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customer service specialist

service manager

Stanley Black & Decker

<div><h2 class="jobSectionHeader"><b>Job Title: Service Manager Middle East
</b></h2><h2 class="jobSectionHeader"><b>Department: Service Division
</b></h2><h2 class="jobSectionHeader"><b>Reports to: Group Service &amp; Quality Manager
</b></h2><h2 class="jobSectionHeader"><b>Location: Dubai, UAEusers/dealers&rsquo;
</b></h2><h2 class="jobSectionHeader"><b>Come Build Something that Matters.
</b></h2><h2 class="jobSectionHeader"><b>It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better, For Those Who Make The World&trade;. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world&rsquo;s most beloved brands, including DEWALT&reg;, BLACK+DECKER&reg;, CRAFTSMAN&reg;, STANLEY&reg;, CUB CADET&reg;, and HUSTLER&reg;.
</b></h2><h2 class="jobSectionHeader"><b>The Job:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Development and implementation of a sustainable after-sales service program in ME EWA region to support Commercial strategies
</b></h2></li><li><h2 class="jobSectionHeader"><b>Development of Service sales to agreed sales and margin targets
</b></h2></li><li><h2 class="jobSectionHeader"><b>Development of quality improvement / Warranty reduction programs
</b></h2></li></ul><h2 class="jobSectionHeader"><b>Key Responsibilities
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Customer satisfaction with repair times, quality, and costs via management of the Service
</b></h2></li><li><h2 class="jobSectionHeader"><b>Ensure after sales KPI&rsquo;s for service transactions and helpdesk
</b></h2></li><li><h2 class="jobSectionHeader"><b>Being the &lsquo;Owner&rsquo; and key contact for escalated service and quality issues within the region
</b></h2></li><li><h2 class="jobSectionHeader"><b>Understand end users / dealers&rsquo; requirements and implement actions accordingly
</b></h2></li><li><h2 class="jobSectionHeader"><b>Managing SBU Service P&amp;L&rsquo;s
</b></h2></li><li><h2 class="jobSectionHeader"><b>Establish systems for Warranty reduction &amp; Quality Improvement. Take the lead on managing product liability claims
</b></h2></li><li><h2 class="jobSectionHeader"><b>Develop/Audit authorized service agent network and central repair unit(s)
</b></h2></li><li><h2 class="jobSectionHeader"><b>Project Management to deliver the agreed projects in time
</b></h2></li><li><h2 class="jobSectionHeader"><b>Implement and utilize Stanley Black &amp; Decker systems and solutions in order to improve service accessibility and effectiveness
</b></h2></li><li><h2 class="jobSectionHeader"><b>Control order placement from the distributor and follow up on the order process of spare parts
</b></h2></li><li><h2 class="jobSectionHeader"><b>Provide support to the Finance in managing the financial relations between Stanley Black &amp; Decker and service centers
</b></h2></li><li><h2 class="jobSectionHeader"><b>Analyze spare parts &amp; after-sales service prices versus competitors and adjust necessary changes based on local needs and competition
</b></h2></li><li><h2 class="jobSectionHeader"><b>Other tasks outside the job profile as required
</b></h2></li></ul><h2 class="jobSectionHeader"><b>The Person:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>You love to learn, grow, and be acknowledged for your valuable contributions. You&rsquo;re not intimidated by innovation. In fact, you embrace it. Wouldn&rsquo;t it be great if you could do your job and do a world of good?
</b></h2></li></ul><h2 class="jobSectionHeader"><b>You also have:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>5+ years of experience, preferably in related fields
</b></h2></li><li><h2 class="jobSectionHeader"><b>Preferably a university degree in engineering (mechanical or electrical)
</b></h2></li><li><h2 class="jobSectionHeader"><b>Commercial exposure and/or background within Stanley Black&amp; Decker, which includes previous experience within a commercial role
</b></h2></li><li><h2 class="jobSectionHeader"><b>Technical and repair knowledge of power tools is preferred
</b></h2></li><li><h2 class="jobSectionHeader"><b>Able to handle multiple priorities, organize, plan, and meet difficult deadlines, and multi-task in a fast-paced environment
</b></h2></li><li><h2 class="jobSectionHeader"><b>Strong interpersonal, negotiation, follow-up, and documentation skills
</b></h2></li><li><h2 class="jobSectionHeader"><b>Strong presentation skills with experience in presenting to senior business leaders
</b></h2></li><li><h2 class="jobSectionHeader"><b>Excellent PC and MS Office skills, SAP knowledge is a plus
</b></h2></li><li><h2 class="jobSectionHeader"><b>Fluency in English, both written and spoken. Fluency in Arabic is preferred
</b></h2></li></ul><h2 class="jobSectionHeader"><b>Key Internal Relationships
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Commercial Team
</b></h2></li><li><h2 class="jobSectionHeader"><b>Marketing Team
</b></h2></li><li><h2 class="jobSectionHeader"><b>Customer Service Team
</b></h2></li><li><h2 class="jobSectionHeader"><b>Planning and Supply Chain Team
