project manager

sales manager

marketing manager

sales coordinator

hr manager

service manager

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
To lead, develop, and manage the national service operations, ensuring service excellence, customer satisfaction, operational efficiency, and profitability across all service outlets. The National Service Manager is responsible for strategic planning, performance monitoring, team development, and alignment with business goals.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><p><b>
Strategic Leadership &amp; Service Operations:</b></p>
<ul><li>Develop and implement national service strategies aligned with company objectives.</li>
<li>Lead the overall service operation, ensuring consistent performance and service quality across all outlets.</li>
<li>Monitor workshop productivity, efficiency, and utilization KPIs to ensure operational excellence.</li>
<li>Support new service facility planning and expansion initiatives.</li>
</ul>
<p><b>Team Management &amp; Development:</b></p>
<ul><li>Manage and oversee:</li>
<li>Workshop Managers / Service Managers</li>
<li>Service Advisors</li>
<li>Workshop Supervisors / Foremen</li>
<li>Technical Trainers</li>
<li>Telematics / Diagnostic Engineers</li>
<li>Field Service / Mobile Support Teams</li>
<li>Identify training needs and implement continuous development programs for technical and frontline staff.</li>
<li>Drive a performance-based culture and lead talent succession planning within the service function.</li>
</ul>
<p><b>Customer Satisfaction &amp; Quality Assurance:</b></p>
<ul><li>Ensure high levels of Customer Satisfaction Index (CSI) across all branches.</li>
<li>Monitor and resolve escalated customer complaints in a timely and effective manner.</li>
<li>Implement and enforce quality control measures and standard operating procedures.</li>
</ul>
<p><b>Profitability &amp; Budget Management:</b></p>
<ul><li>Achieve service revenue and gross profit targets across all branches.</li>
<li>Optimize cost structures and improve operational efficiencies to maximize bottom-line results.</li>
<li>Plan and control the service department budget and expenses.</li>
<li>Warranty &amp; Technical Support:</li>
<li>Oversee warranty processing, audits, and claim submissions with the technical support manager.</li>
<li>Lead technical problem-solving and escalation processes with Technical support teams.</li>
<li>Ensure timely dissemination of technical bulletins, updates, and campaigns to all locations.</li>
</ul>
<p><b>Business Development &amp; Customer Retention:</b></p>
<ul><li>Drive service contract acquisition and renewal strategies for fleet and B2B customers with the technical support manager.</li>
<li>Support marketing and service promotional campaigns to boost workshop load and revenue.</li>
<li>Maintain strong relationships with key clients and ensure contract compliance.</li>
</ul>
<p><b>Reporting &amp; Compliance:</b></p>
<ul><li>Generate detailed monthly reports on service performance, KPIs, and customer feedback.</li>
<li>Ensure compliance with manufacturer standards, safety regulations, and audit requirements.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><p><b>
Qualifications</b></p>
<ul><li>Bachelor&rsquo;s degree in Mechanical/Automotive Engineering, Business Administration, or a related field.</li>
</ul>
<p><b>Experience</b></p>
<ul><li>10+ years of experience in automotive/equipment aftersales, with at least 5 years in a national or regional leadership role.</li>
</ul>
<p><b>Knowledge &amp; Skills</b></p>
<ul><li>Strong understanding of workshop operations, technical diagnostics, customer handling, and revenue generation.<br>
Demonstrated success in leading multi-site operations and cross-functional teams.<br>
Strong interpersonal, leadership, analytical, and decision-making skills.<br>
Proficient in DMS/ERP systems and Microsoft Office Suite.<br>
Knowledge of warranty processes, telematics, and CSI programs.</li>
</ul>
</div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

