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associate, risk dashboard developer

business analyst

risk analyst

FDM Group

<div><div><div><div><div><h2 class="jobSectionHeader"><b>About The Role</b></h2>
</div></div></div><div><div><div><div><div>FDM is a global business and technology consultancy seeking a Technical Business Analyst to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in London, Edinburgh or Bristol.
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Our client is seeking a Technical Business Analyst who bridges business, technology, cyber security, fraud operations, data and risk teams. The role translates strategic outcomes and operational needs into clear product, data, control and engineering requirements for the Fraud &amp; Security Value Stream. The role supports the design, implementation and continuous improvement of AI-enabled capabilities that strengthen fraud detection, cyber defence, security observability, operational resilience and AI governance. It maintains alignment between business priorities, delivery outcomes, control obligations and technical implementation throughout the lifecycle of each initiative.
</div><div></div><div><b>Responsibilities</b>
</div><div></div><ul><li>Analyse and document business, operational, regulatory and technical requirements. Facilitate workshops. Translate outcomes into ADO epics, features, user stories and acceptance criteria. Maintain end-to-end traceability and support prioritisation</li>
 <li>Identify and shape opportunities across threat detection, alert triage, investigation, case management, orchestration, fraud analytics, resilience and AI governance monitoring. Define workflows, business rules, exception handling, decision boundaries and human oversight.</li>
<li>Define data requirements, authoritative sources, ownership, lineage, quality, access and retention needs. Produce mappings, dictionaries and data-flow views. Work with data and engineering teams to confirm readiness.</li>
<li>Embed secure-by-design and responsible AI requirements. Document control, privacy, compliance, auditability, observability and governance-gate evidence. Support risk assessments and production-readiness reviews.</li>
<li>Partner with architects, product leads, engineers and platform teams. Support backlog refinement, dependency management, sprint planning, testing, release and operational readiness. Maintain assumptions, risks, issues and decisions.</li>
<li>Define baselines, outcomes and KPIs for fraud, cyber and operational use cases. Support benefits tracking, dashboards, post-implementation review and continuous improvement.</li>
</ul></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About You</b></h2>
</div></div></div><div><div><div><div><ul><li>At least five years of business analysis or technical business analysis experience.</li>
<li>Experience delivering technology-enabled transformation.</li>
<li>Experience translating complex business and control needs into technical requirements.</li>
<li>Experience working in Agile or iterative delivery environments.</li>
<li>Strong stakeholder management across business and technology teams.</li>
<li>Experience supporting testing, operational readiness and adoption.</li>
</ul><div><b>Technical and Professional Skills</b>
</div><div></div><ul><li>Requirements elicitation and traceability.</li>
<li>Process modelling and workshop facilitation.</li>
<li>Data analysis, data mapping and integration concepts.
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</li><li>API, cloud, analytics and security-monitoring concepts.
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</li><li>Agile backlog management and testing methods.
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</li><li>Risk, control and audit documentation.
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</li><li>Clear written and executive communication</li>
</ul><div><b>Desirable Experience</b>
</div><div></div><ul><li>Experience in cyber security, fraud, risk, operational resilience or financial services.
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</li><li>Experience delivering AI, machine learning, analytics or intelligent automation capabilities.
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</li><li>Experience with cloud and data platforms, preferably Microsoft Azure.
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</li><li>Knowledge of security operations, fraud operations, SIEM/XDR, case management or orchestration.
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</li><li>Knowledge of responsible AI and AI governance practices.</li>
</ul></div></div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
</div></div></div><div><div><div><div><div>FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK &lsquo;Best Employer&rsquo;.
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<b>Diversity and Inclusion</b>
</div><div><br>
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
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<b>Why join us</b>
</div><div></div><ul><li>Career coaching, mentoring and access to upskilling throughout your entire FDM career</li>
<li>Assignments with global companies and opportunities to work abroad</li>
<li>Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field</li>
<li>Annual leave and work-place pension</li></ul></div></div></div></div></div></div><p></p>

