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senior software backend development engineer Jobs in Cairo

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senior support engineer

Sana Commerce

<div>
 
 What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company empowering manufacturers, distributors, and wholesalers to thrive in complex B2B commerce.
 
 
 
 
 Our mission is simple: help businesses build stronger relationships through seamless digital commerce.
 
 
 
 
 At Sana Commerce, you&rsquo;ll join a team that&rsquo;s bold, growth-oriented, and customer-obsessed, where every engineer has real ownership and impact.
 
 
 
 
 We are looking for a
 
 Senior Data Engineer
 
 to design, build, and optimize our
 
 Azure and Databricks-based data infrastructure
 
 . You will play a critical role in developing scalable
 
 ETL pipelines, data ingestion frameworks, and
 
 
 contribute to
 
 
 AI/ML-powered solutions
 
 that drive internal decision-making and customer-facing insights.
 
 
 
 
 This is a hands-on role that requires expertise in
 
 Azure Data Services, Databricks, and Python/SQL
 
 . You will work closely with
 
 Data Architects, Engineers, and Product teams
 
 to develop robust data solutions that power
 
 analytics, personalization, and AI-driven customer experiences
 
 .
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Data Pipeline Development &amp; Infrastructure
 
 
 
 
 <ul>
 <li>
 Design, build, and maintain
 
 scalable data pipelines
 
 </li>
 <li>
 Develop
 
 real-time and batch data processing
 
 frameworks for structured and unstructured data.
 </li>
 <li>
 Implement
 
 ETL/ELT workflows
 
 to ingest data from various sources, ensuring
 
 high availability and performance
 
 .
 </li>
 <li>
 Optimize
 
 data storage and retrieval
 
 of data in (near) real time and batch processes
 </li>
 <li>
 Ensure
 
 cost-efficient
 
 and
 
 high-performance
 
 data infrastructure that scales with business needs.
 </li>
 </ul>
 
 
 Data Solutions &amp; AI-Driven Applications
 
 
 
 
 <ul>
 <li>
 develop data pipelines for
 
 ML recommenders, search functionality, and AI-enhanced features
 
 .
 </li>
 <li>
 Develop and maintain
 
 data models, APIs, and integrations
 
 to support analytics and customer applications.
 </li>
 <li>
 Support
 
 eCommerce-related data solutions
 
 , including product recommendations, customer segmentation, and personalization models.
 </li>
 </ul>
 
 
 Collaboration &amp; Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Work closely with
 
 Data Architects, Analysts, and Product Teams
 
 to understand data requirements and deliver best-in-class solutions.
 </li>
 <li>
 Monitor and troubleshoot
 
 performance issues
 
 , ensuring high availability and efficiency of data pipelines.
 </li>
 <li>
 Continuously optimize
 
 cost, performance, and scalability
 
 of data engineering solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6+ years of experience as a
 
 Data Engineer
 
 , working with
 
 Azure and Databricks
 
 </li>
 <li>
 Strong expertise in
 
 data pipeline development, ETL workflows, and real-time/batch data processing
 
 .
 </li>
 <li>
 Experience in
 
 big data technologies, and large-scale data storage
 
 .
 </li>
 <li>
 Familiarity with
 
 data governance, security, and compliance best practices
 
 and
 
 tools
 
 </li>
 <li>
 Proficiency in
 
 Python,
 
 
 and
 
 
 SQL,
 
 for data transformation, data quality and automation.
 </li>
 <li>
 Strong experience in
 
 optimizing data performance and cost-efficiency in cloud environments
 
 .
 </li>
 </ul>
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Experience with
 
 eCommerce data solutions
 
 , such as customer segmentation, recommendation engines, and personalization models.
 </li>
 <li>
 Knowledge of
 
 event-driven architectures, streaming data processing, and real-time analytics
 
 .
 </li>
 <li>
 Familiarity with
 
 LLM-based AI applications and OpenAI
 
 
 or similar
 
 
 APIs
 
 .
 </li>
 </ul>
 
 
 Why you&rsquo;ll love working here
 
 
 
