customer service specialist Jobs in Ankara

customer service specialist

service business operation specialist Jobs in Ankara

service business operation specialist

sales operation specialist

Johnson Controls

<div><div><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</div><div><div><div><div><div><div><div><div><div><p><b><br>
How you will do it:</b></p><ul><li><p>
Oversee the complete order processing value chain, whether direct or through a distribution network.</p></li><li><p>
Engage with customers to address inquiries and manage sales order documentation.</p></li><li><p>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</p></li><li><p>
Maintain accurate data entry and updates in the ERP system.</p></li><li><p>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</p></li><li><p>
Provide exceptional customer service and resolve any conflicts or issues that arise.</p></li><li><p>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</p></li></ul><p><b><br>
What we look for:</b></p><ul><li><p>
Proven experience in customer service or as a Client Service Representative.</p></li><li><p>
Strong communication skills with an emphasis on active listening and customer orientation.</p></li><li><p>
Familiarity with ERP systems, preferably SAP.</p></li><li><p>
A proactive mindset with the ability to adapt to diverse customer personalities.</p></li><li><p>
Excellent organizational and multitasking abilities.</p></li><li><p>
Attention to detail and a commitment to delivering outstanding service.</p></li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growt</p></div></div></div></div></div></div></div></div></div></div>

Sales Operation Specialist

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
As a Service Business Operation Specialist, you will play a pivotal role in driving operational excellence across the service lifecycle and will be at the heart of our service ecosystem by ensuring data integrity, digitalization, standardization, process efficiency, and customer satisfaction. it's a launchpad for developing deep expertise in service business operations. You&rsquo;ll gain exposure to international teams, sharpen your analytical and communication skills, and contribute to meaningful improvements in how we serve our customers.<br>
<br>
In this dynamic role, you will:<br>
<br>
<ul><li>Own the Installed Base Lifecycle: From asset registration to end-of-life, manage and maintain accurate records that power our service operations.</li><li>Ensure Data Accuracy &amp; Timely Billing: Enter and validate customer information, warranties, and contracts in our Service ERP system to enable precise billing for both contract and non-contract services.</li><li>Drive System Excellence: Support data remediation and updates in Service CRM and ServiceMax, and contribute to seamless Channel Partner/Distributor transitions.</li><li>Lead Data Quality Initiatives: Manage data cleanup, migration, and verification activities to uphold operational standards.</li><li>Collaborate Across Functions: Work closely with cross-functional teams to align on data accuracy and streamline service processes.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles&amp; Responsibilities</b></p><ul><li>
Load, update, and maintain GEHC customer service contracts and warranties in all applicable Service ERP systems, including additions, deletions, and modifications.</li><li>
Ensure timely and accurate system and tax legal billing for both contract and non-contract services as per customer requests, minimizing delays and discrepancies.</li><li>
Maintain database accuracy by supporting field teams, internal stakeholders, and external customers via phone and email.</li><li>
Collaborate with Field Service Sales, Service Delivery, Service Marketing, and Commercial teams to resolve technical and process-related challenges.</li><li>
Assist Finance and Cash Collection teams in resolving customer disputes, including concessions, penalties, write-offs, and credit notes.</li><li>
Initiate and drive process improvement projects to standardize operations and enhance efficiency.</li><li>
Support the transition of distributors to Channel Partner ServiceMax by preparing data, executing cleanup activities, and managing migration in coordination with multiple stakeholders.</li><li>
Provide quarterly visibility into contract and non-contract profitability, highlighting areas for pricing optimization.</li><li>
Assist Finance teams during month-end, quarter-end, and year-end closing processes.</li><li>
Deliver prompt and effective support for all contract and non-contract related customer inquiries.</li><li>
Complete all required Quality &amp; Compliance training within defined deadlines.</li><li>
Follow Quality Assurance processes by properly archiving all relevant documentation, including proposals, signed contracts, service reports, and invoices.</li><li>
Comply with GEHC&rsquo;s Quality Manual, Management System, Policies, Goals, and all applicable laws and regulations.</li></ul><p></p><p><b>
Required Qualifications &amp; Requirements</b></p><ul><li>
Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Engineering, or a related field.</li><li>
Minimum of 3 years of relevant professional experience in operations, service, or data management.</li><li>
Strong command of English, both written and verbal.</li><li>
Excellent organizational and time management skills.</li><li>
Proven ability to prioritize tasks, meet deadlines, and maintain attention to detail.</li><li>
Comfortable managing multiple tasks and adapting to changing priorities in a fast-paced environment.</li><li>
Ability to thrive in a dynamic, routine and high-volume work setting.</li><li>
Demonstrates a strong sense of urgency and ownership.</li><li>
Strong analytical and communication skills; able to engage effectively with internal and external stakeholders at all levels.</li><li>
Self-motivated with a proactive approach to problem-solving and decision-making.</li><li>
Focused on continuous improvement and eliminating non-value-added activities.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Service Business Operation Specialist

