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senior technical support analyst

DTS Solution

Role and Responsibilities 
 
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 Work as a Cyber SOC Tier 1 Analyst in DTS Solution   HawkEye CSOC cyber command center.<br> </li>
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 The security analyst Tier 1 monitors security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity, escalate to managed service support teams, tier 2 security analyst, and/or customer as appropriate to perform further investigation and resolution.<br> </li>
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 Reviews trouble tickets generated by SIEM Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.<br> </li>
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 Reviews and collects asset data (configs, running processes, etc.) on systems for further investigation.<br> </li>
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 Will actively monitor security threats and risks, provide in-depth incident analysis, evaluate security incidents, and will provide proactive threat research.<br> </li>
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 Work closely with the Tier 2 Analyst to assess risk and provide recommendations for improving DTS Solution - HawkEye CSOC s customer security posture.<br> </li>
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 Participate in security incident management and vulnerability management processes. Identify, perform, review or track security incident investigations to resolution and identify lessons learnt.<br> </li>
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 Identify, perform or review root cause analysis efforts following incident recovery to enhance operations.<br> </li>
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 Participate in evaluating, recommending, implementing, and troubleshooting security. solutions and evaluating IT security of the new IT Infrastructure systems.<br> </li>
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 Ensure that corporate data and technology platform components are safeguarded from known threats.<br> </li>
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 Develop, implement and test new SIEM use cases. Regularly identify and develop new use cases for automation and tuning of security tools<br> </li>
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 Provide technical guidance to the customer s technical teams during the configuration of new log sources.<br> </li>
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 Understanding and implementing the SOC processes and procedures.<br> </li>
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 Follow standard operating procedures for detecting, classifying, and reporting.<br> </li>
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 Triage events for criticality and escalate according to predefined processes incidents under the supervision of Tier 2 and Tier 3 staff.<br> </li>
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 Communicate effectively with customers, team-mates, and management.<br> </li>
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 Provide input on tuning and optimization of security systems.<br> </li>
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 Follow ITIL practices regarding incident, problem and change management.<br> </li>
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 Document and maintain customer build documents, security procedures and processes.<br> </li>
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 Stay up to date with current vulnerabilities, attacks, and countermeasures.<br> </li>
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 Reviews the latest alerts to determine relevancy and urgency.<br> </li>
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 Creates new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review.<br> </li>
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 Manages and configures security monitoring tools (SIEM, SYSLOG, NETFLOW, FIM, SYSMON etc.)<br> </li>
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 Qualifications </div>
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 3+ years of experience of network/security architecture or operations experience<br> </li>
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 Experience working on specific SOC/SIEM platforms<br> </li>
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 Excellent experience in Elastic (ELK), Splunk, Wazuh, LogRhythm<br> </li>
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 Experience in SOAR technologies   Demisto, Cybersponse, FortiSOAR, Swimlane<br> </li>
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 Excellent experience in MDR or EDR<br> </li>
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 Experience in using security tools   commercial and open source<br> </li>
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 Experience in defensive technologies   NGFW, AV, VPN, IPS, NETFLOW, DAM, WAF, Proxy, Web Filtering etc. Ability to inspect using PCAP files.<br> </li>
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 Knowledge with Threat Hunting and MITRE ATT&amp;CK Methodology<br> </li>
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 Certifications </div>
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 GIAC Certified Intrusion Analyst (GCIA)<br> </li>
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 GIAC Certified Enterprise Defender (GCED) issued by GIAC<br> </li>
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 GIAC Certified Incident Handler (GCIH) issued by GIAC<br> </li>
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 Certified Ethical Hacker (CEH) issued by EC-Council<br> </li>
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SOC Analyst - Tier 1

Muller's Solutions

<div><p>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul><p><b>Requirements</b></p><p><b>
Requirements:</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul><p><b>Preferred Qualifications:</b></p><ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul><p><b>Benefits</b></p><p>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

BMC Helix Support / Technical Support Analyst-Remote

Marsh & McLennan Companies, Inc.

<div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Job Overview</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Provides technical support to colleagues both pro-actively &amp; re-actively, via a variety of support channels both inbound and outbound across multiple lines of businesses within MMC . This includes ownership of the support process through effective diagnosis, troubleshooting and resolution for software and hardware related issues either in person or virtually.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Deliver support in accordance with agreed KPIs and SLAs.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The role is a hybrid position that requires onsite presence minimum 4 days per week with 1x remote support day.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">There may be occasional support required during weekends and out of hours during crisis/emergency situations.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key responsibilities</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Reactive Technical Support</span></div><div><span style="font-size: 11px;">Provide support to all colleagues through a variety of channels (in-person, phone, virtual pop-in Zoom)</span></div><div><span style="font-size: 11px;">Assist with building laptops and installing, maintaining, troubleshooting and repair of all MMC hardware, software and mobility technology problems.</span></div><div><span style="font-size: 11px;">Respond to and resolves incidents and requests and escalates with appropriate level of urgency.</span></div><div><span style="font-size: 11px;">Proactively communicates and follows up with colleagues on all incidents and requests</span></div><div><span style="font-size: 11px;">Reconfigure existing laptops and/or perform tune-up services (quick and re-image) as required.</span></div><div><span style="font-size: 11px;">Log all issues with appropriate documentation as determined by standard operating procedures</span></div><div><span style="font-size: 11px;">Escalate requests in a timely manner with warm hand-offs to other technical resolver groups</span></div><div><span style="font-size: 11px;">Route incidents to appropriate support teams as per described troubleshooting steps.</span></div><div><span style="font-size: 11px;">Monitor and escalate issues until resolution, closure or the appropriate group has accepted.</span></div><div><span style="font-size: 11px;">Use MMC Tech incident management system to record and track all support work.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Proactive Technical Support</span></div><div><span style="font-size: 11px;">Provide proactive support to all colleagues through a variety of digital channels based on data in Nexthink and other performance management systems</span></div><div><span style="font-size: 11px;">Collaborate with engineering teams to pro-actively remediate device and systems identified as at risk.</span></div><div><span style="font-size: 11px;">Provide pro-active training and knowledge sharing on MMC systems and devices to maximize functionality usage.</span></div><div><span style="font-size: 11px;">Assist with projects as and when assigned.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Administrative Tasks and Training</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Will require weekend / after-hours work for occasional emergencies</span></div><div><span style="font-size: 11px;">Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.</span></div><div><span style="font-size: 11px;">Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Education</span></div><div><span style="font-size: 11px;">Associates degree in a technology related discipline, or a combination of work experience, education and training equivalent to a two-year college in a technology related discipline.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Experience</span></div><div><span style="font-size: 11px;">Two years of related work experience in a technical support role.</span></div><div><span style="font-size: 11px;">Background of working as a technical troubleshooter.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Knowledge and Skills</b></span></div><div><span style="font-size: 11px;">Very strong knowledge of industry desktop operating systems and software.</span></div><div><span style="font-size: 11px;">Excellent organizational and prioritization skills.</span></div><div><span style="font-size: 11px;">Through troubleshooting and analysis skills.</span></div><div><span style="font-size: 11px;">Superior customer service skills.</span></div><div><span style="font-size: 11px;">Ability to communicate effectively, both verbally and written.</span></div><div><span style="font-size: 11px;">Ability to work independently and with minimal supervision and under pressure.</span></div><div><span style="font-size: 11px;">Ability to adapt to a changing environment with a wide degree of creativity and latitude.</span></div><div><span style="font-size: 11px;">Fluent in English to business level.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Other Requirements</b></span></div><div><span style="font-size: 11px;">Relevant Industry certifications.</span></div><div><span style="font-size: 11px;">ITSM understanding.</span></div><div><span style="font-size: 11px;">Ability to work with local and remote teams over different time zones.</span></div><div><span style="font-size: 11px;">Travel may be required depending on location.</span></div><div><span style="font-size: 11px;">Occasional evening and weekend work may be required.</span></div><div><br></div>

IT Support Senior Analyst

Microsoft

<p>Building strong working relationships with people working within the data center and at corporate.</p><p>Ensuring SAW devices are in a  healthy  state, meeting Security s compliance standard.</p><p>Receiving confidential information to perform BIOS setting changes.</p><p>Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.</p><p>Providing guidance to users for common SAW repair issues and escalating issues experienced by users.</p><p>Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.</p><p>Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.</p><p>Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.</p><p>Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.</p>

Senior Datacenter IT Support Technician

DT One

Senior Business Analyst - DT One <p>Location: <b>Dubai, United Arab Emirates</b></p> <p><b>About DT One</b><br/>DT One operates a global network for mobile top up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network of over 1,500 partners we interconnect over 550 mobile operators in 160 countries, with a market of more than five billion consumers. The DT One team is headquartered in Singapore with regional offices in Barcelona, Dubai, London, Manila and Miami. DT One is committed to empowering people and businesses through accessible and reliable mobile top ups and digital non cash micropayments, and is poised to play a pivotal role in shaping the future of cross border micropayments and digital value payments.</p> <p><b>Context of the role</b><br/>DT One is looking for a Senior Business Analyst to support our growth by gathering, analyzing, and documenting business requirements-translating them into functional specifications and actionable insights. You will be working with large datasets, performing gap analyses, and visualising business processes using tools including sequence diagrams. This role bridges the gap between business needs and technical implementation, enabling data driven decisions that improve products and operations. Experience in fintech or digital payments, particularly in prepaid products, telco integrations, cross border value flows, and FX, will be highly advantageous.</p> What you'll do <ul> <li>Collaborate with internal and external stakeholders to gather business requirements and translate them into functional specifications, describing business requirements (stories, flows, diagrams) for engineers and architects.</li> <li>Analyze large datasets to extract insights that drive product strategy and business decisions.</li> <li>Create visual representations of business processes and data insights using tools like Tableau, Excel, and similar tools.</li> <li>Identify discrepancies between current and target states, providing actionable recommendations.</li> <li>Assist in User Acceptance Testing (UAT) and in preparing internal training materials to ensure team readiness.</li> <li>Update the Product Knowledge Base with accurate documentation, FAQs, and training materials.</li> </ul> Key Requirements <ul> <li>Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field.</li> <li>5+ years in a Business Analyst role, ideally within the fintech or banking industry.</li> <li>Familiarity with Jira and Confluence.</li> <li>Use case modelling and UML notation experience is a considerable advantage.</li> <li>Technical writing experience is a plus.</li> <li>Proficient in data analysis and visualization tools (Tableau, Excel) and process mapping.</li> <li>Basic understanding of Agile methodologies.</li> <li>Strong analytical, problem solving, and communication skills, with attention to detail and a collaborative approach.</li> <li>Previous UX experience in B2C funnels (Figma, onboarding, conversion funnels).</li> </ul> <p>Referrals increase your chances of interviewing at DT One by 2x.</p> <p>Get notified about new Senior Business Analyst jobs in <b>Dubai, United Arab Emirates</b>.</p> Seniority level <p>Mid Senior level</p> Employment type <p>Full time</p> Job function <p>Research, Analyst, and Information Technology</p>