 
 <ul>
 <li>
 Impact from day one &ndash; Join a scale-up where your ideas shape how global businesses operate online.
 </li>
 <li>
 Continuous learning &ndash; Access a structured onboarding rated 9.1/10 by previous hires, mentorship, and feedback culture.
 </li>
 <li>
 Hybrid flexibility &ndash; Work from our office in Alexandria 3 days per week and from home 2 days.
 </li>
 <li>
 Career growth &ndash; Expand your technical and leadership scope in a company built for long-term success.
 </li>
 </ul>
 
 
 Our values
 
 
 
 
 
 At Sana Commerce, our values drive everything we do:
 
 
 
 <ul>
 <li>
 Champions of Our League &ndash;
 
 We deliver lasting success, balancing quick wins and long-term value
 
 </li>
 <li>
 Supercharge Our Customers &ndash;
 
 We&rsquo;re revolutionizing B2B commerce together, helping our customers to lead and succeed.
 
 </li>
 <li>
 Determined to Grow &ndash;
 
 We embrace challenges, growing and raising the bar for ourselves and our industry.
 
 </li>
 <li>
 Bold Together &ndash;
 
 We dare to be bold because we have each other&rsquo;s back.
 
 </li>
 </ul>
 
 
 Ready to build reliability that scales?
 
 
 
 
 
 Apply now and help shape the foundation of our next-generation SaaS platform.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 
 
 
 
 
</div>

Senior Data Engineer - Alexandria

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Yassir

<div>
 
 Yassir
 
 is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in
 
 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa
 
 . It is backed (:
 
 $200M in funding
 
 ) by VCs from Silicon Valley, Europe and other parts of the world.
 
 
 We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
 
 
 Helping usher the continent into a digital economy era. We&rsquo;re not just about serving people - we&rsquo;re about creating a marketplace to bring people what they need while infusing social values.
 
 
 
 About The Role
 
 
 
 We are seeking a highly skilled and experienced DevOps Engineer to join our Cloud Operations squad. The ideal candidate will have a strong background in building high-performance, scalable, mission-critical, and secure systems in the cloud to scale our infrastructure further with efficient tools such as Kubernetes and Terraform. You will drive the evolution of major parts of our growing platform, serving millions of customers across multiple countries. You will be joining our amazing and diverse team, learning and helping others to learn something new every day.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Build and maintain scalable, cost-effective, and reliable systems with technologies such as Kubernetes in GCP cloud environment
 </li>
 <li>
 Improve our CI/CD process and increase the level of automation at Yassir in order to increase our efficiency
 </li>
 <li>
 Play a key role in handling incidents, and support engineering teams with their infrastructure needs
 </li>
 <li>
 Develop infrastructure as code as required
 </li>
 <li>
 Introduce processes, documentation, best practices, and tools that would help our engineering teams be more productive
 </li>
 <li>
 Automate deployment and scaling processes to minimize downtime.
 </li>
 <li>
 Continuously improve infrastructure and processes to increase efficiency and reduce costs.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Technical Skills :
 
 
 
 <ul>
 <li>
 At least 8+ years of experience in a similar role building and maintaining large-scale, distributed infrastructure environments in the cloud
 </li>
 <li>
 Strong experience with Linux administration and scripting languages (Bash, Python, TypeScript, etc)
 </li>
 <li>
 Proven Experience working with Containers and Container Orchestration technologies such as Docker, Kubernetes
 </li>
 <li>
 Proven Experience with configuration management tools such as Terraform, CDK for Terraform, and Pulumi
 </li>
 <li>
 Proven Experience working with cloud infrastructure and services (GCP, AWS, Azure) with at least 1 year of experience building and maintaining services in GCP
 </li>
 <li>
 Previous experience with CI/CD processes
 </li>
 <li>
 Previous experience with Node.js or Python
 </li>
 <li>
 Strong understanding of network protocols and security best practices.
 </li>
 <li>
 Familiar with relational and non-relational database models (MySQL, PostgreSQL, MongoDB, and Redis)
 </li>
 <li>
 Experience with ElasticSearch, LogStash, and Kibana is a plus
 </li>
 <li>
 Experience with Prometheus and Grafana is a plus.
 
 
 
 </li>
 </ul>
 
 Other key skills and traits :
 
 
 
 <ul>
 <li>
 Outstanding written &amp; verbal communication skills
 </li>
 <li>
 Demonstrated ability to prioritize, self-start, contribute under pressure, and meet tight deadlines
 </li>
 <li>
 Highly organized, creative, and critical thinker
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Comfortable working in an entrepreneurial environment
 </li>
 <li>
 Organized and obsessive about details
 </li>
 <li>
 Hard-working, passionate, and looking to embrace the challenge
 </li>
 <li>
 Bachelor's Degree in Computer Science or related field.
 
