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senior change manager, delivery service partner Jobs in Dubai

senior change manager, delivery service partner

service delivery director

Shamal LLC

<div>Overview:
<p>
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.</p><div><br>
As Shamal Holding continues to grow, we&rsquo;re in search of a <b>Director &ndash; Delivery (DWTC Tower)</b>. In this role you will lead the planning, execution, and delivery of large-scale real estate development projects, ensuring alignment with strategic goals, timelines, budgets, and quality standards. This role demands deep expertise in construction management, stakeholder coordination, and lifecycle project leadership across residential, commercial, and mixed-use developments. The Director &ndash; Delivery will be responsible for leading the execution and successful delivery of Shamal Holding&rsquo;s large-scale real estate development projects, ensuring alignment with business objectives, timelines, quality standards, and budgets. This role will oversee cross-functional teams, consultants, and contractors to guarantee efficient project execution while safeguarding Shamal&rsquo;s brand, reputation, and investment value. This role demands deep expertise in construction management, stakeholder coordination, and lifecycle project leadership across residential, commercial, and mixed-use developments.</div>
Responsibilities:
<p><b>
Strategic Leadership</b></p><ul><li>
Oversee full project lifecycle from concept to handover.</li><li>
Align project execution with the business's vision, mission, and business objectives.</li><li>
Influence regional development plans and contribute to long-term growth strategies.</li><li>
Lead end-to-end project delivery for large-scale developments across real estate, hospitality, and mixed-use assets.</li><li>
Translate business vision into actionable project delivery strategies and plans.</li><li>
Establish project delivery frameworks, progress monitoring, and performance reporting to senior leadership.</li></ul><p></p><p><b><br>
Project Management</b></p><ul><li>
Develop comprehensive project plans, budgets, and schedules.</li><li>
Lead multidisciplinary teams including architects, engineers, consultants, and contractors.</li><li>
Monitor progress, resolve bottlenecks, and ensure timely delivery.</li></ul><p></p><p><b><br>
Stakeholder Engagement</b></p><ul><li>
Serve as the primary liaison between clients, government authorities, contractors, and internal teams.</li><li>
Conduct regular project reviews and status updates with senior leadership.</li></ul><p></p><p><b><br>
Quality &amp; Compliance</b></p><ul><li>
Ensure adherence to safety, regulatory, and environmental standards.</li><li>
Implement quality assurance protocols across all phases of development.</li></ul><p></p><p><b><br>
Financial Oversight</b></p><ul><li>
Manage project budgets, cost controls, and procurement strategies.</li><li>
Approve contracts, change orders, and financial reports.</li></ul><p></p><p><b><br>
Risk Management</b></p><ul><li>
Identify potential risks and develop mitigation strategies.</li><li>
Lead crisis resolution and contingency planning.</li></ul><p></p><p><b><br>
People Management Responsibilities:</b></p><ul><li>
Setting performance expectations and goals and conducting regular performance evaluation.</li><li>
Providing feedback and coaching to team members.</li><li>
Addressing performance issues and implementing improvement plans.</li><li>
Training and Development: identifying training needs within the team.</li><li>
Communication: conducting regular team meetings and communicating organisational goals and changes.</li><li>
Delegation: assigning tasks and responsibilities to team members.</li><li>
Identifying and developing potential future leaders.</li><li>
Implementing strategies to ensure a smooth transition during role changes.</li></ul>
Qualifications:
<ul><li>Bachelor's in Engineering, Architecture, or Project Management</li><li>
15+ years in real estate development, with 5+ years in leadership role</li><li>
Certifications: PMP or equivalent preferred.
</li><li>Industry Knowledge: Deep understanding of UAE/GCC construction laws, permitting, and market trends</li><li>
Exceptional leadership and decision-making skills
</li><li>Strong negotiation and conflict resolution abilities
</li><li>Advanced financial acumen and cost control expertise
</li><li>Excellent communication and presentation skills
</li><li>Ability to manage multiple high-value projects simultaneously</li></ul><div><br>
</div><p><b>For more information about Shamal, please visit our LinkedIn page: </b>https://www.linkedin.com/company/shamalholding/</p><p></p><p><b><br>
Note:
</b></p><div>Due to a high influx of profiles, only shortlisted candidates will be contacted.</div></div>

