contracts manager - scm projects & development Jobs in Mumbai

contracts manager - scm projects & development

procurement manager

business finance senior analyst Jobs in Mumbai

business finance senior analyst

manager - process engineering Jobs in Mumbai

manager - process engineering

planning manager

senior manager capex

Godrej Agrovet Limited

<div>
 
 
 Job Description: Senior Manager &ndash; CAPEX &amp; MRO
 
 
 
 
 
 
 
 Location:
 
 GAVL &ndash; Head Office, Mumbai
 
 
 
 
 
 
 Department:
 
 Central Buying Organization (CBO)
 
 
 
 
 
 
 Reporting To:
 
 Head &ndash; Central Buying Organization
 
 
 
 
 
 The Category Lead &ndash; CAPEX &amp; MRO plays a crucial role in ensuring timely, cost-effective, and compliant procurement for all capital and maintenance requirements in Animal Feed business of Godrej Agrovet Ltd. As GAVL continues to invest in Greenfield projects, capacity expansions, automation upgrades, and modernization, this role serves as key driver of business growth, operational reliability and cost efficiency.
 
 
 
 
 
 
 Role Summary
 
 
 
 To lead and manage the
 
 procurement of CAPEX projects, engineering spares, and consumables
 
 with a strong focus on developing optimal sourcing strategies, ensuring robust vendor performance, and aligning with cost, quality, and delivery benchmarks. In this role, the incumbent will lead a team of experienced buyers in collaboration with business heads, technical, project, legal and finance teams to drive strategic , technology-led procurement, and vendor performance management in order to achieve business results.
 
 
 
 
 
 
 Key Deliverables
 
 
 <ol>
 <li>
 
 CAPEX Procurement &amp; Project Sourcing
 
 </li>
 </ol>
 <ul>
 <li>
 Develop and execute
 
 CAPEX procurement strategies
 
 for
 
 Greenfield, Expansion, and Modernization projects (Domestic &amp; Imports).
 
 </li>
 <li>
 Identify and source
 
 Plant &amp; Machinery, Civil, PEB, MEP, Firefighting Systems, Utilities, HVAC
 
 , Miscellaneous works like insulation, painting, site enabling works and other engineering packages.
 </li>
 <li>
 Lead
 
 end-to-end sourcing process
 
 &ndash; from RFQ, bid evaluation, techno-commercial negotiation, and contracting to project closeout. Define and negotiate
 
 supply agreements, warranties, performance guarantees
 
 , and payment terms.
 </li>
 <li>
 Manage supplier relationships and ensure
 
 on-time delivery
 
 against project milestones.
 </li>
 <li>
 Conduct
 
 budget vs. actual analyses
 
 and propose cost-optimization actions.
 </li>
 <li>
 Ensure compliance with internal controls, audit requirements, and statutory obligations. Drive vendor standardization and prequalification frameworks for major categories.
 </li>
 <li>
 Design SOP for strengthening existing processes as well as new procurement processes.
 </li>
 </ul>
 
 
 2.Engineering Spares &amp; MRO Procurement
 
 
 <ul>
 <li>
 Manage the complete spend of Engineering Spares and MRO items to ensure equipment uptime, reliability, and operational efficiency across all manufacturing facilities. Key categories includes
 
 Mechanical Spares, Electrical &amp; Instrumentation
 
 ,
 
 Automation &amp; Controls, Utilities &amp; Process Spares, Consumables &amp; Tools, Civil &amp; Structural Maintenance, Safety &amp; Environment etc
 
 </li>
 <li>
 Lead and mentor team of experienced buyers to excel in functional and overall business KPIs.
 </li>
 <li>
 Develop
 
 category strategies
 
 , standardizing procurement practices, and driving
 
 cost optimization, supplier performance, and localization
 
 initiatives in close coordination with maintenance, engineering, and regional procurement teams
 </li>
 <li>
 Establish
 
 framework agreements
 
 and
 
 rate contracts
 
 for recurring MRO categories to enhance sourcing efficiency
 </li>
 <li>
 Ensure
 
 on-time availability
 
 through forecasting and coordination with maintenance teams.
 </li>
 <li>
 Support
 
 inventory optimization
 
 through collaboration with stores and operations.
 </li>
 <li>
 Travel extensively for market research, strategic vendor development, local vendor identification, etc. for selected categories of high value spares.
 </li>
 </ul>
 
