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hotel project manager

senior facility manager cleaning security and facilities management

Infinity HR Consultancy

Senior Facility Manager &ndash; Kuwait (Local candidates only &ndash; Arab nationals preferred)We are looking for an experienced Operations Sr. Manager to lead operations and drive new business development in the Cleaning, Security, and Facilities Management sector in Kuwait. The role involves managing service operations, securing new contracts, handling tender processes, and building client relationships to support business growth.Requirements:<ul><li>10+ years of experience in Operations / FM / Cleaning / Security services</li><li>Proven experience in tendering and winning service contracts</li><li>Strong knowledge of the Kuwait / GCC market</li><li>Strong leadership and business development skills</li></ul>Location: Kuwait Local candidates only &ndash; Arab nationals preferredSend your CV to info@infinity-kwt.com/Whatsapp 66910981Job Type: Full-timePay: KD1,000.000 - KD2,500.000 per month

Senior Facility Manager (Cleaning, Security, and Facilities Management)

AC House company

Job SummaryWe are looking for a highly experienced and results-oriented Operations Director to spearhead our delivery service and, critically, to drive new business acquisition. You will have dual responsibility: ensuring the flawless, profitable execution of all existing contracts (Cleaning, Security, FM) and leading the charge to secure new, lucrative service contracts through direct sales, networking, and expert management of the tender process. This role is pivotal to our market expansion and requires a leader who is both a strategic business developer and an operational expert.Key Responsibilities &amp; ObjectivesA. Business Development &amp; New Contract Acquisition (Primary Focus - 50%)<ul><li>Develop and execute a robust business development strategy to identify, target, and secure new clients for integrated service contracts or standalone cleaning, security, and FM services.</li><li>Actively network within the market (both public and private sectors) to build relationships with key decision-makers, consultants, and procurement heads.</li><li>Lead the entire tender lifecycle:</li><li>Identify relevant tender opportunities from government portals (e.g., Central Tenders Committee), major corporates, and developers.</li><li>Manage the end-to-end tender process: from initial PQQ (Pre-Qualification Questionnaire) submission to proposal development, pricing strategy, bid submission, and presentation.</li><li>Collaborate with technical teams to design compelling, compliant, and competitive service solutions and method statements.</li><li>Prepare accurate and persuasive cost models, financial proposals, and commercial terms.</li><li>Build and maintain a strong pipeline of potential clients and opportunities, providing regular forecasts to the Management.</li></ul>B. Operational Leadership &amp; Excellence <ul><li>Provide strategic direction and oversight to all Operations Managers (Cleaning, Security, FM), ensuring seamless, high-quality, and efficient service delivery across all contracts.</li><li>Implement and maintain rigorous KPIs, SLAs, and quality assurance programs to ensure client satisfaction and contract retention.</li><li>Drive operational profitability through effective budget management, resource optimization, and cost-control initiatives.</li><li>Ensure full compliance with Kuwaiti laws and regulations, particularly for security services (MOCI requirements) and labor laws.</li><li>Champion innovation in service delivery, technology adoption, and process improvement to enhance productivity and market differentiation.</li><li>Foster a culture of safety, excellence, and continuous improvement among all operational staff.</li></ul>Qualifications &amp; Experience<ul><li>Education: Bachelor&rsquo;s degree in business administration, Engineering, Facilities Management, or a related field. An MBA or relevant master&rsquo;s degree is a strong advantage.</li><li>Experience:</li><li>Minimum of 10-12 years of progressive experience in operations management, with at least 5 years in a senior leadership role.</li><li>Non-negotiable: Proven, successful experience in the Kuwait or GCC market within the Cleaning, Security, and/or Facilities Management industry.</li><li>Demonstrable track record of winning new service contracts through tender processes. Must be able to provide examples.</li><li>In-depth knowledge of Kuwait&rsquo;s tender regulations and procurement processes (government and private).</li><li>Strong financial acumen with experience in P&amp;L management, budgeting, and bid pricing.</li><li>Skills &amp; Competencies:</li><li>Exceptional leadership, communication, and negotiation skills.</li><li>Fluent in English (Arabic fluency is a significant advantage).</li><li>Strategic thinker with a strong commercial and client-focused mindset.</li><li>Excellent problem-solving and analytical abilities.</li><li>Proficient in MS Office and familiar with operations management software.</li></ul>Job Type: Full-timeWork Location: In person

Operations Senior Manager (FM)

