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senior commercial manager

senior account manager

Hexagon Asset Lifecycle Intelligence

<div>
 
 Responsibilities
 
 
 
 
 Hexagon&rsquo;s Asset Lifecycle Intelligence division
 
 (Hexagon) is seeking a highly motivated and experienced
 
 Senior Account Manager
 
 to support and grow our strategic partnership with
 
 ADNOC Group
 
 . This role requires a deep understanding of enterprise software solutions, digital transformation programs, and stakeholder management within the oil &amp; gas industry. You will work closely with internal teams and ADNOC&rsquo;s various business units to identify new opportunities, drive project success, and contribute to long-term account growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Account Leadership:
 </li>
 <li>
 Act as a key point of contact for all ADNOC stakeholders across HQ, Group Companies (Onshore, Offshore, Refining, etc.), and ADNOC IT.
 </li>
 <li>
 Support the Strategic Sales Manager in managing ADNOC as a multi-million-dollar global strategic account.
 </li>
 <li>
 Lead weekly opportunities reviews and customer engagement planning.
 </li>
 <li>
 Opportunity Management:
 </li>
 <li>
 Drive large-scale software sales and services engagements across ADNOC&rsquo;s digital programs.
 </li>
 <li>
 Collaborate with presales, delivery, and product teams to align technical proposals with ADNOC&rsquo;s needs.
 </li>
 <li>
 Support proposal development, pricing strategies, and contract negotiations.
 </li>
 <li>
 Synchronize all opportunities and activities within the corporate sales CRM system at all times to ensure full pipeline visibility and alignment across teams.
 
 
 </li>
 </ul>
 
 Education / Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, IT, or a related field.
 </li>
 <li>
 Minimum of 8+ years of experience in enterprise account management, with at least 3 years in the oil &amp; gas, energy sector, OO, UAE
 </li>
 <li>
 Proven experience managing high-value accounts with complex stakeholder environments.
 </li>
 <li>
 Strong understanding of digital transformation, EPC project lifecycles, enterprise SaaS platforms, and IT infrastructure.
 </li>
 <li>
 Excellent interpersonal, communication, and presentation skills.
 </li>
 <li>
 Arabic language is required.
 
 
 </li>
 </ul>
 
 About Hexagon
 
 
 
 Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
 
 
 Hexagon&rsquo;s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
 
 
 Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
 
 
 Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
 
 
 
 Why work for Hexagon?
 
 
 
 At Hexagon, if you can see it, you can do it. Hexagon&rsquo;s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
 
 
 <ul>
 <li>
 In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
 
 
 </li>
 </ul>
 
 Everyone is welcome
 
 
 
 At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome&mdash;as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
 
 
 Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
 
 
</div>

Senior Account Manager

Edelman

<div>
 Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.
 
 
 At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
 
 
 Edelman UAE has an immediate opening for an experienced Business Development Manager to work with the Operations Team due to company growth.
 
 
 The Business Development Manager is responsible for coordinating and managing the new business process to ensure integration across teams in developing responses to new business requests and RFPs. Together with the Head of Operations, they will be responsible for leading all new business efforts to secure new clients and organically grow existing clients.
 
 
 Reporting to the Head of Operations, the role will work closely across the agency with the senior leadership team as well as account management and the global new business team as required.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Representing Edelman as the first point of contact for prospective clients; understanding their needs and objectives and presenting this back to the senior team.
 </li>
 <li>
 Managing and completing detailed prospective Requests for Information (RFIs) and Requests for Procurement (RFP).
 </li>
 <li>
 Supporting the refinement and roll-out of the agency new business development process. Managing the lead capture process, qualifying and prioritizing opportunities.
 </li>
 <li>
 Tracking agency wins and losses and review performance, conversion rate and costs.
 </li>
 <li>
 Building solid relationships with procurement, vendors and distributors, as well as communications teams.
 </li>
 <li>
 May be required to shape, manage and train in the new business process.
 </li>
 <li>
 Ensuring that there is no conflict of interest in working with a potential client.
 </li>
 <li>
 Working with the teams and finance to ensure all budgets are in line with scopes of work and realistic based on market and company knowledge.
 </li>
 <li>
 Partnering with the marketing lead on all efforts relating to events, awards and case studies.
 </li>
 <li>
 Partnering with the resourcing and senior leadership team on all efforts relating to staffing projects, new wins and existing client remits.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 At least 7 years&rsquo; experience within an agency environment &ndash; Middle East experience in a hybrid communications and operations role would be a bonus.
 </li>
 <li>
 Advanced written and spoken English, as well as Arabic is necessary
 </li>
 <li>
 Proven business development experience.
 </li>
 <li>
 Proficient in all Microsoft Office applications, namely Powerpoint and Excel.
 </li>
 <li>
 Excellent analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Exceptional management skills.
 </li>
 <li>
 Effective communication and negotiation skills.
 </li>
 <li>
 Strong business acumen.
 </li>
 <li>
 Strategic thinker.
 </li>
 <li>
 Detail-oriented, process-driven and persuasive.
 </li>
 <li>
 Strong influencing ability and gravitas for internal and external engagement.
 </li>
 <li>
 Experience managing finances, including budget development.
 </li>
 <li>
 Team player who is focused on developing a collaborative work ethic within account teams and is committed to ensuring an excellent work environment.
 