National Service Manager

ABC COFFEE COMPANY

<div>
 <p>
  <strong>
   Service Manager at ABC Coffee Roasters, Dubai
  </strong>
 </p>
 <p>
  Required work experience: at least 3 years in hospitality
 </p>
 <p>
  ABC Coffee Roasters is a chain of premium cafes/reastaurants. Today, our company has 12 cafes (3 in Dubai), 2 central kitchens and 2 roasteries in 2 countries. (And next year - London)
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are building the most recognizable coffee brand in Dubai and we are looking for a person for the position of a
  <strong>
   Service Manager
  </strong>
  who shares our values and ready to grow with our young team of enthusiasts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibilities:
  </strong>
 </p>
 <p>
  &middot; Supporting recruitment: sourcing, interviewing and candidate evaluation
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Onboarding and training new team members, including corporate culture, service standards, and floor mentoring
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Daily control of service, uniform, display, food and beverage standards
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Conducting final exams and arranging additional trainings as needed
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Driving improvements in service and team operations through feedback and regular audits
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our expectations from you:
  </strong>
 </p>
 <p>
  &nbsp;
  <span>
   &middot;
  </span>
  Active attitude and people-oriented mindset
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; English level&nbsp;C1, Russian would be an advantage
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Solid knowledge of service standards and team training experience
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Strong organizational, leadership and stress-resistance skills
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Terms of our cooperation:
  </strong>
 </p>
 <ul>
  <li>
   Work schedule 6/1 (rolling days-off), 8-hour shifts
  </li>
  <li>
   Salary from 10000 AED
  </li>
  <li>
   Compliance with Labor Law
  </li>
  <li>
   Work in a large like-minded team
  </li>
  <li>
   Opportunity for professional growth and career development
  </li>
 </ul>
</div>


Customer Service Manager

Midea Group

<div>
 <p>
  <strong>
   Summary Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Regional Service Manager is responsible for overseeing and managing the service operations of ME region. Their primary role is to ensure that authorized service partners meet performance standards and deliver high-quality service to customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Result Areas
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Technical Support
  </li>
  <li>
   Product Training to service technicians
  </li>
  <li>
   Customer Service Delivery
  </li>
  <li>
   High level of communication with ASP, distributors, factories &amp; HQ
  </li>
  <li>
   Product quality Feedback to Factories &amp; claim follow-ups
  </li>
  <li>
   Customer Satisfaction
  </li>
  <li>
   Cost / Revenue
  </li>
  <li>
   Data Analysis
  </li>
  <li>
   Good knowledge of ASP appointment and delivery operation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Major Duties &amp; Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Managing and supervising authorized service partners within the region.
  </li>
  <li>
   Setting performance targets and goals for service partners and monitoring their progress.
  </li>
  <li>
   Conducting regular performance reviews and providing feedback to service partners.
  </li>
  <li>
   Collaborating with internal teams to ensure service partners have the necessary resources and support to deliver exceptional service.
  </li>
  <li>
   Analyzing service data and trends to identify areas for improvement and implementing corrective actions.
  </li>
  <li>
   Developing and implementing training programs for service partners to enhance their skills and knowledge.
  </li>
  <li>
   Ensuring compliance with company policies, procedures, and standards.
  </li>
  <li>
   Co-ordinate and manage customer service projects and initiatives.
  </li>
  <li>
   Identify and address staff training and coaching needs.
  </li>
  <li>
   Accept direction, follow instructions &amp; work well with other people.
  </li>
  <li>
   Focus on increasing revenue through spare parts &amp; accessories sale.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Job Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must have ability to get along with a broad customer base
  </li>
  <li>
   Knowledge and experience of consumer durable industries customer service management
  </li>
  <li>
   High level of communication skills using all methods like email, phone etc.
  </li>
  <li>
   In-depth knowledge of customer service principles and practices
  </li>
  <li>
   Ability to understand the product technicality &amp; provide training to service technicians.
  </li>
  <li>
   Graduate with Minimum 15 years of experience in customer service.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  What You'll be Joining
 </p>
 <p>
  <br/>
 </p>
 <p>
  Midea Consumer Appliances FZCO is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.
 </p>
 <p>
  The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.
 </p>
 <p>
  Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: &ldquo;To deliver the best products and services to our customers&rdquo;. We are proud of our agile, strong, and creative team who drive our growth.
 </p>
 <p>
  We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.
 </p>
 <p>
  With Midea Consumer Appliances FZCO you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let&rsquo;s grow together.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Get to know more: https://www.midea-group.com/
  </li>
 </ul>
 <p>
 </p>
</div>