 
 
 </li>
 </ul>
 At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
 
 
 Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
 
 
 We look forward to receiving your application!
 
 
 Best of luck,
 
 
 Your Yassir TA Team
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Senior DevOps Engineer - Financial Services

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Intellias

<div>
 
 
 Senior Python Engineer &ndash; Multi-Agent AI (AWS, LangGraph)
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 Senior Python Engineer
 
 to design and build enterprise-grade
 
 multi-agent AI systems
 
 on AWS. In this role, you will architect and develop intelligent agent solutions using
 
 LangGraph
 
 ,
 
 LangChain
 
 , and
 
 AWS Bedrock AgentCore Runtime
 
 , focusing on scalable orchestration, stateful workflow execution, human-in-the-loop (HITL) processes, and distributed agent collaboration.
 
 
 You will work closely with architects, platform engineers, and product teams to deliver production-ready AI solutions that are reliable, scalable, and aligned with enterprise engineering standards.
 
 
 
 
 
 
 Project Overview
 
 
 
 Our customer is a multinational corporation with more than a century of history and operations in over 180 countries. One of its key strategic initiatives is the development and adoption of a new generation of Reduced-Risk Products (RRPs), targeting more than one billion consumers worldwide.
 
 
 Intellia partners with the customer to engineer a comprehensive software ecosystem supporting innovative IoT products, digital commerce, and enterprise platforms. The engineering organization develops core platform components powering best-in-class eCommerce, Digital Marketing, and IoT solutions.
 
 
 As a
 
 Senior Python Engineer
 
 , you will join the
 
 Core Architecture Team
 
 , contributing to the design and implementation of a modern Digital Engineering Enterprise Platform.
 
 
 The platform consists of services and applications that accelerate software delivery by providing engineering teams with reusable technologies, standardized development practices, compliance controls, and operational capabilities across more than 700 enterprise applications.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and maintain enterprise-grade multi-agent AI applications using Python, LangGraph, and LangChain.
 </li>
 <li>
 Build scalable agent workflows leveraging AWS Bedrock AgentCore Runtime.
 </li>
 <li>
 Implement advanced orchestration patterns, including supervisor/worker, fan-out/fan-in, and collaborative multi-agent architectures.
 </li>
 <li>
 Design stateful workflow execution using LangGraph checkpointing, recovery, and persistence mechanisms.
 </li>
 <li>
 Develop resilient, fault-tolerant, and idempotent execution strategies for long-running AI workflows.
 </li>
 <li>
 Integrate Human-in-the-Loop (HITL) approval processes into business-critical agent workflows.
 </li>
 <li>
 Enable agent delegation and collaboration through Agent Gateway and Agent-to-Agent (A2A) communication.
 </li>
 <li>
 Implement memory, context management, and persistence strategies for AI agents.
 </li>
 <li>
 Optimize workflow scalability, reliability, observability, and performance within distributed cloud environments.
 </li>
 <li>
 Collaborate with platform, security, DevOps, and product teams to deliver production-ready AI solutions.
 </li>
 <li>
 Define engineering standards, testing strategies, and operational best practices for agent-based applications.
 </li>
 <li>
 Support deployment, monitoring, troubleshooting, and continuous improvement of AI solutions running on AWS.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 5+ years of professional Python software engineering experience.
 </li>
 <li>
 Hands-on experience building multi-step agent workflows with LangGraph.
 </li>
 <li>
 Strong experience with LangChain.
 </li>
 <li>
 Experience with AWS Bedrock AgentCore Runtime.
 </li>
 <li>
 Solid understanding of multi-agent orchestration patterns, including supervisor/worker and fan-out/fan-in architectures.
 </li>
 <li>
 Experience implementing LangGraph checkpointing and state management.
 </li>
 <li>
 Knowledge of Human-in-the-Loop (HITL) workflow design.
 </li>
 <li>
 Experience with Agent-to-Agent (A2A) delegation through Agent Gateway.
 </li>
 <li>
 Experience with workflow orchestration platforms such as Temporal, Apache Airflow, or similar.
 </li>
 <li>
 Strong understanding of distributed systems concepts, including checkpointing, idempotency, fault tolerance, and workflow recovery.
 </li>
 <li>
 Experience building scalable, cloud-native applications on AWS.
 </li>
 <li>
 Strong problem-solving, communication, and collaboration skills.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience evaluating AWS AgentCore Runtime maturity and enterprise adoption.
 </li>
 <li>
 Hands-on experience with AWS Bedrock Memory API.
 </li>
 <li>
 Experience integrating enterprise approval workflows into Human-in-the-Loop AI systems.
 </li>
 <li>
 Experience with AI observability, monitoring, and production operations.
 </li>
 <li>
 Familiarity with CI/CD pipelines and Infrastructure as Code in AWS environments.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work on enterprise-scale AI initiatives for a global industry leader.
 </li>
 <li>
 Design and build next-generation multi-agent AI systems using cutting-edge AWS technologies.
 </li>
 <li>
 Influence architecture decisions and engineering best practices across large-scale platforms.
 </li>
 <li>
 Collaborate with highly experienced architecture and engineering teams on innovative cloud-native solutions.
 </li>
 <li>
 Opportunity to shape the future of enterprise AI orchestration in production environments.
 </li>
 </ul>
 
