application engineer

driver cum technician

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customer service specialist Jobs in Dubai

customer service specialist

senior service technician

AIRAS TECHNICAL SERVICES LLC

Job Title: Senior Ductman TechnicianLocation: Dubai, UAECompany: Airas Technical Services LLCJob Description:We are seeking a highly skilled Senior Ductman / Ducting Technician to join our HVAC team in Dubai. The candidate will be responsible for executing and supervising duct installation works while ensuring quality, safety, and timely completion of projects.Key Responsibilities:<ul><li>Install HVAC duct systems (GI, PI, aluminum, and pre-insulated ducts) as per approved shop drawings</li><li>Perform duct fabrication, assembly, and modification on-site.</li><li>Read and interpret shop drawings and coordinate with site engineers.</li><li>Supervise and guide ductmen and helpers for daily site activities</li><li>Ensure proper supports, alignment, and sealing of duct systems</li><li>Carry out insulation and cladding works when required</li><li>Inspect completed work to ensure quality and compliance with specifications</li><li>Follow safety procedures and maintain a clean work environment</li><li>Coordinate with other trades to avoid clashes and delays</li></ul>Requirements:<ul><li>Minimum 5 years of experience as a ductman/ducting technician (UAE/GCC preferred)</li><li>Strong knowledge of HVAC ducting systems and installation standards</li><li>Ability to read and understand technical drawings.</li><li>Experience in handling a team on-site.</li><li>Good knowledge of safety standards and site practices</li><li>Physically fit for site work</li></ul>Preferred Qualifications:<ul><li>Experience in high-rise buildings, commercial, or infrastructure projects.</li><li>Knowledge of duct insulation and testing</li><li>Basic English communication skills</li></ul>Salary and benefits to be discussed based on experience.Other benefits as per UAE LawJob Type: ContractWork Location: In personWork Location: In person

