technical account manager

it support engineer

senior business analyst

senior data analyst

senior financial analyst

senior technical support analyst

Medtronic

At Medtronic <p>At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.</p> A Day in the Life <p>We believe that when people from different cultures genders and points of view come together innovation is the result and everyone wins. Medtronic walks the walk creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong are respected and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact.</p> <p>In this position you are expected to work at the Medtronic Eurasia Headquarters in Dubai United Arab Emirates supporting the locally based Executives.</p> Responsibilities <p>Responsibilities may include the following and other duties may be assigned :</p> <ul> <li>Resolve complex technical issues without using prescribed guidelines</li> <li>Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope routinely requiring ingenuity and innovation and where analysis of situations or data require a rapid and in-depth evaluation of various factors</li> <li>Resolve issues with the utmost urgency leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and / or external support resources as required</li> <li>Prioritize workload by assessing the individual and business impact of problems</li> <li>Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base</li> <li>Communicate all scheduled and non-scheduled outages that impact client base</li> <li>Independently set daily objectives priorities and work direction</li> <li>Lead projects and / or project teams to serve business needs for the organization and this executive client base</li> <li>Serve as the IT / AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate</li> <li>Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings</li> <li>Communicate relevant technical issues upcoming executive events of note and projects impacting executives to IT leadership to ensure transparency and visibility</li> <li>Assist with site Infrastructure needs at the Dubai location</li> <li>Other responsibilities and tasks as requested by the executive client base and / or as assigned by Management.</li> </ul> Required Knowledge and Experience <ul> <li>Relevant diploma and 4 years of experience</li> <li>Experience supporting : Microsoft Windows MacOS iOS Microsoft Office & Outlook Web-based applications Wireless networking Hardware components of a PC IP Printing A / V and Video Conferencing Technologies Zoom / WebEx / Teams and Similar Technologies</li> <li>Preferred certifications as following : Dell hardware certifications A Certification and / or any Microsoft Certified Professional from the MCSE track ITIL Foundation or Masters Certification</li> <li>Strong customer service mindset and a dedication to meeting customer needs</li> <li>Problem solving capabilities to a wide range of difficult problems</li> <li>Ability to work with a positive attitude towards customers even under pressure.</li> </ul> Physical Job Requirements <p>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.</p> Benefits & Compensation <p>Medtronic offers a competitive Salary and flexible Benefits Package</p> <p>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.</p> About Medtronic <p>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.</p> <p>Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.</p> <p>We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.</p> <p>Learn more about our business mission and our commitment to diversity here</p> Required Experience <p>Senior IC</p> Key Skills <p>Access Control System,AutoCAD 3D,Database,Information Technology Sales,Maintenance Engineering,Marine Services</p> <p>Employment Type : Full-Time</p> <p>Experience : years</p> <p>Vacancy : 1</p><img src="https://www.jobg8.com/Tracking.aspx?xFcAYD4BOV86CPAYjLeHvg0ZYE5ndt7iw" width="0" height="0" />

