senior data engineer

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software engineer

senior support engineer

Tangent International

<div>
 
 
 Senior Customer Support Engineer
 
 
 
 Cairo, Remote, US Shift
 
 
 
 
 
 
 About the Role
 
 
 
 We are hiring a Senior Customer Support Engineer to join a global fraud prevention and authentication software business supporting leading banks and payment providers worldwide.
 
 
 This is a second-tier technical support role focused on resolving complex product, API and infrastructure issues across enterprise environments. You will work closely with banking clients, internal engineering teams and regional support colleagues to diagnose, investigate and resolve high-impact technical challenges.
 
 
 
 
 
 The role is remote, with monthly in-person team meetups in Cairo.
 
 
 
 
 
 
 Why This Role Exists
 
 
 
 The business is intentionally hiring a more senior profile who can bring technical depth, strong customer communication and stability within the region.
 
 
 The expectation is that this individual will become one of the technical anchors in the team within the first 6 months.
 
 
 
 
 
 You will join during a period of growth and platform innovation, supporting fraud prevention and authentication products used by Tier-1 financial institutions globally.
 
 
 
 
 
 
 What You Will Be Doing
 
 
 <ul>
 <li>
 Acting as second-tier support for complex production issues
 </li>
 <li>
 Investigating logs and analysing system behaviour across application, API and database layers
 </li>
 <li>
 Troubleshooting application server and database-related issues
 </li>
 <li>
 Supporting API and integration investigations, including REST and SOAP-based services
 </li>
 <li>
 Managing escalations from frontline support teams
 </li>
 <li>
 Communicating directly with enterprise banking clients during live incidents
 </li>
 <li>
 Collaborating with Product and Engineering to resolve deeper platform issues
 </li>
 <li>
 Taking ownership of issues through to full resolution
 </li>
 <li>
 Contributing to documentation and continuous improvement initiatives
 </li>
 </ul>
 <li>
 </li>
 
 The support split is approximately 80 percent email and 20 percent calls.
 
 
 This is not a development role. There is no coding requirement, but strong technical investigation and troubleshooting capability is essential.
 
 
 
 
 
 
 What We Are Looking For
 
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 4 to 5+ years in a technical customer support or application support role
 </li>
 <li>
 Experience supporting complex, multi-tier software environments
 </li>
 <li>
 Experience working with enterprise customers in production environments
 </li>
 </ul>
 
 
 
 
 
 Technical Capability
 
 
 <ul>
 <li>
 Strong troubleshooting approach with the ability to investigate issues across multiple system layers
 </li>
 <li>
 Experience analysing logs and performing root cause analysis
 </li>
 <li>
 Exposure to Java-based environments and enterprise application servers
 </li>
 <li>
 Experience working with databases and SQL in a troubleshooting context
 </li>
 <li>
 Experience investigating APIs, integrations or web services (REST or SOAP)
 </li>
 <li>
 Understanding of infrastructure fundamentals such as networking, authentication or system connectivity
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Ownership
 
 
 <ul>
 <li>
 Strong English communication skills, both written and verbal
 </li>
 <li>
 Ability to clearly explain technical issues in customer-facing situations
 </li>
 <li>
 Comfortable handling escalations and working under pressure
 </li>
 <li>
 Takes ownership of issues and drives them through to resolution
 </li>
 </ul>
 
 Experience supporting banking, fintech, fraud or payments platforms is beneficial but not essential.
 
 
 
 
 
 
 Working Pattern
 
 
 <ul>
 <li>
 Remote role, Cairo-based candidates preferred
 </li>
 <li>
 US hours, approximately 5pm to 1am local time
 </li>
 <li>
 On-call rotation once per month after ramp-up
 </li>
 </ul>
 
 
 
 
 
 The Environment
 
 
 
 You will join a globally established software business serving hundreds of enterprise customers, including major international banks.
 
 
 
 
 
 The culture is collaborative and ownership-driven. Engineers are encouraged to take initiative, improve processes and contribute to how the team operates, rather than simply handling ticket volume.
 
