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service delivery manager

VaporVM

<div><div><div><b>Date Posted:</b></div>
12 February, 2026</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2><br>
<p></p><div><h1 class="jobSectionHeader"><b>Service Delivery Manager</b></h1>
<h1 class="jobSectionHeader"><b>Telco Cybersecurity Operations</b></h1>
<h1 class="jobSectionHeader"><b>Role Purpose</b></h1>
<p>
The Service Delivery Manager (SDM) is accountable for the end-to-end delivery, stability, and continuous improvement of Telco Cybersecurity Operations, ensuring contractual, regulatory, and operational commitments are consistently met. This role acts as the primary operational interface between cybersecurity operations, network/NOC teams, vendors, and client stakeholders, ensuring SLAs, OLAs, and SLOs are achieved while protecting the integrity, independence, and operational effectiveness of the cybersecurity function.</p>
<h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1>
<h2 class="jobSectionHeader"><b>Service Delivery &amp; Operational Governance</b></h2>
<ul><li>Own and manage end-to-end service delivery for Telco Cybersecurity Operations (SOC, NOC-SOC integration, network security, infrastructure security).</li></ul>
<ul><li>Define, monitor, and enforce SLAs, OLAs, and SLOs across internal teams, partners, and third-party vendors.</li></ul>
<ul><li>Ensure service continuity, availability, and resilience across mission-critical telco environments (core, access, transport, IMS, MCX, IoT).</li></ul>
<ul><li>Chair and govern operational service reviews, including daily, weekly, and monthly service cadence.</li></ul>
<ul><li>Drive service improvement initiatives based on trend analysis, RCA, and operational KPIs.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Stakeholder &amp; Client Management</b></h2>
<ul><li>Act as the single accountable operational owner for cybersecurity service delivery toward the customer.</li></ul>
<ul><li>Lead senior stakeholder engagement across technology, network, operations, and business teams.</li></ul>
<ul><li>Represent cybersecurity operations in cross-functional forums, ensuring security positions are clearly articulated, justified, and professionally defended using risk, impact, and service-assurance arguments.</li></ul>
<ul><li>Manage escalations calmly and authoritatively, balancing service availability, security posture, and contractual obligations.</li></ul>
<ul><li>Build strong, trusted relationships with client counterparts, including service owners, NOC heads, infrastructure leaders, and risk/compliance teams.</li></ul>
<h2 class="jobSectionHeader"><b>
SLA / OLA / SLO Management &amp; Reporting</b></h2>
<ul><li>Design, implement, and continuously refine service metrics and dashboards.</li></ul>
<ul><li>Ensure transparent and accurate SLA reporting, including breach analysis and remediation plans.</li></ul>
<ul><li>Translate technical service data into executive-level insights for senior management.</li></ul>
<ul><li>Drive corrective actions and service recovery plans when targets are at risk.</li></ul>
<ul><li>Lead service acceptance, transition, and stabilization for new services or platforms.</li></ul>
<h2 class="jobSectionHeader"><b>
Team Leadership &amp; People Management</b></h2>
<ul><li>Lead and manage large, multi-disciplinary operations teams, including SOC analysts, security engineers, NOC interfaces, and service coordinators.</li></ul>
<ul><li>Establish clear roles, RACI, shift models, and escalation paths.</li></ul>
<ul><li>Foster a culture of operational discipline, accountability, and continuous improvement.</li></ul>