Senior Technical User Support Analyst - Executive AV Support

DTS Solution

Role and Responsibilities 
 
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 Work as a Cyber SOC Tier 1 Analyst in DTS Solution   HawkEye CSOC cyber command center.<br> </li>
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 The security analyst Tier 1 monitors security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity, escalate to managed service support teams, tier 2 security analyst, and/or customer as appropriate to perform further investigation and resolution.<br> </li>
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 Reviews trouble tickets generated by SIEM Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.<br> </li>
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 Reviews and collects asset data (configs, running processes, etc.) on systems for further investigation.<br> </li>
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 Will actively monitor security threats and risks, provide in-depth incident analysis, evaluate security incidents, and will provide proactive threat research.<br> </li>
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 Work closely with the Tier 2 Analyst to assess risk and provide recommendations for improving DTS Solution - HawkEye CSOC s customer security posture.<br> </li>
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 Participate in security incident management and vulnerability management processes. Identify, perform, review or track security incident investigations to resolution and identify lessons learnt.<br> </li>
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 Identify, perform or review root cause analysis efforts following incident recovery to enhance operations.<br> </li>
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 Participate in evaluating, recommending, implementing, and troubleshooting security. solutions and evaluating IT security of the new IT Infrastructure systems.<br> </li>
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 Ensure that corporate data and technology platform components are safeguarded from known threats.<br> </li>
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 Develop, implement and test new SIEM use cases. Regularly identify and develop new use cases for automation and tuning of security tools<br> </li>
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 Provide technical guidance to the customer s technical teams during the configuration of new log sources.<br> </li>
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 Understanding and implementing the SOC processes and procedures.<br> </li>
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 Follow standard operating procedures for detecting, classifying, and reporting.<br> </li>
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 Triage events for criticality and escalate according to predefined processes incidents under the supervision of Tier 2 and Tier 3 staff.<br> </li>
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 Communicate effectively with customers, team-mates, and management.<br> </li>
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 Provide input on tuning and optimization of security systems.<br> </li>
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 Follow ITIL practices regarding incident, problem and change management.<br> </li>
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 Document and maintain customer build documents, security procedures and processes.<br> </li>
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 Stay up to date with current vulnerabilities, attacks, and countermeasures.<br> </li>
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 Reviews the latest alerts to determine relevancy and urgency.<br> </li>
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 Creates new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review.<br> </li>
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 Manages and configures security monitoring tools (SIEM, SYSLOG, NETFLOW, FIM, SYSMON etc.)<br> </li>
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 Qualifications </div>
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 3+ years of experience of network/security architecture or operations experience<br> </li>
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 Experience working on specific SOC/SIEM platforms<br> </li>
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 Excellent experience in Elastic (ELK), Splunk, Wazuh, LogRhythm<br> </li>
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 Experience in SOAR technologies   Demisto, Cybersponse, FortiSOAR, Swimlane<br> </li>
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 Excellent experience in MDR or EDR<br> </li>
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 Experience in using security tools   commercial and open source<br> </li>
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 Experience in defensive technologies   NGFW, AV, VPN, IPS, NETFLOW, DAM, WAF, Proxy, Web Filtering etc. Ability to inspect using PCAP files.<br> </li>
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 Knowledge with Threat Hunting and MITRE ATT&amp;CK Methodology<br> </li>
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 Certifications </div>
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 GIAC Certified Intrusion Analyst (GCIA)<br> </li>
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 GIAC Certified Enterprise Defender (GCED) issued by GIAC<br> </li>
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 GIAC Certified Incident Handler (GCIH) issued by GIAC<br> </li>
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 Certified Ethical Hacker (CEH) issued by EC-Council<br> </li>
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SOC Analyst - Tier 1

Informatica

<p>You will troubleshoot and resolve complex issues with Informatica products, report bugs to R&amp;D, and support customer installations and training for technical users.</p>

<p><strong>Your Role Responsibilities? Here's What You'll Do</strong></p>
<ul>
 <li>Provide best in class technical support to customers, partners, and internal teams.</li>
 <li>Managing customer issues and escalations within our SalesForce CRM system</li>
 <li>Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.</li>
 <li>Work with regional partners on proactive support, enablement, and guidance.</li>
 <li>Follow up on actions in a timely manner.</li>
 <li>Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.</li>
</ul>

<p><strong>What We'd Like to See</strong></p>
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 <li>Passionate about exceptional customer success</li>
 <li>Analytical, troubleshooting, and problem-solving skills</li>
 <li>Proficient in Java with proven programming experience</li>
 <li>Experience debugging Java or other OOP languages</li>
 <li>Solid understanding of relational databases, especially Oracle and MS SQL Server</li>
 <li>Familiar with Windows and Linux (Red Hat, SuSE) operating systems</li>
 <li>Knowledge of Cloud platforms like Azure, AWS, or GCP</li>
 <li>Experience with Open API Specification (Swagger) and web services (REST, SOAP)</li>
 <li>Some network troubleshooting experience</li>
 <li>Excellent English language skills, fluency in Arabic is desirable</li>
</ul>