Executive Director - Delivery (DWTC)

Emirates Development Bank

A leading financial institution in Dubai is seeking a Director to spearhead their enterprise digital transformation efforts. The role involves managing a portfolio of change initiatives, leading teams, and ensuring alignment with business strategies. Candidates should possess strong leadership and project management skills along with the ability to implement change effectively. This position is full-time within the IT function of the banking industry.

Director of IT Delivery & Transformation

Brainlake Advertising LLC

<div><h3 class="jobSectionHeader"><b>About The Role</b></h3><p></p><p>
We&rsquo;re looking for a <b>Head of Delivery Management</b> who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
</p><p>The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.</p><p></p><h3 class="jobSectionHeader"><b>
What You'll Do</b></h3><p></p><ul>
<li>
Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes.</li>
<li>Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting.</li>
<li>Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads.</li>
<li>Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking.</li>
<li>Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics.</li>
<li>Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules.</li>
<li>Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies.</li>
<li>Standardize methodologies, templates, quality frameworks to enhance delivery predictability.</li>
<li>Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams.</li>
<li>Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans.</li>
<li>Provide transparent, data-driven reporting to senior leadership and governance bodies.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
12+ years of experience in digital delivery, transformation, or enterprise program management.</li>
<li>8+ years in senior leadership roles within multi-vendor, SI-led delivery environments.</li>
<li>4+ years of experience in a top tier consulting firm.
</li><li>Proven track record managing large-scale digital ecosystems across multiple domains.</li>
<li>Strong technical fluency in cloud-native, API-first, and DevSecOps environments.</li>
<li>Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management.</li>
<li>Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred.</li>
<li>Exceptional vendor management, financial control, and data-driven decision-making skills.</li></ul></div>

Head of Delivery Management

Shamal Holding

<p><strong>Strategic Leadership</strong></p> <ul> <li>Oversee full project lifecycle from concept to handover.</li> <li>Align project execution with the business's vision, mission, and business objectives.</li> <li>Influence regional development plans and contribute to long-term growth strategies.</li> <li>Lead end-to-end project delivery for large-scale developments across real estate, hospitality, and mixed-use assets.</li> <li>Translate business vision into actionable project delivery strategies and plans.</li> <li>Establish project delivery frameworks, progress monitoring, and performance reporting to senior leadership.</li> </ul> <p><strong>Project Management</strong></p> <ul> <li>Develop comprehensive project plans, budgets, and schedules.</li> <li>Lead multidisciplinary teams including architects, engineers, consultants, and contractors.</li> <li>Monitor progress, resolve bottlenecks, and ensure timely delivery.</li> </ul> <p><strong>Stakeholder Engagement</strong></p> <ul> <li>Serve as the primary liaison between clients, government authorities, contractors, and internal teams.</li> <li>Conduct regular project reviews and status updates with senior leadership.</li> </ul> <p><strong>Quality &amp; Compliance</strong></p> <ul> <li>Ensure adherence to safety, regulatory, and environmental standards.</li> <li>Implement quality assurance protocols across all phases of development.</li> </ul> <p><strong>Financial Oversight</strong></p> <ul> <li>Manage project budgets, cost controls, and procurement strategies.</li> <li>Approve contracts, change orders, and financial reports.</li> </ul> <p><strong>Risk Management</strong></p> <ul> <li>Identify potential risks and develop mitigation strategies.</li> <li>Lead crisis resolution and contingency planning.</li> </ul> <p><strong>People Management Responsibilities:</strong></p> <ul> <li>Setting performance expectations and goals and conducting regular performance evaluation.</li> <li>Providing feedback and coaching to team members.</li> <li>Addressing performance issues and implementing improvement plans.</li> <li>Training and Development: identifying training needs within the team.</li> <li>Communication: conducting regular team meetings and communicating organisational goals and changes.</li> <li>Delegation: assigning tasks and responsibilities to team members.</li> <li>Identifying and developing potential future leaders.</li> <li>Implementing strategies to ensure a smooth transition during role changes.</li> </ul>

