software engineer

director, software engineering Jobs in Hyderabad

director, software engineering

senior software engineer Jobs in Hyderabad

senior software engineer

senior software engineer - backend Jobs in Hyderabad

senior software engineer - backend

software engineer ii

senior software engineer backend

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 At Freshworks, we don&rsquo;t just ship software&mdash;we shape it to be fast, reliable, and refreshingly simple. As a
 
 Senior Backend Engineer
 
 , you&rsquo;ll build the scalable systems that drive our global products&mdash;and do it with clarity, ownership, and a sharp eye for design. You&rsquo;ll raise the bar on performance, stability, and code quality.
 
 
 
 
 If you obsess over time and space complexity, love breaking down tough problems, and contribute to overall design&mdash;you&rsquo;ll feel right at home.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Build scalable backend services that handle millions of transactions reliably.
 </li>
 <li>
 Own the full development lifecycle: from high-level design to deployment and debugging.
 </li>
 <li>
 Write clean, modular, and testable code&mdash;optimized for both readability and performance.
 </li>
 <li>
 Apply deep OOPS concepts and design patterns to solve real-world engineering problems.
 </li>
 <li>
 Ensure systems are tuned for high availability, fault tolerance, and observability.
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast.
 </li>
 <li>
 Follow engineering best practices and elevate overall code quality.
 </li>
 <li>
 Troubleshoot performance bottlenecks in production and drive long-term stability improvements.
 </li>
 </ul>
 
 
 Requirements
 
 
 
 
 <ul>
 <li>
 3 to 5 years of experience building and scaling backend systems in fast-paced product teams.
 </li>
 <li>
 
 Data Structures &amp; Algorithms (DSA)
 
 : Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs.
 </li>
 <li>
 
 Problem Solving &amp; Logical Analysis
 
 : Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions.
 </li>
 <li>
 
 Object-Oriented Design (OOD)
 
 : Strong command of OOP principles, designing extensible code, and applying SOLID principles.
 </li>
 <li>
 
 System Design (High-Level Design - HLD &amp; LLD)
 
 : Proven ability to contribute to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models.
 </li>
 <li>
 Exposure to RDBMS, caching strategies, distributed queues, and microservices.
 </li>
 <li>
 Exposure and experience with AI tools and technologies to improve efficiency
 </li>
 <li>
 
 Ownership &amp; Collaboration
 
 : Demonstrates strong ownership, collaborates effectively.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 Degree in Computer Science, Engineering, or a related technical field.
 </li>
 <li>
 You&rsquo;re skilled at balancing fast delivery with long-term scalability.
 </li>
 <li>
 You think clearly in code and architecture diagrams.
 </li>
 <li>
 You&rsquo;ve shipped features at scale and supported them in production.
 </li>
 <li>
 You love working in collaborative, agile teams.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Software Engineer - Backend

Eli Lilly and Company

<div>
 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.
 
 
 
 Software Engineer
 
 
 
 
 About The Technology Organization
 
 
 
 Technology at Lilly builds and maintains capabilities using pioneering technologies like most prominent tech companies. What differentiates Technology at Lilly is that we create new possibilities through tech to advance our purpose &ndash; creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver solutions in every area of our business.
 
 
 
 About The Business Function
 
 
 
 The Software Product Engineering (SPE) team is a specialised engineering group that delivers strategic solutions and differentiated capabilities. We take a forward-thinking approach, focusing on an enterprise platform and product mindset, ensuring that the solutions we build can be leveraged across Technology teams for broader impact and efficiency.
 