 
 
 
 
 
 Why Join
 
 
 
 This is an opportunity to operate at enterprise scale, supporting high-impact fraud prevention and authentication platforms used by global financial institutions.
 
 
 
 
 
 You will gain exposure to complex systems, develop deeper technical troubleshooting skills and establish yourself as a senior technical presence within a growing regional team.
 
</div>

Senior Customer Support Engineer

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 www.geidea.net
 
 
 
 
 
 To maintain a competitive advantage as we grow, we are currently looking for a new "Senior IT Support Engineer".
 
 
 
 
 
 
 Job purpose:
 
 
 
 Deliver responsive IT support to employees by diagnosing and resolving hardware, software, network, and account-related issues. Ensure onboarding/offboarding readiness, device provisioning, access management, and asset lifecycle tracking while maintaining documentation, escalating complex cases to relevant teams, and ensuring compliance with IT policies and security standards.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Service Continuity (On-Prem):
 
 Maintain availability and performance of workplace IT services (endpoints, LAN/Wi-Fi, printing, meeting rooms) across all supported sites.
 </li>
 <li>
 
 Incident Ownership:
 
 Lead L1/L2 troubleshooting through to resolution with correct diagnosis, documented fixes, and controlled escalation for complex faults.
 </li>
 <li>
 
 Identity &amp; Access Control:
 
 Administer on-prem Active Directory access, including user accounts, security groups, permissions, and GPO-related controls, to ensure least-privilege and secure system access, while supporting Exchange Server on-premises administration through proper mailbox permissions, recipient management, and role-based access control.
 </li>
 <li>
 
 Endpoint Configuration &amp; Compliance:
 
 Ensure devices are correctly configured and compliant (OS builds, drivers, encryption/AV/EDR posture, baseline policies) for secure operations.
 </li>
 <li>
 
 On-Prem Service Support:
 
 Support and stabilize core on-prem dependencies (DNS/DHCP basics, file/print services, authentication dependencies) and coordinate recovery actions when degraded.
 </li>
 <li>
 
 Change &amp; Release Execution:
 
 Execute support-scope technical changes (deployments, configuration updates, patch coordination) with rollback readiness to protect service stability.
 </li>
 <li>
 
 Technical Documentation &amp; Improvement:
 
 Produce and maintain technical SOPs/KB and implement standardization to reduce repeat incidents and improve resolution speed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Strong hands-on expertise in Exchange Server on-premises administration and support, including mailbox management, database administration, mail flow troubleshooting, connectors, transport rules, certificate management, queue monitoring, Outlook connectivity, and basic DAG/replication support. In addition, solid experience in Windows 10/11 troubleshooting, Active Directory administration, TCP/IP fundamentals, DNS, DHCP, VLAN and Wi-Fi basics, hardware and peripheral support, ticketing tools such as ServiceNow/Jira/Remedy, SLA-based support, remote support tools, and strong troubleshooting and documentation practices.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in computer science, Engineering, Information Technology, or a related field.
 </li>
 <li>
 3&ndash;5 years of overall experience in IT support or infrastructure operations, with a minimum of 3 years of hands-on experience in Exchange Server on-premises administration and support.
 </li>
 <li>
 Microsoft 365 support (Outlook/Teams/OneDrive); Intune/SCCM basics; Azure AD/Entra basics; VPN client support (FortiClient/AnyConnect); basic server support (file/print); basic virtualization awareness (VMware/Hyper-V); ITIL Foundation.
 </li>
 <li>
 Business Expertise: Customer support mindset with clear communication; ability to prioritize incidents by business impact; adherence to change/approval processes; ownership and follow-through to closure; ability to work in shifts/on call when required.
 </li>
 <li>
 Preferred: Experience supporting multi-site offices; exposure to audit/compliance requirements; vendor coordination experience.
 </li>
 </ul>
 
 
 
 
 
 Our values guide how we think and act - They describe what we care about the most
 
 
 
 
 C
 
 ustomer first - It&rsquo;s embedded in our design thinking and customer service approach
 
 
 
 O
 
 pen - Openness allows us to constantly improve and evolve
 
 
 
 R
 
 eal - No jargon and no excuses!
 
