sales manager

marketing manager

duty manager

operations manager

area manager

service delivery manager

Infosys

<div>Role &ndash; Senior Associate Consultant
 
Technology &ndash; EUC, Field Services 
Location &ndash; Istanbul, Turkey 
Business Unit &ndash; CIS 
Compensation &ndash; Competitive (including bonus) 
 
Job Description 
 
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. 
 
At Infosys, we assure that your career will never stand still, we will inspire you to build what&rsquo;s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. 
 
Your role 
 
This is a senior technical position within the Service Delivery IT Infrastructure Team with the following main responsibilities:<ul><li>
Business Relationship Partner: Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service. Enabling business goals through the effective use of Information Technology capabilities and services;</li><li>
Solution Provider/Broker: Support the Business in providing standardized IT and Telecommunication services and solutions aligned with Business requirements; Own all non-standard IT requests and ensure that they are routed and ownership transferred for optimum success
</li><li>Infrastructure Leader: Act on behalf on the IT Service Delivery Manager and assist in leading the IT and Telecommunications infrastructure for the Area ensuring the standardization &amp; security is in line with the Global IT strategy &amp; policy;
</li><li>Communicator: Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue
</li></ul>Required 
Planning &amp; Administration<ul><li>
Provide information and assist IT Service Delivery Manager with IT budgeting and cost control</li><li>
Follow and enforce policies regarding IT management, security, standards and procedures</li><li>
Assist the IT Service Delivery Manager with the Annual IT Budget preparation, based on current expected and IT plans using standard processes as defined by Management</li><li>
Own and coordinate IT Investment within the Site and the AR process</li><li>
Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives</li><li>
Assists users with business proposal generation, regarding our standards and policies</li></ul> 
IT Infrastructure &amp; Support:<ul><li>
Ensure optimum support for end-users at all times within agreed service levels</li><li>
Agree SLAs with the Business and the Central IT Infrastructure Organizations /Services and ensure level of service is achieved and reported on</li><li>
Act as the Owner/Escalation point for issue resolution between the Business and the IT Community</li><li>
Act as a coach and mentor for junior members in the team and deliver on the job training
</li><li>Ensure that relevant IT documentation is maintained and up to date</li><li>
Support and maintain the IT Infrastructure security standards to be compliant with the security policy</li><li>
Support and maintain the IT Infrastructure systems and data access &ndash; to be managed in collaboration with Service Desk</li><li>
Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning</li><li>
Support and maintain the IT Infrastructure asset management &ndash; including Hardware lifecycle management and SW licensing</li><li>
Support and maintain the IT Infrastructure audit compliance</li><li>
Work closely with your Service Delivery Manager and Central IT Infrastructure Organization to ensure that the Agreed strategy is implemented and followed</li><li>
Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)</li><li>
Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)</li><li>
Uses the helpdesk as the central point for all IT issues and service requests</li><li>
In collaboration with the Central Infrastructure Team, develop, coordinate/manage projects aimed at improving and/or reducing costs of the in-area IT environment</li></ul> 
Communication:<ul><li>
Communicate IT strategy and plan to the users and managers and act as the bridge between users and IT Service Delivery Manager</li><li>
Establish good working relationship with users and other sources of support and assistance</li><li>
Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service</li><li>
Assist the Service Delivery Manager in attending local team meetings to understand their plans and issues and communicate them back to the IT Community</li></ul> 

Skills:
 
 
Good understanding of the technologies: 
<ul><li>Windows
</li><li>Networking Concepts
</li><li>CITRIX; MS Remote Access</li><li>
Active Directory, GPO &amp; policy design and support
</li>Security and Compliance Tools 
<li>
</li></ul> 
 
Personal 
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:<ul><li>
High analytical skills</li><li>
A high degree of initiative and flexibility</li><li>
High customer orientation</li><li>
High quality awareness</li><li>
Excellent verbal and written communication skills</li></ul> 

About Infosys 
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. 
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. 
 
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer</div>

Senior Associate Consultant - EUC, Field Services - Istanbul, Turkey

Ericsson

<div>
 
 Grow with us
 
 
 
 
 About EMEA Networks
 
 
 
 The newly formed Europe, Middle East, and Africa (EMEA) Market Area is a vibrant hub of innovation, technology, and collaboration. At its core, our Networks organization plays a pivotal role in driving thought leadership and delivering exceptional value in a fast-changing environment, where business realities vary across diverse markets and countries. With almost 4,000 skilled professionals and a strong commitment to a diverse and inclusive culture, EMEA Networks is dedicated to shaping the region&rsquo;s digital future through operational excellence, deep customer focus, and profitable growth.
 