 
 
 Job Title: Software Engineer
 
 
 
 
 Role Summary
 
 
 
 As a Software Engineer, you will develop and maintain user-friendly, responsive, and accessible web interfaces using React and related technologies. You will collaborate with cross-functional teams to deliver high-quality solutions that enhance user experience and support business objectives.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Develop and maintain user-friendly frontend components using React and related libraries.
 </li>
 <li>
 Build responsive and accessible user interfaces, ensuring a great experience for all users.
 </li>
 <li>
 Collaborate with backend engineers to integrate APIs and deliver seamless features.
 </li>
 <li>
 Participate in code reviews and contribute ideas to improve our engineering practices.
 </li>
 <li>
 Analyse and debug software to enhance performance and maintainability.
 </li>
 <li>
 Work closely with product, design, and engineering teams to deliver high-quality solutions.
 </li>
 <li>
 Embrace opportunities to learn new technologies and tools as part of your growth.
 
 
 
 </li>
 </ul>
 
 How You Will Succeed
 
 
 
 <ul>
 <li>
 Apply modern frontend workflows and build tools (e.g., Webpack, Babel, ESLint).
 </li>
 <li>
 Integrate with backend services via RESTful APIs.
 </li>
 <li>
 Demonstrate strong communication and collaboration skills.
 </li>
 <li>
 Participate in code reviews and continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You Should Bring
 
 
 
 <ul>
 <li>
 2&ndash;4 years of hands-on experience building web applications with React (or similar frameworks).
 </li>
 <li>
 Good understanding of JavaScript (ES6+), HTML5, and CSS3.
 </li>
 <li>
 Exposure to state management tools (e.g., Redux, Context API) is a plus.
 </li>
 <li>
 Familiarity with accessibility and performance optimisation best practices.
 </li>
 <li>
 Experience integrating with backend services via RESTful APIs.
 </li>
 <li>
 Exposure to version control (Git) and basic CI/CD concepts.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or a related field (or equivalent practical experience).
 </li>
 <li>
 Demonstrated curiosity, enthusiasm, and willingness to learn new technologies.
 
 
 
 </li>
 </ul>
 
 Basic Qualifications And Experience Requirement
 
 
 
 <ul>
 <li>
 2&ndash;4 years of hands-on experience building web applications.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or a related field (or equivalent practical experience).
 
 
 
 </li>
 </ul>
 
 Additional Skills/Preferences
 
 
 
 <ul>
 <li>
 Experience with TypeScript, Material-UI, or other component libraries.
 </li>
 <li>
 Exposure to cloud platforms (AWS, Azure, GCP) or containerisation (Docker) is a plus.
 </li>
 <li>
 Experience with unit testing frameworks (e.g., Jest, React Testing Library).
 </li>
 <li>
 Interest in contributing to open-source projects or tech communities.
 </li>
 <li>
 Understanding of Agile methodologies and software development lifecycle (SDLC).
 </li>
 <li>
 Experience in regulated industries (e.g., Life Sciences) is a bonus but not required.
 
 
 
 </li>
 </ul>
 Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
 
 
 Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
 
 
 #WeAreLilly
</div>

Software Engineer

Microsoft

<div>
 
 Overview
 
 
 
 Are you excited about building AI-powered capabilities that help protect our customers from cybersecurity threats? Do you enjoy designing &amp; building full-stack products that provide value to our Enterprise customers? Do you thrive in a collaborative and a data-driven environment? Do you enjoy working with talented feature teams including data scientists, software engineers, product managers, and security researchers? If so, you'll love our collaborative, fast-growing, and fun group with a startup mindset.
 
 
 We are part of the Defender Experts product unit (part of Microsoft&rsquo;s Security division). Our mission is to help protect our customers with innovative AI-powered &amp; full-stack capabilities, combined with human-powered intelligence. We are committed to defending Microsoft customers from cyber-attacks as well as providing sophisticated capabilities to protect their digital assets.  Making our customers succeed with our solutions is what excites us every day! We are a diverse group with people from a wide variety of backgrounds, prior work &amp; life experiences. We foster a strong culture of learning &amp; a collaborative work environment. We are a collaborative, fast growing, and fun group with a startup mindset.
 