 
 3.Technology &amp; Systems Enablement
 
 
 <ul>
 <li>
 Leverage
 
 SAP
 
 for all procurement activities including POs, LOIs, GRNs, and analytics.
 </li>
 <li>
 Deploy
 
 e-procurement platforms
 
 for RFX management and
 
 Reverse/Forward Auctions
 
 for transparency and competitiveness.
 </li>
 <li>
 Develop and maintain
 
 digital dashboards
 
 for spend analytics, supplier performance, and procurement KPIs
 </li>
 <li>
 Innovate and implement
 
 AI-driven analytics
 
 for predictive sourcing and performance tracking
 </li>
 </ul>
 
 
 4.Vendor Development, Evaluation &amp; Performance Measurement
 
 
 <ul>
 <li>
 Identify, qualify, and develop
 
 strategic suppliers
 
 for domestic and imported CAPEX &amp; MRO spend
 </li>
 <li>
 Establish
 
 vendor evaluation systems
 
 covering quality, delivery, financial stability, and innovation.
 </li>
 <li>
 Maintain
 
 supplier scorecards
 
 aligned with KPIs and SLAs.
 </li>
 <li>
 Conduct
 
 supplier performance reviews
 
 , corrective action tracking, and audits.
 </li>
 </ul>
 <ol>
 <li>
 
 Import Operations &amp; Logistics Management
 
 </li>
 </ol>
 <ul>
 <li>
 Oversee
 
 import procurement
 
 ensuring compliance with
 
 Customs, DGFT, and port regulations
 
 .
 </li>
 <li>
 Liaise with
 
 Customs House Agents (CHAs)
 
 for documentation, Bill of Entry, and duty payments.
 </li>
 <li>
 Engage
 
 Freight Forwarders and Transporters
 
 for cost-effective international/domestic logistics.
 </li>
 <li>
 Optimize
 
 freight contracts, incoterms, and shipping schedules
 
 to reduce lead times and costs.
 </li>
 <li>
 Coordinate with finance for
 
 import documentation, duty refunds, and compliance reporting
 
 .
 </li>
 </ul>
 
 
 6.Performance Reporting &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Develop
 
 procurement dashboards and MIS
 
 tracking savings, lead time, and supplier KPIs.
 </li>
 <li>
 Present
 
 monthly, quarterly, and annual performance reports
 
 to management.
 </li>
 <li>
 Lead
 
 efficiency, process improvement, and compliance
 
 initiatives using industry benchmarks
 </li>
 <li>
 Ensure
 
 timely closure of audit findings
 
 and continuous process enhancements.
 </li>
 <li>
 Conduct
 
 training and capability-building programs
 
 for procurement teams.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Education &ndash; B. E. / B. Tech in Mechanical engineering/Electrical/Civil; MBA (preferred).
 </li>
 <li>
 
 Experience:
 
 8-10 years of experience, including a minimum of 3 years of
 
 team leadership experience in CAPEX procurement
 
 within large manufacturing organizations.
 </li>
 <li>
 Proven experience in sourcing Civil contracts, mechanical, electrical and utility etc packages
 </li>
 <li>
 Thorough Knowledge of Import procedures, documentation &amp; at least 3 years of experience in handling imports and dealing with CHAs at multiple ports across India (including road ports).
 </li>
 <li>
 Adept at using Reverse &amp; Forward Auction platforms and other tech solutions to drive efficiency.
 </li>
 <li>
 Greenfield Projects experience is a must.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong capability in scenario analysis and data-driven decision-making
 </li>
 <li>
 Strong Interpersonal skills for leading/driving cross-functional initiatives and issue resolutions
 </li>
 <li>
 Exceptional verbal and written communication skills to ensure consistent alignment and transparency with internal and external stakeholders
 </li>
 <li>
 Demonstrates a high sense of responsibility and accountability, ensuring
 
 time-bound execution and measurable results
 
 </li>
 </ul>
 
 
</div>

Senior Manager Capex

Godrej Industries Group

<div>
 
 About Godrej Agrovet
 
 
 