<ul><li>Coach team leads and senior engineers on stakeholder communication, prioritization, and incident handling.</li></ul>
<ul><li>Ensure operational readiness through training, runbooks, and drills.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Telco, NOC &amp; Security Operations Integration</b></h2>
<ul><li>Ensure seamless operational integration between SOC and NOC functions.</li></ul>
<ul><li>Oversee security monitoring across telco networks, core infrastructure, cloud platforms, and critical applications.</li></ul>
<ul><li>Coordinate incident handling across network, security, and IT domains.</li></ul>
<ul><li>Ensure incident, problem, and change management processes align with telco operational realities.</li></ul>
<ul><li>Support major incident management (MIM) and post-incident reviews.</li></ul>
<h2 class="jobSectionHeader"><b>
Risk, Compliance &amp; Service Assurance</b></h2>
<ul><li>Ensure cybersecurity services align with regulatory, contractual, and internal governance requirements.</li></ul>
<ul><li>Participate in audits, compliance reviews, and service assurance assessments.</li></ul>
<ul><li>Ensure service delivery models support high-availability and mission-critical environments.</li></ul>
<ul><li>Identify operational risks early and implement mitigation plans.</li></ul>
<h1 class="jobSectionHeader"><b>
Required Experience &amp; Qualifications</b></h1>
<h2 class="jobSectionHeader"><b>Experience</b></h2>
<ul><li>10+ years in service delivery, operations, or managed services roles within Telco, Critical Infrastructure, or Large Enterprise environments.</li></ul>
<ul><li>Strong hands-on experience managing SLA, OLA, and SLO-driven services.</li></ul>
<ul><li>Proven background in NOC operations, Telco networks, or large-scale infrastructure operations.</li></ul>
<ul><li>Demonstrated experience managing large operations teams (24&times;7 environments preferred).</li></ul>
<ul><li>Prior exposure to SOC / Cybersecurity Operations within telco or service provider environments.</li></ul>
<ul><li>Track record of managing complex stakeholders and high-pressure operational situations.</li></ul>
<h1 class="jobSectionHeader"><b>
Technical &amp; Domain Knowledge</b></h1>
<ul><li>Solid understanding of: Telco network architectures (core, access, transport)</li></ul>
<ul><li>NOC operations and tooling</li></ul>
<ul><li>SOC operations, incident management, and escalation models</li></ul>
<ul><li>Network and infrastructure security concepts</li></ul>
<ul><li>Familiarity with ITSM frameworks (ITIL or equivalent).</li></ul>
<ul><li>Comfortable engaging with engineers, architects, and executives alike.</li></ul>
<h1 class="jobSectionHeader"><b>
Leadership &amp; Behavioral Attributes</b></h1>
<ul><li>Strong executive presence with the ability to hold firm positions professionally and credibly.</li></ul>
<ul><li>Calm, structured, and decisive under pressure.</li></ul>
<ul><li>Excellent communication skills&mdash;both written and verbal.</li></ul>
<ul><li>Highly organized with strong governance and follow-through.</li></ul>
<ul><li>Able to balance security rigor with service availability and business priorities.</li></ul>
<h1 class="jobSectionHeader"><b>
Preferred / Nice to Have</b></h1>
<ul><li>Experience in mission-critical telco services (MCX, public safety, private LTE/5G).</li></ul>
<ul><li>Experience in multi-vendor, multi-technology environments.</li></ul>
<ul><li>Exposure to regulatory or national critical infrastructure environments.</li></ul>
<ul><li>Formal ITSM or service management certifications.</li></ul></div></div><p></p>