Senior Technical Support Engineer

Road and Transport, RTA Dubai

<br>Job Title<br>Governance Analyst   Technology Strategy and Governance   Roads and Transport Authority   Dubai, UAE<br>Job Description<br>Governance Analyst   Technology Strategy and Governance   Roads and Transport Authority   Dubai, UAE<br> <br>Position Overview<br>The Governance Analyst will contribute to developing and reviewing policies, frameworks, and procedures related to technical governance across RTA. The role ensures compliance with best practices, monitors system performance, addresses risks, and prepares analytical reports to support senior management decision-making.<br> <br>Location: UAE<br>Location: Dubai<br>Industry: I T and Services<br>Function: Information Technology<br>Gender: Any<br>Candidate Nationality: Any (Priority for UAE Nationals)<br>Job Type: Full-time<br> <br>What You ll Do<br> <br>* Continuously monitor RTA s technical systems and develop performance indicators to measure compliance and efficiency.<br>* Identify and report cases of non-compliance, escalating serious risks as per procedures.<br>* Periodically update governance performance indicators in line with international standards and best practices.<br>* Oversee and track recovery testing plans for technical systems across departments, escalating issues where necessary.<br>* Provide support in safety, risk management, and business continuity planning.<br>* Audit departmental compliance with governance requirements and submit detailed reports to senior management.<br>* Develop corrective action plans to address risks and ensure consistent implementation of governance frameworks.<br>* Raise awareness of governance practices across the organization through training and communication initiatives.<br> <br>Ideal Profile<br> <br>* Bachelor s degree or Higher Diploma in Computer Science or equivalent field.<br>* At least 8 years of experience in IT governance, compliance, or technical risk management.<br>* Strong understanding of IT governance frameworks and business continuity planning.<br>* Proven experience in monitoring, auditing, and reporting on compliance performance.<br>* Excellent analytical, communication, and problem-solving skills.<br> <br><br>

Governance Analyst

Mastercard, Inc.

<div><span style="font-size: 11px;"><b>Role</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Ensures the end-to-end delivery of business initiatives for the market related to Non-FI's (Non-Financial Institutions) but not limited to.</span></div><div><span style="font-size: 11px;">• Provides enhanced Program Management for digital strategic and complex initiatives. Maintain a work plan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.</span></div><div><span style="font-size: 11px;">• Provides delivery solution inputs during pre-sales and customer business development support to account managers, to ensure that opportunities are assessed, and feasible solutions provided.</span></div><div><span style="font-size: 11px;">• Take ownership of the delivery of solutions after the sale has been completed by driving the initiation process of implementation with delivery units such as product delivery, franchise, and technology, to ensure internal and external satisfaction.</span></div><div><span style="font-size: 11px;">• Partners with EEMEA &amp; Global Mastercard teams support (where possible) the development and implementation of any new product and/or technology enhancement that would complement Non-FI offerings but not limited to.</span></div><div><span style="font-size: 11px;">• Supports production launch success and operational temperatures with account teams and customers through operation reviews.</span></div><div><span style="font-size: 11px;">• Acts as escalation contact for all service level and operational issues</span></div><div><span style="font-size: 11px;">• Analyze &amp; optimize customer operational performance when needed. Involve and liaise with Mastercard's Care Team to ensure optimal operational support is offered.</span></div><div><span style="font-size: 11px;">• Participates with Mastercard Services team experts to develop the packaging of professional services for commercial deployments.</span></div><div><span style="font-size: 11px;">• Participates in initiatives to improve Mastercard services and delivery processes.</span></div><div><span style="font-size: 11px;">• Identifies customer needs &amp; arrange for training.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>All About You</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Strong digital payment skills and the ability to transform opportunities into business solutions. At ease with analysis of business needs and the ability to provide expertise and feedback technical &amp; business components.</span></div><div><span style="font-size: 11px;">• Business consulting and/or IT &amp; integration experience preferred.</span></div><div><span style="font-size: 11px;">• Ability to support customer delivery engagements towards customers.</span></div><div><span style="font-size: 11px;">• Strong core payments understanding preferred.</span></div><div><span style="font-size: 11px;">• Excellent customer-facing skills, including good communication &amp; negotiation skills.</span></div><div><span style="font-size: 11px;">• Must demonstrate effective leadership and take ownership.</span></div><div><span style="font-size: 11px;">• Strong analytical/problem solving skills.</span></div><div><span style="font-size: 11px;">• Good personal organization &amp; priority management skills.</span></div><div><span style="font-size: 11px;">• Team player, but also able to work independently.</span></div><div><span style="font-size: 11px;">• Agile project management understanding strong plus.</span></div><div><span style="font-size: 11px;">• University education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience.</span></div><div><span style="font-size: 11px;">• This function is based in Dubai and may require travel (up to 25%)</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Corporate Security Responsibility</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</span></div><div><span style="font-size: 11px;">Abide by Mastercard's security policies and practices;</span></div><div><span style="font-size: 11px;">Ensure the confidentiality and integrity of the information being accessed;</span></div><div><span style="font-size: 11px;">Report any suspected information security violation or breach, and</span></div><div><span style="font-size: 11px;">Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.</span></div>