Technical Business Analyst- London, Edinburgh or Bristol

Chubb Insurance

<div><h1 class="jobSectionHeader"><b>AI Solutions Analyst (Mandarin Speaking)
</b></h1><p>Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&amp;P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .
</p><p>This role will be to work as part of the AI Business Solutions group and join our fast-paced, high-energy team responsible for transforming the way Chubb operates globally and deliver meaningful business impact across the value chain.
</p><p>This position offers the opportunity to leverage the entire spectrum of digital capabilities towards solving a wide variety of business problems as well as unique challenges in problem-solving. The focus is on applying a combination of industry-standard practices and innovative ideas to transform the way Chubb operates fundamentally.</p></div>
<br><div><p><b>Required
</b></p><ul><li>Experience in managing transformation projects in the business with the ability to work with cross functional teams to achieve the goals of the projects
</li><li>Sound understanding of technology, business and operations with hands on experience in delivering projects across the various functions.
</li><li>Strong Insurance domain knowledge with other core insurance functions such as claims, marketing, distribution, legal and operations.
</li><li>Understanding of Insurance sales and distribution for Consumer line of products and any experience in telemarketing domain is desirable.
</li><li>Industry certifications such as ACII, FCII, CIP, CPCU preferred.
</li><li>Master&rsquo;s/Bachelor&rsquo;s degree in Engineering (Computer Science), Business, Mathematics, Statistics, Economics, or related discipline.
</li><li>Creative thinker with proven skills in conceptualizing new product features, define product roadmaps, develop business cases and proposals for solutions built on digital technologies.
</li><li>Ability to work with cross functional global and local teams for the various projects across multiple time zones as and when required.
</li><li>Ability to deliver efficient and creative solutions in an incredibly fast paced environment with limited resources and minimal supervision.
</li><li>Builds and maintains effective relationships with internal and external stakeholders.
</li><li>Have an awareness of suitable KPIS associated with large scale projects .
</li><li>The ability to prioritise and manage workloads within tight timescales and budgetary constraints;
</li><li>An eye for detail, excellent communication skills and be able to interrogate reported information and challenge sources where inconsistencies are found.
</li><li>Knowledge of Property and Casualty Products, Accident and Health Products or Personal Lines Products useful.
</li><li><b>MUST be fluent in Mandarin and English<br>
</b></li></ul><p></p><p><b>We offer in return!
</b></p><p>Competitive salary &amp; pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning &amp; development offerings, Employee Assistance program.
</p><p><b>Integrity. client focus. respect. excellence. teamwork
</b></p><p>Our core values dictate how we live and work. We&rsquo;re an ethical and honest company that&rsquo;s wholly committed to its clients. A business that&rsquo;s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that&rsquo;s collaborative and supportive.
</p><p>Diversity &amp; Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
</p><p>We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.</p></div><p></p>

AI Solutions Analyst (Fluent in Mandarin & English)

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
WWPS Business Operations is seeking a driven and talented Business Operations Analyst to play a critical role within the Worldwide Public Sector Field Sales Operations organization.<br>
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This role will serve as an important point of coordination across WWPS Sales, Business Operations, Finance, technical teams, and other cross-functional organizations. The successful candidate will help develop scalable operational mechanisms, generate actionable business insights, create strategic narratives, and support operating cadences that enable growth across the Worldwide Public Sector organization.<br>
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Additional key focus of the role will be supporting the development, deployment, and adoption of Generative AI solutions that improve operational productivity, data quality, business visibility, and decision-making. The analyst will partner with business and technical teams to identify high-value use cases, automate recurring activities, and scale successful solutions across WWPS.<br>
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Data analysis is central to Amazon&rsquo;s culture, and this role will have a direct impact on business strategy and execution. The analyst will transform complex usage, pipeline, financial, and operational data into clear insights and recommendations for Field Sales Operations, Sales leaders, and senior WWPS leadership.<br>
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Success in this position requires strong analytical capabilities, sound business judgment, excellent communication skills, and the ability to work effectively across multiple organizations. The ideal candidate will be comfortable operating in an ambiguous environment, managing multiple priorities, and translating business requirements into scalable processes, reporting mechanisms, and technology-enabled solutions.<br>
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Key job responsibilities<br>
<ul><li>Analyze usage, pipeline, financial, and operational data to generate insights, identify trends, and support data-driven decision-making.</li></ul><br>
<ul><li>Leverage GenAI to enhance, develop, and maintain dashboards, reports, and recurring metrics to track business performance and support leadership reviews, while driving adoption of GenAI-enabled reporting and analytics solutions across WWPS.</li></ul><br>
<ul><li>Support business planning and operational cadences, including forecasting, pipeline reviews, and performance reporting.</li></ul><br>
<ul><li>Partner with cross-functional teams to gather requirements and deliver scalable analytical and reporting solutions.</li></ul><br>
<ul><li>Create clear summaries, reports, and narrativees that communicate key findings, risks, and opportunities to stakeholders.</li></ul><br>
<ul><li>Identify opportunities to improve processes, data quality, and operational efficiency through automation and analytical tools, including GenAI-enabled solutions.</li></ul><br>
<ul><li>Support ad hoc analysis and strategic initiatives for Sales and Business Operations teams across WWPS.</li></ul><br>
Basic qualifications<br>
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Experience in finance, business management and sales operations<br>
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field<br>
Experience with sales CRM tools such as Salesforce or similar software<br>
Experience defining, refining and implementing sales processes, procedures and policies or equivalent<br>
Preferred qualifications<br>
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5+ years of finance, business management and sales operations experience<br>
Experience working within a high-growth, technology company</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Experience with sales CRM tools such as Salesforce or similar software</li><li>Experience using Microsoft Excel to manipulate and analyze data</li><li>Experience defining, refining and implementing sales processes, procedures and policies or equivalent</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience working within a high-growth, technology company</li><li>Experience in finance, business management and sales operations</li></ul><br>
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.<br>
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Business Operations Mgr, UKGI AWS SMGS Ops Sales Ops-WWPS

