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customer support specialist

senior support engineer

DICETEK LLC

<div>Job Summary
Senior Test Automation Engineer with proven expertise in Tricentis Tosca, API automation, and CI/CD to support testing across our SAP/non-SAP platforms. You will work to design, build, and maintain scalable, maintainable, and robust automated tests aligned with business processes, integrating them into Azure DevOps. 
 
Work Experience
<ul><li>Minimum 6+ years of test automation experience, with at least 3+ years in Tricentis Tosca.
</li><li>Proven ability to work in Agile and waterfall projects.
</li><li>Strong knowledge in STLC and SDLC
</li><li>Strong hands-on experience with Azure DevOps &ndash; boards, repos, pipelines, and test plans.
</li><li>In-depth knowledge of API testing with Tosca and service virtualization if required.
</li><li>Experience with CI/CD implementation in DevOps pipelines, preferably for SAP landscapes.
</li><li>Working knowledge of Tricentis CIA Tool for regression optimization.
</li><li>Strong problem-solving, documentation, and communication skills. 
</li></ul> 
Preferred:
<ul><li>Experience in SAP Taxation systems.
</li><li>Familiarity with Tricentis, NeoLoad for performance testing is a plus.
</li><li>Familiarity with CIA (Change Impact Analysis).
</li><li>Understanding of tax-specific integrations.</li></ul> 
Core Competencies:
Expert
<ul><li>Test Automation Strategy Design
</li><li>CI/CD Pipeline Integration with Automation
</li><li>Test Framework Architecture (Hybrid, BDD, Keyword-driven)
</li><li>Multi-Tool Integration (e.g. Tosca, Postman)
</li><li>API Automation Design &amp; Execution
</li><li>Performance and Security Test Integration
</li><li>Test Coverage Analysis &amp; Optimization
</li><li>Code Review &amp; Automation Governance
</li><li>Test Automation in DevOps &amp; Agile Context
</li><li>Team Leadership and Mentorship 
</li></ul> 
Proficient
Deliver stable and scalable automated test solutions across multiple platforms and environments.
<ul><li>Automation Scripting (Java, Python, VBScript etc.)
</li><li>Modular Test Design &amp; Reusability
</li><li>Data-Driven Testing
</li><li>Version Control Systems (Git, Azure Repos)
</li><li>Tosca Test Case Design &amp; Execution
</li><li>Web, Mobile, and API Automation
</li><li>Test Result Logging &amp; Custom Reporting
</li><li>Defect Logging &amp; Triage
</li><li>Automation Coverage Planning
</li><li>Integration with Azure DevOps/Jenkins/GitLab CI</li></ul></div>

Senior Test Automation Engineer (Arabic Speaker)

<div>Senior performance Test engineer with deep experience in NeoLoad to own the end-to-end performance testing lifecycle&mdash;planning, scenario design, execution, and reporting. he will translate business peaks and user journeys into realistic workloads, run controlled tests, and convert findings into clear, evidence-based recommendations. Using test results and trend data, he&rsquo;ll quantify bottlenecks, prioritize fixes, and advise on capacity, scalability, and SLAs. He&rsquo;ll partner with product, developers, and infrastructure teams, communicate insights to both technical and executive audiences, and track measurable improvements in response times, throughput, error rates, and
system stability. 
 
Educational Qualifications and Certifications
<ul><li>Bachelor&rsquo;s degree in Computer Science, Software/Systems Engineering, or Information Systems
</li><li>Tricentis NeoLoad certification (e.g., NeoLoad Certified Professional) is preferred.
</li><li>ISTQB Foundation plus Advanced Test Analyst/Technical Test Analyst or ISTQB Performance Testing is preferred. 
</li></ul> 
Work Experience
Minimum:
<ul><li>7+ years of experience in performance testing of enterprise applications.
</li><li>4+ years of hands-on experience in NeoLoad, including scripting, correlation, test execution, and monitoring.
</li><li>Proven ability to translate user journeys into workload models (load, stress, spike, endurance/soak).
</li><li>Strong results analysis: turning metrics (response time, throughput, error rate, resource utilization) into clear, prioritized recommendations.
</li><li>Solid grasp of web &amp; API fundamentals (HTTP/REST, caching, sessions, CDNs), basic networking (latency, bandwidth), and concurrency concepts.
</li><li>Proficiency with APM/observability tools and system logs to isolate bottlenecks across app, DB, and infrastructure layers.
</li><li>Working knowledge of database performance basics (query patterns, indexing, connection pools).
</li><li>Experience integrating performance checks into CI/CD (e.g., Azure DevOps/Jenkins/GitLab) with automated pass/fail gates and trend reporting.
</li><li>Clear written and verbal communication for both technical and executive audiences. 
</li></ul> 
Core Competencies:
Expert
<ul><li>Performance Test Strategy
</li><li>CI/CD Integration
</li><li>High-Load Execution &amp; Scaling
</li><li>Cloud Load Execution
</li><li>Root Cause Analysis (RCA)
</li><li>APM Integration
</li><li>Security Auth Flows
</li><li>Custom Reporting
</li><li>API Performance Optimization
</li><li>Mentorship &amp; Governance</li></ul></div>

