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loss prevention officer (bahraini) Jobs in Bahrain

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acc specialist

accounting clerk

senior claims reconciliation officer

Nextcare

<div>
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Oversee the end-to-end claims reconciliation process to ensure accuracy and completeness.
 </li>
 <li>
 Identify and resolve discrepancies between claims payments and receivables.
 </li>
 <li>
 Analyze reconciliation data to identify trends, patterns, and areas for improvement.
 </li>
 <li>
 Generate and present detailed reports on reconciliation performance and discrepancies to senior management.
 </li>
 <li>
 Utilize data analysis tools and software to enhance the accuracy and efficiency of the reconciliation process.
 </li>
 <li>
 Collaborate with internal teams such as claims processing, finance, BD and MPM to ensure seamless reconciliation operations.
 </li>
 <li>
 Communicate with external stakeholders, including insurers, clients, and providers, to resolve reconciliation issues.
 </li>
 <li>
 Maintain strong relationships with all stakeholders to facilitate effective collaboration and communication.
 </li>
 <li>
 Provide leadership, guidance, and mentoring to the claims reconciliation team.
 </li>
 <li>
 Continuously evaluate and improve reconciliation processes and procedures to increase productivity and accuracy.
 </li>
 <li>
 Ensure all claims reconciliation processes comply with internal policies, external regulations, and industry standards.
 </li>
 <li>
 Provide guidance and support to junior claims reconciliation officers, fostering a collaborative and productive work environment.
 </li>
 <li>
 Other Ad hoc duties as required
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred..
 </li>
 <li>
 Minimum of 3-5 years of experience in claims reconciliation, accounting, or a related field.
 </li>
 <li>
 Proven track record of successful reconciliation management and discrepancy resolution.
 </li>
 <li>
 Experience in a leadership or senior analytical role.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret complex data.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Proficiency in data analysis tools and reconciliation software.
 </li>
 <li>
 High level of accuracy and attention to detail.
 </li>
 <li>
 Ability to lead, mentor, and motivate a team.
 </li>
 <li>
 Strong organizational and project management skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Hybrid working option available as per business requirements.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Senior Claims Reconciliation Officer

<div>
 The main duty of a Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries.
 </li>
 <li>
 Proactively handle complaints at the earliest.
 </li>
 <li>
 Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.
 </li>
 <li>
 Answer inbound Emails as well as assist customers who have specific inquiries
 </li>
 <li>
 Build customer&rsquo;s interest in the services and products offered by the company
 </li>
 <li>
 Provide personalized customer service of the highest level
 </li>
 <li>
 Update the existing database with changes and the status of each existing/prospective customer/member
 </li>
 <li>
 Document details of all conversation and actions taken.
 </li>
 <li>
 Correspond with Care Centre Management and keep an open channel of communication.
 </li>
 <li>
 Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
 </li>
 <li>
 Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
 </li>
 <li>
 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
 </li>
 <li>
 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background (Medical, Paramedical)
 </li>
 <li>
 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 </li>
 <li>
 Excellent customer service and support skills.
 </li>
 <li>
 Excellent Arabic &amp; English language skills
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Customer Care Officer

Royal Bahrain Hospital and Royal Bahrain Medical Center

Job Title: Senior IT Officer / Assistant Manager &ndash; ITLocation: Manama, Bahrain Industry: HealthcareWe are seeking a smart, proactive, and technically strong healthcare IT professional to join our team as a Senior IT Officer / Assistant Manager &ndash; IT. The ideal candidate must have solid experience in Hospital Information Systems (HIS), strong SQL skills, and the ability to manage healthcare IT operations efficiently.Basic Mandatory Requirements:<ul><li>Excellent knowledge and hands-on experience in Hospital Information System (HIS)</li><li>4&ndash;5 years of healthcare IT experience</li><li>Strong SQL query writing skills (mandatory)</li><li>Strong analytical thinking and problem-solving abilities</li><li>Technically competent with in-depth knowledge of healthcare systems and database management</li></ul>Key Responsibilities:<ul><li>Manage and maintain the Hospital Information System (HIS)</li><li>Develop, write, and optimize SQL queries for reporting and data analysis</li><li>Provide technical support to clinical and administrative departments</li><li>Coordinate with vendors for system upgrades, troubleshooting, and maintenance</li><li>Ensure data security, backup management, and compliance with healthcare regulations</li><li>Monitor system performance and resolve technical issues promptly</li><li>Generate MIS reports and dashboards as required by management</li><li>Conduct user training sessions and prepare user manuals</li><li>Handle IT documentation, asset management, and system audits</li><li>Support integration between HIS and other healthcare applications</li><li>Assist in IT budgeting, infrastructure planning, and IT strategy implementation</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospital / Medical Center: 4 years (Required)</li><li>HIS knowledge: 4 years (Required)</li><li>SQL (Structured Query Language): 4 years (Required)</li></ul>