 
 
 About This Opportunity
 
 
 
 We are looking for Vendor Manager &amp; EHS responsible Turkey, based in Istanbul, who will report to the Head of Networks EHS&amp;VM for the Customer Unit (CU) SEE.
 
 
 This role will act as the service delivery leader for Environment and Occupational Health and Safety (EHS) and Vendor Management (VM) for Networks Services activities in Turkey country, empowering our people, leading the market, and driving customer success to contribute to the overall success of CU SEE, EMEA and Group Objectives.
 
 
 
 What You Will Do
 
 
 
 Cross-Functional Collaboration and Process Improvement
 
 
 <ul>
 <li>
 Foster close cooperation with Sourcing, PMO, Delivery Units and EHS specialists during project execution and acceptance.
 </li>
 <li>
 Identify and implement improvements in vendor management and EHS processes to enhance safety culture, support operational safety-driven execution, monitor quality of services outcomes.
 </li>
 <li>
 Push for implementation of automation to support operational activities and transform processes by adopting digital tools.
 
 
 </li>
 </ul>
 
 Vendor Manager
 
 
 
 The role is to assure best value at procurement of resources and services cross Service Lines from ASPs and FSOs in accordance with related scope. Have all needed information on supplier base in roll-out and acts on supplier performance issues. Monitor the application of the correct contractual prices according to agreed scope. Ensure OHS competence of supplier. Part of supplier evaluation, selection and KPI requirements. Responsible for forecasting and ASP Operational Governance Framework.
 
 
 Maintain strong and trusted relationships with external suppliers and internal stakeholders to support effective collaboration and delivery performance with ASPs.
 
 
 In the role you will do:
 
 
 Presales phase and sourcing activities
 
 
 <ul>
 <li>
 Support solution engineering with ASP SoW and pricing
 </li>
 <li>
 Forecast ASP demand &amp; lead technical evaluation of ASP candidates
 </li>
 <li>
 Support development of ASP selection criteria and secure required capacity
 </li>
 <li>
 Support implementation of consequence management frameworks with respect to adherence of policies and operational procedures
 </li>
 <li>
 Support deployment and secure adoption of the Global ASP Catalogue in CU SEE
 
 
 </li>
 </ul>
 Readiness and ASP Onboarding
 
 
 <ul>
 <li>
 Develop and secure ASP competence and training plans
 </li>
 <li>
 Secure ASPs required licenses, tools, permits and OHS certification
 </li>
 <li>
 Secure ASPs are informed of Ways of working, processes, and performance requirements
 
 
 </li>
 </ul>
 Governance and work allocations
 
 
 <ul>
 <li>
 Secure that ASP performance KPIs measured continuously
 </li>
 <li>
 Establish ASP Operational and Internal Governance meetings to follow-up escalations and ASP performance
 </li>
 <li>
 Responsible for raising discussion and actions in case deviation of procurement board decisions
 
 
 </li>
 </ul>
 
 EHS responsible
 
 
 
 The role is responsible for providing Environment, Health, Safety, and Well-being (EHS) support and guidance to the assigned project(s)/contract(s). The goal is to support the delivery organization to ensure compliance with relevant legal, customer, and Ericsson EHS requirements, and to foster a safety culture within the project(s)/contract(s) to reach Target Zero.
 
 
 In the role you will do:
 
 
 <ul>
 <li>
 Be accountable for the effective implementation of the Environment and Occupational Health and Safety (EHS) strategy, ensuring fulfillment of Ericsson and country/customer safety requirements
 </li>
 <li>
 Drive adherence to Environment, Occupational Health, and Safety processes and tools across employees and suppliers
 </li>
 <li>
 Promote a culture of safety and compliance, embedding EHS awareness into all operational activities
 </li>
 <li>
 Define EHS awareness and communication program for the projects (including HS&amp;W recognition, both internal and suppliers) and lead overall improvement
 </li>
 <li>
 Take part in supplier governance meeting, performance review meeting and address EHS issues
 </li>
 <li>
 Define compliance check regime for the project (where, when, what, who, how) and lead overall improvement
 </li>
 <li>
 Be the project EHS interface for customer
 </li>
 <li>
 Define and maintain the EHS responsibility matrix of the project
 </li>
 <li>
 Ensure adherence of the project to the CU-defined and project-specific EHS targets and KPIs
 </li>
 <li>
 Support execution of the EHS related processes (Consequence Management Maturity Assessment, Stop Work Authority, etc.)
 </li>
 <li>
 Define the EHS risk and opportunity assessment regime for the project (where, when, what, who, how)
 </li>
 <li>
 Oversee implementation and execution of the EHS Operational Risk Assurance for the project
 </li>
 <li>
 Oversee incident management in the project, lead root cause analysis and overall improvement
 </li>
 <li>
 Support implementation of tools and automation processes related to EHS
 