Regional Service Manager

HME Dubai

<p>1)Strategic Planning and Goal Management:</p><p>1.Develop and implement the after-sales service center's annual/quarterly strategic plans, operational goals, and budgets.</p><p>2.Set and monitor key performance indicators (KPIs), such as first-time fix rate, customer satisfaction (CSAT/NPS), average response time, average repair time, service cost control, spare parts turnover rate, and engineer efficiency.</p><p>3.Continuously analyze operational data to identify improvement opportunities and drive service process optimization and efficiency improvements.</p><p>2)Team Building and Management:</p><p>1.Responsible for the recruitment, training, assessment, motivation, and development of the after-sales service center team (including front desk receptionists, dispatchers, technical support engineers, maintenance engineers, spare parts managers, and quality control personnel).</p><p>2.Foster a positive, efficient, and customer-centric service culture.</p><p>3.Handle conflicts and issues within the team to enhance team cohesion and execution.</p><p>3)Service Operations Management:</p><p>1.order Management: Oversee the entire service ticket process from receipt, dispatch, execution, to closure, ensuring timely, efficient, and high-quality completion.</p><p>2.Resource Scheduling: Optimize the scheduling and allocation of resources such as engineers, vehicles, tools, and spare parts to maximize resource utilization and quickly respond to customer needs.</p><p>3.Technical Support: Build and maintain a robust technical support system to provide engineers with troubleshooting and solution support.</p><p>4.Spare Parts Management: Responsible for the planning, procurement, warehousing, distribution, and inventory control of the spare parts inventory, ensuring a sufficient supply of frequently used spare parts and reducing obsolete inventory.</p><p>5.Quality Management: Establish and enforce strict service quality standards and process specifications, monitor service quality, handle major complaints and escalations, and drive continuous improvement in service quality.</p><p>6.Safety Management: Ensure engineer safety at customer sites and within service centers, and comply with relevant safety regulations.</p><p>4)Customer Experience Management:</p><p>1.Serve as the final escalation point for customer complaints and complex issues, ensuring customer issues are successfully resolved.</p><p>2.Analyze customer feedback (complaints, compliments, surveys), gain insights into customer needs, and drive optimized service experiences.</p><p>3.Maintain positive customer relationships and enhance customer loyalty.</p><p>5) Partner Management:</p><p>1.Manage partnerships with third-party service providers (such as outsourced repair centers and logistics providers), ensuring their service quality meets company standards.</p><p>2.Responsible for the negotiation and management of service contracts.</p><p>6)System and Process Optimization:</p><p>1.Responsible for the effective application and optimization of after-sales service management systems (such as work order systems, CRM systems, and spare parts management systems).</p><p>2.Continuously streamline and optimize various service processes (repair reporting, dispatch, repair, follow-up visits, settlement, etc.) to improve operational efficiency.</p><p>7)Cost Control:</p><p>1.Strictly control all operating costs of the after-sales service center (management, materials, logistics, travel, outsourcing, etc.), achieving cost reduction and efficiency improvement while ensuring service quality.</p><p>8)Compliance and Reporting:</p><p>1.Ensure that service center operations comply with national laws and regulations, industry standards, and internal company policies.</p><p>2.Regularly report to senior management on the service center's operational status, KPI achievement, problem analysis, and improvement plans.</p><p>Job Type: Full-time</p><p>Pay: AED8,000.00 - AED12,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>After Sales (Consumer Electronics): 7 years (Required)</li></ul>

Service Manager (Consumer Electronics)