Ductman

Cheqpoint Tech Trading LLC

CheqPoint Tech Trading LLC Location: Dubai, UAEPosition: Full-Time | On-Site Salary: AED 3,000 - 5,000 (negotiable based on technical knowledge and relevant experience). [This salary package includes basic + allowance, all other terms as per MOHRE guidelines]About CTTCheqPoint Tech Trading LLC is the authorised field service and reseller installation partner for Atlantic brand water heaters in the UAE. We operate in a fast-paced, technically demanding environment &mdash; managing warranty claims, field dispatch, client communications, and installation coordination across Dubai and beyond. This is a small, high-accountability team where every person's output is visible and matters.The RoleWe're looking for a Water Heater After-Sales Service Specialist who is equal parts organised administrator, confident communicator, and technically fluent operator. This is the nerve centre of our service operation &mdash; you will be the first point of contact for clients, the link between the field team and management, and the person responsible for ensuring no ticket falls through the cracks.This is not a passive desk job. You will be coordinating technicians who need to be pushed, diagnosing and finding solutions for problems, upselling clients who call in expecting nothing, and maintaining data that the entire billing and warranty cycle depends on.What You'll DoTicket &amp; Job Management<ul><li>Receive, log, and assign all inbound service calls, warranty claims, and installation inquiries with zero data entry errors</li><li>Generate job reference numbers, track ticket status end-to-end, and update job files in real time</li><li>Scan and file all handwritten service reports, commissioning documents, and client paperwork into the correct digital job folders</li><li>Maintain the master job register across both the Atlantic service unit and reseller installation pipeline</li></ul>Field Dispatch &amp; Technician Coordination<ul><li>Schedule and dispatch field technicians based on job priority, location, and skill requirement</li><li>Follow up actively with technicians on ETAs, job completion, and report submission &mdash; this team needs chasing, not nudging</li><li>Coordinate parts availability and vehicle readiness before dispatch</li><li>Escalate field issues to the senior engineer when jobs exceed scope</li></ul>Client Communication &amp; Service Upsell<ul><li>Handle inbound calls and WhatsApp inquiries professionally, gathering correct technical details from clients who may not know what they're describing</li><li>Triage warranty vs. paid service eligibility based on standard criteria and escalate edge cases</li><li>Identify and act on upsell opportunities &mdash; converting warranty visit clients into paid service customers where applicable (proven track record here is a strong plus)</li><li>Manage client expectations on timelines, technician arrival, and job outcomes</li></ul>Documentation &amp; Reporting<ul><li>Ensure all job data &mdash; labour hours, parts used, client details, service type &mdash; is accurately captured in the system at the time of closure</li><li>Support invoice compilation by maintaining clean, complete ticket logs</li><li>Handle office administrative tasks: licence renewals, portal updates, certification renewals, document control</li></ul>What We're Looking ForTechnical Aptitude (Non-Negotiable)<ul><li>Solid working knowledge of water heaters, HVAC systems, or electrical/electronic equipment</li><li>Ability to understand and speak intelligently about product issues with both clients and technicians</li><li>Comfortable reading service reports, identifying intervention types, and spotting gaps in documentation</li></ul>Customer Handling<ul><li>Demonstrated experience managing customers in technical service environments &mdash; not just taking messages, but resolving, redirecting, and retaining</li><li>Calm under pressure; able to de-escalate frustrated clients and maintain professionalism at all times</li><li>Prior experience where handling difficult clients led to a measurable outcome (renewal, upsell, 5-star review, etc.) is highly valued</li></ul>Data &amp; Systems<ul><li>Data entry accuracy must be at 100% &mdash; our billing and warranty claims depend entirely on what you log</li><li>Proficient with office applications: Google Sheets, Excel, CRM or job management tools, WhatsApp Business, email</li><li>Quick learner on bespoke internal systems (we use a custom quoting and invoice tool)</li></ul>Coordination &amp; Execution<ul><li>Experience coordinating field teams or mobile workers &mdash; you know how to get people moving without being ignored</li><li>Organised enough to run multiple open jobs simultaneously without losing track of any</li><li>Proactive: you flag problems before they become delays, not after</li></ul>Languages<ul><li>English and Hindi: mandatory &mdash; you will be communicating with clients, technicians, and management across all three daily</li><li>Arabic: a strong plus &mdash; a meaningful portion of our client base is Arabic-speaking and being able to engage them directly is a real advantage</li></ul>Who can Apply?People who have had some experience in one or more of the below roles:<ul><li>Project coordinators</li><li>Project Engineers</li><li>Application Engineers</li><li>Technical Sales Engineers</li><li>Inside Sales Engineers</li><li>Maintenance Planner / Scheduler</li><li>Field Service Engineer (junior or transitioning out of field)</li><li>MEP Site Coordinator</li><li>AMC (Annual Maintenance Contract) Coordinator</li><li>Facilities Management Coordinator</li><li>After-Sales Service Executive</li><li>Service Desk Coordinator (MEP/HVAC background)</li><li>Helpdesk MEP Technician (hardware/equipment)</li></ul>Nice to Have<ul><li>Prior experience in field service coordination within MEP, HVAC, plumbing, or electrical trades in the UAE</li><li>Proven examples of converting a warranty or complaint call into a paid service engagement</li><li>Familiarity with Atlantic, Daikin, Rheem, or similar brand service ecosystems</li><li>Arabic fluency</li></ul>What You Get<ul><li>A clearly defined, high-impact role within a growing specialist service unit</li><li>Direct exposure to senior technical and management decision-making</li><li>Opportunity to grow into a Service Operations Lead as the team scales</li><li>Competitive salary commensurate with experience</li></ul>Equal Opportunity: We welcome applications from all suitable candidates. Selection will be based on skills, experience, attitude and ability to perform the job.Pay: AED3,000.00 - AED5,000.00 per monthWork Location: In person

Water Heater After-Sales Service Specialist

China Civil Engineering Construction Corporation

Career Opportunities &ndash; Dubai RTA Infrastructure ProjectChina Civil Engineering Construction Corporation (CCECC) is expanding its project team in Dubai and is hiring experienced professionals for a high-profile Roads &amp; Transport Authority (RTA) infrastructure project.The project includes major roadworks, bridges, underpasses, flyovers, and multi-utility networks.Project Management / Construction<ul><li>Project Manager (1)</li><li>Construction Manager &ndash; Utilities (1)</li><li>Construction Manager &ndash; Structures (1)</li><li>Construction Manager &ndash; Roads (1)</li><li>Project Engineer &ndash; Utilities (2)</li><li>Project Engineer &ndash; Structures (2)</li><li>Project Engineer &ndash; Roads (2)</li><li>Site Engineer &ndash; Utilities (4)</li><li>Site Engineer &ndash; Structures (4)</li><li>Site Engineer &ndash; Roads (4)</li></ul>Engineering / Technical<ul><li>Senior Technical Engineer (2)</li><li>Technical Engineer (3)</li><li>Design Coordinator (1)</li></ul>Planning<ul><li>Senior Planning Engineer (1)</li><li>Planning Engineer (2)</li></ul>Commercial &amp; Contracts<ul><li>Contracts Manager (1)</li><li>Assistant Contracts Manager (1)</li><li>Quantity Surveyor (3)</li><li>Senior Quantity Surveyor (2)</li></ul>Utilities &amp; NOC<ul><li>Senior Utility Engineer (2)</li><li>Utility Engineer (4)</li><li>NOC Coordinator (2)</li><li>Stakeholder Coordinator (2)</li></ul>QA/QC &amp; Material<ul><li>Senior QA/QC Engineer (1)</li><li>QA/QC Engineer (2)</li><li>QA/QC Inspector (4)</li><li>Material Engineer (1)</li><li>Lab Technician (4)</li></ul>HSE &amp; Traffic Management<ul><li>HSE Manager (1)</li><li>Senior HSE Engineer (2)</li><li>HSE Officer (3)</li><li>Traffic Management Engineer (TTM) (1)</li><li>Traffic Management Supervisor (1)</li></ul>Survey<ul><li>Chief Surveyor (2)</li><li>Land Surveyor (3)</li></ul>Drafting / BIM<ul><li>Senior Draughtsman (2)</li><li>Draughtsman &ndash; Roads (3)</li><li>Draughtsman &ndash; Utilities &amp; NOC (3)</li><li>Draughtsman &ndash; Structures (2)</li><li>Draughtsman &ndash; TTM (2)</li><li>BIM Modeler / BIM Coordinator (2)</li></ul>Plant / Logistics / Support<ul><li>Machinery Coordinator (2)</li><li>Storekeeper (2)</li><li>Document Controller (2)</li><li>Lifting Appointed Supervisor (3)</li></ul>Application DetailsEmail: libin.kurian@cceccdubai.com Subject Line: Mention the position applied forOnly relevant profiles with Dubai RTA project experience will be considered.CANDIDATES WITHOUT UAE EXPERIENCE SHOULD NOT APPLYSalary &amp; Benefits<ul><li>Competitive salary package (based on experience and role)</li><li>Accommodation provided by company</li><li>Transportation provided by company</li><li>Medical insurance as per UAE labor law</li><li>Annual leave as per company policy</li><li>Overtime and additional benefits as per company policy</li><li>Opportunity to work on high-profile Dubai RTA infrastructure projects</li><li>Career growth within a leading international construction company</li></ul>China Civil Engineering Construction Corp , Level 3, Office No. 354, European Business Centre, Dubai Investment Park 1, Dubai, United Arab EmiratesPay: AED25,000.00 - AED45,000.00 per monthApplication Question(s):<ul><li>What is your Notice Period ?</li><li>Do you have Dubai RTA experience ?</li><li>What is your Current Location ?</li><li>What is your Current salary + Benefits if any ?</li><li>Please share your contact number.</li></ul>Work Location: In person

CHINA CIVIL ENGINEERING CONSTRUCTION CORP DUBAI - (RTA Project)

ABDULWAHED BIN SHABIB GROUP LLC

Key Responsibilities:<ul><li>Diagnose, troubleshoot, and repair mobile devices (smartphones, tablets, etc.) or equipment at client sites or service centers.</li><li>Perform software installations, updates, and data recovery.</li><li>Replace hardware components such as screens, batteries, and motherboards.</li><li>Maintain accurate records of repairs, parts used, and customer interactions.</li><li>Provide technical support and guidance to customers.</li><li>Conduct routine maintenance checks and system upgrades.</li><li>Ensure compliance with company standards and safety regulations.</li><li>Travel to customer locations as needed and manage service calls efficiently.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; technical certification or diploma in Electronics, IT, or a related field preferred.</li><li>Proven experience as a mobile/device technician or field service technician.</li><li>Strong understanding of mobile operating systems (Android, iOS, etc.).</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong interpersonal and communication skills.</li><li>Valid driver's license and willingness to travel as needed.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>what is your current salary </li><li>what is your expected salary </li></ul>Work Location: In person

Mobile Technician

Royal Apex 

We are looking for a skilled and responsible Technician with a valid driving license to join our team. The candidate will be responsible for carrying out technical works, attending site visits, transporting materials/equipment when required, and ensuring timely completion of assigned tasks.Key Responsibilities:<ul><li>Perform installation, maintenance, troubleshooting, and repair works as assigned.</li><li>Visit client locations and project sites for service and support.</li><li>Drive company vehicle safely for transportation of staff, tools, and materials.</li><li>Ensure proper handling and maintenance of tools and equipment.</li><li>Follow company safety procedures and operational standards.</li><li>Prepare basic service reports and update work status regularly.</li><li>Coordinate with supervisors and team members to complete tasks efficiently.</li><li>Respond to emergency maintenance requests when required.</li></ul>Requirements:<ul><li>Valid UAE driving license.</li><li>Proven experience as a technician in relevant field.</li><li>Basic knowledge of electrical/mechanical systems and troubleshooting.</li><li>Good communication and problem-solving skills.</li><li>Ability to work independently and under pressure.</li><li>Familiarity with UAE roads and locations is an advantage.</li></ul>Preferred Skills:<ul><li>Technical certification or diploma.</li><li>Experience in site work and customer handling.</li><li>Ability to read technical drawings and instructions.</li></ul>Salary: To be discussed during interview Location: UAEPay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Driver cum Technician

Gulbahar Tobacco International FZE

<div><div>Position Title: Mechanical Fitter / Assistant 
Department: Technical &ndash; Electrical
 
Reporting To: Head of the Department 
Location: Jebel Ali Freezone, Dubai UAE 
Industry: Primary Tobacco Processing (PMD) 
 
Job Role:</div><div>
Support mechanical maintenance and fitting tasks on tobacco processing and packaging machines. Assist senior mechanics and engineers in ensuring equipment operates efficiently with minimal downtime. 
</div><div>
Job Description:</div><ul><li>
Assist in mechanical installation, repair, and maintenance of tobacco processing machinery.</li><li>
Support preventive maintenance and breakdown maintenance activities.</li><li>
Perform basic assembly, fitting, and adjustment of mechanical components.</li><li>
Replace worn or defective parts such as bearings, belts, gears, and couplings under supervision.</li><li>
Assist in machine overhauling and scheduled servicing activities.</li><li>
Lubricate machine parts and ensure smooth mechanical operation.</li><li>
Support troubleshooting activities for conveyors, feeders, rotating equipment, and material handling systems.</li><li>
Follow safety procedures and maintenance standards during all maintenance activities.</li><li>
Keep tools, equipment, and work areas clean and organized.</li><li>
Document completed tasks and report mechanical faults or abnormalities to supervisors.</li><li>
Coordinate and collaborate with electricians, production teams, and supervisors when required.</li><li>
Support shutdown maintenance and emergency repair activities as assigned.</li></ul><div></div><div> 
Health, Safety &amp; Compliance:</div><ul><li>
Follow company safety procedures, maintenance standards, and workplace regulations.</li><li>
Ensure safe working practices while operating near machinery, moving equipment, and hot surfaces.</li><li>
Use appropriate PPE and comply with lock-out/tag-out (LOTO) procedures.</li><li>
Maintain clean and safe working areas in accordance with housekeeping standards.</li><li>
Report unsafe conditions, hazards, and maintenance risks immediately to supervisors.</li></ul><div></div><div> 
Qualifications:</div><ul><li>
ITI / Diploma in Mechanical Engineering or relevant technical trade.</li><li>
Mechanical trade certification is an added advantage.</li></ul><div></div><div> 
Experience Requirements:</div><ul><li>
1&ndash;3 years of experience as a Mechanical Assistant, Mechanical Technician, or Fitter in:<ul><li>
Tobacco processing</li><li>
FMCG</li><li>
Food processing</li><li>
Industrial manufacturing environments</li></ul></li><li>
Experience in continuous process industries is preferred.</li></ul><div> 

Technical Skills:</div><ul><li>
Basic knowledge of mechanical systems, hydraulics, and pneumatics.</li><li>
Familiarity with mechanical maintenance tools and workshop practices.</li><li>
Basic understanding of rotating equipment and material handling systems.</li><li>
Ability to read and understand basic mechanical drawings is an advantage.</li><li>
Knowledge of preventive maintenance activities and lubrication practices.</li></ul><div> 

People Management:</div><ul><li>
Maintain good communication and coordination with other technicians and team members.</li><li>
Support teamwork and collaborative working relationships within the maintenance department.</li><li>
Prepare and submit daily activity reports to the Line Manager.</li><li>
Assist supervisors and senior technicians during maintenance and shutdown activities.</li></ul><div> 