 
 
 </li>
 </ul>
 We are dedicated to building a diverse, inclusive, and authentic workplace, so if you&rsquo;re excited about this role but your experience doesn&rsquo;t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
</div>

Business Development Manager - Arabic Speaker (Abu Dhabi)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 
 Generic Accountability
 
 
 
 
 Relationship Management
 
 
 
 <ul>
 <li>
 Acquiring NTB high value clients and to enhance from existing high value relationships to increase liability book of bank and increase revenue
 </li>
 <li>
 Strong engagement with clients to understand and improve their banking services.
 </li>
 <li>
 Understand client&rsquo;s requirement to increase the bank&rsquo;s wallet share
 </li>
 <li>
 Cross sell and upsell bank&rsquo;s products and services to maximize revenue
 </li>
 <li>
 Increased sales volumes/ market shares in target market.
 </li>
 <li>
 Response &amp; Turnaround Times of Customer requests &amp; processing business applications.
 </li>
 <li>
 Negotiate with internal clients and structure pricing of the GM and Cash products as per customers&rsquo; needs.
 </li>
 <li>
 Establishment of an efficient customer-focused approach representing a strong competitive edge.
 </li>
 <li>
 Increase share of high-end market and quality business within assigned segment.
 </li>
 <li>
 Establish and maintain a working rapport with customers by providing expertise in identifying their financial needs and the deployment of bank&rsquo;s products &amp; Services to the fulfilment of these needs to enhance asset base.
 </li>
 <li>
 Provide customers with accurate and timely information on products and reveal the benefits affecting their businesses.
 </li>
 <li>
 Keep customers and prospects updated on new products &amp; Services.
 </li>
 <li>
 Actively source business from prospects and follow up on sales leads within designated market segments.
 </li>
 <li>
 Plan timely visits to clients to introduce GTB and GM partners.
 </li>
 <li>
 Identify and forward sales leads to other areas in the Bank for cross-selling.
 </li>
 <li>
 Coordinate with product managers/ specialists on promoting Bank&rsquo;s products.
 
 
 </li>
 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Timely updating of KYC
 </li>
 <li>
 Work closely with internal departments to cover Compliance Risk, operational risk and
 </li>
 <li>
 any credit risk exposure, where applicable
 </li>
 <li>
 Prepare Credit Application (CA), analyze financial statements, and make it ready for approvals
 </li>
 <li>
 Ensure CAs for new clients and also renewals for existing clients are correctly prepared in accordance with the bank policies and regulation framework.
 </li>
 <li>
 Recognize early warning signals of unsatisfactory account conduct and pursue the collection of past due loans.
 </li>
 <li>
 Effective work processing and risk management.
 </li>
 <li>
 Assess the financial and business risks involved in lending to particular businesses, mainly by looking at the Company&rsquo;s competitive position within its industry, its strategic direction, management quality and its financial profile wherever required
 </li>
 <li>
 Perform analysis to credit worthiness and recommend appropriate credit limits.
 </li>
 <li>
 Pro-actively manage the assigned portfolio risk by ensuring timely renewal of accounts within the applicable time standards, provided all required information is available.
 </li>
 <li>
 Compliance with bank related policies and procedures, and Business Banking standards in structuring &amp; pricing of limits.
 </li>
 <li>
 Adhere and comply with bank&rsquo;s internal applicable policies and procedures as well as governing regulations issued by concerned authorities.
 </li>
 <li>
 Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines
 </li>
 <li>
 Monitor money laundering activities and coordinate remedial actions with management
 
 
 </li>
 </ul>
 
 Profitability &amp; Expense Control
 
 
 
 <ul>
 <li>
 Ensure effective utilization of limits in order to maximize profitability.
 </li>
 <li>
 Regularly monitor MIS reports for FX and Trade revenues &ndash; EDW Dashboard
 </li>
 <li>
 Continuously seek to increase revenue margins from customers.
 