 
 </li>
 </ul>
 Health, safety and well-being is a responsibility and an expectation from all employees and leaders to secure a work environment that keeps everyone safe and well to reach Target Zero, and that they can thrive and be at their best both at work and at life.
 
 
 
 You will bring
 
 
 
 Local language knowledge is a prerequisite.
 
 
 Location is Turkey, Istanbul.
 
 
 <ul>
 <li>
 Leadership: Creates clarity (decision making, delegation, strategic leadership, impact &amp; influence, active listening, emotional intelligence)
 </li>
 <li>
 Teamwork: Constructive feedback, coaching, empathetic, team motivation
 </li>
 <li>
 Result driven: Accountability, performance review, leading &amp; developing high performing teams, adaptability, resilience &amp; perseverance, team motivation
 </li>
 <li>
 Excellent knowledge of Environmental, Health &amp; Safety operational processes, as well as relevant legal requirements
 </li>
 <li>
 Excellent knowledge of Vendor Management, as well as relevant country policies
 </li>
 <li>
 At least 5 years&rsquo; experience in Service Delivery or sourcing in the Telecom sector
 </li>
 <li>
 At least 2 years&rsquo; experience in telecom Field Operations
 </li>
 <li>
 Proven presentation and communication skills
 </li>
 <li>
 Outstanding data analysis and analytical reporting skills
 </li>
 <li>
 University Degree, preferably in Business or Engineering, or equivalent experience
 </li>
 <li>
 Strong personal track record and industry references
 
 
 </li>
 </ul>
 
 Why join Ericsson?
 
 
 
 At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
 
 
 What happens once you apply?
 
 
 
 Click Here to find all you need to know about what our typical hiring process looks like.
 
 
 Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
 
 
 
 Primary country and city:
 
 T&uuml;rkiye (TR) || Istanbul
 
 
 
 Req ID:
 
 774924
</div>

Vendor Manager & EHS Responsible Türkiye

Unilever

<div>Unilever is currently hiring for Customer Hubs Performance Delivery Manager &ndash; O2C! 
 
Function: Global Business Services &ndash; Customer Hubs 
Reports to: Head of Global Customer Hubs &ndash; PTAB &amp; Africa 
Scope: Customer Hubs - Regional (Arabia-Deliver&amp;Collect) 
Location: Turkey 
Terms &amp; Conditions: Full-Time
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
GLOBAL CUSTOMER HUBS TEAM 
GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports. 
The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub. 
PURPOSE OF THE ROLE 
The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you. 
 
MAIN RESPONSIBILITIES 
The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports). 
Deliver superior business performance.<ul><li>
Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.</li><li>
Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.</li><li>
Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.</li><li>
Bring global hub model to life through Standardization and Digital transformation</li><li>
Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.</li><li>
Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.</li><li>
Develop the hub into a solutions partner providing decision support through analytics and insights</li><li>
Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.</li></ul>
Expand Hub Scope<ul><li>
Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team</li><li>
Develop and build hub operations for white spaces by working with various functions.</li></ul>
Build a winning team<ul><li>
Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.</li><li>
Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)</li><li>
Lead and actively participate in the global network of hubs</li><li>
Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.</li></ul>
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management</li><li>
Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.</li><li>
Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.</li><li>
Proven business/financial acumen, prior experience managing a large operational business unit</li><li>
Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.</li><li>
Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever</li><li>
Proven experience in complex transformation programs/change management and setting up new capabilities.</li></ul> 
Skills<ul><li>
Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.</li><li>
Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.</li><li>
Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery</li><li>
Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.</li><li>
Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.</li><li>
Excellent people management and relationship skills</li><li>
Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)</li></ul> 
Leadership<ul><li>
Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.</li><li>
Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.</li>
Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident<li> anticipating and staying ahead of customer needs and external trends to beat the competition.</li><li>
Deliver with Excellence:</li><li>
Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.</li><li>
Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul>
Critical SOL (Standards of Leadership) Behaviors<ul><li>
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul> 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Hubs Performance Delivery Manager – O2C

<div>
 Unilever is currently hiring for
 
 Customer Hubs Performance Delivery Manager &ndash; O2C!
 