Senior IT Officer / Assistant Manager – IT

<div>
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Manages routine daily claims administration work.
 </li>
 <li>
 Coordinates work flow &amp; meet deadlines
 </li>
 <li>
 Give support and guidance on escalated issues, complaints and challenging claims and lead by example
 </li>
 <li>
 Attends calls and e-mails from insurance companies, clients and providers.
 </li>
 <li>
 Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints.
 </li>
 <li>
 Assist for the professional development of team members and identification of specific training needs and mentoring.
 </li>
 <li>
 Support to have successful and efficient operation of the team and the oversight of all highprofile claims.
 </li>
 <li>
 Increases efficiency, minimizes errors and administration time.
 </li>
 <li>
 Own the day-to-day escalated claims by the team, but also by customers and partners.
 </li>
 <li>
 To act as a technical reference point across the team
 </li>
 <li>
 Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department&rsquo;s workload, which consequently facilitates effective target planning
 </li>
 <li>
 Other Ad hoc duties as required.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred.
 </li>
 <li>
 3-5 years&rsquo; experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
 </li>
 <li>
 With at least 1 year proven work experience as a team leader or similar role
 </li>
 <li>
 Organized with the ability to prioritize and multi-task
 </li>
 <li>
 Strong leadership and great analytical skills
 </li>
 <li>
 With high level of technical knowledge and professionalism at all times to lead by example
 </li>
 <li>
 Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Hybrid working option available as per business requirements.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Claims Processing Team Leader

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Inventory Controller oversees inventory performance across multiple stores, ensuring strong stock
 
 
 governance in both 3PL and owned distribution centers as well as dark stores. The role is accountable for
 
 
 maintaining high inventory accuracy, controlling shrinkage, optimizing stock levels, and standardizing
 
 
 processes across countries.
 
 
 This position acts as a central control tower, driving alignment between supply chain, warehouse operations,
 
 
 finance, commercial, and store teams to protect margin and improve working capital efficiency.
 
 
 
 Qualifications
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Maintain accurate inventory records through regular reconciliation of physical and system stock.
 </li>
 <li>
 Identify, analyze, and resolve stock variances and shrinkage trends.
 </li>
 <li>
 Lead cycle counts, full stocktakes, and ad hoc physical verifications.
 </li>
 <li>
 Monitor stock cover and Days on Hand to prevent overstocking or stockouts.
 </li>
 <li>
 Manage slow movers, discontinued items, and excess inventory.
 </li>
 <li>
 Coordinate closely with warehouse and 3PL partners to ensure proper receiving, QC, picking, and dispatch controls.
 </li>
 <li>
 Oversee return processes, transfers, and supplier-related adjustments.
 </li>
 <li>
 Conduct SKU-level analysis to highlight risks and improvement areas.
 </li>
 <li>
 Prepare clear inventory performance reports for management.
 </li>
 <li>
 Support the month-end closing and reconciliation with finance.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 You have at least 4+ years of experience in Inventory management.
 </li>
 <li>
 You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
 </li>
 <li>
 You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
 </li>
 <li>
 You are someone energized by the unknown and look forward to learning each day on the job.
 </li>
 <li>
 You have excellent analytical and communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
 </li>
 <li>
 Language skills: Fluent English and Arabic would be highly advantageous.
 </li>
 </ul>
</div>

Associate Inventory Controller

Vivid Resourcing

<div>
 
 For an engineering customer, we are searching for several APC (Advanced Process Control) and RTO (Real-time Optimization) profiles for a project in Bahrain to provide field support and remote support. Candidates should be specialised in APC (RTO knowledge is a considerable advantage).
 
 
 
 
 
 
 Candidates should also have experience on Honeywell and/or AspenDMC3 platforms.
 
