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customer service specialist

senior technical support analyst

Oliver Wyman

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  <strong>
   Oliver Wyman is now looking to hire an experienced professional as an IT Support Senior Analyst based in our Duabi office!
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  <strong>
   <u>
    Job Overview
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 <p>
  Provides technical support to colleagues both pro-actively &amp; re-actively, via a variety of support channels both inbound and outbound across multiple lines of businesses within MMC . This includes ownership of the support process through effective diagnosis, troubleshooting and resolution for software and hardware related issues either in person or virtually.
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  Deliver support in accordance with agreed KPIs and SLAs.
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  The role is a hybrid position that requires onsite presence minimum 4 days per week with 1x remote support day.
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  There may be occasional support required during weekends and out of hours during crisis/emergency situations.
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    Key responsibilities
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  <strong>
   Reactive Technical Support
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   Provide support to all colleagues through a variety of channels (in-person, phone, virtual pop-in Zoom)
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   Assist with building laptops and installing, maintaining, troubleshooting and repair of all MMC hardware, software and mobility technology problems.
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   Respond to and resolves incidents and requests and escalates with appropriate level of urgency.
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   Proactively communicates and follows up with colleagues on all incidents and requests
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   Reconfigure existing laptops and/or perform tune-up services (quick and re-image) as required.
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   Log all issues with appropriate documentation as determined by standard operating procedures
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   Escalate requests in a timely manner with warm hand-offs to other technical resolver groups
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   Route incidents to appropriate support teams as per described troubleshooting steps.
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   Monitor and escalate issues until resolution, closure or the appropriate group has accepted.
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   Use MMC Tech incident management system to record and track all support work.
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  <strong>
   Proactive Technical Support
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   Provide proactive support to all colleagues through a variety of digital channels based on data in Nexthink and other performance management systems
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   Collaborate with engineering teams to pro-actively remediate device and systems identified as at risk.
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   Provide pro-active training and knowledge sharing on MMC systems and devices to maximize functionality usage.
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   Assist with projects as and when assigned.
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   Administrative Tasks and Training
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   Will require weekend / after-hours work for occasional emergencies
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   Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.
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   Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.
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   Education
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   Associates degree in a technology related discipline, or a combination of work experience, education and training equivalent to a two-year college in a technology related discipline.
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    Experience
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   Two years of related work experience in a technical support role.
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   Background of working as a technical troubleshooter.
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    Knowledge and Skills
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   Very strong knowledge of industry desktop operating systems and software.
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   Excellent organizational and prioritization skills.
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   Through troubleshooting and analysis skills.
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   Superior customer service skills.
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   Ability to communicate effectively, both verbally and written.
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   Ability to work independently and with minimal supervision and under pressure.
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   Ability to adapt to a changing environment with a wide degree of creativity and latitude.
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   Fluent in English to business level.
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    Other Requirements
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   Relevant Industry certifications.
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   ITSM understanding.
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   Ability to work with local and remote teams over different time zones.
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   Travel may be required depending on location.
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   Occasional evening and weekend work may be required.
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    Internal Contacts
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   MMC business colleagues &ndash; supporting colleagues who contact Colleague Tech Support Services.
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   Supervisors &amp; Managers
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   Colleagues and peers within other Technology teams on day-to-day support issues.
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   Business IT support groups on day-to-day support issues (as required).
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    External Contacts
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   Third party resolver teams (Dell, HP, Lenovo, BT, Vodafone, AT&amp;T etc.) &ndash; day-to-day working relationship for service delivery and support.
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IT Support Senior Analyst - Dubai