 Godrej Agrovet Limited (GAVL) is a diversified, Research &amp; Development focused agri-business Company dedicated to improving the productivity of Indian farmers by innovating products and services that sustainably increase crop and livestock yields. GAVL holds leading market positions in the different businesses it operates - Animal Feed, Crop Protection, Oil Palm, Dairy, Poultry and Processed Foods. GAVL has a pan India presence with sales of over a million tons annually of high-quality animal feed and cutting- edge nutrition products for cattle, poultry, aqua feed and specialty feed. Our teams have worked closely with Indian farmers to develop large Oil Palm Plantations which is helping in bridging the demand and supply gap of edible oil in India. In the crop protection segment, the company meets the niche requirement of farmers through innovative agrochemical offerings. GAVL through its subsidiary Astec Life Sciences Limited, is also a business-to-business (B2B) focused bulk manufacturer of fungicides &amp; herbicides. In Dairy and Poultry and Processed Foods, the company operates through its subsidiaries Creamline Dairy Products Limited and Godrej Tyson Foods Limited. Apart from this, GAVL also has a joint venture with the ACI group of Bangladesh for animal feed business in Bangladesh.
 
 
 For more information on the Company, please log on to www.godrejagrovet.com .
 
 
 
 Designation: Manager Procurement Capex
 
 
 
 
 Location: Mumbai HO
 
 
 
 
 Job Purpose
 
 
 
 To lead and manage the
 
 procurement of CAPEX projects, engineering spares, and consumables
 
 with a strong focus on developing optimal sourcing strategies, ensuring robust vendor performance, and aligning with cost, quality, and delivery benchmarks. In this role, the incumbent will lead a team of experienced buyers in collaboration with business heads, technical, project, legal and finance teams to drive strategic , technology-led procurement, and vendor performance management in order to achieve business results.
 
 
 
 Roles &amp; Responsibilities
 
 
 3. Technology &amp; Systems Enablement
 
 
 4. Vendor Development, Evaluation &amp; Performance Measurement
 
 
 
 6. Performance Reporting &amp; Continuous Improvement
 
 
 
 
 <ul>
 <li>
 CAPEX Procurement &amp; Project Sourcing
 </li>
 <li>
 Develop and execute CAPEX procurement strategies for Greenfield, Expansion, and Modernization projects (Domestic &amp; Imports).
 </li>
 <li>
 Identify and source Plant &amp; Machinery, Civil, PEB, MEP, Firefighting Systems, Utilities, HVAC , Miscellaneous works like insulation, painting, site enabling works and other engineering packages.
 </li>
 <li>
 Lead end-to-end sourcing process &ndash; from RFQ, bid evaluation, techno-commercial negotiation, and contracting to project closeout. Define and negotiate supply agreements, warranties, performance guarantees , and payment terms.
 </li>
 <li>
 Manage supplier relationships and ensure on-time delivery against project milestones.
 </li>
 <li>
 Conduct budget vs. actual analyses and propose cost-optimization actions.
 </li>
 <li>
 Ensure compliance with internal controls, audit requirements, and statutory obligations. Drive vendor standardization and prequalification frameworks for major categories.
 </li>
 <li>
 Design SOP for strengthening existing processes as well as new procurement processes.
 </li>
 <li>
 Engineering Spares &amp; MRO Procurement
 </li>
 <li>
 Manage the complete spend of Engineering Spares and MRO items to ensure equipment uptime, reliability, and operational efficiency across all manufacturing facilities. Key categories includes Mechanical Spares, Electrical &amp; Instrumentation , Automation &amp; Controls, Utilities &amp; Process Spares, Consumables &amp; Tools, Civil &amp; Structural Maintenance, Safety &amp; Environment etc
 </li>
 <li>
 Lead and mentor team of experienced buyers to excel in functional and overall business KPIs.
 </li>
 <li>
 Develop category strategies , standardizing procurement practices, and driving cost optimization, supplier performance, and localization initiatives in close coordination with maintenance, engineering, and regional procurement teams
 </li>
 <li>
 Establish framework agreements and rate contracts for recurring MRO categories to enhance sourcing efficiency
 </li>
 <li>
 Ensure on-time availability through forecasting and coordination with maintenance teams.
 </li>
 <li>
 Support inventory optimization through collaboration with stores and operations.
 </li>
 <li>
 Travel extensively for market research, strategic vendor development, local vendor identification, etc. for selected categories of high value spares.
 </li>
 <li>
 Leverage SAP for all procurement activities including POs, LOIs, GRNs, and analytics.
 </li>
 <li>
 Deploy e-procurement platforms for RFX management and Reverse/Forward Auctions for transparency and competitiveness.
 </li>
 <li>
 Develop and maintain digital dashboards for spend analytics, supplier performance, and procurement KPIs
 </li>
 <li>
 Innovate and implement AI-driven analytics for predictive sourcing and performance tracking.
 </li>
 <li>
 Identify, qualify, and develop strategic suppliers for domestic and imported CAPEX &amp; MRO spend
 </li>
 <li>
 Establish vendor evaluation systems covering quality, delivery, financial stability, and innovation.
 </li>
 <li>
 Maintain supplier scorecards aligned with KPIs and SLAs.
 </li>
 <li>
 Conduct supplier performance reviews , corrective action tracking, and audits.
 </li>
 <li>
 I mport Operations &amp; Logistics Management
 </li>
 <li>
 Oversee import procurement ensuring compliance with Customs, DGFT, and port regulations .
 </li>
 <li>
 Liaise with Customs House Agents (CHAs) for documentation, Bill of Entry, and duty payments.
 </li>
 <li>
 Engage Freight Forwarders and Transporters for cost-effective international/domestic logistics.
 </li>
 <li>
 Optimize freight contracts, incoterms, and shipping schedules to reduce lead times and costs.
 </li>
 <li>
 Develop procurement dashboards and MIS tracking savings, lead time, and supplier KPIs.
 </li>
 <li>
 Present monthly, quarterly, and annual performance reports to management.
 </li>
 <li>
 Lead efficiency, process improvement, and compliance initiatives using industry benchmarks
 </li>
 <li>
 Ensure timely closure of audit findings and continuous process enhancements.
 </li>
 <li>
 Conduct training and capability-building programs for procurement teams.
 
