project manager

sales manager

operations manager

office manager

commercial manager

service manager

AMIT International Group FZE

<div><div><div><div><div><div> Key Responsibilities: <ul> <li>Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.</li> <li>Hire, manage and develop resources for projects.</li> <li>Ensure that the service quality and service turnaround times are above expectations of the client.</li> <li>Identify areas of improvement to raise the existing Service turnaround time.</li> <li>Create and maintain service reports on ERPs to safeguard client job history.</li> <li>Monitor all process information entered in ERP, POS processed, and petty cash used.</li> <li>Manage all inventories requested are available before time (international / local) so that there are no delays in completion of project.</li> <li>Develop, implement, and review operational policies and procedures.</li> <li>Participate in internal audits.</li> <li>Checking all equipment s, spares &amp; documentation ahead of a job to make sure it is ready.</li> <li>Conducting quality assurance and safety checks on all equipment.</li> <li>Resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.</li> <li>Function as subject matter expert and recommend technical solutions for issues raised by Service Engineers / Clients.</li> </ul> Desired Candidate Profile: <ul> <li>Bachelor s degree / Diploma in Electrical Engineering, Electronics / Automation, and instrumentation.</li> <li>Should have a minimum of 8 years &amp; above experience in service &amp; installations of marine products related to NAVCOM/LSA/FFA /Automation/Diving.</li> <li>Excellent academics and technical knowledge and ability to apply learned knowledge.</li> <li>Strong computer proficiency in MS Office applications /Project manager.</li> <li>Should have strong leadership &amp; decision-making skills.</li> <li>Strong analytical skills.</li> </ul> </div>
 </div>
 </div>
 </div>
 <div>
 <div>
 <div>
 <div>
 Apply Here </div>
 </div>
 <div>
 <div></div></div></div></div></div></div>

Service Manager

Alba Corp

Key Responsibilities <ul> <li> Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution. </li> <li> Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling. </li> <li> Maintain strong relationships with customers to build loyalty and repeat business. </li> </ul> Workshop &amp; Service Management <ul> <li> Manage day-to-day service operations, from routine maintenance to major repairs. </li> <li> Coordinate with mechanics, inspectors, and service advisors to ensure timely and high-quality work. </li> <li> Monitor turnaround times and ensure efficient scheduling of service bays. </li> <li> Ensure parts availability and liaise with suppliers when required. </li> </ul> Team Leadership &amp; Processes <ul> <li> Lead, train, and mentor the service and aftercare team to maintain high standards. </li> <li> Set and implement service policies, SOPs, and complaint-handling procedures. </li> <li> Drive improvements in customer satisfaction and operational performance. </li> </ul> Performance &amp; Reporting <ul> <li> Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores. </li> <li> Prepare reports on service performance, recurring issues, and improvement strategies. </li> <li> Recommend and implement initiatives to enhance the aftersales experience. </li> </ul>

LiuGong Machinery Middle East FZE

<div>
 
 
 岗位职责Responsibilities
 
 
 
 1.指导辖区内柳工经销商售后服务部进行现场保修维修工作、做好辖区内的用户服务工作，提供技术支持；
 
 
 2.定期拜访辖区内的柳工客户，稳定柳工关键客户群；
 
 
 3.制定经销商及用户柳工产品维修知识培训计划及组织实施；
 
 
 4.协调辖区内用户与维修中心的关系，对用户提供必要的技术咨询、培训指导，提高柳工用户的技术水平，正确使用柳工产品；
 
 
 5.制定及指导经销商编写配件采购清单；
 
 
 6.根据《技术服务手册》内容要求，负责监督辖区内柳工经销商售后服务部及时返回公司要求的各种表格，确保售后服务管理工作正常开展；
 
 
 7.密切关注辖区内维修过程中产品故障动态，发现重大、批量质量故障，及时反馈相关部门，提出产品技术改进建议，协助相关部门进行产品技术改进，提高产品质量；
 
 
 8.协调办事处与内部部门的相关业务工作，确保工作完成；
 
 
 9.完成领导临时交办的工作。
 
 
 
 Responsibilities：
 
 
 
 1. Guide the after-sales service departments of Liugong dealers within the jurisdiction to carry out on-site warranty and repair work, provide good user services within the jurisdiction, and offer technical support.
 
 
 2. Regularly visit Liugong customers within the jurisdiction to stabilize Liugong's key customer base.
 
 
 3. Formulate and implement training plans for dealers and users on the maintenance knowledge of Liugong products.
 
 
 4. Coordinate the relationship between users within the jurisdiction and the maintenance center, provide necessary technical consultation and training guidance to users, improve the technical level of Liugong users, and ensure the correct use of Liugong products.
 