Client of Tandem Search

<p><b>What You ll Do</b></p>
<ul>
 <li>Originate and grow new business in the UAE, focusing on strong&gt;digital transformation and financial services/strong&gt;.</li>
 <li>Build and maintain relationships with strong&gt;senior stakeholders in banks and financial institutions/strong&gt;.</li>
 <li>Lead proposals, pitches, and negotiations to secure high-value engagements.</li>
 <li>Act as a trusted advisor, translating client needs into innovative digital solutions.</li>
 <li>Manage and collaborate with a strong&gt;strong delivery team/strong&gt;, ensuring projects are delivered successfully.</li>
 <li>Help define the firm s growth strategy and market presence.</li>
</ul>
<p> </p>

Client & Delivery Director FS Digital

Talents Tide

<div>
 <p>
  <strong>
   🌟 Hiring Now: Director &ndash; Customer Happiness | Dubai, UAE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Dubai, UAE
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Corporate Support Services
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Executive Director &ndash; Corporate Support Services
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you a visionary leader passionate about creating exceptional customer experiences?
 </p>
 <p>
  Our client is seeking a
  <strong>
   Director &ndash; Customer Happiness
  </strong>
  to lead the strategic direction, innovation, and operational excellence of our customer happiness department. This role plays a key part in shaping service excellence across all touchpoints and ensuring every customer interaction reflects our commitment to Dubai&rsquo;s world-class service standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Lead the
   <strong>
    strategic development and execution
   </strong>
   of customer happiness initiatives that align with corporate objectives.
  </li>
  <li>
   Drive
   <strong>
    service innovation, process improvement, and digitisation
   </strong>
   to elevate overall customer experience.
  </li>
  <li>
   Oversee
   <strong>
    customer journey mapping
   </strong>
   , ensuring seamless and positive interactions across all channels.
  </li>
  <li>
   Collaborate with cross-functional teams (IT, HR, Finance, and Business Units) to ensure unified service delivery.
  </li>
  <li>
   Manage
   <strong>
    performance metrics, SLAs, and SOPs
   </strong>
   to maintain operational excellence.
  </li>
  <li>
   Analyse
   <strong>
    customer feedback and insights
   </strong>
   to drive data-informed decisions and continuous improvement.
  </li>
  <li>
   Foster a
   <strong>
    high-performance culture
   </strong>
   , developing and mentoring teams to deliver exceptional service.
  </li>
  <li>
   Ensure compliance with
   <strong>
    organisational policies, health &amp; safety, and information security standards.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Bachelor&rsquo;s degree
   </strong>
   in Business Administration, Service/Operations Management, or related field.
  </li>
  <li>
   <strong>
    8+ years of experience
   </strong>
   in business administration or service management, including
   <strong>
    at least 2 years in a leadership role.
   </strong>
  </li>
  <li>
   Proven expertise in
   <strong>
    customer experience design, process optimisation, and stakeholder engagement.
   </strong>
  </li>
  <li>
   Preferred certifications in
   <strong>
    Six Sigma, Lean, or Kaizen methodologies.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <ul>
  <li>
   Customer-Centric &amp; Results-Oriented
  </li>
  <li>
   Strategic Thinking &amp; Innovation
  </li>
  <li>
   Team Leadership &amp; Empowerment
  </li>
  <li>
   Change Management &amp; Agility
  </li>
  <li>
   Strong Communication &amp; Influence Skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  ✨
  <strong>
   Join us in shaping the future of customer happiness in Dubai!
  </strong>
 </p>
 <p>
  If you are passionate about service excellence and thrive in a dynamic, forward-thinking environment, we&rsquo;d love to hear from you.
 </p>
 <p>
  📩
  <strong>
   Apply Now or DM your updated CV
  </strong>
 </p>
 <p>
  #CustomerHappiness #Leadership #DubaiJobs #ServiceExcellence #CustomerExperience #HiringNow #UAEJobs
 </p>
 <p>
 </p>
</div>