</b></h2></li><li><h2 class="jobSectionHeader"><b>Regional Service Leader
</b></h2></li></ul><h2 class="jobSectionHeader"><b>Key External Relationships
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Service Agents
</b></h2></li><li><h2 class="jobSectionHeader"><b>Distributors
</b></h2></li><li><h2 class="jobSectionHeader"><b>Consulting Firms for Service - Related Issues
</b></h2></li><li><h2 class="jobSectionHeader"><b>Government Agencies
</b></h2></li></ul><h2 class="jobSectionHeader"><b>The Details:
</b></h2><h2 class="jobSectionHeader"><b>You&rsquo;ll receive a competitive salary and a great benefits plan, including discounts on Stanley Black &amp; Decker tools and other partner programs.
</b></h2><h2 class="jobSectionHeader"><b>And More:
</b></h2><h2 class="jobSectionHeader"><b>We want our company to be a place you&rsquo;ll want to be &ndash; and stay. Being part of our team means you&rsquo;ll get to:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
</b></h2></li><li><h2 class="jobSectionHeader"><b>Learn: Have access to a wealth of learning resources, including our digital learning portal.
</b></h2></li><li><h2 class="jobSectionHeader"><b>Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
</b></h2></li><li><h2 class="jobSectionHeader"><b>Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
</b></h2></li></ul><h2 class="jobSectionHeader"><b>What&rsquo;s more, you&rsquo;ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We&rsquo;re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We&rsquo;re visionaries and innovators. As successful as we&rsquo;ve been in the past, we have so much further to go. That&rsquo;s where you come in. Join us!
</b></h2><h2 class="jobSectionHeader"><b><i>We Don&rsquo;t Just Build The World, We Build Innovative Technology Too.
</i></b></h2><h2 class="jobSectionHeader"><b>Joining the Stanley Black &amp; Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you&rsquo;ll get the unique chance to impact some of the world&rsquo;s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
</b></h2><p></p><h2 class="jobSectionHeader"><b>Who We Are
</b></h2><p></p><h2 class="jobSectionHeader"><b>We&rsquo;re the World&rsquo;s largest tool company. We&rsquo;re industry visionaries. We&rsquo;re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art &ldquo;smart factory&rdquo; products and services provide greater quality to our customers &amp; greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
</b></h2><p></p><h2 class="jobSectionHeader"><b>Global Benefits &amp; Perks
</b></h2><h2 class="jobSectionHeader"><b>You&rsquo;ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
</b></h2><p></p><h2 class="jobSectionHeader"><b>What You&rsquo;ll Also Get
</b></h2><p></p><h2 class="jobSectionHeader"><b>Career Opportunity:
</b></h2><h2 class="jobSectionHeader"><b>Career paths aren&rsquo;t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
</b></h2><p></p><h2 class="jobSectionHeader"><b>Learning &amp; Development:
</b></h2><h2 class="jobSectionHeader"><b>Our lifelong learning philosophy means you&rsquo;ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
</b></h2><p></p><h2 class="jobSectionHeader"><b>Diverse &amp; Inclusive Culture:
</b></h2><h2 class="jobSectionHeader"><b>We pride ourselves on being an awesome place to work. We respect and embrace differences because that&rsquo;s how the best work gets done. You&rsquo;ll find we like to have fun here, too.
</b></h2><p></p><h2 class="jobSectionHeader"><b>Purpose-Driven Company:
</b></h2><h2 class="jobSectionHeader"><b>You&rsquo;ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
</b></h2><h2 class="jobSectionHeader"><b>#LI-Onsite #LI-AT1
</b></h2><p><b><i>We Don&rsquo;t Just Build The World, We Build Innovative Technology Too.
</i></b></p><p>Joining the Stanley Black &amp; Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you&rsquo;ll get the unique chance to impact some of the world&rsquo;s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
</p><p><b>Who We Are
</b></p><p>We&rsquo;re the World&rsquo;s largest tool company. We&rsquo;re industry visionaries. We&rsquo;re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art &ldquo;smart factory&rdquo; products and services provide greater quality to our customers &amp; greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
</p><p><b>Global Benefits &amp; Perks
</b><br>
You&rsquo;ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
</p><p><b>What You&rsquo;ll Also Get
</b></p><p>Career Opportunity: Career paths aren&rsquo;t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
</p><p><b>Learning &amp; Development:
</b><br>
Our lifelong learning philosophy means you&rsquo;ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
</p><p><b>Diverse &amp; Inclusive Culture:
</b><br>
We pride ourselves on being an awesome place to work. We respect and embrace differences because that&rsquo;s how the best work gets done. You&rsquo;ll find we like to have fun here, too.
</p><p><b>Purpose-Driven Company:
</b><br>
You&rsquo;ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.</p></div>