 
 We are building multiple managed services/product offerings for Enterprise customers. Our products combine backend/cloud services, Big Data processing, and state-of-the-art Generative AI/LLMs to deliver scalable and intelligent solutions. With an intuitive and easy-to-use UX, we aim to delight both our customers and security researchers. Our products offer a big growth opportunity for our division. We work with partners across the Microsoft Security division (including the Security CoPilot team) to innovate in our products and services.
 
 
 
 Responsibilities
 
 
 
 As Software Engineer 2 in our team, your areas of focus will be within an end-to-end team to design, build, deploy and manage cloud services that will help end users stay and feel safe from cyber threats.
 
 
 You take pride in focusing on fast paced ideate/create/learn cycle and measurable value growth through the experiences you build. You will work with Senior/Principal Engineers, Program Managers, and other Security Engineering disciplines to deliver core features for our security solution.
 
 
 Additionally, as a self-driven person, you will also be responsible for ensuring code quality, provide thought leadership in bringing innovation to our products and engineering practices.
 
 
 
 Qualifications
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 3+ years of industry-experience building/delivering high-quality software.
 
 
 </li>
 </ul>
 Preferred Qualifications :
 
 
 <ul>
 <li>
 3+ years of experience in cloud-based services, AI-powered features, and full-stack capabilities
 </li>
 <li>
 Excellent communication skills and ability to collaborate within a multi-disciplinary team
 </li>
 <li>
 Expertise in C#, Java, C++ or equivalent programming languages
 </li>
 <li>
 Proficient in Secure Software Development Life Cycle
 </li>
 <li>
 BS, MS, or PhD degree in Computer Science, Mathematics, Engineering or related fields or related course work
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
 
 
 <ul>
 <li>
 Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
 
 
 </li>
 </ul>
 
 
 
 
 #dexjobs
 
 
 #mtpjobs
 
 
 #mtpidc
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Software Engineer II

Software Engineer, Power and Performance Automation

<div>
 Specialist
 
 I, Quality Assurance Engineer
 
 
 
 EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.
 
 
 Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you&rsquo;ll work with technologists and business experts, blending EY&rsquo;s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you&rsquo;ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
 
 
 
 EY Technology:
 
 
 
 Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
 
 
 
 EY Technology supports our technology needs through three business units:
 
 
 
 Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
 
 
 Enterprise Workplace Technology (EWT) &ndash; EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
 
 
 Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.
 
 
 
 The opportunity
 
 
 
 The Quality Assurance Engineer, Specialist role provides intermediate level systems quality assurance testing services and maintains new techniques and tools to improve the quality and efficiency of software development, while executing usability, regression, and stress tests, preparing test reports, and contributing feedback during design reviews to ensure application performance and user experience meet defined standards.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Participates in the implementation and maintenance of test automation strategies, test design, and coding reviews to ensure quality. Translates functional requirements and technical specifications into test scripts for new development or enhancement projects.
 </li>
 <li>
 Participates in the quality assurance testing process and follows up to assist in ensuring that all information system products and services meet company standards and end-user requirements.
 </li>
 <li>
 Analyzes input and output of test data. Identifies discrepancies between requirements and expected results. Documents exceptions and makes recommendations for improvement.
 </li>
 <li>
 Develops and documents quality assurance standards. Recognizes and identifies areas where policies and procedures need to be changed or developed.
 </li>
 <li>
 Collaborates across IT teams to execute manual End-to-End test cases and exploratory tests, following test case standards.
 </li>
 <li>
 Participates in special projects and performs other duties as assigned.
 </li>
 <li>
 Executes usability tests to assess the user experience and performance of the application, ensuring the software is intuitive and meets accessibility and design standards.
 </li>
 <li>
 Conducts regression testing and stress testing to verify application stability and responsiveness under various load conditions.
 </li>
 <li>
 Prepares comprehensive test reports that document test outcomes, bugs, usability concerns, and recommendations, and shares findings with the development and design teams for corrective actions.
 </li>
 <li>
 Participates in design reviews and provides feedback on user stories, interface elements, and product workflows to identify quality risks early in the development cycle.
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 A team player with strong analytical, communication and interpersonal skills
 </li>
 <li>
 Constantly updating yourself about new technologies in the market
 </li>
 <li>
 A winning personality and the ability to become a trusted advisor to the stakeholders
 