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 39333
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Private Banking &amp; Wealth Management
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 15 Sept 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
This role is to assist assigned RMs to achieve financial targets by providing strong support to them and to provide excellent customer service to private banking clients. It also involves actively participating in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank&rsquo;s policies and procedures and the regulations.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>To help expand the private banking business by supporting RMs whilst maintaining effective oversight of the costs, risks, and the control environment</li><li>Drive profitable growth by servicing long-term relationships with HNW clients</li></ul></div>
<div><b>
Business</b><br>
<ul><li>Provide professional, accurate and timely support to Relationship Managers</li><li>Handling of Relationship Manager&rsquo;s Client calls and dealing with Clients in a professional manner</li><li>Produce high quality correspondence to clients and resolve client enquiries</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Adhere and be diligent to the Bank&rsquo;s policies and procedures and the regulations as part of the Bank&rsquo;s fight against money laundering and fraud</li><li>Work with RMs to aid them in account opening and submitting documentation to the middle office</li><li>Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow up of issues raised as required by RM.</li><li>Liaising with other SCB entities to open and manage accounts booked in other Bank Centres</li><li>Proactively respond to client and RM investigations by phone, fax or e-mail</li><li>To provide an accurate account of all clients contact in the Bank&rsquo;s systems&rsquo; Client Contact reports</li><li>Provide assistance with booking Investment business trips</li></ul></div>
<div><b>
Risk Management</b><br>
<ul><li>Timely completion of credit applications</li><li>Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients</li><li>Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database</li><li>Ownership of taking Client&rsquo;s transactional requests, ensuring they are booked in the Bank&rsquo;s system, with all necessary documents and checks completed</li><li>Actively keep up to date with existing and new SCB Private Bank products and attend all in house training</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Governance</b><br>
<ul><li>Act as TL delegate</li><li>Work with RMs to aid them in account opening and submitting documentation to the middle office</li><li>Assist with the preparation of Client Due Diligence (CDD) reviews.</li><li>Timely completion of credit applications</li></ul></div>
<div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li></ul></div>
<div><b>
Key stakeholders</b><br>
<ul><li>External clients</li><li>Relationship Managers</li><li>Client Service Officers</li><li>Compliance</li><li>Operations</li><li>Risk</li><li>Client onboarding Team</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Embed Here for good and the Group&rsquo;s brand and values.</li><li>Actively work with respective stakeholders to review current process gaps and address them as a team</li><li>Need to actively mentor and train junior members of the CSM team</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Product and Process</li><li>Risk Based Approach</li><li>Market and counterparties</li><li>IT and systems</li><li>Laws and regulations</li><li>Policies, procedures, and relevant workflows</li><li>Communication and presentation</li><li>Credit, Liquidity, Market Risk</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>Years of Private Banking experience, preferably in a Client Service role</li><li>Solid knowledge of banking practices and associated regulatory requirements</li><li>Strong verbal and written communication skills</li><li>Willingness to speak/correspond to clients on a daily basis</li><li>Works well within a team of RMs and Client Service Officers</li><li>Eagerness to help others within the Client Service team</li><li>Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual units</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Sr. Client Service Manager