Mind Stream

<p><b>Senior Business Analyst (Bilingual)</b></p><p><b>Education / Experience Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, MIS, Engineering or a related technical field.</li><li>Minimum of 6 years in the Banking experience with at least 3 - 4 years Within IT.</li><li>Proven previous experience within analysis of Internet and Mobile Banking development</li><li>Good Knowledge with Equation / Core Banking system.</li><li>Good Knowledge with Swift standards and Payments</li><li>Reviewing and preparing Business Requirement Specification and help with preparing the test cases exploring all aspects of the scope.</li><li>Defect life cycle Management and execution status reporting</li><li>Reviewing User Stories / BRS.</li><li>Proven experience in Banking solutions in (SIT/UAT) testing</li><li>Ensure high standards of data protection and confidentiality.</li><li>Consult and coordinate with systems analysts and programmers to design and develop business systems.</li><li>Track and document changes to business specifications.</li><li>Create and assist others in the writing of user documentation, instruction, procedures, and training</li><li>Prepare systems business cycle specifications and manage output and controls of calculations and postings.</li><li>Follow up on any system incidents and arrange / coordinate for fixes on timely manner.</li></ul><p><b>Required Special Skills:</b></p><ul><li>Excellent oral and written communication skills in English and Arabic.</li><li>Possess strong computer software MS Office (Word, Excel and Access) skills.</li><li>Excellent time management skills and ability to work in a deadline-oriented environment.</li><li>Excellent business process analysis and mapping.</li><li>Team work and sync with reporting hierarchy</li><li>Customer service oriented</li><li>Strictly adhere to banks ethics and code of conduct</li><li>Ability to effectively interact at all levels in the bank and outside contacts.</li><li>Planning and organizing ability.</li><li>Handling assigned task with commitment and responsibility</li><li>Ensure high standards of data protection and confidentiality</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 4 months</p><p>Pay: AED19,000.00 - AED20,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in Banking, including IT roles?</li><li>Do you have experience with Internet and Mobile Banking systems?</li><li>Are you familiar with Equation/Core Banking systems and Swift standards?</li><li>Do you have experience preparing BRS/User Stories, test cases, and performing SIT/UAT testing?</li><li>Are you fluent in Arabic (oral &amp; written)?</li><li>Are you available to work onsite for a 4-month project starting immediately?</li></ul>

Senior Bilingual Techno Business Analyst- Arabic and English (Banking)

Vostok Trading LLC

<p><b>Key Responsibilities:</b></p><ul><li>Provide advanced technical support for hardware, software, networking, and system-related issues.</li><li>Install, configure, and maintain operating systems, applications, and IT equipment.</li><li>Manage servers, networks, firewalls, backups, and security tools.</li><li>Monitor system performance and ensure high availability of IT services.</li><li>Troubleshoot escalated technical problems and implement long-term solutions.</li><li>Support IT projects including upgrades, migrations, and deployments.</li><li>Document IT processes, incidents, and resolutions for knowledge sharing.</li><li>Train, mentor, and guide junior IT support staff.</li><li>Ensure compliance with IT policies, security standards, and best practices.</li><li>Coordinate with vendors and third-party service providers when required.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>5+ years of experience in IT support or system administration.</li><li>Strong knowledge of Windows/Linux servers, networking, virtualization, and cloud platforms.</li><li>Expertise in troubleshooting hardware/software issues and providing timely solutions.</li><li>Excellent communication, problem-solving, and leadership skills.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED5,000.00 per month</p>