 
 
 B
 
 old - Constantly challenging ourselves and our way of thinking.
 
 
 
 R
 
 esilient &ndash; If we fail, we bounce back stronger than before.
 
 
 
 C
 
 ollaborative - We know that we can achieve a lot more as a team.
 
 
 We are changing lives by constantly striving for a better solution.
 
 
 
</div>

Senior IT Support Engineer

ZainTECH

<div>
 The Senior Cloud Engineer &ndash; AWS plays a key role within the Professional Services team by designing and delivering complex, enterprise-grade AWS solutions. This role combines deep technical expertise with strong leadership and client-facing capabilities.
 
 
 In addition to hands-on technical delivery, you will actively participate in client discussions, translating business requirements into actionable designs, and present recommendations to technical and non- technical stakeholders. Your work will directly impact the success of strategic cloud projects, helping clients maximize the value and resilience of their AWS environments
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design and implement complex and scalable AWS architectures across IaaS, PaaS, and SaaS services
 </li>
 <li>
 Lead technical workstreams within large, multi-phased migration or modernization projects
 </li>
 <li>
 Conduct AWS Well-Architected Reviews and provide recommendations to improve clients' cloud environments
 </li>
 <li>
 Design and implement secure networking architectures on AWS, ensuring high availability and compliance
 </li>
 <li>
 Develop infrastructure as code using CloudFormation, Terraform, and scripting languages like Python
 </li>
 <li>
 Lead or support migrations to AWS using native migration services, tools, and best practices
 </li>
 <li>
 Troubleshoot complex technical issues across compute, networking, databases, and storage
 </li>
 <li>
 Collaborate with cross-functional teams and present technical solutions to internal and client stakeholders
 </li>
 <li>
 Provide technical mentorship to mid-level engineers, promoting best practices in design and delivery
 </li>
 <li>
 Document technical designs, implementation plans, and operational runbooks
 </li>
 <li>
 Support DevOps initiatives, CI/CD pipelines, and automation to increase efficiency and consistency
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4&ndash;6 years of experience in cloud infrastructure and systems engineering, 3 years hands-on experience with AWS.
 </li>
 <li>
 Strong hands-on experience in AWS migration tools and frameworks
 </li>
 <li>
 Experience with AWS database migrations
 </li>
 <li>
 Strong knowledge of AWS networking, compute, storage, databases, IAM, and high availability design
 </li>
 <li>
 Good understanding of AWS disaster recovery, backup strategies, and cross-region deployments
 </li>
 <li>
 Solid Linux and Windows Server administration skills
 </li>
 <li>
 Working knowledge of Docker and Kubernetes for deploying and managing containerized workloads
 </li>
 <li>
 Experience in multi-cloud environments (AWS, Azure, or GCP) and hybrid cloud setups
 </li>
 <li>
 Excellent communication and client interaction skills
 </li>
 <li>
 AWS Architect Professional certification preferred
 </li>
 <li>
 Knowledge of Terraform, AWS CLI, and automation scripting (Shell, Python, PowerShell)
 </li>
 </ul>
</div>

Senior Cloud Engineer - AWS (Professional Services)

<div>
 The Senior Cloud Engineer - AWS plays a key role within the Professional Services team by designing and delivering complex, enterprise-grade AWS solutions. This role combines deep technical expertise with strong leadership and client-facing capabilities.
 