ZEISS Group

<div>
 <p>
  <strong>
   <u>
    Field Service Specialist
   </u>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Ankara, T&uuml;rkiye
   </u>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Permanent
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  ZEISS is technology and innovation. Founded in Germany in 1846, we&rsquo;re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&amp;D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ZEISS T&uuml;rkiye is currently seeking, highly motivated and experienced Field Service Specialist/Engineer to represent ZEISS Industrial Quality Solutions (IQS) team in Ankara. As Field Service Specialist you will be responsible for service on ZEISS metrology instruments.
 </p>
 <p>
  ZEISS IQS providing years of experience with a wide range of metrology solutions such as coordinate machines, optic, multisensor systems and software. ZEISS IQS continues its path of success by offering products and services to create innovation in all around the world.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <p>
  The role of a Field Service Specialist will involve:
 </p>
 <ul>
  <li>
   Providing the necessary services in regard to installation, preventive maintenance, upgrade, calibration, trouble-shooting in the customer premises
  </li>
  <li>
   Analyzing the customer needs and technical problems in a fast and accurate way, offering necessary solutions, and ensuring the customer satisfaction at the highest level
  </li>
  <li>
   Being key person for the trouble-shooting &ndash;
  </li>
  <li>
   Visiting the customers in order to analyze and resolve the problems
  </li>
  <li>
   Identifying the customers&rsquo; needs and sharing those with the relevant unit/s in the company
  </li>
  <li>
   Providing on-site and / or remote support for devices with the fault notification/s
  </li>
  <li>
   Dealing with the customer complaints and offering the best solution to the customer
  </li>
  <li>
   Providing service reports to be delivered on time and in desired standards
  </li>
  <li>
   Communicating effectively with all target groups companywide (sales, management, customers, customer support center etc.)
  </li>
  <li>
   Build and maintaining long-term customer relationships and achieving maximum customer satisfaction and retention by ensuring that customer devices work as they should.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Experience
  </strong>
 </p>
 <p>
  As a Field Service Specialist you will have:
 </p>
 <ul>
  <li>
   University degree (electric &ndash; electronic engineering, mechatronic engineering or similar fields)
  </li>
  <li>
   Minimum 1-3 year experience in a similar position in an international company
  </li>
  <li>
   Problem-solving skills
  </li>
  <li>
   Service minded way of working and good customer skills
  </li>
  <li>
   Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
  </li>
  <li>
   Willing to travel frequently
  </li>
  <li>
   Proficiency in Microsoft Office Applications
  </li>
  <li>
   Good communication skills, able to converse readily in English, both verbally and in writing.
  </li>
  <li>
   No military obligation for male candidates
  </li>
  <li>
   Valid driving licence and active driving experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Your ZEISS Recruiting Team:
 </p>
 <p>
  Joe Taroni
 </p>
 <p>
  _______________________________________________________________________________
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.
  </em>
 </p>
 <p>
 </p>
</div>


Field Service Specialist

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Service Delivery Specialist is responsible for driving service delivery, field parts inventory and service tools management processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey.<br>
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics &amp; shipping, sometimes in a shop structure.
<br>
Responsibility to manage transportation and related logistics of goods and services to and from internal and/or external customers/suppliers.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles and Responsibilities</b></p><ul><li><p>
Establishing a smart service inventory in line with Global Parts Team&rsquo;s strategy and ensuring availability of parts in local warehouses</p></li><li><p>
Managing installation and field tool inventory; purchase, loan, calibration &amp; repair processes</p></li><li><p>
Driving data analysis and business case development for key projects</p></li><li><p>
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service</p></li><li><p>
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
For roles outside of the USA- This role requires basic experience in the Services &amp; General Operations Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).</li><li>
For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).</li></ul><p></p><p><b>
Desired Characteristics</b></p><br>
<ul><li>
Strong oral and written communication skills. Ability to document, plan, market, and execute programs.<p><br>
Note:</p><b><br>
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years&rsquo; experience required for any role based within the USA.</b> <b>For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.</b></li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Service Delivery Specialist

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Customer Service Specialist

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Job Description
 <br/>
 <br/>
 The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare&rsquo;s dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. The ideal candidate has a strong technical background in dental implants and a customer-focused mindset to drive satisfaction and business success.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical &amp; Customer Support
  </li>
  <li>
   Serve as the primary point of contact for technical inquiries related to Nobel Biocare&rsquo;s dental implants.
  </li>
  <li>
   Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
  </li>
  <li>
   Assist medium to small customers who may not have direct access to a sales representative.
  </li>
  <li>
   Respond to inbound calls and emails to ensure prompt resolution of customer issues.
  </li>
  <li>
   Sales Team Support
  </li>
  <li>
   Work closely with Territory Managers and the Product Manager to provide technical expertise.
  </li>
  <li>
   Support sales representatives with product demonstrations and technical explanations for customer meetings.
  </li>
  <li>
   Keep the sales team informed on product updates and technical developments.
  </li>
  <li>
   Proactive Customer Engagement &amp; Issue Resolution
  </li>
  <li>
   Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.
  </li>
  <li>
   Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalate.
  </li>
  <li>
   Ensure customer retention and satisfaction by delivering an outstanding support experience.
  </li>
  <li>
   Training &amp; Documentation
  </li>
  <li>
   Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
  </li>
  <li>
   Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
  </li>
  <li>
   Provide feedback to product development teams based on customer insights to enhance product quality.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 Experience &amp; Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
  </li>
  <li>
   Strong knowledge of dental implant systems and related treatment procedures.
  </li>
  <li>
   Experience working cross-functionally with sales, product management, and customer service teams.
  </li>
  <li>
   Hands-on experience with CRM software and technical support tools.
   <br/>
   <br/>
  </li>
 </ul>
 Education &amp; Skills
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Biomedical Engineering, Dentistry, or a related field preferred.
  </li>
  <li>
   Fluency in Turkish and English (both written and verbal).
  </li>
  <li>
   Excellent problem-solving and troubleshooting skills.
  </li>
  <li>
   Strong communication skills with the ability to explain technical concepts in a clear, customer-friendly manner.
  </li>
  <li>
   Ability to work independently while collaborating effectively with teams.
   <br/>
   <br/>
  </li>
 </ul>
 This job is based out of Ankara, Turkey.
 <br/>
 <br/>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Sales Support Specialist (Ankara,Turkey)

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>485638
</div></div><div><div><b>Posted since
</b></div><div>18-Nov-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Sales
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Ankara - Ankara - Tuerkiye
</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><div><p>For our SI EP- Electrical Products Business Unit, we are looking for a Regional Account Sales Manager who will be in charge for creating leads &amp; business opportunities from Local Panel Builders, OEMs and Electrical Contractors for our Distribution Sales Channel. The region mainly covers Ankara, K&#305;r&#305;kkale, K&#305;r&#351;ehir, Nev&#351;ehir, Bolu, D&uuml;zce, &Ccedil;ank&#305;r&#305;, Yozgat.
</p><p></p><p><b>What part will you play?</b></p><p>
The role will require taking responsibility for achieving personal sales targets for Electrical Products by defining customer value propositions that add real value to the customers business in relation to EP.</p><p>
This role requires technical knowledge across the entire product spectrum of EP (mainly low voltage products, low voltage panelboards and industrial control products) as you are ultimately responsible for being technical and commercial face of the offers and closing the deal at Local Panel builders, OEMs, Electrical Contractors &amp; End Users.</p><p></p><p><b>
What you need to make real what matters ?</b></p><ul><li>
University degree in Electrical Engineering &amp; Electrical and Electronic Engineering</li><li>
4+ years Sales experience in the related area.</li><li>
Fluent English in speaking and writing.</li><li>
Advanced in MS Office applications.</li><li>
Result orientation with strong analytical thinking.</li><li>
Team player and customer focused with good interpersonal skills.</li><li>
Good understanding of the low voltage product &amp; system market and technologies.</li><li>
Define goals for expanding and nurturing a set of accounts, develop strategies, plan customer interactions, and conduct reviews to track progress</li><li>
Manage the opportunity pipeline, build relationships with new customers, evaluate customer requirements, and analyze financial status. Ensure information on the pipeline is communicated to portfolio stakeholders (e.g., Business Units, Specialist Team)</li><li>
Conduct regular visits to client locations to understand their needs, provide support, and ensure satisfaction. Foster relationships, drive engagement, and ensure alignment with sales objectives, including collaboration with C-level executives.</li><li>
Wide ranging commercial and contractual experience.</li><li>
Track record of excellent communications &amp; influencing skills.</li><li>
Plan and modify product configurations to meet customer needs.</li></ul><p><b>
What we offer</b></p><div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul>
</div><p></p><p><i>Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.</i></p><p></p><p><br>
&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p><br>
Contact<br>
IF you need more information please don't hesitate to contact us.<br>
+90 216 459 20 00</p><p>
https://new.siemens.com/tr/tr/genel/iletisim.html<br>
insanorganizasyon.tr@siemens.com</p><p>
www.instagram.com/siemensturkiye</p><p>
https://m.youtube.com/user/Siemens</p><p>
http://www.twitter.com/siemensturkiye</p><p>
http://www.facebook.com/siemensturkiye</p><div><b>
#LI-HYBRID</b></div></div></div></div></div></div></div></div><div></div>

Regional Account Sales Manager – Central Anatolia Region

Explore 66+ Sales operation specialist in Ankara this December. Find roles across top companies and apply now to boost your career.