 
 </li>
 </ul>
 
 To qualify for the role, you must have
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in software quality assurance, with expertise in automation and manual testing.
 </li>
 <li>
 Bachelor&rsquo;s degree (B.E./B.Tech) in relevant fields such as Computer Science, IT, or Software Engineering, or a Master&rsquo;s degree/Diploma in Computer Science.
 </li>
 <li>
 Must have Agile, Confluence, JIRA, Monitoring and refining dashboards and must comply with Continuous process improvement for process flows/workflows.
 </li>
 <li>
 Hands-on experience with API testing (Postman, RestAssured) and performance testing tools (JMeter, LoadRunner).
 </li>
 <li>
 Proficiency in using JIRA, HP ALM, or TestRail for bug tracking and working in Agile/Scrum environments with CI/CD integration.
 
 
 </li>
 </ul>
 
 Ideally, you&rsquo;ll also have
 
 
 
 <ul>
 <li>
 Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills.
 </li>
 <li>
 Be highly flexible, adaptable, and creative.
 </li>
 <li>
 Comfortable interacting with senior executives (within the firm and at the client)
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 <ul>
 <li>
 Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.
 
 
 </li>
 </ul>
 
 What Working At EY Offers
 
 
 
 We offer a competitive remuneration package where you&rsquo;ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
 
 
 <ul>
 <li>
 Support, coaching and feedback from some of the most engaging colleagues around
 </li>
 <li>
 Opportunities to develop new skills and progress your career
 </li>
 <li>
 The freedom and flexibility to handle your role in a way that&rsquo;s right for you
 
 
 </li>
 </ul>
 EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
 
 
 
 About EY
 
 
 
 As a global leader in assurance, tax, transaction and advisory services, we&rsquo;re using the finance products, expertise and systems we&rsquo;ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 Make your mark.
 
 
 Apply now.
</div>

Specialist I, Quality Assurance Engineer

Ideagen

<div>
 
 About Us
 
 
 
 
 Location - Hyderabad, India
 
 
 
 
 Department - Product R&amp;D
 
 
 
 
 Level - Executive
 
 
 
 
 Working Pattern - Work from office.
 
 
 
 
 Benefits - Benefits At Ideagen
 
 
 
 
 Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out!
 
 
 
 Join our dynamic Agile development team as a Software Engineer, where you will play a pivotal role in the Software Development Lifecycle, ensuring the timely delivery of innovative products. We are seeking a detail-oriented individual who is passionate about software testing, test automation, and professional advancement, contributing to Sprint backlog development to drive the achievement of Product team goals.
 
 
 AtIdeagen Audit Analytics, we&rsquo;re expanding our development team! If you're passionate about web technologies and thrive on solving complex problems with creativity and precision, we&rsquo;d love to hear from you.
 
 
 We are seeking a skilled and motivated Full-Stack PHP Developer to join our growing team. In this role, you will play a key part in designing, developing, and maintaining web applications that support both internal operations and external client needs. You&rsquo;ll work with large datasets, integrate multiple data sources, and gain valuable experience in SQL and scalable application development.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain full-stack web applications using PHP, Laravel, HTML, CSS, and JavaScript.
 </li>
 <li>
 Collaborate with cross-functional teams to define, design, and ship new features.
 </li>
 <li>
 Work with relational databases, primarily MariaDB/MySQL, to manage and query large datasets.
 </li>
 <li>
 Participate in code reviews, testing, and deployment processes.
 </li>
 <li>
 Troubleshoot, debug, and optimize application performance.
 </li>
 <li>
 Contribute to the planning and architecture of software platforms used across multiple products.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in PHP development in a business environment.
 </li>
 <li>
 Strong proficiency in Laravel framework.
 </li>
 <li>
 Solid understanding of HTML, CSS, JavaScript, and web application architecture.
 </li>
 <li>
 Experience working with relational databases (MariaDB/MySQL preferred).
 </li>
 <li>
 Familiarity with the Software Development Life Cycle (SDLC) and team collaboration tools.
 </li>
 <li>
 Excellent problem-solving and troubleshooting skills.
 