 
 In addition to hands-on technical delivery, you will actively participate in client discussions, translating business requirements into actionable designs, and present recommendations to technical and non- technical stakeholders. Your work will directly impact the success of strategic cloud projects, helping clients maximize the value and resilience of their AWS environments
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design and implement complex and scalable AWS architectures across IaaS, PaaS, and SaaS services
 </li>
 <li>
 Lead technical workstreams within large, multi-phased migration or modernization projects
 </li>
 <li>
 Conduct AWS Well-Architected Reviews and provide recommendations to improve clients' cloud environments
 </li>
 <li>
 Design and implement secure networking architectures on AWS, ensuring high availability and compliance
 </li>
 <li>
 Develop infrastructure as code using CloudFormation, Terraform, and scripting languages like Python
 </li>
 <li>
 Lead or support migrations to AWS using native migration services, tools, and best practices
 </li>
 <li>
 Troubleshoot complex technical issues across compute, networking, databases, and storage
 </li>
 <li>
 Collaborate with cross-functional teams and present technical solutions to internal and client stakeholders
 </li>
 <li>
 Provide technical mentorship to mid-level engineers, promoting best practices in design and delivery
 </li>
 <li>
 Document technical designs, implementation plans, and operational runbooks
 </li>
 <li>
 Support DevOps initiatives, CI/CD pipelines, and automation to increase efficiency and consistency
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4-6 years of experience in cloud infrastructure and systems engineering, 3 years hands-on experience with AWS.
 </li>
 <li>
 Strong hands-on experience in AWS migration tools and frameworks
 </li>
 <li>
 Experience with AWS database migrations
 </li>
 <li>
 Strong knowledge of AWS networking, compute, storage, databases, IAM, and high availability design
 </li>
 <li>
 Good understanding of AWS disaster recovery, backup strategies, and cross-region deployments
 </li>
 <li>
 Solid Linux and Windows Server administration skills
 </li>
 <li>
 Working knowledge of Docker and Kubernetes for deploying and managing containerized workloads
 </li>
 <li>
 Experience in multi-cloud environments (AWS, Azure, or GCP) and hybrid cloud setups
 </li>
 <li>
 Excellent communication and client interaction skills
 </li>
 <li>
 AWS Architect Professional certification preferred
 </li>
 <li>
 Knowledge of Terraform, AWS CLI, and automation scripting (Shell, Python, PowerShell)
 </li>
 </ul>
</div>

dopay

<div>
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, provision, and maintain dopay's cloud infrastructure on AWS using Infrastructure as Code
 </li>
 <li>
 Build, optimise, and maintain CI/CD pipelines (GitHub Actions, CircleCI) to enable rapid, reliable deployments
 </li>
 <li>
 Implement and maintain comprehensive observability: metrics (Prometheus / Grafana), logging (ELK / CloudWatch), and alerting for financial SLAs
 </li>
 <li>
 Lead on security and compliance hardening: network segmentation, IAM policies, secrets management (Vault / AWS Secrets Manager), and PCI-DSS controls
 </li>
 <li>
 Own disaster recovery planning, backup strategies, and runbook documentation for all critical infrastructure components
 </li>
 <li>
 Participate in on-call rotations and lead incident response for infrastructure-related outages affecting payment processing
 </li>
 <li>
 Collaborate with backend engineers to define service deployment standards, containerisation practices, and performance baselines
 </li>
 <li>
 Drive cost optimisation across AWS infrastructure rightsizing, reserved instances, and usage monitoring
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5-7 years of DevOps / SRE / Platform Engineering experience in a production cloud environment
 </li>
 <li>
 Deep hands-on expertise with AWS EKS, ECS, RDS, S3, CloudFront, VPC, IAM, Lambda
 </li>
 <li>
 Strong Terraform skills for provisioning and managing cloud resources across environments
 </li>
 <li>
 Solid experience with Kubernetes (EKS or GKE): deployments, Helm charts, auto-scaling, network policies
 </li>
 <li>
 Proficiency in CI/CD tooling GitHub Actions, GitLab CI, Jenkins, or CircleCI
 </li>
 <li>
 Linux administration and shell scripting (Bash / Python) for automation and operational tasks
 </li>
 <li>
 Experience with security best practices in financial or regulated environments: encryption, access controls, audit logging
 </li>
 <li>
 Track record of achieving and maintaining high-availability SLAs (99.9%+) for critical services
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why Join dopay?
 