Senior Business Analyst

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

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   Senior Business Analyst
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   Work Location: Dubai
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  <strong>
   Role Overview
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  Virtusa is looking for an experienced Senior Business Analyst &ndash; Open Banking to join our Banking &amp; Financial Services (BFS) practice. The role will support our global banking clients in defining, shaping, and delivering Open Banking and API-led transformation programs across digital channels, core banking integration, and regulatory compliance initiatives.
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  The ideal candidate will combine deep domain understanding of banking processes with strong business analysis and API lifecycle expertise, bridging business needs with technology solutions in an agile delivery environment.
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   Key Responsibilities
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   Business &amp; Functional Analysis
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   Lead end-to-end business analysis and requirements management for Open Banking, API modernization, and Open Finance initiatives.
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   Conduct detailed requirement elicitation, gap analysis, and process mapping across Retail, Commercial (Small &amp; Medium enterprises) and Corporate banking domains.
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   Define business and functional requirements, API use cases, and data exchange models aligned with Open Banking standards (UK OBIE, PSD2/3, or equivalent).
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   Support regulatory compliance mapping and traceability between business requirements and Open Banking obligations.
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   Collaborate with architects, developers, and QA to translate requirements into implementable stories, acceptance criteria, and test scenarios.
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   Stakeholder &amp; Client Engagement
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   Engage directly with client business users, product owners, compliance, and technology teams to gather and validate requirements.
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   Conduct workshops, walkthroughs, and demonstrations for stakeholders across business and IT.
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   Manage scope, requirements traceability, and change control through the project lifecycle.
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   API &amp; Technical Understanding
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   Collaborate with solution architects and API developers to define and review OpenAPI specifications, payloads, and security flows (OAuth2.0, OpenID Connect).
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   Understand consent management, data access, and third-party onboarding mechanisms.
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   Contribute to API documentation, sandbox design, and developer portal configuration in client environments.
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   Delivery Enablement
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   Work within Agile or hybrid delivery models (Scrum, SAFe) and support sprint planning, backlog grooming, and story refinement.
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   Support UAT, SIT, and Go-Live readiness activities by aligning testing with business outcomes.
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   Maintain all BA artefacts in tools like Confluence, JIRA, and Visio / BPMN tools.
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   Required Skills &amp; Experience
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   8&ndash;10 years of overall experience, with at least 4&ndash;5 years as a Business Analyst in Banking / Financial Services domain.
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   Minimum 2&ndash;3 years in Open Banking / API programs (regulatory or platform-led).
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   Strong knowledge of Open Banking frameworks (UK OBIE, EU PSD2/3, or regional standards like MENA, Australia CDR, Singapore SGFinDex).
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   Demonstrated experience in defining and managing API specifications, business rules, and integration requirements.
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   Solid understanding of banking products and processes such as payments, customer onboarding, accounts and transaction data.
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   Familiarity with API management platforms (Apigee / MuleSoft / WSO2 etc.) and API testing tools (Postman, Swagger).
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   Experience working with offshore delivery models and global client stakeholders.
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   Excellent analytical, documentation, and communication skills.
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   Preferred Qualifications
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   Bachelor&rsquo;s degree with an MBA
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   Certification in Business Analysis (CBAP) and Agile (CSPO, SAFe BA) preferred.
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   Exposure to microservices-based architectures, event-driven integration, and cloud-native ecosystems.
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   Experience with developer ecosystem enablement or fintech partner integration.
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   Working knowledge of ISO 20022, OAuth2.0, JWT, and RESTful API design principles.
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   Soft Skills
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   Strong facilitation and stakeholder management capabilities.
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   Ability to translate business objectives into technical requirements.
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   Proactive, self-driven, and able to work in complex, multi-vendor ecosystems.
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   Excellent presentation and communication skills with CXO and program-level stakeholders.
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GluCare

<p><b>Job Summary:</b></p> <p>We are seeking a Junior Data Analyst - UAE National - to support our clinical and operational teams by analyzing healthcare-related datasets, creating dashboards, and generating actionable insights. This role is ideal for someone early in their data career with strong technical skills, attention to detail, and a passion for healthcare innovation. Prior marketing experience is not required.</p> <p> </p> <p><b>Key Responsibilities:</b></p> <ul> <li>Work with healthcare, operational, and research teams to collect, clean, and analyze datasets from EMR systems, wearable devices, CRM platforms, and internal databases.</li> <li>Build and maintain interactive dashboards and reports using tools such as Power BI, Tableau, or Looker Studio to support clinical decision-making and operational planning.</li> <li>Assist in defining and tracking key performance indicators (KPIs) for departments including Clinical Operations, Patient Affairs, and Research.</li> <li>Perform exploratory data analysis (EDA) to identify trends, anomalies, and opportunities for process improvement.</li> <li>Support senior analysts and data scientists in preparing datasets for research publications and strategic projects.</li> <li>Document data processes and ensure data accuracy, privacy, and integrity across systems.</li> <li>Collaborate cross-functionally to understand data needs and translate them into technical deliverables.</li> <li>Generate routine and ad hoc reports for stakeholders as needed.</li> </ul>

Junior Data Analyst - UAE National (Emirati) only

Explore 10000+ Senior technical support analyst in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

10000 senior technical support analyst jobs IN Dubai United Arab Emirates

SOC Analyst - Tier 1

BMC Helix Support / Technical Support Analyst-Remote

IT Support Senior Analyst

Senior Datacenter IT Support Technician

Senior Business Analyst

Senior Business Analyst

Junior Data Analyst - UAE National (Emirati) only