Service Manager Middle East & EWA

Al-Futtaim

<div><p><b>Job Requisition ID: </b>179595</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the role</b><br>
We are looking for an experienced Aftersales Manager to lead Service and Bodyshop operations across the UAE. The role is responsible for driving budgeted sales, gross margin and net profit, while ensuring strong customer satisfaction, operational excellence, dealer standards compliance and effective team performance.<br>
This is a key leadership role within the Aftersales function, requiring a commercially minded and people-focused professional who can manage performance, improve processes and deliver a high-quality customer experience.</p><br>
<p></p>
<div><b>
What you will do</b><br>
<ul><li>Lead and manage the Aftersales operation to achieve monthly revenue, gross margin and net profit targets.</li><li>Drive customer satisfaction by ensuring efficient service processes, timely resolution of concerns and continuous improvement of CSI performance.</li><li>Implement and monitor dealer standards, operating procedures, audits and best business practices across the location.</li><li>Manage and develop service teams, including supervisors, coordinators, workshop parts counter associates, cashiers and support staff.</li><li>Review Aftersales KPIs including productivity, efficiency, turnaround time and revenue per repair order, and initiate improvement plans where required.</li><li>Ensure optimal utilization of manpower, workshop equipment and operational resources to support business growth.</li><li>Oversee product concern handling, technical escalation and effective communication of service updates to the team.</li><li>Support employee engagement, career development and capability building through coaching, training and performance reviews.</li><li>Ensure effective implementation of Quality, Health, Safety and Environmental management systems at the location.</li></ul></div><br>
<p></p>
<div><b>
Required skills to be successful</b><br>
<ul><li>5&ndash;8 years of automotive dealership experience, including 3+ years in an Aftersales managerial role.</li><li>Strong interpersonal and leadership skills. Strategic and analytical mindset.</li><li>Strong problem-solving skills under pressure. Good understanding of automotive dealer and distributor business processes.</li><li>Ability to manage teams, improve processes and deliver results in a fast-paced service environment.</li></ul></div><p><br>
<b>
About the team</b><br>
The Aftersales team plays a critical role in delivering a seamless customer experience after vehicle purchase. The team includes service, workshop, parts and customer-facing support functions working together to achieve revenue growth, operational efficiency and high customer satisfaction.<br>
As Aftersales Manager, you will lead a diverse team and work closely with senior Aftersales leadership to ensure strong performance, continuous improvement and alignment with principal standards.</p><br>
<p></p>
<div><b>
What equips you for the role</b><br>
<ul><li>Diploma or bachelor&rsquo;s degree in Automobile or Mechanical Engineering, or a related technical discipline.</li><li>Proven experience managing Aftersales, Service or Bodyshop operations within an automotive dealership environment.</li><li>Strong commercial awareness with the ability to manage sales, gross margin, profitability and operational KPIs.</li><li>Hands-on knowledge of service operations, workshop productivity, customer satisfaction processes and dealer standards.</li><li>Ability to lead, coach and motivate teams while building a high-performance culture.</li><li>High level of ownership, integrity and responsibility, with the ability to remain calm and solutions-focused under pressure.</li><li>Working knowledge of MS Office and ERP systems.</li></ul></div><p></p><p><b><br>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

Aftersales Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26082439<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Developing and Maintaining Budgets</b></p>
<ul><li>Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.</li></ul>
<ul><li>Maintains a positive cost management index for kitchen and restaurant operations.</li></ul>
<ul><li>Utilizes budgets to understand financial objectives.</li></ul><p><br>
</p><p><b>Leading Food and Beverage Team</b></p>
<ul><li>Manages the Food and Beverage departments (not catering sales).</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Oversees all culinary, restaurant, beverage and room service operations.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Provides excellent customer service to all employees.</li></ul>
<ul><li>Responds quickly and proactively to employee's concerns.</li></ul>
<ul><li>Provides a learning atmosphere with a focus on continuous improvement.</li></ul>
<ul><li>Provides proactive coaching and counseling to team members.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Monitors and maintains the productivity level of employees.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides excellent customer service.</li></ul>
<ul><li>Responds quickly and proactively to guest's concerns.</li></ul>
<ul><li>Understands the brand's service culture.</li></ul>
<ul><li>Drives alignment of all employees, team leaders and managers to the brand's service culture.</li></ul>
<ul><li>Sets service expectations for all guests internally and externally.</li></ul>
<ul><li>Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.</li></ul>
<ul><li>Verifies all banquet functions are up to standard and exceed guest's expectations.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resource Activities</b></p>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Conducts performance reviews in a timely manner.</li></ul>
<ul><li>Promotes both Guarantee of Fair Treatment and Open Door policies.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Complies with all corporate accounting procedures.</li></ul>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Drives effective departmental communication and information systems through logs, department meetings and property meetings.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

F&B Operations Manager

Tattu Dubai

<div><div><b>Job Ref: </b>TAT1142</div><div><b>
Branch: </b>Tattu Dubai</div><div><b>
Location: </b>Tattu Dubai, Dubai Marina - Dubai - UAE</div><div><b>
Salary/Benefits: </b>Competitive Salary</div><div><b>
Contract type: </b>Permanent</div><div><b>
Hours: </b>Full Time</div><div><b>
Hours per week: </b>48</div><div><b>
Posted date: </b>06/07/2026</div><div><b>
Closing date: </b>06/08/2026</div><p><b><br>
The Role:</b></p>
<ul>
<li>Demonstrate your passion for customer service to deliver a unique and special experience to guests</li>
<li>Support your team to create a positive working environment and to be the best team that we can be</li>
<li>The ability to lead team by example and promote team work</li>
<li>Use your personable skills to respond to different situations and different customer requirements</li>
<li>Show your experience and ability to manage large sections of guests during busy periods to deliver an impeccable level of service and attention to detail</li>
<li>Demonstrate a desire to go further in your career and learn new skills</li>
<li>Ability to remain calm and delver incredible service in a fast paced environment</li>
<li>Must have a minimum of two years in a similar establishment
</li><li>Support management with running of shift and take responsibility of organising rest of team with duties</li>
</ul>
<p><b>Health Happiness</b></p>
<ul>
<li>Regular team sessions to promote team work and wellness</li>
<li>Bespoke staff food menu designed by all our head chefs</li>
<li>EAP scheme</li></ul><br>
<p><br>
<b>Progression</b></p>
<ul>
<li>Bespoke development journey's for all our team</li>
<li>Development academies to support the progression and development of our team</li></ul><br>
<p><br>
<b>Extras</b></p>
<ul>
<li>Employee discount when dining at our Tattu restaurants</li>
<li>After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine in any of our Tattu restaurants</li>
<li>Employee of the month award</li>
<li>Work Visa Medical Insurance</li>
<li>Return tickets to home country</li>
<li>2 days off weekly</li></ul></div>

