customer success specialist

cx & documentation executive Jobs in Alexandria

cx & documentation executive

it helpdesk specialist - alex office Jobs in Alexandria

it helpdesk specialist - alex office

senior it specialist

senior consultant citrix and azure vdi

Orascom Construction PLC

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To carry out day to day site inspections, in coordination with the construction team, maintain critical records and documents related to quality assurance, and make sure the site activities meet project requirements and the quality standards.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Review all the projects specifications related to scope of work.
 </li>
 <li>
 Assure the full compliance of the executed works against the project specifications and Quality control standards and procedures.
 </li>
 <li>
 Inspect all the delivered materials to ensure that they completely match with approved material as well as the project specifications.
 </li>
 <li>
 Attend meetings with the consultant to resolve any technical issue.
 </li>
 <li>
 Ensure full documentation for the works inspections and close the Non-Conformance Report (NCR) either internal or issued by the consultant as required.
 </li>
 <li>
 Participate in the preparation of the project QC procedures and inspection and test plans, according to the project quality plan.
 </li>
 <li>
 Review the Daily Inspection Request and submit it to the client.
 </li>
 <li>
 Coordinate with the client's inspection team for final &amp; approved inspections.
 </li>
 <li>
 Coordinate with the Site/Section Engineers to arrange daily inspection program.
 </li>
 <li>
 Prepare Daily QC Inspection Report and submit it to the Quality Control Manager.
 </li>
 <li>
 Assure that the inspectors on site are working in accordance with the latest drawings revision.
 </li>
 <li>
 Prepare Check list for any discrepancies or non-conformance activities to follow up and submit to the Quality Manager.
 </li>
 <li>
 Inspect the site works in accordance with the Daily Inspection Request.
 </li>
 <li>
 Check on HOLD points.
 </li>
 <li>
 Check and ensure that all activities on site are carried accordance with the required specification and the latest revised drawing.
 </li>
 <li>
 Issue NCR whenever a non-conformance has been found.
 </li>
 <li>
 Ensure that employee is working according to the company HSE policies and regulations, and fully aware of his job risk assessment and environmental aspects.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualification &amp; Requirements:
 
 
 
 
 
 <ul>
 <li>
 Education/ Qualifications: BSC Engineering
 </li>
 <li>
 Professional Certification: Internal Auditor training
 </li>
 <li>
 Work Experience: 6+ years&rsquo; experience in the QC Field
 </li>
 <li>
 Language: Good command of English language
 </li>
 <li>
 Computer Skills: Microsoft Office
 </li>
 </ul>
</div>

Project Coordinator - MEP

Confidential

Senior IT Specialist  A Pioneer Industrial Company in Alexandria – Egypt is looking for a Senior IT Specialist with Minimum 7 years’ Experience working at high-capacity companies who goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly. Core Responsibilities<ul><li>Cybersecurity &amp; Resilience: Implement a Zero-Trust Architecture. </li><li>ERP &amp; OT Integration: Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company’s department </li><li>Infrastructure Scalability: Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams.</li><li>Strategic Vendor Management: Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</li></ul>Technical RequirementsCategoryRequirementEducation Bachelor’s degree in Computer Science, IT, or related Engineering or RelativeExperience7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.SystemsDeep knowledge of Firewall management, SD-WAN, and SQL Database administration. Leadership Profile<ul><li>The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li>Communication: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li>Professional Presence: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul>What We Offer<ul><li>A high-authority role at the Digital Transformation system Department </li><li>Competitive salary and benefits package.</li><li>A professional, respectful environment where your "Senior" status is reflected in both your responsibilities and your professional identity.</li><li>Availability to Growth and depends on your initiation and Quality of work and Attitude.</li></ul>

Senior IT Specialist

Concentrix

<div>Job Title:
French B2B - Sr. Account Manager
Job Description
The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client&rsquo;s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
<ul><li>Ensure that client's customers are satisfied with our client's services and resolve escalated issues
</li><li>Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
</li><li>Evaluate our client's customer needs and propose potential solutions
</li><li>Be a single contact for our client's customer
</li><li>Use data to fix customer concerns/roadblocks prohibiting satisfaction
</li><li>Manage external competitive pressures and handle objections
</li><li>Work with multiple partners, building relationships with decision-makers at all levels
</li><li>Manage sales territory and achieving monthly quotas
</li><li>Negotiate in tough situations
</li><li>Identify risk and barriers to success; develop contingency plans
</li><li>Identify opportunities for additional product or service sales
</li><li>Use data to help influence buying/renewal process
</li><li>Work with a team and report directly to a Sales Manager
</li></ul>Location:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
Language Requirements:
French (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