Service Delivery Manager

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose<br>
</b></h5> <div><p>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard.<br>
</p></div><p>As a <b>Service Delivery Manager, Load Control - dnata </b>, you will provide the required support and expertise to the staff on shift ensuring service delivery by dealing with any conflicts and issues raised by customers.
</p><p>You will activate exception management plan or business continuity and develop staff performance on shift to ensure safe on-time performance amidst a service focused environment and in compliance with regulatory, legal and safety requirements and standard operating procedures. This role is based full-time in our Dubai office and will be on shift basis.
</p><p><b>In this role, you will:
</b></p><div><ul><li>Plan the shift and ensure constant collaboration with key stakeholders as required.
</li><li>Plan and ensure implementation of relevant contingency and service recovery plans in case of any operational disruptions to ensure high level of safety performance.
</li><li>Ensure sufficient staff and support facilities are available for shift in cooperation with central allocations based on the agreed service standards.
</li><li>Supervise the day-to-day operations of the department to ensure that work processes are implemented.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follow up on corrective actions.
</li><li>Ensure Safety and compliance to quality standards at work including compliance to all relevant safety policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude and the implementation of BAPP.
</li><li>Provide expertise in their specialised area and act as the focal point of contact for key stakeholders, building and maintaining effective relationships with operational stakeholders.
</li><li>Collaborate and support internal stakeholders through effective customer relationship management and issue resolution.
</li><li>Ensure that customer&rsquo;s requirements are met and in compliance with regulatory, safety and legal requirements.
</li><li>Conduct spot audit on conformance with Standard Operating Procedures (SOPs), Customer Services and KPIs to ensure continuous improvement of processes.
</li><li>Lead and support the team members to resolve issues and overcome operational challenges alongwith conducting shift briefings and reporting of incidents.
</li><li>Develop a complete on-shift summary highlighting key milestone, areas of development and support with recommendations.
</li></ul></div><h5 class="jobSectionHeader"><b>Qualification<br>
</b></h5><div></div><br>
<p><b>To be considered for the role, you must meet the below requirements:
</b></p><div><ul><li>Bachelor&rsquo;s degree or Diploma in Business Administration, Aviation, Ground Handling or Customer Service.
</li><li>Minimum 6-10 years of experience in Aviation, Ground Handling or Customer Service.
</li><li>Advanced understanding of airlines customer service product (specific airport related requirements) and industry regulations for the assigned work area.
</li><li>Advanced understanding of the aviation terminology.
</li><li>Advanced Customer Management Skills.
</li><li>Proficiency in planning, organizing and quality orientation skills
</li><li>Advanced written and verbal communication Skills
</li><li>Advanced Safety Awareness Skills
</li><li>Proficient leadership skills with sound knowledge of budget and cost control.
</li>Proficient IT and Computer Literacy Skills<br>
<li>
</li></ul></div><p></p><br>
<p><b>You&rsquo;ll have an edge if you have:
</b></p><ul><li>Experience and knowledge in load control.
</li><li>Advanced knowledge of weight and balance requirements for aircrafts handled by dnata.
</li></ul><p>At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers. So if you are looking for a challenging and rewarding opportunity apply today and join our team.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p></div>

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as IT Delivery Manager.<br>
</p><p></p><br>
<br>
<p>As an IT Delivery Manager, you will plan and drive the end-to-end delivery of technology solutions, through effective planning, team management and stakeholder engagement, ensuring a timely, cost-effective, and exceptional value to end users and customers. Lead multiple high-visibility initiatives within a fast-paced, multi-business unit environment, applying hybrid (for package acquisition) or waterfall methodologies to ensure successful outcomes.<br>
 </p><p><br>
<b>In this role you will:
</b></p><div><ul><li>Manage key activities such as project planning, stakeholder engagement and delivery framework setup. Play a consultative role to help put in place the appropriate people, processes, and tools supporting the delivery framework and coaching members of the team as needed to optimize the delivery of the assigned project.
</li><li>Apply a hybrid project management approach that blends traditional methodologies with agile practices, tailored to the size and complexity of each initiative. Adopt PMI-ACP principles to strike the right balance between agility and predictability. Track progress using tools like JIRA, MS Project, or Planview, and deliver clear, timely updates to IT leadership and stakeholders.
</li><li>Lead the Integrated Programme Planning (Lean Start Up), working with portfolio teams and supporting the Technical Product team. Drive and facilitate decomposition of Roadmaps into Integrated Program/Project backlog/plans (Features), ready for hand off to the respective team level backlogs.
</li><li>Drive quality and ensure that acceptance criteria is met and a sustainable pace adhering to the agreed quality management plan with the team. Maintain a project management tool (e.g. ScrumDesk, JIRA,Planview etc.).
</li><li>Support the Technical Product team in managing business expectations and transparency across product backlogs and schedules for all initiatives. Manage project changes, risks, issues, scope creep, and evolving requirements through formal change control processes. Supports IT service management team on service performance and continuous improvements. Promote delivery governance through structured ceremonies and performance metrics tracking (e.g., budget, forecast, defect rates) to ensure stakeholder visibility.
</li><li>Assist with cost estimation and sizing exercises for both near term and future initiatives and work with the product team to prepare total cost of ownership. Ensure accurate forecasting and maintain budget adherence throughout the fiscal year. Contribute to procurement activities by supporting RFx phases and aligning schedules with the product lifecycle.
</li><li>Promote a culture of trust and psychological safety. Practice servant leadership by removing roadblocks, resolving conflicts, and enabling team decision-making. Drive team growth and backlog throughput through accountability and cross-functional collaboration.
</li></ul></div><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><div><ul><li>Degree or Honours (12+3 or equivalent) in Computer Science or equivalent
</li><li>8+ years of proven leadership and project delivery experience in a matrix organisation, within global teams in a large organisation.
</li><li>Proven ability to lead end-to-end delivery of large, complex technology transformation programmes, including workplace tools, unified communications, telephony, contact centre technologies, and infrastructure modernisation.
</li><li>Strong programme and project governance capability, including planning, dependency management, risk control, milestone tracking, and benefits realisation within large-scale change environments.
</li><li>Solid understanding of enterprise architecture and large-scale systems, with experience supporting cloud-based voice transformation, migration, integration, and service continuity.
</li><li>Demonstrated experience delivering within complex enterprise technology change programmes, applying Agile and/or hybrid methodologies (SAFe, PMI-ACP, PRINCE2, CSM or similar certifications desirable).
</li><li>Ability to engage and influence senior business stakeholders, lead cross-functional teams, and manage multiple technology vendors and service providers to drive accountability and outcomes.
</li><li>Experience driving organisational change, user adoption, and structured communication strategies to maximise business value from modern workplace initiatives.
</li><li>Strong communication skills, with the ability to translate complex technical concepts into clear, business-friendly messaging while fostering a culture of openness and transparency.
</li>Proficient in software delivery and collaboration tools (e.g. MS Office Suite, JIRA, Planview, Confluence).<br>
<li>
</li></ul></div><p><br>
<b>Leadership Role: </b>Yes
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p></div>

IT Delivery Manager

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><div>At Emirates, we believe in connecting the world, to and through our global hub in Dubai and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence.<br>
</div><div></div><br>
<p><b>Emirates Group IT </b>thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as <b>Agile Delivery Manager - Cloud ERP.<br>
</b></p><p></p><br>
<p><b>This is a 36-month fixed-term contract based in Dubai, with 5 days per week in the office.<br>
</b></p><p></p><br>
<div>As <b>Agile Delivery Manager - Cloud ERP, </b>you will be responsible for planning, leading, organising and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile/hybrid(for Package Acquisition) methods in a fast paced environment that may involve multiple business units.<br>
</div><div></div><div>The ideal candidate should be a delivery expert who has worked on large project transformations in the <b>ERP </b>and has a good exposure to vendor product implementation. Any exposure to <b>Enterprise Performance Management product implementation </b>would be an advantage.<br>
</div><div></div><br>
<p><b>In this role, you will:
</b></p><div><ul><li>Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
</li><li>Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
</li><li>Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
</li><li>Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team level backlogs.
</li><li>Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
</li><li>Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, leveraging cross functional team skills to improve product backlog throughout, and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the teams progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
</li><li>Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance and continuous improvements.
</li><li>Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc. and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
</li><li>Assist with the cost estimation/sizing exercise for both near term and future initiatives and assist with preparing total cost of ownership with the product team, maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY.
</li><li>Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.
</li></ul></div><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for this role, you must meet the below requirements:
</b></p><div><ul><li>Degree or Honours (12+3 or equivalent) and 8+ years of professional experience
</li><li>Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
</li><li>Experience in agile delivery within the context of a large technology change programmes.
</li><li>Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.
</li><li>Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc.
</li>Good architectural knowledge of large scale systems.<br>
<li>
</li></ul></div><p></p><br>
<p>Leadership role: Yes
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p></div>

Agile Delivery Manager

DP World

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Oversee Daily Operations &amp; Process Quality:
  </li>
 </ul>
 <p>
  Manage the day-to-day activities of Quality &amp; Support team, ensuring all support requests are addressed promptly and efficiently.
 </p>
 <p>
  Monitor service workflows and process adherence to maintain consistency, accuracy, and compliance with established quality standards and ISO procedures.
 </p>
 <p>
  Coordinate with internal teams and service providers to ensure timely resolution of issues, effective communication, and continuous process improvement&mdash;driving operational excellence and high levels of client and stakeholder satisfaction.
 </p>
 <ul>
  <li>
   System Implementation &amp; Optimization: Support the planning, implementation, and continuous improvement of system solutions in coordination with the IT Department and the Senior Manager. Ensure seamless deployment, enhanced system performance, and alignment with operational and business goals.
  </li>
  <li>
   Team Leadership &amp; Development: Assist in supervising, motivating, and evaluating team members. Drive initiatives that enhance productivity, improve service quality, and foster a culture of accountability, professional growth, and continuous improvement.
  </li>
  <li>
   Process, Policy &amp; Quality Management: Lead the development, implementation, and continual improvement of departmental policies, procedures, and business processes. Ensure compliance with DP World standards, ISO requirements, and QMS practices. Promote operational efficiency, standardization, and a culture of quality, ensuring that outputs consistently meet organizational and client expectations.
  </li>
  <li>
   KPI Achievement &amp; Performance Monitoring:
  </li>
 </ul>
 <p>
  Support the Senior Manager in achieving, monitoring, and regularly reviewing departmental KPIs. Analyze performance data to identify trends, gaps, and improvement opportunities aligned with business objectives.
 </p>
 <p>
  <strong>
   6 .Digital Systems &amp; Platform Management
  </strong>
 </p>
 <p>
  Oversee the effective management and utilization of departmental digital platforms, including the Computer Aided Facilities Management (CAFM) system, SharePoint, Enterprise Solutions, and Task Management Portals.
 </p>
 <p>
  Ensure data accuracy, process compliance, and system optimization across all platforms to enhance collaboration, operational transparency, and reporting efficiency.
 </p>
 <ul>
  <li>
   Reporting, Analytics &amp; Platform Development: Support the preparation, analysis, and continuous improvement of weekly, monthly, and annual performance reports to track progress against targets and identify areas for improvement. Lead or assist in the development, enhancement, and integration of reporting platforms, including Power BI and other industry-standard analytics tools, to automate reporting processes, improve data visualization, and enable informed decision-making. Benchmark reporting and analytical capabilities against industry best practices to drive continuous enhancement and data-driven decision-making.
  </li>
  <li>
   Audit &amp; Compliance Support: Provide assistance during internal, external, and ISO audits. Ensure adherence to established processes, support documentation readiness, and coordinate the implementation of agreed corrective and preventive actions
  </li>
  <li>
   9. Stakeholder Engagement &amp; Continuous Improvement:
  </li>
 </ul>
 <p>
  Engage with key internal and external stakeholders to identify operational improvement opportunities. Drive initiatives to optimize processes, enhance service quality, and strengthen collaboration between teams and service providers.
 </p>
 <p>
  <strong>
   10 .Risk Management &amp; Business Continuity
  </strong>
 </p>
 <p>
  Support the identification, assessment, and mitigation of operational risks to ensure business continuity and resilience in service delivery.
 </p>
 <p>
  Collaborate with internal teams to implement preventive and corrective measures for minimizing disruptions and maintaining operational standards.
 </p>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
 </p>
 <p>
  With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
 </p>
 <p>
  We&rsquo;re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
 </p>
 <p>
  What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer&rsquo;s door.
 </p>
 <p>
  DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.
 </p>
 <p>
  We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.
 </p>
 <p>
  WE MAKE TRADE FLOW
 </p>
</div>


MANAGER - QUALITY & SUPPORT

CMA CGM

ID: 576072
<br><br>
<b>Location:</b><br>
Dubai, AE
<br><br>
Service Delivery Professional United Arab Emirates (Dubai)
<br><br>
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
<br><br>
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
<br>Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
<br><br>
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
<br><br>
<b>THE ROLE:</b><br>
Ensure that the cargo is ready on time for loading by following-up the export shipments; he/ she is focused on CMA CGM (Group) cargo on export calls for POL local cargo.
<br><br>
<b>RESPONSIBILITIES:</b><br>
Focus on CMA CGM (Group) cargo on Export calls for first POL cargo.
<br>Entry point for Ops matters within Customer Care Direction.
<br>Work on handover file and provide instruction to GBS for rolling cargo.
<br>Contact customers for final notification by phone for missing information.
<br>Coordinate with related internal teams and follow up to ensure Resolution for customer last minute problems.
<br>Provide final Handover Readyness to relevant stakeholders to maximize vessel call.
<br>Coordinate late gate arrival with Cargo Ops
<br>Manage all operational contingencies.
<br>Follow up on local cargo shut outs (cut and runs), perform (for own bookings) and monitor (for x-bookings) LARA updates to inform Cargo Ops & Cargo Flow after completion.
<br>Provide Clear handover list to Cargo ops
<br>Post departure exceptions management (overlanded & short, landed units)
<br>Analyze KPIs and identify customer behavior patterns to eventually take decision on readiness.
<br><br>
<b>QUALIFICATIONS AND PROFILE:</b><br>
Strong knowledge in Shipping Industry (minimum 5 years of experience)
<br>Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree
<br>Knowledge of commercial policy and offers
<br>Knowledge of dangerous / special cargo or commodity
<br>Knowledge of port / country regulations
<br>Knowledge of the legal and / or regulatory frame
<br>Commercial relation
<br>Customer service / user support
<br>Risk detection and prevention
<br>Excellent communication Skills
<br>Software / IT Applications
<br><br>
Come along on CMA CGM’s adventure !

Service Delivery Professional United Arab Emirates (Dubai)

WOK BOYZ

<p>As a service crew member you will serve food, process customer payments, and provide customer service. Work during all shifts, including nights, weekends and holidays. Service crew members work in a team-oriented environment with other service crew staff members, and typically report to the shift manager, assistant manager, and manager.</p><p><b>Responsibilities:</b></p><p>- Greet customers and answer phone calls</p><p>- Interact with customer and respond to their complaints &amp; questions, resolving issues where possible and referring customers to managers as needed</p><p>- Must be efficient in achieving sales, you must use various selling techniques to suggest additional purchases and upsell to customers.</p><p>- Serve food to customers</p><p>- Process payments and cashiering duties on POS including cash, check, credit cards &amp; digital systems</p><p>- Must have basic understanding on food delivery aggregators</p><p>- You must clean work areas with other team members and keep the work area organized</p><p>- Maintain stock in work &amp; customer areas with needed supplies, such as napkin, condiments and cleaning supplies and notify management about inventory levels.</p><p><b>Requirements:</b></p><p>- With pleasing personality</p><p>- Must possess strong customer service skills</p><p>- Proven experience on sales skills</p><p>- Basic math skills</p><p>- Must be familiar with restaurant management platform and POS operations</p><p>- Must have computer skills</p><p>- Must be able to spend hours walking and standing, and must lift heavy stock items, which requires physical ability</p><p>- High school diploma or equivalent is desirable; Training from a culinary school will be an asset.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,200.00 - AED2,400.00 per month</p><p>Application Question(s):</p><ul><li>Are you in Dubai?</li></ul><p>Experience:</p><ul><li>Service crew: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li><li>Online Delivery Aggregator: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Service Crew cum Cashier

Explore 2549+ Service delivery manager in Dubai United Arab Emirates this March. Find roles across top companies and apply now to boost your career.

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Service Delivery Professional United Arab Emirates (Dubai)

Service Crew cum Cashier