Director- Customer happiness

McLarens

<div></div><div><div><div><div><div><div><div>Date: 23 Oct 2025
</div></div></div></div><div><div><div><div>Location:
Dubai, DU, AE
</div></div></div></div><div><div><div><div>Company Name: McLarens
</div></div></div></div><div><div><div><div><p>Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction &amp; Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ &amp; Specie, Global TPA Services, and Environmental consulting services. For more information, please visit: www.mclarens.com</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
The opportunity</b></h2>
</div><div><p>
As part of our continuing expansion of the EMEA business, and particularly the Middle East, we have an exciting opportunity for a senior practitioner and market name to take up the new role of Operations Director (Middle East).</p><br>
<p></p>
<p>
Reporting to the UAE Country Manager, the successful candidate will be responsible for managing and continually improving operations across the region ensuring that we maximise efficiency and consistency in all areas including financial and service metrics. The candidate will be responsible for coordinating such efforts working with Country Heads and the EMEA Senior Management Board (SMB) to maximise the Region&rsquo;s potential.</p><br>
<p></p>
<p>
This is a hybrid role combining operational management with an appropriate caseload, which is anticipated to be 50/50 but may vary depending on the business requirements.</p><br>
<p></p>
<p>
The role will be office based and entail regular travel across the Middle East region.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Summary of responsibilities</b></h2>
</div><div><ul><li>Working with the Country Managers and the EMEA SMB you will devise and lead the execution of the Middle East strategy for operational delivery identifying key areas for improvement in financial metrics, service delivery and process efficiency.</li>
<li>Project Lead on new operational efficiencies in relation to systems and processes.</li>
<li>Lead on recruitment pipeline and planning working with Country Managers and the Commercial Development Director.</li>
<li>Working with the Country Managers lead on the development and delivery of a robust Quality Assurance and Audit programmes.</li>
<li>Promote the use of and assist with the operational deployment of Specialists and adjacent Technical Services as appropriate and when highlighting the Middle East proposition.</li>
<li>Maintain a highly positive and professional profile in the market from a practitioner perspective to include attending and presenting at industry events.</li>
<li>Ensure the development and delivery of accurate and quality Client MI in an effective and efficient manner.</li>
<li>Work closely with the newly appointed Commercial Development Director on pricing strategy and ensuring that opportunities are appropriately on boarded and then delivered with suitable escalation procedures.</li>
<li>Maintain strong links with appropriate UK Heads and Technical Leads to ensure successful operational delivery of opportunities.</li>
<li>Promote and lead on Thought Leadership Opportunities within the teams such that we raise the profile of individuals within the team and promote the McLarens offering to the widest audience.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Ideal requirements of the role</b></h2>
</div><div><ul><li>Excellent communication and inter-personal skills</li>
<li>Experience of managing a high performing remote team of senior personnel</li>
<li>Previous experience in operational delivery roles</li>
<li>A proven track record of building strong working relationships, externally and internally</li>
<li>Strong stakeholder management with the ability to balance multiple deadlines</li>
<li>Personal pride in delivering outputs on time, with a focus on quality and communication</li>
<li>Enthusiasm and ambition to grow the role and the team, to continue achieving positive outcomes and growth targets</li>
<li>Industry qualified.</li>
<li>A willingness to travel where required.</li></ul></div></div></div><br>
<p></p>
<p><i>
Our Company is an equal employment opportunity employer. The Company&rsquo;s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.</i></p></div></div></div></div></div></div></div><p></p>

Operations Director (Middle East)

Explore 6908+ Service delivery director in Dubai this November. Find roles across top companies and apply now to boost your career.

6908 service delivery director jobs IN Dubai

Executive Director - Delivery (DWTC)

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Head of Delivery Management

Executive Director - Delivery (DWTC)

Client & Delivery Director FS Digital

Director- Customer happiness

Operations Director (Middle East)