Head Waiter

ASICO

<div><p>We are seeking an experienced (Arab Nationality), highly organized, and trustworthy House Manager to oversee the day-to-day operations of a private residence for an Emirati family. The House Manager will be responsible for ensuring the smooth running of the household, managing domestic staff, coordinating maintenance and service providers, and maintaining the highest standards of cleanliness, organization, and hospitality while ensuring complete confidentiality.</p><p></p><b><br>
Requirements</b><br>
<br>
Key Responsibilities<ul><li>
Oversee the daily operations of the residence to ensure the household runs efficiently.</li><li>
Recruit, supervise, train, and evaluate household staff, including housekeepers, chefs, drivers, nannies, and other domestic employees.</li><li>
Develop staff schedules, assign duties, and monitor performance.</li><li>
Ensure the property is maintained to the highest standards of cleanliness, presentation, and functionality.</li><li>
Coordinate routine maintenance, repairs, and renovations with external contractors and service providers.</li><li>
Manage household inventories, supplies, and procurement of groceries, household items, and luxury goods.</li><li>
Prepare and monitor household budgets, expenses, and vendor payments.</li><li>
Liaise with suppliers, contractors, and service providers to ensure quality service and cost efficiency.</li><li>
Coordinate family events, private gatherings, and special occasions held at the residence.</li><li>
Work closely with the family's Personal Assistant and Travel Planner to support daily schedules and travel-related preparations.</li><li>
Ensure household policies, security procedures, and privacy protocols are strictly followed.</li><li>
Maintain confidential records related to the household and family operations.</li><li>
Handle emergencies and resolve operational issues promptly and professionally.</li><li>
Ensure all household operations reflect the family's standards and preferences.</li></ul>
Qualifications<ul><li>
Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field is preferred.</li><li>
Minimum of 5 years of experience as a House Manager, Estate Manager, Hospitality Manager, or in a similar role.</li><li>
Previous experience working for VIP families, UHNW individuals, royal households, or private family offices is highly preferred.</li><li>
Strong leadership and people management skills.</li><li>
Excellent organizational and problem-solving abilities.</li><li>
Experience managing multiple household staff and external vendors.</li><li>
Proficiency in Microsoft Office and household management software is an advantage.</li><li>
Excellent communication skills in English; Arabic is an advantage.</li><li>
Valid UAE driving license is preferred.</li></ul>
Skills and Competencies<ul><li>
Strong leadership and team management.</li><li>
Exceptional organizational and multitasking abilities.</li><li>
Attention to detail and commitment to high service standards.</li><li>
Budgeting and financial management.</li><li>
Vendor and contractor management.</li><li>
Excellent interpersonal and communication skills.</li><li>
High level of discretion, integrity, and professionalism.</li><li>
Ability to remain calm and effective under pressure.</li></ul></div>

House Manager (Private Family)