 
 </li>
 </ul>
 
 Customer Service &amp; Service Level
 
 
 
 <ul>
 <li>
 Practice high quality customer service standards
 </li>
 <li>
 Operations and process responsibilities.
 </li>
 <li>
 Contact customer service groups and processing units to ensure satisfactory service standards are met.
 </li>
 <li>
 Strick adherence to bank policies to avoid any potential fraud or against operational risks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Essential
 
 
 
 <ul>
 <li>
 Proven ability, with a successful record of accomplishment in driving a high-performance culture across the team delivering customer and financial objectives.
 </li>
 <li>
 Sales Management and being a team player
 </li>
 <li>
 Excellent Interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
 </li>
 <li>
 Ability to effectively plan and organize, with tenacity to drive through results.
 </li>
 <li>
 Strong business assessment skills, particularly with regards to more complex structures and facilities with an international dimension.
 </li>
 <li>
 Leadership, performance management and team development.
 </li>
 <li>
 Strong analytical ability
 </li>
 <li>
 Visible and motivational leadership
 </li>
 <li>
 Qualification to a University Degree
 
 
 </li>
 </ul>
 
 Desirable
 
 
 
 <ul>
 <li>
 Enthusiasm for collective management and the need to drive behavioral change, with an absolute intolerance of mediocrity.
 </li>
 <li>
 Innovative with a flair of solving problems
 </li>
 <li>
 Knowledge of general and business banking including the competitive landscape, with a detailed knowledge of competitor propositions.
 </li>
 <li>
 Excellent communication skills, including written, verbal and the ability to deliver compelling presentations.
 </li>
 <li>
 Strong knowledge of SME proposition.
 </li>
 <li>
 Proven ability in identifying and meeting customer needs through a broad range of products and services.
 </li>
 <li>
 Ability to interact with all levels of stakeholders.
 </li>
 <li>
 Qualification to a Post graduate in Business Management or business administration.
 
 
 </li>
 </ul>
</div>

Senior Relationship Manager

ADIB Group

Description Role Senior Operations & Accounts Officer Location Abu Dhabi Role Purpose Looking after overall middle / back office operations covering both local as well as international Addition the right candidate shall also look after margin financing operating model and all other products. Key Accountabilities of the role <ul> <li>Solid understanding of SCA & Exchanges rules & regulations</li> <li>Posting daily entries on both phoenix & TFIN accounting system</li> <li>Daily reconciling book balances with bank balances and define variances.</li> <li>Managing companys financial assets & monitoring corporate & capital Wakala renewals.</li> <li>Ensure Corporate actions are implemented on time.</li> <li>End to End management of Margin Trading Product</li> <li>EOD processing & verifications</li> <li>Preparing End of month regulatory reporting with Compliance.</li> <li>Ensuring daily settlements with exchanges and foreign counterparties as per defined rules & regulations</li> <li>Process daily Settlements for Foreign Markets.</li> <li>Ensuring successful preopen trading sessions in local markets.</li> <li>Monitoring the daily trading limits and suggest increase / decrease if necessary</li> <li>Supporting trading desk as and when required</li> <li>Actively work on assigned projects and ensure delivery as per defined timelines.</li> <li>Working closely with FCD & External auditors for interim & EOY external audit.</li> <li>Working Closely with Compliance for Regulatory inspection.</li> <li>Propose new ideas to enhance and automate processes.</li> <li>Support other team members and act as backup as and when needed.</li> <li>Reconciling and monitoring foreign market trades daily.</li> <li>Making sure al CAs are being handled for all markets and take necessary action</li> </ul> Specialist Skills / Technical Knowledge Required for this role <ul> <li>University graduate with Finance / accounting background fluent in English</li> <li>Extensive knowledge in capital market operations both locally and internationally</li> <li>Full awareness of Lombard and margin financing as per regulations.</li> <li>Full awareness of local markets rules & SCA regulations</li> <li>Excellent analytical and problem-solving skills. Excellent MS. excel user.</li> <li>Excellent communication skills.</li> </ul> Previous experience <ul> <li>Minimum 5-7 years of Experience in competitive environment.</li> </ul> Required Experience Senior IC Key Skills Accounting Software,Time Management,Accounts Administration,Accounts Receivable,Accounts Reconciliation,Administrative Skill,Leadership skills,Accounting & Finance,Accounts Management,Communication,Analysis Skills,Relationship Management,Team Player Spirit,Budgeting Skills,Accounts Payable Employment Type Full Time Experience years Vacancy 1<img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f67pEmnkF8scRaLE4uTRJ1Tp" width="0" height="0" />

Senior Operations & Accounts Officer

Carrier

<div><h3 class="jobSectionHeader">Why Carrier?</h3>
Carrier is the global leader in intelligent climate and energy solutions. As the inventor of modern air conditioning, Carrier is committed to creating healthier, more sustainable, and efficient environments. We offer industry-leading technologies and services across residential, commercial, and industrial markets.
At Carrier, we believe innovation and collaboration are fueled by diversity and inclusion. Our people are the driving force behind our progress, and we work together to deliver excellence to our customers and communities. Join us in building the future of smart, sustainable living.<h2 class="jobSectionHeader">
Role: Strategic Account Manager &ndash; Government Sector (UAE)</h2>
As a Strategic Account Manager &ndash; Government Sector, you will play a critical role in establishing and nurturing long-term relationships with government entities across the UAE. You will position Carrier as the preferred partner for HVAC and energy solutions by aligning our capabilities with the evolving needs of strategic public sector stakeholders. This role combines business development, policy engagement, and regulatory compliance to support Carrier&rsquo;s long-term success in the government sector.<h2 class="jobSectionHeader">
Role Responsibilities</h2><h3 class="jobSectionHeader">
Government Engagement &amp; Strategy</h3><ul><li>
Develop and implement strategic account plans for government entities, aligned with Carrier&rsquo;s overall business development strategy.</li><li>
Build and maintain strong relationships with key government officials, regulatory bodies, and decision-makers.</li><li>
Represent Carrier at public forums, industry events, hearings, and regulatory meetings to strengthen public perception and institutional presence.</li></ul><h3 class="jobSectionHeader">
Regulatory &amp; Policy Management</h3><ul><li>
Ensure compliance with all applicable laws and government regulations, including processing and renewing licenses, permits, and registrations.</li><li>
Monitor and analyze legislative and regulatory developments impacting the HVAC and energy sectors.</li><li>
Provide expert advice and strategic recommendations to leadership on regulatory risks, changes, and opportunities.</li></ul><h3 class="jobSectionHeader">
Strategic Partnerships &amp; Influence</h3><ul><li>
Foster strategic alliances and partnerships with relevant government stakeholders to build support for Carrier initiatives.</li><li>
Work cross-functionally with legal, HR, public affairs, and business units to ensure consistent internal policy alignment.</li><li>
Support proactive engagement and coordinated responses to evolving government actions and policies.</li></ul><h2 class="jobSectionHeader">
Minimum Requirements</h2><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in Engineering (Mechanical preferred).</li><li>
MBA is an advantage.</li></ul><h3 class="jobSectionHeader">
Knowledge</h3><ul><li>
In-depth knowledge of UAE market dynamics, with a focus on government sectors.</li><li>
Understanding of HVAC technologies is a plus.</li></ul><h3 class="jobSectionHeader">
Experience</h3><ul><li>
5&ndash;10 years of relevant experience in government relations, strategic account management, or public sector business development.</li><li>
Fluent in English and Arabic.</li><li>
UAE Driving License required.</li><li>
Strong computer literacy and proficiency in business tools.</li></ul><h2 class="jobSectionHeader">
Key Competencies</h2><ul><li>
Customer-Centric Approach</li><li>
Strong Communication &amp; Stakeholder Management</li><li>
Cross-Functional Collaboration</li><li>
Government Relations &amp; Public Affairs</li><li>
Strategic Planning and Execution</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Competitive compensation and performance-based rewards</li><li>
Inclusive and collaborative work environment</li><li>
Career growth and leadership development opportunities</li><li>
Comprehensive wellness and support programs</li></ul><h2 class="jobSectionHeader">
Your Journey with Carrier</h2>
If selected, your recruitment journey will include:
Initial discussion with our talent acquisition team
Interview with senior leadership
Final evaluation and offer<h2 class="jobSectionHeader">
Our Commitment to You</h2>
At Carrier, we are committed to building a culture where our people can thrive, contribute meaningfully, and make a lasting impact. Our values&mdash;Respect, Integrity, Inclusion, Innovation, and Excellence&mdash;guide everything we do.
Apply now and become a key partner in shaping Carrier&rsquo;s success in the UAE government sector.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice</div>