 
 
 
 Function:
 
 Global Business Services &ndash; Customer Hubs
 
 
 
 Reports to:
 
 Head of Global Customer Hubs &ndash; PTAB &amp; Africa
 
 
 
 Scope:
 
 Customer Hubs - Regional (Arabia-Deliver&amp;Collect)
 
 
 
 Location:
 
 Turkey
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 GLOBAL CUSTOMER HUBS TEAM
 
 
 
 GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.
 
 
 The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.
 
 
 
 Main Responsibilities
 
 
 
 The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).
 
 
 
 Deliver superior business performance.
 
 
 
 <ul>
 <li>
 Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.
 </li>
 <li>
 Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.
 </li>
 <li>
 Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.
 </li>
 <li>
 Bring global hub model to life through Standardization and Digital transformation
 </li>
 <li>
 Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.
 </li>
 <li>
 Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.
 </li>
 <li>
 Develop the hub into a solutions partner providing decision support through analytics and insights
 </li>
 <li>
 Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.
 
 
 </li>
 </ul>
 
 Expand Hub Scope
 
 
 
 <ul>
 <li>
 Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team
 </li>
 <li>
 Develop and build hub operations for white spaces by working with various functions.
 
 
 </li>
 </ul>
 
 Build a winning team
 
 
 
 <ul>
 <li>
 Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.
 </li>
 <li>
 Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)
 </li>
 <li>
 Lead and actively participate in the global network of hubs
 </li>
 <li>
 Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management
 </li>
 <li>
 Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.
 </li>
 <li>
 Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.
 </li>
 <li>
 Proven business/financial acumen, prior experience managing a large operational business unit
 </li>
 <li>
 Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.
 </li>
 <li>
 Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever
 </li>
 <li>
 Proven experience in complex transformation programs/change management and setting up new capabilities.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.
 </li>
 <li>
 Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.
 </li>
 <li>
 Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery
 </li>
 <li>
 Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
 </li>
 <li>
 Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.
 </li>
 <li>
 Excellent people management and relationship skills
 </li>
 <li>
 Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.
 </li>
 <li>
 Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.
 </li>
 <li>
 Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident &boxh; anticipating and staying ahead of customer needs and external trends to beat the competition.
 </li>
 <li>
 Deliver with Excellence:
 </li>
 <li>
 Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.
 </li>
 <li>
 Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 
 
 </li>
 </ul>
 
 Critical SOL (Standards of Leadership) Behaviors
 
 
 
 <ul>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Hemmersbach

<div>
 
 
 Role:
 
 
 
 
 
 <ul>
 <li>
 Drive and ensure the successful project delivery across both countries with HEM subsidiaries well as without legal entities or representation (OC countries)
 </li>
 <li>
 Work with GSDM, PMO, SDMs and other internal departments to ensure target CM2 is met for all the Countries in project scope
 </li>
 <li>
 Ensure that the local teams and partners are properly trained on ticket management and putting process improvement measurements in place
 </li>
 <li>
 Proactively monitor tickets throughout internal as well as external, customer and/or 3rd party tools and escalate possible SLA breaches to the local teams and partners
 </li>
 <li>
 Ensure that the local teams are properly trained on ticket management and putting process improvement measurements in place
 </li>
 <li>
 Effectively and timely report issues and escalations impacting service immediately to GSDM
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 C1 English
 </li>
 <li>
 Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
 </li>
 <li>
 Degree in Computer Science, Management, Economics or equivalent field
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Buddy program
 </li>
 <li>
 Health/ Medical insurance
 </li>
 <li>
 Inflation allowance (TDA Allowance)
 </li>
 <li>
 Internal career development program
 </li>
 <li>
 International job opportunities
 </li>
 <li>
 Mobile working
 </li>
 <li>
 Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
 </li>
 <li>
 Unlimited employment contract
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Be part of Us
 
 
 
 Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile &ndash; we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids&rsquo; Family. That&rsquo;s why Hemmersbach is The Social Purpose IT Company.
 
</div>

Project Delivery Manager

GlassHouse Türkiye

<div>
 
 
 
 About Us
 
 
 
 
 
 
 
 We support our customers in their digitalization journey with our deep technical expertise.
 