Senior Technical Support Engineer

Anomali

<div><div><b>Company:</b></div><div>
Anomali is headquartered in Silicon Valley and is the Leading AI-Powered Security Operations Platform that is modernizing security operations. At the center of it is an omnipresent, intelligent, and multilingual Anomali Copilot that automates important tasks and empowers your team to deliver the requisite risk insights to management and the board in seconds. The Anomali Copilot navigates a proprietary cloud-native security data lake that consolidates legacy attempts at visibility and provides first-in-market speed, scale, and performance while reducing the cost of security analytics. Anomali combines ETL, SIEM, XDR, SOAR, and the largest repository of global intelligence in one efficient platform. Protect and drive your business with better productivity and talent retention.<br>
</div><div></div><br>
<div>Do more with less. Be Different. <b>Be the Anomali.</b></div><div></div><div><br>
Learn more at http://www.anomali.com.</div><div></div><div><b><br>
Job Description</b></div><div>
We are looking for a dedicated, ambitious, curious and self-driven Technical Account Manager (TAM) to join the EMEA Customer Success team. The TAM is a technical subject matter expert focused on our customers&rsquo; success. As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires. By using your knowledge of CTI and SecOps, you&rsquo;ll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customer&rsquo;s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face. You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts. The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.</div><div><b>
</b></div><div><b>
Duties &amp; Responsibilities:</b></div><div>
 o Serve as an Anomali Platform power user; help our customers achieve success with the technology</div><div>
o Build strong customer relationships, especially with key customer stakeholders</div><div>
o Address customer&rsquo;s technical requests; proactively identify and resolve issues</div><div>
o Provide advice, guidance, and technical know-how to ensure successful usage and adoption</div><div>
 o Manage customer expectations while holding them accountable</div><div>
 o Be your customer&rsquo;s advocate and internal champion</div><div>
o Promote advocacy</div><div>
o Track key account metrics; communicate progress to internal and external stakeholders</div><div>
o Engage with the Onboarding Engineers to ensure a smooth transition</div><div>
o Engage with Technical Support to ensure speedy resolution of customer issues</div><div>
o Engage with Engineering to resolve customer reported issues</div><div>
o Partner with Sales to ensure an exceptional customer experience</div><div>
o Engage with Product Management to promote customer feature requests</div><div></div><div><b><br>
Qualifications</b></div><div><b>
Skills and Experience Requirements</b></div><div>
 &bull; Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.</div><ul><li>Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas:</li></ul><div>
o SOAR</div><div>
o SIEM</div><div>
o Firewalls</div><div>
o EDR / XDR</div><div>
o Security Controls &amp; Logs</div><ul><li>Significant experience working in enterprise accounts, SecOps, and Threat Intel</li><li>Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc)</li><li>Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc)</li><li>Experience in managing multiple stakeholders and projects as a lead and team player</li><li>Customer-first attitude; a listener who is customer-oriented and attentive to their needs</li><li>Critical thinker with problem-solving skills; enjoys solving technical and challenging issues</li><li>Works well under pressure with a high tempo of operations</li><li>Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences</li><li>Experience in using Gainsight, SalesForce, and JIRA</li><li>Willing to travel up to 25% of the time.</li><li>Located in and authorized to work in United Arab Emirates.</li></ul><div></div><div><b><i><br>
Equal Opportunities Monitoring</i></b></div><div><i>
It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.</i></div><div>
</div><div><i>
If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at </i><i>recruiting@anomali.com</i><i>.</i></div></div>

Technical Account Manager, SIEM / Security Analytics (UAE)

<p><b>We&rsquo;re Hiring: Senior Business Analyst</b></p><p><b>Location:</b> Onsite &ndash; Qatar<br/><b>Salary:</b> QAR 15,000/- full package<br/><b>Duration:</b> 6 months (extendable)</p><p><b>Key Skills (RR Skills):</b></p><ul><li>ADO, Agile, Business Analysis</li><li>Functional Documentation, ScrumMaster</li><li>Technical Writing, Web Infrastructure Fundamentals</li><li>Personalization</li></ul><p><b>Job Description:</b><br/>We are seeking a <b>Senior Business Analyst</b> to manage core BA responsibilities while also serving as PMO/Scrum Lead. The role will be instrumental in leading the <b>IFE Transformation Program</b>, translating business narratives into actionable insights across multiple workstreams.</p><p><b>Responsibilities:</b></p><ul><li>Perform detailed business analysis and prepare functional documentation.</li><li>Act as a Scrum Lead, managing Agile ceremonies and ensuring delivery alignment.</li><li>Collaborate with stakeholders to define requirements and translate them into technical solutions.</li><li>Support the transformation program with end-to-end analysis and execution oversight.</li><li>Bridge business needs with technical teams through effective communication and documentation.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 6 months</p><p>Pay: AED14,000.00 - AED15,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have as a Business Analyst?</li><li>o you have experience in Agile/Scrum and PMO roles?</li><li>Are you experienced in ADO (Azure DevOps)?</li><li>Do you have experience in Aviation/IFE projects?</li><li>Are you comfortable with the offered salary of QAR 15,000/- full package?</li><li>Are you available to work onsite in Qatar for 6 months (extendable)?</li><li>Notice period?</li></ul>