 
 </li>
 </ul>
 
 Qualification Required
 
 
 
 <ul>
 <li>
 Education &ndash; B. E. / B. Tech in Mechanical engineering/Electrical/Civil; MBA (preferred)
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 8-10 years of experience, including a minimum of 3 years of team leadership experience in CAPEX procurement within large manufacturing organizations.
 </li>
 <li>
 Proven experience in sourcing Civil contracts, mechanical, electrical and utility etc packages
 </li>
 <li>
 Thorough Knowledge of Import procedures, documentation &amp; at least 3 years of experience in handling imports and dealing with CHAs at multiple ports across India (including road ports).
 </li>
 <li>
 Adept at using Reverse &amp; Forward Auction platforms and other tech solutions to drive efficiency.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong capability in scenario analysis and data-driven decision-making
 </li>
 <li>
 Strong Interpersonal skills for leading/driving cross-functional initiatives and issue resolutions
 </li>
 <li>
 Exceptional verbal and written communication skills to ensure consistent alignment and transparency with internal and external stakeholders
 </li>
 <li>
 Demonstrates a high sense of responsibility and accountability, ensuring time-bound execution and measurable results
 
 
 </li>
 </ul>
 
 An inclusive Godrej
 
 
 
 Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It&rsquo;s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
 
 
 We take pride in being an equal opportunities employer. We recognize merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, color, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
 
 
 If this sounds like a role for you, apply now!
 
 
 We look forward to meeting you.
</div>

Manager Procurement CAPEX

ideaForge

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Procurement Operations
 </li>
 <li>
 Handle end-to-end procurement of indirect categories such as IT hardware/software, MRO items, facility services, utilities, office supplies, logistics, CAPEX items, and professional services.
 </li>
 <li>
 Create and manage purchase requisitions (PRs) and purchase orders (POs) in ERP systems.
 </li>
 <li>
 Ensure timely sourcing and delivery of materials and services to support business operations.
 </li>
 <li>
 Sourcing &amp; Negotiation
 </li>
 <li>
 Identify and evaluate suppliers based on quality, cost, delivery, and service.
 </li>
 <li>
 Conduct market analysis and benchmarking to find cost-effective procurement opportunities.
 </li>
 <li>
 Negotiate pricing, commercial terms, and annual rate contracts (ARCs).
 </li>
 <li>
 Drive competitive bidding (RFQ/RFP) processes and vendor comparison.
 </li>
 <li>
 Supplier Management
 </li>
 <li>
 Build and maintain relationships with key suppliers.
 </li>
 <li>
 Monitor supplier performance using KPIs: delivery, quality, responsiveness, and compliance.
 </li>
 <li>
 Resolve supplier issues related to delivery, billing, or quality.
 </li>
 <li>
 Participate in supplier audits or onboarding activities.
 </li>
 <li>
 Cost Optimization
 </li>
 <li>
 Support cost reduction initiatives and continuous improvement projects.
 </li>
 <li>
 Identify opportunities for process automation and spend optimization.
 </li>
 <li>
 Prepare savings reports and procurement dashboards.
 </li>
 <li>
 Compliance &amp; Documentation
 </li>
 <li>
 Ensure procurement activities comply with company policies and audit guidelines.
 </li>
 <li>
 Maintain accurate documentation for PR/PO, contracts, and vendor records.
 </li>
 <li>
 Support internal and external audits with required data.
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Collaborate with Finance, Admin, HR, IT, Production, and other departments for procurement needs.
 </li>
 <li>
 Communicate order status updates and resolve queries from stakeholders.
 </li>
 <li>
 Support CAPEX procurement and project execution.
 