French B2B - Sr. Account Manager

<div>Job Title:
B2B - Sr. Specialist, Account Manager
Job Description
The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client&rsquo;s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
<ul><li>Ensure that client's customers are satisfied with our client's services and resolve escalated issues
</li><li>Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
</li><li>Evaluate our client's customer needs and propose potential solutions
</li><li>Be a single contact for our client's customer
</li><li>Use data to fix customer concerns/roadblocks prohibiting satisfaction
</li><li>Manage external competitive pressures and handle objections
</li><li>Work with multiple partners, building relationships with decision-makers at all levels
</li><li>Manage sales territory and achieving monthly quotas
</li><li>Negotiate in tough situations
</li><li>Identify risk and barriers to success; develop contingency plans
</li><li>Identify opportunities for additional product or service sales
</li><li>Use data to help influence buying/renewal process
</li><li>Work with a team and report directly to a Sales Manager
</li></ul>Location:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
Language Requirements:
English (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

B2B - Sr. Specialist, Account Manager

Sutherland

<div>Company Description 
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics. 
Job Description 
Sutherland is seeking a reliable and detail-oriented person to join us as an IT Specialist/Help Desk professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Duties and responsibilities:<ul><li>
Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction.</li><li>
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.</li><li>
Modify configurations, utilities, software default settings, etc. for the local workstation.</li><li>
Utilize and maintain the helpdesk tracking software.</li><li>
Document internal procedures.</li><li>
Install and configure new workstations/laptops, peripheral equipment and software.</li><li>
Maintain inventory of all equipment.</li><li>
Report issues to direct manager for escalation.</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software.</li><li>
Assign users and computers to proper groups in active directory.</li><li>
Perform timely workstation hardware and software upgrades as required.</li><li>
Maintain information systems knowledge base,</li><li>
Support users on standard office system applications.</li><li>
Handle supplier&rsquo;s communications for functional and/or technical support with regards to purchased software and hardware.</li><li>
Handel infrastructure, network cabling repairs, data center maintains requests</li><li>
Manage system users (access rights, permissions).</li><li>
Support a group of services (McAfee Antivirus, SCCM, WDS, etc).</li><li>
Handle the responsibility for all IT assets check inventory and Scan the assets.</li><li>
Manage all printers.</li><li>
Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</li></ul> 
Qualifications 
Education:
Bachelor&rsquo;s Degree in Communications &amp; Electronics Engineering, Computer Science, Information Systems, or related field.
Experience:<ul><li>
5 years hands-on experience in as a Helpdesk Department .</li><li>
2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)</li></ul>
Language Skills:
Strong verbal and written English required
Must have a deep understanding/strong knowledge of the following:<ul><li>
PC/Laptop hardware and software troubleshooting, diagnosis and repair</li><li>
Networking CCNA N+ is preferable</li><li>
OS MCITP Windows 10 and MCITIP infrastructure is preferable</li><li>
McAfee - end point compliance &amp; EPO server</li><li>
Sentinel One - end point compliance &amp; policy server</li><li>
SCCM end point compliance &amp; SCCM server console</li><li>
Onprem versus Outlook 365 client configuration</li></ul>
Interpersonal Skills:<ul><li>
Effective negotiation &amp; communication</li><li>
Effective problem solving &amp; analysis</li><li>
Effective follow up &amp; coordination</li></ul> 

Additional Information 
Must be able to work onsite.</div>

GTI Lead | Help Desk | Smouha | Onsite

Pinerium

<div>
 Pinerium is seeking a skilled and results-driven
 
 Home Automation Engineer
 
 to manage the planning, installation, configuration, and delivery of
 
 smart automation systems
 
 . This role focuses on ensuring system performance, seamless integration, project efficiency, and delivering innovative smart environments for residential and commercial projects.
 
 
 The ideal candidate will have strong hands-on experience in
 
 home automation
 
 ,
 
 smart building technologies
 
 ,
 
 Z-Wave systems
 
 , and IoT-based control platforms.
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 Project Planning and Execution
 
 
 
 <ul>
 <li>
 
 Analyze project requirements and recommend optimal methodologies for home automation installations.
 
 
 </li>
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 Prepare detailed installation plans, resource allocation, and technical documentation before project execution.
 
 
 </li>
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 Supervise and monitor installation activities on-site, ensuring timely completion and adherence to specifications.
 
 
 </li>
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 Conduct thorough site surveys and submit regular project status, inspection, and quality control reports.
 
 
 </li>
 <li>
 
 Create and manage detailed work plans and schedules, ensuring that all phases are completed on time and within budget.
 
 
 </li>
 </ul>
 
 
 Home Automation System Implementation
 
 
 
 <ul>
 <li>
 
 Lead installation, configuration, testing, and commissioning of smart automation systems (lighting control, HVAC automation, energy management, multimedia systems, and smart security integration).
 
 
 </li>
 <li>
 
 Ensure proper functionality and interoperability of all connected devices through Z-Wave protocols (knowledge of ZigBee, KNX, or similar protocols is a plus).
 