First Abu Dhabi Bank

<div><b>Company Description</b><p><br>
Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.</p><p>
Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.</p><b><br>
Job Description</b><p><br>
Strategy:</p><ul><li>
Develop and implement business strategies aimed at prudently growing the market share of the Mortgage business across all mortgage products of FAB.</li><li>
Control attrition in line with the overall strategic direction of the bank.</li><li>
Build and sustain a long-term business profitability model by driving sales volumes through continuous product innovation and sustaining attractive product value-proposition, while controlling risk within acceptable levels through prudent lending policies and procedures.</li><li>
Lead key business projects aimed at facilitating the achievement of overall strategic objectives.</li></ul><p>
Invoice Processing:</p><ul><li>
Ensure timely and accurate processing of invoices in alignment with internal controls and financial policies.</li></ul><p>
Policy Management:</p><ul><li>
Maintain and update Standard Operating Procedures (SOPs) and the Mortgage Broker Channel Policy to reflect current practices and regulatory requirements.</li><li>
Review credit parameters and policies, provide feedback to management, suggest and initiate change as and when required to ensure products are competitive, and inline with changing market trends.</li><li>
Proactive reviews of policies, processes, and procedures in anticipation of changing market conditions to seize market opportunities and manage risk exposure within acceptable market standards.</li><li>
Manage Mortgage products pricing policies and sustain balance between profitability and competitiveness.</li></ul><p>
Risk &amp; Compliance Leadership:</p><ul><li>
Lead the execution of RCSA (Risk and Control Self-Assessment), KRI (Key Risk Indicators), and BCP (Business Continuity Planning) activities for the team.</li></ul><p>
MIS Reporting:</p><ul><li>
Prepare and deliver daily, weekly, and monthly Management Information System (MIS) reports for Credit, CAD, Brokers, and senior management, including pipeline analysis.</li></ul><p>
Stakeholder Coordination:</p><ul><li>
Follow up with Credit and CAD teams to ensure smooth processing and resolution of pending items.</li></ul><p>
Broker Management:</p><ul><li>
Oversee broker empanelment processes, ensuring compliance and timely onboarding.</li><li>
Manage renewal of Broker Agreements and Statements of Work (SOW).</li><li>
Handle agreement amendments, including changes to commission structures and other contractual terms.</li></ul><p>
External Relationships:</p><ul><li>
Maintain healthy relationships with developers, dealers, employers, brokers, valuers, Property Management companies and insurers to ensure continued mutual benefit.</li><li>
Build relationships with market information resources such as research firms, and peers in other banks. Effectively utilize the information in continuously managing the business strategy.</li></ul><p>
Product Management:</p><p>
Existing Products</p><ul><li>
Management and enhancement of existing products aimed at optimization of value proposition, product attractiveness, and maximization of profitability.</li><li>
Timely calibration of product parameters to sustain competitiveness, maintain acceptable risk levels, minimize costs, and improve overall profitability.</li><li>
Reviews, amendments and additions to product features and benefits to meet customer dynamic needs and sustain product competitiveness and attractiveness.</li><li>
Optimization of service quality standards and maintain customer satisfaction levels above industry standards.</li><li>
Build brand equity through strategic marketing campaigns.</li><li>
Competition benchmarking and highlight significant market changes. Propose amendments where necessary to ensure continued competitiveness and profitability.</li><li>
Ensure product knowledge is maintained at optimal levels by all front-lines including Branches, Sales Teams, Call Center, Priority Banking, Credit, Operations, and third-party providers.</li></ul><p>
New Products</p><ul><li>
Development of new and innovative products to cater to varying customer segments, and to create new markets targeting opportunities.</li><li>
Drive for change and continuous product improvement, through identification and seizing of opportunities to target new segments and markets.</li><li>
Planning product strategies in line with overall business and bank&rsquo;s direction, and within the available resources and capabilities.</li><li>
Thorough knowledge and understanding of the market dynamics, and competitors.</li><li>
Remain abreast with latest industry trends and global product innovations.</li><li>
Thorough planning and development of product programs, effective coordination across departments and leadership of task forces to facilitate timely implementation of product</li></ul><p>
Campaigns/Promotions/Special Packages</p><ul><li>
Development of creative seasonal campaigns, promotions, and special packages to maintain share of voice, brand awareness, and boost business volumes.</li><li>
Build product equity, steer targeting strategies, and facilitate customer loyalty.</li><li>
Maximize cross-sell and up-sell opportunities through varying incentive programs</li></ul><p>
The role requires a proactive approach to managing documentation, coordinating with internal and external stakeholders, and ensuring compliance with operational standards. The candidate will be expected to lead risk assessments, maintain policy documentation, and support decision-making through structured reporting and analysis</p><ul><li>
Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks<b>.
</b></li><li>Authorized to take decisions as per the approved authorization matrix.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
A Master&rsquo;s degree in business or equivalent.</li><li>
Minimum of 15 years of banking experience (of which minimum 10 years in Product Management)</li><li>
Excellent project management skills.</li><li>
Excellent strategic development skills,</li><li>
Must have excellent communication skills &ndash; written and verbal.</li><li>
Good knowledge of banking operations, policies and procedures.</li><li>
Must be able to develop and execute research program, marketing &amp; communications promotional programs.</li><li>
Has got to be a team player with proven interpersonal and strong leadership skills</li></ul></div>

