 <li>Leadership</li>
 <li>Coaching &amp; Developing</li>
</ul>

Team Leader Retail

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