 
 5. Formulate and guide dealers to compile the purchase list of spare parts.
 
 
 6. In accordance with the content requirements of the "Technical Service Manual", be responsible for supervising the after-sales service departments of Liugong dealers within the jurisdiction to return various forms required by the company in a timely manner, ensuring the normal operation of after-sales service management work.
 
 
 7. Closely monitor the product failure dynamics during the maintenance process within the jurisdiction. Once major or batch quality failures are discovered, promptly report to the relevant departments, propose suggestions for product technical improvement, and assist the relevant departments in making product technical improvements to enhance product quality.
 
 
 8. Coordinate the relevant business work between the office and internal departments to ensure the completion of the work.
 
 
 9. Complete the tasks temporarily assigned by the leader.
 
 
 
 岗位要求Requirement
 
 
 
 1.本科及以上学历，机械设计、机械修理或相关工科类专业;
 
 
 2.五年以上工程机械产品维修工作经验;
 
 
 3.具备一定的工程机械理论及维修知识，熟悉柳工产品结构、原理及性能;
 
 
 4.具备工程机械产品维修技能；具有一定英语读写和沟通能力，英语CET-4或同等水平；熟练使用计算机常用办公软件;
 
 
 5.具有较强的创新能力、分析判断能力，良好的语言和文字表达能力、人际交往能力;
 
 
 6.长期驻外和独立生存能力，有较强的独立办事能力，有坚毅的性格及吃苦耐劳精神;
 
 
 
 Requirement：
 
 
 
 1.Bachelor's degree or above, majoring in mechanical design, mechanical repair or related engineering fields;
 
 
 2. More than 5 years of experience in the maintenance of construction machinery products;
 
 
 3. Possess certain theoretical and maintenance knowledge of construction machinery, and be familiar with the structure, principle and performance of Liugong products;
 
 
 4. Possess maintenance skills for construction machinery products; Have certain English reading, writing and communication skills, CET-4 or equivalent level; Proficient in using common office software on computers;
 
 
 5. Possess strong innovation ability, analytical and judgment skills, as well as good language and writing expression skills and interpersonal communication skills;
 
 
 6. Possessing the ability to work abroad for a long time and survive independently, having strong independent working skills, a resolute character and a spirit of hard work and endurance.
 
 <li>
 </li>
 
 
</div>

Agile Consultants

Job Title: eStore Service ManagerLocation: DubaiSalary: AED 18,000 20,000Job Code: 306/001/079Industry: Information TechnologyJob Brief:We are seeking an experienced eStore Service Manager to oversee the technical operations of our global e-Store business platform. This role will lead regional L2 and L3 support teams, ensure seamless platform operations, and serve as the primary liaison between regional ITC teams and the global maintenance team. The ideal candidate will have deep expertise in SAP Hybris, strong operational management skills, and the ability to drive continuous improvement in service delivery.Job Responsibilities:Act as the main point of contact for eStore support services across the assigned region.Provide technical consultation and advice to Regional ITC teams on SAP Hybris and eStore platform solutions.Gather and clarify requirements from subsidiaries for eStore maintenance, enhancements, bug fixes, or code modifications.Coordinate with the global maintenance team to evaluate, prioritize, and manage requests.Plan, allocate, and monitor resources to meet delivery requirements.Develop and maintain detailed work plans, status reports, and delivery documentation.Ensure service deliverables are met or exceeded according to SLAs and client expectations.Support regional teams across different time zones.Continuously update knowledge of SAP Hybris technologies and best practices.Mentor, coach, and supervise regional technical team members.Enhance consulting skills and improve application/implementation expertise in eCommerce technologies.Job Requirements:Bachelor s degree in Computer Science, Software Engineering, or related field.10+ years of operations management experience, with at least 7+ years in eCommerce platforms such as SAP Hybris.Strong knowledge of Hybris and ticketing tools such as JIRA.Proven experience managing regional/global technical teams.Strong background in B2B and B2C domain operations.Hands-on knowledge of service delivery frameworks and SLA management.Strong analytical, organizational, problem-solving, and communication skills.Track record of making operations more efficient and implementing industry best practices.