VP- Service Manager - Mortgage Brokerage Channel

Atlas Copco

<div>
 <strong>
  Your Role
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Lead and optimize all aftermarket service operations for turbo compressors and expanders, ensuring safe, efficient, and profitable delivery of field and workshop services. Drive customer satisfaction, operational excellence, and team capability to strengthen our market position and support sustainable growth.
 <br/>
 <br/>
 This position will be located in Dubai or within the GCC region.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Service Operations Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage the full lifecycle of service delivery &mdash; from job planning to execution and close-out &mdash; for field service engineers, commissioning engineers, and workshop teams.
  </li>
  <li>
   Ensure optimal resource allocation, utilization, and productivity across all service activities.
  </li>
  <li>
   Oversee workshop operations for overhauls, repairs, and testing of turbo compressors and expanders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Satisfaction &amp; Relationship Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain high levels of customer satisfaction through timely, high-quality service delivery.
  </li>
  <li>
   Conduct regular site visits to monitor service quality, address issues, and strengthen customer relationships.
  </li>
  <li>
   Support Aftermarket Sales and Key Account Managers with technical and operational input for proposals, preventive maintenance contracts, and troubleshooting requests.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial &amp; Performance Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor service job profitability, cost recovery, and variance analysis monthly.
  </li>
  <li>
   Drive efficiency improvements to meet or exceed revenue and margin targets.
  </li>
  <li>
   Ensure accurate and timely invoicing in coordination with service administration.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety, Quality &amp; Compliance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enforce compliance with all SHEQ (Safety, Health, Environment, and Quality) policies and procedures.
  </li>
  <li>
   Conduct safety inductions, toolbox talks, and risk assessments for all service jobs.
  </li>
  <li>
   Ensure availability, calibration and certification of tools, measurement devices, and workshop machinery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Development &amp; Capability Building
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, coach, and develop service engineers and workshop staff to enhance technical expertise and soft skills.
  </li>
  <li>
   Identify training needs and coordinate with product companies for specialized training programs.
  </li>
  <li>
   Develop specialists for specific turbo compressors and expanders applications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process Improvement &amp; Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review and improve field service reporting systems for accuracy and actionable insights.
  </li>
  <li>
   Conduct quarterly reviews of completed jobs to capture lessons learned and implement best practices.
  </li>
  <li>
   Support internal and external audits of service and workshop processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service job on-time completion rate
  </li>
  <li>
   Workshop turnaround time
  </li>
  <li>
   Customer satisfaction score
  </li>
  <li>
   Job profitability &amp; cost variance
  </li>
  <li>
   Safety incident rate
  </li>
  <li>
   Resource utilization %
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To succeed, you will need
  <br/>
  <br/>
 </strong>
 <strong>
  Experience &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in rotating equipment service (turbo compressors &amp; expanders).
  </li>
  <li>
   Mechanical engineering background; electrical/instrumentation &amp; control knowledge a plus.
  </li>
  <li>
   Leadership experience in service operations.
  </li>
  <li>
   Bachelor&rsquo;s degree in Mechanical/Electrical Engineering (or equivalent).
  </li>
  <li>
   ERP (SAP) and MS Office proficiency.
  </li>
  <li>
   Fluent in English; Arabic an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong operational planning and organizational skills.
  </li>
  <li>
   Excellent interpersonal and communication abilities at all levels.
  </li>
  <li>
   Customer-focused mindset with a track record of delivering exceptional service.
  </li>
  <li>
   Ability to work under pressure and manage multiple priorities.
  </li>
  <li>
   Self-motivated, confident, and dynamic leader
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting Structure
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to: Business Line Manager &ndash; Aftermarket
  </li>
  <li>
   Direct Reports: Field Service Engineers, Workshop Supervisor, Service Administrators, Parts &amp; Logistics Coordinators.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  In return, we offer you
  <br/>
  <br/>
 </strong>
 <strong>
  What you can expect from us?
  <br/>
  <br/>
 </strong>
 <em>
  Atlas Copco is a
  <strong>
   Swedish company
  </strong>
  , the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong
  <strong>
   family
  </strong>
  vibe with a warm respect for each individual and we strive for strong
  <strong>
   diversity
  </strong>
  . We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you
 </em>
 <em>
  can
 </em>
 <strong>
  <em>
   develop
  </em>
 </strong>
 <em>
  your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your
  <strong>
   work and private life
  </strong>
  can be combined as easily as possible.
  <br/>
  <br/>
 </em>
 The regional support center operating under the legal name and umbrella of Atlas Copco Services Middle East within the Compressor Technique Business Area has started operating as of January 1st, 2003.This regional support center has been created to give both technical and commercial support to our distributors, and to continue developing the business in the region.
 <br/>
 <br/>
 <strong>
  City
  <br/>
  <br/>
 </strong>
 Dubai
 <br/>
 <br/>
 <strong>
  Uniting curious minds
  <br/>
  <br/>
 </strong>
 Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
</div>


Service Operations Manager- Gas and Process Division

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