 
 </li>
 </ul>
 Powered by Webbtree
</div>

Executive  Indirect Purchase

Adani Realty

<div>
 
 Responsibilities
 
 
 
 Design Stage Intervention:
 
 
 Advise the Design &amp; Development team on civil-related infrastructure at the DBR stage.
 
 
 Ensure structural durability, efficient material usage, and ease of maintenance.
 
 
 Integrate civil designs with fire safety layouts, fa&ccedil;ade systems, water-proofing, drainage, and hardscaping.
 
 
 
 Financial Modelling
 
 
 
 Conduct estimation studies and lifecycle cost analysis of civil components.
 
 
 Monitor CAM (Common Area Maintenance) trends linked to civil infrastructure and suggest optimization strategies.
 
 
 Collaborate with finance to develop civil CAPEX/OPEX forecasts.
 
 
 
 Operations
 
 
 
 Define preventive and corrective maintenance plans for civil assets.
 
 
 Monitor and manage civil works including flooring, painting, waterproofing, expansion joints, and repairs.
 
 
 Ensure compliance with building codes and standards.
 
 
 
 Revenue Model
 
 
 
 Support asset utilization plans by optimizing space and civil reconfiguration.
 
 
 Contribute to space conversion projects that improve leasable area or service revenue.
 
 
 
 Qualifications
 
 
 
 Education Qualification:
 
 
 Bachelor&rsquo;s degree in Engineering (Mechanical/Electrical/Civil) or Architecture
 
 
 
 Work Experience(Range Of Years)
 
 
 
 15+ Years
</div>

Lead - Facilities Management (Civil)

Reliance Industries Limited

<div>
 
 Job Accountabilities
 
 
 
 <ul>
 <li>
 Provide analytical support on strategic, operational and financial areas such as annual business plans, budgets, internal audits, CAPEX etc.
 </li>
 <li>
 Tracking of business reviews , status reports and action plans
 </li>
 <li>
 Monitor and track progress on actions through continuous communication with all levels of management. Identify and escalate critical areas to the relevant stakeholders.
 </li>
 <li>
 Facilitate and support corrective action as required.
 </li>
 <li>
 Facilitate and conduct reviews among various departments
 </li>
 <li>
 Plan and structure reviews with clear agenda.
 </li>
 <li>
 Ensure linkage between reviews and subsequent operational actions
 </li>
 <li>
 Do special studies e.g. position papers responding to enquiries and questions from Chairman and Executive Directors
 </li>
 <li>
 Responsible for special project delivery reports
 </li>
 <li>
 Facilitate conflict management by bringing together relevant stakeholders with divergent objectives and work towards achieving common organizational goals
 
 
 </li>
 </ul>
 
 Skill &amp; Competencies
 
 
 
 <ul>
 <li>
 Analytical skills
 </li>
 <li>
 Communication skills (written &amp; verbal)
 </li>
 <li>
 Should be adept in MS Excel, PowerPoint &amp; Word
 </li>
 <li>
 Should be a team player (comfortable with working as part of a team/multiple teams, and prioritising team goals)
 
 
 </li>
 </ul>
 
 Education Required
 
 
 
 <ul>
 <li>
 Bachelor#s Degree in Engineering or related discipline from a recognized university
 </li>
 <li>
 MBA from a renowned institution or Post-graduate certificates in areas like: financial management, leadership, capital/asset management and strategic planning would be preferred
 </li>
 <li>
 Minimum 6 years of relevant experience
 
 
 </li>
 </ul>
 
 Experience Required
 
 
 