 
 </li>
 <li>
 
 Develop system programming, scenario configurations, and user interface customization for client needs.
 
 
 </li>
 <li>
 
 Implement smart home and smart office solutions with high attention to reliability, security, and user experience.
 
 
 </li>
 </ul>
 
 
 Technical Supervision and Team Leadership
 
 
 
 <ul>
 <li>
 
 Manage and coordinate technical teams during installation, programming, and commissioning phases.
 
 
 </li>
 <li>
 
 Provide on-the-job technical guidance, quality inspections, and real-time issue resolution.
 
 
 </li>
 <li>
 
 Deliver training sessions for internal teams and clients on system usage and management.
 
 
 </li>
 </ul>
 
 
 Client Interaction and Support
 
 
 
 <ul>
 <li>
 
 Act as the main technical point of contact for clients during project delivery and post-installation support.
 
 
 </li>
 <li>
 
 Conduct client handover sessions including system demonstrations, user training, and documentation provision.
 
 
 </li>
 <li>
 
 Gather client feedback to ensure customer satisfaction and identify opportunities for future upgrades.
 
 
 </li>
 </ul>
 
 
 Documentation and Compliance
 
 
 
 <ul>
 <li>
 
 Maintain complete and accurate technical documentation including system drawings, configuration files, and operational manuals.
 
 
 </li>
 <li>
 
 Ensure that all systems are deployed following safety regulations, best practices, and technical standards.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Engineering, Mechatronics, Automation Engineering, or a related field.
 
 </li>
 <li>
 3&ndash;5 years of experience specifically in home automation, smart home systems, or building automation projects.
 
 </li>
 <li>
 Strong expertise in Z-Wave technologies (knowledge of ZigBee, KNX, Wi-Fi, Bluetooth Low Energy is a plus).
 
 </li>
 <li>
 Proficient in smart lighting control, HVAC integration, audiovisual systems, IoT solutions, and smart energy management.
 
 </li>
 <li>
 Ability to interpret technical drawings, schematics, and automation system designs.
 
 </li>
 <li>
 Strong problem-solving skills with excellent attention to technical details.
 
 </li>
 <li>
 Ability to work independently and manage projects and technical teams effectively.
 
 </li>
 <li>
 High-level communication skills for client-facing interactions and technical discussions.
 
 </li>
 <li>
 Proficient with project management and documentation software.
 
 </li>
 <li>
 Additional Requirement: Candidate must have their own laptop.
 
 </li>
 <li>
 Must be a non smoker (all types)
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Competitive salary and performance-based project bonuses.
 
 </li>
 <li>
 Opportunities for professional development in the automation and smart technology fields.
 
 </li>
 <li>
 Collaborative and forward-thinking work environment.
 
 </li>
 <li>
 Access to cutting-edge smart home and IoT technology deployments.
 
 </li>
 <li>
 Continuous learning programs through Pinerium Academy.
 
 </li>
 </ul>
</div>

Home Automation Engineer

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 Manage the discipline equipment performance, Operation &amp; maintenance. Perform the maintenance activities to meet production and company goals within the frame of work, maintaining a high level of work&rsquo;s quality, safety, and health and environment compliance in the production unit.Organize planned maintenance of Elect.&amp; Instr. equipment as per job plans and suppliers manuals with support of maintenance technicians and subcontractors
 
 
 Inspects / surveys and continually improves the condition of plant Elect.&amp; Instr. equipment; establishes specifications and standards for maintenance (IMS,&hellip;), for plant assets and new equipment (if any)
 
 
 Ensure that ASU and associated equipment running at maximum productivity and minimizing downtime to reach required efficiency.
 
 
 Develop job plans &amp; MOC as required for maintenance tasks. In addition to any relative requirement from IMS
 
 
 Perform advanced troubleshooting of equipment or systems not performing as expected.
 
 
 Compile and record maintenance data and tests/inspections/calibrations results through Maximo
 
 
 Lead maintenance technician to reach maximum performance
 
 
 ensure the availability of spare parts according to vulnerability study requirements by following procurement cycles. participate on the preparation of plant budget and follow up cost of maintenance
 
 
 Communicate broadly and frequently with the operation &amp; maintenance Support teams and the other areas engineers and hub experts
 
 
 Support the area and CMT in the planning and execution of major repairs and TAR&rsquo;s
 
 
 Lead and support for upgrades and new projects considering high level of safety and quality
 
 
 ___________________Are you a MATCH?
 
 
 Engineering degree in Electrical &amp; instrumentation fieldMin 5 years experience
 
 
 Maximo background
 
 
 Strong troubleshooting skills
 
 
 Advanced planning &amp; reporting skills
 
 
 Knowledge of the industrial management system
 
 
 Advanced business English
 
 
 Our Differences make our Performance
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Area Electrical Maintenance Engineer

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