 
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Exposure to AWS services and cloud-based development.
 </li>
 <li>
 Understanding of design patterns and various programming paradigms.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Passion for simplifying complex data challenges.
 </li>
 <li>
 Self-motivated with a continuous learning mindset.
 
 
 </li>
 </ul>
 
 About Ideagen
 
 
 
 Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
 
 
 We&rsquo;re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you&rsquo;ll thrive at Ideagen!
 
 
 
 What is next?
 
 
 
 If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
 
 
 To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
 
 
 At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
 
 
 Enhance your career and make the world a safer place!
 
 
</div>

Software Engineer Level 1

PepsiCo

<div>
 
 Overview
 
 
 
 We&rsquo;re looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and boost overall service efficiency.
 
 
 
 Responsibilities
 
 
 
 Voicebot Strategy &amp; Design
 
 
 <ul>
 <li>
 Identify high-volume and high-impact voice processes suitable for automation.
 </li>
 <li>
 Design conversational flows and intents for Voicebots integrated with 3CLogic and ServiceNow (or similar platforms).
 </li>
 <li>
 Collaborate with business teams to define user journeys, intents, and expected outcomes.
 
 
 </li>
 </ul>
 Implementation &amp; Integration
 
 
 <ul>
 <li>
 Build and configure Voicebots using 3CLogic, ServiceNow Virtual Agent, or other conversational AI tools.
 </li>
 <li>
 Integrate 3CLogic with backend systems (CRM, ITSM, HR, ERP) to enable end-to-end automation.
 </li>
 <li>
 Ensure seamless handoffs between bot and live agent interactions.
 
 
 </li>
 </ul>
 Automation &amp; Transformation
 
 
 <ul>
 <li>
 Partner with automation teams to connect Voicebots with RPA or workflow automation platforms.
 </li>
 <li>
 Continuously identify opportunities to eliminate manual work through self-service and proactive bot interventions.
 </li>
 <li>
 Monitor voicebot performance and optimize based on analytics and feedback.
 
 
 </li>
 </ul>
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Track metrics such as containment rate, call deflection, CSAT, and average handle time reduction.
 </li>
 <li>
 Use data insights to refine scripts, dialog flow, and improve automation accuracy.
 
 
 </li>
 </ul>
 Stakeholder &amp; Vendor Management
 
 
 <ul>
 <li>
 Work closely with ServiceNow, 3CLogic, and IT stakeholders to ensure stable deployments.
 </li>
 <li>
 Document solution design, SOPs, and transformation benefits.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 9+ years of experience in Contact Center Transformation / Automation.
 </li>
 <li>
 3+ years of hands-on experience with 3CLogic (configuration, call flows, integrations, and reporting).
 </li>
 <li>
 Proven track record implementing Voicebot / Conversational AI solutions.
 </li>
 <li>
 Familiarity with ServiceNow, RPA tools, and speech analytics preferred.
 </li>
 <li>
 Understanding of call routing, IVR design, and ACD systems.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to collaborate with cross-functional and vendor teams.
 </li>
 </ul>
</div>

Senior Manager-Contact Center Transformation

Explore 49+ Senior software engineer backend in Hyderabad this January. Find roles across top companies and apply now to boost your career.