 
 
</div>

Senior Python Engineer – Multi-Agent AI (AWS, LangGraph)

<div>
 
 Position
 
 
 
 Senior IT Security Compliance Engineer
 
 
 
 Job Description
 
 
 
 The Senior IT Security Compliance Engineer is responsible for developing, maintaining, and advancing the organization&rsquo;s security compliance posture. This role leads security audits, manages compliance frameworks, and ensures the effectiveness of security controls across the organization. The position works closely with cross‑functional stakeholders to support regulatory requirements, customer security inquiries, and continuous security improvements in a SaaS/cloud-based environment.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop, review, and maintain IT security policies, standards, procedures, and guidelines in alignment with industry best practices and regulatory requirements.
 </li>
 <li>
 Lead and coordinate compliance initiatives for security frameworks and standards, including but not limited to ISO 27001, SOC 2, CMMC, NIST, and internal security assessments.
 </li>
 <li>
 Manage audit readiness activities, including documentation preparation, evidence collection, stakeholder coordination, and remediation tracking for internal and external audits.
 </li>
 <li>
 Respond to customer and partner security questionnaires, ensuring accurate, consistent, and timely responses.
 </li>
 <li>
 Conduct periodic security and risk assessments to evaluate the effectiveness of security controls and identify improvement opportunities.
 </li>
 <li>
 Track, manage, and follow up on vulnerability remediation efforts in collaboration with IT, engineering, and operations teams.
 </li>
 <li>
 Prepare and deliver security metrics, compliance reports, and executive-level summaries.
 </li>
 <li>
 Provide security awareness, training, and education to employees to promote a strong security culture across the organization.
 </li>
 <li>
 Support continuous improvement of governance, risk, and compliance (GRC) processes and tooling.
 
 
 </li>
 </ul>
 
 Requirements And Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of information security principles, risk management, and compliance frameworks, with a solid understanding of ISO 27001 requirements and controls.
 </li>
 <li>
 Hands-on experience supporting audits and compliance programs for frameworks such as ISO 27001, SOC 2, CMMC, NIST, or similar.
 </li>
 <li>
 GRC-related certification (e.g., CISSP, CISA, CRISC, ISO 27001 Lead Implementer/Lead Auditor) is preferred.
 </li>
 <li>
 Experience working in SaaS or technology-driven environments is highly desirable.
 </li>
 <li>
 Familiarity with cloud computing platforms and cloud security principles.
 </li>
 <li>
 Excellent written and verbal communication skills, with proven ability to produce clear, high-quality security documentation and reports.
 </li>
 <li>
 Minimum of 5 years of professional experience in cybersecurity, information security, or compliance-related roles.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science, Information Security, or a related field.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-Cairo, Egypt (Al Emdad &amp; Al Tamween)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Information Technology
</div>

Senior IT Security Compliance Engineer

Coca-Cola HBC

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 
 The ServiceNow Engineer
 
 is responsible for configuring, customizing, and optimizing the
 
 ServiceNow platform
 
 to support business objectives. This role ensures successful implementation of ServiceNow solutions across
 
 ITSM, HRSD, CSM, and SPM
 
 , focusing on
 
 configuration over coding
 
 while adhering to
 
 platform best practices and technical standards
 
 .
 