Shawbrook

<div><div><p>Shawbrook
 </p><p>Product
 </p><p>London, England, GB
 </p><p>Posted on August 27, 2026
</p></div><div><div><div><p><b>Employer reference:</b> REF1701Y</p>
</div></div><h2 class="jobSectionHeader"><b>The Opportunity</b></h2>
<div><p>Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.</p><p>
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.</p><p>
The business model we have created is unique and difficult to replicate, with our &lsquo;best of both&rsquo; approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you&rsquo;re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you&rsquo;re our kind of person.</p><p>
Work with us because you:</p><ul><li>
Want to be part of a bank built for the dynamics of the modern world</li><li>
Relish a challenge and enjoy a fast-paced, innovative and hardworking culture</li><li>
Enjoy finding new and better ways to solve complexity and make things happen</li><li>
Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups</li><li>
Care about society and the environment and want to be part of a business that cares too</li><li>
Want to continue to grow professionally and be the best version of yourself</li></ul>
</div><h2 class="jobSectionHeader"><b>The Role &amp; Responsibilities</b></h2>
<div><p>As a Business Analyst within Shawbrook&rsquo;s Commercial space, your primary focus will be on driving the bank&rsquo;s strategic digital and technology transformation agenda. You will play a key role in analysing, designing, and optimising systems, APIs, and data integrations to enable seamless connectivity across platforms and support the delivery of scalable, intelligent digital products.</p><p>
In this role, you&rsquo;ll combine deep analytical thinking with strong technical understanding to bridge the gap between business and technology, helping Shawbrook realise its ambition of building modern, data-driven, and AI-enabled financial products.</p><p><b>
Key Responsibilities</b></p><ul><li>
Your main responsibility will be to analyse and optimise Shawbrook&rsquo;s systems, software, and data integrations, with a particular focus on APIs, automation, and emerging AI capabilities. You will work closely with Product, Engineering, Data, Architecture, and Operations teams to design technically robust solutions that improve performance, scalability, and user experience. Acting as the bridge between business needs and technical delivery, you will translate complex requirements into clear, actionable outcomes that enhance both customer and colleague journeys.</li><li>
To succeed in this role, you&rsquo;ll need to be a collaborative problem-solver with strong communication and stakeholder management skills. You&rsquo;ll engage across the organisation &mdash; including with Product, Operations, Risk, and Technology &mdash; to ensure alignment between business priorities and technical delivery. Your ability to articulate complex technical concepts in clear business terms will be key to influencing decision-making and ensuring successful outcomes.</li><li>
As a self-starter, you&rsquo;ll take ownership of your work, driving analysis and delivery with precision and accountability. You&rsquo;ll be comfortable working independently in a fast-paced, product-led environment &mdash; proactively identifying opportunities for improvement, mitigating delivery risks, and ensuring that solutions meet Shawbrook&rsquo;s strategic and technical standards.</li></ul>
</div><h2 class="jobSectionHeader"><b>The Person</b></h2>
<div><ul><li><b>Delivery in Product</b>: You should have a strong understanding of agile product delivery and technical implementation within a product-led environment. Familiarity with agile ceremonies, sprint cycles, and tools such as JIRA, Miro and Confluence will enable you to effectively collaborate with engineering, data, and product teams. You will play a key role in translating business needs into clear technical requirements &mdash; ensuring API integrations, data flows, and system enhancements are delivered efficiently, securely, and to a high standard.</li><li><b>
Analytical Mindset: </b>You will apply a technically focused analytical mindset to break down complex systems, data structures, and integration challenges into clear, actionable insights. By interrogating data, mapping APIs, and visualising system dependencies, you will identify opportunities to improve performance, automate processes, and enhance user experience. Your ability to think critically and solve technical problems will be essential to delivering robust, future-ready solutions.</li><li><b>
Proven Communication: </b>You will collaborate across cross-functional teams &mdash; including Product, Architecture, Engineering, and Data &mdash; to ensure a shared understanding of business and technical requirements. Your ability to communicate complex system or data concepts clearly to both technical and non-technical stakeholders will help drive alignment and informed decision-making. Strong documentation and presentation skills will ensure technical artefacts are accurate, traceable, and easy to understand.</li><li><b>
Execution: </b>With your curiosity and self-starting approach, you will proactively conduct system and data gap analyses, assess API and integration points, and propose innovative technical solutions. You will take ownership of delivery from discovery through implementation, ensuring that designs are validated and aligned with strategic goals. Your drive for precision and accountability will underpin successful project execution and measurable business value.</li></ul>
</div><h2 class="jobSectionHeader"><b>Reward</b></h2>
<div><p>Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:</p><ul><li>
Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment</li><li>
Free access to Headspace, a mindfulness &amp; meditation digital health app</li><li>
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause</li><li>
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health</li><li>
Cycle-to-work scheme</li><li>
Discounts on gym membership</li><li>
Contributory pension scheme &amp; death in service</li></ul><p>
Your Lifestyle - It&rsquo;s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you&rsquo;re enjoying your leisure time.</p><ul><li>
Minimum of 25 days holiday per year</li><li>
Option to buy or sell holiday days through our flexi-holiday scheme</li><li>
Discounts on gym membership nationwide</li><li>
Access to discounts on a range of high street and online brands</li><li>
Community support and charitable giving</li></ul><p>
Your Contribution - We&rsquo;re focused on rewarding those that go the extra mile in helping us achieve our goals.</p><ul><li>
Participation in our annual discretionary bonus scheme designed to reward your contribution to our success</li><li>
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done</li></ul></div></div></div>