 
 
 
 
 
 
 
 
 
 
 PROFILE 1: APC &amp; RTO Consultant (Senior Consultant)
 
 
 
 
 
 
 <ul>
 <li>
 &ge; 15 years of relevant experience in APC and/or RTO implementation
 </li>
 <li>
 Minimum 1&ndash;2 full APC/RTO implementations as Lead Consultant
 </li>
 </ul>
 
 
 
 
 
 Role and responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Technical authority for APC and RTO strategy, scope definition, and architecture
 </li>
 <li>
 Oversight of control strategy design, constraint handling, and optimization objectives
 </li>
 <li>
 Definition of KPI baselines, benefit verification methodology, and post-audit approach
 </li>
 <li>
 Technical interface with Client&rsquo;s senior engineering and operations stakeholders
 </li>
 <li>
 Support complex troubleshooting during step testing and commissioning
 </li>
 <li>
 Ensure compliance with contractual milestones (M1&ndash;M7) and acceptance evidence
 </li>
 </ul>
 
 
 
 
 
 Required background:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in refinery operations (crude, conversion, hydrotreating, hydrogen, utilities)
 </li>
 <li>
 Demonstrated leadership in multi-disciplinary APC/RTO projects
 </li>
 <li>
 Strong understanding of refinery economics, constraints, and operability
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 PROFILE 2: APC &amp; RTO Lead / Senior Engineer
 
 
 
 
 
 
 
 
 Minimum experience:
 
 
 
 
 
 <ul>
 <li>
 &ge; 10 years of relevant APC and/or RTO experience
 </li>
 <li>
 Minimum 1&ndash;2 APC/RTO implementations as a senior technical contributor
 </li>
 </ul>
 
 
 
 
 
 Role and responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Lead day-to-day execution of APC and RTO projects
 </li>
 <li>
 Development and validation of dynamic and steady-state models
 </li>
 <li>
 Coordination of step testing activities and data readiness
 </li>
 <li>
 Configuration and commissioning of APC/RTO applications
 </li>
 <li>
 Preparation of FAT, SAT, and as-built documentation
 </li>
 <li>
 Mentoring junior engineers and supporting operator training
 </li>
 </ul>
 
 
 
 
 
 Required background:
 
 
 
 
 
 <ul>
 <li>
 Hands-on experience in model predictive control and/or real-time optimization
 </li>
 <li>
 Familiarity with refinery DCS/historian environments
 </li>
 <li>
 Strong analytical and troubleshooting capability during live operations
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 PROFILE 3: APC &amp; RTO Engineer
 
 
 
 
 
 
 
 
 Minimum experience:
 
 
 
 
 
 <ul>
 <li>
 &ge; 5 years of relevant APC and/or RTO experience
 </li>
 <li>
 Minimum 1 APC or RTO implementation experience
 </li>
 </ul>
 
 
 
 
 
 Role and responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Data extraction, validation, and preparation for modelling
 </li>
 <li>
 Development of APC/RTO models under supervision
 </li>
 <li>
 Participation in step testing and commissioning windows
 </li>
 <li>
 Controller tuning, constraint configuration, and performance monitoring
 </li>
 <li>
 Preparation of engineering reports, plots, and acceptance evidence
 </li>
 </ul>
 
 
 
 
 
 Required background:
 
 
 
 
 
 <ul>
 <li>
 Solid foundation in process control and chemical/process engineering
 </li>
 <li>
 Practical experience working in operating refinery environments
 </li>
 <li>
 Ability to work under PTW, HSE and OT cybersecurity constraints
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Mandatory refinery experience domains (APC)
 
 
 
 
 
 
 Must demonstrate direct APC implementation experience in refinery units, covering (all or some):
 
 
 
 
 <ul>
 <li>
 Crude Distillation Units (Atmospheric and Vacuum)
 </li>
 <li>
 Hydrocracking Units
 </li>
 <li>
 Hydrotreating Units
 </li>
 <li>
 Unifiner and Platformer Units
 </li>
 <li>
 Saturated Gas Plant (SGP)
 </li>
 </ul>
 
 
 
 
 This experience must be supported by project reference details and acceptance evidence (FAT/SAT where available).
 
 
 
 
 
 
 
 
 
 Mandatory RTO experience
 
 
 
 
 
 
 Must demonstrate RTO implementation within the last 10 years on a refinery or petrochemical site using one or more of the following platforms:
 
 
 
 
 <ul>
 <li>
 AspenTech GDOT
 </li>
 <li>
 AVEVA APO
 </li>
 <li>
 Honeywell Plant-Wide Optimizer (PWO)
 </li>
 </ul>
 
 
 
 
 The experience must include model development, reconciliation, optimization, target generation, and integration with control/operations.
 
 
 
 
 
 
 
 
 
 Required platforms and software knowledge
 
 
 
 
 
 
 APC platforms (mandatory)
 
 
 
 
 
 All APC work must be executed on currently deployed platforms:
 
 
 
 
 <ul>
 <li>
 AspenTech DMC3
 </li>
 <li>
 Honeywell RTO / RMPCT (Advanced Process Control)
 </li>
 </ul>
 
 
 
 
 Team members must demonstrate:
 
 
 
 
 <ul>
 <li>
 Controller configuration and tuning
 </li>
 <li>
 Constraint management and move suppression
 </li>
 <li>
 Integration with DCS and plant historians
 </li>
 <li>
 Model maintenance and long-term sustainment
 </li>
 </ul>
 
 
 
 
 No alternative APC platforms are acceptable for this tender.
 