 <ul>
 <li>
 Minimum 6 years of relevant experience
 </li>
 </ul>
</div>

Executive Assistant - E&P

<div>
 
 🌍 We&rsquo;re Hiring at Teleperformance! 🌍
 
 
 ✨ Role: Senior Manager &ndash; Operations
 
 
 📍 Location: Malad, Mumbai
 
 
 We&rsquo;re looking for a strategic and experienced
 
 Senior Operations Manager
 
 to lead our Trust &amp; Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead trust-related customer support operations across global markets
 </li>
 <li>
 Manage escalations, fraud investigations, and account safety protocols
 </li>
 <li>
 Drive operational excellence, team performance, and SLA adherence
 </li>
 <li>
 Collaborate with legal, compliance, and product teams to uphold safety standards
 </li>
 <li>
 Mentor team leads and build a culture of integrity and accountability
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 ✅ Proven experience in customer support operations (Trust &amp; Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24&times;7 rotational shift
 
 
 
</div>

Senior Operations Manager

<div>
 <ol>
 <li>
 Responsible for the overall AR and Trade Finance process entailing
 </li>
 <li>
 Domestic LC &amp; BOE, Cash Applications, Reporting, Credit Notes and Debit Notes
 </li>
 <li>
 Domestic discounting of ~ 300 Crores per Year
 </li>
 <li>
 BOE creation for ~ 1000 Crores per Year
 </li>
 <li>
 Export LC &amp; BOE, Cash Applications, Credit Notes and Debit Notes &amp; FMEA compliance
 </li>
 <li>
 Collection of ~ 1000 Crores per Year
 </li>
 <li>
 Import LC, CAD, Supplier Credit, FOREX Remittances
 </li>
 <li>
 Raw Material Import of ~ 2,000 Crores per Year
 </li>
 <li>
 Stores and Spares Import of ~ 500 Crores per Year
 </li>
 <li>
 CAPEX Import of ~ 4000 Crores per Year
 </li>
 <li>
 Manage overall performance of the F&amp;A AR and Trade Finance process by providing strategic and operational leadership for the following JSW businesses
 </li>
 <li>
 Steel and Subsidiaries, Cement, Energy, Infrastructure, Paints
 </li>
 <li>
 Ensuring effective service delivery, maximum client satisfaction and team management
 </li>
 <li>
 Negotiate, develop and deliver SLAs and ensure flawless execution of operational processes and procedures by the SSC team
 </li>
 <li>
 Identifies causes for non-achievement of SLAs, develop solutions and execute the same.
 </li>
 <li>
 Monitor and report Key Performance Indicators (KPIs) on a timely and accurate basis
 </li>
 <li>
 Support business in handling the volume increase due to growth expansions, with the assigned team and minimal increase in Head Count
 </li>
 <li>
 Drive continuous improvement through Robotics, re-engineering, lean/six sigma, best practices framework, benchmarking, analytics to assure progressive service levels and lower costs
 </li>
 <li>
 Represent AR and Trade Finance functions in SSC governance meetings and performance reviews
 </li>
 <li>
 Conduct weekly meetings with stake holders and Create feedback mechanism to ensure no surprises
 </li>
 <li>
 Develop strategic &amp; tactical plans to identify, analyze and effectively respond to client needs
 </li>
 <li>
 Actively engage with team managers and key managers to ensure customer satisfaction and address their pain points
 </li>
 <li>
 Analyze the market best practices and implement in the assigned process within GBS
 </li>
 <li>
 Work along with Transition team and identify process that can be moved to GBS
 </li>
 <li>
 Ensure process compliance with all business rules and regulatory directives, adherence to all operational process and procedures
 </li>
 <li>
 Adequate controls through ICFR to evaluate risk and implement mitigation plans.
 </li>
 <li>
 Manage the Statutory audit for the assigned functions
 </li>
 <li>
 Take overall responsibility for adhering to approved budget for the assigned functions and monitoring of cost and expenses
 </li>
 <li>
 Ensure effective people management and development of the operations team, including: staffing &amp; selection, integration of new staff to teams, promote a learning culture, measure individual and team goals delivery, provide feedback and managing people issues, build a strong team culture,
 </li>
 <li>
 Ensure adherence to all statutory and legal requirements Identify additional scope for shared services based on changing business requirements and priorities of the Group.
 </li>
 </ol>
</div>

Account Receivables - Lead

Explore 153+ Senior manager capex in Mumbai this December. Find roles across top companies and apply now to boost your career.