Senior Business Analyst - PMO & Scrum Lead Role

Redstone Search Group

<div>
 <p>
  Redstone Commodity Search focuses on offering 360&deg; search solutions to the global commodities markets. With competitive coverage of Trading Houses, Producers, Majors, Utilities, Merchants, Hedge Funds, Investment Banks, and Brokerages, Redstone Commodity Search can confidently offer you an edge in today&rsquo;s dynamic market.
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  Redstone Commodity Search is working with a leading international commodities trading firm seeking to hire a Data Engineer / Analyst to support their global trading activities from Dubai. The role will sit within a newly established analytical department, providing data infrastructure, reporting, and modelling support to traders and senior management.
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   Key Responsibilities:
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   Manage and maintain the company&rsquo;s data systems and databases, ensuring accurate daily input/output, upgrades, and feature enhancements.
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   Provide timely data support for physical and derivatives trading strategies, including market data acquisition and integration.
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   Develop and maintain market analysis and reporting tools for traders and management.
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   Build quantitative models to assess risk, profitability, and market opportunities.
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   Collaborate with traders and analysts to support strategy development and ad-hoc decision-making needs.
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   Engage with data vendors and external partners to ensure the robustness and quality of datasets.
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   Key Qualifications:
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  <li>
   Bachelor&rsquo;s degree or higher in data/computer science, mathematics, engineering, or related fields.
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   3&ndash;5 years of experience in a data engineering or analyst role, ideally in commodities or financial markets.
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   Strong technical skills in SQL (database structures, queries, table operations) and fluency in Python with clean coding practices.
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   Proven experience working with financial or market data, with solid statistical and quantitative problem-solving skills.
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   Ability to take ownership of data infrastructure and confidently enhance or maintain existing Python APIs.
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   Strong communication skills, structured planning ability, and adaptability to fast-paced trading environments.
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 </p>
</div>


Data Engineer / Analyst – Dubai

Salt

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 <p>
  <strong>
   Role: Senior Data Analyst &ndash; Audience Growth
  </strong>
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  <strong>
   Location: Dubai
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  My client is an international exhibitions and publishing company.
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 <p>
  <strong>
   Role Overview:
  </strong>
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 <p>
  Looking for a strategic and proactive
  <strong>
   Senior Data Analyst &ndash; Audience Growth
  </strong>
  to join the Data &amp; Analytics function. This role will be central to strengthening the audience data across portfolios.
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  <strong>
   Key Responsibilities:
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   1. Data Universe Auditing &amp; Gap Identification
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   2. Audience Data Research &amp; Expansion
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   3. Insight Generation &amp; Use Case Support
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  <strong>
   4. Cross-functional Collaboration
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  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   4-6 years of experience in data analysis, ideally within audience strategy, market research, or marketing analytics
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  <li>
   Strong proficiency in SQL, Excel, and BI tools (e.g., Power BI) for querying and analysing large datasets
  </li>
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   Experience in identifying data quality issues, building reports, and translating findings into action
  </li>
 </ul>
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  <strong>
   Desirable:
  </strong>
 </p>
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  <li>
   Background in B2B marketing, events, media, or exhibitions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  *** Only successful candidates will be contacted ***
 </p>
</div>


Senior Data Analyst

Explore 6594+ Senior technical support analyst in Dubai this October. Find roles across top companies and apply now to boost your career.