<div>Title:
Lead Contracts Engineer
Job Title
Lead Contracts Engineer
Summary Section
The Lead Contracts Engineer is responsible for pre-award activities including bid preparation, processing queries from bidders from bidders, preparation of bid evaluation programmes, evaluation of bids, negotiation and award and Contract preparation.
The Lead Contracts Administrator I is also responsible for post-award activities including conducting kick-off meetings, coordinating all contract submittal and correspondence, preparation and processing of Adjustment Orders, claims and close out. Experienced in Contract enhancement procedures.
Responsibilities:
<ul><li>Responsible for pre &ndash; award activities including bid invitation preparation, processing queries from bidders, preparation of bid evaluation programmes, evaluation of bids, negotiation, preparation of Recommendation for Award, contract preparation and award formalities in accordance with Client Project Gate System and procedures</li><li>
Responsible for post &ndash; award activities including conducting kick &ndash; off meetings, coordinating all contract submittals and correspondence, preparation and processing of variation orders, claims and close out;</li><li>
Manages the drafting of Invitation to Tender packages for contracts for large O&amp;G facilities projects. Review and, if necessary, proposes comments on and propose alternative text/clauses to client contract conditions;</li><li>
Reviews issues with legal, risk management, tax, and accounting personnel as a condition precedent to submitting to management for approval.</li><li>
Functions as a part of a negotiating team consisting of project management staff, to establish the terms and conditions of a contract.</li><li>
Monitors and ensures the business provisions of assigned contracts are administered to ensure compliance with contractual terms and conditions. Keeps the Projects Contracts Manager advised as to the scope, financial, and risk features of applicable contracts.</li><li>
Ensures documentation to negotiate change orders are properly produced and maintained.</li><li>
Prepares letters to clients requesting approvals and interpretations necessary to comply with the provisions of the contract.</li><li>
Ensure project/facility acceptance documents are prepared and are followed through and that acceptances are signed by the client.</li><li>
Furnishes business and financial information requested by the client concerning the project, as delegated by the Project Manager.</li><li>
Identifies contractual problems and take appropriate action to ensure a satisfactory resolution. Follows up on those problems which demand management attention, to ensure timely response to the client, and Management of Contract Quality standards.</li></ul>
Mandatory Requirements:<ul><li>
Bachelor Degree in Engineering</li><li>
Minimum 12 years total post-graduation experience</li><li>
Minimum 5 years post-graduation experience in oil and gas projects</li><li>
Minimum 5 years&rsquo; experience in a &ldquo;Lead&rdquo; or &ldquo;Senior&rdquo; contract role</li><li>
Extensive knowledge of Contractual Terms &amp; Conditions and Commercial Contract Law;</li><li>
Excellent understanding &amp; extensive experience of the procurement and contract administration processes and principles from preparation and issue of Bidders Lists, Contracting Plans and bid invitation package preparation through to award, administration and close out of Contracts;</li><li>
Strong grasp of procedural requirements &amp; necessity of providing an Audit Trail for Management purposes; and</li><li>
Must have membership of any reputable professional association.
</li></ul>Decarbonization &ndash; Energy Transition &ndash; Sustainability
Belong. Connect. Grow. with KBR!</div>

Lead Contracts Engineer

Star Stack Company

Position: Project Manager - Hotel Pre-OpeningLocation: KuwaitIndustry: Hospitality / HotelsA new upcoming 4-Star Hotel in Kuwait is seeking an experienced and highly organized Project Manager to lead and coordinate all pre-opening and soft opening operations. The ideal candidate will work closely with the Chairman and senior management to ensure the successful launch of the hotel by overseeing procurement, setup, and operational readiness of all departments.This role requires strong hospitality, pre-opening experience, procurement knowledge, and project coordination skills to ensure that all hotel facilities, equipment, and operational requirements are prepared before opening.We Are Hiring Project ManagerRequirements (will use this to post in social media platforms)<ul><li>Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field.</li><li>5&ndash;10 years&rsquo; experience in hotel operations or hospitality project management.</li><li>Previous hotel pre-opening experience is highly preferred.</li><li>Strong knowledge of hotel procurement, FF&amp;E, and OS&amp;E.</li><li>Excellent vendor negotiation and project coordination skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Experience in 4-Star or 5-Star hotel projects is an advantage.</li><li>Fluent in English (Arabic is a plus).</li></ul>Skills<ul><li>Project Management</li><li>Procurement &amp; Vendor Management</li><li>Budget Control</li><li>Hospitality Operations</li><li>Leadership &amp; Coordination</li><li>Attention to Detail</li></ul>Employment Details<ul><li>Location: Kuwait</li><li>Industry: Hospitality / Hotels</li><li>Position Type: Full Time</li><li>Start Date: Immediate / As Soon As Possible</li></ul>Job Types: Full-time, Permanent, ContractPay: From KD500.000 per monthWork Location: In person