Senior Analyst, Technology Account Management

Glow Beauty On Demand

<br>Job Title<br>Techno-Functional Business Analyst   Digital Wealth Transformation<br>Job Description<br>Techno-Functional Business Analyst   Digital Wealth Transformation<br> <br>Role Overview<br>We are looking for a senior-level Techno-Functional Business Analyst with extensive experience in digital transformation and platform implementation, focusing on delivering next-generation digital wealth solutions. This role involves collaborating across technical and business teams to ensure seamless delivery of integrated, user-friendly platforms.<br> <br>Job Details<br>Location: UAE<br>Industry: Banking / Financial Services<br>Function: Business Analysis / Digital Transformation<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>Key Responsibilities<br> <br>* Collaborate with stakeholders to define and document business requirements for digital wealth platforms and third-party integrations<br>* Lead end-to-end design of front-end user journeys in partnership with UX/UI teams for optimal user experience<br>* Act as the bridge between technical and business teams to ensure clarity of requirements and alignment of deliverables<br>* Drive system integration initiatives to enhance interoperability with core banking systems<br>* Conduct detailed gap analysis and create functional workflows and specifications<br>* Oversee testing, validation, and post-implementation reviews for digital solutions<br>* Provide advisory input on optimizing digital wealth capabilities and related business processes<br> <br>Qualifications &amp; Experience<br> <br>* Minimum 10 years of experience as a Business Analyst with a strong focus on digital wealth platform implementations<br>* Proven experience in managing third-party integrations for digital platforms<br>* Hands-on experience collaborating with UX/UI teams for front-end design journeys<br>* Strong understanding of core banking systems and processes<br>* Excellent problem-solving, analytical, and communication skills<br>* Ability to handle multiple priorities in a fast-paced, dynamic environment<br><br>

Techno-Functional Business Analyst

GluCare

<p><b>Job Summary:</b></p> <p>We are seeking a Junior Data Analyst - UAE National - to support our clinical and operational teams by analyzing healthcare-related datasets, creating dashboards, and generating actionable insights. This role is ideal for someone early in their data career with strong technical skills, attention to detail, and a passion for healthcare innovation. Prior marketing experience is not required.</p> <p> </p> <p><b>Key Responsibilities:</b></p> <ul> <li>Work with healthcare, operational, and research teams to collect, clean, and analyze datasets from EMR systems, wearable devices, CRM platforms, and internal databases.</li> <li>Build and maintain interactive dashboards and reports using tools such as Power BI, Tableau, or Looker Studio to support clinical decision-making and operational planning.</li> <li>Assist in defining and tracking key performance indicators (KPIs) for departments including Clinical Operations, Patient Affairs, and Research.</li> <li>Perform exploratory data analysis (EDA) to identify trends, anomalies, and opportunities for process improvement.</li> <li>Support senior analysts and data scientists in preparing datasets for research publications and strategic projects.</li> <li>Document data processes and ensure data accuracy, privacy, and integrity across systems.</li> <li>Collaborate cross-functionally to understand data needs and translate them into technical deliverables.</li> <li>Generate routine and ad hoc reports for stakeholders as needed.</li> </ul>

Junior Data Analyst - UAE National (Emirati) only

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