 
 
 The ServiceNow Engineer
 
 will work closely with
 
 business stakeholders, product managers, and developers
 
 to translate business requirements into functional and AI-enabled ServiceNow solutions. Additionally, this role will contribute to
 
 automation initiatives, AI adoption, platform enhancements, and process improvements
 
 to drive operational efficiency.
 
 
 This position reports to the
 
 ServiceNow Technical Lead
 
 and collaborates with
 
 Senior ServiceNow Engineer
 
 to enhance platform capabilities and ensure maintainability.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 ServiceNow Configuration &amp; Implementation
 
 
 &bull; Configure and customize ServiceNow applications to align with business processes and ITSM best practices.
 
 
 &bull; Implement Business Rules, UI Policies, Client Scripts, Flow Designer, and Workflows to enhance platform functionality.
 
 
 &bull; Support Service Catalog, Request Fulfillment, and CMDB maintenance, ensuring accurate and AI-ready data foundations for reliable outputs.
 
 
 &bull; Configure Now Assist (GenAI) capabilities to enhance user experience, automate workflows, and improve operational efficiency through AI-driven insights, conversational interfaces, and intelligent automation.
 
 
 &bull; Assist in integrating ServiceNow with enterprise systems using REST/SOAP APIs and Integration Hub.
 
 
 &bull; Ensure solutions are scalable, maintainable, and compliant with IT governance and security policies.
 
 
 Technical Collaboration &amp; Support
 
 
 &bull; Work closely with business analysts and product managers to understand requirements and translate them into technical configurations.
 
 
 &bull; Collaborate with Senior Configuration Leaders and Developers to implement ServiceNow enhancements.
 
 
 &bull; Troubleshoot and resolve configuration-related issues, ensuring platform stability and performance.
 
 
 &bull; Assist in testing, validation, and deployment of ServiceNow updates and new functionalities.
 
 
 Process Optimization &amp; Automation
 
 
 &bull; Identify opportunities to streamline processes using Flow Designer, Business Rules, and Orchestration.
 
 
 &bull; Support data quality initiatives and maintain CMDB integrity to improve system reliability.
 
 
 &bull; Participate in ServiceNow upgrade testing, ensuring platform compatibility with new releases.
 
 
 Documentation &amp; Knowledge Sharing
 
 
 &bull; Maintain technical documentation, including configuration guides, test cases, and process workflows.
 
 
 &bull; Support user training and knowledge sharing to improve platform adoption.
 
 
 &bull; Contribute to internal best practices and governance documentation.
 
 
 Continuous Improvement &amp; Learning
 
 
 &bull; Stay updated with ServiceNow platform releases and industry trends, proactively identifying areas for enhancement.
 
 
 &bull; Work towards ServiceNow certifications and expand technical expertise.
 
 
 &bull; Engage in learning opportunities and technical mentoring from senior team members.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; 1-3 years of experience in ServiceNow configuration and implementation.
 
 
 &bull; Hands-on experience in ITSM and exposure to HRSD, CSM, or SPM is a plus.
 
 
 &bull; Familiarity with JavaScript, Glide API, Flow Designer, Business Rules, and Client Scripts.
 
 
 &bull; Understanding of ServiceNow integrations using REST/SOAP APIs and Integration Hub.
 
 
 &bull; Basic understanding or exposure to AI capabilities within ServiceNow (e.g., Now Assist, Virtual Agent, AI Search, MCP Integrations) is a plus
 
 
 &bull; ServiceNow Certified System Administrator (CSA) &amp; Certified Application Developer (CAD) certification.
 
 
 &bull; Exposure to Agile/Scrum methodologies and experience working in an enterprise environment.
 
 
 &bull; Basic experience with Performance Analytics, dashboards, and reporting in ServiceNow.
 
 
 &bull; Strong attention to detail, time management, and ability to work under deadlines.
 
 
 &bull; Excellent problem-solving and debugging skills.
 
 
 &bull; Excellent spoken and written English
 
 
 &bull; Communication, organizational and analytical skills
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
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ServiceNow Engineer (GenAI)

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