Compliance and Risk Management:</div><ul><li>
Remain proactive during shifts and ensure no hazards exist within the mechanical maintenance area.</li><li>
Ensure machines are functioning properly and operating safely.</li><li>
Plan, organize, and complete assigned maintenance activities within deadlines.</li><li>
Comply with company procedures, safety standards, and operational requirements.</li></ul><div> 

Key Competencies &amp; Skills:</div><ul><li>
Good troubleshooting and problem-solving skills.</li><li>
Physically fit and safety-conscious.</li><li>
Ability to work under pressure and respond to breakdown situations.</li><li>
Good teamwork and communication skills.</li><li>
Willingness to work shifts and within production environments.</li><li>
Attention to detail and commitment to quality work.</li></ul><div> 

Working Environment:</div><ul><li>
Factory-based role with exposure to:<ul><li>
Dust, heat, noise, and heavy industrial machinery.</li><li>
Mechanical maintenance workshops and production areas.</li><li>
Shift work and emergency maintenance requirements.</li></ul></li><li>
May require standing for extended periods and working during plant shutdowns.</li></ul></div>

Mechanical Assistant

Wefit Contracting and Maintenance

Job SummaryWe are looking for a proactive and well-organized MEP Coordinator to manage daily maintenance and small project operations for our MEP division. The candidate will coordinate technicians, schedules, materials, client communication, and ensure smooth execution of AMC and on-call maintenance works.The role requires strong coordination skills, technical understanding of MEP works, and the ability to manage multiple teams efficiently.Key Roles &amp; ResponsibilitiesOperations Coordination<ul><li>Prepare and manage daily schedules for MEP technician teams.</li><li>Coordinate AMC, AC services, duct cleaning, and maintenance works.</li><li>Assign jobs to technicians based on priority, location, and skill set.</li><li>Ensure all works are executed as per company standards and timelines.</li><li>Follow up with site engineers and technicians regarding work progress.</li></ul>Team Management<ul><li>Coordinate with site engineers for manpower allocation and execution.</li><li>Monitor technician attendance, productivity, and discipline.</li><li>Ensure teams reach sites on time with required tools and materials.</li><li>Support technicians with technical coordination when required.</li></ul>Client Coordination<ul><li>Communicate with clients regarding appointments and work updates.</li><li>Handle service requests and coordinate site visits.</li><li>Follow up on pending approvals, quotations, and job completion confirmations.</li><li>Maintain professional communication with clients at all times.</li></ul>Material &amp; Vehicle Coordination<ul><li>Monitor availability of essential tools, consumables, and spare parts.</li><li>Coordinate vehicle stock requirements for all service teams.</li><li>Ensure weekly checking and replenishment of vehicle inventory.</li><li>Coordinate urgent material procurement when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintain daily job tracking and scheduling records.</li><li>Update CRM / FSM system with job status and technician reports.</li><li>Prepare service reports, completion reports, and maintenance records.</li><li>Track pending jobs and ensure timely closure.</li></ul>Quality &amp; Compliance<ul><li>Ensure technicians follow safety procedures and company SOPs.</li><li>Monitor quality of workmanship and client satisfaction.</li><li>Escalate major technical or operational issues to management immediately.</li><li>Ensure proper reporting of pre-existing site conditions before work execution.</li></ul>Coordination with Other Departments<ul><li>Coordinate with sales and lead coordinators for new service requests.</li><li>Coordinate with procurement for material requirements.</li><li>Support accounts team with documentation related to invoicing and approvals.</li></ul>Requirements<ul><li>Experience in MEP maintenance or facilities management coordination.</li><li>Good knowledge of HVAC, Electrical, Plumbing, and maintenance works.</li><li>Strong communication and organizational skills.</li><li>Ability to manage multiple teams and schedules simultaneously.</li><li>Knowledge of Google Sheets, Excel, and FSM/CRM systems preferred.</li><li>UAE experience preferred.</li><li>Valid UAE driving license is an advantage.</li></ul>Preferred Skills<ul><li>Problem-solving and multitasking ability.</li><li>Strong follow-up and coordination skills.</li><li>Ability to work under pressure and manage urgent service requests.</li><li>Good reporting and documentation skills.</li><li>Customer handling experience.</li></ul>Pay: AED1,800.00 - AED2,500.00 per monthWork Location: In person

MEP Coordinator

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