Business Analyst

Citi

<div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p>
<p></p><p><b>Team/Role Overview</b></p>
<p>Citi is building the next generation of AI-powered financial products across its global Services business. We are seeking experienced SVP-level AI Product Managers to <b>drive the execution of the AI product agenda</b> within a specific business line &mdash; Payments, Investor Services, Issuer Services, or Trade.</p>
<p></p><p>This role operates at the heart of the business, working at the intersection of commercial product management, client engagement, and AI delivery. You will manage significant components of the Global AI Product roadmap for your business line &mdash; contributing to strategic direction, prioritising use cases, and driving disciplined execution from concept through to commercialisation. You will be expected to work with significant autonomy while maintaining close alignment with the Director-level AI leadership above you.</p>
<p></p><p><b>What Makes This Role Distinct</b></p>
<p>This is a <b>delivery-focused, </b><b>commercially-accountable,</b><b> client-engaged</b> role. Unlike the Director-level position which is primarily strategy-setting, this role is defined by:</p>
<ul><li><b>Hands-on execution ownership</b> &mdash; you are accountable for delivery plans, milestones, and outcomes, not just strategy</li>
<li><b>Direct, day-to-day client engagement</b> &mdash; you are regularly in the room with enterprise clients validating solutions and co-creating products</li>
<li><b>Use case ownership</b> &mdash; you manage specific AI use cases end-to-end, from business case through to production and commercial launch</li>
<li><b>Commercial discipline</b> &mdash; you apply rigorous ROI-thinking to every investment decision and track actuals against projections</li>
<li><b>AI Risk Co-ordination</b> Establish and manage a consolidated AI risk framework for TWCS &mdash; coordinating across Model Risk Management, Operational Risk, Technology, and the Line of Business to maintain a live, actionable AI risk register.</li>
<li><b>AI Testing &amp; Performance</b> Define and own the AI testing strategy across the full model lifecycle &mdash; setting performance benchmarks, robustness protocols, and continuous improvement feedback loops tailored to trade finance use cases.</li>
<li><b>AI Governance &amp; Implementation</b> Design and implement a fit-for-purpose AI Governance framework &mdash; embedding model lifecycle policies, committee structures, and governance controls into Agile delivery workflows, aligned to Citi enterprise standards and emerging regulatory mandates.</li>
<li><b>Explainability &amp; Audit Readiness</b> Embed Explainable AI (XAI) solutions across TWCS AI use cases and ensure all models are perpetually audit-ready &mdash; maintaining comprehensive model documentation, data lineage artefacts, and regulatory compliance controls.</li>
<li><b>Market Intelligence &amp; Programme Management</b> conduct structured market research to identify AI-driven opportunities &mdash; translating external signals, client needs, and competitive dynamics into actionable product AI programmes.</li>
<li><b>AI Use Case Development</b> Define, structure, and prioritise AI use cases across the product and sub product portfolio &mdash; ensuring each use case is grounded in client value, commercial viability, technical feasibility, and risk acceptability.</li>
<li><b>Post Ops process</b> design and drive how operation process changes after AI is deployed.</li>
<li><b>AI Product Ecosystem</b> Build and manage the AI product ecosystem &mdash; cultivating partnerships with technology providers, internal platforms, and external innovators to create a coherent, interoperable foundation for AI-powered trade finance products</li>
</ul><p></p><p><b>What you&rsquo;ll do</b></p>
<p><b>AI Product Roadmap &amp; Execution</b></p>
<ul><li>Own and drive significant workstreams within the Global AI Product roadmap for your business line &mdash; translating strategic priorities into detailed delivery plans, managing milestones, and driving cross-functional execution from concept through commercialisation</li>
<li>Prioritise the AI use case backlog based on ROI, strategic fit, and client demand &mdash; maintaining a clear, well-groomed product backlog that aligns business objectives with engineering execution</li>
<li>Balance innovation ambition with business pragmatism and P&amp;L accountability</li>
</ul><p><b>Client-Facing AI Products</b></p>
<ul><li>Identify, scope, and drive the delivery of AI-powered capabilities that create differentiated value for clients &mdash; such as intelligent payment orchestration, predictive receivables management, anomaly detection, and personalised client insights</li>
<li>Engage directly and regularly with enterprise clients to validate solutions, gather requirements, manage expectations, and co-create products</li>
<li>Define clear go-to-market plans for AI products, managing the full lifecycle from initial prototype to commercial launch</li>
</ul><p><b>Commercial Discipline &amp; Business Case Management</b></p>
<ul><li>Develop business cases and ROI analyses for AI initiatives &mdash; modelling cost and revenue scenarios, tracking actuals against projections, and presenting investment recommendations to senior stakeholders</li>
<li>Evaluate all AI opportunities through a rigorous commercial lens, ensuring every initiative drives measurable financial outcomes</li>
<li>Contribute to P&amp;L reporting and commercial performance tracking for your AI product portfolio</li>
</ul><p><b>Internal AI Adoption</b></p>
<ul><li>Drive the structured identification and deployment of AI tools that enhance internal operations and team productivity across your business line</li>
<li>Champion responsible AI adoption &mdash; acting as the primary internal advocate for AI literacy and culture change</li>
</ul><p><b>Responsible AI &amp; Enterprise Controls</b></p>
<ul><li>Ensure all AI capabilities are built in line with Citi's enterprise risk standards &mdash; coordinating model risk governance, data lineage documentation, explainability requirements, and regulatory compliance controls</li>
<li>Proactively identify and escalate ethical AI considerations to senior stakeholders</li>
</ul><p><b>Stakeholder Management &amp; Global Delivery</b></p>
<ul><li>Cultivate effective working relationships across Sales, Technology, Operations, Finance, Compliance, Risk, and Legal &mdash; facilitating alignment across competing priorities</li>
<li>Manage the geographic rollout of AI capabilities across multiple markets, adapting solutions to local regulatory requirements while maintaining global design consistency</li>
</ul><p></p><div><p><b>What we&rsquo;ll need from you</b></p>
</div><ul><li>Relevant product management experience, including demonstrated delivery of large-scale, technology-led products</li>
<li>Proven experience building, launching, or scaling AI/ML-powered products or digital platforms, ideally in financial services or FinTech</li>
<li>Strong commercial acumen &mdash; ability to build business cases, contribute to P&amp;L analysis, and drive ROI-driven product investment decisions</li>
<li>3+ years of direct or indirect external client-facing experience; comfortable co-creating and validating products with enterprise clients</li>
<li>Deep understanding of AI concepts, model risk management, responsible AI frameworks, and enterprise governance requirements</li>
<li>Exceptional stakeholder management skills and ability to influence without authority in a matrixed global organisation</li>
<li>Background in a relevant financial services domain (Payments, Transaction Banking, Investor Services, or Capital Markets)</li>
<li>Outstanding verbal and written communication skills across executive, technical, and client audiences</li>
</ul><p><i>Preferred</i></p>
<ul><li>Experience working within or alongside compliance, legal, or risk functions on regulated AI deployments</li>
<li>Familiarity with Generative AI tools and their practical application to enterprise workflows</li>
<li>Experience with agile delivery methodologies and cross-functional product team leadership</li>
</ul><p><b><i>Success Measures</i></b></p>
<ul><li>Use case delivery velocity &mdash; number of AI products moved from concept to commercialisation</li>
<li>Commercial outcomes &mdash; revenue generated and cost savings achieved through AI initiatives</li>
<li>Client satisfaction and adoption rates for AI-powered solutions</li>
<li>Quality and accuracy of business case modelling and ROI tracking</li>
<li>Strength of internal AI adoption and productivity improvements</li>
</ul><p></p><p><b>What we can offer you</b></p>
<p>We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.</p>
<p></p><p>By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:</p>
<p></p><ul><li>Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure</li>
</ul><ul><li>A discretional annual performance related bonus</li>
<li>Private medical insurance packages to suit your personal circumstances</li>
<li>Employee Assistance Program
</li><li>Pension Plan</li>
<li>Paid Parental Leave</li>
<li>Special discounts for employees, family, and friends</li>
<li>Access to an array of learning and development resources</li>
</ul><p></p><p>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.</p>
<p></p><p><b>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</b></p>
<p></p><p>-</p>
<h2 class="jobSectionHeader"><b>Job Family Group:
</b></h2>Product Management and Development
<p>-</p>
<h2 class="jobSectionHeader"><b>Job Family:</b></h2>
Product Management
<p>-</p>
<h2 class="jobSectionHeader"><b>Time Type:</b></h2>
Full time
<p>-</p>
<h2 class="jobSectionHeader"><b>Most Relevant Skills
</b></h2>Please see the requirements listed above.
<p>-</p>
<h2 class="jobSectionHeader"><b>Other Relevant Skills
</b></h2>For complementary skills, please see above and/or contact the recruiter.
<p>-</p>
<p><i>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p></div><p></p>

AI Product Manager - Business Line Execution (Senior Vice President)

Product Manager, Risk

Behavox

<div><h4 class="jobSectionHeader"><b>About Behavox</b></h4>
<p>
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.</p>
<p>
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.</p>
<p>
Our approach is unique, and it's validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.</p>
<p>
We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.</p>
<p><b>
About the Role</b></p>
<p>
Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks.</p>
<p>
Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships.</p>
<p>
The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value.</p>
<p>
This is a hybrid position based out of our London office.</p>
<p><b>
What You'll Bring</b></p>
<ul>
<li><b>Enterprise compliance technology and unified controls frameworks.</b> Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time.</li>
<li><b>Financial services regulatory environment.</b> Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors.</li>
<li><b>Multi-stakeholder account management across regulated financial institutions.</b> Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously.</li>
<li><b>Commercial lifecycle management for enterprise SaaS.</b> Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes.</li>
<li><b>Escalation management and operational accountability</b>. Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution.</li>
</ul>
<p><b>What You'll Do</b></p>
<ul>
<li><b>Account health monitoring and risk identification.</b> Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction.</li>
<li><b>Executive business review design and delivery.</b> Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls.</li>
<li><b>Renewal ownership and churn forecasting.</b> Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators.</li>
<li><b>Expansion identification and commercial execution.</b> Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence.</li>
<li><b>Delivery follow-through and client communication ownership.</b> Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing.</li>
</ul>
<p><b>What We Offer
</b></p><ul><li>A truly global mission with a passionate community in locations all over the world<br>
</li>
<li>Huge impact and learning potential as our aspirations require bold innovation<br>
</li>
<li>Highly competitive compensation</li>
<li>Benefits include fully covered health coverage for employee and family<br>
</li>
<li>Generous time-off policy and flexible work schedule</li>
</ul>
<p><b>About Our Process</b></p><br>
<p>
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.<br>
<br>
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.<br>
<br>
The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.</p>
<p><b>
Please note that:</b></p>
<ul>
<li>We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process</li>
<li>Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.</li></ul></div>

Strategic Account Manager 3

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