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Park Regis Kris Kin Hotel

Guest Service Agent (Opera System) Job Location : Dubai, United Arab Emirates Requirements: Must be in UAE for face-to-face interview/trial Minimum 1 year hospitality experience Strong growth potential within the role

Guest Service Agent

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
 
 
Job Description 
Guest Service Agent 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
 
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li>
Ability to make a difference through our Corporate Social Responsibility activities. 
<li>
</li></ul>What you will be doing:<ul><li>
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li><li>
Take the initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera / Opera cloud or a related system.</li><li>
Fluency in English &amp; Arabic; additional languages are a plus.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
Worked in 5* Hotel or relevant experience is a must with in Hotel industry.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Stella Di Mare Dubai Marina

Stella Di Mare Dubai Marina is seeking a Guest Service Agent to join their Front Office team and deliver a 5-star hospitality experience. The role involves providing exceptional guest service while maintaining a positive and professional attitude in a collaborative team environment. Requirements: Previous hotel front office experience (Opera knowledge is a plus) Excellent communication and guest service skills Positive attitude and strong team spirit

Holiday Inn Express Dubai Internet City

We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for checking guests in and out, and providing recommendations for local attractions and dining options.Duties &amp; Responsibilities:<ul><li>Welcoming guests as they arrive and checking them into their rooms</li><li>Answering phone calls and responding to guest inquiries</li><li>Handling guest complaints and resolving issues in a timely and professional manner</li><li>Processing payments and maintaining accurate guest records</li><li>Assisting guests with luggage and other requests</li><li>Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly</li><li>Maintaining a clean and organized front desk area</li><li>Providing information about hotel amenities, local attractions, and restaurants</li><li>Upselling hotel services</li><li>Ensuring guest satisfaction throughout their stay</li></ul>Job Types: Full-time, Permanent, FresherPay: AED1,400.00 - AED1,440.00 per monthApplication Question(s):<ul><li>Are you locally available in UAE and able to join immediately?</li></ul>Experience:<ul><li>Guest Service: 1 year (Required)</li></ul>

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As a Cargo Customer Service Agent you will, provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections and regulations.
In this role, you will:
<ul><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations.
</li><li>Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.
</li><li>Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.
</li><li>Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.
</li><li>Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long-term relationships using specific software programme.
</li><li>Ensures staff are aware about changes such as new destinations, tariff, fuel surcharge, embargo restrictions and specific guidelines given to customers for shipments like AVI/HUMPER/DGR/VUN in order to disseminate accurate and prompt information.
</li><li>Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis to ensure that correct rates are applied and payments ae claimed from respective agents as well as service levels.
</li><li>Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.
</li><li>Manage the Calogi Helpdesk mailbox and ensure timely correspondence to customers on queries / issues.
</li><li>Participate in commercial activities of dnata Cargo whenever required by the management.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>High School with a Certificate (12 years of schooling) and 2-4 years of experience in customer services oriented department of an airline or similar experience in a service Industry.
</li><li>Proficient understanding of airlines&rsquo; customer service product (specific airport related requirements).
</li><li>Proficient IT and Computer Literacy.
</li><li>English Language Skills: Level 5.
</li><li>Basic Safety Awareness Skills.
</li><li>Basic Planning and Organizing Skills.
</li><li>Proficient Communication Skills.
</li><li>Proficient Negotiation Skills.
</li><li>Basic Customer Management Skills.
</li></ul></div>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Cargo Customer Service Agent

Glow Beauty On Demand

Employment Overview Job Location: Ras Al Khaimah, UAE Industry: Hospitality Function: Hospitality / Travel Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Anticipate guest needs and ensure prompt, courteous service at all times * Handle guest inquiries, reservations, and requests in a professional manner * Maintain complete knowledge of resort facilities, room types, rates, promotions, and services * Coordinate guest arrivals, departures, and transportation arrangements * Ensure accurate financial transactions following resort policies and procedures * Manage communication across departments for seamless guest experiences * Maintain a strong working relationship with Concierge, limousine drivers, and third-party partners * Follow up on guest feedback and ensure issues are resolved promptly * Attend training sessions, daily briefings, and resort events to enhance knowledge and service quality * Adhere to safety, health, and security protocols, including CID reporting requirements * Uphold resort grooming standards and represent the brand with professionalism Ideal Profile * Prior experience in hotel front office operations preferred * Strong focus on customer service with a positive attitude * Excellent communication skills; fluency in English required, additional languages a plus * Ability to work shifts, weekends, and public holidays * Computer literacy in MS Office; familiarity with Property Management Systems (PMS) is an advantage * Well-groomed, detail-oriented, and a team player

RAFFLES

To perform all aspects of telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel s standards. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Process all incoming and outgoing calls accurately and courteously</li> <li>Ensure smooth internal telecommunication as per Raffles Standards</li> <li>Accurately record and control wake-up calls</li> <li>Assist guests with international calls and directory queries</li> <li>Call guests by name whenever possible</li> <li>Page staff member when requested</li> <li>Abide by principles of guest privacy</li> <li>Handle guests requests promptly and report complaints to the Telephone Supervisor</li> <li>Bill call costs</li> <li>Aware of local telephone listings and frequently dialed numbers</li> <li>Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations</li> <li>Advise defects on switchboard equipment to Supervisor</li> <li>Maintain a clean work environment</li> <li>Maintain detailed knowledge of the Hotel s fire, life and safety system</li> <li>Adhere to OH&amp;S policies and procedures</li> </ul>

Royal Service Agent

Explore 5490+ Service agent in Dubai this November. Find roles across top companies and apply now to boost your career.

5490 service agent jobs IN Dubai

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Cargo Customer Service Agent

Guest Service Agent

Royal Service Agent