 
 GlassHouse (and e&amp; Enterprise owned company) has a rapidly growing business, and it has many opportunities with its dynamic &amp; energetic environment. We have offices in &Idot;stanbul, Ankara, &Idot;zmir, South Africa and Qatar.
 
 
 
 
 
 Come to join us!
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Managing GlassHouse IT Infrastructure projects in accordance with PMI processes
 </li>
 <li>
 Participating in the contract management process of new projects
 </li>
 <li>
 Managing the set up and presentation stages of current projects to be inline with the signed customer contracts
 </li>
 <li>
 Leading Service Delivery Management of company's ongoing projects
 </li>
 <li>
 Leading the customer satisfaction process
 </li>
 <li>
 To ensure customer satisfaction regarding the services provided, to share feedback and suggestions from customers with managers.
 </li>
 <li>
 To manage and follow up all technical, commercial and legal studies required to ensure contractual obligations committed to customers.
 </li>
 <li>
 To work with operations teams providing 24/7 service to fulfill the Service Level Commitments (SLA) committed to customers.
 </li>
 <li>
 To act as the escalation point for customer complaints and to lead the necessary studies to produce solutions by proactively following customer feedback.
 </li>
 <li>
 To coordinate the GH and customer technical team, to make the necessary technical and commercial escalations,
 </li>
 <li>
 To represent the operations team in audit studies to be received from customers and authorized authorities and to be responsible for making the relevant preparations.
 </li>
 <li>
 To make developments and improvements in line with Quality Control Processes and Requirements.
 </li>
 <li>
 To guide the operations team regarding the processes within the scope of ITIL Service Management Methodology regulations, to inform them about updates in the regulations, to report and define innovations.
 </li>
 <li>
 Define, manage, follow and report the compliance of the company and customers with the procedures and processes within the scope of BDDK, ISO9001 and ISO27001 principles.
 </li>
 <li>
 Determine and report the Information Security risks of the company and customers.
 </li>
 <li>
 Follow the processes and developments in the regulations, create a process map about innovations and report.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 University Degree from a reputable university
 </li>
 <li>
 Gained experience on ITIL management processes
 </li>
 <li>
 6 years of experience preferably in Project Management area (Being PMP certified is a plus)
 </li>
 <li>
 Minimum 2 years experience on contractual management processes is a plus
 </li>
 <li>
 SAP Basis project management and service management responsibility is a plus
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Demonstrated ability to lead programs/projects
 </li>
 <li>
 Ability to identify opportunities and implement changes that improve existing processes
 </li>
 <li>
 Ability to perform and adapt in a changing environment
 </li>
 <li>
 Working effectively with internal &amp; external customers and stakeholders
 </li>
 </ul>
 
 
</div>

Project Manager

Hilton

<div>Switchboard Operator<h3 class="jobSectionHeader">
Position Title: Switchboard Operator</h3>
Department: Front Office 
Reports To: FO Operations Manager 
Location: Hilton Istanbul Bosphorus &ndash; Istanbul, Turkey 
Job Type: Full-Time 
Salary: Competitive, with a comprehensive benefits package<h3 class="jobSectionHeader">
ABOUT THE ROLE</h3>
Hilton Istanbul Bosphorus is seeking a highly professional Switchboard Operator to serve as the primary communication hub of our hotel. This pivotal role ensures seamless coordination between Guests, internal departments, and external contacts, contributing directly to operational efficiency and the delivery of Hilton&rsquo;s renowned service standards.
The ideal candidate is detail-oriented, proactive, and guest-focused, capable of managing multiple communication channels with precision while supporting the Front Office team in providing an exceptional hospitality experience.<h3 class="jobSectionHeader">
Position Title: Switchboard Operator</h3>
Department: Front Office 
Reports To: FO Operations Manager 
Location: Hilton Istanbul Bosphorus &ndash; Istanbul, Turkey 
Job Type: Full-Time 
Salary: Competitive, with a comprehensive benefits package<h3 class="jobSectionHeader">
ABOUT THE ROLE</h3>
Hilton Istanbul Bosphorus is seeking a highly professional Switchboard Operator to serve as the primary communication hub of our hotel. This pivotal role ensures seamless coordination between Guests, internal departments, and external contacts, contributing directly to operational efficiency and the delivery of Hilton&rsquo;s renowned service standards.
The ideal candidate is detail-oriented, proactive, and guest-focused, capable of managing multiple communication channels with precision while supporting the Front Office team in providing an exceptional hospitality experience.</div>

Switchboard Operator

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