Senior Performance Test Engineer (Arabic Speaker)

GSSTech Group

<div>We&rsquo;re looking for an experienced Senior Technology Engineer &ndash; ELK to join our team in Dubai and contribute to large-scale, high-impact projects for a leading banking client. If you have deep expertise in the ELK stack and a passion for delivering secure, scalable, and innovative solutions, this role is for yo
Requirements
Key Responsibilities: 
 Design, implement, and maintain ELK (Elasticsearch, Logstash, Kibana) solutions for enterprise-level applications. 
 Develop and optimize data ingestion pipelines, parsing, and transformation processes. 
 Create and manage Kibana dashboards for monitoring, analysis, and reporting. 
 Ensure scalability, availability, and performance of ELK solutions in production environments. 
 Collaborate with cross-functional teams to integrate ELK with various banking applications. 
 Troubleshoot, debug, and resolve issues related to log management, monitoring, and analytics. 
 Implement security and compliance measures aligned with banking standards.
Required Skills &amp; Qualifications: 
&#9989; Bachelor&rsquo;s/Master&rsquo;s degree in Computer Science, Engineering, or related field. 
&#9989; 6+ years of experience in technology engineering, with at least 3+ years in ELK stack. 
&#9989; Strong knowledge of Elasticsearch architecture, index management, and query optimization. 
&#9989; Hands-on experience with Logstash pipelines, Beats, and Kibana visualizations. 
&#9989; Proficiency in Linux, shell scripting, and automation tools. 
&#9989; Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes). 
&#9989; Strong understanding of security, compliance, and performance tuning in a banking/financial domain.
Preferred Skills: 
&#10024; Exposure to monitoring tools like Prometheus, Grafana, or Splunk. 
&#10024; Knowledge of DevOps pipelines and CI/CD practices. 
&#10024; Familiarity with data privacy regulations in banking.
If you&rsquo;re ready to bring your ELK expertise into the fast-paced banking sector and work on challenging enterprise solutions, we&rsquo;d love to hear from you!</div>

Senior Technology Engineer - ELK

Procore

<div>Job Description
We&rsquo;re looking for a Customer Success Engineer to drive the success of Procore&rsquo;s enterprise customers. You will succeed in this role when the customer succeeds in adopting and realising value from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful Customer Success Engineer you&rsquo;ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You&rsquo;ll work in a highly collaborative and driven environment that values openness, optimism, and ownership.
In this role, you&rsquo;ll leverage your consultative-mindset and knowledge of the construction industry and the Procore software platform to provide clients with recommendations on how to maximise the value of their Procore technology. You&rsquo;ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology.
This position will be based in our Dubai office. We're looking for someone to join us immediately. 
 
What You&rsquo;ll Do:<ul>
<li>
Make data-driven recommendations to your customers on how they can optimise the value of Procore, based on customer analytics and industry best practices.</li>
<li>
Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform</li>
<li>
Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology</li>
<li>
Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication</li>
<li>
Foster a positive team culture by supporting and mentoring your fellow Procorians</li>
<li>
Collaborate with all levels of the Procore organisation to develop best practices and drive Procore&rsquo;s evolution as a market leader</li>
<li>
Develop a mastery of Procore&rsquo;s products, professional services, and industry best practices</li>
<li>
Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices</li></ul> 
What we&rsquo;re looking for:<ul>
<li>
A passion for construction and technology</li>
<li>
Demonstrated success in a Customer Success, Professional Services, Technical Pre-Sales setting or in a role within the Construction Industry (Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer)</li>
<li>
Ability to leverage strong technical aptitude to master Procore&rsquo;s product offerings, business model, services, and emerging technologies</li>
<li>
Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing with internal and external stakeholders</li>
<li>
Strong analytical and problem-solving skills to synthesise relevant and impactful intelligence from ambiguous data</li>
<li>
Experience acting as a technology evangelist and promoter of modernising the Construction industry is a plus</li>
<li>
Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus</li>
<li>
A positive energy source in a fast-paced, diverse, forward-looking environment.</li>
</ul>
Additional Information<div></div>
Perks &amp; Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.</div>