eStore Service Manager

F4MG Document Clearing Services

Timings: 11am to 8pm Days: Monday to SaturdayWe are looking for a proactive and experienced Customer Service Manager to work in a leading Australian firm, managing and growing high-value client relationships and agency partnerships. This role is critical in ensuring sustained revenue generation through upselling, exceptional client servicing, and driving growth across different platforms. You will be the main point of contact for top-tier clients and agents, ensuring their satisfaction while identifying new commercial opportunities that align with the Company and business goals.The ideal candidate is a relationship-focused, strategic thinker who thrives in fast-paced environments and understands the nuances of both B2B and B2C landscapes.Responsibilities Client &amp; Account Management<ul><li>Serve as the primary point of contact for key clients, agents, and partners.</li><li>Understand client objectives and provide tailored solutions aligned with company&rsquo;s product and services</li><li>Manage end-to-end client servicing, from onboarding and brief management to execution and client journey.</li></ul>Revenue &amp; Growth Management<ul><li>Own the revenue targets for key accounts and ensure consistent monthly income generation.</li><li>Identify opportunities for upselling and cross-selling within existing accounts.</li><li>Develop and execute account growth strategies in collaboration with sales and marketing teams</li></ul>Relationship Building &amp; Retention<ul><li>Cultivate long-term relationships with clients and agents.</li><li>Ensure client satisfaction through regular check-ins, performance reviews, and responsive communication.</li><li>Secure repeat business through high-quality service and strong interpersonal rapport.</li></ul>Required Skills:<ul><li>Strong client servicing and relationship-building skills</li><li>Excellent communication skills in English and confident personality</li><li>Proven experience managing high-value accounts</li><li>Experience with CRM systems and data reporting (preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Experience in B2B and B2C</li><li>Results-driven mindset with a focus on ROI</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Customer Service Management: 4 years (Preferred)</li></ul>

Customer Service Manager

Astek

<div>
 
 We are seeking a dedicated
 
 Field Service Manager
 
 for one of our clients to lead their onsite technical support team in Dubai. In this pivotal role, you will oversee a large group of field engineers, providing them with guidance to deliver exceptional customer service and ensure seamless operations.
 
 
 
 
 
 As the
 
 Field Service Manager
 
 , you will be responsible for managing the daily operations of onsite support for infrastructure, audio-visual (AV), and end-user hardware and software issues. Your leadership will enhance customer engagement and satisfaction while ensuring adherence to service metrics and SLAs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Leverage team leads to monitor and evaluate the performance of field engineers, providing coaching and feedback as needed.
 </li>
 <li>
 Advise and coach team leaders directly or through leadership structures.
 </li>
 <li>
 Plan and optimize field engineers&rsquo; utilization to maximize efficiency, cost-effectiveness, and quality of service.
 </li>
 <li>
 Manage team schedules to align with agreed Service Levels and deliverables.
 </li>
 <li>
 Ensure service is delivered in accordance with established Service Quality Plans and Governance Models.
 </li>
 <li>
 Establish and maintain robust relationships with internal and external stakeholders.
 </li>
 <li>
 Understand and respond to customer needs, striving to provide the best service possible.
 </li>
 <li>
 Act as the second level of escalation for field services-related issues.
 </li>
 <li>
 Generate reports on service metrics, performance, and customer satisfaction.
 </li>
 <li>
 Identify and implement opportunities for process improvement and operational efficiency.
 </li>
 <li>
 Implement best practices to enhance the overall effectiveness of field service operations.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor degree in a technical field related to Information Technology.
 </li>
 <li>
 5-10 years in a similar role, with significant experience in Field Service Management.
 </li>
 <li>
 Fluent in
 
 Arabic (native) and English.
 
 </li>
 <li>
 ITIL qualified with a strong focus on service improvement.
 </li>
 <li>
 Demonstrable experience in leading large virtual teams and managing third-party services.
 </li>
 <li>
 Strong background in service management or support within a diverse environment involving incident management and escalation procedures.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Excellent
 
 people management
 
 and
 
 communication
 
 skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Strong organizational and reporting skills.
 </li>
 <li>
 Self-motivated with a proactive approach to responsibilities.
 </li>
 <li>
 Proven problem-solving abilities, focusing on operational efficiency and reliability.
 </li>
 <li>
 Strong attention to detail and accountability in managing multiple tasks.
 </li>
 </ul>
 
 
</div>

Field Service Manager

The Team Builders

Key Highlights: <ul> <li>
 Must have strong links with tour operators and DMCs</li> <li> Experienced in handling high-level guest complaints</li> <li> Strong leadership and interpersonal skills a must</li> </ul>
 You'll Be Responsible For: <ul> <li>Overseeing LARGE venue reservations &amp; optimizing booking performance</li> <li>Leading a proactive customer service team</li> <li>Training, coaching, and driving high service standards</li> <li>Enhancing revenue through B2B collaboration and upselling</li> <li>Resolving guest issues with professionalism and empathy</li> </ul>
 Minimum Requirements: 
 3+ years in a managerial role 
 Proven leadership in reservations &amp; customer service 
 Ability to multitask and lead under pressure 
 Experience with group bookings and B2B travel partners
Ready to take the next step in your hospitality leadership journey?

CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

Explore 4375+ Service manager in Dubai this November. Find roles across top companies and apply now to boost your career.

4375 service manager jobs IN Dubai

Service Manager

Service Manager

Service Manager

eStore Service Manager

Customer Service Manager

Field Service Manager

CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER