sales development programmes coordinator Jobs in Manchester

sales development programmes coordinator

sales coordinator

Mark43

<div><div><p>Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.</p></div><p><br>
Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.</p>
<p>
We're seeking an experienced Technical Account Manager to drive customer success and engagement for our growing list of UK accounts. In this role, you will be responsible for developing and scaling our account management program, ensuring the health and satisfaction of customers through creative, flexible solutions. With at least 5 years in a technical account management role at an enterprise software company, the ideal candidate brings expertise in managing complex accounts, particularly within government sectors. You will collaborate with our Services, Customer Experience, and Sales teams to support a customer-first approach that builds trust and long-term partnership.</p><br>
<p></p>
<p><b>
What You'll Do</b></p>
<p>
If you were part of our team, here are some things you would do:</p>
<ul>
<li>Assist with the implementation and troubleshooting of technical services for public safety agencies in the UK.</li>
<li>Analyze customers' technical landscapes, processes, and policies to recommend services such as interfaces, migrations, and analytics</li>
<li>Act as a customer advocate, addressing pain points, and collaborating with the Services teams, Customer Experience, Product, and Engineering teams to drive resolution and improvement.</li>
<li>Deliver technical and product expertise to support sales, build relationships, and align on customer implementation timelines.</li>
<li>Analyze customer needs, recommend enhancements, and communicate feedback to developers for continuous improvement.</li>
<li>Track and report on account metrics and product performance to support sales goals and customer satisfaction.</li>
<li>Guide key stakeholders through different stages of technical implementation, including requirements gathering, solutioning, documentation, configuration and mapping, and user acceptance testing</li>
<li>Align with Delivery teams on customer implementation timelines and payment milestones.</li></ul><br>
<p></p>
<p><b>
What You'll Need</b></p>
<ul>
<li>Proven experience as a Technical Account Manager with strong technical support skills across pre- and post-sales.</li>
<li>Ability to address product queries promptly and train customers for effective product use.</li>
<li>Technical expertise in digital technologies, SaaS, and front-end development, with an ability to explain complex concepts to non-technical audiences.</li>
<li>Skilled in identifying cost-effective solutions and addressing customer needs with strategic recommendations.</li>
<li>Excellent communication, analytical, and problem-solving skills.</li>
<li>Ability to work from our customer site in Manchester up to 5 days a week.</li>
</ul>
<p>People who thrive on our team also tend to share the following characteristics:</p>
<ul>
<li><b>Humble, open, and curious</b>. You're not afraid to ask questions and understand the importance of being an informed leader.</li>
<li><b>Passionate, eager, and motivated. </b>You're dedicated to the mission of improving public safety and excited to overachieve on your goals.</li>
<li><b>Relationship builder</b>. You understand that big wins take time and you're willing to put in the work day in and day out to build a relationship with the customer.
</li><li><b>Inspirational, uplifting, enthusiastic. </b>You're a leader that will motivate your team and others to successfully achieve their goals.</li></ul><br>
<p></p>
<p><b>
What We Offer</b></p>
<ul>
<li><b>28 days holiday</b> plus UK bank holidays</li>
<li><b>Private medical, dental, and vision insurance</b> through AXA Health and BUPA, fully paid for you and your dependents</li>
<li><b>18 weeks paid parental leave for primary caregivers</b> plus a ramp-back programme</li>
<li><b>Income protection</b> (75% of salary) and <b>death in service</b> cover (4x salary), fully paid</li>
<li><b>Pension</b> through Nest with 3% employer contribution</li>
<li><b>Gym reimbursement</b> for you and your partner</li>
<li><b>Equipment allowance</b> to set up your home office</li>
<li><b>AI tooling</b> including Claude Code Enterprise licences</li>
<li><b>Spring Health membership</b> with therapy sessions and mental wellness tools, fully covered</li>
<li><b>Company performance-based bonus</b></li>
<li><b>Paid sabbatical</b> of one month at your five-year anniversary</li>
<li><b>Biannual hackathons</b>, learning budget, and a team that genuinely invests in your growth</li></ul><br>
<p></p>
<p><b>
What We Value</b></p>
<ul>
<li><b>Humility.</b> You know the best ideas win, no matter where they come from. You ask questions before making assumptions and you're as happy being wrong as being right, because either way, the team gets to a better answer.</li>
<li><b>Inclusivity.</b> You respect expertise in all its forms and actively seek out perspectives different from your own. You make space for others and assume good intent.</li>
<li><b>Excellence. </b>You care deeply about technical quality in the systems you build, the designs you review, and the decisions you make. You set a high bar, lead by example, and help engineers develop the judgement to meet it independently.</li>
<li><b>Diligence. </b>You take ownership, mind the details, and understand that the software this team builds is used in moments that genuinely matter. You stay close to the technical details, surface risks early, and make sure the team delivers responsibly without cutting corners.</li>
</ul>
<p>Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment visa at this time.</p>
<p>
This role may require you to complete Non-Police Personnel Vetting (NPPV) security clearance up to level 3.</p><div><p>
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that<i> you are able to </i>perform the position<i> in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.</i><br>
<br>
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.<br>
<br>
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.<br>
<br>
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.</p></div></div>

Technical Account Manager

IDOX Group

<div><p><b>Head of Data Services</b></p><p><b>
Idox Professional Services</b></p><p><b>
Land, Property &amp; Public Protection (L3P)</b></p><p><b>
UK, home based, with occasional travel.</b></p><p></p><h1 class="jobSectionHeader"><b>
About the role</b></h1><p><b>
This role is suited to a senior data migration and Professional Services leader who can combine technical authority in complex ETL, multi-source data alignment and migration assurance with the operational, commercial and people leadership needed to scale a high-performing delivery function.</b></p><p>
The Head of Data Services will lead and mature the L3P Data Services function through a period of significant operational and market change. The role will be central to Idoxs response to Local Government Reorganisation (LGR) over the next 35 years, establishing the strategy, standards, tooling and repeatable delivery models needed for complex data alignment, migration and transformation programmes.</p><p>
This is a highly visible, UK home-based leadership opportunity, requiring someone who can bring discipline, consistency and commercial focus to day-to-day operations while driving controlled innovation through automation, AI-assisted delivery, modern data engineering practices and improved tooling.</p><p>
As a member of the L3P Professional Services leadership team, the postholder will lead, develop and scale a Data Services function responsible for complex ETL, migration, transformation, reconciliation and data alignment projects. They will act as a senior customer-facing leader and trusted advisor, balancing customer service, commercial judgement, delivery risk, technical assurance and team motivation.</p><h1 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h1><h3 class="jobSectionHeader"><b>
Strategic Leadership and Service Development</b></h3><ul><li>
Define and execute the Data Services strategy for complex ETL, migration, reconciliation and data alignment services, aligned to L3P, Professional Services and divisional objectives.</li><li>
Lead Data Services transformation, ensuring the function is scalable, commercially viable and able to support both LGR and customer onboarding demand.</li><li>
Develop a multi-year roadmap for capability, standards, tooling, AI adoption, automation and repeatable delivery models.</li><li>
Evolve Data Services from a project-based delivery function towards a standardised, productised and repeatable service model.</li></ul><h3 class="jobSectionHeader"><b>
Local Government Reorganisation Data Alignment Programme Leadership</b></h3><ul><li>
Lead the Data Services approach to Local Government Reorganisation (LGR) alignment programmes over the next 35 years, ensuring Idox has a scalable and commercially robust model for complex local authority structural change.</li><li>
Define standards and governance for multi-authority data alignment, complex ETL, multi-source data merges, transformation, reconciliation, validation and migration assurance.</li><li>
Provide senior technical and delivery leadership on LGR data strategy, reflecting local government operating realities, legacy system complexity, statutory service continuity and customer risk.</li><li>
Work with Professional Services, Product, Engineering, Sales and divisional leadership to shape LGR delivery capability, commercial propositions, implementation planning and customer messaging.</li></ul><h3 class="jobSectionHeader"><b>
Operational Excellence and Service Performance</b></h3><ul><li>
Own operational performance across utilisation, forecasting, capacity planning, delivery predictability, margin and financial efficiency.</li><li>
Establish and enforce standardised delivery methods, governance, estimation practices, quality controls and migration assurance checkpoints.</li><li>
Lead resource and capacity planning across multiple concurrent customer programmes, balancing capability, availability, commercial return and delivery risk.</li><li>
Monitor productivity, utilisation, margin, delivery quality, customer outcomes, forecast accuracy and service maturity.</li><li>
Ensure robust delivery assurance, risk management and escalation for complex ETL, migration, reconciliation and data alignment projects.</li><li>
Embed lessons learned, root-cause analysis and continuous improvement into operating practices, standards and future delivery frameworks.</li></ul><h3 class="jobSectionHeader"><b>
AI, Automation and Innovation</b></h3><ul><li>
Lead adoption of AI-assisted delivery, automation and modern data engineering practices to improve complex ETL, migration, mapping, validation, reconciliation and assurance activities.</li><li>
Automate migration assessment, rule mapping, data quality profiling, reconciliation reporting and quality assurance across multi-source customer data sets.</li><li>
Develop repeatable frameworks, tooling and accelerators that reduce manual effort and support scalable data transfer, merge and alignment programmes.</li><li>
Partner with Product and Engineering to improve capabilities for customer onboarding, legacy migration, multi-authority alignment and LGR delivery.</li></ul><h3 class="jobSectionHeader"><b>
Customer and Commercial Leadership</b></h3><ul><li>