Senior Customer Success Engineer

ELKIN CORP POOL & LANDSCAPE

Senior Engineer &ndash; Compliance &amp; Approvals (Dubai Municipality &ndash; Building Permit System G+1 Engineer)Job SummaryDubai Municipality is seeking highly qualified professionals to join its Building Permits Department as Senior Structural Engineer and Senior Architectural Engineer. These roles are central to the technical review and approval of building permit applications submitted through the DM-BPS (Dubai Municipality &ndash; Building Permit System). The ideal candidates will ensure that all construction projects meet Dubai&rsquo;s engineering standards, zoning regulations, and safety codes, while facilitating efficient and compliant approval workflows.Key Responsibilities<ul><li>Serve as Approving Authority for:</li></ul>1. Building permits 2. Structural approvals 3. Architectural compliance<ul><li>Conduct detailed technical reviews of architectural and structural drawings submitted by consultants and contractors</li><li>Evaluate applications for:</li></ul>1. Fit-out and renovation works 2. Zoning and planning compliance<ul><li>Ensure all submissions comply with:</li></ul>1. Dubai Municipality building codes and regulations 2. Urban planning and zoning standards 3. Safety and sustainability guidelines<ul><li>Provide expert feedback and request revisions where necessary to meet compliance</li><li>Liaise with internal departments and external stakeholders to resolve technical queries</li><li>Maintain accurate records of approvals, rejections, and correspondence within DM-BPS</li><li>Support the Engineering Qualification Committee in evaluating professional credentials and licensing applications</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree in Civil Engineering (for Structural role) or Architecture (for Architectural role)</li><li>Minimum 3-5 years of experience in engineering design, technical review, or regulatory compliance within Dubai</li><li>Proven expertise in:</li></ul>1. DM-BPS system operations 2. Dubai Engineering Qualification System (DEQ). 3. Municipal codes, structural safety standards, and architectural regulations<ul><li>Strong analytical and decision-making skills in high-volume approval environments</li><li>Excellent communication and coordination abilities across multidisciplinary teams</li><li>Membership with the Society of Engineers (SOE) is required</li></ul>Job Types: Full-time, Permanent

Senior Engineer – Compliance & Approvals (Dubai Municipality – Building Permit System G+1 Engineer)

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you can expect from us:
At ServiceNow, we make work better for everyone &ndash; including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! 
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs &ndash; we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: 
<ul><li>
Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.</li><li>
Flexible working culture to support the balance you need in both work and life.</li><li>
Parental leave programs.</li><li>
Childcare and caregiving benefits.</li><li>
A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.</li><li>
A global, cross-functional mentoring program.</li><li>
We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.</li></ul> 
What you get to do in this role: 
ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. 
The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.
Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. 
<ul><li>
Comfortable presenting to all levels of management, including C-Level stakeholders.</li><li>
Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.</li><li>
Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.</li><li>
Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.</li><li>
Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.</li><li>
Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.</li><li>
Manage, document and report on performance against service level agreements (SLA's) and where SLA&rsquo;s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.</li><li>
Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.</li><li>
Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.</li><li>
Act as an escalation point for customer impacting business critical issues.</li></ul> 

Qualifications 
To be successful in this role, we need someone who has:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
Excellent written and oral communication skills</li><li>
Experience dealing with technical support teams</li><li>
Fundamental understanding of ITSM in enterprise environments and global deployments</li><li>
Comfortable interacting with all levels of management</li><li>
Working knowledge of ITIL incident, problem and release management process and procedures</li><li>
Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model</li><li>
Broad technical understanding in a cloud software environment</li><li>
Growth &amp; collaborative mindset</li></ul> 
Nice to have:<ul><li>
ServiceNow platform knowledge or experience</li><li>
Project Management capabilities and principles</li><li>
Service delivery account management experience</li></ul> 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Support Account Manager (Service Delivery)

Explore 4920+ Senior support engineer in Dubai this September. Find roles across top companies and apply now to boost your career.

4920 senior support engineer jobs IN Dubai

Senior Test Automation Engineer (Arabic Speaker)

Senior Performance Test Engineer (Arabic Speaker)

Senior Performance Test Engineer (Arabic Speaker)

Senior Technology Engineer - ELK

Senior Customer Success Engineer

Senior Engineer – Compliance & Approvals (Dubai Municipality – Building Permit System G+1 Engineer)

Senior Support Account Manager (Service Delivery)