Key Accounts - Government Relations Manager

Wasserman Media Group LLC

<div>Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. 
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com .
Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees&rsquo; professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programmes throughout the world. What we do is fast-paced, exciting and rewarding, which is why we love it and why you&rsquo;ll love life at Wasserman.
What you will be doing
Wasserman Middle East is seeking an experienced Associate Director to lead a major global motorsport partnership on behalf of a key client.
This role will oversee the day-to-day client relationship, guiding strategic discussions around sponsorship objectives and translating them into effective activation plans. You&rsquo;ll be responsible for end-to-end account management, including planning, execution, and reporting across the client&rsquo;s sponsorship portfolio.
We&rsquo;re looking for someone with strong client management skills, proven experience in the sponsorship industry, and a genuine passion for sport and entertainment. Motorsport experience and a deep understanding of the global sponsorship landscape in this space are essential.
Based in our UAE office (Abu Dhabi or Dubai), you&rsquo;ll collaborate with colleagues across the Middle East and globally. The role involves international and regional travel and reports into an Associate Vice President. Team leadership experience is required, as you will manage a small, dedicated team.
Your key responsibilities will include:
Account Management
<ul><li>Lead a major strategic sports partnership, managing delivery across all touchpoints.
</li><li>Build and maintain senior client and stakeholder relationships.
</li><li>Oversee team of six across roles from coordinator to senior account manager.
</li><li>Manage meetings, reporting, KPIs, and project documentation.
</li><li>Drive reliable, solution-focused client service with strong internal collaboration.
</li></ul>Integrated Marketing
<ul><li>Lead end-to-end delivery of integrated campaigns including events, digital, PR, and guest experience.
</li><li>Manage timelines, budgets, creative development, and rights activation.
</li><li>Ensure alignment of all assets with client brand strategy.
</li><li>Collaborate cross-agency to deliver seamless execution.
</li></ul>Strategic Planning
<ul><li>Develop and deliver client strategy aligned with brand and partnership goals.
</li><li>Lead project impact measurement
</li><li>Translate project insight into actionable plans and measurable outcomes.
</li><li>Actively support the broader Wasserman new business function
</li></ul>Sponsorship &ndash; Motorsport in the Middle East
<ul><li>Extensive experience in motorsport sponsorship delivery across the region.
</li><li>Strong understanding of electric and traditional motorsport platforms.
</li><li>Skilled in adapting rights for local relevance and impact, especially in KSA.
</li><li>Established relationships with rights holders and event promoters beneficial
</li><li>Proven track record of leveraging sponsorship for brand and business growth.
</li></ul>Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.</div>

Associate Director

AD Ports Group

Customer Success Manager - Digital Marketplace, Maritime & Shipping Cluster Leads marketplace growth by acquiring and supporting buyers across Africa and MENA, ensuring trust, satisfaction, and long-term adoption. Owns customer lifecycle management, escalations, and localized engagement strategies.About the Maritime ClusterAD Ports Group's Maritime & Shipping Cluster is led by Noatum Maritime, a globally connected agile entity operating across multiple countries. With a fleet of over 250 vessels and decades of expertise, Noatum Maritime offers a diverse portfolio of services delivering "everything you need on the seas."Responsibilities<ul><li>Lead onboarding and relationship management for B2B buyers and partners</li><li>Define and execute go-to-market and marketing strategies in target markets</li><li>Build, train, and manage localized customer success teams</li><li>Own customer satisfaction, escalations, and trust-building mechanisms</li><li>Provide structured feedback loops into Product and Tech for continuous improvement</li></ul>Qualifications<ul><li>Min 8 years in customer success, sales, or account management in digital platforms or logistics</li><li>Strong background in emerging markets, especially Africa/MENA</li><li>Proven success in building scalable onboarding and support models</li><li>Experience leading distributed teams across multiple geographies</li></ul>Required Skills<ul><li>Thinking: Market foresight, cultural fluency, customer insight-driven</li><li>Results: Clear orientation to adoption, retention, and customer satisfaction</li><li>People: Strong communicator, trust-builder, empathetic leader</li><li>Self: Resilient, adaptable to fast-changing environments</li><li>Tools: CRM Tools</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management</li></ul> Industries <ul><li>Transportation, Logistics, Supply Chain and Storage</li></ul><img src="https://www.jobg8.com/Tracking.aspx?DnLcRSskKu%2bDWvPKaBVulS5cBhxQJhOXc" width="0" height="0" />

Customer Success Manager - Digital Marketplace, Maritime & Shipping Cluster

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