Provide senior leadership on migration strategy, delivery approach, commercial risk and assurance for major customer programmes, including complex LGR data alignment engagements.</li><li>
Act as a trusted advisor to senior customer leaders and frontline local authority stakeholders on complex ETL, migration, reconciliation, validation and multi-source merge decisions.</li><li>
Lead strategic customer engagements, pre-sales, bid responses and commercial discussions where Data Services input is critical to scope, solution design, risk assessment, estimating and delivery confidence.</li><li>
Negotiate customer expectations on migration scope, dependencies, data quality, readiness, timelines and change control, protecting commercial position and delivery standards.</li><li>
Provide senior escalation support for high-risk programmes, balancing customer service, operational reality, commercial judgement, statutory service continuity and long-term solution success.</li></ul><h1 class="jobSectionHeader"><br>
<b>
Skills &amp; Experience</b></h1><h3 class="jobSectionHeader"><b>
Essential Experience</b></h3><ul><li>
Significant senior leadership experience, likely gained over 5+ years, running Data Services, Data Migration, ETL or Professional Services delivery functions, with direct accountability for people leadership, operational performance, customer delivery and commercial outcomes, not only technical workstreams or individual delivery assignments.</li><li>
Proven experience building, developing and scaling operational delivery teams, setting goals, managing performance and creating clear accountability across managers, senior specialists or multi-disciplinary teams.</li><li>
Significant experience leading complex data migration, ETL, transformation, data transfer, multi-source merge, reconciliation and validation programmes; experience limited primarily to BI, reporting, analytics or dashboard delivery would not be sufficient.</li><li>
Strong track record leading complex customer-facing programmes in software, technology, public sector, regulated or operationally critical environments, particularly where data from multiple systems or organisations must be aligned into a single target solution.</li><li>
Experience defining operational strategy, service improvement plans, delivery governance and organisational change in a commercially accountable delivery environment.</li><li>
Proven ability to own utilisation, forecasting, capacity planning, resource allocation, budget management, margin, delivery risk and operational performance metrics.</li><li>
Confident engaging with senior customer leaders, frontline operational users, executive stakeholders and internal leadership teams, including in high-risk, commercially sensitive or escalated delivery situations.</li></ul><h3 class="jobSectionHeader"><b>
Essential Migration and Technical Expertise</b></h3><ul><li>
Strong understanding of complex ETL, data migration, transformation, reconciliation, validation and migration governance.</li><li>
Sufficient technical depth to challenge migration approaches, estimates, data quality assumptions, merge logic, reconciliation methods and assurance plans.</li><li>
Understanding of multi-source data transfer, legacy system migration, target data model alignment, cloud migration architectures and modern data platforms.</li><li>
Awareness of automation, scripting or tooling used to improve migration delivery, such as SQL, Python or equivalent technologies.</li></ul><h3 class="jobSectionHeader"><b>
Desirable Experience</b></h3><ul><li>
Experience working with Public Sector, Local Government, regulatory, land, property, planning, public protection or similarly complex operational domains.</li><li>
Experience leading multi-organisation, multi-system or merger-related data alignment programmes, whether in local government or another complex sector.</li><li>
Experience developing repeatable migration frameworks, accelerators, quality gates or productised data migration service models.</li><li>
Experience applying AI, automation or modern tooling to improve migration assessment, mapping, reconciliation, validation or delivery assurance.</li></ul><h2 class="jobSectionHeader"><b>
Ideal Candidate Profile</b></h2><ul><li>
Senior operational leader with proven experience running complex Data Services, Data Migration, ETL or Professional Services delivery functions.</li><li>
Strong people and programme leader, able to set expectations, build capability, manage performance, protect scope and lead teams through complex, high-stakes delivery.</li><li>
Technically strong in complex ETL, data migration, multi-source data merges, reconciliation, validation and migration governance.</li><li>
Commercially astute and customer-facing, with ownership of utilisation, capacity, margin, delivery quality, customer outcomes and operational performance.</li><li>
Motivated by controlled innovation, using automation, AI and improved tooling to make migration delivery more repeatable, scalable and assured; Local Government, public sector, regulated or complex multi-organisation data alignment experience would be advantageous.</li></ul><p>
Download the full Job Description here: Head of Data Services</p><p><b>
Closing Date: 13/09/2026</b></p></div>

Head of Data Services

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2 sales coordinator jobs In Manchester

Technical Account Manager

Head of Data Services