Project Manager for 5 Star Hotel

Rayan Gate

Job AdvertisementPosition: Project Manager - Hotel Pre-OpeningLocation: KuwaitIndustry: Hospitality / HotelsA new upcoming 4-Star Hotel in Kuwait is seeking an experienced and highly organized Project Manager to lead and coordinate all pre-opening and soft opening operations. The ideal candidate will work closely with the Chairman and senior management to ensure the successful launch of the hotel by overseeing procurement, setup, and operational readiness of all departments.This role requires strong hospitality, pre-opening experience, procurement knowledge, and project coordination skills to ensure that all hotel facilities, equipment, and operational requirements are prepared before opening.We Are Hiring Project ManagerRequirements (will use this to post in social media platforms)<ul><li>Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field.</li><li>5&ndash;10 years&rsquo; experience in hotel operations or hospitality project management.</li><li>Previous hotel pre-opening experience is highly preferred.</li><li>Strong knowledge of hotel procurement, FF&amp;E, and OS&amp;E.</li><li>Excellent vendor negotiation and project coordination skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Experience in 4-Star or 5-Star hotel projects is an advantage.</li><li>Fluent in English (Arabic is a plus).</li></ul>Skills<ul><li>Project Management</li><li>Procurement &amp; Vendor Management</li><li>Budget Control</li><li>Hospitality Operations</li><li>Leadership &amp; Coordination</li><li>Attention to Detail</li></ul>Employment Details<ul><li>Location: Kuwait</li><li>Industry: Hospitality / Hotels</li><li>Position Type: Full Time</li><li>Start Date: Immediate / As Soon As Possible contact rectruitment office: +965 6222 1159</li></ul>Job Type: Full-time

Hotel project manager

IHG Hotels & Resorts

<div><h3 class="jobSectionHeader">Front Office Manager</h3>
We are seeking an accomplished and service-driven Front Office Manager to lead and elevate the Front Office operations within a four- or five-star hotel environment. This role requires a refined hospitality professional with strong leadership capability, operational expertise, and a proven ability to deliver exceptional guest experiences aligned with brand standards.
A strategic overview of your role: 
As Front Office Manager, you will oversee all front-facing operations, ensuring seamless guest journeys from arrival to departure while driving service excellence, team engagement, and operational efficiency.
Key responsibilities include:<ul><li>
Providing overall leadership and direction for Front Office operations, including Reception, Guest Relations, Concierge, Bell Desk, and Telephones.</li><li>
Ensuring flawless check-in and check-out processes, maintaining brand and service standards at all times.</li><li>
Leading, mentoring, and developing the Front Office team to build a high-performance, guest-centric culture.</li><li>
Managing VIP arrivals, special guests, and service recovery situations with professionalism and discretion.</li><li>
Monitoring guest satisfaction metrics, reviews, and quality audits, implementing continuous improvement initiatives.</li><li>
Preparing duty rosters, managing manpower planning, and controlling payroll expenses.</li><li>
Overseeing cash handling, billing accuracy, and compliance with financial procedures.</li><li>
Collaborating closely with Housekeeping, Engineering, Sales, Revenue, and Security to ensure operational alignment.</li><li>
Ensuring compliance with brand standards, SOPs, health &amp; safety regulations, and data privacy requirements.</li><li>
Preparing operational reports, forecasts, and performance analyses for senior management.</li></ul>
What we are looking for:<ul><li>
Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a four- or five-star hotel environment.</li><li>
Strong leadership and people-management skills with the ability to inspire and influence teams.</li><li>
In-depth knowledge of Front Office systems (Opera PMS or similar platforms).</li><li>
Excellent guest engagement, decision-making, and problem-solving capabilities.</li><li>
Strong financial awareness related to room revenue, upselling, and cost control.</li><li>
Excellent communication skills in English; Arabic language will be an advantage.</li><li>
High standards of professionalism, grooming, and presentation.</li><li>
Ability to thrive in a fast-paced, high-expectation hospitality environment.</li><li>
Hospitality or hotel management qualifications are highly desirable.</li></ul>
Why join us: 
At IHG&reg;, the Front Office defines the first and last impression of every stay. This leadership role offers the opportunity to shape memorable guest experiences, drive operational excellence, and build high-performing teams&mdash;guided by the principles of True Hospitality.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Manager

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Explore 232+ Senior facility manager cleaning security and facilities management in Kuwait City this March. Find roles across top companies and apply now to boost your career.