 
 
 You'll be be part of a fast-growing fintech company revolutionizing payroll disbursement in Egypt and work closely with senior leadership on one of the most important milestones in the company's journey. This role offers long-term ownership beyond licensing and the opportunity to help shape how a fintech operates under regulation at scale.
</div>

Senior DevOps (Infrastructure) Engineer

exequt

<div>
 
 Company Overview
 
 
 
 ExeQut is a leader in consulting, delivering customized solutions for enterprise applications and digital platforms. We emphasize transparency, collaboration, and addressing core business challenges through a structured, agile development process. Partnering with clients from ideation to deployment, we ensure that our solutions deliver long-term value and streamline the user experience.
 
 
 
 Job Description
 
 
 
 ExeQut is looking for a Senior Backend Java Engineer to join our growing international team. The ideal candidate will have1&mdash;2 years of experience developing backend systems using Java and Spring Boot, with a foundational understanding of service-oriented architectures. You will work with a multinational team and support U.S.-based clients, so fluency in English and comfort with U.S. time zones (EST core hours) are a must.
 
 
 This is a role for someone who is passionate about backend development, eager to grow, and ready to contribute to real-world enterprise solutions from day one, supported by experienced senior engineers who will mentor and guide your development.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Assist in the design and implementation of RESTful APIs and backend services using Java and Spring Boot
 </li>
 <li>
 Contribute to development tasks under the guidance of senior engineers with best practices in mind.
 </li>
 <li>
 Collaborate with cross-functional teams including product managers, frontend developers, and DevOps.
 </li>
 <li>
 Participate in code reviews, architecture discussions, and sprint planning &mdash; learning from senior feedback and gradually contributing your own.
 </li>
 <li>
 Write clean, scalable, and well-documented code.
 </li>
 <li>
 Assist in troubleshooting production issues and contribute to root cause analysis under senior guidance.
 </li>
 <li>
 Optional: Support product ownership tasks such as requirement elicitation and solution scoping.
 
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 
 Technical Expertise:
 
 
 
 <ul>
 <li>
 3+ years of professional or project-based experience in backend Java development.
 </li>
 <li>
 Foundational hands-on experience with Spring Boot.
 </li>
 <li>
 Basic experience designing and consuming REST APIs.
 </li>
 <li>
 Foundational understanding of software development best practices and architecture patterns.
 </li>
 <li>
 Fluent English Communication.
 
 
 
 </li>
 </ul>
 
 Bonus Skills (Nice-to-Have):
 
 
 
 <ul>
 <li>
 Java certification(s)
 </li>
 <li>
 Any exposure to Azure &mdash; even in a learning or academic context.
 </li>
 <li>
 Basic Familiarity with CI/CD concepts and pipelines
 
 
 
 </li>
 </ul>
 
 Soft Skills &amp; Work Expectations:
 
 
 
 <ul>
 <li>
 Fluent English communication (written and verbal)
 </li>
 <li>
 Availability during US East Coast core hours (9 AM 1 PM EST) from Monday to Friday
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Ability to work in a collaborative, agile, and remote-first environment
 
 
 
 </li>
 </ul>
 
 Role Type:
 
 Full-Time
 
 
 
 Location:
 
 Remote (aligned with USA time zones)
 
 
 
 Working Days:
 
 Monday - Friday
 
 
 
 Hiring Timeline:
 
 Immediate
 
 
 We're excited to meet backend engineer who is passionate about building scalable, high-impact systems apply now and lets build something great together!
</div>

Senior Java Back-End Developer

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

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786 senior support engineer jobs In Cairo

Senior Customer Support Engineer

Senior IT Support Engineer

Senior Cloud Engineer - AWS (Professional Services)

Senior Cloud Engineer - AWS (Professional Services)

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Senior Java Back-End Developer

Technical Support Engineer