The Meydan Hotel

<p></p><div><p>Duty Manager
<br>
(20267)</p><br>
<p></p><p>Situated at the heart of Dubai&rsquo;s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world&rsquo;s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.</p><br>
<p></p><p><b>Job Summary</b></p>
<p><i>The Duty Manager oversees daily hotel operations, ensuring smooth functioning across all departments and delivering exceptional guest experiences. Acting as the senior point of contact in the absence of department heads, the Duty Manager handles guest inquiries, resolves complaints, monitors service standards, and ensures that hotel policies, procedures, and safety protocols are followed. This role combines leadership, operational oversight, and guest relations to maintain high standards of service and operational excellence.</i></p>
<p><b>Key Responsibilities</b></p>
<ul><li>Manage, supervise, and demonstrate all front office duties according to established standards.</li>
<li>Assist the Front Office Manager / Assistant Front Office Manager in efficiently running daily operations, ensuring courteous, professional, and flexible service at all times.</li>
<li>Assign tasks to subordinates using the multi-tasking principle and monitor their performance regularly.</li>
<li>Ensure adherence to operating expenses and control all departmental costs.</li>
<li>Oversee requisitioning, storage, and careful use of operating equipment and supplies.</li>
<li>Ensure proper handling of telephone calls, messages, and adherence to hotel etiquette.</li>
<li>Train and guide staff on call handling, guest services, and operational procedures.</li>
<li>Monitor guest check-in and check-out processes to ensure efficiency and accuracy.</li>
<li>Ensure timely submission of guest passport details through the CID system.</li>
<li>Verify that all special rates have appropriate authorization.</li>
<li>Assist with VIP and long-stay guests, ensuring personalized attention.</li>
<li>Make decisions regarding guest interactions with hotel employees and resolve complaints promptly.</li>
<li>Liaise with Reception and Housekeeping to prioritize arrival rooms and special requests.</li>
<li>Handle all guest compensation issues professionally.</li>
<li>Assist with direct individual and group check-ins/check-outs and ensure procedures are followed.</li>
<li>Ensure all guest room preferences are assigned before arrival based on hotel availability.</li>
<li>Support Guest Service Executives with daily shift audits and cash spot checks.</li>
<li>Ensure DTCM/VICAS checks are completed accurately and handed over properly to the next shift.</li>
<li>Ensure VIP guests are personally welcomed on arrival and seen off on departure.</li>
<li>Maintain FO team grooming and appearance standards in line with The Meydan Hotel guidelines.</li>
<li>Promote a warm, friendly approach among team members and encourage sharing of workloads, skills, and knowledge.</li>
<li>Maintain awareness of emergency procedures and act effectively in emergency situations.</li>
<li>Adhere to policies concerning fire, evacuation, accidents, bomb threats, and law &amp; order incidents.</li>
<li>Inform higher management or General Manager of major issues and assist with guest compensation where necessary.</li>
<li>Mentor new or inexperienced employees and conduct regular performance reviews.</li>
<li>Lead by example, motivating staff to meet service standards and departmental goals.</li>
<li>Manage departmental operations within the allocated budget.</li>
<li>Ensure strict adherence to cashiering procedures and financial controls.</li>
<li>Support the implementation of the Hotel&rsquo;s Code of Discipline.</li>
<li>Attend training sessions and participate in company-led employee activities.</li>
<li>Ensure all staff are aware of Lost &amp; Found procedures.</li>
<li>Maintain proper care and maintenance of equipment in assigned areas.</li>
<li>Comply with hotel hygiene, grooming, and personal appearance standards.</li>
<li>Follow the hotel&rsquo;s environmental policies and established guidelines.</li>
<li>Adhere to attendance and timekeeping procedures.</li>
<li>Perform other duties as delegated by management.</li>
</ul><p><b>Skills, Experience &amp; Educational Requirements</b></p>
<ul><li>Demonstrates excellent professional presentation skills.</li>
<li>Exceptional guest service abilities with a strong customer-focused approach.</li>
<li>Advanced verbal and written communication skills.</li>
<li>Proficient in Microsoft Windows applications.</li>
<li>Knowledge of hotel property management systems such as Opera, and familiarity with sales systems such as Micros.</li>
<li>Strong interpersonal, analytical, and problem-solving skills.</li>
<li>Highly responsible, reliable, and self-motivated.</li>
<li>Able to perform effectively under pressure in a fast-paced environment.</li>
<li>Works cohesively and collaboratively within a team.</li>
<li>Maintains calmness, courtesy, and always focus on guest needs.</li>
<li>Strong attention to detail and commitment to service excellence.</li><br>
</ul><p></p><p>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p></div>

Duty Manager

Atlantis The Palm

<p></p><div><p>Team Leader, Call Center
<br>
(20296)</p><br>
<p></p><p>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</p><br>
<p></p><p>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</p><br>
<p></p><p>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</p>
<p><b>About The Role</b></p>
<p>Do you thrive talking and engaging with guests over the telephone? Are you service-focused, willing to create unique guest experiences? Are you able to multi-task without compromising quality or detail? Are you able to lead large teams? If you possess these skills, we have the perfect job for you!</p><br>
<p></p><p>As a Team Leader, Call Centre you should be a continuous source of information for guests and colleagues to ensure the highest levels of training guest service standards are maintained. A Team Leader will work closely with the Assistant Managers to manage colleague call skills, processes, training, resort knowledge to ensure a highly efficient call center in a busy 24/7 working environment. You will ensure that calls are answered by agents within department standards across a variety of call lines to ensure the highest levels of service are consistently enhanced.</p><br>
<p></p><p><b>About You</b></p>
<p>A successful candidate will have excellent verbal and written communication skills with extensive Call Centre experience and have demonstrated history of leading and motivating teams toward market-leading service levels. A passion for hospitality and service is critical along with a desire to build a highly trained, detail orientated, and efficient service team.</p><br>
<p></p><p>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</p><br>
<p></p><p>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</p></div>

Team Leader, Call Center

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