 
 
 
 
 
 
 
 
 RTO platforms (mandatory familiarity)
 
 
 
 
 
 
 RTO engineers must be capable of delivering solutions on client-approved platforms, including:
 
 
 
 
 <ul>
 <li>
 AspenTech GDOT
 </li>
 <li>
 AVEVA APO
 </li>
 <li>
 Honeywell Plant-Wide Optimizer
 </li>
 </ul>
 <li>
 </li>
 
 Required skills include:
 
 
 
 
 <ul>
 <li>
 Steady-state modelling and reconciliation
 </li>
 <li>
 Objective function and constraint definition
 </li>
 <li>
 Integration with APC targets and operating limits
 </li>
 <li>
 Validation, post-audit, and benefit verification
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Supporting systems and tools
 
 
 
 
 
 
 Team members should also be familiar with:
 
 
 
 
 <ul>
 <li>
 Plant historians (e.g., Aspen PIMS / PI)
 </li>
 <li>
 Refinery DCS environments (read/write, mode handling, permissions)
 </li>
 <li>
 Data analytics and visualization tools for performance reporting
 </li>
 <li>
 Secure remote access tools and OT cybersecurity-compliant workflows
 </li>
 </ul>
 
 
 
 
 
 
 
 
 HSE, OT Cybersecurity, and site readiness expectations
 
 
 
 
 
 <ul>
 <li>
 All personnel assigned to the contract must:
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Be capable of working under refinery HSE rules, including PTW, H2S awareness, and site inductions
 </li>
 <li>
 Understand OT cybersecurity requirements, including access controls, device restrictions, data handling, and incident reporting
 </li>
 <li>
 Be available under the bidder&rsquo;s sponsorship and ready to participate in audits or interviews during bid evaluation
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Additional Details
 
 
 
 
 
 
 START DATE: April/May
 
 
 DURATION: 1 Year
 
 
 EXTENSION: TBC
 
 
 LOCATION: Bahrain
 
 
 ONSITE POLICY: Onsite (or +/- 2-3 hours if providing remote support)
 
 
 LANGUAGES: Fluent English
 
 
 INTERVIEW PROCESS: 1 stage
 
 
 REFERENCES REQUIRED: Yes
 
 
 
 
 
 
 If you are interested, please forward your updated resume to jay.kukoyi@vividresourcing.com to be considered.
 
 
</div>

APC (Advanced Process Control) Contractor - Refinery Project Bahrain

<div>
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Handle incoming queries from healthcare providers via phone, email, and other communication channels.
 </li>
 <li>
 Provide accurate and timely information in response to provider inquiries.
 </li>
 <li>
 Escalate complex queries to appropriate departments or senior staff members as necessary.
 </li>
 <li>
 Maintain detailed records of all queries and their resolutions.
 </li>
 <li>
 Identify areas for improvement based on query analysis and feedback.
 </li>
 <li>
 Communicate clearly and effectively with healthcare providers, ensuring a high level of satisfaction.
 </li>
 <li>
 Collaborate with internal teams to resolve issues and provide comprehensive responses to providers.
 </li>
 <li>
 Keep providers informed about updates, policy changes, and other relevant information.
 </li>
 <li>
 Participate in training and development activities to stay current with industry standards and company policies.
 </li>
 <li>
 Adherence to internal procedures and guidelines, client service agreements and compliance &amp; regulatory standards
 </li>
 <li>
 Take ownership of each query ensuring all aspects of the query are answered right first time, eliminating rework and increased customer effort
 </li>
 <li>
 Provide clear, concise and accurate responses in a professional manner, including internal and external information transfer
 </li>
 <li>
 Provide direction, next steps and clear expectations to the client where a query involves further investigation or requires further information
 </li>
 <li>
 Contribute to the team and department SLA ensuring queries are managed efficiently and effectively
 </li>
 <li>
 Exhibit a proactive approach to the clients, ensuring an ongoing focus on enhancing the customer experience through process improvements and simplification
 </li>
 <li>
 Ensure accurate recording and Categorisation of all queries in the sy
 </li>
 <li>
 Support department and colleagues to ensure overall business targets are achieved
 </li>
 <li>
 Other Ad hoc duties as required
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
 </li>
 <li>
 With 2 years experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong problem-solving and analytical abilities.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Ability to prioritise workload and manage time effectively
 </li>
 <li>
 Experience in claims processing
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Hybrid working option available as per business requirements.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
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Claims Queries Officer

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